Mater Hospital Brisbane appointments, emergency access, parking and visitor guide
Mater Hospital Brisbane is a public hospital on Raymond Terrace in South Brisbane. This guide is made for patients, carers and visitors who need quick, practical answers before calling, travelling, parking, attending Emergency, changing an appointment or checking possible costs.
Use the tables below for the address, phone numbers, public Emergency Department details, Specialist Outpatient Clinics phone, visitor hours, parking rates, public transport, patient portal, interpreter help, services and Medicare-ineligible fee information.
Quick answer: Mater Hospital Brisbane address and contact numbers
Emergency Department
Adult public emergency
24-hour comprehensive emergency service
Outpatient appointments
Specialist Outpatient Clinics
Mater Hospital Brisbane, Raymond Terrace
| Primary keyword | Mater Hospital Brisbane |
|---|---|
| Address | Raymond Terrace, South Brisbane QLD 4101, Australia |
| General enquiries | 07 3163 8111 or 07 3098 8111 |
| Emergency opening | Adult Emergency Department operates 24 hours, seven days a week. |
| Visiting hours | 8:00am to 8:00pm, seven days a week. Mater promotes a rest period between 1:00pm and 3:00pm. |
| Patient portal | Used for hospital admission forms and updating admission details before coming to hospital. |
| Parking enquiries | 07 3163 6925 |
| Best next step | Call the switchboard or the department listed on your referral/appointment letter before travelling, especially for clinic location, doctor availability, fee risk or admission instructions. |
Mater Hospital Brisbane map and entrance planning
Mater Hospital Brisbane is located at Raymond Terrace, South Brisbane QLD 4101. The broader Mater South Brisbane campus includes public, private, mothers, specialist, imaging, emergency, outpatient and support services, so always check the building and level on your appointment letter.
Official Mater video
This official Mater video is about room service across the South Brisbane campus and can help admitted patients understand one of the hospital stay services available on campus.
Mater Hospital Brisbane vs Mater Private Hospital Brisbane
Searchers often mix up the public Mater Hospital Brisbane with nearby private Mater services. Use this table before booking, parking or going to Emergency.
| Facility | Address | Main contact | Use this for |
|---|---|---|---|
| Mater Hospital Brisbane | Raymond Terrace, South Brisbane QLD 4101 | 07 3163 8111 / 07 3098 8111 | Public adult hospital care, public Emergency Department, intensive/coronary care, day surgery, day oncology, day hospice respite, medical, cancer and surgical care. |
| Mater Private Hospital Brisbane | 301 Vulture Street, South Brisbane QLD 4101 | Reception: 07 3163 1255; private Emergency Care Centre: 07 3163 1000 | Private hospital admission, private specialists, preadmission clinic, private emergency care and private patient billing pathways. |
| Mater Mothers’ Hospital | Raymond Terrace, South Brisbane QLD 4101 | Main reception: 07 3163 1918 | Maternity, pregnancy and mothers’ services. Pregnancy-related urgent issues may be directed through Mater Mothers or 13HEALTH depending on situation. |
Adult public Emergency Department: when to go and what happens
| Emergency service | Mater Hospital Brisbane Adult Emergency Department |
|---|---|
| Hours | 24 hours, seven days a week |
| Who it serves | Adult patients requiring emergency assessment and treatment. |
| Staffing | Experienced emergency doctors, nurses, training registrars and house officers. |
| How patients arrive | Patients can self-present or be referred to the Emergency Department. |
| Triage process | Every patient is triaged by an experienced Registered Nurse on arrival so patients are treated in order of clinical urgency. |
| Why some patients wait longer | Patients assessed as safe may wait longer for further assessment, treatment or hospital admission. |
| Emergency contact | 07 3163 8111 or 07 3098 8111 |
Appointments, specialist outpatient clinics and admission forms
Specialist Outpatient Clinics
- Mater Hospital Brisbane Specialist Outpatient Clinics are located at Raymond Terrace, South Brisbane QLD 4101.
- Appointment phone listed by Mater: 07 3163 3000.
- Use your referral or appointment letter first because it may include a clinic-specific desk, building or arrival instruction.
- Ask whether the appointment is public, private, outpatient, telehealth or admission-related.
Patient portal and admission forms
- Mater’s patient portal lets patients manage hospital admission through a secure webpage.
- You can update information and submit pre-admission forms before coming to hospital.
- Mater says the online admission form should take about 20 minutes.
- You can save completed information and return later to finish the form.
Information to have ready before completing admission details
| Information | Why Mater may need it |
|---|---|
| Admitting doctor, admission date, procedure date and procedure | Helps match the admission form to your hospital booking. |
| Personal and next-of-kin details | Used for identification, communication and support contact. |
| Medicare card and concession cards | Important for billing, eligibility and patient records. |
| Funding details | Private health insurance, DVA, WorkCover or other funding details may be required. |
| Current medication and dosages | Helps the care team prepare safely for admission or procedure. |
| Medical history information | Helps complete the hospital health history process. |
Services and departments at Mater Hospital Brisbane
Mater Hospital Brisbane is listed by Queensland Health as providing services including 24-hour emergency care, intensive and coronary care, day surgery, day oncology, day hospice respite, medical, cancer and surgical care. The wider Mater South Brisbane campus also includes specialist, imaging, young adult, refugee and multicultural, allied health and private services.
| Service / department | Location / contact | What to know before attending |
|---|---|---|
| Adult Emergency Department | Mater Hospital Brisbane Adult Emergency Department, Raymond Terrace. Phone: 07 3163 8111 or 07 3098 8111. | 24-hour adult emergency care. Patients are triaged by urgency. |
| Intensive Care Unit – Mater Hospital Brisbane | Level 5, Salmon Building, 537 Stanley Street. Switchboard: 07 3163 8111 or 07 3098 8111. | Ask ward staff about visiting rules and patient condition updates. |
| Mater Medical Imaging | Level 4, Mater Hospital Brisbane, Raymond Terrace. Main reception: 07 3163 8754. Fax: 07 3163 1517. | Confirm referral, preparation instructions, appointment time and possible billing before attending. |
| Specialist Outpatient Clinics – Mater Hospital Brisbane | Raymond Terrace, South Brisbane. Phone: 07 3163 3000. | Use your referral or clinic letter for exact location and arrival time. |
| Respiratory Medicine Department | Level 9, Mater Hospital Brisbane, Raymond Terrace. Phone: 07 3163 1205. | Confirm appointment and referral instructions. |
| Mater Neurosciences Centre | Salmon Building, 537 Stanley Street. Phone: 07 3163 8111 or 07 3098 8111. | Confirm if your appointment is in the Salmon Building or another Mater site. |
| Mater Young Adult Health Centre | Level 4, Salmon Building, 537 Stanley Street. Enquiries: 07 3163 8111. Appointments: 07 3163 3000. | For young adult health pathways; emergency issues still require nearest Emergency Department or 000 for life-threatening symptoms. |
| Mater Refugee and Multicultural Health Services | Level 3, Potter Building Annex, Annerley Road. Phone: 07 3163 2880. Fax: 07 3163 8455. | Useful for eligible refugee and multicultural health support; confirm referral process. |
| Mater Health and Wellness | Level 1, Duncombe Building, Raymond Terrace. Phone: 07 3163 6000. | Allied health and wellness services may have private fee or appointment rules. |
| Mater at Home | Quarters Building, College Hill Drive, Mater Hill. Phone: 07 3163 1760. Fax: 07 3163 1767. | Home-based care pathways vary by eligibility and referral. |
Mater Brisbane parking locations, costs and height limits
Mater lists several South Brisbane parking options. For many patients, P4 Mater Hill West is the main patient-dedicated parking option because it connects to major clinical facilities and has a customer service booth and volunteer support desk.
| Car park | Address | Notes | Height limit |
|---|---|---|---|
| Hancock Street Car Park P1 | Raymond Terrace, South Brisbane QLD 4101 | Parking enquiries: 07 3163 6925 | 2.25m |
| Mater Hill West Car Park P4 | 570 Stanley Street, South Brisbane QLD 4101 | Patient-dedicated parking; access via Stanley Street and Water Street. | 2.1m |
| Mater Hill East Car Park P4 | Water Street, South Brisbane QLD 4101 | Parking enquiries: 07 3163 6925 | 2.3m |
| Mater Medical Centre Car Park P3 | 301 Vulture Street, South Brisbane QLD 4101 | Useful for Mater Medical Centre and nearby private/specialist services. | 2.0m |
| Queensland Children’s Hospital car park | Nearby South Brisbane precinct | May be relevant if Mater campus car parks are full. | 2.2m |
Mater South Brisbane parking rates
| Period or part thereof | Price including GST |
|---|---|
| Under 20 minutes | $0.00 |
| 20 minutes to 1 hour | $13.00 |
| 1 to 1.5 hours | $20.00 |
| 1.5 to 2 hours | $22.00 |
| 2 to 3 hours | $25.00 |
| 3 to 4 hours | $27.00 |
| 4 to 5 hours | $28.00 |
| 5 to 7 hours | $29.00 |
| More than 7 hours | $38.00 |
| Public motorbike | $10.00 |
| Day pass, multi-exit | $38.00 |
| Multi-day passes, 3 or 5 days | $75.00 to $120.00 |
| Lost ticket fee | $45.00 |
Public transport, drop-off and taxi planning
| Transport option | How to use it |
|---|---|
| Bus | Mater Hill Bus Stop is on the Southern Busway. Buses run regularly to and from the city. Check Translink for the current timetable before travelling. |
| Car drop-off | Use the drop-off area closest to the building listed on your appointment letter. The Mater South Brisbane campus has multiple buildings, so confirm the exact entrance. |
| Taxi or rideshare | Use the hospital name plus exact building or street address. For the public hospital, use Raymond Terrace, South Brisbane QLD 4101. |
| Accessible parking | Check the relevant car park height limit and accessible bay location before travelling if mobility access is important. |
| Arriving for Emergency | Do not delay emergency care to search for parking. In a life-threatening emergency call 000. |
Visiting hours and hospital visitor rules
| General visiting hours | 8:00am to 8:00pm, seven days a week. |
|---|---|
| Rest period | Mater promotes a rest period between 1:00pm and 3:00pm so patients can rest and recover. |
| Noise | Visitors are asked to keep noise to a minimum as a courtesy to other patients. |
| Children visitors | Children under 16 should always be accompanied by an adult. |
| Before visiting | Check the ward or patient’s family if there are infection, rest, ICU, treatment or safety restrictions. |
Fees, Medicare, non-Medicare costs and billing questions
Medicare patients
Bring your Medicare card to every hospital visit. If your Medicare details cannot be verified and you do not have a valid Medicare number on file, Mater may issue an invoice on the day. If your Medicare number is later validated, Mater states payment can be refunded.
Private, DVA, WorkCover or insured patients
Have your funding details ready before admission. Mater’s patient portal asks for funding details such as private health insurance, DVA and WorkCover where relevant.
Patients without a Medicare card: selected Mater treatment costs from 1 July 2025
| Service / charge | Cost listed by Mater |
|---|---|
| Emergency triage category 1 | $1,588.55 |
| Emergency triage category 2 | $1,338.40 |
| Emergency triage category 3 | $1,005.70 |
| Emergency triage category 4 | $645.00 |
| Emergency triage category 5 | $410.30 |
| Pathology services | $124.25 per request |
| Diagnostic imaging | Medicare Benefits Schedule fee |
| Pharmaceuticals | Full cost |
| General medical ward overnight | $2,684.15 per night |
| General medical ward same day | $2,268.30 |
| Intensive Care Unit | $6,758.20 per day |
| Coronary Care Unit | $4,521.00 per day |
| Rehabilitation | $1,364.00 per day |
| Renal Dialysis | $1,219.90 per day |
| Special Care Nursery / Neonatal Intensive Care | $4,347.75 per day |
| Neonatal Intensive Care older than 9 days | $6,536.00 per day |
Interpreter, Auslan and language support
| Interpreter availability | Mater provides experienced interpreters 24 hours a day, seven days a week, in every language, free of charge to every clinic. |
|---|---|
| Service type | Interpreters can be provided onsite, by telephone or by video remotely. |
| Auslan | Mater provides services for deaf patients requiring AUSLAN. |
| Who to ask | Ask the receptionist, nurse, doctor or pharmacist and provide the language, dialect and gender needed where relevant. |
| Before first appointment | You can phone Mater using the Telephone Interpreter Service on 13 14 50 one week before your appointment to check whether an interpreter has been booked. |
| Family/friends | Mater says support people should not be used as interpreters for medical information; a trained interpreter should be engaged. |
What to bring to Mater Hospital Brisbane
Documents and cards
- Appointment letter, admission letter, SMS or booking confirmation
- Medicare card
- Concession, pension or safety net card if relevant
- Private health insurance, DVA, WorkCover or other funding details
- Name of admitting doctor, admission date, procedure date and procedure details
- Consent form or requests from your doctor if you have them
- Photo ID if requested
Health information and personal items
- Current medication list and dosages
- Allergy information
- Medical history details needed for admission forms
- Recent reports, scans or test results if requested
- Glasses, hearing aids, dentures or mobility aids
- Phone charger for longer visits
- Book, magazine or handheld device if waiting before a procedure
Patient rights, feedback and safety escalation
| Patient Charter | Mater’s Patient Charter explains patient rights, responsibilities and how to raise concerns about care or immediate safety. |
|---|---|
| Access responsibility | Patients are asked to advise Mater of changes to address, GP details or contact details, keep appointments or notify Mater if they cannot attend. |
| Safety responsibility | Patients are asked to provide accurate health information, including alternative or complementary therapies, and tell staff about changes or concerns. |
| Feedback during care | Speak with the manager of your care environment if something needs attention during your stay. |
| Patient Representative | Mater Patient Representative: 07 3163 8303. |
| External complaint option | Office of the Health Ombudsman: 13 36 46. |
Questions to ask before going to Mater Hospital Brisbane
Appointment and admission questions
- “Which building, entrance, level and reception desk should I use?”
- “Do I need a referral or appointment letter for this clinic?”
- “Is this appointment public, private, telehealth, outpatient or admission-related?”
- “Can I complete my admission forms through the patient portal?”
- “Which medicines, forms, reports or scans should I bring?”
Cost, transport and support questions
- “Could there be any out-of-pocket cost?”
- “Do I need to check my health fund before admission?”
- “Which car park is closest to this clinic or ward?”
- “Can I get interpreter or Auslan support?”
- “Are there any ward-specific visitor rules today?”
Official Mater links used for this guide
| Need | Official page |
|---|---|
| Main hospital page | Mater Hospital Brisbane official page |
| Public hospitals list | Mater public hospitals |
| Adult public Emergency Department | Brisbane Public Emergency Department |
| Parking locations and costs | Mater parking locations and costs |
| Patient portal | Mater patient portal |
| Interpreter and language services | Mater interpreter and language services |
| Visiting hours | Mater visiting hours |
| Patients without Medicare | Information for patients without a Medicare card |
| Mater services contact list | Mater services and department contacts |
| Patient Charter | Mater Patient Charter |
Mater Hospital Brisbane FAQs
What is the address of Mater Hospital Brisbane?
Mater Hospital Brisbane is located at Raymond Terrace, South Brisbane QLD 4101, Australia.
What is the main phone number for Mater Hospital Brisbane?
The main Mater Hospital Brisbane phone number is 07 3163 8111. Mater also lists 07 3098 8111 for patient and general enquiries.
Does Mater Hospital Brisbane have a 24-hour Emergency Department?
Yes. Mater Hospital Brisbane Adult Emergency Department is a 24-hour comprehensive emergency service for adult patients. For life-threatening emergencies, call 000.
How do I contact Specialist Outpatient Clinics at Mater Hospital Brisbane?
Mater lists Specialist Outpatient Clinics at Mater Hospital Brisbane, Raymond Terrace, South Brisbane, with the appointment phone number 07 3163 3000.
What are the visiting hours at Mater Hospital Brisbane?
Mater encourages visiting between 8:00am and 8:00pm, seven days a week, with a promoted rest period between 1:00pm and 3:00pm.
Where can I park for Mater Hospital Brisbane?
Mater South Brisbane parking options include Hancock Street Car Park P1, Mater Hill West Car Park P4, Mater Hill East Car Park P4 and Mater Medical Centre Car Park P3.
How much does parking cost at Mater Hospital Brisbane?
Mater South Brisbane parking rates include free parking under 20 minutes, $13 for 20 minutes to 1 hour, $20 for 1 to 1.5 hours, and $38 for more than 7 hours. Day passes and multi-day passes may be available from the booth.
Can I use the Mater patient portal before admission?
Yes. Mater’s patient portal lets patients manage hospital admission through a secure webpage, update information and submit pre-admission forms before coming to hospital.
Does Mater Hospital Brisbane provide interpreter help?
Yes. Mater provides experienced interpreters 24 hours a day, seven days a week, in every language, and also provides services for deaf patients requiring Auslan.
What should I bring to Mater Hospital Brisbane?
Bring your appointment or admission details, Medicare card, concession or funding cards if relevant, private health insurance or DVA/WorkCover details, current medicines and dosages, and any forms or reports requested by your doctor or Mater.
Source and update note
This guide is based on official Mater pages and Queensland Health information for Mater Hospital Brisbane address, contacts, Emergency Department details, outpatient clinic contacts, parking costs, visiting hours, patient portal, interpreter support, services and non-Medicare cost information. Hospital phone numbers, fees, clinic pathways, visitor rules and parking rates can change, so confirm urgent or personal details directly with Mater before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.