Heidelberg hospital visit planner
Austin Hospital appointments, Emergency access, parking and patient support guide
Austin Hospital is a major public hospital in Heidelberg, Victoria, operated by Austin Health. This page is written for patients, carers and visitors who need practical answers before they travel: where to go, who to call, how to change an appointment, where to park, what Emergency does, what to bring, how Medicare billing works, and what access changes apply during construction.
The goal is simple: use the official action links only when you need to perform a task. The key information from Austin Health’s official pages is already organised below in plain language, tables and step-by-step checks.
For a life-threatening emergency in Australia, call 000. Do not wait for a clinic appointment or rely on an online guide.
Choose path
Emergency, Specialist Clinic, Telehealth or visitor access
Confirm
Appointment site, entrance, referral and documents
Travel
Map, Austin Tower lifts, train, bus, taxi or parking
Check in
Use Medicare/DVA card and wait for ticket number
Get support
Interpreter, Disability Liaison, portal or feedback help
Fast answer: Austin Hospital address, phone, Emergency and appointments
Main hospital
Austin Hospital
145 Studley Road, Heidelberg VIC 3084
Main switchboard: 03 9496 5000
Fax: 03 9496 3386
Specialist Clinics
Main phone: 03 9496 2444
Regional toll-free: 1800 134 864
Call centre: Monday-Friday, 8:00am-5:30pm
Emergency
Open 24 hours, 7 days.
Emergency entry: off Burgundy Street, Heidelberg.
Family enquiries: 03 9496 5500
| Need | Best action | Useful detail |
|---|---|---|
| Life-threatening emergency | Call 000 | Use for chest pain, stroke symptoms, severe breathing trouble, collapse, major bleeding, severe allergic reaction, poisoning or major injury. |
| Adult Emergency at Austin Hospital | Go to Emergency entry off Burgundy Street | Austin Health Emergency is open 24/7. The sickest patients are treated first by triage priority, not arrival order. |
| Change or cancel Specialist Clinic appointment | Call 03 9496 2444 or use the official booking enquiry form | If you change or cancel, Austin Health says you may return to the waitlist and may not receive a new date immediately. |
| Interpreter help | Call 131 450 | This is the telephone interpreter service number Austin Health lists for Specialist Clinics and language help. |
| Patient Portal help | 1300 867 127 | Patient Portal Support Office is monitored Monday-Friday, 9:00am-4:30pm, excluding public holidays. |
| Patient Accounts | 03 9496 2166 | Email: patient.accounts@austin.org.au. Use this for Medicare-ineligible, private, overseas, TAC, WorkCover or billing questions. |
| Disability Liaison | 03 9490 7620 | Email: disabilityliaison@austin.org.au. Hours: Monday-Friday, 8:00am-4:00pm. |
| Feedback or complaint | 03 9496 3566 | Email: feedback@austin.org.au. Patient Experience Team hours: Monday-Friday, 9:00am-4:00pm, excluding public holidays. |
Austin Hospital map, Heidelberg location and official Emergency video
Austin Hospital is at 145 Studley Road, Heidelberg VIC 3084, on the corner of Studley Road and Burgundy Street. Heidelberg Railway Station is about 100 metres from the hospital, and the public Austin Tower car park is accessed from Studley Road and Burgundy Street.
Official Austin Health Emergency Department video
This Austin Health Emergency Department video is useful because it explains what may happen when a patient arrives at Emergency, including preparation, arrival and the waiting process.
Construction access changes at Austin Hospital: what to do before travelling
Austin Health is upgrading the Emergency Department. The hospital remains open, but access, parking and walking routes are affected during construction.
| Construction issue | What Austin Health says | Practical action for patients/visitors |
|---|---|---|
| Front entrance closure | The front entrance to Austin Hospital and Mercy Hospital for Women is closed as part of the Emergency Department Upgrade, with the area outside the entrance closed to pedestrians and vehicles until 2028. | Do not plan around the old front entrance. Use the Austin Tower car park lifts and temporary signs. |
| Best hospital exit | Austin Health says the best way to exit the hospital is to take the Austin Tower visitor lifts to level B3 and exit through the car park. | After appointments, ask staff or volunteers for the Austin Tower lift route if you are unsure. |
| Car park movement | The Austin Tower visitor lifts are in the back-left corner of the car park and go to all eight Austin Tower floors plus B1, B2 and B3 car park levels. | If you park in Austin Tower, remember the visitor lifts are your key route between car park and hospital. |
| Level 1 reception | Reception on level 1 is closed. Phones are available near Austin Tower visitor lifts on B1, B2 and B3 and in several level 1 locations to connect with Switchboard. | Use the phones or volunteers for directions if normal reception is not available. |
| ONJ Centre movement | To move from Austin Hospital to the ONJ Centre, take Austin Tower visitor lifts to Level 3 and follow the blue line and signs. | For ONJ Centre appointments, allow extra walking and lift time. |
| Dust/noise | Construction activity can create noise, vibration and dust. Austin Health recommends patients with chronic lung conditions or weakened immune systems consider wearing a mask near construction areas and discuss concerns with the healthcare team. | Bring a mask if lung disease, immune suppression or dust sensitivity is relevant. |
| Parking delays | Some Austin Tower B1 parking spots have been closed for ED redevelopment work. | Leave extra time to find parking and reach your clinic. |
Austin Health locations: check the exact site before travel
Austin Health has several sites. A patient searching “Austin Hospital” may still have an appointment at Heidelberg Repatriation Hospital, Royal Talbot Rehabilitation Centre or the Olivia Newton-John Cancer Wellness & Research Centre, so the appointment letter matters.
| Site | Address | Phone | Best for |
|---|---|---|---|
| Austin Hospital | 145 Studley Road, Heidelberg VIC 3084 | 03 9496 5000 | Emergency, ICU, surgery, endoscopy, specialist services, spinal, epilepsy, mental health precinct and statewide services. |
| Olivia Newton-John Cancer Wellness & Research Centre | 145 Studley Road, Heidelberg VIC 3084 | 03 9496 5000 | Cancer care and wellness support connected to Austin Health. |
| Heidelberg Repatriation Hospital | 300 Waterdale Road, Ivanhoe VIC 3079 | 03 9496 5000 | Specialist centre for elective surgery, mental health, rehabilitation and aged care. |
| Royal Talbot Rehabilitation Centre | 1 Yarra Boulevard, Kew VIC 3103 | 03 9490 7500 | Rehabilitation services. |
Appointment tip: Before travelling, check whether your appointment says Austin Hospital, Heidelberg Repatriation Hospital, Royal Talbot, ONJ Centre, Harold Stokes Building, Austin Tower or another clinic location.
Austin Health Emergency Department: what happens when you arrive
Before you come to Emergency
- Call 000 for life-threatening emergencies.
- For less urgent symptoms, Austin Health says Emergency may not always be the best option.
- Consider Virtual Emergency Care or urgent care options for non-life-threatening problems.
- Emergency entry is off Burgundy Street, Heidelberg.
What to bring to Emergency
- Letters from your GP
- Medicare card
- Health Care or concession card
- Adverse drug alert card
- Medicines you need while in hospital
- Relevant x-rays, scans, ultrasounds, test results or reports
- Private health insurance card, if you want to use it
- Glasses, hearing aid or walking frame
Emergency visit steps
| Step | What happens | What you should do |
|---|---|---|
| 1. Arrival | A clerk or nurse greets you. A nurse assesses your condition and assigns a triage category. | Say clearly what has changed, when symptoms started and any serious medical history. |
| 2. Registration | You are registered and given an identification wristband. You may be asked for Medicare and private insurance details. | Have Medicare, concession, insurance or overseas documents ready. |
| 3. Waiting | The sickest patients are treated first. Blood tests, x-rays or scans may begin while you wait. | Tell the triage nurse if symptoms worsen. Do not assume ambulance arrival means faster treatment. |
| 4. Food/drink | Austin Health says not to eat or drink from arrival until a doctor or nurse advises otherwise. | Ask first, especially if scans, surgery or procedures may be needed. |
| 5. Treatment | You may be treated in one of several treatment areas by doctors, nurses, nurse practitioners, physiotherapists or other clinicians. | Repeat important facts if asked. Staff may ask similar questions for safety. |
| 6. Family updates | Families can call Emergency patient enquiries on 03 9496 5500. | Choose one main family contact person so staff are not interrupted by repeated calls. |
Emergency alternatives for non-life-threatening care
| Option | When it may help | Official action |
|---|---|---|
| Victorian Virtual Emergency Department | Free 24/7 video call service for adults and children anywhere in Victoria. No GP referral, appointment or Medicare card needed. | Connect to VVED |
| Heidelberg Urgent Care Clinic | Urgent but not emergency problems such as mild infections, fractures or burns. Austin Health lists this as no-cost care for people with or without Medicare. | Heidelberg Urgent Care Clinic |
| GP or regular clinic | Ongoing symptoms, medication issues, repeat prescriptions and non-urgent reviews. | Call your GP or usual care provider. |
Specialist Clinics appointments, waitlist enquiries and in-person check-in
Specialist Clinics contacts
- Clinic open hours: Monday-Friday, 8:00am-4:30pm
- Call centre: Monday-Friday, 8:00am-5:30pm
- Closed weekends and public holidays
- Phone: 03 9496 2444
- Regional toll-free: 1800 134 864
- Telephone interpreter service: 131 450
Use the booking enquiry form for
- Booking after receiving a letter asking you to book
- Requesting another appointment date
- Cancelling an appointment
- Asking about waitlist status
- Responding after receiving an SMS saying it is your turn to be seen
Important: Austin Health says many clinics are in high demand. If you change or cancel, you may return to the waitlist and may not receive a new appointment date immediately.
In-person appointment micro guide
| Stage | What to do | Why it matters |
|---|---|---|
| Before travel | Check the clinic location and site on your appointment letter. | Austin Health clinics are spread across different sites and buildings. |
| If you arrive early | Wait until 30 minutes before your appointment time before checking in. | Austin Health says this reduces overcrowding in clinic waiting rooms. |
| Check in | Use a self check-in machine and swipe your Medicare or DVA card. | The machine prints a ticket showing clinic location and number. |
| Waiting | Wait for your number to show on the screen or be called. | If you miss the number, staff will know you arrived and will collect you. |
| Time planning | Allow up to 2 hours for the appointment. | Austin Health aims to see patients within 20 minutes of arrival time, but delays happen if patients need extra care or staff attend emergencies. |
| Mobility support | If you may need a wheelchair, call the clinic before the appointment. | Austin Health advises checking whether one is available before you arrive. |
What to bring to a Specialist Clinics appointment
- Medicare card
- Pension card or concession card
- Appointment confirmation letter
- Your GP’s name, address and phone number
- List of current medicines and supplements
- Medicines or supplements you may need during the visit
- Something to do while waiting
- Walking aid, even if you do not use it all the time
- Glasses and hearing aids
- Supportive non-slip shoes that cover your heel
Telehealth appointments: no-cost video calls when clinically suitable
Austin Health Telehealth connects you with a healthcare provider by video so you may not need to come to hospital. Austin Health uses the Healthdirect Telehealth Video Call system, which works on a smartphone, tablet or computer with a camera.
| Telehealth question | Austin Health detail |
|---|---|
| Who decides? | Your healthcare professional or team decides whether Telehealth is safe and clinically suitable. |
| When may it not suit? | Telehealth may not be appropriate if a physical examination is needed. |
| Device needed | Smartphone, tablet or computer with a camera. |
| Cost | Austin Health says there is no out-of-pocket cost for Telehealth. |
| Privacy | Austin Health says no patient data is retained in the Healthdirect platform. |
| Telehealth Team | Email: telehealth@austin.org.au. Hours: Monday-Friday, 8:00am-4:30pm. |
Micro step: Do not change travel plans just because you prefer video. Ask the clinic whether your appointment can safely be changed to Telehealth.
Austin Hospital services, departments and statewide care areas
Austin Hospital provides specialised services and care for Victorians. Austin Health describes the hospital as having a large Emergency Department, ICU, Surgery and Endoscopy Centre, cardiac catheterisation, spinal, epilepsy, mental health, research and teaching services.
| Area | Useful patient detail | Before you attend |
|---|---|---|
| Emergency Department | Open 24 hours. Treats nearly 90,000 patients a year and includes a children’s unit and Short Stay Unit. | Use 000 for life-threatening emergencies. For non-life-threatening issues, check VVED or urgent care options. |
| Short Stay Unit | Austin Health describes a 24-bed Short Stay Unit for adults, children and mental health clients. | Access is through Emergency care decisions, not direct self-booking. |
| Intensive Care Unit | 22-bed ICU recognised by Austin Health as a leading research ICU. | Visitor and update rules may differ from normal wards. |
| Surgery and Endoscopy Centre | Emergency surgery and many planned elective surgery/endoscopy procedures are performed here. | Follow pre-admission, fasting and arrival instructions from your surgical team. |
| Cardiac Catheterisation Laboratory | Austin Health says it performs over 2,000 catheterisations and 600 other emergency cardiology procedures each year. | Confirm referral, arrival time and medication instructions. |
| Spinal Unit | Specialised 26-bed Spinal Unit servicing Victoria and Tasmania. | Check whether your appointment is at Austin Hospital, Heidelberg Repatriation or another site. |
| Epilepsy Centre | Austin Health describes Austin Hospital as a leading epilepsy centre in Australia. | Bring seizure history, medication list and relevant reports if requested. |
| Mental health precinct | Austin Hospital has an 82-bed mental health precinct. | Use Emergency or official mental health pathways for urgent concerns. |
| Austin LifeSciences | Home to research, teaching and training facilities. | Research/clinical trial participation uses specific consent and study pathways. |
| Statewide services | Includes Ventilation Weaning Unit, Victorian Liver Transplant Unit, Victorian Respiratory Support Service, Victorian Spinal Cord Service, Victorian Toxicology Service and Victorian Poisons Information Centre. | Access usually depends on referral, transfer or statewide service criteria. |
Austin Hospital parking fees, entrances, drop-off and accessible parking
The public car park for Austin Hospital is in Austin Tower. It is accessed via Studley Road and Burgundy Street. During ED upgrade works, allow extra time for parking, lifts and temporary paths.
| Main public car park | Austin Tower car park |
|---|---|
| Entrances | Studley Road and Burgundy Street |
| Drop-off: Austin Tower | B3 car park Drop Off Zone, enter via Studley Road opposite the station. |
| Drop-off: ONJ Centre | Level 2 entrance via corner of Studley Road and Bell-Banksia Link. During construction, ONJ drop-off is for ONJ patients only. |
| Drop-off: Outpatients | Level 3 Harold Stokes Building entrance via Burgundy Street. |
| Car park lift tip | Austin Tower visitor lifts are in the back-left corner of the basement car park and go to all eight floors of Austin Tower. |
| Payment rule | Take your ticket with you and pay at a pay station before leaving. Austin Health says no payment is available at the point of exit. |
Current Austin Tower car parking fees
| Fee type | Rate |
|---|---|
| 0 to 30 minutes | $0.00 |
| 30 to 60 minutes | $8.50 |
| 1 to 2 hours | $15.90 |
| 2 to 3 hours | $18.10 |
| 3 to 4 hours | $21.20 |
| 4 to 5 hours | $23.40 |
| 5 to 8 hours | $26.70 |
| 8+ hours | $31.80 |
| Lost ticket | $31.80 |
Concession, DVA and accessible parking
| Need | What Austin Health says | Action |
|---|---|---|
| DVA parking | Veterans with White and Gold DVA cards are eligible for free parking. | Bring the correct DVA card and ask parking staff if unsure. |
| Concession parking | Concession rate parking may be available for frequent or long-term patients and visitors, DVA Gold/White Card holders, volunteers, research participants and people who can demonstrate financial hardship. | Speak to the Nurse Unit Manager, Clinic Manager or social worker. |
| Accessible parking | Accessible parking is available at Austin Tower and Harold Stokes car park. Some accessible bays are reserved for people who use wheelchairs. | Display your accessible parking permit. Book wheelchair-only bays when needed. |
| Wheelchair-only reserved bay | Book through the Car Parking Office. | Call 03 9496 4512 between 6:00am and 10:00pm. |
| Over-height vehicle | Harold Stokes car park can accommodate over-height vehicles. | Call 03 9496 4512 or email carparking@austin.org.au before arriving. |
| Disability Liaison parking help | A DLO can help with access planning and may help book a car park. | Call 03 9490 7620 or email disabilityliaison@austin.org.au. |
Train, bus, taxi, motorbike and accessibility support
| Transport or access need | Official detail | Local practical tip |
|---|---|---|
| Train | Heidelberg Railway Station is on Studley Road, about 100 metres from Austin Hospital. | This is often simpler than parking during construction, especially for short outpatient visits. |
| Bus | Bus services are available close to Austin Hospital. Austin Health recommends Public Transport Victoria’s journey planner. | Search the route to “Austin Hospital Heidelberg” and allow extra time for walking inside the hospital. |
| Taxi | Taxi pick-up/drop-off is available at B3 Austin Tower car park, ONJ Centre Level 2, Harold Stokes Building entries and Lance Townsend Building. | Free taxi phones are available at taxi locations. |
| Motorbike | Motorcycle parking is available near the Emergency entry off Burgundy Street, in the undercroft area to the left after entering. | Follow the Emergency entry route and look for motorcycle parking signage. |
| Street parking | Street parking is available in surrounding streets and is metered Monday through Saturday afternoon. Streets are regularly patrolled by council officers. | Read signs carefully; do not assume street parking is cheaper if you may stay several hours. |
| Mobility or sensory disability | Austin Health Disability Liaison supports people with disability, families and support networks to access services. | Contact DLO before appointment if you need parking, sensory support, an Autism Care Plan, communication preferences, hoists or specialist access support. |
| Auslan | Austin Health says Auslan interpreters can be arranged. | Request this before attending where possible. |
Medicare billing, private patients, TAC, WorkCover and non-Medicare costs
Public patient with Medicare
Austin Health is part of Australia’s public healthcare system. Austin Health says everyone in Australia with a current Medicare number is entitled to free treatment as a public patient in a public hospital.
Private patient
All admitted Austin Health patients are asked whether they wish to use private health insurance or be admitted as a public patient. Private patients may still receive bills for pharmacy medications and television/telephone use if used.
TAC, WorkCover and DVA
Austin Health says TAC, WorkCover and Veterans’ Affairs patients do not need to pay for hospital services because costs are covered by third-party providers.
Patients without a Medicare card: indicative Austin Health costs
| Service | Indicative cost listed by Austin Health |
|---|---|
| Emergency facility fee and treatment, up to 4 hours, payable on arrival | Minimum $540 |
| Accommodation same day | $1,300 |
| Accommodation overnight including short stay | $1,700 |
| Accommodation Intensive Care, per night | $4,800 |
| Accommodation Coronary Care, per night | $3,100 |
| Accommodation High Dependency Unit, per night | $3,100 |
| Initial outpatient consultation | $350 |
| Subsequent outpatient consultation | $350 |
| Interpreter | $110 |
| Hospital in the Home | $420 |
| Diagnostic services: imaging and pathology | Average cost per admission $500 |
Non-Medicare eligibility notes
| Situation | What to know |
|---|---|
| No Medicare card | You are responsible for adequate insurance or money to cover health care costs. A Financial Consent form and schedule of fees are completed for Medicare Ineligible Patient admissions on arrival. |
| Reciprocal Health Care Agreement | Countries listed by Austin Health include UK, Northern Ireland, Sweden, Finland, Norway, Netherlands, Belgium, Ireland, New Zealand, Slovenia, Malta and Italy, with conditions. Documents such as passport, visa and entry date may be required. |
| Asylum seeker/refugee | Austin Health says asylum seekers and refugees are provided free medical care, including diagnostic services, in Victorian hospitals, with appropriate documentation confirming status. |
| Overseas travel insurance | Austin Health says overseas travel insurance holders are required to pay full cost upfront unless a guarantee of payment is obtained from the insurer. Emergency attendances and outpatient appointments require upfront payment on arrival. |
Fee safety: Costs can depend on Medicare status, insurance, reciprocal eligibility, inpatient/outpatient status, procedures, imaging, pathology, interpreter use and medications. Call Patient Accounts before attending if billing is unclear.
Austin Health Patient Portal: appointments, records and secure messages
Austin Health’s Patient Portal gives secure digital access to some care information. Austin Health has partnered with VicKey, formerly MyHospital, to deliver the service.
| Portal feature | What it can help with |
|---|---|
| Appointments | Check upcoming appointments and planned procedures. |
| Waiting/preparation list | Track waiting list or preparation list status where available. |
| Health Questionnaire | Complete it online if Austin Health sends this option to your portal inbox. |
| Secure messages | Read secure messages in your Patient Portal inbox. |
| Health records | Access available clinical documents including pathology results, radiology reports and endoscopy reports. |
| Who can access | Austin Health patients aged 14 or older; parents of children under 14 and support people may also apply for access. |
| Setup | You need a VicKey account, your UR number and your mobile phone. Setup involves creating a VicKey account, linking a patient and verifying identity. |
| Support Office | Phone: 1300 867 127. Email: patientportal@austin.org.au. Monday-Friday, 9:00am-4:30pm, excluding public holidays. |
Patient Portal micro steps
- Find your Austin Health UR number and have your mobile phone ready.
- Create or sign in to your VicKey account.
- Link the patient to the VicKey account.
- Verify your identity.
- Check appointments, planned procedures, messages and available results.
- Call 1300 867 127 or email patientportal@austin.org.au if you cannot sign in.
Visiting hours, feedback, PACE and patient support
| Need | Useful detail | Action |
|---|---|---|
| Visiting hours | Austin Health welcomes visitors between 10:00am and 8:00pm daily, with no time limit during these hours. | Give patients rest and privacy. Ask the Nurse in Charge about special circumstances outside regular hours. |
| Urgent concern about worsening condition | Austin Health says family members or caregivers may notice early signs that a patient’s health is worsening, and Austin Health has a Patient and Carer Escalation process called PACE. | Raise urgent concerns with staff caring for the patient and ask about PACE. |
| Feedback first step | If staying in hospital, Austin Health suggests first speaking with staff caring for you or asking for the nurse in charge. | If still not satisfied, contact the Patient Experience Team. |
| Feedback email | feedback@austin.org.au | Use for compliments, complaints and suggestions. |
| Feedback phone | 03 9496 3566 | Monday-Friday, 9:00am-4:00pm, excluding public holidays. |
| Postal feedback | The Patient Experience Team, Austin Health, PO Box 5555, Heidelberg VIC 3084 | Use for written complaints or detailed feedback. |
| Paper forms | Paper feedback forms are located at main entrances at Austin Health sites. | Complete the paper form and place it in the feedback box. |
Interpreters, Aboriginal health, Disability Liaison and practical access help
Interpreter and language help
- Telephone interpreter service: 131 450
- Auslan interpreters can be arranged.
- Ask early if you need language support for appointments, Telehealth or hospital admission.
- If the patient cannot safely explain symptoms in English, request interpreter support before key decisions.
Disability Liaison
- Phone: 03 9490 7620
- Email: disabilityliaison@austin.org.au
- Hours: Monday-Friday, 8:00am-4:00pm
- DLOs support access to inpatient, outpatient and wider health services.
- They can help with communication preferences, sensory disability, neurodiversity, Autism Care Plans and access planning.
Helpful access tip: If you need accessible parking, wheelchair-only reserved parking, sensory support, Auslan, hoists, a specialist bed or extra wayfinding help, contact Disability Liaison before the appointment instead of waiting until arrival.
Questions to ask before visiting Austin Hospital
Appointment questions
- “Is my appointment at Austin Hospital, Heidelberg Repatriation, Royal Talbot or ONJ Centre?”
- “Which building, level and entrance should I use during construction?”
- “Do I need a current GP or specialist referral?”
- “Is this appointment in person, phone or Telehealth?”
- “Should I arrive only 30 minutes before check-in?”
- “How long should I allow for the appointment?”
Cost, parking and support questions
- “Will I need to pay anything for this visit, medication, imaging or private patient charges?”
- “Can I use Medicare, private health insurance, TAC, WorkCover or DVA?”
- “Can I use concession parking or accessible parking?”
- “Can I book a wheelchair-only parking bay?”
- “Can you arrange an interpreter, Auslan support or Disability Liaison help?”
- “Which number should my family use for updates if I am in Emergency?”
Official Austin Hospital links for actions
These links are for action tasks only: booking, directions, portal access, feedback, billing checks and official confirmation.
| Need | Official action link |
|---|---|
| Austin Hospital official page | Austin Hospital location page |
| Contact Austin Health | Austin Health contact page |
| Emergency care | Austin Health Emergency care |
| Emergency alternatives | Emergency care alternatives |
| Specialist Clinics contact | Contact Specialist Clinics |
| In-person appointment guide | In-person appointments |
| Telehealth | Austin Health Telehealth |
| Patient Portal | Austin Health Patient Portal |
| Transport and parking | Transport & parking at Austin Hospital |
| Construction access changes | Construction work at Austin Hospital |
| Paying for services | Paying for services |
| Patients without Medicare | Patients without a Medicare card |
| Visiting a patient | Visiting hours |
| Feedback | Provide feedback to Austin Health |
| Disability Liaison | Austin Health Disability Liaison |
| Official YouTube channel | Austin Health on YouTube |
Austin Hospital FAQs
What is the address of Austin Hospital?
Austin Hospital is located at 145 Studley Road, Heidelberg VIC 3084, Australia.
What is the main phone number for Austin Hospital?
The main Austin Health switchboard number for Austin Hospital is 03 9496 5000.
Is Austin Hospital Emergency open 24 hours?
Yes. Austin Health Emergency is open 24 hours a day, 7 days a week. For a life-threatening emergency, call 000.
Where is the Austin Hospital Emergency entrance?
The Emergency entry is off Burgundy Street, Heidelberg. Construction works may change how you park, enter and move around Austin Hospital, so follow temporary signs and allow extra time.
How do I contact Austin Health Specialist Clinics?
Call 03 9496 2444. Regional patients can call 1800 134 864 toll free. The call centre is open Monday to Friday, 8:00am to 5:30pm.
How much is parking at Austin Hospital?
Austin Tower parking is free for the first 30 minutes, $8.50 for 30 to 60 minutes, $15.90 for 1 to 2 hours and $31.80 for 8+ hours or a lost ticket.
Where should I park for Austin Hospital?
The main public car park is Austin Tower, accessed via Studley Road and Burgundy Street. The Austin Tower visitor lifts are in the back-left corner of the basement car park.
Is Telehealth free at Austin Health?
Austin Health says Telehealth has no out-of-pocket cost. Your healthcare professional or team decides whether Telehealth is safe and clinically suitable for your appointment.
Can patients without Medicare use Austin Hospital?
Yes, but patients without a Medicare card generally need to pay for hospital services unless a reciprocal agreement, asylum seeker/refugee arrangement or other eligibility applies.
What are Austin Hospital visiting hours?
Austin Health welcomes visitors between 10:00am and 8:00pm daily. Visits outside regular hours may be possible in special circumstances by speaking with the Nurse in Charge.
Source and update note
This guide is based on official Austin Health pages for Austin Hospital location details, contact numbers, Emergency care, Specialist Clinics, in-person appointments, Telehealth, parking, construction access changes, billing, non-Medicare costs, Patient Portal, visiting, accessibility and feedback. Hospital phone numbers, clinic rules, fees, parking rates and construction access can change, so confirm personal or urgent details directly with Austin Health before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.