Victorian Heart Hospital address, appointment and contact guide
Victorian Heart Hospital is a specialist cardiac hospital at 631 Blackburn Road, Clayton VIC 3168. This guide gives patients, carers and visitors the practical details they usually need: phone numbers, cardiac emergency rules, appointment steps, HealthLink referrals, parking, visiting hours, telehealth, patient portal and private-care contact points.
Fast answer: address, phone and key contact points
| Official hospital name | Victorian Heart Hospital |
|---|---|
| Main address | 631 Blackburn Road, Clayton VIC 3168 |
| Main phone | 03 7511 1111 |
| Existing appointment enquiries | 03 7511 1222, open 9:00am to 5:00pm Monday to Friday |
| Clinic/outpatient appointment hours | Monday to Friday, 8:30am to 5:00pm; closed weekends and public holidays |
| Cardiac emergency | Open 24/7 for urgent heart care needs |
| Visiting hours | Monday to Friday 6:30am to 8:00pm; Saturday and Sunday 8:00am to 8:00pm |
| Interpreter services | 03 9594 2375 or 03 9554 8860 |
| Private cardiac services | Monash Heart Private, Level 6, 631 Blackburn Road; phone 03 7511 1500; email enquiries.jmph@monashhealth.org |
| Parking operator contact | ACE Parking: 03 9886 0549 |
For a new public outpatient appointment, start with your GP or treating doctor. The official appointment page says you need a GP referral and that the GP should use the HealthLink referral system.
Cardiac emergency: when to go, and when not to
Go for urgent heart symptoms
The hospital’s cardiac emergency page says patients with a cardiac emergency, including chest pain or symptoms of a heart attack, should seek immediate care at the Victorian Heart Hospital.
Non-cardiac emergencies
For non-cardiac emergencies, the hospital says patients should go to the closest general emergency department. If you are already at Victorian Heart Hospital, the nearest listed general ED is Monash Medical Centre, about 3 km away.
Ambulance and walk-ins
Monash Health says the Cardiac Emergency accepts patients via Ambulance Victoria and walk-ins for cardiac presentations such as chest pain, palpitations, concerning ECG, worsening heart failure and device-related issues.
How to book or manage an appointment
Start with your GP
For public specialist care, ask your GP for a referral. The official appointment page says a GP referral is required before you can secure an appointment.
Use HealthLink
Your GP should send the referral through the HealthLink referral pathway so the specialist teams receive the necessary information.
Call only if already booked
If you already have a booking and need assistance, call 03 7511 1222 between 9:00am and 5:00pm, Monday to Friday.
Check in on arrival
For outpatient cardiac clinics, use the check-in kiosks on the Ground Floor or Level 1. You can swipe your Medicare card, scan your appointment letter or enter your details manually.
Appointment and patient pathways by need
| Your situation | Official action route | What to prepare |
|---|---|---|
| New public cardiology or cardiac surgery clinic appointment | Ask your GP to submit a secure eReferral through HealthLink using the Victorian Heart Hospital referrals page. | Reason for referral, symptoms, medication list, test results, Medicare details and current contact details. |
| Existing appointment question | Call the booking enquiries line on 03 7511 1222 from 9:00am to 5:00pm, Monday to Friday. | Appointment letter, patient details, Medicare card and the clinic or specialist name if known. |
| Outpatient clinic arrival | Use the Ground Floor or Level 1 check-in kiosks. After check-in, go to the appointment location using the central elevators opposite the café or wayfinding signs. | Medicare card, appointment letter, medication list, relevant results and glasses/hearing aids if needed. |
| Procedural or surgical admission | The official page says procedural and surgical admissions are on Level 4. Use the central elevators opposite the café, go to Level 4 and follow signs to the Immediate Recovery Centre admissions desk. | Admission paperwork, Medicare/private insurance details if relevant, medication list, test results and care-team instructions. |
| Telehealth appointment | Use the official telehealth page. The booking team sends an email with the appointment time and video-consultation link to you or your GP/local provider. | Stable internet, device camera/microphone, quiet space, medication list and local test details if requested. |
| Patient portal access | Use the appointments and patient portal page. Existing users can log in; caregivers should speak with the patient’s healthcare provider during the next visit to request an invitation. | Your portal login or invitation, patient details and authorised-representative information if you manage care for someone else. |
| Private cardiac appointment | Use Monash Heart Private for private cardiac services, bookings and contact details. | Referral, private health insurance details, preferred specialist/service and previous cardiac reports if available. |
Map, location and public transport
The Victorian Heart Hospital is located at 631 Blackburn Road, Clayton VIC 3168, on the Monash University side of Blackburn Road near the university sporting fields.
For public transport, the hospital lists bus stops in front of the hospital on Blackburn Road. Route 703 runs Middle Brighton to Blackburn via Bentleigh, Clayton and Monash University. Route 737 runs Croydon to Monash University via Boronia, Knox City and Glen Waverley.
Nearby train options listed by the hospital include Clayton Station, Westall Station and Syndal Station. Clayton and Syndal have bus or taxi options to reach the hospital; Westall has no direct bus route listed by the hospital.
Parking, drop-off and access details
The hospital says an underground car park is available for patients and visitors 24 hours a day. After entering the hospital driveway, turn left into the car park before the main entrance. Elevators provide direct access to the ground-floor foyer.
| Parking item | Official detail |
|---|---|
| First 30 minutes | Free |
| 15 to 60 minutes | $11.00 |
| 1 to 2 hours | $22.00 |
| 2 to 3 hours | $24.00 |
| 3 to 4 hours | $27.00 |
| 4 to 5 hours | $29.00 |
| 5 to 8 hours | $30.00 |
| 8+ hours / daily maximum | $40.00 |
| Lost ticket | $40.00 |
| Visitor concession per day | $11.00 for pension and concession card holders; validation is required at main reception |
Vehicles higher than 2.1 metres cannot access the hospital car park. A patient drop-off and pick-up area is available in front of the hospital. Disabled parking bays are located in each car park. Daily and weekly parking tickets are not available at the Victorian Heart Hospital.
Visiting hours and visitor behaviour
The official visitor guidance lists visiting hours as 6:30am to 8:00pm Monday to Friday and 8:00am to 8:00pm Saturday and Sunday.
Visitors may be asked to leave temporarily during treatments or procedures. Keep noise low, use devices at low volume, and avoid visiting if you have had fever, chills, gastro or respiratory symptoms in the previous 48 hours.
Interpreter and language help
For interpreter or language assistance, the hospital contact page lists 03 9594 2375 or 03 9554 8860. Monash Health says interpreter services are available across locations 24 hours a day, 7 days a week, including on-site, video and telephone interpreters.
If an interpreter has been booked and you cannot attend, tell the hospital as early as possible.
Services users commonly search for
Cardiac Emergency
Open 24/7 for urgent heart care needs, including cardiac presentations such as chest pain, palpitations, concerning ECG, worsening heart failure and device-related issues.
Cardiac clinics
Public specialist clinic appointments require a GP referral through HealthLink. Clinic/outpatient appointment hours are Monday to Friday, 8:30am to 5:00pm.
Diagnostics and procedures
The hospital describes services including cardiac diagnostics, interventional cardiology, cardiac consultations, surgery, rehabilitation and multidisciplinary clinics.
Telehealth
Telehealth appointments are available with specialists, including cardiologists, cardiothoracic surgeons and nurse consultants. The hospital recommends the first specialist appointment be in person.
Patient portal
Patients can securely access medical information, manage clinic appointments and stay informed through the Monash Health Patient Portal.
Monash Heart Private
Private cardiac services operate as Monash Heart Private on Level 6, 631 Blackburn Road, with contact number 03 7511 1500.
Call script: what to ask before travelling
For appointment help
- Has my GP referral been received through HealthLink?
- Is my appointment public, private, telehealth or in person?
- Which level and clinic should I attend?
- Do I need to bring test results, scans or medication lists?
For cardiac emergency
- Is this a life-threatening emergency requiring 000?
- Are symptoms cardiac, such as chest pain or palpitations?
- Would a general emergency department be more appropriate?
- Should an ambulance be called instead of driving?
For visitors
- Is the patient currently able to receive visitors?
- Which ward, level or recovery area are they in?
- Are masks or infection-control precautions required?
- Where should I park or drop someone off?
Related Australian hospital guides
If you are comparing appointment routes, emergency access and visitor planning, these related guides may help: Mitcham Private Hospital, Joondalup Hospital, Mackay Base Hospital and Blacktown Hospital. Always use the exact hospital and clinic name printed on your referral or appointment letter.
Official action links
| User task | Official link | Use it for |
|---|---|---|
| Main hospital website | Victorian Heart Hospital | Hospital overview, care pages, emergency, appointments, visitor information and patient portal links. |
| Contact details | Official contact page | Main phone, address, booking enquiry phone, interpreter numbers and feedback links. |
| Book or manage appointment | Appointments and patient portal | GP referral requirement, appointment help, check-in, inpatient admission route and portal access. |
| Referral from GP or specialist | Referrals | HealthLink referral route, referral guidelines and referral enquiry phone. |
| Cardiac emergency | Emergency cardiac care | When to attend, non-cardiac emergency guidance and 24/7 cardiac emergency information. |
| Getting there | Getting to the hospital | Map, car parking, fees, public transport, drop-off and accessibility details. |
| Visitor rules | Visitor guidance | Visiting hours, privacy, infection-prevention, behaviour and smoke-free rules. |
| Telehealth | Telehealth | Video-consult appointment expectations, email link process, follow-up care and tests. |
| Private cardiac care | Monash Heart Private | Private cardiac services, Level 6 contact details, phone, fax and email. |
Victorian Heart Hospital FAQs
What is the address of Victorian Heart Hospital?
The address is 631 Blackburn Road, Clayton VIC 3168.
What is the main phone number?
The main phone number is 03 7511 1111.
How do I book an appointment at Victorian Heart Hospital?
For a public specialist appointment, you need a GP referral. The official appointment page says your GP should use the HealthLink referral system to send the required information to the specialist teams.
Who do I call if I already have a booking?
If you already have a booking and need assistance, call 03 7511 1222 between 9:00am and 5:00pm, Monday to Friday.
Is the cardiac emergency open 24/7?
Yes. The hospital lists cardiac emergency as open 24/7 for urgent heart care needs.
Should I go to Victorian Heart Hospital for a non-cardiac emergency?
No. The hospital says patients with non-cardiac emergencies should go to the closest general emergency department. If you are at Victorian Heart Hospital, Monash Medical Centre emergency department is listed as the nearest general ED.
What are the visiting hours?
Visiting hours are Monday to Friday from 6:30am to 8:00pm, and Saturday and Sunday from 8:00am to 8:00pm.
Is parking available?
Yes. An underground car park is available for patients and visitors 24 hours a day. Fees apply, and concession validation is required at main reception for the listed concession rate.
Does Victorian Heart Hospital offer telehealth?
Yes. Telehealth appointments are available with specialists including cardiologists, cardiothoracic surgeons and nurse consultants. The hospital recommends the first appointment with a cardiac specialist take place in person.
How do I contact Monash Heart Private?
Monash Heart Private is on Level 6 at 631 Blackburn Road, Clayton. The listed phone number is 03 7511 1500 and the email is enquiries.jmph@monashhealth.org.
Source note: This guide uses the official Victorian Heart Hospital website, official contact, appointments, referrals, cardiac emergency, getting-there, visitor guidance, telehealth and Monash Heart Private pages, plus Monash Health location/interpreter information. Hospital details, parking fees, visiting rules, referral systems and clinic processes can change; confirm personal details through the official links before travelling, paying or changing care arrangements.