Randwick hospital campus planner
Prince of Wales Hospital Emergency entrance, appointments, parking, map and visitor help
Prince of Wales Hospital is a major public teaching hospital and tertiary referral centre in Randwick, Sydney. This guide is written for people who need practical answers quickly: where to go, which number to call, how to reach Adult Emergency, how outpatient referrals work, how much parking may cost, when to visit, how to request records, and what to bring.
The Randwick Hospitals Campus has several entrances, buildings and linked services. The important official details are included here first. Official links are placed where you may need to complete an action, such as checking the campus map, paying an invoice, requesting records, changing an outpatient appointment or confirming parking.
For immediate danger or a life-threatening emergency in Australia, call 000. Do not wait for an appointment or rely on an online hospital guide.
1. Choose entrance
Barker, High, Botany or Magill Street depending on your task.
2. Confirm clinic
Use appointment letter, Outpatients or service-specific contact.
3. Plan parking
Barker Street car park, concession desk or public transport.
4. Check in
Bring Medicare, referral, medicines, scans and ID.
5. Leave safely
Discharge lounge, medicines, pickup and GP follow-up.
Fast action: phone numbers, address and what to do first
Adult Emergency
Magill Street, Randwick
Adult Emergency Department: (02) 9382 9956
Life-threatening emergency: 000
| Need | Best action | Important detail |
|---|---|---|
| Life-threatening emergency | Call 000 | Use this for severe chest pain, stroke symptoms, severe breathing difficulty, major trauma, collapse, major bleeding, poisoning or severe allergic reaction. |
| Adult Emergency Department | Go to Magill Street, Randwick | The Adult Emergency Department is in the Acute Services Building on Level B2. Children under 16 should attend Sydney Children’s Hospital Emergency at the Randwick campus. |
| Main hospital contact | (02) 9382 2222 | Use the switchboard for wards, services, AHLO support, registrar contact, or if unsure which department you need. |
| Outpatient appointment | (02) 9382 0400 | Adult Outpatients phone operating hours are Monday to Friday, 8:30am to 4:30pm. |
| Consumer feedback | (02) 9382 2755 | Email: seslhd-powhconsumerfeedback@health.nsw.gov.au |
| Medical records | (02) 9382 3771 | Health Information Unit, Level 0, Dickinson Building. Fax: (02) 9382 3777. |
| Invoice payment by phone | 1800 915 188 | Monday to Friday, 8:00am to 4:30pm. MasterCard and Visa accepted. |
Prince of Wales Hospital map, campus entrances and Acute Services Building video
Prince of Wales Hospital is on the Randwick Hospitals Campus, around 6 km from Sydney CBD and about 8 km from Sydney Domestic Airport. Entry can be via Barker Street, High Street, Botany Street or the Magill Street Emergency entrance, depending on why you are visiting.
Map micro-guide: use Barker Street for the main campus car park and general campus access, High Street for the Patient Discharge Lounge and Eye Clinic routes, Botany Street for the Acute Services Building, and Magill Street via Botany Street for Adult Emergency drop-off.
Official Acute Services Building video
This official public-sector video explains the Prince of Wales Hospital Integrated Acute Services Building. It is useful because Adult Emergency and several services are now connected to this newer building.
Which entrance should you use at Randwick campus?
| Need | Best entrance / place | What to do next |
|---|---|---|
| Adult Emergency Department | Magill Street entrance, via Botany Street | Use Emergency signage. Call 000 first for life-threatening symptoms. |
| Acute Services Building | 77 Botany Street, opposite UNSW | You can also access it through existing Randwick Hospitals Campus buildings via the internal level 0 link bridge near the Royal Hospital for Women. |
| Main hospital / general directions | Barker Street or High Street | Use information counters or electronic kiosks if your letter is unclear. |
| Adult Outpatients Department | Level 2, Campus Centre, Building 16 | Some specialties manage appointments separately, so check your letter before travelling. |
| Patient Discharge Lounge | High Street entrance, Level 2, Parkes building | If coming from the car park, enter Level 0, follow signs to Dickinson building, take Dickinson lifts to Level 2, then follow signs to Parkes building. |
| Eye Clinic | Level 4, High Street Building, Building 2 | Use High Street entrance and bring referral/appointment information. |
| Nuclear Medicine and PET | Level 2, Campus Centre, Building 16 | Confirm preparation instructions and arrival time before the scan. |
| Medical Oncology clinics | Level 2, Nelune Comprehensive Cancer Centre, Building 3 | For HODC treatment, use Level 4 of Nelune Comprehensive Cancer Centre. |
| ICU / some acute wards | Acute Services Building | ICU is listed at Level 3 North, Acute Services Building. Confirm ward location before visiting. |
Finding help: information counters are available at Barker Street, High Street and Botany Street entrances during listed hours, and the Emergency Department at Magill Street is open 24 hours.
Reception counters, kiosks and wayfinding help
| Wayfinding point | Opening / access details | Best use |
|---|---|---|
| Randwick campus information counter, Barker Street | 8:00am to 8:30pm, 7 days a week. | General directions, car park access, campus map, concession parking questions. |
| Prince of Wales information counter, High Street | 8:00am to 8:30pm weekdays; 9:00am to 5:30pm weekends. | High Street clinics, Eye Clinic, Patient Discharge Lounge, Parkes/Clinical Sciences routes. |
| Prince of Wales information counter, Botany Street | 8:00am to 8:00pm weekdays; 9:00am to 5:30pm weekends. | Acute Services Building, Botany Street entrance, link bridge directions. |
| Emergency Department, Magill Street | Open 24 hours. | Adult emergency access only. For life-threatening symptoms, call 000. |
| Electronic information kiosks | At Barker Street, High Street and Botany Street entrances. | Quick building/ward/clinic directions when the desk is busy. |
Adult Emergency Department: location, phone and when to use it
For a serious or life-threatening emergency, call 000. Do not drive yourself if symptoms could worsen on the way.
| Adult Emergency Department | Prince of Wales Hospital Adult Emergency Department, Magill Street, Randwick. |
|---|---|
| Emergency phone | (02) 9382 9956 |
| Building / level | Level B2, Acute Services Building. |
| Children under 16 | Children under 16 should attend Sydney Children’s Hospital Emergency Department on High Street at the Randwick Hospitals Campus. |
| Emergency drop-off | Magill Street entrance via Botany Street. |
| Psychiatric Emergency Care Centre | PECC is listed on Level B2 of the Acute Services Building. |
Emergency micro-steps
- Call 000 first for life-threatening symptoms.
- Use Magill Street via Botany Street for Adult Emergency access.
- Bring Medicare card, photo ID, medicines and allergy information when safe to do so.
- Tell triage staff immediately if you need an interpreter, disability support, cultural support, or if the patient is at risk of harm.
- For children under 16, use Sydney Children’s Hospital Emergency Department instead of the adult ED.
Outpatient appointments, referrals and appointment changes
The Adult Outpatients Department provides appointments with doctors, nurses and allied health professionals across a range of surgical and medical specialties. Most outpatient appointments are managed through this department, although some specialties manage their own bookings and locations.
Adult Outpatients Department
- Phone: (02) 9382 0400
- Department hours: Monday to Friday, 8:00am to 5:30pm.
- Phone hours: Monday to Friday, 8:30am to 4:30pm.
- Closed weekends and public holidays.
- Location: Level 2, Campus Centre, Building 16.
Referral rules
- You need a referral from your GP or specialist.
- Your doctor submits the referral electronically via HealthLink.
- The referral should include medical history, relevant test results, X-ray results and current medicines.
- If accepted, the hospital sends appointment details to you and your doctor.
- If an appointment is not available, the hospital sends a letter confirming you are on the waiting list.
- If you provide a mobile number, you may receive an SMS reminder in the week before your appointment.
Outpatient clinics listed by the hospital
| Clinic / specialty | What to know |
|---|---|
| Aged care | Outpatient appointment through relevant specialty pathway. |
| Cardiology – Pacemaker | Confirm appointment details and device paperwork before attending. |
| Cognitive disorders | Bring referral, medicine list and any previous assessments if requested. |
| Colorectal | Check preparation instructions if procedures or imaging are involved. |
| Dermatology | Bring referral and details of prior treatment or test results. |
| Endocrinology | Ask whether blood tests are required before clinic. |
| ENT | Confirm clinic location because some specialties use different locations. |
| Fracture | Bring imaging, reports, referral and injury/discharge paperwork. |
| Gastroenterology | Some clinics are at The Billington Centre or Outpatients B, Level 2, Campus Centre. |
| General surgery | Check surgery/pre-admission instructions if relevant. |
| Infectious diseases | Outpatient clinics are available for community patients with infectious disease needs. |
| Neurointervention, neurovascular and neurosurgery | Bring imaging discs/reports if requested. |
| Orthopaedics | Check if the appointment is fracture, surgical follow-up or general orthopaedics. |
| Prescription and Opioid Pain Management | Bring medication list and previous pain management documents if requested. |
| Plastic and reconstructive surgery | Confirm clinic location and documentation needed. |
| Rheumatology | Ask whether blood tests or imaging should be completed before visit. |
| Spinal injuries | Spinal medicine is one of the hospital’s specialist service areas. |
Appointment micro-checklist
- Check the appointment letter for clinic name, building, level and arrival time.
- Confirm whether the appointment is in Adult Outpatients or a specialty-managed clinic.
- Bring referral, Medicare card, medicine list, scans, X-rays and test results.
- If you cannot attend, call the relevant department in advance.
- Ask for interpreter support early if needed.
- For urgent referral questions, health professionals should call the hospital switchboard and ask for the relevant registrar or fellow.
Services, clinics and patient care areas
Prince of Wales Hospital provides care to South Eastern Sydney and specialist services to people across NSW. The official hospital page says it cares for more than 60,000 Emergency Department patients each year, has around 50,000 inpatient admissions, and provides more than 900,000 non-admitted care occasions each year.
| Service area | Useful official detail | What patients should confirm |
|---|---|---|
| Emergency and intensive care | Adult Emergency is Level B2 in the Acute Services Building. ICU is listed at Level 3 North in the Acute Services Building. | Use 000 for life-threatening emergencies. Confirm ward location before visiting ICU. |
| Medical and surgical services | Includes broad inpatient, outpatient, acute and planned care. | Check appointment letter, pre-admission instructions and fasting/medicine instructions. |
| Outpatients | Adult Outpatients is Level 2, Campus Centre, Building 16. | Referral, appointment letter, clinic desk and SMS reminder details. |
| Eye Clinic | Adult Eye Clinic is Level 4, High Street Building, Building 2. Phone: (02) 9382 2261. | Bring optometrist/GP/specialist referral and eye imaging or reports if requested. |
| Nuclear Medicine and PET | Level 2, Campus Centre, Building 16. Phone: (02) 9382 2200. Hours: 7:45am-4:30pm Monday-Friday. | Preparation instructions, injection/scan timing and whether someone can accompany you. |
| Medical oncology | Outpatient clinics are on Level 2, Nelune Comprehensive Cancer Centre. HODC treatment is on Level 4. | Appointment time, treatment location, transport support and parking concession options. |
| Infectious diseases | Care for hospital and community patients, including infections, HIV and hepatitis pathways. | Which clinic day, referral route and infection-control instructions apply. |
| Spinal medicine | Spinal medicine is listed as one of the hospital’s specialty service areas. | Bring imaging, reports, referral and mobility/support information. |
| Cardiovascular care | Cardiovascular care is listed as a specialty service area. | Bring medication list, test results and device information if relevant. |
| Social work | Social work can support illness/disability changes, anxiety, discharge planning, family support, grief/trauma, NDIS, Centrelink, Housing NSW, IPTAAS and parking concessions. | Ask staff for a social work referral early, especially before discharge. |
| Spiritual and pastoral care | Chaplains provide confidential listening, bedside visits, pastoral care and faith support. Enquiry line: (02) 9382 2093. | Ask staff or leave a message for non-urgent support. Emergency after-hours pastoral support may be available. |
Parking fees, concession parking and mobility parking
Prince of Wales Hospital is on the Randwick Campus with several hospitals and services. The main car park is accessible via Barker Street and is operated by Point Parking. It is open 24 hours a day, 7 days a week.
Regular parking rates
- 0-30 minutes: $5.80
- 30 minutes-1 hour: $11.60
- 1-1.5 hours: $17.40
- 1.5-2 hours: $23.20
- 2-2.5 hours: $29.00
- 2.5+ hours: $35.00
- Maximum daily rate: $35.00
Where to ask about parking
- Point Parking phone: (02) 9326 7233
- Campus Information and Concessional Parking counter: Barker Street entrance.
- Counter hours: 8:00am to 8:30pm, Monday to Sunday.
- After hours: car park office on B1 of the car park.
- Check NSW Health hospital parking app or official parking page before travelling.
Concessional parking rates
| Concession rate | What it means |
|---|---|
| 0-3 hours | Free |
| 3+ hours | $6.80, one exit only per 24 hours |
| 3-day ticket | $13.50, frequent use allowing multiple entries and exits within 3 days |
| 7-day ticket | $27.10, frequent use allowing multiple entries and exits within 7 days |
Who may qualify for concession parking?
| Eligibility group | What to bring / do |
|---|---|
| Mobility Parking Scheme permit holder | Bring parking ticket, photo ID and mobility permit details. |
| Pensioner Concession Card holder | Bring concession card, photo ID and parking ticket before exiting. |
| Gold Veterans Affairs Card holder | Bring card, photo ID and parking ticket. |
| Health Care Card holder | Bring Health Care Card, photo ID and parking ticket. |
| Ongoing cancer treatment patient | Ask your cancer service or administration staff where to validate. |
| Treatment over more than one week | Ask ward/clinic staff or Barker Street information counter. |
| More than twice weekly attendance | Includes carers of long-term patients who visit frequently. |
| Cardiac rehab / daily dressings / health promotion classes | Ask the service desk for validation route. |
| Financial hardship | Patients and carers experiencing financial hardship may be entitled to concessional car parking. |
Parking clarity tip: do not assume the first 3 hours are free unless you qualify for concessional parking and validate correctly. Standard parking and concessional parking are different systems.
Public transport, light rail, bus, taxi and drop-off
| Transport option | Official / practical detail | Tip |
|---|---|---|
| Light rail | Light rail runs between Randwick and Circular Quay via Central Station. The hospital platform is at High Street and Avoca Street. | If going to the Acute Services Building, the closest stop is at the University of New South Wales on High Street. |
| Bus | Bus stops are around 5 minutes’ walk from Randwick Campus. | Use Arthur, Belmore and Avoca Street stops where possible because the walk up from Barker Street can be steep. |
| Taxi | Taxi ranks are available near key entrances, including Barker/High Street campus areas. | Tell the driver whether you need Barker Street, High Street, Botany Street, Magill Street Emergency or Nelune Cancer Centre. |
| Wheelchair accessible taxi | Wheelchair Accessible Taxi Service: (02) 8332 0200 | Book ahead if you need wheelchair access after discharge or a long clinic day. |
| Taxi booking | Taxis Combined: 13 33 00. Premier Cabs: 13 10 17. | A dedicated taxi telephone is located near information counters at each entrance. |
| Country / regional travel | IPTAAS may help if you are from a country area or need travel/accommodation assistance. | Bring IPTAAS paperwork if relevant and ask social work for help. |
Local inside tip: the campus is large and hilly in places. If someone has mobility issues, plan the exact entrance before travelling instead of just searching “Prince of Wales Hospital” in maps.
Visiting hours, quiet hours and patient enquiries
| Usual visiting hours | 10:00am to 1:00pm and 3:00pm to 8:00pm in most wards. |
|---|---|
| Quiet hours | Most wards have quiet hours from 8:00pm to 8:00am and 1:00pm to 3:00pm. |
| Ward differences | Some wards may have different visiting times or special requirements, including Intensive Care. |
| Confirm before travelling | Call Patient Enquiries on (02) 9382 2300. |
| Children visiting | Children must be supervised at all times. |
Visitor micro-steps
- Call (02) 9382 2300 before travelling if visiting ICU, a special ward, or a patient who recently moved wards.
- Avoid visiting during quiet hours unless the ward agrees.
- Do not visit if unwell or if the ward has infection-control restrictions.
- Use the exact building/level from the patient’s ward or the information counter.
- Ask nursing staff before bringing food, flowers or large items.
Medicare, private patient choices, overseas visitors and invoice payment
Public patient with Medicare
If you are an Australian with a Medicare card, you can choose public or private treatment. As a public patient, you must present your Medicare card and are treated by a hospital-nominated team without personal charges for medical or hospital services, except for some equipment hire.
Private patient
Private patients may be able to choose their doctor, may have private health insurance excess waived, and may receive priority for a single room if available and covered. Some medical and hospital service charges may apply if not covered.
No Gap Emergency admission
Private patients admitted through the Prince of Wales Public Hospital Emergency Department may be offered a “No Gap” billing arrangement, including waived applicable excess and no out-of-pocket clinical care costs under that arrangement.
Overseas visitors
Overseas visitors without a reciprocal health care agreement may need to pay for services. Bring passport, visa, home address and email address. Treatment may be limited to medically necessary care unless payment arrangements are made.
Claims and special billing situations
| Situation | What to bring or check |
|---|---|
| Workers compensation | Bring claim number and insurance details. |
| Motor vehicle accident claim | Bring relevant SIRA form and claim information. |
| Public liability / compensation claim | Bring solicitor contact details. |
| Mesothelioma claim | Bring “Letter of approval” from the Dust Diseases Board. |
| Seeking asylum | NSW public hospitals can be used free of charge; bring a document showing you are seeking asylum and tell staff. |
Patient Liaison and invoice payment
| Payment / billing task | Contact / action |
|---|---|
| Public/private patient questions | Patient Liaison Officers: (02) 9382 9055 or (02) 9382 9976. Email: SESLHD-PatientLiaison@health.nsw.gov.au |
| Private insurance information | Patient Liaison: (02) 9382 3952 or SESLHD-PatientLiaison@health.nsw.gov.au |
| Pay online | Use the official South Eastern Sydney Local Health District payment page with MasterCard or Visa. |
| Pay by phone | Call 1800 915 188, Monday-Friday, 8:00am to 4:30pm. MasterCard and Visa accepted. |
| Pay in person | Cashier office, Level 2, Clinical Sciences Building via High Street entrance. Open Monday-Friday, 8:30am to 4:00pm. |
| In-person payment methods | Cash, cheque, credit card and EFTPOS accepted. American Express and Diners are not accepted. |
| Pay by mail | Make cheque payable to South Eastern Sydney Local Health District and mail cheque plus invoice stub to Prince of Wales Hospital, SESLHD Locked Mail Bag No 2001, Randwick NSW 2031, Australia. |
Cost safety: confirm billing before admission if you are private, uninsured, overseas, claiming compensation, using a reciprocal agreement, or expecting imaging, prosthetics, equipment or medicine costs.
Interpreter, Aboriginal liaison, social work and pastoral care
| Support need | Official detail | Action |
|---|---|---|
| Interpreter help | You can use Translating and Interpreting Service (TIS) on 131 450 to set up a telephone conversation with the healthcare professional. | Call 131 450, tell the operator your language, then ask to connect to the hospital department. |
| Aboriginal Hospital Liaison Officer | AHLO is available Monday-Friday, 8:30am to 4:30pm. | Call the hospital switchboard on (02) 9382 2222 and ask for the Aboriginal Hospital Liaison Officer. |
| Social Work Department | Supports anxiety, stress, discharge planning, family support, loss/grief/trauma, NDIS, Centrelink, Housing NSW, IPTAAS and parking concessions. | Phone (02) 9382 2372 or visit Level 3, High Street Building. |
| Community Social Worker | Supports people over 65 who are frail and people with disability. | Phone (02) 9369 0400. |
| Eastern Suburbs Mental Health Service | 24-hour mental health contact. | Phone 1800 011 511. Use 000 for immediate danger. |
| Domestic Violence Hotline | 24-hour support. | Phone 1800 656 463. For emergencies, call 000. |
| Chaplaincy / pastoral care | Confidential listening, bedside visits, emotional and spiritual support, meditation and faith support. | Leave a message on (02) 9382 2093. |
Wi-Fi, food, pharmacy, ATM, chapel and campus facilities
Free Wi-Fi steps
- Open Wi-Fi settings on your device.
- Select NSW_Health_Guest_WiFi_SESLHD.
- Choose Prince of Wales Hospital & Community Health Services.
- Select “Create a new account”.
- Select “Free Service”.
- Complete the registration form and accept terms.
- If stuck, contact Hills Health Solution Service Centre on 1800 063 829 or hhshelpdesk@hills.com.au.
Food and services
- Tsubu Sushi is at the Botany Street entrance, Level B1, Acute Services Building.
- The Plume Café is on Level 0 of the Acute Services Building and at the High Street entrance of Sydney Children’s Hospital.
- LifeGrain Café is at Level 0 Barker Street entrance and Level B1 of the Acute Services Building.
- At least one café is usually open from 7:00am to 7:00pm, but times change. Ask enquiry desk staff on (02) 9382 2291.
- 24-hour vending machines are available for snacks and cold drinks.
- Hospital Foyer Pharmacy is on Level 0, Barker Street entrance. Phone: (02) 9382 8800.
| Facility | Where / what to know |
|---|---|
| ATMs | Level 0 near Barker Street entrance and Level 2 near High Street entrance. |
| Multi-faith chapel | Level 0 of the Campus Centre near Barker Street entrance. |
| Barmbli Place | High Street entrance, Level 2. Aboriginal families and carers can use this room to sit, yarn or have a cuppa. |
| Laundry | The hospital does not have laundry facilities. |
| Smoking | Smoking is only permitted in two designated areas: one near Barker Street entrance and one on Princess Avenue. |
Medical records, discharge lounge and going home safely
Requesting health records
- Phone: (02) 9382 3771
- Fax: (02) 9382 3777
- Location: Health Information Unit, Level 0, Dickinson Building.
- Business hours: Monday-Friday, 8:30am to 5:00pm, closed public holidays.
- Include dates/times of hospital care, two forms of ID, consent/proof of authority if required, and payment of fee.
- Completed applications are usually processed within 28 days.
Patient Discharge Lounge
- Phone: (02) 9382 7950
- Open Monday-Friday, 8:00am to 5:30pm.
- Closed weekends and public holidays.
- Closest entrance: High Street, Level 2.
- From the car park: enter Level 0, follow signs to Dickinson building, take Dickinson lifts to Level 2, then follow signs to Parkes building.
- Used while waiting for pickup, transport or transfer after discharge.
Before leaving hospital micro-checklist
- Ask if a doctor, pharmacist, occupational therapist or other staff member must see you before discharge.
- Collect your discharge letter and give it to your GP.
- Confirm follow-up appointments and who books them.
- Ask for a clear explanation of medicine changes.
- Ask whether you are receiving up to five days of medicines or a prescription for a community pharmacy.
- Make sure someone over 18 can accompany you home if required.
- If you live alone or need support, ask to speak with a social worker before discharge.
- For urgent symptoms after discharge, contact your GP, Hospital in the Home / Community Health if involved, or call 000 in an emergency.
What to bring to Prince of Wales Hospital
Documents and cards
- Appointment letter, SMS or booking confirmation
- Medicare card
- Health insurance details
- Photo ID
- Referral letter if required
- Concession card, Veterans Affairs card or claim details if relevant
- Workers compensation, motor accident, public liability or other insurance claim information if relevant
- Passport and visa if an overseas visitor
- IPTAAS form if coming from a country area
Health and personal items
- Prescribed medicines and current medication list
- Tablets, creams, drops, ointments, inhalers, teas, vitamins or traditional medicines you use
- Allergy information
- X-rays, scans or reports the doctor asked you to bring
- Glasses, dentures, walking aids, CPAP or medical equipment
- Toothbrush, toothpaste, soap, shampoo, comb and sanitary items
- Pyjamas, dressing gown, non-slip slippers or shoes
- Phone charger
- Change of clothes for going home
Valuables: leave valuables at home where possible. If you come unexpectedly with valuables, ask staff about locking them away. The cashier’s office is on Level 2 in the Parkes building and has limited reclaim hours.
Nearby accommodation and travel support
The official hospital accommodation page lists nearby options for families, carers and country patients. Prices and availability change, so call the accommodation directly before travelling.
| Accommodation | Address | Phone |
|---|---|---|
| Avoca Lodge | 235 Avoca St, Randwick | 02 9399 7779 |
| High Cross Park Lodge | 7-9 Cuthill St, Randwick | 02 9314 5553 |
| Perouse Lodge | 6 Perouse Road, Randwick | 02 9314 6686 |
| Royal Hotel | 2 Perouse Road, Randwick | 02 9399 3006 |
| Avonmore on the Park | 34 The Avenue, Randwick | 02 9399 9388 |
| Crowne Plaza Coogee | 242 Arden Street, Coogee | 02 9315 7600 |
| Elizabeth Hunter Lodge | 125 Birrell St, Waverley | 02 9369 0307 |
| The Lurline | 211 Avoca St, Randwick | 02 9310 0700 |
| Veriu Randwick | 65-71 Belmore Road, Randwick | 02 9326 4919 |
IPTAAS note: NSW travel and accommodation assistance may apply if you live 100 km or more away from Sydney one way. Ask social work or check the official IPTAAS information before booking.
Call scripts: what to ask before you travel
Appointment call script
- “Which building, entrance, level and clinic desk should I use?”
- “Is my appointment in Adult Outpatients or a specialty clinic?”
- “Do I need to bring scans, X-rays, test results or a medicine list?”
- “Is my referral valid and has it been accepted?”
- “Can I get interpreter support for this appointment?”
- “Is there any patient charge, private billing or overseas visitor issue I should confirm first?”
Parking / visitor call script
- “Which entrance should I use for this ward or service?”
- “Is the patient still on the same ward?”
- “Can I visit during the usual hours or does this ward have special rules?”
- “Am I eligible for concession parking?”
- “Where do I validate the parking ticket before leaving?”
- “Should I use Barker Street, High Street, Botany Street or Magill Street?”
Official Prince of Wales Hospital action links
| User task | Official link | Use it for |
|---|---|---|
| Main hospital page | Prince of Wales Hospital official page | Main identity, services, address and hospital overview. |
| Contact details | Contact Prince of Wales Hospital | Switchboard, postal address, email, NRS and feedback contacts. |
| Directions | How to find us | Entrances, public transport, reception counters, kiosks and parking guidance. |
| Campus map | Prince of Wales Hospital campus map | Building and department wayfinding. |
| Acute Services Building | Acute Services Building | ED relocation, Acute Services Building entrance and moved services. |
| Emergency Department | Adult Emergency Department | Adult ED address, phone and children-under-16 direction. |
| Outpatients | Outpatients Department | Referral process, appointment phone and clinic list. |
| Visiting hours | Visiting hours | Ward visiting and quiet hours. |
| Parking rates | NSW Health hospital parking page | Current parking fees and directions. |
| Concession parking | Concessional car parking fees | Eligibility, validation and concession rates. |
| Billing choices | Your choices as an admitted patient | Medicare, public/private patient choices, overseas and asylum seeker information. |
| Invoice payment | How to pay your invoice | Online, phone, in-person and mail payment methods. |
| Health records | Requesting your health records | Application form, ID requirements, Health Information Unit and processing time. |
| Free Wi-Fi | Connect to free Wi-Fi | Guest network sign-up steps. |
| Food and facilities | Food and other services | Cafes, pharmacy, ATMs, chapel, Barmbli Place and smoking areas. |
| Going home | When you leave hospital | Discharge planning, medicines, pickup and follow-up. |
| Official video | Prince of Wales Hospital Integrated Acute Services Building video | Visual overview of the Acute Services Building. |
Prince of Wales Hospital FAQs
What is the address of Prince of Wales Hospital Randwick?
Prince of Wales Hospital is located at Barker Street, Randwick NSW 2031, Australia. The hospital campus also has important entrances on High Street, Botany Street and Magill Street.
What is the main phone number for Prince of Wales Hospital?
The main switchboard phone number is (02) 9382 2222.
Where is the Prince of Wales Hospital Adult Emergency Department?
The Adult Emergency Department is at Magill Street, Randwick, in the Acute Services Building on Level B2. The best drop-off access is via Magill Street from Botany Street.
What is the Prince of Wales Hospital Emergency Department phone number?
The Adult Emergency Department phone number is (02) 9382 9956. For life-threatening emergencies, call 000 first.
How do I contact the Prince of Wales Hospital Outpatients Department?
Call the Adult Outpatients Department on (02) 9382 0400. Phone operating hours are Monday to Friday, 8:30am to 4:30pm. The department is on Level 2, Campus Centre, Building 16.
What are Prince of Wales Hospital visiting hours?
Usual visiting hours in most wards are 10:00am to 1:00pm and 3:00pm to 8:00pm. Quiet hours are usually 8:00pm to 8:00am and 1:00pm to 3:00pm. Call (02) 9382 2300 to confirm a ward’s visiting hours.
How much is parking at Prince of Wales Hospital?
Regular parking rates listed by NSW Health include $5.80 for 0-30 minutes, $11.60 for 30 minutes-1 hour, $17.40 for 1-1.5 hours, $23.20 for 1.5-2 hours, $29.00 for 2-2.5 hours and $35.00 for 2.5+ hours or the maximum daily rate.
Is concession parking available at Prince of Wales Hospital?
Yes. Eligible patients and carers may receive concession rates. Listed concession rates include 0-3 hours free, $6.80 for 3+ hours, $13.50 for a 3-day ticket and $27.10 for a 7-day ticket. Validate before exiting the car park.
Does Prince of Wales Hospital have free Wi-Fi?
Yes. Connect to NSW_Health_Guest_WiFi_SESLHD, select Prince of Wales Hospital & Community Health Services, create a new account, choose Free Service, complete the form and accept the terms.
Who do I contact for complaints or feedback?
You can speak with the Nursing Unit Manager of the ward or service area. You can also contact the Consumer Feedback Manager on (02) 9382 2755 or email seslhd-powhconsumerfeedback@health.nsw.gov.au.
Source and update note
This guide is based on official South Eastern Sydney Local Health District pages, NSW Health parking information and official Prince of Wales Hospital patient PDFs for contact details, directions, Emergency Department access, Acute Services Building, outpatient referrals, parking, concession parking, visiting hours, Wi-Fi, billing, medical records, support services, discharge guidance and patient facilities.
Hospital phone numbers, clinic processes, parking fees, visitor rules, service locations, doctor availability and billing arrangements can change. Confirm urgent or appointment-specific details directly with Prince of Wales Hospital before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.