Epworth Richmond emergency, admission, parking and visitor guide
Epworth Melbourne Hospital is commonly searched by patients looking for Epworth Richmond, the major Epworth private hospital campus at 89 Bridge Road, Richmond VIC 3121. This guide uses the official Epworth Richmond details so users can quickly find the right phone number, Emergency entrance, appointment pathway, parking fee, visitor time and admission step.
Use this page before you call, attend Emergency, complete the Patient Admissions Portal, visit a patient, arrange surgery, ask about private hospital fees, find Radiology Victoria, check pharmacy hours or plan public transport to the Richmond campus.
Fast contact: address, phone, Emergency and appointment actions
Main hospital
Epworth Richmond
89 Bridge Road, Richmond VIC 3121
Phone: 03 9426 6666
Fax: 03 9427 0353
| Need | Best action | Important detail |
|---|---|---|
| Life-threatening emergency | Call 000 | Use 000 for chest pain, stroke symptoms, severe breathing difficulty, major trauma, collapse, major bleeding, poisoning or severe allergic reaction. |
| Private Emergency Department | Attend 62 Erin Street or call 03 9506 3000 | Open 24 hours. Epworth says Emergency Richmond treats more private ED patients than any other private hospital emergency department in Victoria. |
| Main hospital reception | Call 03 9426 6666 | Ask for ward, admissions, rehabilitation unit, ICU, pharmacy, radiology, pathology, patient services or directions. |
| Planned admission forms | Use Epworth Patient Admissions Portal | Create account, add patient profile and complete admission forms before your planned admission. |
| Portal problem or wrong admission date | Call Patient Services on 03 8807 7944 | Use this when submitted admission information needs correction, cancellation or date change. |
| Interpreter for admission | Tell Epworth during online admission or call Richmond pre-admission nurse | Epworth Richmond interpreter/admission support number listed in the care journey is 03 9426 6174. |
| Self-funded care | Call Epworth Self-Funded Team | Phone: 03 8807 7606. Ask for estimate, specialist pathway and payment requirements. |
| Radiology appointments | Call Radiology Victoria | Level 2, 89 Bridge Road. Phone: 03 9297 8000. |
Epworth Richmond map, Emergency entrance and drop-off points
The main hospital is at 89 Bridge Road, Richmond VIC 3121. The Emergency Department and Kids’ Emergency entrance is at 62 Erin Street, Richmond. Bridge Road and Erin Street both provide patient pick-up and drop-off space, but cars can wait at the drop-off point for a maximum of 5 minutes.
Helpful Epworth Emergency video
This official Epworth Emergency FAQ video is included because it helps patients understand what happens in a private Emergency Department before attending. For exact fees and current clinical advice, use the written Emergency section and call 000 for life-threatening symptoms.
Epworth Richmond Emergency Department: hours, fees and what to expect
Epworth Richmond Emergency Department is located at 62 Erin Street, Richmond and is open 24 hours, 7 days a week. It assesses adults and children, but children with severe illness or injury may need stabilisation and transfer to a specialist children’s hospital.
| Emergency address | 62 Erin Street, Richmond VIC 3121 |
|---|---|
| Emergency phone | 03 9506 3000 |
| Emergency hours | Open 24 hours, 7 days a week. |
| Medicare card holder Emergency attendance fee | $530, effective 1 July 2026. Epworth states this fee has no Medicare rebate or private health insurance refund. |
| Non-Medicare / international Emergency attendance fee | $645 initial consultation fee. International patients may be required to pay associated fees upfront. |
| Pathology out-of-pocket cap | Epworth lists $150 capped out-of-pocket costs for Medicare-claimable outpatient pathology tests at Richmond Emergency. |
| Radiology Victoria out-of-pocket cap | Epworth lists $290 capped out-of-pocket costs for Medicare-claimable outpatient medical imaging at Richmond Emergency. Non-rebateable MRI may have additional fees. |
| Private health insurance note | Emergency attendance fee is not claimable under Medicare or private health insurance. Private health insurance may apply only after admission, depending on policy and treatment. |
| Drop-off | Short-term drop-off and pick-up zone is available in front of the Emergency Department entrance on Erin Street. |
| Discounted Emergency parking pass | Available for patients attending Epworth Richmond Emergency Department from Emergency Department reception. |
What happens at Emergency
- You are triaged by nursing staff based on urgency.
- Clerical staff confirm personal details and discuss fees payable.
- Doctors and nurses assess and treat serious injuries and emergency health problems.
- Pathology or radiology may be needed and may add out-of-pocket costs.
- If admission is needed, private health insurance, self-funded status or international billing may be discussed.
- Children can be treated for many private emergency presentations, but severe child illness or injury may require transfer.
Appointments, specialist bookings, referrals and admissions
Epworth Richmond is a private hospital. Specialist consultations are usually booked through the specialist’s private rooms, while hospital admission paperwork is completed through the Epworth Patient Admissions Portal after your doctor or specialist has arranged the admission.
Specialist appointment pathway
- Ask your GP for a referral to the relevant Epworth specialist.
- Use Epworth’s Find a Doctor tool or the specialist details given by your GP.
- Call the specialist rooms directly for appointment date, location and consultation fee.
- Ask whether the consultation is at Epworth Richmond, Epworth Centre, a private suite, or another Epworth location.
- Ask for MBS item numbers if surgery or procedure estimate is needed.
Hospital admission pathway
- Use the Epworth Patient Admissions Portal.
- Create account if new user.
- Add your patient profile or a profile for someone you care for.
- Complete admission details and medical history.
- Review before submitting because some details cannot be edited after completion.
- Call Patient Services if admission date changes or booking is cancelled.
Epworth Richmond patient service centre
| Epworth Richmond address for admissions | 89 Bridge Road, Richmond VIC 3121 |
|---|---|
| Patient service centre phone | 03 9426 6155 |
| Patient service centre fax | 03 9428 7692 |
| Portal help | 03 8807 7944, Monday-Friday, 9:00am-4:00pm |
| Best browser tip | Epworth recommends using Chrome for the Patient Admissions Portal. |
| Two-step verification | Epworth portal uses mobile verification for security. Check SMS code and email verification prompts during setup. |
Before admission checklist
| Check before hospital | Why it matters |
|---|---|
| Complete online patient admission | Admission details, health history and billing information help Epworth prepare for your stay. |
| Confirm health fund cover | Ask whether your procedure is covered, whether excess or co-payment applies, and whether Epworth has a no-gap agreement with your fund. |
| Ask doctor for item numbers | MBS item numbers help estimate hospital, anaesthetist and doctor costs. |
| Ask for Informed Financial Consent | IFC explains estimated hospital charges, insurer benefits and expected out-of-pocket costs. |
| Contact anaesthetist | Anaesthetist fees are separate from hospital fees and should be estimated separately. |
| Bring current scans and results | Bring relevant X-rays, scans, pathology results and doctor paperwork. |
| Bring medication list | Include medicines you have been asked to stop before surgery, insulin, supplements and alternative medicines. |
Parking rates, tram access, train access and patient drop-off
Epworth Richmond can be reached by tram, train, car, taxi or rideshare. The Bridge Road and Erin Street entrances allow short patient drop-off, but cars can wait only 5 minutes at drop-off points.
| Transport / access item | Official detail |
|---|---|
| Tram from city | Catch tram 48 towards North Balwyn from Collins Street or tram 75 towards Vermont South from Flinders Street and get off at tram stop number 15. |
| Closest train station | West Richmond station via Mernda and Hurstbridge lines. |
| Richmond station | Richmond station on Swan Street is about a 15-minute walk from the hospital. |
| Emergency entrance | Emergency Department and Kids’ Emergency Department enter via 62 Erin Street, Richmond. |
| Drop-off time | Bridge Road and Erin Street entrances have patient pick-up/drop-off areas; maximum wait is 5 minutes. |
| Wheelchairs | Wheelchairs are available from main reception and can be requested using courtesy phones at Bridge Road or Erin Street entrances. |
Epworth Richmond parking rates
| Parking duration | Rate |
|---|---|
| 0 to 30 minutes | Free |
| 30 minutes to 1 hour | $15 |
| 1 to 2 hours | $20 |
| 2 to 3 hours | $25 |
| 3 to 4 hours | $42 |
| 4 to 8 hours | $53 |
| 8 to 24 hours | $63 |
| Evening flat rate | $22, from 5:00pm to 9:00pm |
| Weekly pass | $132, conditions apply |
| Surgical patient voucher | One parking voucher is available for surgical patients admitted on the day of surgery. Parking is capped at $20 and includes overnight and day cases. |
Visiting hours, visitor limits and patient support
| Visitor area | Visiting detail |
|---|---|
| General wards | Visitors are welcome 10:00am-8:00pm every day in wards other than rehabilitation. |
| Day oncology and dialysis | One visitor permitted. Children under 16 are not permitted in the Day Oncology unit. |
| Intensive Care Units | Two visitors permitted. |
| ABI and rehabilitation inpatient units, weekdays | Monday-Friday, 4:00pm-8:00pm. |
| ABI and rehabilitation inpatient units, weekends | Saturday-Sunday, 10:00am-8:00pm. |
| Visiting outside listed hours | Call the ward or hospital first on 03 9426 6666 to confirm. |
| Flowers | Epworth welcomes flowers except lilies, which are not allowed because they can cause allergies in some people. |
| Visitor accommodation | Epworth notes there are accommodation options within walking distance or a short tram, taxi or Uber ride from hospitals. Contact providers directly. |
Services, specialties and care areas at Epworth Richmond
Epworth Richmond lists a broad range of private hospital services, including acute treatment, consulting clinics, emergency, imaging, pharmacy, rehabilitation, oncology, cardiac, surgery, neurology, orthopaedics and hospital-in-the-home care.
| Service area | What users should know | Best next action |
|---|---|---|
| Emergency Department | Private Emergency at 62 Erin Street, open 24 hours. | Call 000 for life-threatening symptoms; call ED on 03 9506 3000 for non-000 enquiries. |
| Cardiac and heart care | Epworth lists cardiac and heart care, cardiac diagnostics and intensive care services. | Ask GP/specialist for referral and item numbers before planned care. |
| Orthopaedic surgery | Listed for bones, joints and tendons; self-funded orthopaedic options are also highlighted by Epworth. | Book through specialist rooms and confirm hospital estimate. |
| Neurology and neurosurgery | Brain, spine and nervous system services are listed. | Confirm whether consultation, imaging, admission or theatre booking is required. |
| Oncology and cancer care | Epworth Richmond lists oncology services, day oncology and centre-based cancer care. | Ask treating specialist about health fund approval, infusion location and support services. |
| Radiology Victoria | Located Level 2, 89 Bridge Road. Phone 03 9297 8000. Hours: Mon-Fri 7:00am-7:00pm; Sat 7:30am-4:00pm; Sun 8:30am-1:00pm. | Book imaging directly and ask about preparation, Medicare and out-of-pocket cost. |
| Epworth Pathology | Richmond collection centre open Mon-Fri 8:00am-6:00pm and Sat 9:00am-12:00pm. | Bring referral/request form and ask whether billing applies. |
| Slade Pharmacy | Open Mon-Fri 8:00am-7:00pm; weekends/public holidays 8:00am-5:00pm. | Use for prescriptions, over-the-counter products and medication counselling. |
| Rehabilitation | Rehabilitation and allied health services are listed, with separate ABI/rehab visiting hours. | Confirm ward, therapy schedule and visitor timing. |
| Hospital in the home | Epworth at Home includes acute hospital-in-the-home, chemotherapy in the home and rehabilitation in the home services. | Ask treating team if this is suitable for your condition and insurer pathway. |
| Priority Endoscopy | Epworth lists Priority Endoscopy for colonoscopy and gastroscopy pathways. | Ask GP/specialist about referral, preparation and out-of-pocket cost. |
| Paediatrics | Emergency supports children for many private emergency presentations; severe illness may need transfer. | Call 000 for severe child symptoms or follow ED advice. |
Private hospital fees, IFC, health funds and self-funded care
Epworth is a private hospital provider. Costs depend on health fund cover, specialist fees, anaesthetist fees, admission type, Emergency attendance, radiology/pathology use and whether the patient is insured, self-funded or international.
Informed Financial Consent
- IFC gives estimated hospital charges, insurer benefits and expected out-of-pocket costs.
- It is prepared from information provided by you and your specialist.
- It relates to hospital costs and does not include doctor or anaesthetist fees.
- Self-insured, maternity and orthopaedic patients may be able to sign IFC electronically in the portal.
- If admission is not completed in the portal, a paper IFC may be provided on admission.
Self-funded care
- Epworth offers self-funded access for patients without private health insurance.
- Self-funded team phone: 03 8807 7606.
- The team can help with procedure costs and connect you with an appropriate specialist.
- Payment is typically required before or at admission.
- Estimates are obligation-free but final costs may vary if treatment changes or stay is extended.
Cost questions to ask before admission
- “Is my health fund cover active for this procedure at Epworth Richmond?”
- “Is there an excess, co-payment, exclusion or waiting period?”
- “Does my doctor use a no-gap or known-gap arrangement?”
- “What are the MBS item numbers?”
- “What is the anaesthetist estimate?”
- “Could pathology, radiology, prostheses, pharmacy or ICU add separate costs?”
- “If I attend Emergency, what fee applies before any admission?”
- “If I am international or non-Medicare, what must be paid upfront?”
On arrival, admission lounge, surgery journey and discharge planning
| Stage | What Epworth says / what to do |
|---|---|
| On arrival | Report to main reception at the date and time advised. Staff record your arrival and direct you to the admissions area. |
| Admission lounge | Admissions staff call your name, confirm paperwork, help with health fund claim forms for insured patients and complete IFC steps. |
| Out-of-pocket payment | Any out-of-pocket expenses are required at admission before returning to the admissions lounge. |
| Ward before surgery | Most patients are not admitted to a ward bed before procedure unless there is a medical need. Your doctor will advise if admission the day before is needed. |
| Keeping loved ones informed | Ask staff how family/support person updates work for your procedure or ward. |
| Discharge planning | Ask early about transport home, medicines, follow-up appointment, wound care, mobility aids, home support and when to call your doctor after discharge. |
What to bring to Epworth Richmond
Documents and cards
- Appointment details and admission instructions
- Consent forms and paperwork from your doctor
- Completed online patient admission
- Medicare card
- Private health insurance details
- DVA, WorkCover or third-party claim details if relevant
- IFC or estimate information if provided
- Relevant current X-rays, scans or pathology results
Health and personal items
- Current medications and medication list
- Medicines you were told to stop before surgery
- Insulin, supplements and alternative medications if used
- Glasses, hearing aids, walking aids or CPAP if required
- Comfortable clothing and toiletries
- Phone charger
- Small amount of cash or payment card
- Support person contact details
Pathology, radiology, pharmacy, cafe, florist and patient amenities
| Amenity | Location / contact | Hours / useful detail |
|---|---|---|
| Epworth Pathology | Epworth Richmond collection centre | Monday-Friday 8:00am-6:00pm; Saturday 9:00am-12:00pm. Public holiday hours may vary. |
| Radiology Victoria | Level 2, 89 Bridge Road. Phone 03 9297 8000. Fax 03 9297 8022. | Monday-Friday 7:00am-7:00pm; Saturday 7:30am-4:00pm; Sunday 8:30am-1:00pm. |
| Slade Pharmacy | Epworth Richmond | Monday-Friday 8:00am-7:00pm; Saturday, Sunday and public holidays 8:00am-5:00pm. |
| Epi Cafe | Level 2 | Hot meals, sandwiches, snacks and drinks. Monday-Friday 6:00am-6:00pm; Saturday-Sunday 7:00am-5:30pm. Vended service available 24/7. |
| Bridge Place | Ground floor, Danks Wing, near Bridge Road entrance | Light refreshments, coffees, snacks, cakes and sandwiches. Monday-Friday 6:30am-2:00pm. |
| Salon Des Fleurs / Richmond Florist | Outside Bridge Road entrance. Phone 03 9426 6124. | Monday-Friday 8:00am-7:00pm; Saturday, Sunday and public holidays 9:00am-5:00pm. Delivery within Epworth Richmond is free. |
| Flowers restriction | All Epworth hospitals | Lilies are not allowed because they can cause allergies in some people. |
Medical records and patient information requests
For formal medical record access, Epworth asks health providers and organisations to send a formal request to Health Information Services. For patient-specific records, use the official Epworth medical records instructions and include enough identity and request details to avoid delays.
| Richmond Health Information Services email | RichmondHIS@epworth.org.au |
|---|---|
| Richmond HIS fax | 03 9429 9075 |
| Portal note | Admission profile information can be updated in the portal, but once an admission is completed you may need Patient Services to correct submitted admission details. |
Questions to ask before visiting Epworth Richmond
For appointments and admission
- “Is my appointment at Bridge Road, Erin Street, Epworth Centre or another consulting room?”
- “Do I need a current GP referral?”
- “Have my admission forms been received?”
- “What time should I arrive, and which entrance should I use?”
- “Do I need to fast or stop any medication?”
- “Do I need to bring scans, pathology results or my medication list?”
For fees, Emergency and parking
- “What Emergency Department fee applies today?”
- “Could radiology or pathology add extra out-of-pocket costs?”
- “Will my private health insurance cover this admission?”
- “What is my IFC estimate and what is excluded?”
- “Can I use the $20 surgical parking cap?”
- “Can I arrange interpreter help or wheelchair support at the entrance?”
Official Epworth links used for this guide
| Need | Official page |
|---|---|
| Epworth Richmond location | Epworth Richmond official location page |
| Emergency Richmond | Epworth Richmond Emergency Department |
| Emergency fees | Epworth Emergency fees and charges |
| Patient admission | Epworth patient admission |
| Portal help | Epworth Patient Admissions Portal help |
| Care journey | Epworth care journey |
| Private hospital fees | Private hospital fees and health insurance |
| Informed Financial Consent | Epworth Informed Financial Consent |
| Self-funded care | Self-funded care at Epworth |
| Find a doctor | Epworth Find a Doctor |
| Medical records | Accessing your medical records |
Epworth Melbourne Hospital FAQs
What is the official address for Epworth Melbourne Hospital?
People searching for Epworth Melbourne Hospital are usually looking for Epworth Richmond. The main hospital address is 89 Bridge Road, Richmond VIC 3121.
What is the main phone number for Epworth Richmond?
The main Epworth Richmond phone number is 03 9426 6666. The main hospital fax number is 03 9427 0353.
Where is Epworth Richmond Emergency Department?
Epworth Richmond Emergency Department is located at 62 Erin Street, Richmond. The Emergency Department phone number is 03 9506 3000.
Is Epworth Richmond Emergency open 24 hours?
Yes. Epworth Richmond Emergency Department is open 24 hours, 7 days a week. In a life-threatening emergency, call 000 first.
How much is the Epworth Richmond Emergency Department fee?
From 1 July 2026, Epworth lists the Richmond Emergency attendance fee as $530 for Medicare card holders and $645 for non-Medicare or international patients. This fee has no Medicare rebate or private health insurance refund.
How do I book an appointment at Epworth Richmond?
Specialist consultations are usually booked directly through the specialist’s private rooms. If you have a planned admission, complete your details through the Epworth Patient Admissions Portal.
What is the Epworth Richmond Patient Service Centre number?
The Epworth Richmond Patient Service Centre phone number listed on Epworth’s patient admission page is 03 9426 6155.
How much is parking at Epworth Richmond?
Epworth Richmond parking rates include 0 to 30 minutes free, $15 for 30 minutes to 1 hour, $20 for 1 to 2 hours, $25 for 2 to 3 hours, $42 for 3 to 4 hours, $53 for 4 to 8 hours and $63 for 8 to 24 hours.
What are Epworth Richmond visiting hours?
General ward visiting hours are 10:00am to 8:00pm daily. ABI and rehabilitation inpatient units have different visiting hours, with weekday visiting from 4:00pm to 8:00pm and weekend visiting from 10:00am to 8:00pm.
How do I get to Epworth Richmond by public transport?
From the city, take tram 48 toward North Balwyn from Collins Street or tram 75 toward Vermont South from Flinders Street and get off at tram stop 15. The closest train station is West Richmond, with Richmond station about a 15-minute walk away.
Source and update note
This guide is based on official Epworth HealthCare pages for Epworth Richmond location details, Emergency Department, fees, patient admission, portal support, patient journey, private hospital costs, informed financial consent, self-funded care, services, parking, visitor hours and amenities. Hospital contacts, fees, parking rates, visiting rules, specialist availability and admission instructions can change, so confirm urgent or personal details directly with Epworth, your specialist rooms, your health fund or Emergency staff before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.