Ipswich QLD hospital contact, appointment and visitor guide
Ipswich Hospital is the main public hospital for Ipswich and the wider West Moreton region. It provides 24-hour emergency care and public hospital services including maternity and birthing, surgery, outpatient clinics, paediatric care, cardiology, cancer care, renal, mental health and general medical care.
This guide brings together the useful patient details in one place: address, phone number, map, emergency guidance, outpatient appointments, referrals, parking fees, shuttle bus, public transport, visiting hours, cafes, interpreter support, Medicare costs, feedback contacts and what to bring.
Ipswich Hospital address, phone number and emergency contact
| Hospital name | Ipswich Hospital |
|---|---|
| Main address | Chelmsford Avenue, Ipswich QLD 4305, Australia |
| Postal address | PO Box 73, Ipswich QLD 4305 |
| Main phone | 07 3810 1111 |
| Fax listed by Healthdirect | 07 3810 1764 |
| Opening hours | Open 24 hours a day |
| Emergency Department | Open 24 hours, 365 days a year. Patients are treated in order of urgency. |
| Local health service | West Moreton Health, Queensland Health |
| Best first step | Call the hospital switchboard or use the contact details on your appointment letter before travelling, especially for clinic location, appointment changes, referral questions, fees, parking, accessibility or interpreter support. |
Ipswich Hospital map, entrances and route planning
The hospital is located on Chelmsford Avenue, Ipswich QLD 4305. Use the map for location planning, but check your appointment letter for the exact entrance, building, ward, clinic desk or imaging area.
Map note: Emergency, outpatient clinics, mental health inpatient services, car parks and ward entrances may use different access points. Follow on-site signs and your appointment letter.
Which Ipswich Hospital entrance should you use?
West Moreton Health gives different entrance guidance depending on why you are visiting. This matters because arriving at the wrong entrance can add walking time and make you late for a clinic.
| Reason for visit | Entrance / access point | What to remember |
|---|---|---|
| General hospital access and car parking | Main entrance on Chelmsford Avenue, Ward Block | Good starting point for general enquiries, wards and main hospital access. |
| Emergency Department | Lane entrance on Chelmsford Avenue | Call 000 for life-threatening emergencies. Emergency patients are prioritised by urgency. |
| Outpatient day clinics and allied health | East Street entrance, Tower Block | Check your appointment letter and arrive 15 minutes early where possible. |
| Mental health inpatient services | Kallara Avenue entrance | Call ahead if you are not sure which mental health area or ward to use. |
| Pick-up and drop-off | East Street, Chelmsford Avenue emergency entry, Chelmsford Avenue Ward Block and Kallara Avenue | Drop-off areas are for very short stops only. West Moreton Health states you can only park there for 2 minutes. |
24-hour Emergency Department and urgent help
Ipswich Hospital Emergency Department is open 24 hours, 365 days a year. Queensland Health Open Hospitals explains that patients are treated in order of urgency and that live waiting time information is only a general guide.
Use Emergency for serious problems
- Chest pain or possible heart attack symptoms
- Stroke symptoms such as sudden face, arm or speech changes
- Severe breathing difficulty
- Major injury, burns, trauma or uncontrolled bleeding
- Severe pain, confusion, collapse or altered consciousness
- Serious pregnancy, baby or child emergency
For non-life-threatening concerns
- Call 13 HEALTH on 13 43 25 84 for nurse advice.
- Call your GP or after-hours medical provider.
- Use your appointment letter if the issue relates to a booked clinic.
- For public mental health access in Queensland, 1300 MH CALL is 1300 642 255.
Check Ipswich Hospital Emergency Department wait information
Specialist appointments, outpatient clinics and referrals
Outpatient clinics provide specialist medical and surgical services where you attend for an appointment or minor procedure but are not admitted overnight. West Moreton Health says you need an appointment to visit an outpatient clinic, and the first step is usually a GP referral.
How outpatient appointments work
- Your GP sends a referral if they think you need specialist care.
- Emergency Department doctors may also refer you as part of treatment.
- Referrals are assessed and placed in order based on urgency.
- The clinic will contact you by letter, phone or SMS when an appointment is booked.
- If you cannot attend or have referral questions, call the outpatients unit at the hospital.
What to bring to an outpatient clinic
- Appointment letter
- Medicare card
- Pension or concession card if you have one
- GP contact details
- Test results, reports and scans such as x-rays, bone scans or ultrasounds
- Medicines and dietary supplements needed during your visit
- Something to do while waiting
Hospital services, clinics and patient care areas
Ipswich Hospital provides a broad range of public hospital services for Ipswich and West Moreton. Service access may depend on referral, urgency, appointment availability, hospital capacity and whether the patient needs inpatient, outpatient, emergency, maternity or community care.
| Service area | What patients should know |
|---|---|
| Emergency care | 24-hour Emergency Department. Patients are triaged and treated by urgency, not arrival order. |
| Maternity and birthing | Ipswich Hospital provides maternity and birthing services. Bring pregnancy records and follow your midwife, GP or appointment instructions. |
| Surgery | Surgical services and planned operations are available through referral and waiting-list pathways. Appointment letters explain where to go and how to prepare. |
| Outpatient clinics | Specialist medical and surgical outpatient services usually need a GP or hospital referral and a booked appointment. |
| Paediatric care | Paediatric services are listed as part of hospital care. For child emergencies, call 000 or attend Emergency as appropriate. |
| Cardiology and coronary care | Cardiology services are listed by West Moreton Health; the expansion project also includes expanded coronary care. |
| Cancer care and oncology | Queensland Health performance pages list oncology among specialist services. Confirm treatment location and appointment instructions before attending. |
| Renal services | Renal care is listed among the hospital’s services. Confirm dialysis or renal clinic location with your appointment details. |
| Mental health | Mental health services are available. Mental health inpatient services use the Kallara Avenue entrance. |
| Allied health | Outpatient day clinics and allied health use the East Street Tower Block entrance according to West Moreton Health arrival guidance. |
| Pathology | Ipswich Hospital pathology laboratory service operates 24 hours. Blood collection/phlebotomy is listed by Pathology Queensland as Monday to Friday, 8:30am to 4:30pm, closed weekends and public holidays. |
| Specialist surgery areas | Queensland Health performance information lists specialist services including ear, nose and throat surgery, eye surgery, gynaecology, orthopaedics, plastic surgery, urology, obstetrics, oncology, paediatrics and psychiatry. |
Maternity, birthing and child-related visits
Ipswich Hospital provides maternity and birthing services. For pregnancy appointments, birth planning, assessment, induction, caesarean planning, baby checks or maternity ward visits, use the phone number or instructions given by your midwife, GP, hospital team or appointment letter.
Bring for maternity appointments
- Pregnancy record or maternity notes
- Medicare card
- Appointment letter or SMS
- Ultrasound and pathology results if requested
- Current medicines and allergy information
- Partner or support person details if relevant
Call or attend urgently for
- Severe pain or heavy bleeding
- Reduced baby movements
- Severe headache or visual symptoms
- Waters breaking with concerns
- Fever or serious illness during pregnancy
- Any emergency where you would normally call 000
Surgery, operation dates and pre-admission preparation
For planned surgery, West Moreton Health explains that hospitals see patients in order of urgency. Your appointment or operation letter tells you the date, where to go and how to prepare.
| Before surgery | What to expect or confirm |
|---|---|
| Operation date | Your appointment letter gives the date and location. Emergencies can sometimes cause rescheduling. |
| Pre-operation checks | You may see an anaesthetist, resident medical officer, registered nurse and pharmacist before your operation. |
| Fasting | Your letter will tell you how long to go without food or water. West Moreton Health says it is usually at least 6 hours, but you should check your own instructions. |
| Medicines | Bring a medicine list and ask whether to take or stop any medicine before surgery. |
| After discharge | Ask who will pick you up, whether you can drive, what warning signs to watch for and who to call if symptoms worsen. |
Ipswich Hospital parking fees, drop-off and car park options
West Moreton Health says Ipswich Hospital has two multi-level car parks opposite the main hospital entrance on Chelmsford Avenue. They are open 24 hours a day and have a 2.1 metre height limit. The West Moreton Health Foundation manages the car parks and publishes parking rates.
| Parking item | Details |
|---|---|
| Main car parks | P1 and P2 multi-level car parks opposite the main Chelmsford Avenue hospital entrance. |
| Operating hours | 24 hours a day, 7 days a week. |
| Height restriction | 2.1 metres. |
| Pay machines | Located on the red level of Ipswich Hospital car park. They accept cash or card. Debit or credit card can also be used at the exit gate. |
| Accessible parking | Available on the red levels in both P1 and P2. A valid Australian or international disability parking permit is required. |
| Important accessible parking note | Disability parking permits allow use of accessible bays but do not provide free or discounted parking at Ipswich Hospital or Ipswich Health Plaza car parks. |
| Drop-off areas | Drop-off/pick-up areas are at East Street, Chelmsford Avenue emergency entry, Chelmsford Avenue Ward Block and Kallara Avenue. These are 2-minute zones only. |
| Street parking | Free and paid street parking is available around the hospital, including accessible spaces. Always check Ipswich City Council signs and time limits. |
Casual parking rates
| Stay duration | Rate |
|---|---|
| 0–1 hour | $4 |
| 1–2 hours | $7 |
| 2–3 hours | $10 |
| 3–4 hours | $13 |
| 4–5 hours | $16 |
| 5–6 hours | $19 |
| Maximum daily | $22 |
| Lost ticket | Maximum daily rate |
| After-hours call-out fee | $90 |
Discounts, account holder rate and concessions
- WMHF lists an account holder daily fee of $6.
- Parking account holders can use the reduced daily account rate.
- Concessional parking may be available for patients or carers who attend often, people over 65 getting an Age Pension, Disability Support Pension recipients, Health Care Card holders, carers receiving Carer Payment, veterans with a Gold Card, or people with financial hardship or special needs.
- For help with parking accounts, West Moreton Health lists WMHF phone 1300 736 428 and email carpark@wmhf.org.au.
Motorcycle parking
- P1: motorcycle parking is to the right after the boom gate; riders need to take a ticket on entry.
- P2: free motorcycle parking is available in the signed motorcycle area to the left of the boom gate before car park entry.
- Motorcycles are eligible for the account holder daily rate if using a car space; take your ticket to the WMHF office at P2 red level on the day of parking.
- WMHF parking office hours listed for motorcycle discount help are Monday to Friday, 9:00am to 4:00pm.
Public transport, shuttle bus, train and taxis
Ipswich Hospital has multiple public transport and overflow parking options. This is useful because hospital parking can be busy, especially around clinic times and during expansion works.
| Transport option | Practical details |
|---|---|
| Buses at Ipswich Hospital Stop A | Routes 503, 515 and 5241 stop at the main entrance on Chelmsford Avenue. |
| Buses at Ipswich Hospital Stop C | Routes 509, 5208, 5220, 5254, 6203, 6221 and 6247 stop on Churchill Street. |
| Bell Street bus station | Several other bus routes are available from Bell Street bus station, about a 10-minute walk from the hospital. |
| Train | Ipswich train station on the Ipswich/Rosewood line is on Bell Street, about a 10-minute walk from Ipswich Hospital. |
| Free shuttle bus | The free shuttle bus runs Monday to Friday, not public holidays, between Ipswich Hospital and Limestone Park car park in both directions. |
| Shuttle stops | Limestone Park car park, Ipswich Hospital, 77 East Street on Ginn Street, Hayden Centre, Ipswich Community Dental Clinic and Ipswich Health Plaza. |
| Limestone Park car park | Free parking near Lion Street, about a 15-minute walk from the hospital or accessible by free shuttle bus. |
| Ipswich Health Plaza parking | Multi-level car park on Bell Street, about a 10-minute walk from Ipswich Hospital. |
| Nicholas Street Precinct car park | About a 15-minute walk from Ipswich Hospital. |
| Taxi services | West Moreton Health lists 13cabs on 13 22 27, Black and White Cabs on 13 32 22 and Yellow Cabs on 13 19 24. |
| STAR transport | A STAR transport phone is at the main entrance of Ward Block, Chelmsford Avenue. STAR offers affordable transport for older people, people with disability and people who need help getting around. |
Visiting hours, ward access and visitor planning
West Moreton Health lists general visiting hours for Ipswich Hospital every day between 10:00am and 1:00pm and 4:00pm and 8:00pm. Some wards and clinical areas can have different rules.
| Visitor topic | What to know |
|---|---|
| General visiting hours | Every day between 10:00am–1:00pm and 4:00pm–8:00pm. |
| Entrances | East Street and Chelmsford Avenue entrances are open from 6:00am to 8:00pm, Monday to Friday. |
| Visiting outside hours | Talk to the staff in charge of the ward. A different time may be arranged where appropriate. |
| Before visiting | Call the ward or switchboard if the patient is seriously ill, in maternity, mental health, paediatrics, ICU or a restricted clinical area. |
| Do not visit if unwell | Do not visit if you have fever, cough, vomiting, diarrhoea, cold/flu symptoms or any infectious illness risk. |
| Support person | For outpatient, maternity, paediatric or disability support, ask the clinic or ward whether a support person can attend. |
Cafes, shops and practical amenities
Ipswich Hospital has food and drink options inside the hospital. Opening hours can change, but the official hospital page lists the following locations and times.
| Cafe / shop | Location | Opening hours | Phone |
|---|---|---|---|
| Cafe on the Hilltop | Chelmsford Avenue entrance, Level 6 | Weekdays 7:00am–7:00pm; weekends 7:30am–2:30pm | 07 3810 1680 |
| Organixx | Chelmsford Avenue entrance, Level 6 | Weekdays 6:00am–2:00pm; weekends 2:00pm–7:00pm | Not listed on the hospital page |
| CB Espresso Bar | Emergency Department entrance, Level 4 | Weekdays 8:30am–3:30pm; weekends closed | Not listed on the hospital page |
Medicare, private insurance, long stay fees and travel support
West Moreton Health explains that public patients in a public hospital do not need to pay if they have a Medicare card. This includes going to an emergency department, community facility or primary health care facility. Costs can still apply in some situations, such as parking, long stay fees, private patient choices, ambulance, medicines or non-Medicare eligibility.
| Situation | What to check |
|---|---|
| Public patient with Medicare | Hospital treatment is generally covered as a public patient. Bring your Medicare card to every outpatient appointment. |
| Private patient in a public hospital | You may choose to be treated as a private patient. Eligible services may be bulk billed to Medicare, private insurance may cover some charges, and West Moreton Health says it discounts all or part of the private health insurance policy excess or co-payment up to the cost of hospital admission. |
| Long stay patient fees | If you stay in hospital more than 35 days and do not have an Acute Care Certificate, you may need to pay a daily fee. Ask your nurse or social worker for current details. |
| Ambulance | Ambulance billing is separate from hospital care. Check Queensland Ambulance Service or your insurer if unsure. |
| Medicare-ineligible patients | Ask the hospital about costs before non-emergency care where possible. |
| WorkCover or injury claim | Bring WorkCover details if your illness or injury happened because of work. |
| Patient Travel Subsidy Scheme | If you live in a rural or remote area and travel more than 50 km to access specialist medical services not available locally, you may be eligible for travel and accommodation support. |
What to bring for appointments, admission or hospital stay
Use your appointment letter as the final checklist. For outpatient clinics, planned admission, maternity, surgery or longer stays, bring enough information for staff to confirm your identity, treatment plan, medication and billing pathway.
Documents and cards
- Appointment letter, SMS or admission advice
- Completed admission form if requested
- Medicare card
- Pensioner Concession Card or Health Care Card if you have one
- Private health fund details
- WorkCover details if relevant
- Advance Health Directive or Enduring Power of Attorney if relevant
- GP contact details
- Test results, reports, x-rays, bone scans, ultrasounds or other imaging if requested
Personal and health items
- Prescribed medicines and current medicine list
- Dietary supplements needed during the visit
- Allergy details
- Glasses, hearing aids and mobility or medical aids
- Pyjamas, dressing gown, comfortable clothes and non-slip footwear for admission
- Toiletries
- Mobile phone and charger
- Name and contact number for next of kin
- Something to read or do while waiting
Interpreter, First Nations, accessibility and support services
Ipswich Hospital patients can ask for support when booking, attending or staying in hospital. Tell staff early if you need an interpreter, disability access, cultural support, mobility help or help understanding hospital instructions.
| Support need | Useful details |
|---|---|
| Interpreter service | West Moreton Health provides interpreters for patients who are not proficient in English or are deaf or hard of hearing. The service is free whether or not you have a Medicare card. |
| How to call with an interpreter | Dial 131 450, say the language you speak, then ask the interpreter to call the hospital or health service number you need. |
| Interpreter format | Interpreters may be in person, by telephone or by video call. |
| National Relay Service | If you are deaf, hard of hearing or speech impaired, contact the hospital through the National Relay Service. |
| Aboriginal and Torres Strait Islander support | The Indigenous Hospital Liaison Service can explain hospital services and procedures, support communication with health professionals, visit patients, refer to support services and help with community programs. |
| Indigenous Hospital Liaison Service contact | Phone 07 3810 1468 or email wm_indigenous-hospital-liaison-service@health.qld.gov.au. |
| Accessible parking | Accessible bays are available on red levels in both P1 and P2. Display a valid disability parking permit. |
| STAR transport | STAR transport phone is at the Ward Block main entrance and may help older people, people with disability and people needing help getting around. |
Feedback, complaints and patient concerns
West Moreton Health accepts compliments, complaints and suggestions. You can speak to staff during care, contact consumer liaison officers, complete an online survey or use the online feedback form.
| Feedback option | Contact details |
|---|---|
| Consumer liaison officers | Phone 0409 275 503, Monday to Friday, 8:00am to 4:00pm. |
| WMH_CLO@health.qld.gov.au | |
| PO Box 73, Ipswich QLD 4305 | |
| Complaint response timing | West Moreton Health says they will acknowledge a complaint within 5 days and review it within 35 days. |
| Anonymous feedback | You do not have to give contact details, but the hospital cannot respond to you if you do not provide them. |
Ipswich Hospital expansion and construction access note
Ipswich Hospital is being expanded to provide more care closer to home. West Moreton Health says the expansion will deliver 200 new overnight beds, a new emergency department, operating theatres, a multi-storey car park and an expanded coronary care unit in 2028.
| Expansion item | What is planned |
|---|---|
| Stage 2 investment | $1.066 billion upgrade for new facilities and buildings. |
| New beds | 200 new beds, including intensive care and critical care beds. |
| Emergency Department | New and expanded Emergency Department. |
| Surgical capacity | More operating theatres and new cath labs. |
| Other additions | Satellite medical imaging service, central sterilisation service, new pharmacy, back-of-house services and shell spaces for future development. |
| Construction access note | From January 2026, rear East Street entrance access is affected by construction work, especially the patient drop-off zone. Patients, carers and visitors are encouraged to use the front Chelmsford Avenue entrance during this time. |
| Expected completion | Stage 2 construction is expected to finish in 2028, but timelines can change. |
Questions to ask before visiting Ipswich Hospital
Use this script before an outpatient appointment, maternity visit, surgery, ward visit, imaging appointment or planned admission.
- “Which entrance, building, level and clinic desk should I use?”
- “Should I use Chelmsford Avenue, East Street or Kallara Avenue?”
- “Do I need a GP referral or updated specialist referral?”
- “Is my appointment face-to-face, phone or telehealth?”
- “Do I need to arrive early for check-in, blood tests, imaging or paperwork?”
- “Do I need to fast or stop any medicines before this appointment or surgery?”
- “Will there be any cost, private billing step, parking cost or Medicare requirement?”
- “Can I bring a support person, interpreter, carer or child?”
- “What are the current visiting rules for this ward?”
- “Where is the closest accessible parking, drop-off zone or shuttle stop?”
Official Ipswich Hospital links for contact, parking and services
| Need | Official / useful link |
|---|---|
| Main hospital page | Ipswich Hospital – West Moreton Health |
| Parking and public transport | Ipswich Hospital parking and transport |
| Parking rates | West Moreton Health Foundation parking rates |
| Specialist appointments | West Moreton Health specialist appointments |
| Health costs and private insurance | Health costs, insurance and support |
| Interpreter services | Interpreter services |
| Emergency waiting information | Open Hospitals – Ipswich Hospital Emergency Department |
| Pathology laboratory | Pathology Queensland Ipswich Hospital laboratory |
| Expansion project | Ipswich Hospital expansion |
| Healthdirect listing | Ipswich Hospital on Healthdirect |
Ipswich Hospital FAQs
What is the address of Ipswich Hospital?
Ipswich Hospital is located at Chelmsford Avenue, Ipswich QLD 4305, Australia.
What is the main phone number for Ipswich Hospital?
The main Ipswich Hospital phone number is 07 3810 1111.
Is Ipswich Hospital open 24 hours?
Yes. West Moreton Health lists Ipswich Hospital as open 24 hours a day, and the Emergency Department is open 24 hours, 365 days a year.
Does Ipswich Hospital have an Emergency Department?
Yes. Ipswich Hospital has a 24-hour Emergency Department. Patients are treated in order of urgency. Call 000 for life-threatening emergencies.
How do I get an outpatient appointment at Ipswich Hospital?
The usual first step is a referral from your GP. The outpatient clinic assesses referrals by urgency and contacts patients by letter, phone or SMS when an appointment is booked.
What should I bring to an Ipswich Hospital outpatient appointment?
Bring your appointment letter, Medicare card, pension or concession card if you have one, GP contact details, test results, medical scans, reports, medicines and anything needed during your visit.
What are Ipswich Hospital visiting hours?
General visiting hours are listed as 10:00am to 1:00pm and 4:00pm to 8:00pm every day. Some wards or clinical areas may have different rules, so call the ward first.
How much does parking cost at Ipswich Hospital?
WMHF lists casual parking rates from $4 for 0–1 hour to a $22 maximum daily rate. The account holder daily fee is listed as $6. Parking rates can change, so check the WMHF parking page before travelling.
Is there a free shuttle bus to Ipswich Hospital?
Yes. West Moreton Health lists a free weekday shuttle bus between Ipswich Hospital and Limestone Park car park. It does not operate on public holidays.
Does Ipswich Hospital provide maternity and birthing services?
Yes. West Moreton Health lists maternity and birthing among Ipswich Hospital’s services. For pregnancy or birth-related appointments, follow the instructions from your midwife, GP or appointment letter.
Source and update note
This guide is based on official West Moreton Health, Queensland Health, Healthdirect, Open Hospitals Queensland and West Moreton Health Foundation information for Ipswich Hospital address, phone number, Emergency Department, services, appointments, costs, parking, transport, visiting hours, support services and patient preparation. Hospital services, clinic schedules, phone numbers, fees, parking rates, visitor rules and construction access can change, so confirm directly with Ipswich Hospital before travelling or making care decisions.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis, treatment recommendations or emergency triage.