Murdoch hospital visit planner
Fiona Stanley Hospital emergency access, appointments, map, parking and visitor guide
Fiona Stanley Hospital in Murdoch is a major tertiary public hospital in Perth’s south metropolitan area. This guide is built for people who need to act quickly: call the right number, find the correct entrance, understand Emergency Department rules, change an outpatient appointment, park without confusion, visit a ward safely or prepare for admission.
Instead of sending you away for basic information, this page brings the useful official details together: address, Helpdesk phone, Emergency Department entrance, visitor parking fees, public transport, ward visiting rules, outpatient clinic levels, Day Surgery Unit access, what to bring, private/overseas patient billing, interpreter support, FOI records and patient support contacts.
For a life-threatening emergency in Australia, call 000 and request an ambulance. Do not wait for an appointment or rely on an online hospital guide.
CallHelpdesk, 000, ward, clinic or liaison team
ConfirmReferral, appointment, ward, cost or entrance
TravelMurdoch train, bus, car park 1 or car park 5
Check inMain entry, outpatient desk, DOSA or Emergency
AskInterpreter, security, liaison, billing or records help
Quick action: phone number, address, emergency, appointments and parking
Main hospital contact
Fiona Stanley Hospital
11 Robin Warren Drive, Murdoch WA 6150
Helpdesk: (08) 6152 2222
Postal: Locked Bag 100, Palmyra DC WA 6961
Emergency Department
Open 24 hours, every day
Entrance: eastern end of the main hospital building on Robin Warren Drive off Murdoch Drive.
Life-threatening emergency: call 000.
Parking snapshot
Visitor parking: Car park 1 and car park 5.
Fee: $3.00 per hour or part thereof; $21.00 daily maximum.
Motorbike bays: car park 1 only.
| Need | Best action | Important detail |
|---|---|---|
| Life-threatening symptoms | Call 000 | Use for severe chest pain, stroke signs, major injury, severe breathing difficulty, collapse, poisoning or life-threatening symptoms. |
| Urgent medical condition | Attend Fiona Stanley Hospital Emergency Department | ED operates 24 hours a day, every day of the year. Patients are seen by severity, not arrival order. |
| General hospital enquiry | Call Helpdesk on (08) 6152 2222 | Use for ward connection, admission team, Day Surgery Unit, outpatient location, interpreter request, security, Home Hospital or patient enquiry if you are an approved contact. |
| Outpatient enquiry | Call Fiona Stanley Hospital Helpdesk on (08) 6152 2222 | Use your appointment letter first; the Helpdesk can direct you to the correct outpatient area. |
| Planned surgical admission | Call Helpdesk and ask for Elective Waitlist | Use during business hours for planned surgical admission questions. |
| After-hours admission question | Call Helpdesk and ask for Capacity and Access | Use after hours or on weekends if you need admission instructions. |
| Patient and Family Liaison | Call (08) 6152 4013 | Located in the main hospital building, ground floor near the main reception desk. Hours: 8:30am to 4:30pm, Monday to Friday. |
| FOI / medical records request | Call FOI Coordinator on (08) 6152 1057 | Opening hours: 8:00am to 3:00pm, Monday to Friday. |
| Overseas visitor/student costs | Call FSH Compensable Patient Administration Officer on (08) 6152 7910 | Email: FSH.Revenue@health.wa.gov.au. Hours: 7:00am to 4:00pm, 7 days per week. |
| Private patient benefits / insurance | Call FSH Compensable Patient Liaison Officer on (08) 6152 3710 | Email: fsh.revenue@health.wa.gov.au. |
Email safety: FSFHG says clinical advice or patient information is not provided by email for medical safety and confidentiality reasons. For patient-related information, call if you are an approved contact, or speak with the patient’s next-of-kin.
Fiona Stanley Hospital map, main entrance and campus layout
Fiona Stanley Hospital is in Murdoch and is bordered by Murdoch Drive, Barry Marshall Parade, Robin Warren Drive, Fiona Wood Road and Bedbrook Row. The main hospital entrance is off Robin Warren Drive, accessible from Murdoch Drive.
Best entrance by purpose
- Main hospital: Robin Warren Drive main entry.
- Emergency Department: eastern end of the main hospital building on Robin Warren Drive off Murdoch Drive.
- Outpatient clinics 1-8: enter via main entry off Robin Warren Drive and follow signs to the outpatient clinic reception desk on the right-hand side of the ground floor concourse.
- Day Surgery / DOSA: level 1 of the main hospital building.
- State Rehabilitation Service: car park 5 gives direct access via the level 2 footbridge.
Map PDF details included here
- Visitor car park 1 sits closest to the main hospital entrance.
- Visitor car park 5 sits near Rehabilitation, Mental Health and the level 2 footbridge.
- The official floor plan lists Emergency, Medical Imaging, Radiation Oncology and Hyperbaric Unit on lower ground.
- Outpatient clinics, Cancer Centre, PathWest, outpatient pharmacy, Transit Lounge, Aboriginal Liaison and Patient & Family Liaison are listed on ground level.
- Cardiology outpatients, Day Surgery Unit, Endoscopy, Operating Theatres, ICU and Coronary Care are listed on level 1.
Helpful patient video: ordering meals at Fiona Stanley Hospital
For admitted patients, this video is practical because Fiona Stanley Hospital uses a bedside patient entertainment system that can also be used to order meals and access patient services.
Which route should you use: Emergency, GP urgent care, outpatient, admission or visitor?
| User situation | Best next step | Why this matters |
|---|---|---|
| Life-threatening or sudden serious illness/injury | Call 000 or attend the nearest Emergency Department. | FSH Emergency Department operates 24/7, but ambulance/000 is the correct route for life-threatening conditions. |
| Urgent but not life-threatening condition | Consider GP urgent care or Healthdirect if appropriate; attend ED if you are unsure or need urgent assessment. | FSH notes that not all urgent problems are emergencies and GP urgent care may treat minor injuries/illnesses. |
| You have an outpatient appointment | Use the appointment letter first, then call Helpdesk if the location or time is unclear. | Outpatient clinics are spread across ground floor, lower ground, level 1, level 3, level 4, level 5, level 6 and rehabilitation buildings. |
| You are coming for planned surgery/endoscopy | Go to Day Surgery Unit / Day of Surgery Admissions on level 1 unless your letter says otherwise. | Planned surgery, endoscopy and angiography have specific arrival points. |
| You are visiting a patient | Most wards: 8:00am to 8:00pm, but call Helpdesk for the specific ward. | ICU, maternity, neonatal, paediatric and Ward 7D have special visiting rules. |
| You need records or documents | Use FOI process with proof of identity; call (08) 6152 1057. | Applications need to be written/form-based and may need consent or fees. |
| You are an overseas visitor/student | Contact FSH Revenue/Compensable Patient Administration before or during care. | Medicare-ineligible patients are responsible for treatment expenses unless insurance/cover applies. |
Emergency Department at Fiona Stanley Hospital: when to go, where to enter and what happens
Call 000 for a life-threatening medical condition. FSH Emergency Department is for urgent medical conditions and operates 24 hours a day, every day of the year.
| Emergency entrance | Eastern end of the main Fiona Stanley Hospital building on Robin Warren Drive off Murdoch Drive, Murdoch. |
|---|---|
| Hospitals nearby without ED | FSFHG states that Fremantle Hospital and Cockburn Health do not have emergency departments. |
| Seen by severity | Patients are seen in order of illness severity, not arrival order. More serious cases may be seen first. |
| No emergency dental service | The Emergency Department does not provide emergency dental services. |
| What happens after triage | You are assessed by nursing and medical staff; tests/procedures may be done; staff may discharge you with follow-up, monitor you for a few hours or admit you to hospital. |
| Live ED activity | WA Health provides ED activity information online, but urgent patients should still attend the nearest Emergency Department if they need urgent medical attention. |
| Healthdirect | For other healthcare options, FSH points users to Healthdirect Australia on 1800 022 222, GP care or emergency/crisis services. |
What to bring if attending Emergency
Cards and identity
- Medicare card
- Health care, pension, veterans or safety net cards
- Passport and health insurance details for overseas visitors/students
- Private health insurance details if you want to be admitted as a private patient
Medical and practical details
- List of current medications
- X-rays, ultrasound or scans related to your condition
- Workers’ Compensation employment contact details if relevant
- Name of your GP
Emergency triage priority levels
| Triage priority | Meaning | Patient action while waiting |
|---|---|---|
| 1 | Immediate / life-threatening | Staff may take patients straight into the department. |
| 2 | Very urgent | Tell triage staff immediately if symptoms worsen. |
| 3 | Urgent | Wait may depend on higher-priority cases and test/bed availability. |
| 4 | Standard | Do not leave without telling the triage nurse. |
| 5 | Non-urgent | Ask whether another care pathway is more suitable if your condition changes or you decide to seek care elsewhere. |
Outpatient appointments, clinic locations and referral rules
Outpatient contact: Fiona Stanley Hospital outpatients use the Helpdesk on (08) 6152 2222 for enquiries. Keep your appointment letter or SMS because it tells you where to go and who to contact.
Outpatient reception and clinic location guide
| Clinic/service | Official location detail | Practical arrival tip |
|---|---|---|
| Outpatient clinics 1-8 | Ground floor outpatient area. | Enter via main entry off Robin Warren Drive; outpatient clinic reception is on the right-hand side of the ground floor concourse. |
| Education clinic | Education building, ground floor. | Do not assume it is in the main outpatient concourse. |
| State Rehab G / L1 / L2 clinics | Rehabilitation building ground, level 1 or level 2. | Car park 5 is often more convenient because it connects to State Rehabilitation Service and main hospital via level 2 footbridge. |
| State Rehab Hydro / Hydrotherapy | Rehabilitation building, lower ground floor. | Confirm access route if using mobility aids. |
| Advanced Heart Failure and Cardiac Transplantation Unit | Clinic 9a, OutPts G, ground floor. | Use outpatient reception unless your appointment letter gives a different instruction. |
| Advanced Lung Disease and Lung Transplant Unit | Clinic 9b, OutPts G, ground floor. | Bring referral and relevant reports if requested. |
| Allied Health 1 and 2 | Ground floor. | Ask the outpatient desk if unsure which allied health room. |
| Breast Assessment Clinic | Level 1. | Allow time for lift access and check-in. |
| Burns Outpatients | Level 4. | Bring wound/dressing instructions if provided. |
| Cancer Centre | Ground floor. | Use the map/floor plan to find Cancer Centre near the main concourse area. |
| Cardiology Outpatients | Level 1. | Ask if any ECG, echo, blood test or imaging is needed before clinic. |
| Dialysis | Ground floor. | Confirm arrival timing with the dialysis team. |
| Day Medical Procedures | Ground floor. | For day procedure admission, official admission guidance says go to Day Medical Procedures on the ground floor concourse near the revolving door. |
| Endoscopy Suite | Level 1. | Follow preparation instructions exactly and confirm arrival time. |
| Haemophilia and Haemostasis Centre | Level 1. | Use the lift shown for haemophilia/haemostasis access on the official floor plan. |
| Hyperbaric Unit | Lower ground floor. | Confirm access and preparation instructions before attending. |
| Maternal Fetal Assessment Unit | Level 3. | Maternity-related visiting rules may differ; call before visiting. |
| Neurophysiology Outpatients | Level 6. | Check appointment letter for test instructions. |
| Sleep Centre | Level 5. | Confirm any pre-test preparation and overnight instructions. |
| Other services often needed with outpatient care | PathWest specimen collection on ground floor near main reception; Medical Imaging on lower ground; Outpatient Pharmacy on ground floor opposite PathWest. | Build extra time into your visit if you need bloods, imaging or pharmacy after clinic. |
Referral rules for GPs and specialists
Urgent referrals
- Phone the registrar or consultant of the specialty team through the FSH Helpdesk on (08) 6152 2222.
- Contacting the specialist team ensures the team is aware immediately.
- Once an urgent FSH referral is accepted, fax it to 6152 9762 or email Fiona Stanley Hospital Referrals.
- Emailed referrals must be attached as a PDF.
- Write the name of the doctor who discussed/accepted the referral on the referral.
Non-urgent referrals
- Non-urgent GP/private specialist referrals to doctor-led outpatient clinics should go through WA Health Central Referral Service.
- CRS fax: 1300 365 056.
- CRS postal address: GPO Box 2566, St Georges Terrace, WA 6831.
- Direct FSH referrals include patients needing immediate review within 7 days, obstetrics services, mental health services and Rapid Access Chest Pain Clinic referrals.
Video-call appointment preparation
- Complete a test call before the appointment day.
- Check microphone, camera and internet connection.
- Use the contact number or technical support details supplied with your video appointment instructions.
- Keep your Medicare card, medication list and notes nearby for the call.
Outpatient waitlist audit: FSFHG may contact you by SMS or letter to ask if you still need your first outpatient appointment. Follow the prompts, return the letter or call the number in the notification.
Parking at Fiona Stanley Hospital: car parks, fees, ACROD bays and local tips
| Total parking bays | FSH has about 2,300 parking bays across undercover and open-air car parks at the eastern and western ends of the hospital. |
|---|---|
| Best car park for main hospital | Car park 1 is closest to the main hospital entrance. |
| Best car park for State Rehabilitation Service | Car park 5, ground floor and levels 1 and 2, gives direct access to State Rehabilitation Service and the main hospital via the level 2 footbridge. |
| Visitor parking fees | $3.00 per hour or part thereof; $21.00 daily maximum. |
| Payment | Pay stations are located within or near each car park. |
| Motorbike parking | Designated motorbike parking bays are located in car park 1 only. |
| ACROD parking | ACROD bays are available in visitor car parks and are closest to pedestrian access ways. Display a valid ACROD permit clearly. |
| Oversized vehicles | Parking for vehicles higher than 2.2 metres is available to State Rehabilitation Service patients and visitors on request. Contact SRS staff before arriving. |
| Street parking warning | Street parking around the hospital is managed by local government and fines apply for illegal parking. Follow parking signs. |
Subsidised parking: who may ask
Patients attending prolonged treatment
Patients required to attend FSH over a prolonged period for the same treatment may be eligible for subsidised parking. Hyperbaric, renal, cancer services and cystic fibrosis patients who have explored other transport options may be assessed.
Action: speak to treating nursing staff.
Long-stay rehabilitation families/carers
Some concessions apply for families and carers of long-stay rehabilitation patients who are in hospital for 10 days or more at the State Rehabilitation Service.
Action: speak to ward staff.
Local tip: If you have a fixed appointment time, allow extra time for parking, walking from the car park, finding the right lift bank and checking in. If you are attending Rehab or Mental Health, car park 5 may save walking. If you are attending main outpatient clinics, car park 1 is usually simpler.
Public transport, Murdoch train station, bus access and drop-off
| Transport option | Official / practical detail | Best user tip |
|---|---|---|
| Train | FSH is about a 10-minute walk from Murdoch train station. | Use the pedestrian access route shown on the hospital map and allow extra time if using mobility aids. |
| Bus | Buses run regularly between Murdoch train station and the hospital. | Check Transperth for current route and timetable before travelling. |
| Patient set-down | The site map shows patient set-down points and the main admission page says short-term 10-minute set-down/drop-off bays are outside the main hospital entrance. | Use drop-off only; do not leave the vehicle longer than permitted. |
| Taxi | The official map includes a taxi rank and taxi phone. | Ask the information desk or main reception if you need help finding the taxi rank after discharge. |
| Bike | The official map shows bike storage on the lower ground floor. | Check the map before arrival because bike storage is not at every entrance. |
Visiting hours, ward rules, smoke-free campus and what visitors must avoid
| Most FSH wards | Visiting hours are 8:00am to 8:00pm on most wards. |
|---|---|
| Always confirm by ward | Call the Fiona Stanley Hospital Helpdesk on (08) 6152 2222 to check visiting hours for the specific ward. |
| Special areas | ICU, maternity ward, neonatal ward and paediatric ward may have different rules. |
| Ward 7D | Visiting hours are 10:00am to 8:00pm, 7 days a week. Visitors are restricted to 2 people per day per patient, no children under 12, and N95 masks must be worn at all times. |
| Do not visit if unwell | Do not visit a patient if you are unwell. Practise good hand hygiene during your visit. |
| Smoke and vape free | FSFHG sites are smoke and vape free, including hospital grounds, community services grounds, buildings, car parks and vehicles. |
| Alcohol and illicit drugs | Alcohol and illicit drugs are not permitted in Fiona Stanley or Fremantle hospitals or any other health service campus. |
| Children under 12 | Children under 12 must be supervised at all times. Ward-specific restrictions may apply. |
| Mobile phones, photos and recording | Mobile phones may be used unless clinical assessments are underway or signs say not to. Cameras/recording devices are prohibited in some areas; respect patients and staff who refuse to be photographed or recorded. |
| Electrical devices | Electronic devices must be checked and tagged by hospital staff before plugging into electrical sockets in a room. |
| Latex balloons | Latex balloons are not permitted because some staff and patients have severe latex allergies. |
Hospital admission, planned surgery, day procedure and Day Surgery Unit guide
Before admission
- Read your admission letter; it should include appointment details and where to go.
- For planned surgical admission during business hours, call Helpdesk and ask for Elective Waitlist.
- After hours or weekends, call Helpdesk and ask for Capacity and Access.
- Admission and surgery times are not first-come, first-served; they are based on surgeon information and planned surgery lists.
Where to go at FSH
- Planned surgery or endoscopy: Day Surgery Unit / Day of Surgery Admissions on level 1, accessed via orange lifts.
- Angiography: Day Surgery Unit / Day of Surgery Admissions between blue and orange lifts.
- Day procedure: Day Medical Procedures on the ground floor concourse near the revolving door.
- After-hours or weekend direct ward admission: follow instructions from treating team or Capacity and Access.
Day Surgery Unit and short stay contacts
| Unit | Role | Contact / location / hours |
|---|---|---|
| Day of Surgery Admission (DOSA) | Admission area for elective and some emergency patients requiring surgery. Includes reception, waiting room and six admission offices. | Call Helpdesk and ask for Day of Surgery Admission. Location: level 1 main hospital. Hours: 6:00am-2:30pm Mon-Fri excluding public holidays; 7:00am-12:00pm Sat-Sun. |
| Short Stay Unit | Mixed specialty surgical ward with 30 inpatient beds: 25 open bays with shared bathrooms and 5 single rooms. | Call Helpdesk and ask for Short Stay Unit. Location: level 1 main hospital. Open 24 hours, 7 days. |
| Day Surgery Unit | Cares for elective and emergency patients who may be discharged on the same day after theatre, endoscopy and medical imaging procedures. It has 20 open bays with shared bathrooms. | Call Helpdesk and ask for Day Surgery Unit. Location: level 1 main hospital. Hours: 6:30am-8:30pm Mon-Fri excluding public holidays. |
What to bring for admission
Documents and contacts
- Admission letter
- Medicare card
- Private hospital insurance card if you have one
- Employer details and accident date/time/place if Workers’ Compensation or Motor Vehicle Insurance Trust applies
- Name and address of your GP
- Emergency contact details for next-of-kin
- Reports from scans related to your condition
Medication and personal items
- All medicines you take, including natural medicines and supplements
- Medication list from your GP if possible
- Sleepwear, dressing gown and non-slip slippers
- Walking frame or mobility aids
- Dentures, glasses, hearing aids or assistive devices
- Toiletries such as soap, toothbrush, toothpaste, comb, shaving kit and tissues
- Eye mask, earplugs or familiar items such as photos
- Small amount of money for hospital purchases
Bag rule: Bring personal items in a small bag that fits limited storage. Medium or large suitcases may need to be taken away by a family member or friend. Do not bring jewellery, valuables or excess cash.
Services available at Fiona Stanley Hospital
Fiona Stanley Hospital is described by FSFHG as the major tertiary hospital in the south metropolitan area. It has 783 beds and offers comprehensive care to adults, youth and children, including acute, general and specialist medical and surgical services, rehabilitation, cancer services, burns, transplant services, emergency and intensive care, mental health, maternity, paediatric and neonatal services.
| Service / facility | What users should know | Where listed / access note |
|---|---|---|
| Emergency Department | 24/7 urgent care; patients seen by severity. | Emergency entry lower ground / eastern end of main building. |
| Medical Imaging | Used for scans and diagnostic imaging. | Lower ground floor. |
| Radiation Oncology | Cancer-related treatment area. | Lower ground floor. |
| Hyperbaric Unit | Specialised hyperbaric treatment service. | Lower ground floor. |
| Cancer Centre | Comprehensive cancer services. | Ground floor. |
| PathWest specimen collection | Specimen collection often needed with outpatient care. | Ground floor near main reception. |
| Outpatient pharmacy | Medication supply after clinic/discharge when required. | Ground floor opposite PathWest. |
| Day Medical Procedures | Day procedure arrival point. | Ground floor concourse near revolving door. |
| Home Services | Hospital-linked care in the community/home pathway. | Ground floor. |
| Aboriginal Liaison | Support for Aboriginal patients and families. | Ground floor. |
| Patient and Family Liaison Service | Feedback, concern and patient support contact. | Ground floor near main reception. |
| Transit Lounge | Patient movement/discharge support area. | Ground floor. |
| Cardiology Outpatients | Cardiology outpatient care. | Level 1. |
| Day Surgery Unit | Same-day theatre, endoscopy and imaging procedure care. | Level 1. |
| Endoscopy Suite | Endoscopy procedures. | Level 1. |
| Operating Theatres | Surgical theatres. | Level 1. |
| Coronary Care Unit | Cardiac inpatient care. | Level 1. |
| Intensive Care Unit | Critical care. | Level 1. |
| Birthing Suite | Maternity care. | Level 3. |
| Burns Outpatients | State adult burns unit-related outpatient care. | Level 4. |
| Renal dialysis inpatients | Dialysis inpatient area. | Level 5. |
| Sleep Centre | Sleep assessment/service area. | Level 5. |
| Neurophysiology Outpatients | Neurophysiology outpatient testing/consults. | Level 6. |
| State Rehabilitation Service | State rehab including complex rehab pathways. | Rehabilitation building; car park 5 is useful. |
| Mental Health | Hospital and community mental health care pathway. | Mental Health building/SMHS Mental Health services. |
Medicare, private patients, overseas visitors and cost questions
Public patient with Medicare
Medicare-eligible public patients in WA public hospitals do not pay for accommodation, surgery, medication and other in-hospital services. The hospital chooses which doctors or specialists treat you and you may not have a choice about admission timing.
Private patient with insurance
If you have appropriate private health cover, you can choose public or private treatment. SMHS says private patients are guaranteed no out-of-pocket expense in listed public-hospital private patient pathways, and benefits may include free newspaper, visitor meal voucher, toiletries pack, daily car parking voucher at Fiona Stanley/Fremantle, and free television access through FSH Patient Entertainment System.
Private patient contacts
| Need | Contact | Useful question to ask |
|---|---|---|
| Private patient benefits at FSH | Compensable Patient Liaison Officer: (08) 6152 3710; email fsh.revenue@health.wa.gov.au | “Will my private cover apply, is there any gap, and what benefits are included?” |
| Emergency admission as private patient | Tell ED admissions clerks, Private Patient Liaison Officer or ward staff. | “Can I use my private insurance for this admission?” |
| Elective surgery as private patient | Ask during referral/admission pathway. | “Can I choose a doctor, and what happens if that doctor is unavailable?” |
| Private maternity | Ask maternity/admission staff. | “Will I be managed by the consultant-led team on duty rather than choosing a specific private obstetrician?” |
Overseas visitors and students
| Cost topic | What SMHS states | Action |
|---|---|---|
| Medicare-ineligible patients | Responsible for all expenses associated with treatment unless insurance/cover applies. | Contact FSH revenue team early and provide insurance details. |
| Emergency admission estimate | Only an estimate can be provided at first because costs depend on treatment, accommodation and clinical plan. | Ask for a generalised estimate first, then a full estimate once treatment/accommodation is known. |
| Planned admission estimate | An estimate of fees should be provided before admission. | If not received, contact Overseas/Compensable Patient Liaison Officer. |
| Upfront payment | If insurance cannot be confirmed, you may be charged upfront based on expected stay and medical costs. | Bring insurance details, passport and any reciprocal/cover documents. |
| Payment methods | EFTPOS, BPOINT, BPAY, direct deposit and cash by arrangement/limited sites. | Use the payment details on the invoice or contact the officer listed. |
| FSH overseas/compensable contact | Compensable Patient Administration Officer, phone (08) 6152 7910, email FSH.Revenue@health.wa.gov.au, 7:00am-4:00pm, 7 days per week. | Ask: “What will I be charged, and will my insurer cover it?” |
During your stay: interpreter, meals, entertainment, safety, security and support
Interpreter and support
- If English is not your first language, professional telephone interpreters are available.
- FSH patients can call Helpdesk on (08) 6152 2222 and ask for an interpreter.
- Pastoral care services are available to patients, families, carers and visitors.
- Tell staff about cultural, spiritual, dietary, allergy, disability or communication needs.
Meals and bedside entertainment
- Meals are prepared onsite and should meet recorded dietary needs, food allergies and preferences.
- Breakfast, lunch and dinner are served, plus morning tea, afternoon tea and supper.
- The Patient Entertainment System can be used to order meals, use telephone services, radio, TV and internet, and purchase additional wireless internet.
- You will need a PES card and PIN supplied by the ward clerk when admitted.
Safety rules that matter
| Safety area | What to do |
|---|---|
| Falls | Do not get up by yourself if you are at risk. Press the nurse call bell, wear glasses, use walking aids, wear non-slip footwear and sit rather than stand if dizzy. |
| Infection prevention | Wash hands or use alcohol-based hand rub. Do not touch wounds, dressings, IV lines or equipment. Visitors should stay home if unwell. |
| Medication | Tell staff about new medicines, stopped medicines, changed doses, bad reactions and medicines already taken before admission. |
| Leaving the ward | Tell ward staff before leaving. Do not leave hospital premises without doctor permission. |
| Property | Store dentures, glasses and hearing aids safely. Report lost property to ward staff. Avoid valuables and excess cash. |
| Fire/emergency procedures | Remain calm, stay in your room unless told otherwise, follow staff instructions and do not use lifts during a fire. |
| Security | Security officers patrol 24/7 and CCTV is used in some areas. In FSH multi-storey car parks, orange call points in lift lobbies connect to security staff. |
Patient feedback, complaints, advocacy and medical records
Patient and Family Liaison Service
Location: Main hospital building, ground floor near main reception desk.
Hours: 8:30am to 4:30pm, Monday to Friday.
Phone: (08) 6152 4013
Use this for feedback, compliments, concerns and complaints at Fiona Stanley Hospital.
Feedback in another language
To arrange a professional interpreter for feedback, call Fiona Stanley Hospital Helpdesk on (08) 6152 2222. You can also write in your own language and FSFHG will arrange translation.
External advocacy and complaints contacts
| Organisation | Contact details | Use for |
|---|---|---|
| Health Consumers’ Council WA | Unit 6 Wellington Fair, 40 Lord Street, East Perth WA 6004. Phone: 9221 3422. Freecall: 1800 620 780. Fax: 9221 5435. | External advocacy and support. |
| Health and Disability Services Complaints Office (HaDSCO) | GPO Box B61 Perth WA 6838. Phone: 6551 7600. Fax: 6551 7630. Teletext: 6551 7640. Freecall: 1800 813 583. | External complaints support. |
FOI and medical record access
| FOI right | Under WA Freedom of Information Act 1992, people can apply for access to medical and other records held by FSFHG, subject to limitations/exemptions. |
|---|---|
| How to request | Submit a written formal request or complete the official application form and lodge it with the FOI Coordinator. |
| Proof of identity | Proof of identity is mandatory. Examples include a driver’s licence or Medicare card. |
| Another person’s records | You need written consent from the patient before release. For deceased patients, documentation proving closest-relative status may be required. |
| Fee | A $30 fee is listed for records relating to another person / third-party information. |
| Lodge by mail | Freedom of Information Coordinator – Fiona Stanley Fremantle Hospitals Group, Locked Bag 100, PALMYRA DC WA 6961. |
| Lodge in person | FOI Coordinator, Administration Building, Fiona Stanley Hospital, Barry Marshall Parade, Murdoch. |
| Decision timeframe | Once a valid application is received, FSFHG has up to 45 calendar days to make a decision. |
| FOI contact | Phone (08) 6152 1057. Hours: 8:00am to 3:00pm, Monday to Friday. |
Official action links for Fiona Stanley Hospital users
Use these links to perform an action, check the latest version or open the official form. The practical details from these pages have already been summarised above.
Fiona Stanley Hospital FAQs
What is the address of Fiona Stanley Hospital?
Fiona Stanley Hospital is located at 11 Robin Warren Drive, Murdoch WA 6150.
What is the phone number for Fiona Stanley Hospital?
The Fiona Stanley Hospital Helpdesk phone number is (08) 6152 2222.
Does Fiona Stanley Hospital have an Emergency Department?
Yes. Fiona Stanley Hospital has an Emergency Department that operates 24 hours a day, every day of the year. For life-threatening emergencies, call 000.
Where is the Fiona Stanley Hospital Emergency Department entrance?
The Emergency Department entrance is at the eastern end of the main Fiona Stanley Hospital building on Robin Warren Drive off Murdoch Drive, Murdoch.
How much is visitor parking at Fiona Stanley Hospital?
Visitor parking is $3.00 per hour or part thereof, with a $21.00 daily maximum.
Which car park should I use at Fiona Stanley Hospital?
Car park 1 is closest to the main hospital entrance. Car park 5 is useful for the State Rehabilitation Service and connects to the main hospital through the level 2 footbridge.
What are Fiona Stanley Hospital visiting hours?
Visiting hours are 8:00am to 8:00pm on most wards. Call the Helpdesk on (08) 6152 2222 to check specific ward rules, especially ICU, maternity, neonatal, paediatric wards and Ward 7D.
How do I ask about a Fiona Stanley Hospital outpatient appointment?
Use the contact details on your appointment letter first. For Fiona Stanley Hospital outpatient enquiries, call the Helpdesk on (08) 6152 2222.
Where do I go for day surgery at Fiona Stanley Hospital?
For planned surgery or endoscopy, go to the Day Surgery Unit / Day of Surgery Admissions on level 1 of the main hospital building unless your admission letter says otherwise.
How do overseas visitors ask about Fiona Stanley Hospital treatment costs?
Overseas visitors and students can contact the Fiona Stanley Hospital Compensable Patient Administration Officer on (08) 6152 7910 or email FSH.Revenue@health.wa.gov.au.
Source and update note
This guide is based on official Fiona Stanley Fremantle Hospitals Group and South Metropolitan Health Service pages for contact details, maps, Emergency Department access, outpatient clinics, referral pathways, parking, transport, visiting rules, admission instructions, Day Surgery Unit details, patient stay support, private patient information, overseas patient costs, feedback and FOI records.
Hospital phone numbers, visiting rules, parking changes, clinic locations, fees, referral pathways and service availability can change. Confirm urgent, personal or time-sensitive details directly with Fiona Stanley Hospital before travelling or making care decisions.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.