Parkville hospital visit planner
RMH Parkville appointments, emergency access, parking, map and patient support
Royal Melbourne Hospital is a major public hospital in Parkville, Melbourne. This guide is designed for people who need to act quickly: call the correct number, confirm an appointment, find the right entrance, understand parking costs, check visitor rules, prepare documents, use Health Hub, or ask about billing before visiting.
The goal is not to send you from link to link. The important official details are summarised here, and the official links are placed where you may need to complete an action such as changing an appointment, opening Health Hub, checking directions or confirming a fee.
For a life-threatening emergency in Australia, call 000. Do not wait for an appointment or rely on an online hospital guide.
1. Decide
Emergency, outpatient clinic, ward visit, imaging, billing or support.
2. Call
Use switchboard, Specialist Clinics, Health Hub, billing or support contact.
3. Confirm
Referral, doctor/team, building, level, documents and possible fee.
4. Arrive
Use Grattan Street, Emergency entrance, Royal Parade car park or Parkville Station.
5. Check in
Bring Medicare, ID, referral, medicines, reports and support details.
Fast action: phone numbers, address and what to do first
Main hospital
The RMH Parkville
300 Grattan Street, corner of Royal Parade, Parkville VIC 3050
Emergency
24-hour adult Emergency
Ground Level South East, RMH Parkville
Life-threatening emergency: 000
| User intent | Best action | What to say or check |
|---|---|---|
| Emergency symptoms | Call 000 | Use this for chest pain, stroke symptoms, severe breathing difficulty, major bleeding, collapse, poisoning, major injury or severe allergic reaction. |
| Find the hospital | Use 300 Grattan Street, Parkville VIC 3050 | Main entrance is on Grattan Street. Emergency, car park, wards and Specialist Clinics may use different internal directions. |
| Change appointment | Call (03) 9342 7393 or use RMH form | Have patient name, date of birth, appointment letter and Medicare details ready. |
| Ask about cost | Call Patient Liaison or Revenue Services | Confirm Medicare, private, overseas, TAC, WorkCover or non-Medicare billing before attending. |
| Need interpreter | Tell RMH when booking or arriving | Interpreter services can be in person, by video or by phone. Auslan is included. |
| Need wheelchair from car park | Call (03) 9342 7259 | Use this if you need wheelchair help or guidance from the RMH car park to your appointment. |
| Want patient portal help | Call (03) 9345 6277 | Mon-Fri 7:30am-6:00pm, excluding public holidays. Press 1 for EMR. |
Royal Melbourne Hospital map, site plan and video overview
The main RMH Parkville address is 300 Grattan Street, Parkville VIC 3050. The Parkville site plan shows the Grattan Street entrance, Emergency Department entrance, Emergency waiting area, Pharmacy, Cashier, public phones, taxi rank, bus stop, car park entrance/exit, car park cashier office, wheelchairs for public use, Transit Lounge, First Nations Health Unit and several ground-level facilities.
Map micro-guide: use Grattan Street for the main hospital entrance and taxi rank, use the Emergency Department entrance for Emergency, and use 1F Royal Parade for the public car park. The car park has no lifts, so people who cannot use stairs should use level 2, which connects directly to the ground-level hospital entrance.
Official RMH video
This official RMH video gives a general introduction to the hospital’s people, values and “The Melbourne Way”. It is useful for visitors who want a quick sense of the hospital before attending.
Which RMH location should you use?
| RMH site | Address | Phone | Emergency? | Use this site for |
|---|---|---|---|---|
| The RMH Parkville | 300 Grattan Street, corner of Royal Parade, Parkville VIC 3050 | (03) 9342 7000 | Yes, adult emergency care 24 hours | Adult Emergency, acute specialist hospital care, Specialist Clinics, wards, surgery, imaging, medical services and allied health. |
| The RMH Royal Park | 34-54 Poplar Road, Parkville VIC 3052 | (03) 8387 2000 | No | Specialist rehabilitation, aged care, outpatient care and community programs. |
| The RMH Elizabeth St | 635 Elizabeth Street, Melbourne VIC 3001 | (03) 9342 7000 | No | Corporate services and some specialist clinics. |
Important: RMH Parkville does not provide maternity, childbirth or children’s services. If the patient is pregnant or a child, confirm the correct hospital before travelling.
Adult Emergency Department: when to go and where it is
Call 000 immediately for life-threatening symptoms. Do not drive yourself if symptoms may be serious or rapidly worsening.
| Emergency Department location | Ground Level South East, The RMH Parkville, 300 Grattan Street, Parkville. |
|---|---|
| Emergency hours | 24 hours, 7 days a week. |
| Adult emergency only | RMH Parkville provides adult emergency care. It does not provide maternity, childbirth or children’s services. |
| Special role | RMH is one of Victoria’s adult Major Trauma Centres and also has specialist statewide emergency roles. |
| Emergency fax | (03) 9342 7166 |
| Emergency visitors | Visitors are welcome at any time in Emergency, but RMH generally restricts visitors to 2 people per patient so staff can assess and treat safely. |
Emergency micro-steps
- For life-threatening symptoms, call 000 first.
- For non-life-threatening but urgent adult care, follow current clinical advice from RMH, Healthdirect, your GP or urgent care service.
- If going to RMH Emergency, use the Emergency Department entrance, not a Specialist Clinics entrance.
- Bring Medicare card, ID, current medicines, allergy information and a support person’s details when safe to do so.
- Tell staff immediately if you need an interpreter, have disability access needs, are a carer, or have cultural or safety concerns.
Specialist Clinics appointments, changes, referrals and telehealth
Change or cancel appointment
- Call Specialist Clinics on (03) 9342 7393.
- Phone hours: Monday to Friday, 8:00am to 5:00pm.
- Fax for GP referrals: (03) 9342 4234.
- If unwell before a specialist clinic appointment, call RMH to discuss options.
- Some appointments may be switched to telehealth when suitable.
Information to keep ready
- Patient name and daytime phone number
- Date of birth
- Medicare number if relevant
- Appointment letter or clinic name
- Reason for change or cancellation
- Updated address, if it has changed
- Any access, interpreter or support needs
Referral rules that prevent wasted calls
| Referral question | RMH practical rule | What you should do |
|---|---|---|
| Can referrals be emailed? | RMH states that it does not accept email referrals. | Ask your GP/specialist to use the correct RMH referral pathway or fax process where listed. |
| Does a referral need to be signed? | Referrals must be signed, including electronic signatures. | Check the referral before sending, especially if it was printed or generated electronically. |
| Will I see the doctor named on the referral? | The practitioner named on a referral may not be the same practitioner who provides care. | Ask the clinic about the treating team and expected clinic type, not only one doctor name. |
| Can I arrive without knowing the clinic location? | RMH has multiple buildings, lifts and clinic areas. | Use your appointment letter and call if the entrance, level or clinic desk is unclear. |
Before appointment micro-checklist
- Confirm whether the appointment is face-to-face, phone or telehealth.
- Ask whether you need a current GP or specialist referral for Medicare billing.
- Ask which entrance, building, level and clinic desk to use.
- Ask whether blood tests, imaging or forms are needed before check-in.
- Ask whether there is any out-of-pocket fee, private billing step or overseas patient cost.
- Ask whether Health Hub can show or manage your appointment.
Services, specialist clinics and what patients can get at RMH
RMH says it provides more than 120 services and 350 specialist clinics across two hospital sites, community locations and home-based care. The table below focuses on patient-intent information rather than generic department names.
| Service area | What RMH provides | Patient action before going |
|---|---|---|
| Emergency | 24-hour adult emergency care at Parkville. | Call 000 for life-threatening symptoms. Use Emergency Department entrance. |
| Major Trauma | Treatment and support for severely injured adult patients. | This is an emergency/trauma pathway, not a routine booking route. |
| Cardiology | Heart and cardiovascular care, including heart rhythm, coronary, valve, heart muscle and structural issues. | Confirm referral, clinic date, test requirements and location. |
| Diabetes and Endocrinology | Care for diabetes and endocrine conditions such as osteoporosis, pituitary disease and thyroid disease. | Ask which blood tests/results are needed before clinic. |
| Intensive Care | Life support and care for seriously ill or injured patients. ICU is on Level 6 in Building B. | Ask ward staff about visitor rules because ICU has special visiting arrangements. |
| Kidney Care | Kidney disease care, dialysis-related services and post-kidney-transplant support. | Confirm whether the appointment is at Parkville, Elizabeth Street, Royal Park or a community site. |
| Medical Imaging | Diagnostic and interventional imaging services. | Ask if you need referral, preparation, fasting, booking confirmation or payment confirmation. |
| Mental Health and Recovery | Mental health care through hospital and community pathways, including John Cade building wards. | Use emergency/crisis pathways for immediate danger. Confirm ward/clinic rules before visiting. |
| Neurology and Stroke | Specialist neurological and stroke care, including conditions such as epilepsy, movement disorders and MS. | Confirm referral triage, appointment date and clinic desk. |
| Victorian Infectious Diseases Service | Infectious disease care including travel/tropical infections, HIV, hepatitis, TB, hospital-acquired infections and antimicrobial stewardship. | Use the official service pathway or clinic contact if provided on your referral/letter. |
| Victorian Tuberculosis Program | TB detection, prevention and response services for Victoria. | Follow RMH/public health instructions and referral pathway. |
| RMH@Home / community care | Some care may be delivered in people’s homes or community settings when clinically suitable. | Ask whether your care plan includes hospital-at-home or community follow-up. |
Doctor availability: RMH has an official doctors directory, but rosters and consulting days can change. Do not rely on third-party doctor schedules. Confirm directly with RMH or the clinic on your appointment letter.
RMH Parkville parking fees, entrance, concessions and local tips
| Car park entrance | 1F Royal Parade, Parkville, near WEHI and Melbourne Private Hospital. |
|---|---|
| Car park phone | (03) 9342 7719 |
| Entry hours | 6:00am to 9:00pm daily. From 9:00pm to 6:00am, use the intercom at the entrance. |
| Exit | Exit is available any time after validating your ticket. Exit-gate intercom help is available 24 hours. |
| Vehicle height | Maximum height is 2.1 metres. |
| Accessibility warning | There are no lifts in the car park. If you cannot use stairs, use level 2 accessible parking or drop-off because level 2 connects directly to the hospital ground-level entrance. |
| Accessible parking | 18 reserved disabled parking bays on level 2. |
| Pick-up/drop-off | Temporary pick-up/drop-off bays inside the hospital car park on level 2; first 30 minutes are free. Other drop-off points include the Grattan Street taxi rank and outside Melbourne Private Hospital on Royal Parade. |
| Payment | Ticket machines accept cash and credit cards. RMH lists surcharges of Visa/MasterCard 2% and Amex 3%. |
| Car park office | Staffed Monday to Friday, 7:00am to 8:30pm, except public holidays. |
| Wheelchair help | Call (03) 9342 7259 for wheelchair or guidance help from the car park. |
Parking fees from 1 July 2025
| Parking duration | Fee |
|---|---|
| First 30 minutes | Free |
| 30 minutes to 1 hour | $12 |
| 1 to 2 hours | $21 |
| 2 to 3 hours | $27 |
| 3 to 4 hours | $31 |
| 4 to 5 hours | $34 |
| Daily maximum | $40 |
| Weekend flat rate | $12 |
| Night rate | $12 when entering after 5:00pm and exiting before 6:00am |
Concession and regular visitor parking
| Concession type | Who may qualify | Rate | How to claim |
|---|---|---|---|
| Pensioner or Health Care Card | Valid Pensioner Concession Card or Health Care Card holders. | $12 per day. | Present the card to the car park office. |
| Long-term stay | Patients staying 3 days or more. | $11 per visit. | Ask nurse unit manager or department for a concession form, complete it and present it before leaving. |
| 3 or more visits in a week | Patients making 3 or more visits to the hospital in one week. | $15 per visit. | Ask the nurse unit manager or appointment department for the concession form. |
| More than once per day | Patients entering the car park more than once on the same day. | Ask car park staff. | Ask the department for a special circumstances permit. |
Parking tip: RMH says the car park fills quickly early in the day, especially before 9:00am. For early appointments, leave extra time or consider tram/train options.
Public transport, Parkville Station, taxi and Travellers Aid
| Transport option | How to use it for RMH Parkville |
|---|---|
| Tram 19 | City to North Coburg via Royal Parade. Route 19 Stop 10 is the accessible tram stop: Royal Melbourne Hospital-Parkville Station/Royal Parade. |
| Tram 58 | Toorak to West Coburg via Flemington Road. Get off near Grattan Street and cross to the hospital precinct. |
| Tram 59 | City to Airport West via Flemington Road. Get off near Grattan Street. |
| Parkville Station | Located on Grattan Street and Royal Parade, next to RMH and Peter Mac. The closest station entry to RMH is Royal Parade West. |
| Accessible station entries | Royal Parade West and Grattan Street West entries are accessible by escalator or elevator/lift. |
| Other train options | North Melbourne station with 401 bus on weekdays; Flagstaff station with route 58 tram; Melbourne Central with route 19 or 59 tram. |
| Taxi rank | Outside the main entrance on Grattan Street. |
| Taxi phones | Two taxi phones are in the atrium foyer: inside the Grattan Street doors and on a large column near the doors into the main foyer. |
| Travellers Aid | Free support for people with mobility needs transiting through Parkville Station or attending Parkville appointments. Help can include wayfinding, wheelchair assistance and personal guidance between Parkville Station and RMH, the Women’s or Peter Mac. |
Local inside tip: if you are using Parkville Station and have mobility needs, request Travellers Aid support before your appointment. It can reduce stress if you are unfamiliar with the hospital precinct.
Where to go inside RMH Parkville: practical site-plan notes
| Need inside hospital | Official site-plan / visitor clue | Practical action |
|---|---|---|
| Main entry | Grattan Street entrance, Atrium and Information area are shown on the ground-level site plan. | Use this for most general arrivals unless your letter says otherwise. |
| Emergency | Emergency Department entrance and Emergency waiting area are marked on the Parkville site plan. | Use Emergency entrance for urgent adult emergency care. |
| Payment / cashier | Cashier is marked near the ground-level central area; car park cashier office is also marked near the car park. | Use hospital cashier for hospital payments; use car park office for parking concessions. |
| Pharmacy | Pharmacy is marked on the ground-level site plan. | Ask ward/clinic staff if discharge medication or pharmacy payment is required. |
| Wheelchairs | Wheelchairs for public use are marked near the ground-level entrance area and car park area. | Bring a gold coin if required for some wheelchair locks and ask volunteers for help where available. |
| Transit Lounge | Transit Lounge appears on the Parkville site plan. | Ask ward staff if discharge or transfer involves the Transit Lounge. |
| First Nations Health Unit | First Nations Health Unit is marked on the site plan. | Ask for First Nations Hospital Liaison Officer support if relevant. |
| Food / quick supplies | Site plan marks cafes, convenience store, organic food store, vending machines and other retail areas. | Useful for carers waiting during appointments or ward visits. |
| Taxi / bus | Taxi rank and bus stop are marked on Grattan Street. | Use Grattan Street for taxi pickup and drop-off unless you are using car park level 2 drop-off. |
Do not guess the internal route: RMH Parkville has multiple lifts and connected buildings. If your appointment letter is unclear, ask the information desk, wayfinding volunteers or switchboard before walking to the wrong area.
Visiting hours, bedside visitor limit and ward rules
| General visiting hours | 10:00am to 8:00pm. |
|---|---|
| Rest period | 1:30pm to 2:30pm. Ward lights may be dimmed and visitors may be encouraged to leave so patients can rest. |
| General bedside visitor limit | Two visitors at the bedside during general visiting hours. |
| Emergency visitors | Visitors are welcome any time in Emergency, receive a visitor sticker, and are generally limited to 2 people per patient. |
| Designated visitors | When admitted, patients may identify 2 designated visitors who can play a key role in care, including mealtimes or discussions with doctors when needed. |
| Special visiting areas | ICU, Ward 6 South East, Ward 7 West and mental health wards in the John Cade building may have special visiting hours or rest periods. |
| Masks | Visitors may be asked to wear masks in high-risk areas. Surgical and N95 masks are available at entrances and wards. |
| Do not visit if | You are unwell, have a cold/cough, have tested positive to COVID-19, or are a COVID-19 contact. |
| After-hours ward access | Most wards close and lock after visiting hours. At RMH Parkville, ward access after visiting hours is via the Emergency Department. |
Visitor micro-steps
- Call the ward before travelling if you are visiting ICU, mental health wards, Ward 6SE or Ward 7 West.
- Do not visit if you are unwell or have COVID-related risk.
- Ask whether the patient has designated visitor arrangements.
- Use Grattan Street main entrance during normal visiting times.
- After general visiting hours, follow RMH after-hours access instructions via Emergency Department.
Medicare, private billing, overseas patients and listed costs
Public patient with Medicare
RMH states that public patients enrolled in Medicare receive free hospital care and services. Medicare can cover emergency care, admitted public patient services and eligible Specialist Clinics/outpatient services.
Private patient
Patients with private health insurance can choose to be treated as public or private patients. Confirm cover, excess, gap risk and discharge medication costs with RMH and your health fund.
Without Medicare
Medicare-ineligible patients are generally responsible for all treatment costs unless another arrangement applies, such as private insurance, reciprocal rights, asylum seeker/refugee arrangements or another approved pathway.
TAC / WorkCover
If the visit relates to a transport or workplace accident, bring claim details and confirm the billing pathway early.
Patients without Medicare: selected RMH-listed costs
| Service | Cost listed by RMH |
|---|---|
| Emergency attendance per visit, payable upfront | $725 |
| Specialist clinic, per consultation | $480 |
| Allied health clinic, per consultation | $330 |
| Radiology and pathology | 150% of the MBS |
| Same day bed fee, including short stay, per day | $2,200 |
| Overnight bed fee – Medical | $2,250 |
| Overnight bed fee – Surgical | $2,150 |
| Overnight bed fee – Advanced surgical | $3,000 |
| Overnight bed fee – Coronary Care Unit | $4,000 |
| Overnight bed fee – Intensive Care Unit | $8,500 |
| Overnight bed fee – Rehabilitation | $1,850 |
| Overnight bed fee – Psychiatric | $2,250 |
| Overnight bed fee – Subacute | $1,610 |
| Hospital in the Home, per day | $700 |
| Theatre fees | Per theatre banding |
Billing contacts and cashier details
| Billing need | Contact / location |
|---|---|
| Revenue Services | (03) 9342 7788, Monday to Friday, 8:00am to 4:30pm. |
| Patient Liaison Officers | (03) 9342 8932, Monday to Friday, 8:00am to 4:30pm. Email: rmh-financerevenueservicesplo@mh.org.au |
| Overseas patient enquiries | (03) 9342 7305. Email: rmh-overseas@mh.org.au. Fax: (03) 9342 7048. |
| Medicare-ineligible enquiries | Email: medicareineligible@mh.org.au |
| Parkville cashier | Ground level near central information desk and south elevators, opposite pharmacy. Phone: (03) 9342 7422. |
| Parkville cashier hours | Monday 9:00am-3:00pm; Tuesday 9:30am-4:00pm; Wednesday 9:00am-3:00pm; Thursday 9:30am-4:00pm; Friday 9:00am-3:00pm. Closed weekends and public holidays. |
| Accepted payment methods | EFTPOS, Visa, Mastercard, major credit cards, cheque, cash, EFTPOS or direct bank deposit depending on payment type. |
Fee safety: never assume a hospital bill from old search results. Confirm costs before admission, imaging, procedure, pharmacy collection, private election or overseas/non-Medicare treatment.
Interpreter, disability, First Nations and LGBTIQA+ support
| Support need | What RMH provides | Useful contact/action |
|---|---|---|
| Interpreter support | Professionally certified interpreting in more than 160 languages, including Auslan. Interpreting can be in person, by video conference or by phone. | Ask when booking, arriving or during your stay. Staff can arrange telephone interpreting 24/7 if needed. |
| Cultural or faith needs | Patients can tell RMH about cultural requirements, faith/religion, dietary needs and allergies. | Tell staff during booking, appointment check-in or admission. |
| Disability Liaison Officers | DLOs support people with disability, families and carers to access safer and more inclusive care during hospital stays and specialist clinic appointments. | Email: disabilityliaison@mh.org.au. Phone: 0468 567 553 or 0428 208 426. |
| First Nations Hospital Liaison Officers | Direct support for First Nations patients, families and support people through bedside visits, advocacy and guidance. | (03) 9138 0225. Mon-Fri 8:30am-8:30pm, Sat-Sun 11:00am-7:00pm. Email: FNHLO@mh.org.au |
| LGBTIQA+ Patient Liaison | Support for LGBTIQA+ patients, consumers and families, including safety planning, medical record updates, family support, discharge support and feedback navigation. | Email: lgbtiqaliaison@mh.org.au. Mon-Fri 8:30am-5:00pm. Consumer Liaison: (03) 9342 7806. |
Support tip: mention support needs before the appointment when possible. Waiting until check-in may still work, but earlier notice gives staff more time to arrange interpreting, wheelchair help, DLO support or cultural support.
Health Hub portal: appointments, results, notes and support
| Health Hub feature | What patients may be able to do |
|---|---|
| Appointments | See upcoming appointment details and answer questions before the next appointment. |
| Medications and allergies | Keep track of medications and allergies. |
| Clinic visit information | See recent specialist clinic visit information and, in some cases, notes from the healthcare team. |
| Test results | View blood test and plain x-ray results, usually within 4 days. |
| Conditions and diagnoses | Review existing conditions and diagnoses. |
| Messages | Send and receive messages directly with your care team where available. |
| External provider access | Give one-time access to your medical record to your GP or another healthcare provider. |
Health Hub sign-up micro-steps
- Use a text or email activation link if RMH sends one after Emergency, admission or a booked specialist appointment.
- Ask a staff member to send an activation code by mobile or email, or print one for you.
- Use the online Health Hub sign-up form if needed.
- Have first and last name as shown on Medicare card, date of birth, mobile phone number and Medicare card number ready.
- Use the activation code within 30 days.
- Access Health Hub through the mobile app or the Health Hub website.
Health Hub help: Parkville Health Hub Help Desk is (03) 9345 6277, press 1 for EMR. Hours: Monday to Friday, 7:30am to 6:00pm, excluding public holidays.
What to bring to RMH Parkville
Documents and cards
- Appointment letter, SMS or booking confirmation
- Medicare card
- Photo ID
- GP or specialist referral if required
- Private health insurance details
- Pensioner Concession Card or Health Care Card if relevant
- DVA card, TAC claim or WorkCover claim details if relevant
- Overseas visitor or reciprocal health care documents if relevant
- Recent test results, scans, reports or discharge summaries if requested
Health and personal items
- Current medicines and medication list
- Non-prescription or complementary medicine details
- Allergy information
- Glasses, dentures, hearing aids or walking aids
- Comfortable clothing and footwear
- Phone charger for long appointments or admissions
- Parking payment card or cash if driving
- Support person’s contact details
Valuables: avoid bringing jewellery, large cash amounts or unnecessary valuables to hospital.
Facilities, food, Wi-Fi, toilets and visitor amenities
| Facility | What to know |
|---|---|
| Food and drinks | RMH lists cafes and food venues in and around the hospital. The site plan also marks Zouki Cafe, Organic Food Store, vending machines and retail areas. |
| Retail shops and services | The ground-floor retail precinct includes shops and services such as gifts, bill payment and mail/postal services. |
| Free Wi-Fi | Free guest Wi-Fi is available for patients and visitors. Useful for long clinic visits, day procedures and admissions. |
| Toilets | The Parkville site includes single-room and accessible toilets in multiple areas. The site plan also marks baby-change and toilet locations. |
| Public phones | Public phone and information phone locations are shown on the ground-level site plan. |
| Cashier / pharmacy | The site plan marks Cashier and Pharmacy on the ground level, useful for payments and discharge medication tasks. |
| Security | Security is marked on the RMH Parkville site plan. Ask staff for help if you feel unsafe or need directions after hours. |
Medical records, Health Hub and FOI
For many routine needs, Health Hub may show appointments, test results, medication, allergies and recent clinic information. Formal medical record requests may require RMH’s Freedom of Information process.
| Records need | Best route |
|---|---|
| Recent appointment details | Check Health Hub or the appointment letter/SMS. |
| Blood tests or plain x-ray results | Health Hub may show results, usually within 4 days. |
| Information for GP | Health Hub may allow one-time access for a GP or external healthcare provider. |
| Formal records request | Use RMH medical records / FOI process if Health Hub is not enough. |
| My Health Record note | During RMH’s extension period until July 2027, some diagnostic imaging and pathology reports will be uploaded to My Health Record, but not all reports can be uploaded due to limitations. |
Call scripts: what to ask before you travel
Appointment call script
- “I have an appointment with [clinic/service]. Which building, entrance, level and clinic desk should I use?”
- “Do I need a current referral for this appointment?”
- “Is the appointment face-to-face, phone or telehealth?”
- “Should I arrive early for forms, tests or imaging?”
- “Can I manage or view this appointment in Health Hub?”
Cost and access call script
- “Is there any out-of-pocket cost for this visit?”
- “Does this appointment require Medicare consent, private election or overseas patient billing?”
- “Can I get a concession parking form?”
- “Can I arrange an interpreter, wheelchair help, DLO support or cultural support?”
- “Where is the closest drop-off point for this clinic or ward?”
Official RMH action links
| User task | Official link | Use it for |
|---|---|---|
| Main hospital website | The Royal Melbourne Hospital official website | Official RMH information. |
| Contact details | RMH contact page | Current location and switchboard details. |
| Parkville campus | The RMH Parkville | Parkville address, emergency status, site plan and location notes. |
| Site plan PDF | RMH Parkville site plan PDF | Ground-level entrances, lifts, Emergency, cashier, pharmacy, car park and facilities. |
| Parking | Parking near RMH Parkville | Parking fees, concessions, accessible parking and car park rules. |
| Public transport | Public transport around RMH Parkville | Tram, train, Parkville Station and Travellers Aid. |
| Specialist Clinics | Specialist Clinics Outpatients | Outpatient appointment and clinic information. |
| Change appointment | Change a Specialist Clinics appointment | Change, cancel or ask about outpatient appointments. |
| Services and clinics | RMH services and clinics | Current service list and clinic pathways. |
| Doctors directory | RMH doctors directory | Search senior doctors by name or department. |
| Billing | Who pays for RMH services | Medicare, private patient, overseas patient, TAC and WorkCover billing. |
| Health Hub | Health Hub portal | Appointments, results, notes, messages and sign-up help. |
| Interpreter support | Interpreters and cultural support | Interpreter, Auslan and cultural support information. |
| Visiting hours | Visitors and visiting hours | Ward visitor times, rest period and visitor rules. |
| Disability support | Disability Liaison Officers | Support for patients with disability, carers and families. |
| First Nations support | First Nations health | First Nations Hospital Liaison Officer support. |
| LGBTIQA+ support | LGBTIQA+ inclusive practice | LGBTIQA+ Patient Liaison and inclusive care support. |
Royal Melbourne Hospital FAQs
What is the address of Royal Melbourne Hospital Parkville?
The Royal Melbourne Hospital Parkville is at 300 Grattan Street, corner of Royal Parade, Parkville, Victoria 3050, Australia.
What is the main phone number for Royal Melbourne Hospital?
The main RMH Parkville switchboard phone number is (03) 9342 7000.
Does Royal Melbourne Hospital have a 24-hour Emergency Department?
Yes. RMH Parkville provides adult emergency care 24 hours a day. For life-threatening emergencies, call 000.
How do I change a Royal Melbourne Hospital Specialist Clinics appointment?
Call Specialist Clinics on (03) 9342 7393 Monday to Friday, 8:00am to 5:00pm, or use the official RMH appointment-change form.
Where is the Royal Melbourne Hospital car park?
The RMH Parkville car park entrance is at 1F Royal Parade, near WEHI and Melbourne Private Hospital.
How much is parking at RMH Parkville?
From 1 July 2025, the first 30 minutes are free, then $12 for 30 minutes to 1 hour, $21 for 1 to 2 hours and a $40 daily maximum. Weekend flat rate is $12 and night rate is $12 when entering after 5:00pm and exiting before 6:00am.
Is Royal Melbourne Hospital care free with Medicare?
RMH states that public patients enrolled in Medicare receive free care and hospital services. Costs may still apply in some situations such as private patient choices, non-Medicare status, pharmacy items or other special billing categories.
Does Royal Melbourne Hospital provide maternity or children’s services?
No. RMH Parkville does not provide maternity, childbirth or children’s services. Confirm the correct hospital before travelling if the patient is pregnant or a child.
What are the visiting hours at Royal Melbourne Hospital?
General visiting hours are 10:00am to 8:00pm, with a rest period from 1:30pm to 2:30pm. Some wards, including ICU and mental health wards, have special visiting arrangements.
How can I get interpreter help at RMH?
Tell RMH when booking, arriving or during your stay that you need an interpreter. RMH provides professionally certified interpreters in more than 160 languages, including Auslan.
Source and update note
This page is based on official Royal Melbourne Hospital pages and the official RMH Parkville site plan for contact details, locations, Emergency, Specialist Clinics, referrals, services, parking, public transport, Health Hub, interpreter support, visiting hours, billing, patient support and internal wayfinding. Hospital contacts, fees, parking rates, clinic instructions, doctor availability and visitor rules can change, so confirm urgent or personal details directly with RMH before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.