RBWH address, phone number and main patient contacts

Royal Brisbane Hospital map and Herston directions

The main hospital is located at Corner Butterfield Street and Bowen Bridge Road, Herston QLD 4029. Patient and visitor entry is generally through the main hospital entrance on Butterfield Street, but your appointment letter may direct you to a specific building, level or clinic reception.

Map tip: RBWH is a large hospital campus. If you are attending a clinic, surgery, maternity appointment or cancer care, check the building and level before leaving home.

Outpatient appointment booking, confirmation and cancellation

For a new outpatient appointment, your doctor usually needs to send a referral to the hospital. After the referral is processed, RBWH may send a letter or SMS offering an appointment or advising that you are on a wait list. Your letter or SMS should tell you which clinic to attend and how to prepare.

Information usually needed for an outpatient scheduling enquiry

• Patient name as it appears on the Medicare card.
• Hospital reference number if known.
• Date of birth.
• Phone number and email.
• Residential address.
• Clinic name or specialty.
• Appointment date.
• Appointment type: in person, phone or telehealth.
• Your preferred availability if asking for a change.

RBWH Emergency Department and urgent care information

RBWH Emergency is located on the ground floor of the Dr James Mayne Building. The hospital switchboard phone number is (07) 3646 8111.

Specialist clinics, departments and useful RBWH phone numbers

RBWH has many outpatient and specialist services. The exact clinic, level and building can change by appointment type, so always follow your appointment letter first. The table below includes high-use services and official contact details available from RBWH outpatient listings.

Women’s, newborn and maternity appointment contacts

RBWH provides women’s and newborn services, including maternity outpatient appointments, Birth Suite, Birth Centre and obstetric review contacts. These contacts are especially useful because maternity patients may need a different number from the general outpatient Confirmation Centre.

Helpful RBWH video for maternity appointment visitors

This YouTube video is useful for people attending an early maternity appointment at Royal Brisbane and Women’s Hospital. For general appointments, always follow the clinic instructions in your appointment letter.

Medicare, public patient care, private insurance and hospital accounts

When admitted to RBWH, eligible patients may be treated as a public patient or elect to be treated as a private patient. The right billing pathway depends on Medicare eligibility, private health insurance, admission type and whether costs such as discharge medications apply.

RBWH parking, car parks, concessions and transport

RBWH has multiple car parks on and around the Herston campus. Charges apply, there is no complimentary visitor parking on the hospital grounds, and street parking around Herston is regulated. For current parking rates, check the relevant parking operator before you travel.

On-campus and nearby car parks

Concessional parking eligibility

Patients or their primary carer may be eligible for discounted parking where commercial parking fees apply.

• Extended stay: inpatient treatment for 14 consecutive days or longer.
• Frequent outpatient: at least 2 appointments per week for 2 consecutive weeks, with qualification from the third week of attendance.
• Financial hardship / special consideration: patients who do not fit the standard categories may be able to apply for special needs.
• Where to ask: RBWH says the Concessional Car Parking Application Form is available from the Trust Office during business hours or from Admissions and Enquiries after hours.
• Trust Office: Ground floor, Ned Hanlon Building, next to Admissions and Enquiries. RBWH lists operating hours as Monday-Friday, 8:00am-4:30pm.

Accessible parking and drop-off

• Designated disability parking bays are available in the multi-storey car parks noted by RBWH.
• A dedicated drop-off zone is available at the front of the hospital for disabled access.
• Volunteers may be able to assist if you need to borrow a wheelchair.
• Lifts are available throughout the hospital.
• Disabled toilets are located on every floor; ask staff for directions.

Pick-up, drop-off, bus, train, taxi and cycling

Visitor access, ward contact and patient safety rules

RBWH encourages family and friends to visit patients, but visiting times can vary by ward, patient condition and clinical activity. Ask ward staff about the best time to visit.

Visitor rules that matter

• Do not visit if you have a potentially infectious illness such as coughs, colds or gastro symptoms.
• Children accompanied by an adult are welcome, unless ward staff advise otherwise.
• Clinical teams may interrupt visits to provide care.
• The Nurse Unit Manager may restrict visitors during procedures, emergencies or patient-care needs.
• Respect other patients who are recovering nearby.
• Smoking is not allowed on or within 5 metres of the hospital.
• Taking photos or filming is not permitted without approval from management.
• Security officers are available 24/7 where staff, patients or visitors feel unsafe.

Food and flowers for patients

• Ask staff before giving food to a patient, especially if the patient has dietary restrictions, swallowing issues, surgery restrictions or infection-control needs.
• RBWH says it does not take responsibility for food brought in by visitors.
• Flowers and potted plants may not be allowed in some areas, including Intensive Care, Burns, Haematology, Infectious Diseases Wattlebrae and Neurosurgery 8AS unless ward staff approve.

What to bring to RBWH for appointments, day procedures and hospital stays

Bring the items listed in your appointment letter first. The checklist below follows RBWH patient guidance and is useful for outpatient appointments, day procedures and longer stays.

Food, shops, phones and on-campus services

RBWH says more than 8,000 people come to the hospital each day. Cafes, food and drink outlets on campus are available for visitors and staff, and patients staying in hospital receive meals at regular times.

• Use hospital cafes and food outlets if you expect a long outpatient wait.
• Bring snacks and a drink if your appointment letter allows it.
• Ask the clinic or ward before bringing outside food for a patient.
• Public phones, toilets, parking and other patient/visitor services are available on campus.
• For cancer care, the Cancer Care general enquiries area is Level 4, Joyce Tweddell Building, phone (07) 3646 7751 or (07) 3646 7752.

Health records, lost property, feedback and support contacts

Questions to ask before visiting RBWH

Use this call script to avoid arriving at the wrong building, missing paperwork or misunderstanding costs.

• “I have an appointment with this clinic. Which building, level and reception desk should I attend?”
• “Is my appointment in person, phone or telehealth?”
• “Do you have my referral, or should I contact my GP/specialist?”
• “What documents, scans, medicines or cards should I bring?”
• “Could there be any medication, private patient, insurance or out-of-pocket cost?”
• “Which car park is closest to my clinic?”
• “Am I eligible for a parking concession?”
• “Can my carer or family member attend with me?”
• “Who should I call if I need to change my appointment?”
• “Who should I contact for clinical questions or test results?”

Official RBWH links for address, appointments, parking and patient information