Melbourne hospital visit planner
The Alfred Melbourne appointments, emergency access, parking and visitor guide
Alfred Hospital is officially called The Alfred. It is located at 55 Commercial Road, Melbourne VIC 3004 and is part of Alfred Health. This page is designed for patients, carers and visitors who need practical answers before calling, travelling, parking, attending Emergency, changing an outpatient appointment or checking fees.
Instead of sending you to many different pages for basic information, this guide brings the key official details together: address, phone numbers, Emergency & Trauma Centre access, outpatient referral rules, appointment-change steps, parking costs, transport, entrances, visiting hours, Patient Portal, interpreter help, feedback contacts and non-Medicare billing information.
For a life-threatening emergency in Australia, call 000. This page is a hospital information guide only and does not provide medical advice, diagnosis or treatment recommendations.
1Choose the right pathEmergency, outpatient clinic, admission, visitor or billing enquiry
2Confirm before travelReferral, entrance, appointment format, support person and cost risk
3Plan arrivalCommercial Road, Centre Lane parking, tram, train, bus or taxi
4Check in preparedMedicare/DVA card, appointment letter, medications and test results
The Alfred address, phone number and urgent contact details
Main hospital
The Alfred
55 Commercial Road, Melbourne VIC 3004
Main phone: (03) 9076 2000
Fax: (03) 9076 2222
Emergency & Trauma Centre
Ground floor, 55 Commercial Road, Melbourne VIC 3004
Emergency phone: (03) 9076 3405
Fax: (03) 9076 2699
Open 24 hours a day, 7 days a week
Outpatient appointments
Specialist Outpatient enquiries: (03) 9076 2025
Referral email: op.referrals@alfred.org.au
Referral fax: (03) 9076 6938
Telehealth support: (03) 9076 5000
| Official name | The Alfred |
|---|---|
| Common search name | Alfred Hospital / The Alfred Hospital Melbourne |
| Main address | 55 Commercial Road, Melbourne VIC 3004, Australia |
| Postal address | The Alfred, PO Box 315, Prahran VIC 3181 |
| Main switchboard | (03) 9076 2000 |
| Emergency instruction | Call 000 for a life-threatening emergency. The Alfred Emergency & Trauma Centre is open 24 hours. |
| Official website | The Alfred official hospital page |
| Best first step | Use your appointment letter first. If you are unsure which clinic, entrance, area letter or number to use, call the switchboard or Specialist Outpatient enquiries before travelling. |
Name note: People often search “Alfred Hospital,” but Alfred Health uses the official name “The Alfred”. The details below refer to The Alfred at 55 Commercial Road, Melbourne.
Alfred Hospital map, main entrances and campus location
The Alfred is on Commercial Road in Melbourne, close to St Kilda Road, Punt Road and Prahran Station. The hospital has several entrances, and outpatient letters may use area letters such as Area H for The Alfred Centre.
| Entrance / area | Best for | Useful detail |
|---|---|---|
| Emergency Department entrance | Emergency and trauma presentations | Commercial Road. Emergency is open 24 hours. |
| Main reception | General hospital access, ward enquiries, patient drop-off and wayfinding | Main reception is listed as 7:00am-8:00pm weekdays and 8:00am-5:00pm weekends. |
| The Alfred Centre, Area H | Specialist Consulting Clinics, some outpatient appointments and parking access | Area H is accessed from Centre Lane off Commercial Road. It is also near the visitor car park. |
| Radiation Oncology entrance | Radiation Oncology appointments | The entrance to Radiation Oncology is in Alfred Lane. |
| Campus maps and green area signage | Finding wards, clinics, lifts and receptions | The Alfred has updated green signage with large area letters. Reception staff and volunteers can help if the area name on your appointment letter is confusing. |
Helpful official video before attending
This AlfredHealthTV video gives a general welcome to Alfred Health sites and can help first-time patients understand the hospital network. It is embedded visually only; no video schema is added because strict VideoObject requirements depend on verified full metadata.
Emergency & Trauma Centre: when to go and what to expect
Call 000 immediately for chest pain, stroke symptoms, severe breathing trouble, major burns, major bleeding, collapse, poisoning, overdose, seizure, severe allergic reaction, major trauma or any life-threatening emergency.
| Emergency service | The Alfred Emergency & Trauma Centre |
|---|---|
| Location | Ground floor, 55 Commercial Road, Melbourne VIC 3004 |
| Phone | (03) 9076 3405 |
| Fax | (03) 9076 2699 |
| Opening hours | 24 hours a day, 7 days a week |
| Referral needed? | No referral is needed for Emergency. Patients are assessed by clinical urgency. |
| Children under 18 | Patients under 18 can be seen, but may need transfer if ongoing paediatric specialist management is required. |
| GP urgent advice | GPs can use the dedicated 24-hour 1800 ALFRED hotline for urgent clinical advice: 1800 253 733. |
Micro guide: your Emergency journey
| Step | What it means | What you should do |
|---|---|---|
| 1. Arrive / ambulance arrival | Emergency staff begin assessment and safety checks. | Tell staff immediately if symptoms worsen while waiting. |
| 2. Triage | A nurse assesses urgency. Emergency patients are seen by clinical need, not arrival order. | Describe the main symptom clearly, when it started, and any high-risk history. |
| 3. Registration | Staff collect identity, Medicare, DVA, concession, insurance or billing details. | Give accurate phone, address, next-of-kin and payment/claim information if relevant. |
| 4. Tests or investigations | Blood tests, imaging, monitoring or specialist review may be needed. | There may be waits for investigations depending on the number of patients needing them. |
| 5. Plan | A doctor explains results and next steps when available. | Ask what happens next: discharge, short stay, ward admission, transfer or follow-up. |
Bring to Emergency if safely possible
- Medicare card, DVA card, concession card or private health insurance card if relevant.
- Current medication list, including prescriptions, vitamins, supplements and non-prescription medicines.
- Allergy or adverse drug reaction information.
- Recent GP letters, specialist letters, scans, pathology, discharge summaries or imaging reports.
- Mobility aid, glasses, hearing aid, communication support item or carer contact.
- TAC, WorkCover or accident claim details if the emergency relates to transport or workplace injury.
Specialist Outpatient appointments, referrals and booking changes
Alfred Health Specialist Outpatient Clinics are scheduled services. They are not an emergency service. Most patients need a referral from a GP, another specialist doctor or an Alfred Health doctor before they can be seen.
Outpatient contact details
- Specialist Outpatient enquiries: (03) 9076 2025
- Referral email: op.referrals@alfred.org.au
- Referral fax: (03) 9076 6938
- Telehealth support: (03) 9076 5000
Appointment formats
- Face-to-face appointment
- Telehealth video conference
- Telephone appointment
- SMS reminders are sent if Alfred Health has your mobile number.
Micro guide: how outpatient referral works
| Step | What happens | Action for patient or referrer |
|---|---|---|
| 1. Referral is prepared | A GP, specialist doctor or Alfred Health doctor sends the referral. | The referral should include the presenting problem and the service/clinic requested. |
| 2. Referral is sent | Alfred Health supports eReferrals. Referrals can also be sent to the outpatient referral email or fax. | Use Consultmed eReferral where possible. Otherwise email op.referrals@alfred.org.au or fax (03) 9076 6938. |
| 3. Referral is entered | If your mobile number is listed, Alfred Health says SMS confirmation is usually sent once the referral is entered into the system, commonly within 24-48 hours. | If you do not have a mobile number, notification may come by post. |
| 4. Clinical triage | A doctor or nurse reviews urgency based on the referral information. | If symptoms worsen, contact your GP/referrer. Specialist Outpatients is not an emergency service. |
| 5. Appointment or waitlist | Depending on urgency and clinic capacity, you will be contacted with an appointment time or waitlist information. | Keep phone, email and postal contact details current. |
Change or cancel an outpatient appointment
| Situation | What to do | Important warning |
|---|---|---|
| Appointment is less than 3 working days away | Call (03) 9076 2025. | Do not use the online change form if your appointment is less than 3 working days away. |
| Appointment is more than 3 working days away | Use the official online change/cancel form or call the number on your appointment letter. | Changing date/time may mean waiting for the next available appointment. |
| You cancel the appointment | Check whether a new referral will be needed. | Alfred Health states that cancelling means you acknowledge you will need to visit your GP to obtain a new referral to book another appointment with that clinic. |
| You miss repeated appointments | Contact the clinic as soon as possible. | If you do not attend two consecutive appointments without notifying Alfred Health, you may be discharged from the service and need a new referral. |
| You are unwell before a face-to-face visit | Call (03) 9076 2025 or email op.referrals@alfred.org.au. | If you have fever, cough, sore throat, shortness of breath or are self-isolating, change the appointment arrangement before attending. |
What to bring to a Specialist Outpatient appointment
- Your appointment letter, either on your phone or printed.
- Medicare card, DVA card and any valid concession cards.
- An up-to-date medication list, which can be an electronic list on your phone.
- Relevant tests or investigation results completed before the appointment.
- TAC or WorkCover claim details if relevant.
- A support person only if you need communication, sensory, behavioural, understanding or care assistance.
Timing tip: Alfred Health says clinic delays can happen and you may need to see more than one specialist, so be prepared to stay two to three hours.
The Alfred services, specialist clinics and statewide programs
The Alfred is a major adult specialist hospital. Alfred Health describes The Alfred as having one of Australia’s busiest emergency and trauma centres, the state’s largest Intensive Care Unit and multiple statewide services.
| Service area | What patients should know | Patient action |
|---|---|---|
| Emergency & Trauma Centre | 24-hour adult emergency care for acutely unwell and injured Victorians. | Call 000 for life-threatening emergencies. |
| Major trauma | The Alfred is a major trauma service for seriously injured adult patients. | Access is through Emergency/ambulance pathways, not routine booking. |
| Intensive Care Unit | The Alfred has a large ICU for critically ill patients. | ICU visiting rules differ from general wards; speak to ICU staff. |
| Heart and cardiovascular services | Cardiology, cardiac investigations, cardiothoracic surgery and heart transplant-related care. | Referral and clinic confirmation are usually required. |
| Heart and lung transplant | The Alfred is home to Victoria’s only heart and lung transplant service. | Usually accessed through specialist referral pathways. |
| Victorian Adult Burns Service | Specialist adult burns care is based at The Alfred. | Urgent burns should use Emergency/000 pathways. |
| Victorian Melanoma Service | The Alfred is connected with melanoma and cancer care including the Paula Fox Melanoma and Cancer Centre. | Confirm clinic location and referral instructions. |
| Respiratory medicine | Respiratory, sleep, lung disease, pulmonary hypertension and transplant-related services. | Some clinics are in Area H or East Block; confirm from appointment letter. |
| Infectious diseases | Services include infectious disease clinics, travel medicine, HIV-related care and specialist infection pathways. | For suspected pulmonary TB, measles or acute varicella, referrers should contact the Infectious Diseases Registrar before sending the patient to Emergency. |
| Mental health | Alfred Health provides inpatient and community psychiatry care. | Use emergency/crisis pathways for urgent risk, not a routine outpatient page. |
| Diagnostics | Radiology, pathology, ultrasound and other diagnostic services may support hospital and clinic care. | Ask whether booking, preparation or non-Medicare fees apply. |
Selected clinic contacts and official details
| Clinic / service | Location / time if officially listed | Phone / email / action |
|---|---|---|
| General Respiratory Clinic | Specialist Consulting Clinics, Area H, The Alfred Centre, Ground, 99 Commercial Road. Tuesday morning listed. | Phone: (03) 9076 2025. Email: genrespiratoryclinics@alfred.org.au. |
| Infectious Diseases Clinic | Area A, Philip Block, Level 4, 55 Commercial Road. Monday-Thursday 9:00am-4:30pm; Friday 9:00am-12:30pm listed. | Phone: (03) 9076 6081. Fax: (03) 9076 6528. Referral phone: (03) 9076 2025. Referral fax: (03) 9076 6938. |
| HIV services & clinics | Infectious Diseases Outpatient Clinic, Area A, Philip Block, Level 4. Opening hours listed Monday-Friday 9:00am-5:00pm. | Clinic phone: (03) 9076 6081. Infectious Diseases office: (03) 9076 5436. HIV Outward Program: (03) 9076 3658. |
| General Medicine Clinic | Specialist Consulting Clinics, Area H, Ground, 99 Commercial Road. | Phone: (03) 9076 2375. Email: GeneralMedicineOutpatientsClinic@alfred.org.au. |
| Health Information Services | Medical records and health information support. | Phone: (03) 9076 2644. |
Doctor availability note: Clinic days, consultant names and rosters can change. Use doctor names or clinic times only when your appointment letter or the official Alfred Health clinic page confirms them.
Referral details from official Alfred Health PDFs
Some Alfred Health referral guidance is published in PDF form. These details are useful for patients because they explain why a referral may be accepted, declined, triaged as urgent or delayed.
General Medicine referral rules
- Alfred Health prefers Consultmed eReferral for General Medicine.
- Referrals can also be sent by fax to (03) 9076 6938 or email to op.referrals@alfred.org.au.
- A referral may be declined if it lacks essential triage information, is not appropriate for public hospital referral, or is a condition not routinely seen at Alfred Health.
- Children under 18 years of age are listed as not routinely seen in General Medicine outpatient referral guidance.
- If care needs become urgent, referrers should call the unit registrar on call via (03) 9076 2000.
Infectious Diseases referral rules
- Alfred Health prefers Consultmed eReferral for Infectious Diseases outpatient referrals.
- Fax and email referral options are also listed during transition to the secure platform.
- Referral should include patient contact details, referrer details, interpreter requirement, Medicare number, reason for referral, symptom duration, relevant pathology/imaging, past history and medications.
- For suspected pulmonary tuberculosis, measles or acute varicella, the Infectious Diseases Registrar should be contacted immediately before sending the patient to The Alfred Emergency & Trauma Centre.
- If urgent specialist opinion is needed, referrers can contact Infectious Diseases clinic staff or registrar via the hospital number.
The Alfred parking entrance, fees, concessions and local parking tips
Visitor parking is located in The Alfred Centre car park P1 and on the ground floor of the multi-level visitor car park. The P1 car park is underground on two split levels and is adjacent to or under Area H.
| Main visitor car park | The Alfred Centre Car Park, 99 Commercial Road, Melbourne VIC 3004 |
|---|---|
| Entrance | Enter from Centre Lane, an internal roadway off Commercial Road between Area H and Area K. |
| Open hours | Open daily from 6:00am to 10:30pm. |
| Car Park Office | (03) 9076 3244 |
| Height clearance | The Alfred Centre car park maximum height clearance is 2.1 metres. |
| Peak-time warning | Alfred Health says there may be an approximately 15-minute queue during peak times, between 11:00am and 3:00pm. |
| Exit after 10:30pm | See security in the Main Hospital. Security can escort you into the building; pay as usual, drive to the exit, and security opens the security door. |
| Disabled parking | Disabled permit holders can use The Alfred Centre car park P1 and the ground floor of the multi-level visitor car park P2. |
Parking fees effective 1 July 2025
| Parking duration / situation | Fee |
|---|---|
| Up to 1 hour | $12.00 |
| 1-2 hours | $20.00 |
| 2-3 hours | $23.00 |
| 3-4 hours | $30.00 |
| 4-5 hours | $33.00 |
| 5+ hours daily maximum | $39.00 |
| Lost ticket | $39.00 |
| Concession rate | $12.00 |
| After 8:00pm, leaving before 8:00am | $12.00 flat rate |
| Weekends and public holidays | $12.00 flat rate |
How to get concession parking
| Who may qualify | Where to show ticket/card before leaving | Hours listed |
|---|---|---|
| Valid Pension Concession Card, Health Care Card or Disability Parking Permit holders | The Alfred Centre Reception, Area H | 7:00am-6:00pm |
| Valid concession/disabled parking permit holders | The Alfred Main Reception, Area A | 8:00am-6:00pm |
| Valid concession/disabled parking permit holders | Car Park Office | Weekdays 7:00am-7:00pm; closed weekends and public holidays |
| Financial hardship | Talk to your healthcare team | Ask before leaving the hospital if parking cost is a problem. |
Local parking tips near The Alfred
- Arrive early for outpatient clinics, especially between 11:00am and 3:00pm when parking queues are more likely.
- Use the pay stations before returning to your vehicle. Automated Pay Stations are on B1 and B2 in The Alfred Centre, and on the Ground Floor Multi-level Car Park.
- Street parking around the hospital is metered Monday to Saturday afternoon; always check the signs.
- Alfred Health lists local parking at 198 Punt Road and 182 Punt Road, but those spaces are limited and time-restricted.
- If your appointment is long, parking can reach the daily maximum; ask whether concession rate or financial hardship support applies.
Tram, train, bus and taxi access to The Alfred
| Transport option | How to use it | Practical note |
|---|---|---|
| Tram 72 | Stops in front of The Alfred main entrance and near Area H / The Alfred Centre entrance. | Some trams offer wheelchair or disability access, but Alfred Health notes there is no regular timetable for these specific trams. |
| Trams 3, 5, 6, 64 and 67 | Stop on St Kilda Road at the Commercial Road intersection. | Short walk from The Alfred. |
| Digital tram display | Available at main reception and in The Alfred Café. | Useful when leaving after appointment or visiting. |
| Train | Prahran railway station is within walking distance. | Walk along Greville Street and then Punt Road to Commercial Road. |
| Bus 604 | Stops on Commercial Road. | Useful for Commercial Road access. |
| Bus 246 | Stops on Punt Road at Commercial Road intersection. | Short walk from The Alfred. |
| Taxi | Ask your driver to drop you at your preferred entrance. | Free taxi phones are available at the hospital’s main receptions if you need to book a taxi. |
Wayfinding tip: If you arrive at the wrong entrance, ask reception or volunteer concierge. Alfred Health says volunteers in red uniforms can help with directions or take you to your destination.
Reception hours, volunteer concierge and getting around inside
| Help point | Hours / access | What it helps with |
|---|---|---|
| Emergency Department reception | Open 24 hours | Emergency presentations and urgent patient enquiries. |
| Main reception | 7:00am-8:00pm weekdays; 8:00am-5:00pm weekends | Main hospital reception, ward enquiries and wayfinding. |
| The Alfred Centre, Area H | 7:00am-5:30pm weekdays only | Area H access, specialist clinic direction and parking-linked access. |
| Volunteer concierge at main reception | Monday-Friday 8:30am-12:30pm and 1:00pm-4:00pm | Directions and help getting to your hospital destination. |
| Volunteer concierge at Area H reception | Monday-Friday 8:30am-12:30pm | Directions around The Alfred Centre and nearby clinics. |
| Outside concierge hours | Ask staff | Reception staff and campus maps can still help you find the right ward or clinic. |
Visiting hours, ICU rules and when not to visit
| Visitor situation | Official guidance | What visitors should do |
|---|---|---|
| General wards | Visiting hours are 10:00am-1:00pm and 3:00pm-7:00pm. | Visitors may be asked to leave the ward area between visiting times. |
| Bedside limit | Multiple visitors may be welcome in general wards, but only 2 visitors are allowed at the bedside at one time. | Coordinate with family so the bedside does not become crowded. |
| ICU | Speak to ICU staff for current visiting restrictions and times. ICU generally limits visitors to close family and/or friends, with two visitors at the bedside at any time. | Visitors under 18 must be accompanied by an adult. Masks may be required. |
| Critical, palliative or complex disability situations | Special considerations may apply. | Ask ward staff for visiting arrangements. |
| Do not visit if unwell | Visitors should not come if they have an infection such as a cold, flu or upset stomach. | For gastroenteritis-like illness, Alfred Health recommends waiting 48 hours after the last symptom before visiting. |
| Patient visiting flexibility | Some inpatient information says The Alfred has flexible visiting hours and to discuss with ward staff. | Always follow the ward’s current instruction, because rules can differ by unit. |
Alfred Health Patient Portal: appointments, results, letters and secure messages
The Alfred Health Patient Portal lets patients access selected Alfred Health medical information online. It is useful for appointment planning, letters, some results and communication with the care team.
Who can register
- You must be a current or previous Alfred Health patient or an Alfred Health staff member.
- You must be 18 years or older.
- You need photo identification ready.
- For video-call registration, you need a camera and microphone.
- Video-call registration is available Monday-Friday, 8:30am-4:30pm, excluding public holidays.
What you may be able to view
- Upcoming appointments.
- Pathology results from Alfred Health pathology laboratory, excluding anatomical pathology and genetic testing.
- Letters sent to you and/or external providers.
- Inpatient discharge summaries from any unit.
- Secure messages from your healthcare team.
Patient Portal micro guide
| Task | Action | Important note |
|---|---|---|
| Already registered | Use the Patient Portal login page. | Always log out after use, especially on shared devices. |
| Know your UR number | Use the Patient Portal enrolment option for existing patients with UR number. | Your UR number may be on Alfred Health documents. |
| Need help registering | Join the video-call registration queue during listed support hours. | Have photo ID ready and be prepared to confirm full name, date of birth and home address. |
| Deleted or missed invitation email | Check junk/spam first, then email patientportal@alfred.org.au. | You need an email address to use the portal. |
| Proxy access for carer/family/guardian | Email the Patient Portal helpdesk to grant or remove proxy access. | Choose proxy access carefully because health records contain private information. |
| Cancel portal account | Email patientportal@alfred.org.au or call (03) 9076 5000. | The portal is not a full medical record; use FOI for full access. |
Medicare, non-Medicare patients, upfront payments and hospital fees
Alfred Health is a public health care facility. Patients generally need a Medicare card to be eligible for free medical care. Overseas visitors without Medicare or without reciprocal rights may be treated as Medicare Ineligible Patients and may be responsible for all expenses linked to care.
Medicare patient
Bring your Medicare card. Public hospital care is generally provided under Medicare arrangements when you are eligible and treated through the public system.
Medicare-ineligible patient
You may need to pay for medical, diagnostic, hospital stay, prosthetic, pharmaceutical, ambulance, outpatient and related costs. Ask for an up-to-date quote before planned care where possible.
Reciprocal Health Care Agreement
Some visitors from listed countries may receive limited subsidised medically necessary treatment, depending on visa/status and documentation.
Asylum seekers and refugees
Alfred Health states asylum seekers and refugees are provided with free medical care, including diagnostic services, in Victorian hospitals when appropriate documentation is provided.
What overseas / non-Medicare patients may need to provide
- Guarantee of payment from insurer or upfront payment.
- Passport and visa status details, including documentation and date of entry validation.
- Overseas residential address and contact details.
- Contact information during your stay in Australia.
- Mobile phone number and email address.
- Relevant health insurance policy details.
Alfred Health fee schedule for patients without a Medicare card
| Service / item | Fee listed by Alfred Health |
|---|---|
| Emergency attendance, less than 4 hours | $600 |
| Emergency admission, more than 4 hours | $1,600 |
| Same day bed fee | $1,800 per day |
| Overnight bed fee – Medical | $1,900 |
| Overnight bed fee – Surgical | $2,000 |
| Overnight bed fee – Advanced Surgical | $2,400 |
| Coronary Care Unit bed fee | $3,600 |
| Intensive Care Unit bed fee | $6,000 |
| Outpatient appointment, per consultation | $380 |
| Hospital in the Home | $620 per day |
| Psychiatric bed fee | $1,850 per night |
| CPU / Day Oncology / Dialysis day-only bed fee | $1,800 |
| Theatre fees | As per banding |
| Prosthesis | Full cost recovery |
| Allied Health | $350 |
| Diagnostics, including radiology, pathology and ultrasound | AMA rates |
| Subacute bed fee | $1,500 |
| Rehabilitation bed fee | $1,850 |
| Interpreter fee less than 2 hours | $130 |
| Interpreter fee greater than 2 hours | $500 |
| Upfront payment required – Emergency | $825 |
| Upfront payment required – Admission post Emergency care | $1,125 |
Cost warning: These fees are a general guide and can change without notice. They do not include every possible additional cost, such as procedural billing, inpatient consultations, anaesthetics, medicines, prostheses or high-cost drugs. Request a current quote before planned admission or discharge where possible.
Interpreter support, disability access and communication help
Language Services
- Alfred Health provides interpreting in more than 160 languages, including Auslan.
- Interpreting can be telephone-based or face-to-face.
- The service is free of charge for patients.
- Tell staff before your appointment or on admission that you need an interpreter.
- To contact Alfred Health in your preferred language, call TIS National on 13 14 50 and ask to speak to the hospital you are attending.
Communication and access needs
- Tell staff if you need communication, sensory, behavioural or support-person assistance.
- If you are d/Deaf or hard of hearing, the National Relay Service can help you contact Alfred Health.
- If you need help giving feedback due to disability, Alfred Health says you can tell the team the best way to communicate with you.
- Aboriginal Hospital Liaison Officers can support First Nations people to provide feedback.
If you are staying at The Alfred: rooms, bedside services and lost property
| Inpatient topic | What Alfred Health says | Patient tip |
|---|---|---|
| Rooms | The Alfred does not offer private rooms. Some areas have single rooms, but patients are admitted to them based on clinical need. | Do not assume private room availability even if you have private health insurance. |
| Assistance bell | Each bed has a call bell to alert nursing staff. You will be shown how to use it on admission. | Use it if you feel unsafe, need help moving, or symptoms change. |
| Telephone, television and radio | Individual patient telephone, television and radio services are available beside each bed on a user-pays basis through an external company. | Ask staff for the brochure outlining charges. |
| Books and newspapers | Newspapers and magazines can be purchased at hospital shops. Books, magazines and DVDs may be available through volunteer trolley services. | Availability may vary by ward and time. |
| Mail is distributed to wards each weekday. Mail received after discharge will be forwarded to your postal address. | Make sure your postal address is correct. | |
| Laundry | The hospital does not provide laundry service for patients’ personal clothing. | Send personal clothing home for washing if possible. |
| Lost property | If you lose a personal item during your stay, speak to your nurse manager as soon as possible. | After leaving, call the switchboard and ask for the ward/service where you stayed. |
Valuables tip: Bring only what you need. Avoid jewellery, large cash amounts and unnecessary valuables when attending appointments, Emergency or admission.
Feedback, complaints, lost property and medical record access
| Need | Contact / action | Useful detail |
|---|---|---|
| Suggestion, compliment or complaint | Use the Alfred Health online feedback form. | Start with the ward/team if possible. If not satisfied, contact Patient Feedback and Liaison. |
| Email feedback | feedback@alfred.org.au | You can send written feedback and may also send audio or video files. |
| Call Patient Feedback and Liaison | (03) 9076 8001 | Available Monday-Friday, 9:00am-4:00pm, except public holidays. |
| Write feedback | Patient Feedback and Liaison, 55 Commercial Road, Melbourne VIC 3004 | Include enough detail for the team to identify the service/date if you want a response. |
| Preferred language | Call 13 14 50 and ask to speak to Alfred Health. | Use TIS National for interpreter-supported contact. |
| Medical records | Use the Patient Portal for some record access; use FOI for full medical record access. | Health Information Services phone: (03) 9076 2644. |
| Lost item after leaving | Call switchboard (03) 9076 2000 and ask for the ward or service where you stayed. | Report lost items immediately while still in hospital if possible. |
Phone scripts: what to ask before you visit
For outpatient appointments
- “My appointment letter says [clinic name]. Which area, entrance, level and reception desk should I use?”
- “Is this appointment face-to-face, telehealth or telephone?”
- “Do I need a current referral for this appointment?”
- “Can I bring one support person for communication or care needs?”
- “What documents, results or medication list should I bring?”
For parking, cost or access
- “Is my clinic near Area H or should I use the main entrance?”
- “Could my appointment take two to three hours?”
- “Can I use concession parking or financial hardship support?”
- “Could any fee apply if I am private, overseas, TAC/WorkCover or Medicare-ineligible?”
- “Can you arrange an interpreter, Auslan support or accessibility assistance?”
Official Alfred links for actions, forms, maps and patient tasks
| User task | Official link |
|---|---|
| Main hospital page | The Alfred official page |
| Contact details | Alfred Health contact page |
| Where is The Alfred? | The Alfred entrances and location |
| Getting to The Alfred | Transport to The Alfred |
| Parking fees and car park access | Parking at The Alfred |
| Campus and internal maps | The Alfred campus and internal maps |
| Emergency information | Emergency at The Alfred |
| Emergency journey | Your journey through Emergency |
| Specialist Outpatient appointments | Specialist Outpatient appointment information |
| Change or cancel appointment | Change outpatient appointment form |
| Services and clinics | Alfred Health services and clinics |
| Patient Portal | Alfred Health Patient Portal |
| Interpreter services | Language Services |
| Visiting hours | Visitors and visiting hours |
| Non-Medicare fees | Patients without a Medicare card |
| Feedback or complaint | Alfred Health feedback |
| Official YouTube channel | AlfredHealthTV |
Alfred Hospital FAQs
What is the address of Alfred Hospital Melbourne?
Alfred Hospital, officially The Alfred, is located at 55 Commercial Road, Melbourne VIC 3004, Australia.
What is The Alfred main phone number?
The Alfred main switchboard phone number is (03) 9076 2000.
Is The Alfred Emergency Department open 24 hours?
Yes. The Alfred Emergency & Trauma Centre is open 24 hours a day, 7 days a week. Call 000 for life-threatening emergencies.
How do I change a Specialist Outpatient appointment at The Alfred?
If your appointment is less than 3 working days away, call (03) 9076 2025. If it is more than 3 working days away, use the official outpatient appointment change form or the number on your appointment letter.
Do I need a referral for The Alfred Specialist Outpatient Clinics?
Yes. A referral is required for Specialist Outpatient Clinic services. It can come from a GP, another specialist doctor or an Alfred Health doctor.
Where is visitor parking at The Alfred?
Visitor parking is available at The Alfred Centre car park P1 and on the ground floor of the multi-level visitor car park. The Alfred Centre car park is at 99 Commercial Road and is entered from Centre Lane.
How much does parking cost at The Alfred?
From 1 July 2025, parking starts at $12 for up to 1 hour, with a $39 daily maximum. The concession rate is $12, and the after-8pm, weekend and public holiday flat rate is $12.
What should I bring to an outpatient appointment at The Alfred?
Bring your appointment letter, Medicare or DVA card, valid concession cards, an up-to-date medication list and any relevant tests or investigation results requested for the appointment.
Does The Alfred offer interpreter support?
Yes. Alfred Health provides interpreting services in more than 160 languages, including Auslan. Tell staff before your appointment or on admission if you need an interpreter.
What are The Alfred visiting hours?
General ward visiting hours are 10:00am to 1:00pm and 3:00pm to 7:00pm. ICU and special situations may have different rules, so ask ward staff for current visiting arrangements.
Source and update note
This guide is based on official Alfred Health pages and official Alfred Health PDFs for The Alfred contact details, Emergency & Trauma Centre, outpatient referrals, appointment changes, parking, transport, entrances, patient portal, interpreter support, visiting hours, non-Medicare fees and feedback contacts. Hospital contacts, fees, parking rates, clinic instructions, visitor rules and appointment processes can change, so confirm urgent or personal details directly with Alfred Health before travelling.
This page is an informational hospital guide only. It is not medical advice and does not replace advice from Alfred Health, your GP, specialist, Emergency staff or 000.