Chermside hospital visit planner
TPCH emergency, outpatient, parking, map and visitor guide
The Prince Charles Hospital is a Metro North Health public hospital at 627 Rode Road, Chermside. This guide is written for patients, carers and visitors who need the practical details before travelling: Emergency access, outpatient appointment contacts, clinic locations, parking fees, Building 6 access changes, courtesy shuttle, transport, visitor rules, billing, patient records and official action links.
Use the tables and micro-steps below to complete the task you came for. Official links are included for actions such as checking current route times, changing appointment details, reading hospital policies or confirming ward-specific instructions.
For a life-threatening emergency in Australia, call 000. For non-urgent medical advice in Queensland, call 13 HEALTH on 13 43 25 84.
CallSwitchboard, clinic, records, accounts or feedback
ConfirmReferral, appointment, waitlist, clinic and building
TravelRode Road, parking, shuttle, bus, taxi or train
Check inBring Medicare, medicines, scans and letter
Quick contact details for The Prince Charles Hospital
Emergency
Adult Emergency and Children’s Emergency are on the ground floor, Main Building.
Open 24 hours, 7 days.
For life-threatening emergencies, call 000.
| Need | Official contact / action | Use this when |
|---|---|---|
| Main switchboard | (07) 3139 4000 | Ask to be transferred to a ward, Emergency, a clinic, bedside phone, records, food/services, pharmacy, security, or another department. |
| Adult Emergency | Ground floor, Main Building. Phone through switchboard: (07) 3139 4000 | Open 24/7 for adults with serious illness or injury. No GP referral is needed for Emergency. |
| Children’s Emergency | Ground floor, Main Building. Phone through switchboard: (07) 3139 4000 | Open 24/7 for children from birth to 16 years who need urgent medical attention. |
| Outpatient enquiries | (07) 3139 4207 TPCH_patient_enquiries@health.qld.gov.au |
Use your appointment letter first. Use this contact for general outpatient appointment questions. |
| Feedback / complaints / compliments | Consumer Liaison Officer: (07) 3139 4479 tpch_clo@health.qld.gov.au |
TPCH-only compliments, complaints and suggestions. Hours: 8:00am-4:00pm. |
| Mental Health feedback | 0488 795 690 MNMH-Feedback@health.qld.gov.au |
Use this for Metro North mental health service feedback. |
| Inpatient accounts | (07) 3542 5043 | Questions about hospital accommodation accounts or inpatient charges. |
| Private insurance / patient options | (07) 3139 5425 POLOTPCH@health.qld.gov.au |
Ask about using private health insurance, possible costs, private admission, workers compensation, veterans or third-party cover. |
| Patient access to health records | (07) 3139 5634 IAU-TPCH@health.qld.gov.au |
Use this if you are a patient seeking access to your own health information. |
| GP / hospital access to records | (07) 3139 5631 TPCH-MRD-ROI@health.qld.gov.au |
For GP and hospital requests for release of patient information. |
| Patient trust cash / valuables | Cashier Office: (07) 3139 5633 | Ground floor Cashier Office. Business hours for patient trust deposits and withdrawals are Monday-Friday, 8:00am-3:45pm. |
Prince Charles Hospital map, Rode Road entrance and wayfinding
Use 627 Rode Road, Chermside QLD 4032 for GPS. Metro North states the main entrance is on the ground floor of the Main Building and is accessed via Rode Road. Public car parks, main pick-up/drop-off and Emergency drop-off are also accessed via Rode Road.
| Where you need to go | Use this access point | Important local note |
|---|---|---|
| Main hospital / general enquiries | Main Building, ground floor, via Rode Road. | Start here if you are unsure. The main foyer has an enquiries desk and nearby outpatients area. |
| Adult Emergency | Ground floor, Main Building. | There is a designated Emergency pick-up/drop-off zone with a 20-minute maximum stay. |
| Children’s Emergency | Ground floor, Main Building. | Children’s Emergency treats children from birth to 16 years who need urgent care. |
| Heart and Lung clinics | Ground floor, Main Building. | Many cardiology, cardiothoracic, heart failure, transplant, thoracic and sleep clinics use the Heart and Lung area. |
| TPCH Specialist Outpatient Clinics | Ground floor, Main Building, unless your appointment letter says otherwise. | Check the clinic name, building and location on the SMS or letter before leaving home. |
| Building 6 services | Follow signs from the main entrance or use the courtesy shuttle during weekday operating hours. | Building 6 access changed due to major expansion works. |
| Endoscopy / Gastroenterology | Building 4 / Education Centre shuttle stop area. | The courtesy shuttle includes the Education Centre stop, nearest Gastroenterology / Endoscopy and Surgical Outpatients. |
Building 6 access change: Building 6 includes Cancer Care, Palliative Care, Cognitive Assessment and Management Unit, Adult Cystic Fibrosis Centre, Cystic Fibrosis Outpatients, Outpatients Teal and Children’s Allied Health Clinics. General access is 5:30am-9:00pm. After 9:00pm, use the intercom at the main entrance and security can arrange an escort.
Adult and children’s Emergency Department access at TPCH
Call 000 immediately for chest pain, stroke symptoms, severe breathing difficulty, major bleeding, poisoning, severe allergic reaction, unconsciousness, seizure, serious burns or major injury.
| Emergency service | Official detail | What patients should know |
|---|---|---|
| Adult Emergency Department | Ground floor, Main Building. Open 24/7. Phone: (07) 3139 4000. | Specialised adult urgent care for serious illness or injury, including heart, lung, general medical, surgical, psychiatric and older-person emergency care. |
| Children’s Emergency Department | Ground floor, Main Building. Open 24/7. Phone: (07) 3139 4000. | Urgent care for children from birth to 16 years. Children may be referred onward to Children’s Health Queensland if specialist care is needed. |
| Emergency drop-off | Front of Emergency. | Maximum stay is 20 minutes. If you need to stay with an ill relative longer, speak with the clinical team and move to long-stay parking. |
| Referral | No referral needed for Emergency. | GPs and specialists can refer adult patients by calling the emergency physician via hospital switchboard when appropriate. |
| Adult ED facilities | 37 treatment spaces, 6 resuscitation rooms, 18 acute beds, 9 short-stay beds, 4 short-stay recliners, plaster room, procedure room, radiology nearby, 24-hour cardiac angiography, helipad and acute care mental health service. | This helps explain why some urgent cases move quickly while less urgent patients may wait. |
| Children’s ED support | Paediatric emergency physicians, paediatricians, nurses, technicians, patient support assistants and allied health support. | The Children’s Ward has sleeping facilities for parents and carers if the child needs to stay. |
Micro step-by-step: using Emergency correctly
- Life-threatening symptoms? Call 000 now.
- Going by car? Use the Emergency drop-off zone only for short drop-off. Move to longer parking if staying.
- Tell triage clearly: main symptom, start time, medicines, allergies, recent surgery, pregnancy concerns, breathing/chest/stroke signs, and if symptoms are worsening.
- Waiting? Emergency is based on urgency, not arrival order. Tell triage if the patient becomes worse.
- Not life-threatening? For non-urgent medical advice in Queensland, call 13 HEALTH on 13 43 25 84 or contact your GP.
Outpatient appointments, referrals, waitlists and telehealth
An outpatient appointment means you see a specialist or clinician without being admitted. TPCH usually needs a referral letter from your GP or specialist. The hospital reviews the referral and then sends an appointment, waitlist update or clinic instructions.
| Step | What happens | Patient action |
|---|---|---|
| 1. Referral sent | Your GP or specialist sends a referral letter explaining the condition and reason for specialist review. | Ask your referrer which clinic is requested and whether any tests should be included. |
| 2. Hospital triage | The hospital reviews the referral and decides appointment priority, waitlist status or whether more information is needed. | Keep your phone number, address and next-of-kin details current. |
| 3. Appointment offer | You may receive a letter or SMS with appointment date, clinic, location and preparation instructions. | Read the letter carefully. The clinic may be in the Main Building, Heart and Lung area, Building 4, Building 6 or another Metro North location. |
| 4. Confirm appointment | The hospital may require confirmation. | Call the clinic number on your letter. If you do not confirm, the appointment may be offered to another patient. |
| 5. Change/cancel early | If you cannot attend, the clinic needs early notice. | Call the number on your letter or the relevant clinic contact. Also update address, mobile, email and next-of-kin details. |
| 6. Waitlist audit SMS | Patients on a waitlist may receive an SMS from “QLD Health” asking them to complete an online Personify Care form. | If unsure about the waitlist audit form, email opdaudit_tpch@health.qld.gov.au. |
| 7. Telehealth | Some appointments may be done by video call from home, GP clinic, public hospital or another health service. | Ask whether telehealth is suitable and test your device/internet before the appointment. |
| 8. Arrive and check in | On arrival, check in with reception or patient kiosk and allow time for possible tests before seeing the clinician. | TPCH asks patients to allow 2 to 3 hours for specialist appointments because delays can happen. |
High-use outpatient clinic contacts
Use the clinic number on your appointment letter first. These are useful official contacts when you need to confirm a clinic, location or appointment process.
| Clinic / service | Phone | Location listed by TPCH |
|---|---|---|
| General outpatients / many specialist clinics | (07) 3139 4207 | TPCH Specialist Outpatient Clinics, ground floor, Main Building, or location on appointment letter. |
| Cardiology | (07) 3139 4207 | Heart and Lung, ground floor, Main Building. |
| Cardiothoracic Surgery | (07) 3139 4207 | Heart and Lung, ground floor, Main Building. |
| Cardiac Investigations / Echocardiography / Electrophysiology | (07) 3139 4248 | Cardiac Investigations Unit, ground floor, Main Building. |
| Adult Congenital Heart Disease | (07) 3139 5581 | Heart and Lung, ground floor, Main Building. |
| Cystic Fibrosis | (07) 3139 4770 | Heart and Lung, ground floor, Main Building. |
| Lung function test | (07) 3139 4744 | Respiratory Investigation Unit, Level 1, Main Building. |
| Sleep Clinic / Sleep Disorders Centre | (07) 3139 4803 | Heart and Lung, ground floor, Main Building, and Caboolture Satellite Hospital. |
| Medical Oncology Clinic | (07) 3139 5572 | Cancer Care Services, Building 6. |
| Allied Health Oncology Service | (07) 3139 4443 | Cancer Care Services, Building 6. |
| Children’s outpatient services | (07) 3139 6612 | Children Outpatients, Building 6 near CAM Unit, or TPCH Specialist Outpatient Clinics depending on clinic. |
| Rehabilitation Outpatient Clinic | (07) 3139 4798 | Rehabilitation and Day Therapy Unit, ground floor, Main Building. |
| Palliative Care Outpatient Clinic | (07) 3139 4482 | Specialist Outpatient Department on Monday/Tuesday; Administration Building on Thursday. |
| Videofluoroscopic Swallowing Studies Clinic | (07) 3139 4740 | Medical Imaging Department, The Prince Charles Hospital. |
| General Surgery / Surgical Outpatients | (07) 3139 6391 | Building 4 or Specialist Outpatient Clinics; check appointment text. |
| Urology appointment changes | (07) 3139 5194 or (07) 3139 5576 | TPCH Specialist Outpatient Clinics, ground floor, Main Building. |
Doctor availability note: doctor rosters, clinic days and treating teams can change. Do not rely on third-party pages for a specific doctor’s day. Confirm with the clinic number on your appointment letter.
Hospital services, heart and lung clinics, surgery and children’s care
TPCH is a major cardiothoracic referral hospital and provides heart, lung, emergency, medical, surgical, cancer, palliative, rehabilitation, children’s, mental health, imaging and allied health services.
| Service area | What patients should know | Common contact/location |
|---|---|---|
| Heart and lung services | Includes cardiology, cardiothoracic surgery, heart failure, heart transplant, adult congenital heart disease, thoracic medicine, lung transplant, sleep disorders and adult cystic fibrosis. | Heart and Lung, ground floor, Main Building. Many appointment enquiries use (07) 3139 4207. |
| Queensland Lung Transplant Service | Statewide transplant pathway for severe complex lung disease, including single lung, double lung, heart-lung and heart-lung-liver pathways. | Department of Thoracic Medicine: (07) 3139 4393. |
| Adult Emergency | 24-hour urgent care for adults with serious illness or injury, with special expertise in heart and lung conditions. | Ground floor, Main Building. |
| Children’s Emergency and paediatrics | Children’s ED treats children from birth to 16 years. Children’s ward and outpatient support are available, with onward referral when specialist care is needed. | Children’s Emergency: ground floor Main Building. Children’s outpatient phone: (07) 3139 6612. |
| General medicine and surgery | Includes general medicine, general surgery, orthopaedics, urology, vascular surgery, gastroenterology, endoscopy, endocrinology, infectious diseases and intensive care. | Main Building, Building 4 and Specialist Outpatient Clinics depending on appointment. |
| Cancer and palliative care | Includes Cancer Care Services, Medical Oncology Clinic, Allied Health Oncology, Palliative Care and related services. | Building 6 and specified clinic locations. |
| Medical imaging | Supports Emergency, outpatient and inpatient care, including x-ray, CT and ultrasound near Emergency. | Medical Imaging Department and relevant clinic instruction. |
| Mental health | Includes acute mental health support linked with Emergency and Metro North mental health service pathways. | Use switchboard or mental health feedback contact depending on need. |
| Allied health | Includes physiotherapy, occupational therapy, psychology, social work, speech pathology, podiatry, nutrition and dietetics. | Many allied health outpatient contacts use (07) 3139 4443. |
Prince Charles Hospital parking fees, Building 6 access and concession steps
Public parking is available in multi-storey car parks and car park P3, accessed via Rode Road. There is no complimentary visitor parking on hospital grounds unless a specific free/concession rule applies.
| Public parking | Public car parks 1 and 2 are multi-storey car parks. Car park P3 is open-air and closest to Building 7 outpatients. |
|---|---|
| Access | Near the main entrance, accessed via Rode Road. |
| Open hours | 24 hours a day, 7 days a week. |
| Height restrictions | New multi-storey car park: 2.3m. Older multi-storey car park and Express ramp: 2.1m. Vehicles over these heights should use car park P3. |
| Disability parking | Spaces are in both multi-storey car parks and limited bays in P3. Multi-storey disability bays are on the ground floor and levels 2 and 3. Level 2 gives simple access to the level walkway to the hospital front. |
| Short-term parking | Short-term bays are opposite the main hospital entrance and directly outside or near Emergency. |
| Pick-up/drop-off | Two dedicated zones accessed via Rode Road: outside the main entrance and outside Emergency. They are strictly short-term. |
| Surrounding parking | Parking around the campus is regulated. Some free and metered street parking is available via Webster Road; always check signs. |
Official parking rates
| Parking time | Fee |
|---|---|
| 0 to 15 minutes | Free |
| 15 minutes to 1 hour | $3.00 |
| 1 to 2 hours | $5.00 |
| 2 to 3 hours | $7.00 |
| 3 to 4 hours | $9.00 |
| 4 to 6 hours | $11.00 |
| 6 to 24 hours / daily maximum | $13.00 |
Concessional parking: who may be eligible
| Eligibility pathway | Official rule / practical meaning |
|---|---|
| Financial hardship | Patients and/or primary carers experiencing financial hardship may be eligible. Valid healthcare card, pensioner concession card or veteran’s card may support the application. |
| Extended stay | Patients and/or primary carers of patients admitted over 14 days may request assessment on a case-by-case basis. |
| Frequent attendee | Patients and/or primary carers attending more than twice weekly for two weeks, or frequently over a longer period, may request assessment. |
| Special considerations | Special circumstances may be assessed, especially where social work is already supporting complex psychosocial concerns. |
| Discount | The procedure says concession parking generally applies a 50% discount to the current TPCH car parking tariffs, or another specified rate through special circumstances. |
Micro step-by-step: apply for discounted parking
- Ask for a concession parking form at ward reception, Admissions and Enquiries, Specialist Outpatients reception or Heart and Lung reception.
- Ask the care team or clinic to complete/authorise the application details where required.
- Take the original signed application, photo ID and exit ticket to a validation point.
- Use Cashier/Admissions where possible. Cashier validation is Monday-Friday, 8:00am-3:45pm excluding public holidays.
- Admissions validation is Monday-Thursday, 8:00am-5:00pm and Friday, 8:00am-4:30pm excluding public holidays.
- Weekend/public holiday validation may be available through Transit Lounge, 8:00am-4:30pm.
- After approval, pay at the parking ticket machine on exit using the validated ticket/barcode.
Building 6 access tip: Building 6 general access is 5:30am-9:00pm. If arriving after 5:00pm, use the intercom at the main hospital entrance and security can arrange an escort. If returning to the main entrance after 5:00pm, speak with staff in the clinical area for escort support.
Courtesy shuttle, bus routes, taxis and nearby train stations
Free courtesy shuttle
The six-seater shuttle runs from 7:30am to 5:30pm, Monday to Friday, excluding public holidays. It is especially useful for Building 6, Gastroenterology / Endoscopy and Surgical Outpatients.
- Stop 1: Hospital Main Entry
- Stop 2: Gastro / Endoscopy
- Stop 3: CAM and Outpatients Teal
- Stop 4: Cancer Care and Adult Cystic Fibrosis Centre
- Stop 5: Palliative Care
Charlie’s Angels volunteers
Charlie’s Angels volunteers help patients and visitors with directions, escorting to Building 6, greeting people at the front entrance and patient visits.
PDF guidance lists volunteer support from 7:30am to 3:00pm. The food/services page lists the enquiries desk volunteer time as weekdays 8:00am to 4:00pm.
| Transport option | Details for TPCH |
|---|---|
| Bus stop in hospital precinct | The Prince Charles Hospital on Main Road. Route 354 connects from the hospital front entrance on Main Road to Chermside bus station at Westfield Chermside. |
| Rode Road stop 36 | Routes 598 and 599. |
| Webster Road stop 38 | Routes 325 and 335. |
| Hilltop Avenue near Rainey Street stop 34b | Routes 334 and 354. |
| Wallace Street at Prince Charles Hospital stop 35 | Routes 334, 354 and 598. |
| Hilltop Avenue at Prince Charles Hospital stop 35 | Routes 334, 354 and 599. |
| Hamilton Road at Farnell Street stop 39 | Routes 325, 335, 340 and 353. |
| Nearby train stations | Nundah, Toombul, Virginia, Sunshine and Geebung stations are approximately 10 minutes by car or taxi. |
| Taxi rank and taxi phones | Taxi rank at the main entrance. Free taxi phones are in the main foyer near the Outpatients Desk and in Emergency. |
| TransLink | Call 131 230 or use TransLink journey planner for live route/timetable details. |
Medicare, private patients, insurance and possible hospital costs
| Patient situation | What TPCH says / what to confirm |
|---|---|
| Public patient with Medicare | Public patients eligible for Medicare are not required to pay for their stay in hospital. Other costs can include discharge medications and a daily contribution if admitted more than 35 days and not an acute patient. |
| Private patient | You can elect private care. You may be treated by a doctor of your choice if that doctor has right to private practice at the hospital and agrees to treat you. |
| Private health insurance | Patient Options Liaison Officers can help you understand fund cover for accommodation, medical/diagnostic services, doctor services and specialists such as anaesthetists. |
| Excess / co-payment | If using private insurance during a public hospital admission, excess/co-payment may not be required in some cases. If admitted privately from a specialist’s rooms, excess and co-payments apply for planned private admission. |
| Workers compensation / veterans / Defence Force | Hospital expenses may be covered by those third-party providers where applicable. |
| Overseas visitor / Medicare ineligible | Overseas visitors requiring medical attention may be billed for treatment. Bring your passport if you are not Medicare eligible or not an Australian citizen. |
| Medication bills | You can pay medication bills online, in person or by mail. Pharmacy Department hours are listed as 8:00am-5:00pm. |
| Inpatient accounts | For hospital accommodation account questions, call Revenue Department / inpatient accounts on (07) 3542 5043. |
| Patient Options Liaison Officer | Phone: (07) 3139 5425. Email: POLOTPCH@health.qld.gov.au |
Cost safety: do not guess fees from old search results. Confirm private admission, overseas billing, insurance excess, co-payments, discharge medicine costs and out-of-pocket charges with TPCH, your health fund or the treating team.
What to bring for Emergency, outpatients or admission
Bring each time you visit
- Medicare card
- Private health insurance card if you want to use it
- Health Care Card or concession card if you have one
- Current medications, including prescription, over-the-counter and herbal medicines
- Relevant x-rays, scans, test results or reports
- Glasses, hearing aids, dentures and mobility aids
- Sleep equipment such as CPAP or bilevel machine and accessories if relevant
- Passport if you are not Medicare eligible or not an Australian citizen
- Discharge information from previous admissions if relevant
For outpatient or longer stays
- Appointment letter and any clinic-specific instructions
- WorkCover claim number if relevant
- Refreshments and something to drink while waiting
- Dressing gown, cardigan, sleepwear or comfortable clothes for longer stays
- Closed-in, non-slip footwear
- Toiletries and personal items
- Advance Healthcare Directive or Enduring Power of Attorney if you have one
- Something to read or do while waiting
Valuables: avoid bringing large amounts of cash, jewellery, watches or valuable personal items unless essential. Name containers for dentures, glasses and hearing aids where possible.
Visiting hours, wards, bedside calls and visitor rules
TPCH visiting hours are flexible and vary by ward. Some areas have restricted visiting hours because of the type of care being provided, and many wards have rest periods. Ask ward staff about the specific ward you are visiting.
| Visitor topic | Practical detail |
|---|---|
| Ward contact | Call switchboard on (07) 3139 4000 and ask to be transferred to the ward, ward reception or patient’s bedside phone. |
| Patient privacy | Staff will not provide specific medical information by phone to protect privacy and confidentiality. |
| Mobile phones | Mobile phones can be used, but some areas may restrict use due to sensitive equipment or patient illness. Follow signage and staff instructions. |
| Food for patients | Choose low-risk food and check with staff before giving food to a patient. Ward fridges are cleaned daily and opened food/fluids may be discarded after 24 hours. |
| Flowers | Check with nursing staff. Flowers and potted plants are not allowed in Intensive Care or Coronary Care Units. Oriental lilies are not allowed due to staff allergies. |
| Smoking | Smoking is not permitted on hospital grounds or within 5 metres of campus boundaries. Fines can apply. |
| Toilets | Toilets are located on every floor. General and disabled toilets and baby change rooms are available. |
| Breastfeeding | A Mother’s Room is located in the Education Centre near the toilets. The food/services page also lists a Mother’s Room near the main entrance toilets. |
| Behaviour expectations | Aggressive behaviour, harassment, threats, racist/sexist/demeaning language and physical attacks are not acceptable. Security is available 24/7. |
Ward and area examples
| Area / ward | Level / building |
|---|---|
| Cognitive Assessment and Management Unit | Ground floor, Building 6 |
| Coronary Care Unit | Ground floor, Main Hospital building |
| Day Surgery | Level 2, Main Hospital building |
| Early Assessment Medical Unit | Level 1, Main Hospital building |
| Geriatric Evaluation and Management | Level 1, Main Hospital building |
| Intensive Care | Level 2, Main Hospital building |
| Paediatrics | Ground floor, Main Hospital building |
| Palliative Care | Building 6 |
| Rehabilitation and Acute Stroke Unit | Ground floor, Main Hospital building |
| Respiratory Investigations Unit | Level 1, Main Hospital building |
| Thoracic Ward | Level 1, Main Hospital building |
Food, Wi-Fi, cashier, lost property and hospital facilities
| Facility | Official detail |
|---|---|
| Main Café | Ground floor, Main Building. Monday-Friday 7:00am-6:00pm; Saturday-Sunday 8:00am-3:00pm. Public holiday hours vary. Phone: 1800 501 269. |
| Hospital Entry Café | Ground floor entrance, Main Building. Monday-Friday 6:30am-2:00pm; closed weekends and public holidays. Phone: 1800 501 269. |
| Emergency Entry Coffee Caravan | Emergency entrance. Monday-Friday 7:30am-2:00pm; closed weekends and public holidays. Phone: 1800 501 269. |
| Fresh food vending machines | Located at Café for The Common Good main café and Emergency Department. Open 24 hours. |
| Other vending machines | Beverage and snack machines are on each floor of the hospital. |
| Wi-Fi | Free Wi-Fi is available in patient areas. Connect to network name QH-FreeWiFi. |
| Enquiries desk | At the front entrance, staffed by Charlie’s Angels hospital volunteers. Volunteers work weekdays 8:00am-4:00pm on the food/services page. |
| Lost property | Items are kept for 3 months and then donated to charity if not collected. Email TPCHSecurity@health.qld.gov.au. |
| Public phones | Located in the main foyer near the entrance and outside the Common Good Café. Phone cards can be purchased from the Common Good Café. |
| Justice of the Peace | Every Monday and Thursday, 9:00am-10:00am at the booth next to the pharmacy on the ground floor near the main lifts. Bedside visits can be arranged 10:00am-11:00am through a hospital social worker. |
| Patient trust cash and valuables | Ground floor Cashier Office. Deposits and withdrawals during business hours Monday-Friday 8:00am-3:45pm. Photo ID is required for withdrawals. |
Questions to ask before visiting TPCH
For appointments and clinics
- “Is my appointment in the Main Building, Heart and Lung, Building 4, Building 6 or another location?”
- “Do I need to confirm the appointment or will it be given to another patient?”
- “Do I need a current referral or extra tests before the appointment?”
- “Can this appointment be telehealth?”
- “Should I allow 2 to 3 hours, and do I need to arrive early for tests?”
For travel, parking and cost
- “Which car park is closest to my clinic or ward?”
- “Can I use the free shuttle for Building 6, Endoscopy or Surgical Outpatients?”
- “Am I eligible for concessional parking?”
- “Will there be discharge medication, private insurance, overseas visitor or other costs?”
- “Can I get interpreter, social work, JP or mobility help?”
Official Prince Charles Hospital links for actions and verification
| Need | Official link |
|---|---|
| Main hospital website | The Prince Charles Hospital official Metro North page |
| Contact, phone, feedback and records | TPCH contact page |
| Emergency adult service | Adult Emergency Department |
| Children’s Emergency | Children’s Emergency Department |
| Outpatient appointments | Your appointment outpatients |
| Healthcare services list | Healthcare services A-Z |
| Parking and public transport | Parking and transport |
| Building 6 access changes PDF | Building 6 entry and parking changes |
| Concessional parking flyer | Concessional car parking flyer |
| Visitor information and wards | Visitor information |
| Food, Wi-Fi, JP and services | Food, drinks and services |
| Financial consent and private insurance | Informed financial consent |
| TransLink journey planner | TransLink |
Prince Charles Hospital FAQs
What is the address of The Prince Charles Hospital?
The Prince Charles Hospital is located at 627 Rode Road, Chermside QLD 4032, Australia.
What is the main phone number for Prince Charles Hospital?
The main switchboard phone number for The Prince Charles Hospital is (07) 3139 4000.
Does Prince Charles Hospital have an Emergency Department?
Yes. The Prince Charles Hospital has an Adult Emergency Department and a separate Children’s Emergency Department on the ground floor of the Main Building. Both are open 24 hours a day, 7 days a week.
What age does the Children’s Emergency Department treat?
The Children’s Emergency Department treats children from birth to 16 years who become seriously unwell or injured and need urgent medical attention.
How do I contact Prince Charles Hospital outpatients?
For general outpatient enquiries, call (07) 3139 4207 or email TPCH_patient_enquiries@health.qld.gov.au. Use the clinic number on your appointment letter first.
Where is parking at Prince Charles Hospital?
Public car parks are near the main hospital entrance and are accessed via Rode Road. Public car parks 1 and 2 are multi-storey car parks, and car park P3 is an open-air car park closest to Building 7 outpatients.
How much does parking cost at Prince Charles Hospital?
Official parking rates list 0 to 15 minutes as free, 15 minutes to 1 hour as $3, 1 to 2 hours as $5, 2 to 3 hours as $7, 3 to 4 hours as $9, 4 to 6 hours as $11, and 6 to 24 hours as $13.
Is concessional parking available at TPCH?
Yes. Eligible patients or their primary carer may apply for discounted parking if they attend frequently, stay for an extended period, have special needs or experience significant financial hardship. Forms are available at ward reception, Admissions and Enquiries, Specialist Outpatients reception and Heart and Lung reception.
Does Prince Charles Hospital have a free shuttle bus?
Yes. A free six-seater courtesy shuttle runs 7:30am to 5:30pm Monday to Friday, excluding public holidays, with stops including the main entrance, Gastro/Endoscopy, CAM and Outpatients Teal, Cancer Care and Adult Cystic Fibrosis Centre, and Palliative Care.
Which bus routes go near Prince Charles Hospital?
Metro North lists route 354 from the hospital precinct to Chermside bus station, plus nearby stops for routes 598, 599, 325, 335, 334, 340 and 353. Check TransLink for current route times.
Can private health insurance be used at The Prince Charles Hospital?
Yes. Patients admitted to The Prince Charles Hospital may choose to be treated as a private patient and use private hospital insurance. Patient Options Liaison Officers can help explain cover and possible costs.
How do I get access to my health records from TPCH?
For patient access to health records, call (07) 3139 5634 or email IAU-TPCH@health.qld.gov.au. GP and hospital access requests use (07) 3139 5631 or TPCH-MRD-ROI@health.qld.gov.au.
Source and update note
This guide is based on official Metro North Health pages and PDFs for The Prince Charles Hospital contact details, emergency care, outpatient appointments, clinic contacts, parking, Building 6 access, courtesy shuttle, transport, visitor information, facilities, financial consent, patient records and feedback. Hospital phone numbers, parking rates, clinic locations, visitor rules and billing arrangements can change, so confirm urgent or appointment-specific details directly with TPCH before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.