Joondalup Hospital: Address, Appointment & Contact Info

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Northern Perth public-private hospital planner

Joondalup Health Campus emergency, appointments, maternity, parking and visitor guide

Joondalup Hospital is officially known as Joondalup Health Campus. It is a Ramsay Health Care-operated public-private health campus in Joondalup, Western Australia, providing public and private care across emergency, medical, surgical, maternity, neonatal, paediatric, mental health, aged care, rehabilitation and specialist services.

This guide is built for patients, carers and visitors who need practical details quickly: main address, public and private contacts, Emergency Department access, appointment/referral instructions, maternity booking numbers, parking fees, public transport, visiting hours, admission checklist, records/privacy, feedback and official action links.

For a life-threatening emergency in Australia, call 000. Joondalup Health Campus has an Emergency Department, but severe chest pain, stroke symptoms, major trauma, collapse, severe bleeding or breathing difficulty should be treated as emergency ambulance situations.
1
Choose service Public hospital, private hospital, ED, maternity, specialist or outpatient.
2
Confirm contact Switchboard, specialist rooms, maternity booking or GP referral.
3
Plan parking P1, P12, ED drop-off, ACROD bays, CAT bus or train.
4
Bring proof Medicare, private fund, medicines, referral, ID and admission details.

Fast contact box: address, phone, ED and appointment contacts

Main public campus

Joondalup Health Campus

Cnr Grand Blvd & Shenton Ave, Joondalup WA 6027

Phone: (08) 9400 9400

Fax: (08) 9400 9054

Private hospital

Ramsay Private at Joondalup Health Campus

225 Lakeside Drive, Joondalup WA 6027

Phone: (08) 9400 9999

Fax: (08) 9400 9366

Urgent help

Emergency: 000

Healthdirect: 1800 022 222

Poison Information: 13 11 26

MHERL Perth: 1300 555 788

Need Use this contact/action Important verified detail
Life-threatening emergency Call 000 Do not wait for a hospital callback or online form if the situation is critical.
Main JHC switchboard (08) 9400 9400 Use for public campus wards, general enquiries, services, patient transfer and hospital connection.
Emergency Department for doctors +61 8 9400 9091 Listed on JHC’s Emergency Department doctors page. For life-threatening emergency, patients should still call 000.
GP urgent specialty advice JHC Priority Line: 9400 9775 Official GP contact page says specialty teams welcome GP calls with acute concerns or urgent advice needs.
Appointment query Contact your specialist or the number on your appointment/admission paperwork JHC official contact page says appointment queries should go to your specialist; referrals should be discussed with your GP.
Private hospital general enquiry (08) 9400 9999 Use for Ramsay Private admissions, maternity/private service, private ward or private specialist pathway.
Private maternity general enquiry (08) 9400 9238 Private maternity page lists this for Mon-Fri 8am to 4pm general maternity enquiries.
Private maternity pricing enquiry (08) 9400 9746 Use for private maternity pricing/cover questions before booking.
Private maternity booking paperwork (08) 9400 9916 Ramsay Private maternity booking is not guaranteed until completed paperwork is received; forms should be returned within two weeks.
Private birth suites / labour call (08) 9400 9235 If you think you are in labour, call your doctor or the Birthing Suites and let the hospital know you are coming.
Medical record request Privacy Officer: (08) 9400 9612 Print form can be faxed to (08) 9400 9064 or mailed to Privacy Officer, PO Box 242, Joondalup WA 6919.

Joondalup Hospital map, public/private entrance and local arrival tips

The official public campus address is Cnr Grand Blvd & Shenton Ave, Joondalup WA 6027. The private hospital address is 225 Lakeside Drive, Joondalup WA 6027. Use the exact address from your appointment, admission or maternity paperwork because JHC has multiple public, private, emergency, maternity and mental health access points.

Local arrival tip: Do not assume “Joondalup Hospital” means one front door. Public hospital services are best matched with the public hospital entrance/car parks, Ramsay Private has a separate Lakeside Drive address, private maternity visitors are directed toward P12, and Emergency Department presentations use ED access only.

Official patient information video

JHC’s official patient information page includes a patient information video for people preparing for admission, treatment or an outpatient appointment. The iframe below is included only as a visible helpful resource; no VideoObject schema is added because a fully verified uploadDate and thumbnail were not confirmed for this embed.

Emergency Department: 24/7 access, paediatric area and mental health emergency help

Call 000 for immediate danger. For mental health emergency in Perth metro, call 1300 555 788 or present to the nearest Emergency Department.
Emergency item Verified official detail Practical instruction
ED access Emergency Department is open to the public 24/7 for ED presentations only. Use ED for urgent presentations; use 000 if ambulance care is needed.
Paediatric emergency capability WA Health ED data page notes Joondalup Health Campus is among EDs able to manage all paediatric emergencies aged 0-15 years, in addition to Perth Children’s Hospital. Use 000 for severe child emergencies; bring child’s Medicare card and medicine/allergy details if possible.
Dedicated paediatric area NMHS profile says the JHC ED responded to 97,624 presentations in 2023-2024 and had a dedicated paediatric area. Children are still triaged by urgency.
Mental health observation NMHS says JHC ED had a 10-bed mental health observation area in 2023-2024. For mental health emergency, call MHERL or present to the nearest ED.
Live ED activity JHC links to WA Department of Health live emergency department activity. Do not use wait-time pages to delay care for severe symptoms.
Non-emergency health advice JHC contact page points to GP, After Hours GP Clinic, Healthdirect 1800 022 222 and Poisons 13 11 26 for medical enquiries/advice. Use these pathways when it is not a life-threatening emergency.

Call 000 instead of browsing when symptoms are severe

  • Chest pain, pressure or suspected heart attack.
  • Stroke symptoms such as facial droop, arm weakness, speech difficulty or sudden confusion.
  • Severe breathing difficulty, blue lips or collapse.
  • Major trauma, severe burns or serious head injury.
  • Severe bleeding, poisoning or severe allergic reaction.
  • Baby/child with life-threatening breathing, seizure, collapse or serious injury.

Appointments, referrals, online admission and pre-admission steps

Joondalup Health Campus official contact guidance is simple: for appointment queries, contact your specialist; for referrals, speak to your GP. For planned admission, use your specialist’s instructions and complete the relevant online/paper admission pathway early.

Appointment/referral micro-steps

  • Use the phone number on your appointment letter first.
  • If your query is about a specialist appointment, call the specialist rooms.
  • If your query is about a new referral, speak with your GP.
  • If you do not know which department to contact, call main switchboard (08) 9400 9400.
  • Ask whether the appointment is public, private, outpatient, phone, video or inpatient admission-related.
  • Confirm which entrance and car park to use before travelling.

Online admission steps

  • Use JHC/Ramsay online admission when instructed for a planned admission.
  • Prepare Medicare, private health fund, pension/concession, DVA, WorkCover or self-funding details.
  • Include current medicines, allergies and medical history accurately.
  • JHC’s online admission page states submitted information is protected by 128-bit SSL encryption technology.
  • After online admission, check the latest onsite parking arrangements before travel.

Elective surgery / procedure preparation

Step Official guidance turned into action Why it matters
Read admission information JHC asks patients to read pre-admission/pre-appointment information and watch the patient information video before admission, treatment or outpatient appointment. It reduces missed instructions and wrong-entry problems.
Follow fasting instructions Fasting means nothing to eat or drink and no chewing gum for a specified period before operation. Wrong fasting can delay or cancel surgery.
Check medicines Ask your doctor whether to continue regular medicines on admission morning. Blood-thinning medicines such as aspirin need specific instructions. Medication errors can create safety risks.
Bring medicines for overnight stay Bring regular medicines in original containers plus repeat scripts/special authority prescriptions. Nursing staff will give medicines as ordered; unused medicine is returned at discharge.
Do not self-dose in hospital JHC says do not keep medication in your possession in the interest of safety. Hospital staff need to control timing and dose safely.
Bring CPAP if needed JHC links CPAP machine guidance in pre-admission resources. Tell staff if you use CPAP or have sleep apnoea.

Services available at Joondalup Health Campus

JHC’s official services overview says the campus treats more than 73,000 inpatients annually and offers medical and surgical services, maternity, neonatal and paediatric services, aged care and rehabilitation. It is also listed as the statewide referral service for bariatric and peritonectomy surgeries.

Service area Verified useful detail What to confirm
Emergency Department 24/7 ED presentations; public access; paediatric emergency capability; dedicated paediatric area and mental health observation area reported by NMHS. Use 000 for life-threatening emergencies.
Cardiology / interventional cardiology NMHS profile lists interventional cardiology as part of JHC’s medical/surgical service mix. Specialist referral, private/public pathway and procedure cover.
Maternity and obstetrics HealthyWA lists 24-hour on-site laboratory service, adult intensive care facilities and 24-hour anaesthetic, medical and surgical cover in emergency for maternity care. Public catchment/GP referral vs private obstetrician booking.
Neonatal and paediatric services JHC services overview lists neonatal and paediatric services. Patient video guidance says parents may stay with children on Telethon Children’s Ward 24 hours a day. Child’s admission/visitor rules, ward contact and specialist pathway.
Mental health services JHC mental health services provide assessment and treatment for patients experiencing mental illness; inpatient public mental health facility includes secure accommodation. Emergency vs appointment vs inpatient pathway; MHERL for mental health emergency.
Aged care and rehabilitation NMHS and JHC services overview list aged care and rehabilitation care at the campus. Referral pathway, rehab program, inpatient/outpatient setting and family meeting needs.
Cancer care JHC cancer page describes personalised cancer care with treatment plan, coordinated support services and multidisciplinary care team. Referral, cancer specialist, chemotherapy/radiation location and cost/cover.
Orthopaedics / trauma clinic JHC Trauma Clinic reviews public patients with acute orthopaedic injuries referred from ED or the JHC After Hours GP Clinic. Referral source and appointment instructions.
Bariatric / peritonectomy JHC is listed as statewide referral service for bariatric and peritonectomy surgeries. Referral criteria, public/private pathway, waiting list and specialist eligibility.
Other listed services Services overview lists anaesthetics, ENT, gastroenterology, general medicine, general surgery, gynaecology, infectious diseases, intensive care, neurology, ophthalmology, pain management, palliative care, respiratory services, urology and more. Use specialist search/GP referral; service availability depends on patient pathway.

Joondalup maternity: public catchment, private booking, tours and labour contacts

Joondalup Health Campus has both public maternity information through HealthyWA/JHC and private maternity information through Ramsay Private at Joondalup Health Campus. Do not mix the pathways: public maternity is generally referral/catchment-based, while private maternity starts with obstetrician and private booking paperwork.

Public maternity support

  • HealthyWA says JHC maternity care is supported by experienced doctors and midwives.
  • Facilities include 24-hour on-site laboratory service.
  • Adult intensive care facilities are available.
  • 24-hour anaesthetic, medical and surgical cover is available in case of emergency.
  • Support includes antenatal classes, special care nursery and obstetric home visiting service.
  • Additional services may include lactation consultant, physiotherapist, pastoral care and postnatal depression/anxiety services.

Private maternity contacts

  • Private maternity general enquiries: (08) 9400 9238, Mon-Fri 8am-4pm.
  • Pricing enquiries: (08) 9400 9746.
  • Maternity booking questions: (08) 9400 9916.
  • Birth Suites / labour call: (08) 9400 9235.
  • Private maternity patients receive 7 days free parking in P12 when admitted for birth.

Public maternity catchment postcodes listed by HealthyWA

Catchment listed 6020, 6023-6028, 6030-6038, 6041-6044, 6064-6065, 6077-6078, 6503, 6507, 6511, 6516, 6521.
Support services Antenatal classes, special care nursery, obstetric home visiting service, lactation consultant, physiotherapist, pastoral care and postnatal depression/anxiety services where required.
Gidget House Joondalup Suite 17, Level 1, Specialist Medical Centre East, Cnr Grand Blvd and Shenton Ave. Provides perinatal mental health support through Gidget Foundation; GP referral and Mental Health Treatment Plan are required, subject to Medicare eligibility.
Antenatal physiotherapy workshops Two-hour Saturday workshops; book through Physiotherapy Reception on (08) 9400 9430.

Private maternity booking micro-steps

  • Confirm pregnancy and arrange appointment with an obstetrician.
  • Complete the online booking registration form.
  • Wait for automatic email confirmation that registration was received.
  • Complete and return booking forms; Ramsay says the booking is not guaranteed until completed paperwork is received.
  • Return booking forms within two weeks of receiving them to secure booking.
  • Call (08) 9400 9916 for maternity booking paperwork questions.
  • Contact your private health fund to confirm maternity cover, excess and co-payment.
  • If you think you are in labour, call your doctor or Birth Suites on (08) 9400 9235 before coming in.

Private maternity tour and room details

Tour / facility item Verified detail
Tour timing Free maternity tours run every Sunday at 3:00pm. Additional weekday tour times can be arranged by contacting Birth Suites on (08) 9400 9238.
Birth suites Spacious light-filled rooms with private ensuite, multi-functional birthing beds, birth balls, Bluetooth speakers, heat packs, vaporisers, adjustable lighting/temperature, Wi-Fi, TV, telephone, wireless monitoring and snack hub access.
Postnatal rooms Private maternity tour page lists guaranteed private room for 4-5-night stay, ensuite bathroom, bed arrangement choice, Wi-Fi, TV, telephone, mini fridge and kitchenette/snack hub access.
Maternity bag items Comfortable day wear, night attire, maternity bras, toiletries, maternity sanitary pads, breast pads, baby clothes/wrap/blanket, bottles/formula if bottle feeding, medicines/vitamins, camera/phone, private health insurance details and Medicare card.

Parking fees, car park access, public transport and CAT bus

Parking fees

  • Parking fees are $3.20 per hour or part thereof.
  • Daily cap is $18.00 per day.
  • Discounts apply for ACROD permit holders.
  • Weekly permit is $50.00 for long-stay visitors.
  • Ask reception for weekly-permit information.
  • Private maternity patients admitted for birth receive 7 days free parking in P12.

Car park and access notes

  • P1 multi-storey public car park has more than 750 bays and is convenient for public services.
  • P12 is closest to the private hospital.
  • P1 uses vehicle number plate recognition and has 2.2m height limit.
  • P12 and P4 are better for high vehicles.
  • No trailers, caravans or RVs can park onsite.
  • Emergency Department has 6 bays outside ED for 15-minute drop-off/pick-up only.

Accessible parking and entrance hours

Item Verified detail
Accessible bays P1 has 18 paid ACROD bays, P4 has 3 bays with max 5 hours, and P12A has 4 bays with max 1 hour.
Main hospital entrances Monday-Saturday 5:45am-8:00pm; Sundays and public holidays 7:30am-8:00pm.
Mental Health Unit entrance Monday-Saturday 7:00am-6:00pm; Sundays and public holidays 9:00am-6:00pm.
Emergency Department Open to public 24/7 for ED presentations only.
After-hours access If access is needed outside entrance hours, present to public/private main entrances, MHU or K Block entrance and use the intercom.

Public transport

Transport option Official detail Practical step
Train Transperth trains stop at Joondalup Train Station on the Joondalup/Mandurah line. The station is adjacent to Lakeside Shopping Centre. Use Transperth JourneyPlanner before travel.
Joondalup CAT Free CAT bus runs past the hospital on Shenton Avenue from Joondalup Train Station on weekdays. Press the bell before your stop; the bus does not stop unless requested.
Red CAT Starts/finishes at Joondalup Station; anti-clockwise via Lakeside Drive; weekdays 7:23am-5:53pm, about every 15 minutes. No Saturday, Sunday or public holiday service.
Blue CAT Starts/finishes at Joondalup Station; clockwise via Lakeside Drive; weekdays 6:41am-6:00pm, about every 15 minutes. No Saturday, Sunday or public holiday service.
Taxi Free-call taxi phone is available at hospital entrance. If in use, reception can arrange a taxi. Ask reception if patient discharge or mobility support is needed.

Visiting hours, critical care, maternity and visitor rules

Area / rule Verified visiting detail Practical note
Standard visiting 10am to 8pm daily. Critical care, maternity and day procedure areas may have ward-specific restrictions; speak directly to nursing/midwifery staff.
Visitor numbers Maximum two visitors per patient, including next of kin. Call ahead if the patient is in a restricted area.
ICU and HDU 10am-1pm and 4pm-8pm. Check patient-specific rules before visiting.
CCU 10am-1pm and 3pm-8pm. Confirm with ward staff before arriving.
Maternity partners Partners are welcome at any time. Other maternity visitors should confirm ward-specific rules.
Telethon Children’s Ward Parents are welcome to stay 24 hours a day. Each room has a day bed for parents and a desk. Children visiting other wards must be supervised by an adult.
Unwell visitors Visitors may be required to wear masks in some areas and should not attend if feeling unwell. Protect patients by delaying your visit if sick.
Behaviour Violence and aggression are not tolerated. Respect staff instructions and quiet recovery environment.
Patient deterioration support: JHC advises patients, carers and relatives to call the nurse immediately if condition deteriorates. For urgent assistance during a hospital stay, press the yellow “Staff Assist” button at the bedside.

Hospital stay, amenities, smoking rule and safety reminders

Patient-stay item Verified detail Action for patient/carer
ATM An ATM that accepts all cards is located in the foyer of the main public hospital. Use card payment where possible; avoid bringing large cash amounts.
Smoke-free campus JHC is a smoke-free environment. Smoking is not permitted in hospital buildings or grounds. Ask ward staff or doctor for quit-smoking assistance if needed.
Medication safety For overnight stay, bring regular medicines in original containers; nursing staff give medicines as ordered by the doctor. Do not keep or self-administer medicine unless staff explicitly allow it.
Visitor comfort JHC asks visitors to keep visits brief if patients tire quickly and keep noise levels low. Coordinate one or two visitors rather than a large group.
Patient information JHC patient information video says public and private patients are treated at the campus and patients should ask questions about their care. Write questions down before ward rounds or appointments.
Children in hospital Parents can stay on Telethon Children’s Ward 24 hours; rooms have day bed and desk. Bring parent essentials and confirm ward rules before arrival.

Payment, medical records, privacy and feedback

Estimate clarity: Exact hospital fees depend on whether you are a public patient, private patient, overseas visitor, self-funded patient, WorkCover/DVA patient, maternity patient, ED patient or procedure patient. The official pages verified for this guide did not publish one full fee table for every treatment, so do not treat any general article as your final cost estimate.

Cost questions to ask

  • “Am I being treated as a public or private patient?”
  • “Is my specialist charging separately?”
  • “Will anaesthetist, assistant surgeon, pathology, imaging, pharmacy or prosthesis fees apply?”
  • “Does my health fund cover this admission or procedure?”
  • “Do I have an excess, co-payment or waiting period?”
  • “Can I get an estimate before admission?”
  • “If I am an overseas visitor, what must I pay before discharge?”

Medical record request

  • There may be an administrative charge for processing and providing access.
  • JHC recommends requesting only relevant discharge summaries/dates/events if you do not need the whole record.
  • You will receive an estimate of the administrative charge, payable before access.
  • Print form can be faxed to Privacy Officer on (08) 9400 9064.
  • Mail requests to Privacy Officer, PO Box 242, Joondalup WA 6919.
  • Applications must include two certified forms of ID, one photographic.
  • Privacy Officer phone: (08) 9400 9612.

Feedback and complaints pathway

Bedside feedback JHC encourages patients to complete the feedback form located at the bedside.
Online feedback Use the official feedback form linked from the JHC feedback page.
Independent surveys Patient satisfaction surveys are conducted independently by Press Ganey Associates; participation is voluntary.
Care concern Speak with staff during your stay first. If worried about condition deterioration, press the yellow Staff Assist button for urgent assistance.
Consumer Liaison JHC contact page points patients with concerns about care to its Consumer Liaison Service.

Call script: questions that save time before visiting Joondalup Hospital

Appointments and admission

  • “Is my appointment public, private, outpatient, phone, video or admission-related?”
  • “Which entrance and car park should I use?”
  • “Do I need a current GP referral or specialist referral?”
  • “Has my online admission form been received?”
  • “What time should I arrive and what fasting instructions apply?”
  • “Which medicines should I take, stop or bring?”
  • “Do I need to bring CPAP, scans, reports or special equipment?”

Cost, maternity, parking and support

  • “What is my estimated out-of-pocket cost?”
  • “Is a separate specialist, anaesthetist, imaging, pathology or pharmacy bill likely?”
  • “For maternity, is this public catchment-based care or private obstetric booking?”
  • “Does P12 free parking apply to my private maternity admission?”
  • “Do I need weekly parking permit or ACROD discount?”
  • “Can an interpreter, mental health support or patient liaison support be arranged?”
  • “Who is the approved family contact for patient information?”

Joondalup Hospital FAQs

What is the official name of Joondalup Hospital?

The official name is Joondalup Health Campus. It includes public hospital services and Ramsay Private at Joondalup Health Campus.

What is the address of Joondalup Health Campus?

The official public campus address is Cnr Grand Blvd & Shenton Ave, Joondalup WA 6027. Ramsay Private at Joondalup Health Campus is listed at 225 Lakeside Drive, Joondalup WA 6027.

What is the main phone number for Joondalup Health Campus?

The main Joondalup Health Campus general enquiries phone number is (08) 9400 9400. The listed fax number is (08) 9400 9054.

Does Joondalup Hospital have an Emergency Department?

Yes. Joondalup Health Campus has an Emergency Department that is open to the public 24/7 for ED presentations. For life-threatening emergencies, call 000.

How do I make or change an appointment at Joondalup Health Campus?

JHC’s official contact page says appointment queries should be directed to your specialist, and referrals should be discussed with your GP. Use the number on your appointment letter first, or call the switchboard on (08) 9400 9400 if you do not know the correct contact.

How much is parking at Joondalup Health Campus?

JHC lists parking fees as $3.20 per hour or part thereof, capped at $18.00 per day. Discounts apply for ACROD permit holders, and a $50 weekly permit is available for long-stay visitors.

What are Joondalup Health Campus visiting hours?

Standard visiting times are 10am to 8pm daily, with a maximum of two visitors per patient including next of kin. ICU/HDU visiting is 10am-1pm and 4pm-8pm, and CCU visiting is 10am-1pm and 3pm-8pm. Maternity and day procedure areas may have specific restrictions.

What maternity services are available at Joondalup Health Campus?

JHC maternity care includes public maternity services for listed catchment postcodes and private maternity through Ramsay Private. HealthyWA lists 24-hour on-site laboratory service, adult intensive care facilities and 24-hour anaesthetic, medical and surgical cover in case of emergency.

What should I bring for admission or surgery at Joondalup Health Campus?

Bring your admission or appointment paperwork, Medicare card, private health fund details if applicable, medicines in original containers, repeat scripts or special authority prescriptions, allergy information, ID and any reports or equipment requested by your doctor, such as CPAP if relevant.

How do I request medical records from Joondalup Health Campus?

Contact the Privacy Officer on (08) 9400 9612. JHC says print forms can be faxed to (08) 9400 9064 or mailed to Privacy Officer, PO Box 242, Joondalup WA 6919, with two certified forms of ID including one photographic ID.

Source and update note

This guide is based on official Joondalup Health Campus, Ramsay Private at Joondalup Health Campus, North Metropolitan Health Service and HealthyWA information for address, contact numbers, Emergency Department access, public/private services, maternity, parking fees, public transport, visiting hours, admission guidance, medical records and feedback pathways.

Hospital access, entrance hours, car park rules, fees, visitor limits, maternity bookings, specialist availability, referral rules and admission instructions can change. Use the official links above to complete actions, confirm your appointment, submit online admission, check ED status, book maternity, request records or provide feedback.

This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.

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