John Flynn Hospital: Address, Appointment & Contact Info

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Southern Gold Coast private hospital guide

John Flynn emergency access, admissions, parking, maternity and visitor planner

John Flynn Private Hospital is a Ramsay Health Care private hospital in Tugun on the southern Gold Coast, within minutes of Gold Coast Airport. The hospital provides a 24-hour Emergency Department, cardiac care, surgery, orthopaedics, cancer care, maternity, paediatrics, renal dialysis, rehabilitation, pharmacy, radiology, pathology and specialist medical suites.

This guide is made for quick action: address, phone numbers, Emergency Department fees, admission steps, pre-admission timing, parking rates, public transport, maternity contacts, visitor rules, pharmacy hours, payment notes, medical-record contact, DVA information and the most useful official links are included inside the article.

For a life-threatening emergency in Australia, call 000. John Flynn has a private 24/7 Emergency Department, but ambulance and safety decisions should always come first.
1
Choose entry Emergency, planned admission, maternity, paediatrics or specialist clinic.
2
Check cost ED fee, insurance, DVA, WorkCover, self-funded or overseas estimate.
3
Plan arrival 42 Inland Drive, paid parking, Surfside bus stop or courtesy bus.
4
Bring proof Admission form, Medicare, fund card, medicine list and payment method.

Fast contact box: address, phone, emergency and admission numbers

Main hospital

John Flynn Private Hospital

42 Inland Drive, Tugun QLD 4224

General enquiries: 07 5598 9000

Location-page fax: 07 5598 0173

Emergency Department

Open 24 hours a day, 365 days a year.

Emergency Department: 07 5598 9001

No appointment or referral needed.

Admissions and accounts

Admission enquiries: 1300 130 080

Patient Accounts: 1800 531 999

Email: QLDSouth.PAM@ramsayhealth.com.au

Fax note: John Flynn’s official contact page lists fax 07 5598 0486 for general contact, while the location/footer area lists fax 07 5598 0173. Use the specific department fax if your doctor or hospital paperwork gives one.
Need Use this contact/action What to confirm
Life-threatening emergency Call 000 Use triple zero for chest pain, stroke symptoms, severe breathing difficulty, collapse, major trauma, severe bleeding or immediate danger.
Private Emergency Department 07 5598 9001 Open 24/7. No appointment or referral required. Private ED fees apply.
Main hospital reception 07 5598 9000 Ask for ward, reception, admissions, pharmacy, maternity, Emergency Department, paediatrics, medical records or specialist transfer.
Admission enquiries 1300 130 080 Use for planned admission paperwork, admission status and hospital admission questions.
Ramsay Health Hub help 1800 716 688 Use for online admission technical help. Official pre-admission page says customer care is open 24/7.
Pre-admission nurse 1800 426 097 Monday to Thursday, 8:00am to 7:00pm Queensland time.
Maternity reception / call a midwife 07 5598 9040 Use at any stage in pregnancy if worried about yourself/baby or think you may be in labour.
Maternity Care Navigator 07 5586 5628 Email: MidwifeNavigator.JFP@ramsayhealth.com.au or midwifenavigator.jfp@ramsayhealth.com.au as listed on maternity pages.
Paediatric enquiries 07 5598 9037 Use for paediatric admission and Early Parenting Program enquiries.
Ramsay Pharmacy John Flynn 07 5507 3000 Retail pharmacy is listed as open 7:00am to 10:00pm daily.
Health Information Services / medical records 07 5598 9103 Fax listed by contact page: 07 5598 9690.

John Flynn Hospital map, entrance and useful orientation

The verified address is 42 Inland Drive, Tugun QLD 4224. The hospital is on the southern end of the Gold Coast and is close to Gold Coast Airport. Use the map for navigation, then follow onsite signage for Emergency Department, main foyer, specialist suites, maternity, day surgery, cancer centre or pharmacy.

Local arrival tip: John Flynn is on a hilltop campus with the main hospital building, specialist medical suites, John Flynn Cancer Centre, radiology, pathology and pharmacy. Parking on level B3 gives direct lift access to the main foyer, while Emergency Department patients should follow ED signs and call 07 5598 9001 if unsure.

Helpful official maternity tour video

This John Flynn maternity tour video is useful for families researching the maternity unit, deluxe suites and birth environment. It is included as patient orientation only; confirm your own obstetrician, health fund cover, admission steps and maternity instructions directly with John Flynn or your treating team.

Emergency Department: hours, fees, triage and what it treats

Call 000 for life-threatening emergencies. John Flynn’s private Emergency Department is available 24/7, but patients are triaged by urgency and private ED costs can apply.
Emergency item Official detail Practical step
Opening hours 24 hours a day, 365 days a year. Call 07 5598 9001 for ED enquiries; call 000 if ambulance response is needed.
Appointment/referral No appointment and no referral needed. Present directly for urgent private emergency care.
Triage Patients are triaged by clinical staff using Australasian Triage Scale guidelines and prioritised by urgency. Tell triage staff immediately if symptoms worsen while waiting.
Clinical support Emergency care is supported by onsite pathology and radiology. Official page also lists specialist referrals and continuity of care if admission is needed. Ask whether any MRI, pharmacy, specialist or admission cost is separate.
Cardiac emergencies Official ED page says patients can be transferred directly from emergency to catheter lab for immediate balloon angioplasty/stenting when required. Call 000 for chest pain or suspected heart attack; do not drive yourself.
Examples of services listed Cardiac care, orthopaedic injuries, trauma care, stroke care, respiratory care, paediatric care, gastrointestinal care, infection care, onsite diagnostics and specialist referral. Clinical suitability is assessed at presentation.

Emergency Department fee guidance

Estimate clarity: ED fees below are from the official John Flynn ED page and may change. They are not a full estimate of every possible cost for admission, MRI, pharmacy, specialist, ambulance or non-Medicare situations.
Fee item Official amount/rule What to ask before leaving ED
Expected out-of-pocket cost after Medicare rebate $350 Ask whether this includes your treatment, tests and imaging for your case.
Pensioner expected out-of-pocket cost $325 Bring pension/concession details if relevant.
Included according to ED page All treatment, tests and imagery, excluding MRIs. Ask if MRI, pharmacy, specialist review, admission or transfer could cost extra.
Non-Medicare patients May face higher fees. Ask for fee guidance before discharge where clinically safe.
Veterans Veterans page says no facility fee is charged to veterans and DVA Gold Card holders do not need prior approval for admission. Bring DVA Gold or White Card and confirm eligibility at presentation.
If admitted Hospital will discuss care options and health-fund eligibility. Ask about fund cover, excess, gap, specialists, anaesthetist and admission cost.

Appointments, admissions, online form and pre-admission steps

For planned treatment, your doctor or specialist usually books your procedure or admission. The hospital then needs your admission information, funding details and medical history before you arrive.

Clerical pre-admission steps

  • Complete the online admission form or the admission paperwork from your doctor.
  • Submit it as soon as possible and at least 3 business days before admission.
  • Have personal/next-of-kin details ready.
  • Have Medicare card ready.
  • Have funding details ready: DVA, private health insurance, WorkCover or self-funding.
  • Have benefit-card details ready, such as pharmacy benefit card, pension card or safety net.
  • Have item numbers ready if quoted by doctor’s rooms.

Nursing pre-admission steps

  • Complete the Patient History Form before hospital admission.
  • If the form will not arrive within 3 business days of admission, call the Pre-admission Registered Nurse.
  • Pre-admission nurse phone: 1800 426 097.
  • Hours listed: Monday to Thursday, 8am to 7pm Queensland time.
  • Your surgeon advises admission time and fasting time.
  • Ask about medicines, blood thinners, diabetes medicines and CPAP before surgery.

Online admission and cost check micro-guide

Step Action Why it matters
1. Confirm procedure with doctor Check date, item numbers, hospital, admission type and fasting instructions. Hospital cost estimates and health-fund checks often need item numbers.
2. Complete online admission early Use the official online admission portal and submit details at least 3 business days before admission. Hospital uses this to confirm admission, financial and other arrangements.
3. Call health fund Ask about cover, excess, waiting periods, restrictions, co-payment and gap arrangements. Ramsay payment page advises patients to clarify fund cover before admission.
4. Prepare medicines and documents Bring medicine list, regular medicines, Medicare, fund card, benefit cards and paperwork. Medication and funding details affect safety and billing.
5. Arrange discharge support Arrange transport and someone to help you after day surgery or anaesthetic where required. Discharge and safety instructions may prevent driving or being alone after treatment.

Services, doctors and departments available at John Flynn

John Flynn is officially described as a 354-bed acute care hospital. Its campus includes the main hospital building, specialist medical suites, the John Flynn Cancer Centre, radiotherapy/radiation oncology, radiology, pathology and pharmacy.

Service area Official details available What patients should confirm
Emergency Department 24-hour private ED, no appointment/referral, triage by urgency, onsite pathology/radiology, specialist referrals and possible admission pathway. ED fee, MRI/specialist/pharmacy cost, health-fund eligibility and whether 000 is safer.
Cardiac services Comprehensive cardiac services and direct catheter-lab transfer from emergency when required. Cardiac rehab is individually tailored through exercise, nutrition support and education. Cardiologist, procedure, device/stent costs, rehabilitation plan and fund cover.
Orthopaedics Orthopaedics page says the hospital has 22 orthopaedic surgeons and a wide range of subspecialties. Surgeon, implant/prosthesis cost, pre-admission, rehab and recovery pathway.
Cancer care John Flynn Cancer Centre and cancer-care services are listed in the official service navigation. Ask whether care is surgery, chemotherapy, radiotherapy, infusion, specialist review or follow-up.
Maternity and obstetrics Maternity reception, Care Navigator, Know My Midwife, childbirth/parenting programs, midwifery/physiotherapy services, classes and partner visiting details are listed. Obstetrician, booking, health-fund cover, maternity package, classes and labour-contact instructions.
Paediatrics 6-bed Paediatric Unit with private rooms, TV, air conditioning and ensuite; Paediatric Day Recovery Unit; outdoor playground; Early Parenting Program for babies 8 weeks to 12 months. Referral, health-fund cover, child age suitability and admission plan.
Early Parenting Program Referral required from GP, paediatrician or medical specialist. Nurses contact families after referral. Typical stay is 3 days; additional day may be offered if clinically required. Email referrals to PaediatricEPP.jfp@ramsayhealth.com.au and call 07 5598 9037 for questions.
Rehabilitation Rehabilitation is listed as an official service, with cardiac rehabilitation detail available on the cardiac service page. Rehab admission, fund approval, transport, program length and follow-up.
Renal dialysis Renal Dialysis is listed in the official John Flynn service navigation. Referral pathway, appointment schedule, access and funding.
Ramsay Health Plus / allied health Allied health services include physiotherapy, speech therapy, occupational therapy, dietetics and other services. Referral, outpatient vs inpatient access and cost.
Ramsay Pharmacy Ground-floor pharmacy, open 7am to 10pm daily, phone 07 5507 3000. Services include pharmacist advice, blood pressure testing, medication monitoring, counselling and NDSS agency. Discharge medicine cost, outpatient medicine availability and public-holiday hours.
Other services Service navigation lists bariatric surgery, ophthalmology, respiratory lab, robotic surgery, urology, veterans services and other specialty areas. Use doctor search or specialist rooms for consultation availability and fees.

Maternity reception, Know My Midwife, classes and visiting

John Flynn’s maternity pages are useful for families planning private maternity care on the Gold Coast. The hospital lists maternity reception, maternity navigators, “Call a Midwife”, visiting hours, parenting classes and the Know My Midwife program.

Maternity contacts

  • Maternity Reception: 07 5598 9040.
  • General maternity enquiries listed: 07 5598 9000.
  • Maternity Care Navigator: 07 5586 5628.
  • Email: MidwifeNavigator.JFP@ramsayhealth.com.au.
  • Call a Midwife: phone 07 5598 9040 at any stage during pregnancy if worried about yourself/baby or think you may be in labour.

Know My Midwife

  • Midwifery care by skilled midwives.
  • Shared-care experience.
  • Antenatal and postnatal care up to 6 weeks.
  • Parenting education and breastfeeding support.
  • Access to Women’s Health Physiotherapist, Lactation Consultants and Postnatal Clinic.
  • To participate, choose John Flynn for birth and discuss the program with your obstetrician from early pregnancy.

Maternity practical table

Maternity item Official detail What to do
Maternity visiting hours 8:00am to 8:00pm daily. Strictly no visiting during rest period 12:00pm to 3:00pm. Partners are welcome anytime. Confirm ward rules close to the date because maternity rules can change.
Childbirth education classes Recommended start around 28-32 weeks; book shortly after confirming hospital booking because classes fill quickly. Book early through official maternity class page.
Class fee note Depending on health fund, a $250 fee may be payable upon booking. Fees are non-refundable except for medical reasons. Confirm current cost and health-fund coverage before booking.
Know My Midwife appointment Book with Maternity Navigators on 07 5586 5628, Monday to Friday between 7am and 3pm, or email midwifenavigator.jfp@ramsayhealth.com.au. Discuss with your obstetrician first.
After 6 weeks Know My Midwife page says parents and babies can come back for check-ups after 6 weeks, but a fee will apply. Ask the Navigator for current fee and appointment availability.
Maternity cost note: Private maternity costs depend on obstetrician, hospital admission, health fund, paediatrician, anaesthetist, classes, postnatal services and complications. Confirm with your obstetrician, health fund and John Flynn before booking.

Parking fees, public transport, taxis and courtesy buses

Undercover paid parking

  • Undercover parking gives access on level B3.
  • Lifts from B3 take visitors directly to the main foyer.
  • First 30 minutes are free.
  • Pay at automated pay stations on level B3 before returning to your vehicle.
  • Payment accepts $5, $10, $20 notes, $1 and $2 coins, and credit/debit cards.

Outdoor covered paid parking

  • Designed for visits that may be slightly longer.
  • Approach roundabout in front of hospital and turn right to access paid parking entrance.
  • Walk along the crossing to enter the hospital via B3 lift foyer.
  • Rates reset daily and charges are cumulative.
  • Pay at B3 pay stations before returning to vehicle.

Official parking rates

Parking time Cost
0-30 minutesFree
30 minutes-1 hour$3
1-2 hours$4
2-3 hours$10
3-4 hours$20
4-5 hours$30
5-6 hours$40
6-7 hours$50
7+ hours$60

Public transport and courtesy transport

Option Official detail Practical instruction
Surfside bus A Surfside bus stop is directly opposite the main hospital entrance. Reception has timetables, or call TransLink/transport infoline on 13 12 30.
Taxi Free courtesy telephones for Gold Coast Cab Service are on the ground floor of the main foyer. Ask reception or ward staff if pickup timing is uncertain after discharge.
DVA transport DVA patients may be eligible for transport to and from hospital if medically required. Check DVA eligibility before appointment/admission.
Northern courtesy bus Currumbin RSL – Tugun – John Flynn Private Hospital. Runs Monday to Friday; use official timetable before relying on it.
Southern courtesy bus John Flynn Private Hospital – Club Banora – Tweed Superclinic – Twin Towns. Runs Monday to Friday; check timetable and pickup point before travel.

Visiting hours, day-patient rules, pharmacy, café and discharge

Visitor / stay item Official detail Practical note
General visiting No restriction to number of visitors in a day. Visiting hours are 8am-8pm Monday to Sunday. Two visitors are allowed in a patient room at any given time.
Mask recommendation Visitors are recommended to wear a surgical mask. Follow ward signs and staff instructions if rules change.
Day Surgery Visitors not permitted at this time. Arrange pickup/discharge communication instead of waiting in the unit.
Day Renal and Day Infusion Visitors via exemptions only. Ask the unit about exemption rules before travel.
Paediatric Unit Visiting hours 8am-8pm, except parents. Parents can confirm ward-specific overnight/support rules with paediatric staff.
Pharmacy Ramsay Pharmacy John Flynn is open 7am-10pm every day; phone 07 5507 3000. Use for discharge medicines, medication advice or retail pharmacy needs.
Jacaranda Café Ground Floor of Fred McKay House. Monday-Friday 6:30am-3:30pm; Saturday-Sunday 7:00am-1:00pm; public holiday times may vary. Offers hot food, sandwiches, wraps, toasties, muffins, pastries, gluten-free options, beverages, newspapers, magazines, flowers and ice creams while available.
Discharge time Official discharge page states discharge time is 10:00am. All patients are requested to visit Reception before leaving hospital.
Discharge information Nursing staff provide information about next doctor/surgeon visit, medications and wound care at home. Ask questions before leaving if instructions are unclear.

Payment, insurance, DVA, WorkCover, self-funded and overseas costs

Estimate clarity: John Flynn/Ramsay payment pages do not publish one fixed cost for every admission or procedure. Your cost depends on health fund, procedure, treating doctors, anaesthetist, pharmacy, pathology, radiology, emergency attendance, length of stay and funding type.
Patient type / cost area Official rule or warning What to do before admission
Privately insured patients Contact your health fund to confirm excess, waiting periods, benefits, doctors’ fees and whether the fund has an agreement with the hospital. Ask your doctor for item numbers, then call your fund before admission.
Private cover under 12 months Insurer may not accept liability if the condition/symptoms existed before joining or upgrading cover. Ask fund about pre-existing condition rules and waiting periods.
DVA Gold Card DVA Gold Card holders are covered for all treatment; John Flynn also states Gold Card holders do not need prior DVA approval for admission. Bring card and confirm admission pathway.
DVA White Card Covered for treatment subject to DVA approval. Confirm approval before planned admission.
WorkCover Estimated hospital costs must be paid before/on admission unless payment approval has been received from insurer. Send approval details before admission.
Third-party patients Estimated hospital costs must be paid before/on admission unless hospital has payment approval from insurer. Confirm written approval with hospital.
Self-funded patients Estimated hospital costs must be paid before or on admission. Ask for an Estimate of Patient Costs and ask what is not included.
Overseas insured patients Overseas-insured patients may be asked to pay estimated hospital costs before or on admission. Bring insurer documentation and confirm payment requirements.
Possible non-covered costs Ambulance, non-medical services, discharge medicines, interpreter/hearing/speech services, boarder/visitor meals, non-Medicare items, personal items, aids/equipment, obstetric packages, incidentals, telephone, car parking and other goods/services may not be covered. Ask billing and your health fund before admission.
Separate provider accounts You may receive separate accounts from ED, treating doctors/surgeons, anaesthetists, other specialists, allied health, pharmacy, pathology or radiology. Ask whether each provider is no-gap, known-gap or full-gap.

Cost questions to ask

Ask doctor/surgeon

  • “What are the item numbers for my procedure?”
  • “What is your fee and will there be a gap?”
  • “Will anaesthetist, assistant surgeon or ICU specialist bill separately?”
  • “Could prosthesis, implant, device, pathology, radiology or pharmacy costs apply?”
  • “What happens to the estimate if I stay longer than planned?”

Ask health fund

  • “Does my policy cover this procedure at John Flynn?”
  • “Is there an excess, co-payment, exclusion, restriction or waiting period?”
  • “Is my doctor using no-gap or known-gap billing?”
  • “Are prostheses, devices and pharmacy items covered?”
  • “What hospital and doctor benefits are payable?”

Medical records, privacy, patient concerns and support contacts

Task / concern Official contact or rule Action step
Medical records / Health Information Services Phone 07 5598 9103; fax 07 5598 9690. Ask what form, ID and authorisation are required before sending a request.
Privacy Ramsay is bound by Australian Privacy Principles and relevant privacy laws for personal and health information. Use official privacy policy and hospital contact pathway for privacy requests.
Concern during stay Rights page directs patients/families to contact staff if they have concerns about care. Speak with nurse, nurse in charge, treating doctor or hospital manager pathway while still admitted.
Accounts issue Patient Accounts phone 1800 531 999 and email QLDSouth.PAM@ramsayhealth.com.au. Ask for the estimate, final account, benefit details or explanation of separate charges.
Hospital contact form Official contact page provides a form and states submitted information is handled under Ramsay privacy policy. Do not use the contact form for emergencies or urgent clinical advice.

Call script: questions that save time before visiting John Flynn

For admission or appointment

  • “Has my online admission been received?”
  • “Do I need to complete the Patient History Form?”
  • “What time is my admission and what time should I stop eating/drinking?”
  • “Which entrance, lift level or department should I use?”
  • “Should I bring scans, reports, medicines, CPAP or mobility aids?”
  • “Do I need a pre-admission nurse call or clinic appointment?”

For ED, costs and travel

  • “Is this suitable for private ED, or should I call 000?”
  • “What ED fee applies to me?”
  • “Could MRI, pharmacy, specialist, admission or transfer costs apply?”
  • “Which car park is closest to the department I need?”
  • “Can I use courtesy bus or taxi phone from the main foyer?”
  • “Can my visitor stay, or is it a day-surgery/day-infusion restriction?”

John Flynn Hospital FAQs

What is the address of John Flynn Hospital?

John Flynn Private Hospital is located at 42 Inland Drive, Tugun QLD 4224, Australia.

What is the main phone number for John Flynn Private Hospital?

The main general enquiries phone number is 07 5598 9000. Admission enquiries are listed as 1300 130 080.

Does John Flynn Hospital have an Emergency Department?

Yes. John Flynn Private Hospital has a private Emergency Department open 24 hours a day, 365 days a year. No appointment or referral is needed. For life-threatening emergencies, call 000.

What is the John Flynn Emergency Department phone number?

The John Flynn Private Hospital Emergency Department phone number is 07 5598 9001.

How much does John Flynn Emergency Department cost?

The official ED page says after Medicare rebate, the expected out-of-pocket cost is $350 or $325 as a pensioner. This fee includes treatment, tests and imagery excluding MRIs. Fees may change and non-Medicare patients may face higher fees.

How do I complete admission for John Flynn Private Hospital?

Complete the online admission form or paper admission paperwork as soon as possible, and at least 3 business days before admission. Have Medicare, funding details, benefit cards and item numbers ready if quoted by doctors’ rooms.

What are the visiting hours at John Flynn Private Hospital?

General visiting hours are listed as 8am to 8pm Monday to Sunday, with two visitors allowed in a patient room at any given time. Day Surgery visitors are not permitted at this time, and Day Renal/Day Infusion visitors are by exemption only.

How much is parking at John Flynn Private Hospital?

Parking starts with the first 30 minutes free. Official rates list 30 minutes to 1 hour at $3, 1 to 2 hours at $4, 2 to 3 hours at $10, 3 to 4 hours at $20, 4 to 5 hours at $30, 5 to 6 hours at $40, 6 to 7 hours at $50 and 7+ hours at $60.

Who do I call for John Flynn maternity questions?

Call Maternity Reception on 07 5598 9040. Maternity Care Navigator contact is listed as 07 5586 5628 and MidwifeNavigator.JFP@ramsayhealth.com.au.

How do I request medical records from John Flynn Private Hospital?

Contact Health Information Services / Medical Records on 07 5598 9103. The official contact page lists fax 07 5598 9690.

Source and update note

This guide is based on official John Flynn Private Hospital, Ramsay Health Care and Ramsay Pharmacy information for address, contact numbers, Emergency Department access and fees, admissions, pre-admission, payment rules, parking, public transport, visiting hours, maternity, paediatrics, pharmacy, veterans, discharge and medical-record contact details.

Hospital fees, ED out-of-pocket amounts, visitor rules, parking rates, doctor availability, admission timing, pharmacy hours and health-fund coverage can change. Use the official links above to complete actions such as online admission, payment confirmation, maternity booking, parking checks, ED contact, specialist search or medical-record requests.

This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.

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