RPA Hospital contact, parking, appointments and visit planner
Royal Prince Alfred Hospital, commonly called RPA Hospital, is a major public hospital in Camperdown, Sydney. This guide is designed for fast decisions: where to go, who to call, how to prepare, where to park, what to bring, how to use Florence, and which official contact fits your situation.
For a life-threatening emergency in Australia, call 000. Do not wait for a clinic call-back or rely on an online guide if symptoms are serious.
Royal Prince Alfred Hospital phone number, address and first action
Main switchboard
Use for ward transfer, clinic transfer, general hospital questions, visitor questions, department contact and patient-support direction.
Emergency Department
Healthdirect lists this for the RPA Emergency Department. For life-threatening symptoms, call 000 first.
Main address
50 Missenden Road, Camperdown NSW 2050
SLHD also lists RPA as Missenden Road, Camperdown NSW 2050.
| Hospital name | Royal Prince Alfred Hospital |
|---|---|
| Common search names | RPA Hospital, RPAH, RPA Camperdown, Royal Prince Alfred Camperdown |
| Address for maps | 50 Missenden Road, Camperdown NSW 2050, Australia |
| Official SLHD address wording | Missenden Road, Camperdown NSW 2050 |
| Main phone | 02 9515 6111 |
| Fax | 02 9515 9610 |
| SLHD-RPASupportUnit@health.nsw.gov.au | |
| Emergency advice if unsure | Healthdirect: 1800 022 222, free 24/7 nurse advice |
| Feedback / complaint / compliment | Patient and Family Experience Officers: 02 9515 5590 |
| Best first step | Use your appointment letter first. If the letter is unclear, call the switchboard and ask for the exact clinic, ward, building, level and entrance. |
RPA Hospital map, entrances and local arrival tips
RPA is in the busy Camperdown health precinct near Missenden Road, Carillon Avenue, Newtown and the University of Sydney. Use the map for route planning, then use your appointment letter for the exact entrance, building, level and desk.
Use the right entrance
- Main hospital: use the Missenden Road main entrance unless your letter says otherwise.
- Pre-Admission Clinic: Suite 210, Level 2, RPAH Medical Centre, 100 Carillon Avenue, Newtown.
- Procedure check-in: Perioperative Unit, Level 3, Main Building.
- Mobility drop-off for procedures: Gloucester House Drive, if your instructions mention mobility requirements.
- Women and Babies: Main Building entrance off Missenden Road unless the team gives different instructions.
Local insider tips
- Do not just search “RPA Hospital” and walk in; RPA has multiple buildings and clinics.
- Ask for “building + entrance + level + reception desk” before leaving home.
- Add 15-30 minutes for parking, walking, lifts, check-in and wayfinding.
- For taxi/rideshare, ask whether Missenden Road, Hospital Road, Johns Hopkins Drive or Gloucester House Drive is closest.
- Construction and redevelopment work can affect the feel of the site, so follow current hospital signage.
Decision hub: what should you do next?
| Your situation | Do this first | Do not miss this |
|---|---|---|
| Life-threatening symptoms | Call 000. | Do not call the switchboard first for severe chest pain, stroke symptoms, major bleeding, severe breathing difficulty, unconsciousness or serious injury. |
| Unwell but unsure where to go | Call Healthdirect on 1800 022 222. | A nurse can provide advice, connect you to GP/pharmacy/urgent care/virtual care, or arrange ambulance escalation if needed. |
| General hospital question | Call RPA switchboard: 02 9515 6111. | Ask for the specific ward, clinic, department or patient support service. |
| Booked outpatient clinic | Use appointment letter or Florence if your clinic uses Florence. | Confirm building, level, entrance, referral status, visit type and possible fees. |
| Surgery or procedure question | Call Waitlist Bookings: 02 9515 7344, option 1. | Call the Perioperative Unit one working day before surgery when instructed. |
| Cannot attend Pre-Admission Clinic | Call Pre-Admissions: 02 9515 7344, option 2. | Do not simply miss it; call to arrange another date or discuss options. |
| Condition worsening while in hospital | Talk to staff, ask for a clinical review, then use Raise It if still worried. | Raise It phone: 1800 777 333. |
| Need interpreter | Ask RPA staff to arrange an interpreter. | Interpreting support is available in most community languages and Auslan. |
| Long-distance patient | Ask about IPTAAS. | IPTAAS: 02 9716 7284; RPA Social Work: 02 9515 9902. |
RPA Emergency Department: phone, hours and urgent-care guide
Call 000 immediately for chest pain, stroke symptoms, severe breathing difficulty, serious injury, major bleeding, severe allergic reaction, poisoning, collapse, unconsciousness or any life-threatening emergency.
| Emergency Department name | Royal Prince Alfred Hospital Emergency Department |
|---|---|
| Opening | 24 hours |
| ED phone listed by Healthdirect | 02 9515 8141 |
| ED fax listed by Healthdirect | 02 9515 5099 |
| Address | 50 Missenden Road, Camperdown NSW 2050 |
| Appointment needed? | No appointment is needed for the Emergency Department. Emergency patients are triaged by urgency. |
| Healthdirect notes | Healthdirect lists paid parking, mixed billing, and bulk billing available with conditions for the ED listing. |
| Services noted in ED listing | General Medicine, General Surgery, Gynaecology, Kidney Medicine, Maternity, Neurology and Orthopaedics. |
Emergency vs clinic: Emergency is not a routine appointment pathway. If symptoms are not life-threatening, Healthdirect may direct you to GP, pharmacist, urgent care, virtual care or ambulance depending on the situation.
RPA appointments: micro-step guide for clinics and referrals
Start with your letter/SMS. RPA has many clinics and departments, so the correct contact is usually on your appointment notice.
Check if Florence applies. Participating clinics may let you view, confirm or request to reschedule appointments through Florence.
Confirm referral status. Ask whether your GP/specialist referral is current and suitable for Medicare billing.
Confirm visit type. Ask if the appointment is in-person, phone, telehealth or digitally supported.
Ask for exact location. Get building, entrance, level, waiting area and reception desk.
Ask what to bring. Confirm medicines, scans, pathology, referral, forms and ID before attending.
Ask about cost risk. This matters if you are private, overseas, not Medicare-eligible, having imaging/procedure, or using insurance/Workers Compensation.
Copy-paste appointment question: “I have an appointment with [clinic/service]. Can you confirm the exact building, entrance, level, reception desk, referral requirement, appointment type and whether any fee may apply?”
Surgery, procedure and pre-admission steps at RPA
| Step | Official RPA detail | Patient action |
|---|---|---|
| Pre-procedure health questionnaire | RPA asks patients to complete the pre-procedure health questionnaire as soon as possible. | Complete it early so the hospital can plan your care before, during and after the procedure. |
| Medicine safety | RPA highlights blood thinners, diabetes tablets and injectable medicines such as insulin, Ozempic or Mounjaro. | Tell the team exactly what you take, dose and timing. Do not stop medicines unless your doctor tells you. |
| Pre-Admission Clinic | Suite 210, Level 2, RPAH Medical Centre, 100 Carillon Avenue, Newtown. | Attend if RPA contacts you. If you cannot attend, call 02 9515 7344, option 2. |
| Surgery/procedure questions | Waitlist Bookings Department: 02 9515 7344, option 1. | Use this for questions about your booked surgery or procedure. |
| Change Pre-Admission Clinic | Pre-Admissions Unit: 02 9515 7344, option 2. | Use this if you cannot attend your Pre-Admission Clinic appointment. |
| Day-before surgery call | Perioperative Unit / TPU: 02 9515 4603, 3pm to 7pm, one working day before surgery. | Call when instructed to get admission time and fasting instructions. RPA warns your operation could be cancelled if you do not do this. |
| Endoscopy call | RPA says an endoscopy nurse will call from a private number one working day before surgery. | Answer private-number calls around that time if you are expecting endoscopy instructions. |
| Procedure check-in | Perioperative Unit, Level 3, Main Building, RPA Hospital. | Access the main building via Missenden Road unless told otherwise. |
| Mobility drop-off | Separate entry and drop-off via Gloucester House Drive for mobility requirements. | Tell the team before arrival if you need mobility access. |
Florence patient portal: appointments, reschedule requests and digital maps
What Florence can do
- Send appointment notifications by SMS or email.
- Send some appointment notifications in languages other than English.
- Show upcoming appointments.
- Let patients confirm appointments.
- Let patients request appointment reschedules.
- Help patients communicate with clinics about appointments.
- Allow some forms to be completed online before the appointment.
- Provide health information digitally.
- Provide digital maps for clinic directions.
- Let patients update personal details and profile preferences.
How to use Florence
- You must have an appointment booked at a participating clinic.
- For most SLHD appointments, use Florence on mobile or computer.
- If you have access questions, contact your treating clinic directly.
- Do not assume every RPA department uses Florence.
- Keep your phone/email current so notifications reach you.
RPA services listed as Florence-enabled
| Florence-enabled RPA area | Practical use |
|---|---|
| Cancer Genetics Clinic | Appointment notices, forms or digital communication where enabled. |
| Charles Perkins Centre | Appointment communication where enabled. |
| Dermatology Department | Appointment updates and clinic instructions. |
| Diabetes Centre | Useful for ongoing clinic appointment reminders. |
| Endocrinology and Metabolism Centre | Appointment communication and forms where enabled. |
| Fertility Unit | Appointment reminders and digital instructions. |
| Fetal Medicine and Ultrasound | Appointment reminders and map support. |
| Gastroenterology and Liver | Clinic communication and reschedule requests where enabled. |
| Hospital in The Home | Digital communication support for participating care pathways. |
| Immunology and Allergy | Appointment and clinic communication. |
| Infectious Diseases and Microbiology | Clinic appointment communication where enabled. |
| Kidney Centre / Renal Medicine | Appointment notices for ongoing renal care. |
| Maternity / Women and Babies | Pregnancy-related appointment support where enabled. |
| Orthopaedics and Orthopaedics Pre-Admission | Appointment and pre-admission communication. |
| Pain Management | Appointment support and forms where enabled. |
| Palliative and Supportive Care | Appointment communication for participating services. |
| Physiotherapy | Appointment reminders and reschedules. |
| Pre-Admission Unit | Digital support before surgery/procedure pathway. |
| Respiratory and Sleep Medicine | Clinic appointment support. |
| Rheumatology | Ongoing specialist appointment communication. |
| Urology | Appointment communication and clinic instructions. |
| Women and Babies | Women’s health and maternity appointment support where enabled. |
RPA parking: car park entry, fees, concessions and drop-off
Main parking action
Use the RPA Staff and Visitor Car Park. Entry is via Hospital Road, off Carillon Avenue, Camperdown. The car park is a short walk to the main hospital entrance.
Best parking tip
If your visit is long, repeated, cancer-related, mobility-related or financially difficult, ask about concessional parking before paying or leaving the car park.
Official NSW Health parking fees listed for RPAH
| Parking duration | Listed fee | Practical note |
|---|---|---|
| 0 to 30 minutes | Free | Useful for quick drop-off only. |
| 30 minutes to 1 hour | $8.30 | Usually tight for clinic visits. |
| 1 to 2 hours | $12.30 | Possible for a simple appointment if there is no delay. |
| 2 to 3 hours | $16.60 | Common for specialist appointments, tests or waiting time. |
| 3 to 4 hours | $19.30 | Plan for this if imaging or extra tests may happen. |
| 4 to 5 hours | $22.20 | Likely for longer procedures/clinic blocks. |
| 5 hours plus / maximum daily | $24.70 | Use as a long-visit estimate unless concession applies. |
NSW public hospital concessional parking rates
| Concession option | Maximum rate |
|---|---|
| 0 to 3 hours | Free |
| One exit only | $6.80 |
| 3-day ticket | $13.50 |
| 7-day ticket | $27.10 |
Who should ask about concession parking?
| Eligible group / situation | Action step |
|---|---|
| Patients/carers requiring treatment over time | Ask the ward, clinic or car park office about validation. |
| Patients/carers attending more than twice weekly | Ask for frequent-use concession instructions. |
| Mobility Parking Scheme permit holders | Bring and display the valid permit as required. |
| Pensioner Concession Card holders | Bring your valid card. |
| Gold Veterans Affairs Card holders | Bring your DVA card. |
| Health Care Card holders | Bring your valid card. |
| Ongoing cancer treatment patients | Ask your treatment team before paying. |
| Cardiac rehabilitation education/exercise attendees | Ask the program team about parking support. |
| Daily dressing outpatients | Ask the treatment area how concession parking is handled. |
| Financial hardship | Ask hospital staff what help may be available. |
Accessible parking and special access areas
| Need | Use this area |
|---|---|
| Accessible bays near main entrance | Outside RPA Hospital main entrance off Missenden Road. |
| King George V access | Outside King George V entrance off Missenden Road, opposite the main entrance. |
| Women and Babies access | Outside Women and Babies entrance off Johns Hopkins Drive. |
| Gloucester House / Atrium access | Off Gloucester Drive. |
| Other accessible bays | Off Brodie Street. |
| Radiotherapy patients | Limited on-campus parking on Salisbury Road outside Radiation Oncology. |
| Dialysis patients | Limited dialysis patient parking off Susan Street. |
| General pick-up/drop-off | Timed drop-off zones outside main entrance points. |
Public transport, taxi, shuttle and arrival planning
| Transport option | What to know | Patient tip |
|---|---|---|
| Bus / train | RPA is accessible by bus and train. | Use Transport for NSW for live service changes, accessibility and walking route planning. |
| Free shuttle note | RPA transport information notes a free shuttle bus between Central Station and Chris O’Brien Lifehouse. | Confirm timetable and whether it suits your appointment location. |
| Taxi / rideshare | Use a drop-off closest to your clinic, ward or procedure area. | Ask whether Missenden Road, Hospital Road, Johns Hopkins Drive or Gloucester House Drive is best. |
| Walking / cycling | RPA is accessible by walking and cycling. | Plan safe walking time from public transport, parking or nearby accommodation. |
| Mobility access | Some procedure patients can use Gloucester House Drive drop-off. | Confirm before arriving if you need mobility support. |
Arrival rule: For a first visit, arrive early enough for traffic, parking, walking, lifts, reception and wayfinding. RPA has multiple buildings and redevelopment works may affect routes.
RPA services and specialist areas: patient task guide
RPA is a tertiary and quaternary referral hospital. Sydney Local Health District says RPA handles around 80,000 Emergency Department presentations, another 20,000 ambulance arrivals, more than 4,200 births, almost 20,000 operations and more than 560,000 outpatient services each year.
| Service area | What it covers | Patient action |
|---|---|---|
| Emergency Medicine | 24-hour urgent medical attention. | Call 000 for life-threatening symptoms. |
| Allied Health | Rehabilitation, recovery and chronic condition support. | Ask whether referral or inpatient team request is needed. |
| Anaesthetics | Perioperative care in theatres and procedure areas. | Follow fasting and medication instructions. |
| Cardiology | Heart and cardiovascular diagnosis/treatment. | Confirm referral, tests and clinic location. |
| Cardiothoracic Surgery | Heart, chest and lung procedures. | Confirm pre-admission steps and surgery instructions. |
| Breast Cancer and Breast Surgery | Breast cancer and benign breast disease. | Bring imaging and reports if requested. |
| Clinical Genetics | Genetic assessment, counselling and genomic testing. | Bring referral and family history information. |
| Colorectal Surgery | Colorectal inpatient and outpatient services. | Confirm preparation for clinic/procedure. |
| Dermatology | Urgent/severe skin disease and dermatology clinics. | Bring photos, reports and prior treatment details if requested. |
| Drug and Alcohol | Support for substance-use concerns. | Ask about access pathway and referral. |
| ENT Surgery | Adult and paediatric ear, nose and throat surgery. | Confirm referral and surgery instructions. |
| Endocrinology | Diabetes, obesity, thyroid, pituitary, adrenal, osteoporosis, hormones and menopause. | Ask whether blood tests are needed before clinic. |
| Fertility Unit | Reproductive endocrine and fertility care, including IVF. | Ask about fees, referral and forms. |
| Fetal Medicine and Ultrasound | Diagnostic ultrasound and complex pregnancy care. | Confirm appointment timing and scan preparation. |
| Gastroenterology and Liver | Digestive tract, liver and pancreas care. | Confirm preparation for procedures/tests. |
| Geriatric Medicine | Falls, mobility, delirium, dementia, medicines, continence and frailty. | Bring medication list and carer information. |
| Gynaecology | Endometriosis, pelvic floor prolapse, urinary incontinence, mesh complications, contraception and EPAS. | Use Women and Babies/clinic instructions. |
| Haematology | Malignant and non-malignant blood disorders. | Bring referral and blood results. |
| Hospital in The Home | Acute care at home or in clinic as an alternative to hospital stay. | Ask whether you are eligible. |
| Immunology and Allergy | Allergy, autoimmune, autoinflammatory and immunodeficiency disorders. | Bring allergy history and test results. |
| Infectious Diseases and Microbiology | Diagnostic/management services, stewardship and outbreak support. | Follow referral pathway. |
| Intensive Care | Critical care, including transplant, trauma, stroke interventions, cardiothoracic surgery and extracorporeal life support. | Ask ward staff about visitor and communication rules. |
| Kidney Centre / Renal Medicine | Kidney disease, dialysis, transplant, hypertension and supportive care. | Confirm clinic/dialysis location. |
| Liver Transplant | Severe or advanced liver disease transplant pathway. | Use transplant team instructions. |
| Maternity / Obstetrics | Pregnancy, birth and postnatal care. | Use Women and Babies contacts and booking instructions. |
| Mental Health | Hospital and community mental health pathways. | Use crisis pathway if urgent. |
| Molecular Imaging | PET-CT, SPECT and functional imaging. | Ask about referral, preparation and fees. |
| Newborn Care | Advanced care for premature and full-term babies needing specialist support. | Follow unit-specific parent access rules. |
| Neurology | Stroke, epilepsy, multiple sclerosis and nervous-system conditions. | Bring investigation results if requested. |
| Neurosurgery | Brain, spine and peripheral nervous system surgery. | Follow admission/imaging instructions. |
| Ophthalmology | Eye and visual system disease. | Confirm eye drops and test preparation. |
| Orthopaedic Surgery | Musculoskeletal injuries, conditions and surgery. | Bring imaging and pre-admission documents. |
| Paediatrics | General medical and surgical conditions for children up to age 16. | Confirm correct child-service pathway. |
| Pain Management | Chronic pain assessment and treatment advice. | Ask about referral and questionnaires. |
| Palliative and Supportive Care | Support for progressive life-limiting illness. | Ask about family/carer support. |
| Radiology | X-ray, ultrasound, CT, MRI and interventional imaging. | Confirm referral, preparation and billing. |
| Respiratory and Sleep Medicine | Chest and sleep-related diagnosis/care. | Ask about sleep study or test instructions. |
| Sexual Assault Service | Medical, forensic and psychosocial support for people aged 14+ who have experienced sexual assault. | Use urgent safety/crisis pathway where needed. |
| Trauma Services | Care coordination for traumatic injuries. | Emergency pathway, not routine booking. |
| Urology | Kidney, ureter, bladder and urethra care, including oncology and stone disease. | Confirm imaging and clinic instructions. |
| Vascular Surgery | Artery and vein disease treatment. | Bring vascular imaging if requested. |
RPA Women and Babies: maternity, Birth Centre and key contacts
Women and Babies overview
RPA Women and Babies provides pregnancy, birth and postnatal services. RPA describes it as a leading centre for pregnancy, birth and postnatal services since 1941.
24-hour birth access
Delivery Ward and Birth Centre are on Level 3, Main Building. Enter via the Main Building entrance off Missenden Road and take the lift to Level 3. In an emergency, a small drop-off area is available near the Level 3 entry off Gloucester Drive.
| Women and Babies service | Location / contact | Action tip |
|---|---|---|
| Birth Centre | Level 3, Main Building. Phone: 02 9515 6405 | Open 24 hours. Between 10pm and 6am, use the intercom button. |
| Delivery Ward | Level 3, Main Building. Phone: 02 9515 8420 | Open 24 hours. Between 10pm and 6am, use the intercom button. |
| Midwifery, Obstetrics and Gynaecology Clinics | Level 5, Main Building. Phone: 02 9515 7101. Email: SLHD-RPAWBClinic@health.nsw.gov.au | For outreach clinic appointment changes, email RPA Antenatal Clinic instead of contacting the outreach facility reception. |
| Fetal Medicine and Ultrasound | Level 5, Main Building. Phone: 02 9515 6042. Email: SLHD-RPAHFetalMedicineUltrasound@health.nsw.gov.au | Ask about scan timing, preparation, reports and referral requirements. |
| Early Pregnancy Assessment Service | Level 5, Main Building. Phone: 02 9515 7101. Email: SLHD-RPAWBClinic@health.nsw.gov.au | Use clinic instructions for urgent/non-urgent pregnancy assessment. |
| Fertility Unit | Level 5, Main Building. Phone: 02 9515 8824 | Ask about referrals, fees, appointments and fertility treatment steps. |
| Parent Education | Level 5, Main Building. Phone: 02 9515 5284. Email: SLHD-RPAParentEducation@health.nsw.gov.au | Ask about available classes, booking and preparation resources. |
| Lactation Services | Level 5, Main Building | Talk to your midwife or obstetrician for access. |
Birth Centre eligibility: RPA says the Birth Centre is for women planning physiological labour and birth who are not planning an epidural and do not have significant complications such as pre-existing diabetes or twins/triplets. Suitability is decided by the care team.
Fees, Medicare, mixed billing and overseas patient checklist
| Patient situation | What to ask before attending | Bring this |
|---|---|---|
| Medicare public patient | Ask whether your visit is public hospital care and whether any medicine, device, imaging or private component may cost extra. | Medicare card, referral, appointment confirmation. |
| Mixed billing / conditional bulk billing | Healthdirect lists RPA hospital/ED services as mixed billing, with bulk billing available with conditions and fees may apply. | Medicare card and concession card if relevant. |
| Private patient | Ask about health fund cover, excess, gap costs, specialist billing and discharge medication. | Private health insurance card, referral and ID. |
| Overseas patient | Ask about accommodation, laboratory, medical, pharmaceutical and treatment costs before admission where possible. | Passport, visa copy and health insurance details. |
| Concession / DVA | Ask about parking and any concession-supported arrangements. | Pension card, DVA card, Health Care Card or relevant card. |
| Workers Compensation / insurer-managed care | Ask what claim details RPA needs before the appointment or admission. | Claim number, insurer contact and doctor/employer documents if relevant. |
| Private obstetric care | Private obstetric care is not covered by Medicare. | Referral and private obstetrician fee quote/instructions. |
Fee safety rule: Do not rely on third-party pages to decide your medical costs. If cost matters, call the clinic, RPA switchboard, your insurer or the relevant department before attending.
What to bring to RPA: appointment, admission and surgery checklist
Cards and documents
- Appointment letter, SMS or Florence notification.
- Medicare card.
- Pension, DVA or concession card if relevant.
- Private health insurance card if you have one.
- GP or specialist referral.
- GP contact details.
- Legal documents such as enduring power of attorney or advance care directive if relevant.
- Passport, visa copy and insurance details for overseas patients.
Medical and personal items
- All current medicines and dosage information.
- Blood thinner details.
- Diabetes tablet or injectable medicine details.
- Relevant X-rays, scans and pathology reports.
- Forms, notes, reports or letters from your doctor.
- Allergy list.
- Comfortable loose clothing.
- Footwear with non-slip soles.
- Sleepwear and toiletries for overnight stay.
- Phone charger for long visits.
RPA advises patients not to bring valuables. The hospital is not responsible and cannot reimburse patients for lost property.
During your stay: useful details
| Need | RPA detail | Practical action |
|---|---|---|
| Ask care questions | RPA encourages patients and support people to be involved in care decisions. | Ask early to speak with medical, nursing or allied health teams. |
| Rooms | Most wards have four-bed bays. Single rooms are limited and prioritised by clinical need. | Ask the ward if room type is important to your situation. |
| Bedside phone | A bedside phone is available; a $10 phone card is needed and can be purchased from the Cashier on Level 5. | Consider mobile/video calls if allowed and appropriate. |
| Television | Television can be hired during your stay. | Ask ward staff for help arranging it. |
| Mobile phones | Mobile phones may interfere with electronic medical equipment; follow signs and staff instructions. | Do not use phones in restricted areas. |
| Free Wi-Fi | Select “SLHD-Guest” and accept terms in your browser. | Useful for family contact, Florence and transport planning. |
| Meals | Meals are based on dietary needs and medical condition. Do not eat if “nil by mouth”. | Ask your nurse before eating outside food. |
| Discharge | Discharge planning should start early. RPA anticipates discharge by 10am where possible. | Organise transport, medicines and follow-up appointments early. |
| Transit Lounge | You may wait in the Transit Lounge while discharge paperwork and medicines are prepared. | Use it as a comfortable waiting area for private transport home. |
Visitors, interpreters, disability support, Raise It and amenities
| Support need | What is available | Action step |
|---|---|---|
| Visitors | SLHD welcomes visitors throughout the day and evening, but some wards such as Intensive Care and Maternity may have preferred visiting times. | Call the ward via switchboard if unsure: 02 9515 6111. |
| If visitor is unwell | Visitors with respiratory symptoms should avoid visiting until well. | Use phone/video calls where possible. |
| Hand hygiene / masks | Visitors should follow staff directions, including masks when required, and maintain good hand hygiene. | Follow signs at ward entrances. |
| Interpreter | Free professional face-to-face and telephone interpreting is available 24 hours a day, 7 days a week, in most community languages and Auslan. | Tell hospital staff you need an interpreter. |
| Disability support | Reasonable adjustments may include communication changes, extra time, support person/carer involvement and alternate information formats. | Tell the clinic or ward what adjustment you need. |
| Raise It | A process to escalate concern if a patient’s condition is getting worse. | Talk to staff, ask for clinical review, then call 1800 777 333 if still worried. |
| Feedback / complaint | Patient and Family Experience Officers support concerns, complaints and compliments. | Call 02 9515 5590. |
Useful RPA amenities and resources
| Amenity / resource | Practical detail |
|---|---|
| IPTAAS travel support | If you live more than 100km from RPA, you may be able to claim some travel/accommodation reimbursement. Call 02 9716 7284 or RPA Social Work on 02 9515 9902. |
| Short-term accommodation after discharge | For patients needing daily medical/nursing assistance after discharge, short-term accommodation can be arranged at local hospitals including Strathfield Private and Metropolitan Rehabilitation. |
| Family/carer accommodation | Hotels and motels are available within walking distance of RPA. |
| ATM | Inside the hospital foyer on Level 5 off Missenden Road. |
| Public pharmacy | Closest public pharmacy is in the RPA Main Hospital foyer; another pharmacy is at RPA Medical Centre on Carillon Avenue. |
| Jacaranda Café | Hospital cafeteria on Level 4 of the Main Hospital building. |
| Newsagent | Inside the Main Hospital foyer on Level 5. |
| Post office | Corner of Missenden Road and Johns Hopkins Drive, next to the convenience store and Emergency Department. |
| Nearby shops/food | Missenden Road, King Street and Broadway Shopping Centre are nearby options. |
| Quiet/reflection rooms | Available throughout the hospital on most levels. Ask ward staff for the closest room. |
| Chaplaincy | Chaplains can visit patients on the ward. Ask staff. |
| Justice of the Peace | Many JPs are on staff. Ward staff or the Concierge at the front entrance may help. |
Phone scripts: ask the right question before visiting RPA
Appointment script
- “I have an appointment with [clinic/service]. Which building, entrance, level and desk should I use?”
- “Do I need a current GP or specialist referral?”
- “Is the appointment face-to-face, phone or telehealth?”
- “Can I manage this appointment through Florence?”
- “Which documents, medicines, scans or reports should I bring?”
- “Could any fee apply to this appointment or test?”
Parking/access script
- “Which entrance is closest to this clinic?”
- “Should I use the Hospital Road car park or a drop-off zone?”
- “Am I eligible for concessional parking?”
- “Where is accessible parking closest to my clinic?”
- “Can I arrange interpreter, wheelchair or disability support?”
- “Are there any temporary access changes today?”
Official links used for this guide
The official details from these pages have already been extracted into the guide above, so users do not need to open every link just to find the basics.
| Need | Official / authoritative link |
|---|---|
| Main RPA page | Royal Prince Alfred Hospital – Sydney Local Health District |
| Address, phone, fax and email | RPA About page |
| Patients and visitors hub | RPA Patients & Visitors |
| Map, transport and parking | Hospital Map, Transport and Parking |
| Official RPA parking fees | NSW Health RPAH parking fees |
| Concession parking | NSW Health concessional parking |
| Surgery and admission preparation | Your Stay at RPA |
| Services and clinics | RPA Services |
| Women and Babies | RPA Women and Babies |
| Having your baby at RPA | Having your baby at RPA |
| Florence portal | Florence patient portal |
| Services and amenities | RPA Services & Amenities |
| Visiting guidance | SLHD Plan your Visit |
| Emergency Department listing | RPA Emergency Department on Healthdirect |
| Healthdirect advice | SLHD emergency information and Healthdirect advice |
| Raise It | NSW Health Raise It |
Royal Prince Alfred Hospital FAQs
What is the address of Royal Prince Alfred Hospital?
Royal Prince Alfred Hospital is at 50 Missenden Road, Camperdown NSW 2050. Sydney Local Health District also lists the hospital as Missenden Road, Camperdown NSW 2050.
What is the main phone number for RPA Hospital?
The main RPA Hospital switchboard phone number is 02 9515 6111.
Does Royal Prince Alfred Hospital have a 24-hour Emergency Department?
Yes. The RPA Emergency Department is listed as a 24-hour emergency department service. For life-threatening emergencies, call 000.
What is the phone number for RPA Emergency Department?
Healthdirect lists the Royal Prince Alfred Hospital Emergency Department phone number as 02 9515 8141.
How do I contact RPA about a surgery or procedure booking?
For surgery or procedure questions, RPA lists the Waitlist Bookings Department on 02 9515 7344, option 1.
How do I change a Pre-Admission Clinic appointment at RPA?
Call the Pre-Admissions Unit on 02 9515 7344, option 2, if you cannot attend your Pre-Admission Clinic appointment.
Where is the Pre-Admission Clinic at RPA?
The Pre-Admission Clinic is at Suite 210, Level 2, RPAH Medical Centre, 100 Carillon Avenue, Newtown.
Where is parking for Royal Prince Alfred Hospital?
Parking is available in the RPA Staff and Visitor Car Park. Access is via Hospital Road off Carillon Avenue, Camperdown.
How much is parking at RPA Hospital?
The NSW Health parking page lists RPA parking as free for 0 to 30 minutes, $8.30 for 30 minutes to 1 hour, $12.30 for 1 to 2 hours, $16.60 for 2 to 3 hours, $19.30 for 3 to 4 hours, $22.20 for 4 to 5 hours, and $24.70 for 5 hours plus or maximum daily fee.
Does RPA Hospital have concessional parking?
Yes. NSW Health concessional parking may apply to eligible patients and carers, including some concession card holders, Mobility Parking Scheme permit holders, long-term treatment patients, frequent visitors, ongoing cancer treatment patients and people experiencing financial hardship.
What should I bring to an RPA appointment or admission?
Bring your appointment confirmation, Medicare card, referral if required, concession or private health insurance card if relevant, medication list, relevant scans or test results, and any forms or letters requested by your clinic.
How can I get interpreter help at RPA?
Tell RPA staff that you need an interpreter. SLHD says free professional face-to-face and telephone interpreting services are available 24 hours a day, 7 days a week, in most community languages and Auslan.
Source and update note
This guide is based on official Sydney Local Health District, Royal Prince Alfred Hospital, NSW Health parking and Healthdirect pages for address, phone numbers, emergency details, services, appointments, surgery preparation, Women and Babies, Florence, parking, transport, visitor guidance, interpreter support and amenities.
Hospital phone numbers, parking fees, clinic rules, access points, visitor guidance, billing and service availability can change. Confirm personal or urgent details directly with RPA Hospital, your appointment letter, Healthdirect, NSW Health or your treating clinic before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.