Canberra Hospital Garran: Address, Appointment & Contact Info

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Garran hospital visit planner

Canberra Hospital emergency, outpatient, parking, map and visitor guide

Canberra Hospital is a major ACT public hospital in Garran, located on Yamba Drive near Hindmarsh Drive. This guide is built for patients, carers and visitors who need fast, practical answers before travelling: phone number, Emergency access, appointment steps, free parking, campus map, courtesy bus, maternity entry, visiting hours, fees, medical records and official action links.

Use this page as a task guide, not a directory. It gives the details that usually make people open multiple official pages: which building to enter, where Emergency is, how outpatient referrals work, how to cancel an appointment, where to park, what to bring, how visiting works and what to confirm before leaving home.

For a life-threatening emergency in Australia, call 000. Do not wait for an outpatient appointment or rely on an online hospital guide.
CallSwitchboard, clinic, ward, maternity or records
ConfirmReferral, appointment, building, clinic and documents
ArriveYamba Drive, Hospital Road, Bateson Road or courtesy bus
Check inBring Medicare, medicines, scans, letter and ID

Quick contact details for Canberra Hospital Garran

Main hospital

Canberra Hospital

Yamba Drive, Garran ACT 2605

(02) 5124 0000

International callers: +61 2 5124 0000

Emergency Department

Building 5, Hospital Road, Garran.

Near the main hospital entrance, with a large white EMERGENCY sign.

Call 000 for life-threatening emergencies.

Postal address

Canberra Hospital

Yamba Drive

Garran ACT 2605

Need Use this contact or action Practical note
Main switchboard (02) 5124 0000 The switchboard handles calls to, from and within Canberra Health Services 24 hours a day, 7 days a week. Call for patient enquiries, ward transfers and general hospital directions.
Emergency Department Building 5, Hospital Road Use Emergency for urgent or serious medical issues. For life-threatening symptoms, call 000 first.
Mental health crisis support 1800 629 354 Access Mental Health is listed by Canberra Health Services as a free 24-hour service, 7 days a week.
Outpatient appointment follow-up Use your clinic letter or call the relevant clinic through switchboard For most outpatient appointments, Canberra Health Services says your GP sends the referral, the referral is triaged, and you are contacted when an appointment is available.
Cancel or reschedule outpatient appointment Use MyDHR, call the clinic directly, or use the Canberra Hospital outpatient cancellation form Give at least 72 hours’ notice. Cancelling less than 24 hours before the appointment can be treated as failure to attend.
Courtesy Bus pickup help (02) 5124 5145 Use for pickup from specific courtesy bus stops such as Bateson Road Building 3, Building 12 car park and Yamba Drive during operating hours.
Medical records (02) 5124 2124
CHS.HIS@act.gov.au		 For health record access information. Medical record applications can be sent to CHS.HIS.ROI@act.gov.au with ID.
Patient accounts / billing (02) 6207 6131
chsbilling@act.gov.au		 Use for compensable patient, insurance, invoicing or fee questions.
National Relay Service TTY: 13 3677 and ask for 13 2281
Speak and Listen: 1300 555 727 and ask for 13 2281		 For people who are Deaf/deaf, hard of hearing or have a speech disability.

Canberra Hospital map, main entry and after-hours access

Canberra Hospital is in Garran, in Canberra’s Woden Valley, on the corner of Yamba Drive and Hindmarsh Drive. The main entrance is in the Critical Services Building, also known as Building 5, along Hospital Road.

Official Canberra Hospital video

This Canberra Health Services video is useful for understanding the new Critical Services Building at Canberra Hospital, which includes the main entry, Emergency Department, theatres and Intensive Care Unit areas.

Campus point Where it is / what it is for Practical tip
Main entrance Building 5, Hospital Road, Level 2 street level. Main Reception is here. Start here if you are unsure where to go.
Emergency Department Building 5, Hospital Road, near the main entrance. Look for the large white EMERGENCY sign. After-hours access to the hospital uses the Emergency Department entrance.
Central Outpatients Department Building 1, Level 2, past the stairwell and patient/visitor lifts in the Building 2 foyer. Check your appointment letter. Some outpatient services are in Building 15 or other campus buildings.
Building 15 Outpatient Services Yellow building on Hospital Road, close to the Southern multi-storey car park. Useful if your appointment letter says Building 15. Do not assume all outpatients are in Building 1.
Medical Imaging Building 5, Level 2 near Emergency, and Building 12, Level 2. Follow signs from Building 2 foyer or ask at Main Reception.
Intensive Care Unit Building 5, Level 5. Same building as Emergency. Visiting rules may differ, so call the ward or switchboard before visiting.
Centenary Hospital for Women and Children Building 11, corner of Gilmore Crescent and Hospital Road. Maternity presentations should go to Building 11. After hours, use the intercom to gain access.
Canberra Region Cancer Centre Building 19, Level 2, from Bateson Road. General enquiries for the cancer centre: (02) 5124 8444.
Hospital buildings open 6:00am to 9:00pm according to the campus map. After 9:00pm, use the Emergency Department entrance. Maternity after-hours access is through Building 11 intercom.
Campus map detail: the official map labels Building 1 Central Outpatients/Pharmacy, Building 2 Entry and Retail Hub, Building 3 Rheumatology/Dermatology/Eye Clinic, Building 5 Main Entry/Emergency/Theatres/ICU, Building 10 ACT Pathology, Building 11 Women and Children, Building 12 Medical Imaging/Diagnostics, Building 19 Cancer Centre, Building 20 Radiation Oncology and Building 25 Adult Mental Health Unit.

Emergency Department at Canberra Hospital

The Canberra Hospital Emergency Department is in Building 5, Hospital Road, Garran. It is near the main hospital entrance, and the building is described by Canberra Health Services as brown brick with a large white EMERGENCY sign above the entrance.

Call 000 immediately for chest pain, stroke symptoms, severe breathing difficulty, major injury, heavy bleeding, collapse, poisoning, seizure, severe allergic reaction, serious burns or any life-threatening emergency.
Emergency question Useful answer
Where is Canberra Hospital Emergency? Building 5, Hospital Road, Garran, near the main hospital entrance.
Is drop-off available? Yes. Drop-off and pick-up is available at the Emergency Department entrance.
Which parking is closest? The Southern multi-storey car park is the closest larger parking option. There is also some accessible and short-stay parking near Emergency.
Does the courtesy bus stop at Emergency? Yes. Canberra Health Services says the Courtesy Bus stops at the Emergency Department every 15 minutes on weekdays.
Should I drive myself in a severe emergency? No. Call 000 for life-threatening symptoms so ambulance and emergency services can respond safely.
What should I tell triage? Main symptom, when it started, medications, allergies, recent surgery, pregnancy status if relevant, chronic conditions and whether the patient is getting worse.

Micro step-by-step: using Emergency safely

  1. Life-threatening symptoms? Call 000 immediately.
  2. Going by car? Use the Emergency Department entrance in Building 5, Hospital Road.
  3. Drop-off only? Use the Emergency drop-off/pick-up area, then move the vehicle if you need to stay.
  4. At triage: say the most serious symptom first, especially chest pain, breathing trouble, weakness, confusion, bleeding, poisoning or severe pain.
  5. While waiting: tell staff immediately if symptoms worsen.

Outpatient appointments, GP referrals, triage and appointment changes

For most Canberra Hospital outpatient appointments, you need a referral from your GP. Your GP sends the referral directly to Canberra Health Services. Clinicians then triage the referral and decide how urgently you need to be seen.

How appointments usually work

  • Your GP sends the referral directly to Canberra Health Services.
  • Clinicians aim to triage the referral within five days of receiving it.
  • You and your GP receive a letter confirming you are on the waiting list.
  • Canberra Health Services contacts you when an appointment is available.
  • If you prefer telehealth, tell the clinic; they will try to arrange it if suitable for your condition.
  • If your condition changes while waiting, see your GP so updated information can be sent.

Changing or cancelling

  • Give at least 72 hours’ notice if you need to cancel or reschedule.
  • Cancel using MyDHR where available.
  • Call the clinic directly using details in your letter or the service directory.
  • Use the Canberra Hospital outpatient cancellation form where relevant.
  • Cancelling less than 24 hours before the appointment can be treated as failure to attend.

Micro step-by-step: from referral to appointment

Step What happens Patient action
1. GP referral Your GP sends a referral to Canberra Health Services. Ask your GP which specialty/clinic is being requested and whether test results should be included.
2. Triage Clinicians decide urgency. Canberra Health Services says they aim to triage referrals within five days. Keep your phone number, address and email current.
3. Waitlist letter You and your GP receive confirmation that you are on the waiting list. Keep this letter. It may explain who to call and what to do next.
4. Appointment offer The hospital contacts you when an appointment is available. Check building, level, date, time and whether it is face-to-face, phone or video.
5. Attend appointment You are generally seen in appointment time order, but multiple clinics may run at once. Allow around two hours because delays can happen.
6. Cannot attend? Cancel or reschedule early. Give at least 72 hours’ notice so the appointment can be offered to someone else.
7. Missed appointment If you do not attend or cancel less than 24 hours before, the hospital records non-attendance. You have three months to contact them and rebook; otherwise you may be removed from the waiting list and need a new referral.
Telehealth note: Telehealth uses video so you and your clinician can see and hear each other without being in the same room. A family member, carer or support person can attend the telehealth session with you.

Free parking, short-stay bays, accessible parking and local tips

Canberra Hospital provides free onsite parking for patients, visitors and staff, but many spaces are time limited and parking can be hard to find. Leave extra time before appointments, especially if you need accessible parking or a specific building.

Parking option Official detail Best for
Southern multi-storey car park On Bateson Road; large grey/orange car park visible from Yamba Drive and Hindmarsh Drive. Open 24/7. Free 3-hour parking; no time limits on accessible parking. Main hospital, Building 5, Emergency, Building 15, cancer centre and many planned visits. Walk to main entrance is about 300 metres.
Southern car park pedestrian access Use Level 2 to exit and follow the undercover walkway along Hospital Road to the main hospital. Level 1 gives access toward Building 19 Cancer Centre and Building 3 Eye Clinic. Helpful if you want a more sheltered route.
Yamba Drive South car park Across the road from campus. Entrance only from Yamba Drive heading north towards the city. Free 3-hour and all-day parking. Open 24/7. Longer stays, but the walk is about 350 metres and partly uphill with road crossings.
Building 3 Bateson Road short-stay car park 4 spaces, 30-minute time limit. Quick Eye Clinic, Rheumatology/Dermatology or Building 3 access.
Bateson Road short-stay at old Emergency end 40 spaces, 2-hour time limit. Short appointments or pick-up/drop-off where suitable.
Centenary Hospital / ACT Pathology short-stay 9 spaces, 30-minute time limit. Building 10 ACT Pathology and Building 11 Women and Children quick access.
Building 5 Main Entrance / Emergency Limited short-stay parking is available. Emergency drop-off, main entry drop-off or short access only.
Accessible parking Disability permit must be displayed. Southern multi-storey levels 1, 2 and 3 are best for all-day accessible parking with no time limit. Patients or visitors with a disability parking permit who need longer access.
Building 12 undercover accessible parking 28 accessible spaces, 3-hour time limit. Easiest hospital access for many users needing closer undercover accessible parking.
Duress alarms Located throughout car parks and walkways. Press if you have a personal safety risk or a medical emergency such as chest pain or shortness of breath.

Micro step-by-step: choose the right parking area

  1. If visiting Emergency, use Building 5 Hospital Road drop-off first, then move to longer parking if staying.
  2. If attending the main hospital or many outpatient areas, try the Southern multi-storey car park.
  3. If attending Building 11 Women and Children, check whether the short-stay bays near Building 10/11 are suitable.
  4. If you need all-day accessible parking, the Southern multi-storey car park levels 1, 2 and 3 are usually the best option.
  5. If you need the easiest accessible route, consider Building 12 undercover accessible parking, but note the 3-hour limit.
  6. Leave extra time because free hospital parking can still be difficult to find.

Courtesy Bus, public transport, taxi and campus wayfinding

Canberra Hospital is a large campus. Canberra Health Services provides a Courtesy Bus that loops around the campus every 15 minutes on weekdays, helping patients, carers and visitors move between car parks, outpatient buildings, cancer centre, main entry and women’s and children’s services.

Transport option Useful detail
Courtesy Bus hours 8:00am to 5:00pm, Monday to Friday, excluding public holidays.
Courtesy Bus frequency Loops the campus every 15 minutes. You can wave down the bus if it is safe for the driver to stop.
Courtesy Bus stops Bateson Road Building 3, Canberra Region Cancer Centre, Southern multi-storey car park, Building 15 Outpatient Services, Canberra Hospital Main Entry, Centenary Hospital for Women and Children, Building 12 car park and Yamba Drive.
Pickup phone for some stops Call (02) 5124 5145 for pickup from Bateson Road Building 3, Building 12 car park or Yamba Drive stops during weekday operating hours.
Bus services Transport Canberra bus stops are marked on the campus map. Check current Transport Canberra route times before travelling.
Taxi Taxi pick-up points are marked on the campus map. Ask Main Reception if you need help finding the nearest taxi point.
Flexible Bus Service Canberra Health Services points older people or people with mobility difficulty to Transport Canberra’s free Flexible Bus Service where eligible.
Volunteer directions Volunteers wear purple T-shirts. If you cannot find a volunteer, ask at Main Reception in Building 5, Level 2.
Inside tip: if your appointment letter says Building 15, Building 19, Building 11 or Building 12, do not simply follow signs to the old main hospital tower. Use the campus map or ask at Main Reception before walking too far.

Hospital services, clinics and key building locations

Canberra Hospital provides major public hospital services for the ACT and surrounding region. The campus includes Emergency, ICU, theatres, outpatients, cancer services, medical imaging, pathology, women’s and children’s services, adult mental health, specialist clinics, pharmacy, rehabilitation, renal and surgical/medical inpatient wards.

Care area Useful patient information
Emergency Department Building 5, Hospital Road. Use 000 for life-threatening emergency.
Critical Services Building Building 5 includes Main Entry, Emergency, theatres and Intensive Care Unit.
Central Outpatients / Pharmacy Building 1 on the campus map. Central Outpatients is Building 1, Level 2; main hospital pharmacy is also in Building 1, Level 2.
Building 2 Entry and Retail Hub Building 2 includes entry/retail areas and connects to central access points.
Rheumatology, Dermatology and Eye Clinic Building 3 on the official campus map.
Medical Imaging and Diagnostics Building 12, and also Building 5 Level 2 near Emergency for some imaging.
Canberra Region Cancer Centre Building 19, Level 2, accessible from Bateson Road. General enquiries: (02) 5124 8444.
Radiation Oncology Building 20 on the official campus map.
Centenary Hospital for Women and Children Building 11, corner of Gilmore Crescent and Hospital Road.
Adult Mental Health Unit Building 25 on the official campus map.
ACT Pathology Building 10. The Canberra Hospital Collection Centre is Building 10, Level 1 next to Centenary Hospital for Women and Children.
Ward examples Acute Cardiac Care and Acute Medical Unit are in Building 5 Level 6; General Medicine is Building 1 Level 7; Gastroenterology is Building 1 Level 9; General Surgery is Building 1 Level 10; ICU is Building 5 Level 5.
Doctor and clinic availability: individual doctor rosters, clinic days and appointment availability can change. Use your appointment letter, MyDHR, clinic contact or switchboard confirmation for current doctor/team details.

Centenary Hospital for Women and Children, maternity and birth access

Centenary Hospital for Women and Children is on the Canberra Hospital campus in Building 11, on the corner of Gilmore Crescent and Hospital Road. It provides maternity, birth, neonatal and children’s hospital services.

Maternity / children’s need Official detail Practical action
Centenary Hospital location Building 11, corner of Gilmore Crescent and Hospital Road. Look for the brown multi-storey building with colourful striped panels and The Wayfinder statue of an owl and fish near the entrance.
Maternity presentations Go to Building 11 Women and Children entry. After hours, use the intercom to gain access.
Maternity Assessment Unit Building 11, Level 3. Open 24 hours, 7 days. Call first on (02) 5124 7444 and speak with a midwife. The midwife will advise whether to come in.
Birth Centre Level 2 of Centenary Hospital for Women and Children. Birth Centre has five rooms. Often used for low-intervention births if you are booked into a suitable continuity program.
Pregnancy registration Your GP can refer you for public maternity care. If more than 10 weeks pregnant, you can call Central Health Intake on 5124 9977 to register yourself. Have due date, preferred birth hospital and maternity care preferences ready.
First antenatal appointment Ideally between 12 and 14 weeks pregnant. You will be contacted to arrange the appointment and receive a reminder.
Bring to Maternity Assessment Unit Medicare or ACT Services card, GP letters, concession card if relevant, private health insurance card if using it, medicines list, scans/test reports and antenatal handheld record. Keep these together before travelling.

Micro step-by-step: pregnancy care at Canberra Hospital campus

  1. See your GP as early as possible to confirm pregnancy and expected due date.
  2. Ask your GP to send a referral for ACT public maternity care.
  3. If you are more than 10 weeks pregnant and not yet registered, call Central Health Intake on 5124 9977.
  4. Keep your phone and email details current so the first antenatal appointment can be arranged.
  5. For urgent pregnancy concerns, call the Maternity Assessment Unit on (02) 5124 7444 first where possible.
  6. For maternity presentations, go to Building 11. After hours, use the intercom.

Visiting hours, visitor privacy and ward-specific rules

Most Canberra Hospital visiting hours are 6:00am to 9:00pm every day. Some wards and units have different visiting hours or restrictions, so always check with the ward before travelling if the visit is important.

Visitor topic Practical detail
Most visiting hours 6:00am to 9:00pm every day.
After-hours visitors Only approved visitors are allowed between 9:00pm and 6:00am. Speak with the nurse or midwife caring for the patient.
After-hours entry Approved after-hours visitors generally need to come through the Emergency Department and speak with security. Bring identification.
Neonatal Intensive Care Unit Visiting is listed as 24 hours a day.
Alcohol and Drug Withdrawal Unit No visitors allowed.
Adult Mental Health Unit / Mental Health Short Stay Monday-Friday: 12:00pm-1:00pm and 4:00pm-8:00pm. Weekends and public holidays: 9:00am-8:00pm.
Birthing support person During birth, the support person is welcome at all times.
Privacy during visits Staff will ask if you are happy for care discussions to happen in front of visitors. You can ask visitors to step out.
Visitor restrictions Some wards may restrict visitors during visiting hours. Check current visitor restrictions and ward rules before travelling.
Visitor tip: if you are calling about a patient, call the switchboard and ask for the ward. Staff may not give detailed medical information by phone because of privacy rules.

Medicare, private patients, overseas visitors and health records

Canberra Health Services provides public hospital care under Medicare arrangements, but costs can still apply in some situations, especially for private treatment choices, non-Medicare patients, overseas visitors, non-PBS medicines, diagnostic tests not fully covered by Medicare, compensation claims and some outpatient items.

Situation What to know before care
Public inpatient with Medicare You generally do not pay for treatment or stay if you have Medicare, DVA card, are an asylum seeker, the treatment is clinically necessary, you are inpatient for less than 35 days, or you are receiving treatment under the Mental Health Act 2015.
Private inpatient Canberra Health Services may discuss assigning benefits to the hospital and lodging a health fund claim. Your health fund may have an excess payment, and it is your responsibility to check your policy covers the treatment.
Public or private inpatient costs You may need to pay if your treatment is not covered by Medicare or if you are classified as a Nursing Home Type Patient after more than 35 days and no longer receiving acute treatment.
Outpatient items Some outpatient costs can include single-use items, medicines not on the PBS, or diagnostic tests not covered by Medicare.
Compensation claim If the treatment is related to work injury, motor vehicle accident or another claim, provide insurance company, claim number or solicitor details.
Medicare non-eligible / overseas visitor In most cases, you must meet full hospital treatment costs, including Emergency Department treatment. Reciprocal healthcare agreements may cover some medically necessary care but not all treatment.
Patient accounts Phone: (02) 6207 6131. Email: chsbilling@act.gov.au. Fax: (02) 6174 5267.
Digital Health Record ACT public health services use a Digital Health Record for interactions with major public hospitals, community health centres and Walk-in Centres.
Request your health record Email completed form and ID to CHS.HIS.ROI@act.gov.au, fax (02) 5124 3316, or post to Health Information Services, Canberra Hospital, PO Box 11 Woden ACT 2606.
Health record contact Email CHS.HIS@act.gov.au or call (02) 5124 2124.

Medical record cost guide

Record access item Fee listed by Canberra Health Services
Access to read your health care record in Health Information Services $17.75
Electronic delivery including secure messaging and MyDHR Portal $17.75
Copies of health care records $48.75 processing fee for up to 50 pages, plus $0.40 per page copied over 50 pages.
Pensioners and DVA patients 50% discount with relevant identification/card.
Payment methods Cash, cheque/money order or credit card/EFTPOS.
Cost safety: do not guess fees from old search results. Ask Canberra Health Services, your health fund or patient accounts if you are private, Medicare-ineligible, overseas, using compensation insurance, or expecting outpatient items, medicines, diagnostic tests or record-copy costs.

What to bring for appointments, admission, surgery or maternity

Documents and cards

  • Appointment letter or hospital correspondence
  • Medicare card
  • Veterans’ Affairs card if relevant
  • Private health fund details if you have one
  • Contact details for your GP, next of kin and carer
  • Advanced Care Plan, Enduring Power of Attorney, Health Direction, Statement of Choices or Guardianship documents if applicable
  • Workers’ compensation or third-party insurance claim documents if relevant
  • Passport, visa, insurance information and proof of address if not an Australian citizen and you do not have Medicare

Medicines and health items

  • All usual medicines in original packaging
  • Webster-Pak or dose administration aid if you use one
  • Inhalers, creams, patches, sprays, injections and over-the-counter medicines
  • Vitamins, herbal or alternative medicines
  • Any x-rays or scans relevant to treatment
  • CPAP machine if used, labelled with your name
  • Walking aids, dentures, hearing aids and eyeglasses
  • Comfortable clothes, pyjamas and firm non-slip enclosed shoes

Useful personal items

  • Toothbrush, toothpaste, deodorant, shampoo, hairbrush, comb or razor
  • Phone, charger, laptop or tablet if needed
  • Small amount of cash or bank card for café visits if appropriate
  • Something to read or do while waiting

Do not bring

  • Large sums of cash
  • Valuable jewellery or unnecessary valuables
  • Electrical items such as hairdryers, hair straighteners, televisions or fridges
  • Alcohol or tobacco products
  • Perfume or highly scented toiletries
Valuable item warning: Canberra Health Services says storage space is limited and it does not accept responsibility for lost valuable items. Ask your nurse about safe storage only if you cannot send a valuable item home.

Main reception, toilets, cafés, ATMs and practical facilities

Facility Practical detail
Main Reception Building 5, Level 2, street level, on Hospital Road. Ask here if you are unfamiliar with the campus.
Volunteers Volunteers wear purple T-shirts and can help with directions. Ask at Main Reception if you cannot find one.
Accessible toilets Accessible public toilets are in Main Reception Building 5 and Building 2 foyer, both on Level 2.
Changing Places toilet Available at Main Reception in Building 5. This larger accessible toilet has extra features for people with disability and carers.
Other toilets Public toilets are on each floor of Building 1 near lifts, each floor of Building 5, Emergency Department, Building 2 Level 3, corridor near Central Outpatients and Fracture Clinic, Building 3 behind Eye Clinic reception, and Building 19 Level 1 near entrance.
Breastfeeding Breastfeeding is welcome anywhere in the hospital.
ATMs Two ATMs are in the Building 2 Level 2 foyer. Bank fees may apply.
Free period products Available at this health service, generally in gender-neutral public bathrooms or women’s bathrooms where gender-neutral bathrooms are not available.
Shops and cafés Canberra Hospital has several shops, cafés and a children’s play area. Follow signs or ask Main Reception for current locations.

Questions to ask before visiting Canberra Hospital

For appointments

  • “Has my GP referral been received and triaged?”
  • “Which building, level and clinic desk should I use?”
  • “Is this appointment face-to-face, phone or video telehealth?”
  • “Do I need scans, blood results, medicines or a referral copy?”
  • “Can I use MyDHR to cancel or manage the appointment?”
  • “How long should I allow for the appointment and parking?”

For travel, visitors and costs

  • “Which car park is closest to this service?”
  • “Is the courtesy bus running and where is the nearest stop?”
  • “Can I use Building 11 after-hours intercom for maternity access?”
  • “Are visitor restrictions different for this ward today?”
  • “Could private, overseas, compensation, diagnostic test or medicine costs apply?”
  • “Who should I contact for health record copies after care?”

Canberra Hospital Garran FAQs

What is the address of Canberra Hospital Garran?

Canberra Hospital is located on Yamba Drive, Garran ACT 2605. The hospital is on the corner of Yamba Drive and Hindmarsh Drive in Canberra’s Woden Valley.

What is the main phone number for Canberra Hospital?

The main Canberra Hospital switchboard phone number is (02) 5124 0000. International callers can use +61 2 5124 0000.

Where is the Emergency Department at Canberra Hospital?

The Canberra Hospital Emergency Department is in Building 5, Hospital Road, Garran, near the main hospital entrance.

Is Canberra Hospital Emergency open after hours?

The Emergency Department is the after-hours access point for the hospital. For life-threatening emergencies, call 000 first.

How do I make an outpatient appointment at Canberra Hospital?

In most cases, your GP needs to send a referral to Canberra Health Services. Clinicians triage the referral, then you and your GP receive waiting list or appointment information.

How do I cancel or reschedule a Canberra Hospital outpatient appointment?

Cancel through MyDHR where available, call the clinic directly using the details in your letter, or use the Canberra Hospital outpatient cancellation form. Give at least 72 hours’ notice where possible.

What happens if I miss my Canberra Hospital outpatient appointment?

If you do not attend or cancel less than 24 hours before the appointment, Canberra Health Services records non-attendance. You have three months to contact them and rebook, or you may be removed from the waiting list and need a new referral.

Is parking free at Canberra Hospital?

Yes. Canberra Hospital provides free onsite parking for patients, visitors and staff, but many parking spaces are time limited and parking can be difficult to find.

Which car park is best for Canberra Hospital main entrance?

The Southern multi-storey car park on Bateson Road is a major option for the main hospital. The walk to the main hospital entrance is about 300 metres, with pedestrian access via Level 2 and an undercover walkway along Hospital Road.

Does Canberra Hospital have a courtesy bus?

Yes. The Canberra Hospital Courtesy Bus loops the campus every 15 minutes from 8:00am to 5:00pm Monday to Friday, excluding public holidays.

What are the visiting hours at Canberra Hospital?

Most Canberra Hospital visiting hours are 6:00am to 9:00pm every day. Some units, including the Neonatal Intensive Care Unit, Alcohol and Drug Withdrawal Unit and Adult Mental Health Unit, have different rules.

Where is Centenary Hospital for Women and Children?

Centenary Hospital for Women and Children is on the Canberra Hospital campus in Building 11, on the corner of Gilmore Crescent and Hospital Road.

How do I contact the Maternity Assessment Unit at Canberra Hospital?

Call the Maternity Assessment Unit on (02) 5124 7444 before attending where possible. It is in Building 11, Level 3, and is open 24 hours a day, 7 days a week.

How do I request my Canberra Hospital medical records?

Use the Canberra Health Services patient request form and send it with identification to CHS.HIS.ROI@act.gov.au, fax (02) 5124 3316, or post it to Health Information Services, Canberra Hospital, PO Box 11 Woden ACT 2606. For more information, call (02) 5124 2124.

Source and update note

This guide is based on official Canberra Health Services and ACT Government information for Canberra Hospital contact details, Emergency Department, outpatient appointment process, appointment cancellation rules, campus map, parking, Courtesy Bus, facilities, visiting hours, medical records, fees, maternity services and patient preparation. Hospital phone numbers, clinic locations, parking access, visitor rules and appointment instructions can change, so confirm urgent or personal details directly with Canberra Health Services before travelling.

This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.

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