Gippsland public hospital planner
LRH Traralgon Emergency, Consulting Suites, referrals, map and visitor guide
Latrobe Regional Hospital, also known as Latrobe Regional Health or LRH, is a major regional public hospital at Traralgon West serving Gippsland. This guide is designed for patients, carers and visitors who need practical contact, appointment, parking, Emergency Department, referral, visiting and support details before travelling.
Use this page to quickly check the hospital address, main phone, ED phone, Consulting Suites appointment number, referral email, mental health triage, free parking, visiting hours, interpreter help, Aboriginal Health support, surgery preparation, patient procedure tracker, medical records and key hospital services.
For a life-threatening emergency in Australia, call 000. Do not wait for an appointment or rely on an online hospital guide.
Choose route
ED, Consulting Suites, ward, surgery or service
Call/confirm
Switchboard, clinic, referral or planned surgery
Arrive
10 Village Avenue, free parking, correct entrance
Check in
Bring Medicare, referral, medicines and scans
Quick answer: Latrobe Regional Hospital address, phone and appointment contact
| Hospital name | Latrobe Regional Hospital / Latrobe Regional Health |
|---|---|
| Main campus address | 10 Village Avenue, Traralgon, Victoria 3844 |
| Postal address | PO Box 424, Traralgon VIC 3844 |
| Main phone | 03 5173 8000 |
| Main email | enquiries@lrh.com.au |
| Emergency Department phone | 03 5173 8222 |
| Consulting Suites phone | 03 5173 8111 |
| Consulting Suites fax | 03 5173 8097 |
| Consulting Suites referral email | gpcsreferrals@lrh.com.au |
| Mental Health Triage | 1300 363 322 |
| Feedback email | feedback@lrh.com.au |
| Best first action | Use your appointment letter first. If unsure, call the switchboard and ask for Emergency, Consulting Suites, the ward, Allied Health, Planned Surgery, Maternity, Mental Health Triage, Medical Records or the relevant service. |
Latrobe Regional Hospital map, location and arrival route
LRH’s main campus is at 10 Village Avenue, Traralgon. The hospital is visible from the Princes Highway between Traralgon and Morwell. If you are attending a specialist clinic, allied health program, cardiology, pre-admission, rehabilitation or a ward, check your letter for the correct entrance before leaving home.
Helpful LRH video: what happens in Emergency
This LRH Emergency Department explainer is useful if you want to understand arrival, check-in, triage and why patients are seen based on urgency rather than arrival order.
Which LRH entrance or service should you use?
| Need | Where to go / who to call | Practical note |
|---|---|---|
| Life-threatening emergency | Call 000 | Use 000 for serious chest pain, stroke symptoms, severe breathing difficulty, major injury, collapse, poisoning, major bleeding or any life-threatening situation. |
| Emergency Department | ED phone: 03 5173 8222 | Healthdirect lists LRH Emergency Department as open 24 hours. ED care is prioritised by triage urgency. |
| Specialist appointment | LRH Consulting Suites, phone 03 5173 8111 | All patients require a referral from a GP or hospital-based clinician. |
| Allied Health / Pre-Admission / Rehab / Nicholson GEM / Macalister / Flynn | Use Allied Health entrance if your letter directs you there. | LRH says the Allied Health entrance may be easier for allied health programs and is near Pre-Admission, Nicholson GEM, Rehab, Macalister and Flynn. |
| Cardiology | Follow Cardiology map/signage or ask switchboard. | LRH offers cardiac services from diagnostic tests and angiograms to stent procedures. |
| Medical imaging | I-MED Radiology Network at LRH | Use I-MED for service range, operating hours and bookings. |
| Surgery updates | Patient Procedure Tracker | Families can use the procedure tracker case ID/status display and contact reception when directed. |
| Medical records | medicalrecords@lrh.com.au or 03 5173 8614 | Use this for discharge summaries, pathology reports or operation reports. FOI requests use a separate process. |
Emergency Department at Latrobe Regional Hospital
Call 000 immediately for life-threatening symptoms. Do not call a clinic first if the patient needs urgent ambulance or emergency medical help.
| Emergency item | Details for patients and carers |
|---|---|
| ED hours | Healthdirect lists Latrobe Regional Hospital Emergency Department as open 24 hours. |
| ED phone | 03 5173 8222 or main switchboard 03 5173 8000. |
| What ED provides | LRH says the ED provides high-level resuscitation and access to diagnostic services. |
| Fast Track | The ED has a fast-track area for people with minor and low-risk conditions. |
| Tambo Unit | The Tambo Unit supports emergency patients who need a longer stay but do not need admission to a medical unit. |
| Triage | When you arrive, a triage nurse assesses your condition and assigns a triage category from 1 to 5, with 1 being most urgent. |
| GP letter or referral | Even if you arrive with a GP letter or referral, you will still be triaged and may wait depending on ED demand and urgency. |
| Current ED load | LRH provides a public ED status page showing patients being treated or waiting, but wait time can still be hard to predict because seriously ill patients are prioritised. |
| Non-life-threatening advice | LRH points people with non-serious illness or injury to options such as Healthdirect, after-hours GP services and other community care options where appropriate. |
Appointments, Consulting Suites, referrals and specialist access
The main specialist appointment route at LRH is through the LRH Consulting Suites. All patients require a referral from a GP or hospital-based clinician, and the referral can be emailed or faxed to the Consulting Suites referral team.
Consulting Suites operating details
- Consulting appointments: Monday to Friday, 8:30am to 5:00pm.
- Phone enquiries: Monday to Friday, 9:00am to 4:00pm.
- Phone: 03 5173 8111.
- Fax: 03 5173 8097.
- Email: gpcsreferrals@lrh.com.au.
- Reception team can assist with bookings, enquiries and referrals.
Referral rules
- All patients need a GP or hospital-based clinician referral.
- The referral helps coordinate continuous care.
- If unsure what clinic you need, speak with your GP first.
- Some services use specific forms or guidelines.
- Incomplete referrals can delay triage or acceptance.
- Bring your referral, test results and appointment letter on the day.
Specialties listed for LRH Consulting Suites
| Specialty area | What it may cover | Appointment action |
|---|---|---|
| Cardiology | Heart conditions, diagnostic testing and interventional cardiology pathways. | Referral from GP or cardiologist. |
| Endocrinology | Diabetes, thyroid and hormone-related conditions. | Referral required; confirm test requirements. |
| Gastroenterology | Digestive system and bowel-related specialist care. | Referral and any preparation instructions. |
| General Surgery | Surgical review and planned surgery pathways. | Referral, waitlist and pre-admission instructions. |
| Geriatrics | Older-person specialist care and assessment. | Referral details and support person planning. |
| Gynaecology and Obstetrics | Women’s health, pregnancy and maternity-related specialist care. | Use maternity/women’s health referral instructions where applicable. |
| Haematology | Blood-related specialist conditions. | Bring relevant pathology reports if requested. |
| Infectious Diseases | Specialist infectious diseases consultation. | Referral and pathology/test details. |
| Nephrology | Kidney health and related conditions. | Referral and recent blood/urine results if requested. |
| Neurology | Brain and nervous system care. | Referral and imaging/test reports if requested. |
| Orthopaedics | Bones, joints, musculoskeletal health and fracture-related pathways. | Referral, imaging and clinic location confirmation. |
| Paediatrics | Children’s health specialist services. | Paediatric referrals may use specific forms/guidelines. |
| Respiratory Medicine | Lung and respiratory health. | Referral and lung function or imaging instructions. |
| Rheumatology | Joint and autoimmune conditions. | Referral and pathology/imaging reports if requested. |
| Urology | Urinary and male reproductive health. | Referral and clinic instructions. |
| ENT Surgery | Ear, nose and throat procedures. | Referral and surgery/pre-admission instructions if booked. |
| Stress Testing / Lung Function Testing | Cardio-pulmonary diagnostic testing. | Confirm preparation, medicines and arrival time. |
Hospital services, departments and useful contact routes
LRH is the regional provider of specialist health services in Gippsland. The official service directory lists emergency care, cardiac care, surgery, medical services, renal dialysis, aged care, women’s and children’s services, pharmacy, allied health, rehabilitation, mental health and cancer services.
| Service / department | What LRH provides | Phone / access note |
|---|---|---|
| Emergency Department | High-level resuscitation, diagnostic services, fast-track area and triage for urgent illness or injury. | ED: 03 5173 8222; emergencies: 000. |
| Allied Health | Dietetics, physiotherapy, prosthetics and orthotics, social work and speech pathology. | General enquiries: 03 5173 8383. |
| Cancer Services | Gippsland Cancer Care Centre at LRH; chemotherapy and radiotherapy are delivered on site. | Radiation Oncology: 03 5173 8770. |
| Cardiology | Consultation, hospital care, cardiac catheterisation lab, diagnostic tests, angiograms and stent procedures. | Referral from GP or cardiologist needed. |
| CDAMS | Cognitive Dementia and Memory Service for people experiencing changes in memory and thinking ability. | Questions: 03 5173 8822. GP referral required. |
| Continence Clinic | Multidisciplinary assessment and management of bladder and bowel problems. | Contact: 03 5173 8822. |
| Dialysis | 12-chair dialysis unit supporting up to 48 patients three times a week; peritoneal dialysis support for home patients. | Dialysis: 03 5173 8849. Peritoneal Dialysis: 03 5173 8531. |
| Diabetes Education | Diabetes education and management, including inpatient diabetes support and diabetes in pregnancy. | Main hospital: 03 5173 8000. |
| Dietitians | Nutrition support across hospital and specialist outpatient programs. | Monday-Friday 8am-4:30pm. Phone: 03 5173 8383. |
| Falls and Balance Clinic | Assessment for people with falls, mobility or balance problems, with geriatrician, OT and physiotherapist involvement. | Allied Health: 03 5173 8383. |
| General Medicine | Comprehensive inpatient medical care, primarily on Avon and Bass wards, with four general medical teams. | Call switchboard on 03 5173 8000 for Avon or Bass ward. |
| Gynaecology / Women’s Health | Endometriosis treatment, urinary-gynaecological investigations, pelvic pain, contraception, pre-conceptual counselling and IVF referral pathways. | Use referral instructions or call switchboard. |
| Maternity | Midwives, obstetricians, nurses, lactation consultants and paediatricians supporting pregnancy and birth care. | Thomson Maternity: 03 5173 8140. Midwives Antenatal Clinic: 03 5173 8809. |
| Medical Imaging | I-MED Radiology Network provides imaging services at LRH. | Use I-MED for imaging service range, hours and booking. |
| Mental Health | Acute inpatient mental health care and community mental health services across the Latrobe Valley and Gippsland areas. | Mental Health Triage: 1300 363 322. |
| Hospital in the Home | Treatment at home for suitable stable patients who understand their treatment plan. | Contact via hospital switchboard: 03 5173 8000. |
| Intensive / Critical Care | Specialist treatment such as ventilation and cardiac monitoring for critically ill patients. | ICU phone: 03 5173 8077. |
| Pain Management Clinic | Specialist assessment and self-management focused care for persistent pain over 3 months. | Phone: 03 5173 8822. Fax referrals: 03 5173 8799. |
| Palliative Care | Specialist consultation for palliative patients across Gippsland and support for palliative providers. | Monday-Friday 8am-4:30pm. Phone: 03 5173 8713. |
| Pharmacy | Dispenses medication to hospital patients and outpatients and provides medication education. | Contact hospital switchboard: 03 5173 8000. |
| Rehabilitation | Nicholson Unit rehabilitation after stroke, amputation, acquired brain injury, neurological conditions, major surgery and chronic medical problems. | Use appointment letter or switchboard for ward/service contact. |
| Social Work | Counselling, support and information for patients and families/carers coping with illness or hospital stay. | Monday-Friday 8am-4:30pm. Phone: 03 5173 8383. |
| Speech Pathology | Diagnosis and treatment of swallowing and communication disorders for people of all ages. | Phone: 03 5173 8383. Email: speech.pathology@lrh.com.au. |
Planned surgery, VicKey and Patient Procedure Tracker
VicKey planned surgery text messages
- LRH uses the VicKey online patient portal for planned surgery preparation lists.
- You may receive a secure text message from VicKey asking whether you want to remain on the planned surgery preparation list.
- The secure link asks you to confirm surname and date of birth.
- LRH says it will never ask for financial information or other identifying information such as your address through VicKey.
- If concerned, call the LRH Planned Surgery Unit on 03 5173 8025.
Patient Procedure Tracker
- LRH provides a Patient Procedure Tracker for surgical/procedure status updates.
- Status examples include awaiting arrival, in DPU, waiting surgery, in theatre, in recovery or contact reception.
- If the tracker says “Contact Reception”, call the main reception/switchboard number.
- Families should use the case ID/status provided by LRH rather than asking clinical staff repeatedly for updates.
- The tracker can reduce stress while waiting, but it does not replace direct instructions from hospital staff.
Surgery preparation tip: if your procedure date, fasting time, medicines, arrival area or transport home is unclear, call the number on your surgery letter before the day of admission.
Parking, transport, Wi-Fi and hospital facilities
| Item | Useful detail |
|---|---|
| Car parking | LRH says all hospital car parks are free to use. |
| Consulting Suites parking | LRH maps page says there is parking outside the Consulting Suites building. |
| Prosthetics and Orthotics parking | The service page says free parking is available at the front of the building. |
| Patient transport | LRH says a free patient transport service may be available to eligible patients who cannot safely drive themselves, do not have a carer/family/friend available, or cannot afford private/public transport. Requests are assessed case-by-case by the nurse in charge of the ward or unit. |
| Free Wi-Fi | LRH says free Wi-Fi is available across the hospital; ask for access instructions. |
| Bedside TV | LRH says there is no cost to use bedside television. |
| Smoke-free site | LRH has a smoke-free policy across the entire site, including outdoor areas and car parks. |
| Retail / food | Allied Health entrance cafe is listed as Monday-Friday 7am-2:30pm. Main entrance cafe is listed as Monday-Friday 7am-5:30pm and Saturday-Sunday 9am-5:30pm. Coffee Corner in Building 3 is listed as Monday-Friday 8am-1pm. |
Visiting hours, bedside visitor limits and ward rules
| General visiting hours | Daily 10am to 7pm. |
|---|---|
| Bedside visitors | No limit on the number of visitors during the visiting period, but only two visitors at a time at the patient’s bedside. |
| If unwell | Stay home if you are not well. LRH asks visitors to screen their health before visiting. |
| Masks / hand hygiene | LRH asks visitors to wear a mask, wash hands or use hand rub before and after visiting. |
| Some units | Some inpatient units may require a RAT before entry, and ward-specific restrictions may apply. |
| Avon Unit | If visiting a medical patient in Avon, seek advice/approval from the nurse in charge. |
| Thomson maternity, paediatrics and special care nursery | Children under 16 are only permitted if they are a sibling of a patient. |
| Macalister Nursing Home | Residents may have up to five visitors during visiting hours; additional infection-control rules may apply. |
| Best visitor action | Call the ward or switchboard before travelling if visiting ICU, maternity, paediatrics, special care nursery, Macalister, Avon, mental health or a patient with infection-control needs. |
Medicare, overseas patients, ED presentation fee and hospital costs
LRH is a Victorian public health service. Australian residents with Medicare generally access public hospital care under public hospital arrangements. Costs become important if you are Medicare-ineligible, privately insured, overseas, travelling, using TAC/WorkCover, or using specific chargeable services.
| Patient situation | LRH cost detail / action |
|---|---|
| Medicare-ineligible patient | LRH says visitors to Australia without a valid Medicare card, and not covered by reciprocal rights, asylum seeker/refugee status or another accepted classification, are responsible for treatment expenses. |
| What can be charged? | Medical services, diagnostic services such as pathology/radiology, hospital stay, prosthetics, pharmaceutical and ambulance fees may be payable. |
| Hospital account | LRH charges for hospital stay, pharmaceuticals and prosthetic costs. Other fees may be charged directly by the provider. |
| Insurance | For Australian or international insurance policies, upfront payment in full or a guarantee of payment from the insurer is required. |
| No health/travel insurance | LRH says Medicare-ineligible patients without health or travel insurance may need to pay the full estimated account before admission. |
| ED presentation fee | LRH lists an Emergency Department presentation fee of $600 per presentation for Medicare-ineligible patients. |
| Additional/unplanned services | Fees for additional or unplanned services may be payable on or shortly after discharge. |
| Parking | LRH says all car parks are free to use. |
Cost script: “Can you confirm whether I am public, private, Medicare-ineligible, reciprocal, TAC, WorkCover or travel-insurance funded, and whether there are any hospital, imaging, pharmacy, prosthetic or specialist fees I should know before attending?”
Interpreter, Aboriginal Health, rights, transport and patient support
Interpreter help
- LRH uses interpreter services to help patients and families understand treatment, medication, admission, discharge, rights and responsibilities.
- Interpreter services cover many languages, including Auslan.
- Family and friends are discouraged from acting as interpreters.
- A hospital staff member can organise an interpreter where required.
- Availability depends on demand and scheduling.
Aboriginal Health support
- Aboriginal Health Liaison officers support Aboriginal and Torres Strait Islander patients during hospital stay.
- They can help patients understand hospital services and treatment options.
- Aboriginal Health Unit phone: 03 5173 8653 or 03 5173 8831.
- Hours listed: Monday-Friday, 8:30am-5pm.
- Email: aboriginalhealthunit@lrh.com.au.
| Support need | Contact / detail |
|---|---|
| Patient transport | Ask the nurse in charge of the ward or unit. Eligibility is assessed case-by-case. |
| Advance Care Planning | Documents can be lodged by email at advancecareplanning@lrh.com.au or posted to LRH Health Information Unit, PO Box 424, Traralgon VIC 3844. |
| Healthcare rights | LRH refers patients to the Australian Charter of Healthcare Rights: access, safety, respect, partnership, information and privacy. |
| Feedback | Email feedback@lrh.com.au or use the official feedback form. |
| Privacy | LRH is required by law to protect health and personal information and uses information for care, treatment and directly related purposes. |
Medical records, FOI requests and clinical reports
| Record request | Contact / requirement |
|---|---|
| Discharge summary, pathology report or operation report | Email medicalrecords@lrh.com.au or phone 03 5173 8614. |
| FOI / full medical record request | FOI requests must be in writing, clearly describe the documents requested, include application fee or fee-waiver evidence, and be made to the agency holding the documents. |
| FOI email | lrhfreedomofinformation@lrh.com.au |
| FOI phone | 03 5173 8844 |
| FOI postal address | The Freedom of Information Officer, Latrobe Regional Health, PO Box 424, Traralgon VIC 3844 |
| Application fee | LRH lists a standard non-refundable FOI application fee of $33.60. |
| Access charges | Possible access charges include search fees, photocopying and transcript costs depending on the request. |
| Decision timeframe | LRH says FOI requests are to be completed within 30 days of receiving a valid request form and payment. |
What to bring to LRH appointments, ED, surgery or hospital stay
For appointments and clinics
- Appointment letter, SMS or booking confirmation
- Medicare card
- Photo identification
- GP or specialist referral
- Private health insurance, TAC, WorkCover or DVA details if relevant
- Recent test results, reports, X-rays, scans, ultrasounds or pathology results
- Current medication list, including vitamins and supplements
- Glasses, hearing aid, walking frame or mobility aid
- Support person details if needed
For admission or surgery
- Admission paperwork or surgery instructions
- VicKey/planned surgery message details if received
- Medication list and medicines in original packaging where requested
- Allergy information
- Comfortable clothes, toiletries and footwear if staying
- Advance Care Directive or Medical Treatment Decision Maker documents if relevant
- Transport home plan
- Do not bring large cash amounts or unnecessary valuables
Questions to ask before visiting Latrobe Regional Hospital
For appointments and referrals
- “Which entrance, building, clinic or ward should I use?”
- “Do you already have my referral, or should my GP send it again?”
- “Should the referral be emailed to gpcsreferrals@lrh.com.au or faxed to 03 5173 8097?”
- “Do I need tests, scans or blood results before attending?”
- “Can I use telehealth for this appointment?”
- “Will I need an interpreter or patient transport support?”
For ED, surgery and admission
- “Is this urgent enough for ED, or should I use Healthdirect/GP advice?”
- “Where should I check in for surgery or day procedure?”
- “Is my VicKey text genuine and what details should I confirm?”
- “What medicines should I stop or continue?”
- “Do I need someone to drive me home?”
- “Am I public, private, Medicare-ineligible, TAC or WorkCover funded?”
Official Latrobe Regional Hospital links used for this guide
| Need | Official or authoritative page |
|---|---|
| Main hospital website | Latrobe Regional Health official website |
| Contact details | LRH contact page |
| Maps and entrances | LRH maps page |
| Emergency Department | LRH Emergency Department page |
| Healthdirect ED listing | Latrobe Regional Hospital Emergency Department on Healthdirect |
| Consulting Suites | LRH Consulting Suites |
| Services directory | LRH Find a Service |
| Referrals and forms | LRH Referrals and Forms |
| Preparing for surgery | LRH Preparing for Surgery |
| Patient Procedure Tracker | LRH Patient Procedure Tracker |
| Visiting hours | LRH Visiting Hours |
| Patient and family FAQ | LRH Patients, Family & Friends |
| Medical records / FOI | LRH Freedom of Information |
| Hospital background | LRH Our Story |
Latrobe Regional Hospital FAQs
What is the address of Latrobe Regional Hospital?
Latrobe Regional Hospital is located at 10 Village Avenue, Traralgon, Victoria 3844.
What is the main phone number for Latrobe Regional Hospital?
The main phone number for Latrobe Regional Hospital is 03 5173 8000.
What is the Emergency Department phone number for LRH?
The Latrobe Regional Hospital Emergency Department phone number listed by LRH is 03 5173 8222. For life-threatening emergencies, call 000.
Is Latrobe Regional Hospital Emergency Department open 24 hours?
Yes. Healthdirect lists Latrobe Regional Hospital Emergency Department as open 24 hours.
How do I book a specialist appointment at LRH Consulting Suites?
All patients need a referral from a GP or hospital-based clinician. Consulting Suites phone enquiries are on 03 5173 8111, and referrals can be emailed to gpcsreferrals@lrh.com.au or faxed to 03 5173 8097.
What are the visiting hours at Latrobe Regional Hospital?
General visiting hours are daily from 10am to 7pm. Ward-specific restrictions may apply, so it is best to call the nurse in charge before visiting.
Is parking free at Latrobe Regional Hospital?
Yes. LRH says all of its car parks are free to use.
What is the mental health triage number for LRH?
The LRH Mental Health Triage number is 1300 363 322. For emergency assistance, call 000.
How do I request medical records from Latrobe Regional Hospital?
For discharge summaries, pathology reports or operation reports, email medicalrecords@lrh.com.au or call 03 5173 8614. Formal FOI requests can be emailed to lrhfreedomofinformation@lrh.com.au or discussed by phone on 03 5173 8844.
Does Latrobe Regional Hospital provide interpreter support?
Yes. LRH uses interpreter services to help patients and families understand treatment, medication, admission, discharge and hospital rights. Hospital staff can organise an interpreter where required.
Source and update note
This guide is based on official Latrobe Regional Health pages, LRH service pages, LRH Consulting Suites, LRH Emergency Department, LRH visitor and patient information, LRH Freedom of Information, LRH Patient Procedure Tracker and Healthdirect information. Hospital contacts, referral processes, visiting rules, service availability and patient support details can change, so confirm urgent or personal details directly with LRH before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.