Box Hill hospital visit planner
Eastern Health Box Hill entrances, Emergency, Specialist Clinics, parking and patient support guide
Box Hill Hospital is Eastern Health’s largest acute hospital in Melbourne’s east. This page is built for patients, carers and visitors who need practical answers before travelling: which building to use, where Emergency is, how outpatient appointment enquiries work, how much parking costs, what to bring, how maternity contacts work, how to get an interpreter, and which official links are needed for action.
The main goal is not to send you around the internet. The important details from Eastern Health’s official pages, PDFs and maps are organised below in quick tables, checklists and step-by-step guides.
For a life-threatening emergency in Australia, call 000. Do not wait for a clinic appointment or rely on an online guide.
Choose entry
Building A, Building B, Rodgerson Road or Thames Street
Call first
1300 EH Call, outpatient team or maternity contact
Park safely
B1/B2 car park, drop-off, disabled bays or street parking
Check in
Bring referral, Medicare, medicines and appointment letter
Ask support
Interpreter, feedback, concession parking or ward help
Fast answer: Box Hill Hospital address, phone, Emergency and appointment contacts
Main hospital
Eastern Health Box Hill
Building A, 8 Arnold Street, Box Hill VIC 3128
Hospital enquiries: 1300 342 255
From overseas: +61 3 8804 9999
Specialist Clinics
Building B
Nelson Road, Box Hill VIC 3128
Specialist / Outpatient enquiries: 1300 342 255
Drop-off is at Building B, Nelson Road.
Emergency
Emergency Department
Entrance via Rodgerson Road
Open 24 hours a day, 7 days a week.
For life-threatening symptoms, call 000.
| Need | Contact / action | Use this when |
|---|---|---|
| Life-threatening emergency | Call 000 | Chest pain, stroke symptoms, severe breathing difficulty, collapse, major bleeding, poisoning, severe allergic reaction or major injury. |
| Adult or child Emergency presentation | Go to Emergency entry via Rodgerson Road | Eastern Health Emergency Departments triage patients by urgency, not arrival order. |
| General hospital enquiry | 1300 342 255 | Ask for ward, reception, outpatient clinic, maternity, Emergency, Upton House, patient revenue, interpreter help or directions. |
| From overseas | +61 3 8804 9999 | Use this when calling Eastern Health from outside Australia. |
| Specialist / Outpatient Clinics | 1300 342 255 | Appointment enquiries, booking status, reschedule/cancel request or referral enquiry for Eastern Health acute Specialist Clinics. |
| Upton House | (03) 9895 4956 | Upton House is listed at Thames Street, Box Hill. |
| Adolescent Unit | (03) 9092 6740 | Adolescent inpatient unit enquiries. |
| Ward 1 East & Wellington House | (03) 9895 4939 | Use when the patient/letter specifically refers to Ward 1 East or Wellington House. |
| Interpreting Services | (03) 9981 2736 | Free professional interpreters, including Auslan. After-hours telephone interpreting: (03) 9605 3056. |
| Feedback / complaint / compliment | (03) 8804 0465 | Centre for Patient Experience, Monday-Friday 9:00am-3:00pm excluding public holidays. Email: feedback@easternhealth.org.au |
| Patient billing / revenue | 1300 020 276 | Pay a bill, request copy/refund, ask payment options, or discuss non-Medicare/private patient costs. |
Box Hill Hospital map, buildings and official virtual tour video
The main hospital entrance is Building A, 8 Arnold Street, Box Hill. Specialist / Outpatient Clinics are in Building B on Nelson Road. Emergency is via Rodgerson Road. Building A and Building B are connected by public linkways on the ground floor and Level 1, with signage between buildings.
Official Box Hill Hospital video
This Eastern Health video introduces the Box Hill Hospital virtual tour. It is useful for first-time visitors because the hospital has multiple buildings, linkways, car park levels and separate Emergency and Specialist Clinic entrances.
Which Box Hill Hospital building, entrance or level should you use?
Box Hill Hospital has multiple entry points. The wrong entrance can add walking time, especially if you are attending Emergency, maternity, Specialist Clinics, pharmacy, imaging or a high-level ward.
| Place | Official location / level | Best use | Practical tip |
|---|---|---|---|
| Building A main entrance | 8 Arnold Street, Box Hill | Main hospital entry, reception, inpatient wards, surgery, maternity, Emergency connection and higher-level hospital services. | Use for most inpatient, ward and Building A services. |
| Emergency Department | Rodgerson Road entrance | 24-hour Emergency Department, fast track, short stay, satellite medical imaging and emergency drop-off. | Use Rodgerson Road, not the old Nelson Road Emergency entry. |
| Building B | Nelson Road | Specialist / Outpatient Clinics and public drop-off/pick-up from Nelson Road. | Building B links to Building A through ground floor and Level 1 linkways. |
| Upton House | Thames Street | Upton House services. | Taxi phone is also available in Upton House foyer. |
| Adolescent Inpatient Unit | Thames Street | Adolescent inpatient mental health unit. | Call before visiting because mental health services may have specific entry/visiting guidance. |
| Basement parking | B1 and B2, entry off Rodgerson Road | Public parking, including paid accessible parking. | Lifts from B1 and B2 go directly to all levels of Building A. |
Building A level-by-level guide
| Level | Services / areas shown on official floor plan |
|---|---|
| Ground | Emergency, medical imaging, medical imaging recovery, short stay, satellite medical imaging, fast track, kitchen/distribution/loading areas, link through to Building B. |
| Level 1 | Public main entry, reception, front of house, surgical admissions, operating theatres, retail and link through to Building B. |
| Level 2 | Intensive Care Unit, cardiac catheter laboratory, cardiology, respiratory and Ward 2.2. |
| Level 3 | Maternity, Specialist Clinics, fetal monitoring and assessment, special care nursery and birthing. |
| Level 4 | Cancer services, haemostasis-thrombosis, haematology, Specialist Clinics, pharmacy, day oncology and medical services. |
| Level 5 | Paediatrics, sleep laboratory and future growth areas. |
| Level 6 | Acute Medical Unit 1 and Acute Medical Unit 2. |
| Level 7 | ENT, gynaecology surgery, plastic surgery, orthopaedic surgery, rheumatology, urology and general surgery areas including bariatric, upper GI, colorectal, breast endocrine and thoracic surgery. |
| Level 8 | Renal medicine, acute dialysis chairs, endocrinology, vascular surgery and future growth areas. |
| Level 9 | Neurology, gastroenterology and future growth areas. |
| B1 / B2 | Car park levels with entry/exit from Rodgerson Road and direct Building A lifts. |
Emergency Department: entry, triage, waiting and child presentations
Emergency is not first-come-first-served. Eastern Health sees patients by urgency, and patients needing immediate life-saving treatment are seen immediately.
| Emergency question | Answer | Action for patients/carers |
|---|---|---|
| Where do I enter? | Use the Emergency Department entrance via Rodgerson Road. | Use the short-term Emergency drop-off area only for drop-off/pick-up, not long parking. |
| Is Emergency open 24/7? | Yes. Eastern Health Box Hill Emergency Department is open 24 hours a day, 7 days a week. | Call 000 first if symptoms are life-threatening. |
| What happens first? | A triage nurse assesses the urgency of the problem and places patients into one of five categories: Resuscitation, Emergency, Urgent, Semi-urgent or Non-urgent. | Explain the main symptom, when it started, what changed and any major conditions or medicines. |
| Why do some people go in first? | The most seriously ill patients are prioritised and may see a clinician immediately. | Do not compare by arrival time. Tell staff if your condition changes. |
| Can children attend? | Eastern Health says its Emergency Departments include purpose-built waiting and treatment areas for children. | Bring the child’s Medicare card, medication details, allergy details and any relevant GP letters. |
| How long will I wait? | Wait time depends on triage category, seriousness of condition and department activity. The wait-time page shows first consultation wait only, not total time in Emergency. | If pain, breathing, bleeding, confusion or symptoms worsen, tell a staff member immediately. |
| What if I leave? | Eastern Health asks patients to speak with a staff member if their condition changes or if they leave the Emergency Department of their own accord. | Do not leave after triage without telling staff. |
Micro guide: before going to Emergency
- Call 000 for life-threatening symptoms.
- Use Rodgerson Road for Box Hill Hospital Emergency.
- Bring Medicare card, medication list, allergies and any GP/specialist letters if safe to do so.
- Do not eat or drink if surgery, sedation or tests may be needed unless staff says it is safe.
- Tell the triage nurse if symptoms worsen while waiting.
- Ask staff before leaving the department.
Specialist Clinics / Outpatients: enquiries, referral status and reschedule steps
Eastern Health’s Patient Enquiry Form is only for Acute Specialist Clinics / Outpatients. It is not suitable for Maternity, Oncology, Allied Health, Neurodiagnostics, Ophthalmology or Endoscopy enquiries, and it is not suitable for urgent concerns.
| Outpatient task | Official option | Important rule |
|---|---|---|
| Ask about submitted referral | Call Specialist Clinics Administration and Booking Team on 1300 342 255. | Referrals are reviewed/triaged. Some clinic appointment locations have changed across Eastern Health sites. |
| Check appointment status | Use the Patient Enquiry Form or call 1300 342 255. | The form requires personal details. Call instead if you do not want to enter personal details online. |
| Reschedule or cancel booked appointment | Use the Patient Enquiry Form or call 1300 342 255. | Do this as early as possible so the appointment can be managed properly. |
| Update contact details | Use Patient Enquiry Form before an Acute Specialist Clinic appointment. | Incorrect phone/address details can delay appointment communication. |
| Request removal from waiting list | Use Patient Enquiry Form. | Only use if you no longer need the appointment or have arranged care elsewhere. |
| Request copy of pathology / imaging form / script | Use Patient Enquiry Form where suitable. | Not for urgent results or emergency symptoms. |
| Telehealth appointment question | Use Patient Enquiry Form or call 1300 342 255. | Check whether the appointment is face-to-face, telephone or video before travelling. |
| Condition worsened | See your GP, or call 000 / attend nearest Emergency Department for emergency symptoms. | Do not use the outpatient form for urgent deterioration. |
Clinics users commonly search for
Eastern Health lists a wide range of clinics, including Allergy, Bariatric Surgery, Breast Surgery, Cardiology, Colorectal Surgery, Dermatology, Ear Nose and Throat, Endocrinology and Diabetes, Gastroenterology, General Medicine, General Surgery, Gynaecology, Haematology, Infectious Diseases, Neurology, Neurosurgery, Obstetric Medicine, Oncology, Ophthalmology, Orthopaedics, Paediatrics, Paediatric Allergy, Paediatric Surgery, Plastic Surgery, Rapid Access Lung Lesion Clinic, Renal Medicine, Respiratory and Sleep.
Micro guide: avoid outpatient appointment problems
- Check whether your letter says Building A, Building B, Nelson Road or a specific clinic level.
- Bring your referral letter, Medicare card, medication list and relevant imaging/report copies.
- Call 1300 342 255 before travelling if the clinic location is unclear.
- Use Building B / Nelson Road for Specialist Clinics when your appointment letter says Outpatients / Specialist Clinics.
- Use the Patient Enquiry Form only for non-urgent Acute Specialist Clinic matters.
- If symptoms worsen, contact your GP or Emergency pathway instead of waiting for an outpatient reply.
Box Hill Hospital parking fees, drop-off, accessible parking and concession rules
Public parking is limited. The main basement car park is under Building A with entry off Rodgerson Road. Maximum height is 2.2 metres. Lifts from B1 and B2 go directly to all levels of Building A.
| Parking / access item | Official detail | Practical tip |
|---|---|---|
| Main public car park | B1 and B2 basement car park under Building A, entry off Rodgerson Road. | Use this for Building A wards, Emergency follow-up, maternity, surgical admission and upper-level services. |
| Building A drop-off | Drop-off only area at main entrances to Building A on Arnold Street. | Do not park long-term in drop-off areas. |
| Emergency drop-off | Short-term / Emergency drop-off at the front of Emergency Department via Rodgerson Road. | Move the car after drop-off if you need to stay. |
| Building B drop-off | Specialist Clinics / Outpatients drop-off is at Building B on Nelson Road. | Best option for outpatient clinic patients with mobility limits. |
| Rodgerson Road short-stay parking | Two-hour ticketed parking near Emergency Department; ticket machine accepts coin only, $3 per hour. | Use only if the visit is short and you have coins. |
| Street parking | Restricted 2-hour metered street parking is available around the hospital. | Check signs carefully; local council may issue infringements. |
| Pay machines | Located in lift lobbies of B1 and B2 basement car parks; accept coin, notes and credit card. | Pay before returning to your car. |
Public car park fees
| Parking duration | Fee |
|---|---|
| 0-30 minutes | Free |
| 30 minutes-1 hour | $10.00 |
| 1-2 hours | $15.00 |
| 2-3 hours | $18.00 |
| 3-4 hours | $22.00 |
| 4-8 hours | $30.00 |
| 8-24 hours | $40.00 |
| Daily maximum | $40.00 |
| Lost ticket | $50.00 |
| Concession rate per day | $10.00 |
Accessible parking locations
| Accessible parking location | Number / limit | Note |
|---|---|---|
| Hospital main car park via Rodgerson Road | 4 spaces | Fees apply. |
| Emergency Department entrance via Rodgerson Road | 2 spaces, 15-minute limit | Short-term Emergency drop-off only. |
| Street beside Building A on Arnold Street | 4 spaces | Check street signs and display permit. |
| Building B drive-through via Nelson Road | 6 spaces, 4-hour limit | Useful for Specialist Clinics / Outpatients. |
| Thames Street street parking | 3 spaces, 2-hour limit | Useful for Thames Street services such as Upton House / Adolescent Unit. |
Concession and hardship parking
Concession card rate
- Daily concession fee: $10.00.
- Eligible cards include Centrelink Pensioner Concession Card, Veteran Affairs Pensioner Concession Card, Centrelink Health Care Card and Veterans Affairs Gold Card.
- The concession card must be in the name of the person requesting the rate.
- Photo ID is needed to confirm eligibility.
- Present your card and ticket to Main Reception between 7:00am and 8:00pm.
Hardship discount
- Daily discounted hardship fee: $10.00.
- May apply to patients attending three or more times a week.
- May apply to a legal guardian or significant other of an admitted patient who needs to attend three or more times a week as part of the care plan.
- Get a Discounted Car Parking Voucher from Main Reception.
- Have it authorised by the Nurse Unit Manager, Associate Unit Manager or Social Worker.
- Submit the voucher to Main Reception with your ticket.
Public transport, taxi phones and local arrival tips
| Transport option | Official detail | Practical tip |
|---|---|---|
| Train | Box Hill train station on the Lilydale / Belgrave line is the closest station and is within walking distance of the hospital. | Good option when parking is full or you are attending a short clinic appointment. |
| Tram | Tram 109 stops along Whitehorse Road / Box Hill Central and is a short walk from the hospital. | Check PTV before travelling because walking time depends on which hospital entrance you need. |
| Bus | Eastern Health lists bus services 302, 202 and 612 stopping in front of the hospital along Nelson Road. Some official site information also lists route 293 along Arnold Street. | Use PTV Journey Planner for the current stop and route before travelling. |
| Taxi | Taxi drop-off and pick-up is available at Building A, Building B and Emergency Department. | Taxi booking phones are available at these three locations. |
| Upton House taxi phone | A taxi phone is also located in Upton House foyer. | Useful for Thames Street mental health services and Upton House visits. |
Local tip: When attending Specialist Clinics, do not automatically enter Building A from Arnold Street. Building B on Nelson Road may be closer, especially if the appointment letter says Specialist Clinics / Outpatients.
Maternity, antenatal, birth suite and pregnancy contacts at Box Hill
Box Hill Hospital provides maternity services through Eastern Health. The official floor plan places maternity, fetal monitoring, special care nursery and birthing on Level 3 of Building A.
| Maternity need | Box Hill contact / location | Use it for |
|---|---|---|
| Antenatal Clinic | 9975 6333 | Routine antenatal clinic questions and appointment follow-up. |
| Fetal Monitoring Assessment Clinic | 9975 6334 | Fetal monitoring assessment queries. |
| Birth Suite | 9975 6364 | Labour / birth-related contact for Box Hill Birth Suite. |
| Hospital / ward | 1300 342 255 | General maternity ward or hospital contact. |
| Maternity bookings | 9955 7775 / 1300 521 319 | Booking into Eastern Health maternity care. |
| High Risk Pregnancy / Obstetric Medicine Clinic | Ward 3.2, Building A, Eastern Health Box Hill | Specialist obstetric medicine, maternal-fetal medicine, midwife consultant support, pre-pregnancy counselling and post-partum follow-up. |
| Obstetric Medicine fax | (03) 9975 6663 | Non-urgent referrals; include all relevant information, results and interpreter language if needed. |
Pregnancy appointment micro guide
- Write down questions before each appointment; Eastern Health recommends bringing written questions.
- Check whether your appointment is with antenatal clinic, fetal monitoring, birth suite, obstetric medicine or another maternity service.
- Bring referral paperwork, test results, ultrasound reports, Medicare card and medication details.
- If an interpreter is needed, say the language required when booking or when your referral is sent.
- For urgent pregnancy symptoms, call your maternity contact or Emergency pathway rather than waiting for a routine clinic response.
Maternity and paediatric visiting rules
| Area | Visitor guidance |
|---|---|
| Birth Suite | A partner and a support person can attend labour and birth for as long as required. Siblings may visit after the baby is born. |
| Postnatal ward | Two adults are welcome to visit; siblings of the newborn are welcome. Visiting hours are 8:00am-8:00pm so parents and babies can rest. |
| Single room postnatal stay | A partner or support person is welcome to stay overnight when the patient is in a single room. |
| Special Care Nursery | Two parents or guardians are welcome until 8:00pm. Overnight parent stay is not accommodated, although a breastfeeding person can be supported to attend at night if needed. |
| Paediatric ward | Two parents or guardians are welcome until 8:00pm, and one parent can stay overnight. |
| Antenatal clinic | A partner or support person and children are welcome to attend. |
Hospital services, wards and patient care areas
Eastern Health says Box Hill Hospital was established in 1956 and is its largest acute hospital, admitting more than 48,000 patients each year. It provides emergency care, general and specialist medicine, intensive care, mental health services for children, adolescents and adults, maternity, post-acute care, surgery, teaching and research.
| Service / area | Useful patient detail | Before attending |
|---|---|---|
| Emergency care | 24-hour Emergency Department via Rodgerson Road. | Call 000 for life-threatening emergencies. |
| Medical Imaging | Ground level Building A; includes medical imaging and satellite medical imaging areas on official map. | Bring imaging request, Medicare card and prior imaging/reports if requested. |
| Surgical admissions | Level 1 Building A. | Follow fasting and admission instructions; check whether parking time may exceed 4 hours. |
| Intensive Care Unit | Level 2 Building A. | Visitor rules may be different from general wards; ask ward staff before visiting. |
| Cardiac catheter laboratory | Level 2 Building A. | Confirm admission, medication and fasting instructions. |
| Maternity and birthing | Level 3 Building A, including maternity, fetal monitoring, special care nursery and birthing. | Use maternity contacts and bring pregnancy records/results. |
| Cancer services / Day oncology | Level 4 Building A includes cancer services, haematology, pharmacy and day oncology/medical areas. | Check appointment letter for oncology/cancer service entry and expected treatment time. |
| Paediatrics | Level 5 Building A. | Check paediatric visitor/carer rules and bring child medication/allergy details. |
| Acute Medical Units | Level 6 Building A. | Use ward-level instructions from admission or switchboard. |
| Surgical specialties | Level 7 includes ENT, gynaecology surgery, plastic surgery, orthopaedic surgery, rheumatology, urology and general surgery areas. | Bring surgical instructions and post-discharge support plan. |
| Renal / Endocrinology / Vascular | Level 8 Building A includes renal medicine, acute dialysis chairs, endocrinology and vascular surgery. | Confirm dialysis/clinic time and transport support if needed. |
| Neurology / Gastroenterology | Level 9 Building A. | Bring medication list, test results and specialist letters. |
| Mental health services | Includes services for children, adolescents and adults, plus Upton House and Adolescent Inpatient Unit contacts. | Contact the specific service before visiting because mental health units may have local visiting arrangements. |
Visiting hours, support people, toilets, pharmacy and hospital facilities
| Patient / visitor need | Official detail | Practical tip |
|---|---|---|
| General visiting hours | 8:00am-8:00pm, with flexible visiting depending on patient needs. | Speak directly to the ward manager for special visiting needs. |
| Quiet time | Specific wards may have a quiet time and this should be visible to patients and visitors. | Check ward signage before planning a long visit. |
| Adult ward / Emergency visitors | Two visitors at a time are welcome in inpatient adult ward areas and Emergency Department. | Local care teams may consider alternatives for compassionate circumstances or overnight carer support. |
| Outpatients / day procedure areas | Due to space, bring only one support person. For children, two carers are welcome. | Do not bring extra family to small clinic areas unless essential. |
| Public toilets | Building A has toilets in lobbies on each level, including wheelchair accessible toilets. Parent rooms are available on levels 3-9. Building B has ground-floor toilets including wheelchair accessible toilet. | Level 3 is important for maternity and parent room access. |
| Kiosk | Ground floor Building B. Monday-Friday 9:00am-8:00pm; Saturday 9:00am-6:45pm; Sunday/public holidays 9:30am-8:00pm. | Light refreshments, hot/cold foods and snacks. |
| Zouki Cafeteria | Level 1 Building B. Monday-Friday 7:30am-7:00pm; weekends 11:00am-7:00pm. | Useful for longer visitor stays. |
| Healthstart Pharmacy | Ground floor Building B. Monday-Friday 8:00am-7:00pm; Saturday 10:00am-5:00pm; Sunday 10:00am-2:00pm. | Public-facing pharmacy listed in the site information sheet. |
| Hospital pharmacy | Ground floor Building B. Monday-Friday 8:30am-5:00pm. Oncology pharmacy is on Level 4 Building A. | Discharge medicines are not free; concession cards may reduce cost where relevant. |
| ATM | National Australia Bank ATM is on the ground floor foyer of Building A. | Useful if paying cash for small expenses, though many payments also accept cards. |
| Letterbox | Australia Post letterbox is at the corner of Arnold Street and Nelson Road. | Useful for posting forms or letters while visiting. |
| Sacred Space | Ground floor Building B for quiet retreat, reflection, prayer, worship, small religious services or cultural expression. | Ask staff if you cannot locate it. |
| Tobacco-free site | Eastern Health is totally tobacco-free across buildings, grounds, walkways, entrances and car parks. | Do not smoke anywhere on hospital grounds. |
Medicare, non-Medicare costs, pharmacy charges and payment options
Eligible for Medicare
Eastern Health says if you are covered by Medicare and attend an Eastern Health hospital or service, most costs are covered. Some out-of-pocket expenses can still apply, such as hospital pharmacy medicines, some allied health items/equipment, Transition Care Program costs, residential aged care charges and parking.
Not eligible for Medicare
If you are not eligible for Medicare, Eastern Health says you will have to pay for medical treatment and care before treatment unless an exception applies, such as asylum seeker/refugee status or a reciprocal health care agreement.
Indicative non-Medicare costs listed by Eastern Health
| Service | Indicative cost |
|---|---|
| Emergency Department attendance fee, also called facility fee and treatment, charged before seeing a doctor or receiving treatment | $650 |
| Staying in a hospital bed, same day including Short Stay Unit | $1,800 |
| Staying in a hospital bed overnight, per night including Short Stay Units | $2,000-$6,000 |
| Intensive care, per night | $6,000 |
| Coronary care, per night | $4,000 |
| Daytime oncology services, per day | Up to $5,000 |
| Special care nursery accommodation, per night | $3,000 |
| Hospital in the Home, per visit | $650 |
| First outpatient appointment, including obstetricians | $450 |
| Ongoing outpatient appointment, including obstetricians | $450 |
| Midwife appointment | $450 |
| Domiciliary care visit after birth | $250 |
Payment contacts and Box Hill cashier
| Payment need | Official detail |
|---|---|
| Patient Revenue Services | Call 1300 020 276, Monday-Friday 8:00am-4:30pm AEST, excluding public holidays. |
| Pay over phone | Automated Visa/MasterCard phone payment: 1300 360 820. You need the reference number from your bill. |
| Box Hill cashier | Nelson Road entrance, Box Hill. Monday-Friday 9:00am-4:00pm, excluding public holidays. Phone: 1300 020 276. |
| Accepted payment methods | Debit card, credit card, BPAY, cash at cashier, EFTPOS at cashier, and limited Emergency Department EFTPOS for overseas visitor ED fee only. |
| Cheque by mail | Eastern Health, Locked Bag 2027, Box Hill VIC 3128. Include a copy of your bill. |
| Pharmacy bills | Prescriptions dispensed by Eastern Health Pharmacy are charged. The bill may be in the bag with medicines and can be paid via cashier or listed bill methods. |
Fee safety: Costs can change and not every fee applies to every patient. Call Patient Revenue Services if you are overseas, not Medicare-eligible, using travel insurance, private health cover, TAC, WorkCover or expecting pharmacy, diagnostic, maternity or outpatient fees.
Interpreter help, feedback and patient communication tools
Interpreter support
- Interpreter services are free.
- Patients who have difficulty communicating in English are entitled to a professional interpreter.
- Eastern Health says children under 18 or family/friends should not act as interpreters for a family member.
- NAATI-accredited interpreters are provided for people who request an interpreter or need to discuss clinical issues in another language.
- Auslan interpreters can be provided for Deaf consumers.
- Interpreting Services phone: (03) 9981 2736.
- 24/7 telephone interpreting: (03) 9605 3056.
- Email: interpretingservices@easternhealth.org.au
Feedback and complaints
- Feedback email: feedback@easternhealth.org.au
- Phone: (03) 8804 0465
- Phone hours: Monday-Friday 9:00am-3:00pm, excluding public holidays.
- Mail: Centre for Patient Experience, PO Box 94, Box Hill VIC 3128.
- Online feedback form is the most efficient submission option.
- Returned calls may come from a private number and Eastern Health aims to return calls within 48 business hours.
- Feedback can be provided in another language; Eastern Health can arrange translation at no charge.
Communication micro guide
- Ask for an interpreter before signing anything you do not fully understand.
- Use “check-back”: repeat your understanding of the plan and ask staff to confirm it is correct.
- Write down questions before clinic appointments so nothing is missed.
- Ask for printed or portal-accessible instructions before discharge.
- Use the feedback pathway if a concern is not resolved by the immediate care team.
What to bring to Box Hill Hospital
For Emergency or admission
- Medicare card
- Photo ID
- Medication list and current medicines
- Allergy information
- GP/specialist letters if available
- Recent scans, x-rays or reports if relevant
- Private health insurance details if you plan to use them
- Concession, Pensioner, Health Care, DVA, TAC or WorkCover details if relevant
- Glasses, hearing aids, walking aids and mobility aids
- Phone charger for long visits
For Specialist Clinics
- Appointment letter or SMS
- Referral letter if required
- Medicare card
- Medication list
- Relevant pathology/imaging forms or results
- Questions written down before the visit
- Interpreter request details if needed
- Support person if needed; Outpatients asks patients to bring only one support person where possible.
Valuables: Avoid bringing jewellery, large amounts of cash or unnecessary valuables to hospital.
Local inside tips for first-time visitors
Save walking time
- Use Rodgerson Road for Emergency and basement parking.
- Use Arnold Street / Building A for most inpatient, maternity and ward visits.
- Use Nelson Road / Building B for Specialist Clinics / Outpatients.
- Use ground floor or Level 1 linkways to move between Building A and Building B.
- Remember B1/B2 lifts go to all Building A levels.
Avoid common problems
- Do not rely on street parking if your appointment may run late.
- Validate concession parking at Main Reception before leaving.
- Do not use the outpatient enquiry form for urgent symptoms.
- Do not bring multiple support people into Outpatients unless required.
- Ask staff before eating or drinking in Emergency if tests or surgery may be needed.
- Bring headphones if you plan to use bedside entertainment; headphones can also be purchased from Zouki cafeteria.
Official Box Hill Hospital links for action
Use these links mainly when you need to perform an action: check current directions, use the outpatient enquiry form, view maps, confirm fees, request interpreter help, pay a bill or provide feedback.
Box Hill Hospital FAQs
What is the address of Box Hill Hospital?
The main entrance for Eastern Health Box Hill is Building A, 8 Arnold Street, Box Hill VIC 3128. Specialist / Outpatient Clinics are in Building B on Nelson Road, Box Hill.
What is the main phone number for Box Hill Hospital?
The main Eastern Health hospital enquiry number is 1300 342 255. From overseas, call +61 3 8804 9999.
Where is the Emergency Department at Box Hill Hospital?
The Emergency Department entrance is via Rodgerson Road. It is open 24 hours a day, 7 days a week. For life-threatening emergencies, call 000.
How do I contact Box Hill Hospital Specialist Clinics?
Call the Specialist Clinics Administration and Booking Team on 1300 342 255. For non-urgent Acute Specialist Clinic matters, Eastern Health also provides a Patient Enquiry Form.
How much is parking at Box Hill Hospital?
Public car park fees are free for 0-30 minutes, $10 for 30 minutes-1 hour, $15 for 1-2 hours, $18 for 2-3 hours, $22 for 3-4 hours, $30 for 4-8 hours and $40 for 8-24 hours or daily maximum. Lost ticket fee is $50.
Where is the Box Hill Hospital car park?
The main public car park is the B1/B2 basement car park of Building A, with entry off Rodgerson Road. The maximum vehicle height is 2.2 metres.
Who can get concession parking at Box Hill Hospital?
Eligible concession cards include Centrelink Pensioner Concession Card, Veteran Affairs Pensioner Concession Card, Centrelink Health Care Card and Veterans Affairs Gold Card. The daily concession rate is $10 and the card must be in the name of the person requesting the rate.
What are Box Hill Hospital visiting hours?
General visiting hours are 8:00am to 8:00pm, with flexible visiting depending on patient needs. Some wards may have quiet time or local visiting arrangements.
What maternity contacts are available at Box Hill Hospital?
Box Hill maternity contacts include Antenatal Clinic 9975 6333, Fetal Monitoring Assessment Clinic 9975 6334, Birth Suite 9975 6364 and hospital/ward enquiries 1300 342 255.
Can Box Hill Hospital arrange interpreters?
Yes. Eastern Health provides free professional interpreters, including Auslan. Interpreting Services phone is (03) 9981 2736 and 24/7 telephone interpreting access is (03) 9605 3056.
Source and update note
This guide is based on official Eastern Health pages and PDFs for Box Hill Hospital location, phone numbers, Emergency, Specialist Clinics, parking, public transport, visitor guidance, maternity, interpreter services, patient revenue, fees, payment options, floor plans, facilities and feedback. Hospital contacts, fees, car park rules, clinic instructions and visiting guidance can change, so confirm urgent or personal details directly with Eastern Health before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.