Sandringham Hospital: Address, Appointment & Contact Info

Quick Contact Details

How To Get An Appointment At Sandringham Hospital

For specialist outpatient clinics, you generally need a referral from your GP, another specialist doctor, or an Alfred Health doctor. Appointments cannot be made without a referral.

1. See your GP or specialist first. Ask them to write a referral that clearly names the clinic or service needed and explains the presenting problem.
2. Use eReferral where possible. Alfred Health accepts secure Consultmed eReferrals for Specialist Outpatient Clinic Services at Sandringham Hospital, The Alfred and Caulfield Hospital.
3. If not using eReferral, send the referral by email or fax. Referrals can be emailed to op.referrals@alfred.org.au or faxed to (03) 9076 6938.
4. Wait for review and triage. The referral is reviewed by clinical staff and appointments are scheduled according to clinical need. If a mobile number is listed, SMS updates may be sent.
5. Bring the right items. Take your appointment letter, Medicare or DVA card, concession cards, current medicines list, and any relevant test or scan results.

Emergency Department And Urgent Care

Sandringham Emergency is open 24 hours a day, 7 days a week. It cares for adults and children who are suddenly unwell or injured, and it can assess and stabilise paediatric and adult emergencies. Some patients may be admitted to Sandringham Hospital or transferred to another hospital if specialist care is needed.

What to bring to Emergency

• Medicare card, concession card and private health insurance card if relevant.
• Any GP letters or medical correspondence.
• A current medicines list or the medicine boxes.
• Relevant x-rays, scans, ultrasound reports or test results.
• Glasses, hearing aid, walking frame or other mobility aids.

When the Urgent Care Clinic may be better

The Sandringham Medicare Urgent Care Clinic is located at Sandringham Hospital and treats urgent but non-life-threatening injuries and illnesses. It is bulk billed, walk-in only, and open 8.00am to 10.00pm every day. It is a useful option for issues such as minor cuts, sprains, suspected fractures, fever, infections, respiratory symptoms, rashes, bites, burns, vomiting, diarrhoea, urinary symptoms, and mild to moderate asthma symptoms.

Hospital Services At Sandringham

Sandringham Hospital provides emergency care, paediatrics, general medicine and outpatient clinics. The hospital also delivers elective general and orthopaedic surgery, and its outpatient clinics include fracture clinic, dialysis, paediatric and cardiac clinics.

Maternity At Sandringham Hospital

Sandringham Hospital provides maternity care for healthy women with uncomplicated pregnancies. This includes singleton pregnancies, gestational diabetes managed by diet or low-dose insulin, planned repeat caesarean section, and body mass index up to 35.

• Maternity Clinic appointments: (03) 9076 1031 or (03) 9076 1032.
• Pregnancy Assessment Unit: Monday and Wednesday 7.00am to 3.30pm; Tuesday, Thursday and Friday 9.00am to 3.30pm.
• After Pregnancy Assessment Unit hours: call Birth Suite on (03) 9076 1245.
• Postnatal Ward: (03) 9076 1232.
• Location: Main Hospital Building A, Level 1, 193 Bluff Road, Sandringham.

Women planning to birth at Sandringham may have pregnancy care through the Maternity Clinic in the Women’s Health Clinic, with a Bayside Health specialist obstetrician, or through the Shared Care Program with a GP or private midwife when appropriate.

Getting There, Drop-Off And Parking

Sandringham Hospital is on Bluff Road. The two main patient pick-up and drop-off points are the Main Reception entrance on Bluff Road and the Emergency Department entrance on Bluff Road. Both entrances offer 10-minute patient drop-off and pick-up zones.

Public transport

• Train: the nearest station is Sandringham Station. From there, catch Route 600 bus to the hospital.
• Bus: routes 600 and 825 stop near the hospital.
• Taxis: free taxi phones are available at main reception, near the Emergency Department and in the Consulting Clinic.

Parking

The main car park is accessed via the main entrance on Bluff Road. There is a designated visitors’ car park at the front of the site, limited street parking outside the hospital, and reserved dialysis parking next to the Emergency Department. Read street signs carefully, as infringement notices may be issued.

Visiting Hours And Facilities

General ward visiting hours are 10.00am to 1.00pm and 3.00pm to 7.00pm. Multiple visitors may be welcome in general wards, but only two visitors are allowed at the bedside at one time. Always check with the ward before visiting, because conditions of entry can change.

• Emergency Department: one support person may accompany a patient; up to two people may accompany a patient under 18 or a patient needing more than one carer.
• Birth Suite: partner or primary support person plus one additional person at bedside, with no time limitation while in Birth Suite.
• Maternity Ward: partner or primary support person may visit 8.00am to 7.00pm. Quiet time is 2.00pm to 4.00pm. Additional visitors are allowed 4.00pm to 7.00pm, with two visitors at bedside at one time.
• Special Care Nursery: two parents or guardians may visit 8.00am to 8.00pm, with additional visitors permitted during that period subject to bedside limits.
• Smoke and vape free: smoking and vaping are prohibited in indoor and outdoor areas across Alfred Health sites.

Facilities and accessibility

• Clinical and patient areas are accessible for people with disabilities.
• The main entrance, Emergency Department and Outpatients are wheelchair accessible.
• Wheelchairs are available at main entrances and on wards; ask staff for help.
• Accessible toilets are available throughout hospital buildings.
• Free WiFi is available. Select AH-GUEST in your device WiFi settings and accept the usage guidelines.
• Vending machines provide food and hot drinks.
• Security officers are on site 24 hours a day.

Helpful Official Links

Feedback, Patient Portal And Medical Records

If you have a concern during care, speak first with the healthcare team and ask for a senior nurse or doctor if needed. For formal feedback, contact Patient Feedback and Liaison on (03) 9076 8001, Monday to Friday 9.00am to 4.00pm, or email feedback@alfred.org.au.

The Alfred Health Patient Portal can show parts of your medical record, including upcoming appointments, pathology results from Alfred Health pathology, letters and discharge summaries. For full medical record access, use the Freedom of Information process by emailing LSS@alfred.org.au or calling (03) 9076 5149.

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