Sunshine Hospital emergency, appointments, map, parking and visitor guide
Sunshine Hospital is a Western Health public hospital at 176 Furlong Road, St Albans. This guide is made for patients, carers and visitors who need clear answers before they travel: which entrance to use, who to call, how outpatient appointments work, where to park, which public transport to use, what to bring, how visiting hours work and when to use Emergency or Virtual ED.
The goal is simple: help you take the next step without opening ten official pages. Official links are included for actions such as maps, appointment forms, telehealth, feedback, medical records and parking PDFs.
Quick contact details for Sunshine Hospital
Emergency Department
Open 24 hours a day, 7 days a week.
Emergency entrance: Majorca Street, St Albans.
Call 000 for life-threatening symptoms.
Adult Specialist Clinics
Pods 1, 3 and 4, Ground Floor Acute Services Building.
Clinic hours: Monday to Friday, 8:30am-5:30pm.
Phone: (03) 8345 6490
| Need | Use this contact or action | Helpful note |
|---|---|---|
| Main switchboard | (03) 8345 1333 | Use for ward transfer, main reception, Emergency transfer, services, visitor questions or directions. |
| Adult Specialist Clinics | (03) 8345 6490 | Business hours: Monday-Friday, 8:30am-4:30pm, excluding public holidays. High demand may cause phone waiting time. |
| Change outpatient appointment | Use Western Health Patient Enquiry Form | Use it to change appointment, cancel appointment, update contact details, be removed from waitlist or ask appointment-specific questions. |
| Interpreter support | (03) 8345 7148 | Use this if you need translation support before or during hospital care. |
| Call for HELP inside hospital | (03) 8345 4357 | Use after speaking to the care team and nurse/midwife in charge if urgent concerns have not been addressed. |
| Patient transport enquiries | (03) 8345 1157 | Use only when transport help is clinically needed, not simply to avoid parking difficulty or cost. |
| Feedback and complaints | 1800 319 631 | Best Care Feedback Team. Monday-Friday, 9:00am-3:00pm, excluding public holidays. Select option 2. |
| Medical record request email | medicalrecordrequest@wh.org.au | Use for medical record access questions and FOI-related support. |
Sunshine Hospital map, entrances and where to go first
Sunshine Hospital is on Furlong Road in St Albans, close to Majorca Street, Ginifer Station and the Western Ring Road. Use the map for route planning, then follow your appointment letter and hospital signs for the exact clinic, ward, level or entrance.
| Place on campus | Where to go | Practical tip |
|---|---|---|
| Main hospital entrance | Furlong Road side of the Sunshine Hospital campus. | Good starting point for general reception, hospital wards and many planned visits. |
| Emergency Department | Majorca Street entrance, near the Western Ring Road Furlong Road off-ramp. | There is a short drop-off zone near Emergency with a strict 10-minute limit. |
| Adult Specialist Clinics | Pods 1, 3 and 4, Ground Floor Acute Services Building. | Check your appointment letter or SMS for pod number and arrival time. |
| Joan Kirner Women’s and Children’s | On the Sunshine Hospital campus at 176 Furlong Road. | Use the women’s and children’s entrance if your appointment letter points to JKWC. |
| Community Based Rehabilitation | Separate campus entrance shown on the Sunshine Hospital site map. | Do not assume main reception is the closest access point. Check your appointment letter. |
| Radiation Therapy | Radiation Therapy entrance is shown separately on the site map. | Radiotherapy patients may be eligible for free parking when validated. |
Emergency Department, triage and Virtual ED options
Sunshine Hospital Emergency Department is open 24 hours a day. Patients are assessed on arrival and treatment is prioritised by medical urgency, not by arrival order.
| Emergency question | Useful answer |
|---|---|
| Is Sunshine Hospital ED open 24/7? | Yes. Sunshine Hospital ED is open 24 hours a day, 7 days a week. |
| Where is the ED entrance? | The Emergency entrance is on Majorca Street, St Albans, near the Western Ring Road Furlong Road off-ramp. |
| Does Sunshine ED treat adults and children? | Western Health says Sunshine ED treats both adults and children across emergency conditions. |
| Will I be seen in arrival order? | No. Patients with severe illness or injury are treated first. |
| Can I be transferred after ED care? | Yes. Some specialties are site-specific across Western Health, so a patient may be transferred to another campus after emergency care. |
| Are severe trauma patients usually taken to Sunshine? | Western Health says severely injured patients are not normally brought by ambulance to Sunshine Hospital. They are usually taken to a major trauma centre such as Royal Melbourne Hospital, The Alfred or Royal Children’s Hospital. |
| What about non-life-threatening problems? | Western Health points patients to the Victorian Virtual Emergency Department for non-life-threatening conditions such as infections, nausea, minor cuts, rashes, burns or fractures. It is a free 24/7 video-based service for Victorians. |
Micro step-by-step: using Emergency safely
- Life-threatening? Call 000 first.
- Going to ED by car? Use Majorca Street for the Emergency entrance and the short drop-off zone only for quick drop-off.
- Not life-threatening? Consider Victorian Virtual ED, GP, Nurse-on-Call, or an Urgent Care Centre depending on symptoms.
- At triage: clearly say the main symptom, when it started, medications, allergies, pregnancy status if relevant, and whether the patient is getting worse.
- After triage: expect waits if more urgent patients arrive.
Outpatient appointments, referrals and clinic changes
Adult Specialist Clinics at Sunshine Hospital are located in Pods 1, 3 and 4 on the Ground Floor of the Acute Services Building. The Sunshine clinic hours are Monday to Friday, 8:30am-5:30pm.
Adult Specialist Clinics contact
- Phone: (03) 8345 6490
- Phone hours: Monday-Friday, 8:30am-4:30pm, excluding public holidays
- Clinic hours at Sunshine: Monday-Friday, 8:30am-5:30pm
- Use Patient Enquiry Form for appointment changes, cancellations, waitlist removal or contact detail updates.
Before attending
- Check your SMS or appointment letter for the correct site and pod.
- Bring your Medicare card every time.
- Bring referral information, medication list, test results, scans and concession card if relevant.
- Write your questions before you see the specialist.
- Allow extra time because some clinics run late when earlier patients need longer care.
Micro step-by-step: change or cancel an appointment
| Step | What to do | Why it matters |
|---|---|---|
| 1. Read your letter/SMS | Check hospital site, clinic pod, date, time and any preparation instruction. | Western Health runs multiple sites, and your appointment may not be in the main hospital area. |
| 2. Use Patient Enquiry Form | Submit change, cancellation, waitlist removal or contact detail update request. | This is the right route for most appointment-management tasks. |
| 3. Call for other clinic questions | Call (03) 8345 6490 during business hours. | Use phone if you need clinic-specific guidance that the form does not cover. |
| 4. Do not ignore appointments | Contact the clinic if you cannot attend. | Missed appointments without contact can lead to discharge from the service. |
| 5. Confirm costs if relevant | Ask about Medicare, private insurance, radiology, pharmacy or Medicare-ineligible fees. | Cost risk depends on your patient type and service. |
Parking fees, drop-off, accessible bays and local parking tips
Sunshine Hospital has 24-hour parking with entry from Furlong Road. The official parking/travel PDF says it can be difficult to find parking in the main hospital car park between 8:00am and 4:00pm. If the car park is full, you may be turned away.
| Main car park | Sunshine Hospital Main Entrance Hospital Car Park. |
|---|---|
| Car park operation | Open 24 hours, 7 days a week. New parking day starts at 6:00am. |
| Drop-off | 9 drop-off spaces listed in the parking PDF. Emergency drop-off near Majorca Street has a strict 10-minute limit. |
| Accessible spaces | Parking PDF lists 11 accessible spaces. Western Health location page says accessible bays are available near the main entrance, Joan Kirner Women’s and Children’s entrance, Community Rehab entrance and Emergency entrance. |
| Payment | All major credit cards accepted. Parking charges are calculated on entry times. |
| Street parking | Some surrounding streets may have free 2-hour parking 9:00am-6:00pm, but always check signs because restrictions can change. |
| Taxi numbers from PDF | 13 CABS: 132 227; Silver Top: 131 008; Western Suburban: 9689 1144; wheelchair accessible taxi: 9277 3877. |
Sunshine Hospital parking rates from the official parking PDF
| Time / category | Monday-Friday | Saturday-Sunday |
|---|---|---|
| 0 to 0.5 hours | Free | Free |
| 0.5 to 1 hour | $7.80 | $7.80 |
| 1 to 2 hours | $11.40 | $11.40 |
| 2 to 3 hours | $14.50 | Not separately listed |
| Daily maximum | $19.10 | $11.40 |
| Pensioners and concession cards | $6.50 | $6.50 |
| Volunteers | Free | Free |
| Chaplaincy | Free | Free |
| Radiotherapy patients | Free | Free |
Micro step-by-step: parking without wasting time
- If your appointment is between 8:00am and 4:00pm, leave extra time because the main car park can fill.
- Use Furlong Road for the main hospital car park.
- If using concession parking, take your ticket and concession card to Main Reception before leaving.
- If visiting Emergency, use the Majorca Street Emergency entrance and keep drop-off within the 10-minute limit.
- If on-site parking is full, check nearby private car parks and street signs carefully before parking.
Public transport, taxi and patient transport options
| Transport option | How to use it for Sunshine Hospital |
|---|---|
| Bus 408 | The 408 bus stops near the Furlong Road entrance of the hospital. |
| Train | Ginifer Station is the closest train station and is about a 600-metre walk to Sunshine Hospital. |
| Taxi | Taxi contacts listed in the parking PDF include 13 CABS, Silver Top and Western Suburban. Wheelchair accessible taxi number is also listed. |
| Patient transport help | Call (03) 8345 1157 if you need transport help for a medical appointment or treatment. |
| Non-emergency patient transport | May apply if you are clinically unable to travel by other means, such as needing specialised equipment, clinical staff support, or being severely immobile or disoriented. |
| Not a parking workaround | Western Health says transport services should not be used as an alternative to taxis, family/private transport or public transport simply to avoid parking difficulty or cost. |
Hospital services, clinics and care areas at Sunshine Hospital
Sunshine Hospital is an acute and sub-acute teaching hospital with approximately 600 beds. It provides emergency, adult specialist clinics, surgical, medical, rehabilitation, women’s, children’s, mental health, imaging and support services as part of Western Health.
| Care area | Useful patient information |
|---|---|
| Emergency Department | Open 24/7. Treats adults and children. Patients are triaged by urgency. |
| Adult Specialist Clinics | Ground Floor Acute Services Building, Pods 1, 3 and 4. Appointments generally require referral and waitlist triage. |
| Women’s and children’s health | Provided through Joan Kirner Women’s and Children’s at Sunshine Hospital, including maternity, newborn, paediatrics and women’s health services. |
| Maternity | Pregnancy booking, pregnancy care clinics, midwifery care, specialist obstetric care, maternity assessment and birthing services. |
| Medical imaging | The official campus map lists Medical Imaging/Radiology, Ultrasound, Nuclear Medicine/MRI and JK Medical Imaging. |
| Renal and dialysis | Dialysis Unit is shown on the campus map. Dialysis transport options should be discussed with the medical team or nurse. |
| Radiation therapy | Radiation Therapy Centre is located on the Sunshine Hospital campus. Radiotherapy patients are listed in the parking PDF as free parking category when validated. |
| Mental health | Campus map lists psychiatric wards and Adult Mental Health main entrance. Western Health also has mental health and wellbeing services onsite. |
| Rehabilitation | Community Based Rehabilitation and rehab-related areas are listed on the campus map and Western Health service pages. |
| Aboriginal Health Unit | Listed on the Sunshine Hospital map for patient support and culturally appropriate care access. |
Selected service categories to confirm before visiting
Medical and specialist
- Cardiology
- Endocrinology and diabetes
- Geriatric medicine
- Haematology and blood cancer services
- Infectious diseases
- Nephrology / renal
- Neurology
- Respiratory and sleep disorders
Surgery and procedures
- General surgery
- Orthopaedics
- ENT / otolaryngology surgery
- Oral and maxillofacial surgery
- Plastic and reconstructive surgery
- Urology
- Endoscopic services
- Day Procedure / Theatre
Joan Kirner Women’s and Children’s at Sunshine Hospital
Joan Kirner Women’s and Children’s is located on the Sunshine Hospital site at 176 Furlong Road, St Albans. It supports maternity, newborn, paediatric and women’s health services for families in Melbourne’s west.
| Service | What it covers |
|---|---|
| Maternity services | Pregnancy, labour, birth and early parenting care through obstetricians, neonatologists, midwives, nurses and allied health professionals. |
| Pregnancy booking | Booking appointment with midwives after pregnancy is known or suspected. A GP/doctor referral is required. |
| Women’s health | Early pregnancy assessment, endometriosis management, general and specialist gynaecology services and related care. |
| Newborn services | Specialist care for babies needing extra support after birth. |
| Paediatrics | Care for infants, children and adolescents through hospital-based and related programs. |
| Breastfeeding support | Support with breastfeeding preparation, positioning, attachment and common feeding problems. |
Maternity referral and appointment contact
- Maternity Referral and Appointment Service phone: (03) 8345 1727
- Fax: (03) 9055 2125
- A GP or doctor referral is required for maternity services.
- Ask your GP to include required blood tests/pathology and relevant clinical details.
Medicare billing, private insurance and likely cost questions
Western Health is part of Australia’s public health system. Most medical and healthcare services received as a public patient are covered when you have a valid Medicare card. Some situations can still involve costs, so confirm before treatment if billing matters.
| Patient situation | What to know before attending |
|---|---|
| Public patient with Medicare | Most medical and healthcare services are covered as a public patient when you present a valid Medicare card. |
| Possible out-of-pocket items | Western Health lists possible expenses such as medicines dispensed by hospital pharmacy, mobility aids/homecare equipment and radiology. |
| Private health insurance | Bring your private health insurance details and ask about excess, gap costs and what your fund covers. |
| Medicare-ineligible patient | If you are not eligible for Medicare, you are responsible for ensuring insurance or adequate funding is available to cover care costs. |
| Payment before care | Medicare-ineligible patients may need to organise payment with a Patient Liaison Officer before receiving treatment or care. |
| TAC or WorkCover | Bring claim details if your visit is related to a transport accident or workplace injury. |
What to bring for appointments, surgery, maternity and hospital stays
Bring only essential items. Western Health’s planned surgery and appointment guidance asks patients not to bring valuables and to keep hospital items small and practical.
Adult specialist clinic
- Medicare card
- Pension, concession or healthcare card if relevant
- DVA card if relevant
- TAC or WorkCover claim number if relevant
- Blood test results
- Medication list, including non-prescription and herbal medicines
- X-ray or scan results
- Appointment confirmation by SMS or letter
Surgery or overnight stay
- Medicare card and private insurance details
- DVA, concession, TAC or WorkCover details if relevant
- All current medications
- Essential medical equipment such as CPAP if used
- Relevant X-rays and scans
- Loose comfortable clothing and sleepwear
- Toiletries and non-slip footwear
- Walking frame, hearing aid, glasses or other health aids
Maternity
- Victorian Maternity Record / Pregnancy Care Book
- Medicare card and health insurance details
- Maternity pads and personal items
- Baby clothes, wraps, wipes and nappies
- Relevant scans, pathology and letters from your doctor
Children
- Pyjamas and comfortable clothes
- Toothbrush and toiletries
- Favourite toy, books or labelled handheld items
- Doctor letters, scans and current medicines
- Parent/carer contact details and Medicare details
Interpreter services, Call for HELP, records and feedback
| Support need | What to do |
|---|---|
| Interpreter services | Call (03) 8345 7148 if you need an interpreter. Western Health offers language support and translated website options. |
| Call for HELP | If you are in hospital and feel urgent help is needed but your concern has not been addressed, call (03) 8345 4357. This is for urgent clinical concern, not complaints or routine care. |
| Call for HELP process | Step 1: speak to the care team. Step 2: ask for nurse/midwife in charge. Step 3: call Call for HELP if urgent concern remains. |
| What to tell operator | Give the full name of the person who needs help and the location: hospital, bed number and ward. |
| Medical records | Western Health holds records for Sunshine Hospital, including Joan Kirner Women’s and Children’s. Formal access can be requested under FOI. |
| FOI application | Complete FOI Application Form, pay the $34.50 application fee, then email or mail the form to the FOI Department. |
| Feedback phone | Best Care Feedback Team: 1800 319 631, Monday-Friday, 9:00am-3:00pm, excluding public holidays. Select option 2. |
| Feedback email | feedback@wh.org.au |
| Written feedback address | Best Care Consumer Feedback, Sunshine Hospital, 176 Furlong Road, St Albans VIC 3021. |
Visiting hours and visitor planning
Sunshine Hospital’s official page lists visiting hours as 12:00pm to 8:00pm. Visiting hours are designed to support patient recovery while allowing time for rest and care.
| Visitor question | Answer |
|---|---|
| Main visiting hours | 12:00pm to 8:00pm daily. |
| Should I call before visiting? | Yes, especially for ICU, maternity, children’s wards, mental health, infection control restrictions or if the patient has changed wards. |
| What if I am sick? | Do not visit if you have cold, flu, COVID-like symptoms, vomiting, diarrhoea or a contagious illness. |
| Which entrance should visitors use? | Use the entrance closest to the ward or department. If unsure, start at main reception or call the switchboard before travelling. |
| What should visitors bring? | Small personal items only. Avoid valuables and large bags. |
Questions to ask before visiting Sunshine Hospital
For appointments
- “Which site, building, pod, level and entrance should I use?”
- “Is my appointment at Sunshine Hospital, Joan Kirner Women’s and Children’s, or another Western Health site?”
- “Do I need a current referral?”
- “Is the appointment face-to-face, phone or telehealth?”
- “Should I bring scans, test results, medicines or a concession card?”
For cost, parking and access
- “Will I need to pay for anything today?”
- “Could radiology, pharmacy or equipment costs apply?”
- “Where should I park for this department?”
- “Can I validate concession parking?”
- “Can I arrange interpreter support, wheelchair access or transport help?”
Official Sunshine Hospital links for actions and verification
| Need | Official link |
|---|---|
| Sunshine Hospital location page | Sunshine Hospital official Western Health page |
| Western Health contact page | Western Health contact details |
| Emergency Departments | Western Health Emergency Departments |
| Adult Specialist Clinics | Adult Specialist Clinics |
| Patient Enquiry Form | Change/cancel appointment or update details |
| Joan Kirner Women’s and Children’s | JKWC at Sunshine Hospital |
| Call for HELP | Call for HELP Western Health |
| Medical records | Accessing your medical records |
| Virtual ED | Victorian Virtual Emergency Department |
| Public transport planning | Public Transport Victoria |
Sunshine Hospital FAQs
What is the address of Sunshine Hospital?
Sunshine Hospital is located at 176 Furlong Road, St Albans VIC 3021, Australia.
What is the main phone number for Sunshine Hospital?
The main phone number for Sunshine Hospital is (03) 8345 1333.
Is Sunshine Hospital open 24 hours?
Yes. Western Health lists Sunshine Hospital as open 24 hours, and the Emergency Department is open 24 hours a day, 7 days a week.
Where is the Sunshine Hospital Emergency Department entrance?
The Emergency Department entrance is on Majorca Street, St Albans, near the Western Ring Road Furlong Road off-ramp.
How do I contact Sunshine Hospital Adult Specialist Clinics?
Call Adult Specialist Clinics on (03) 8345 6490 during business hours, Monday to Friday, 8:30am to 4:30pm, excluding public holidays.
Where are Sunshine Hospital Adult Specialist Clinics located?
Adult Specialist Clinics are in Pods 1, 3 and 4, Ground Floor Acute Services Building, Sunshine Hospital, Furlong Road, St Albans.
What are Sunshine Hospital visiting hours?
Western Health lists visiting hours for Sunshine Hospital as 12:00pm to 8:00pm. Some wards may have different rules, so call the ward before visiting.
How much is parking at Sunshine Hospital?
The parking PDF lists the first 30 minutes as free, 0.5 to 1 hour as $7.80, 1 to 2 hours as $11.40, 2 to 3 hours as $14.50 on Monday to Friday, and a Monday-Friday daily maximum of $19.10. Confirm current rates on arrival because parking charges can change.
Which train station is closest to Sunshine Hospital?
Ginifer Station is the closest train station and is about a 600-metre walk from Sunshine Hospital.
Does bus 408 stop near Sunshine Hospital?
Yes. Western Health states that bus route 408 stops near the Furlong Road entrance to the hospital.
How can I get interpreter help at Sunshine Hospital?
Call Western Health interpreter support on (03) 8345 7148 or ask staff when booking, arriving or during your hospital stay.
What is Call for HELP at Western Health?
Call for HELP is a 3-step process for urgent concerns when a patient’s condition seems to be getting worse and concerns have not been addressed. Call (03) 8345 4357 after speaking to the care team and nurse or midwife in charge.
Source and update note
This guide is based on official Western Health pages and PDFs for Sunshine Hospital contact details, Emergency Department access, Adult Specialist Clinics, parking, transport, Joan Kirner Women’s and Children’s, medical records, visitor support and patient safety information. Phone numbers, parking rates, appointment rules, service locations and visiting conditions can change, so confirm urgent or personal details directly with Western Health before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.