SCGH Hospital Avenue contact details and emergency phone help

Sir Charles Gairdner Hospital map and location directions

SCGH is located at Hospital Avenue, Nedlands WA 6009, within the Queen Elizabeth II Medical Centre campus, about four kilometres from Perth city centre. Use the map for location planning, but check your appointment letter for the correct block, clinic, entrance and level.

Sir Charles Gairdner Hospital official video guide

The official North Metropolitan Health Service playlist below includes Sir Charles Gairdner and Osborne Park Hospitals Care Group video information. It can be useful for patients and visitors who want a quick visual overview before attending.

SCGH outpatient appointments, referral process and Manage My Care

Most SCGH outpatient patients need a referral from a GP or specialist. The referral gives SCGH the patient details, medical history and reason for the consultation. Referrals are reviewed by the relevant specialty and assigned a priority, which influences when the appointment is made.

SCGH referral pathways for GP and specialist patients

For routine outpatient care, patients usually need a GP or specialist referral. For emergency medical attention, SCGH says patients should be referred directly to the Emergency Department, and GPs are requested to provide relevant clinical information in a letter given to the patient.

SCGH Emergency Department hours, location and urgent alternatives

The Emergency Department at Sir Charles Gairdner Hospital is open 24 hours a day, every day of the year. It is located in G Block, SCGH, Hospital Avenue, Nedlands. Patients are assessed by clinical urgency; arriving first does not always mean being seen first.

Urgent but not life-threatening?

For urgent but non-life-threatening illness or injury, SCGH lists several options that may help avoid the Emergency Department when clinically appropriate.

• Call Healthdirect Australia on 1800 022 222.
• Eligible adult callers may be referred to the WA Virtual Emergency Department between 8:00am and 10:00pm for clinical assessment.
• Find a GP Urgent Care Clinic.
• Contact your own GP.
• Call the national After Hours GP Helpline on 1800 022 222.
• For emergency mental health support in the metropolitan area, call Mental Health Emergency Response Line on 1300 555 788.
• For emergency mental health support for young people 17 years and under, call CAMHS Crisis Connect on 1800 048 636.
• For poisoning advice, call WA Poisons Information Centre on 13 11 26.

What to bring to the Emergency Department

• Medicare card.
• Health care, pension, veterans or safety net cards if relevant.
• Passport, visa and health insurance details for overseas visitors or students.
• Private health insurance details if you want to be admitted as a private patient.
• List of current medicines, including over-the-counter medicines.
• Relevant X-rays, ultrasounds, scans or test results.
• Employment contact details if the condition is covered by Workers’ Compensation.

Sir Charles Gairdner Hospital services and specialist clinics

SCGH is one of Australia’s leading teaching tertiary hospitals, with more than 600 beds, about 5,500 staff and more than 500,000 patients treated each year. It provides a broad range of clinical services including trauma, emergency and critical care, orthopaedics, general medicine, general surgery and cardiac care. It is also home to WA’s only comprehensive cancer centre and is the State’s principal hospital for neurosurgery and liver transplants.

SCGH Medicare, overseas patient fees and private patient costs

Sir Charles Gairdner Hospital is a public hospital. Australian patients with Medicare are generally treated under public hospital arrangements when attending as public patients. Costs can differ for overseas visitors, overseas students, Medicare-ineligible patients, private patients, workers compensation and motor vehicle accident claims.

SCGH parking fees, car parks, ACROD bays and drop-off options

Parking for patients and visitors, including ACROD parking, is available on the QEIIMC campus. The closest large visitor option is the Multi-Deck Car Park, entered from Winthrop Avenue and operated by Wilson Parking. Parking can be difficult at peak times, so allow extra time before appointments.

QEIIMC visitor parking rates from 1 July 2025

• Parking is charged per whole hour and is not charged pro-rata.
• Additional charges apply after 24 hours.
• SCGH Piazza Car Park has a 3-hour maximum per 24 hours, when available.
• The SCGH main entrance and Piazza car park may be closed during current works; check signs before parking.
• Motorcycle and scooter parking is free when parked in designated motorcycle/scooter bays.

Parking help and concessions

• Subsidised parking is available for eligible SCGH patients, subject to criteria.
• Renal, cancer services and cystic fibrosis inpatients who have explored all alternate transport options may be assessed for subsidised parking.
• For subsidised parking information, call Social Work on (08) 6457 4666 or visit Social Work, 1st Floor, E Block, SCGH western end.
• Wilson Parking support: (08) 9388 2546 or qeiiadmin@wilsonparking.com.au.
• QEII Parking Department: (08) 6457 1787 or QEII.Parking@health.wa.gov.au.
• NMHS Security for safety concerns: (08) 6457 2501 or (08) 6457 3860.

SCGH public transport, taxi, buggy and patient transport support

SCGH is on the large QEIIMC campus, so transport planning matters. If you have mobility issues, call ahead, allow extra time and use the free buggy service where suitable.

SCGH appointment checklist: Medicare card, medicines and test results

SCGH recommends that patients bring key documents and medical information to face-to-face appointments, and have the same information available for telephone or telehealth appointments.

SCGH telehealth and telephone appointment options

Your clinician may decide that an appointment can be conducted by telehealth or telephone. Telehealth connects you by videoconference with a medical specialist, allied health professional or nurse. This may be done from home, or from another hospital or health service closer to home if appropriate.

• Your appointment type and instructions should be included on your appointment letter and in Manage My Care.
• To ask whether your appointment can be telehealth or telephone, call the number on your appointment letter or Outpatient Direct on 1300 855 275.
• Have your Medicare card, medicine list, test results and questions ready for telehealth appointments.
• If a carer normally attends your appointments, SCGH encourages you to ask them to be with you for telephone or telehealth appointments.

SCGH visiting hours, visitor safety and access notes

SCGH visiting hours are generally 10:00am to 7:00pm daily. Visitors should not attend if unwell, to help protect patients and staff.

Patient support, interpreters, carers, chaperones and records

SCGH provides patient support services for practical, cultural, communication and privacy needs. If you are not sure who to ask, start with clinic reception, ward staff, Outpatient Direct or the main switchboard.

Medical records and Freedom of Information

The SCGH Release of Information Department helps patients and other eligible parties access medical records, subject to criteria. Requests for access are normally processed within 30 days of receipt. Freedom of Information applications for personal information have no application charge; non-personal information requests incur a $30 fee plus administrative charges.

Questions to ask before visiting Sir Charles Gairdner Hospital

Use this call script before leaving home, especially if your appointment letter is old, you need mobility support, or you are unsure about costs.

• “Which block, entrance, lift and clinic desk should I use for my appointment?”
• “Is my appointment face-to-face, phone or telehealth?”
• “Do I need a current referral?”
• “Can I reschedule this appointment through Manage My Care or Outpatient Direct?”
• “Do I need to fast, stop medication or bring scans?”
• “Is there any out-of-pocket cost, private billing issue or overseas patient fee?”
• “Where should I park if I need ACROD parking or drop-off?”
• “Am I eligible for subsidised parking or patient transport support?”
• “Can my carer or family member speak with the clinic on my behalf?”
• “Do I need an interpreter, chaperone or mobility assistance booked before arrival?”

Official SCGH links for appointments, parking, services and patient help