Epworth Hospital: Address, Appointment & Contact Info

Richmond private hospital visit planner

Epworth Richmond Emergency, admissions, parking and appointment guide

Epworth Hospital usually refers to Epworth Richmond, the major private hospital campus at 89 Bridge Road, Richmond VIC 3121. This guide helps patients, carers and visitors find the right entrance, phone number, Emergency Department, patient admissions route, parking fee, visiting hours, service area and payment question before travelling.

Use this page for practical answers: main hospital contact, Emergency at 62 Erin Street, Patient Services phone, admission portal support, private Emergency fees, parking rates, public transport, what to bring, medical records, interpreter help, amenities and official Epworth links.

For a life-threatening emergency in Australia, call 000. Epworth Richmond has a private 24-hour Emergency Department, but 000 is the first step for serious or unsafe situations.
Choose entrance Bridge Road for main hospital, Erin Street for Emergency
Confirm booking Doctor, admission forms, health fund and fees
Plan parking Rates, drop-off, weekly pass or surgical voucher
Attend care Emergency, surgery, rehabilitation, imaging or ward visit
Follow up Doctor rooms, discharge plan, records or billing support

Fast contact: Epworth Richmond address, phone and first action

Main hospital

Epworth Richmond

89 Bridge Road, Richmond VIC 3121

Main phone: 03 9426 6666

Fax: 03 9427 0353

Emergency Department

Open 24 hours, 7 days

62 Erin Street, Richmond VIC 3121

Emergency phone: 03 9506 3000

Fax: 03 9506 3080

Patient admission help

Epworth Richmond Patient Service Centre

Phone: 03 9426 6155

Fax: 03 9428 7692

Portal help: 03 8807 7944, Mon-Fri 9am-4pm

User need Best action Important detail
Life-threatening emergency Call 000 Use 000 for chest pain, stroke symptoms, severe breathing difficulty, major bleeding, collapse, poisoning, major trauma or immediate danger.
Private Emergency Department Go to 62 Erin Street or call 03 9506 3000 Open 24/7. Fees apply and the attendance fee is not claimable under Medicare or private health insurance.
Main hospital / wards / general reception Call 03 9426 6666 Ask for the ward, reception, admissions, ICU, pathology, radiology, rehabilitation or the relevant service.
Planned admission paperwork Use Epworth Patient Admissions Portal or call Patient Service Centre Complete online admission and confirm health fund cover, excess, co-payments and informed financial consent before admission.
Portal login or admission-date issue Call 03 8807 7944 or email help@epworth.org.au Use this if you cannot access the admissions portal, need login details updated, or your submitted admission date changes.
ICU contact Call 03 9506 3100 or 03 9506 3130 If these numbers are not available, call the main switchboard on 03 9426 6666.
Find a doctor Use Epworth Find a Doctor Search by name, specialty, postcode, condition or treatment. Confirm fees and availability directly with the doctor’s rooms.
Medical records Call HIS/MRA team depending on request type Continuity-of-care requests and personal/claim requests use different processes and timeframes.

Epworth Richmond map, Emergency entrance and drop-off points

The main Epworth Richmond hospital entrance is at 89 Bridge Road, Richmond VIC 3121. The private Emergency Department and Kids’ Emergency Department entry is at 62 Erin Street, Richmond. Bridge Road and Erin Street entrances both have short patient pick-up/drop-off spaces with a maximum 5-minute wait.

Helpful Epworth video: Emergency Department FAQs

This Epworth emergency video is useful for patients and families who want a quick overview of what happens in a private Emergency Department. Use the hospital fee and arrival details on this page for current planning.

Destination Where to go Practical instruction
Main reception 89 Bridge Road, Richmond Use for planned admissions, general reception, wards, many services and directions.
Emergency Department 62 Erin Street, Richmond Use Erin Street for Emergency and Kids’ Emergency. Short-term drop-off/pick-up is available in front of the Emergency entrance.
Lee Wing / Bridge Road car park Bridge Road underground car parking Use for paid hospital parking and access to hospital areas; fees apply.
Radiology Victoria Level 2, 89 Bridge Road, Richmond Phone 03 9297 8000. Confirm booking, preparation, costs and appointment time directly with Radiology Victoria.
Epworth Pathology Epworth Richmond collection centre Open Monday-Friday 8:00am-6:00pm and Saturday 9:00am-12:00pm; check ahead during public holidays.
Slade Pharmacy Inside Epworth Richmond Open Monday-Friday 8am-7pm; Saturdays, Sundays and public holidays 8am-5pm.

Epworth locations: avoid going to the wrong hospital

Epworth is a hospital group with multiple sites. This guide focuses on Epworth Richmond, but many patients also search for Epworth Eastern, Freemasons, Geelong, Hawthorn or rehabilitation services. Always check the hospital name on your booking letter.

Epworth site Address Phone Best for
Epworth Richmond 89 Bridge Road, Richmond VIC 3121 03 9426 6666 Main Richmond private hospital, acute medical/surgical care, rehabilitation, ICU, Emergency and major specialty services.
Epworth Richmond Emergency 62 Erin Street, Richmond VIC 3121 03 9506 3000 24-hour private Emergency Department and Kids’ Emergency entry.
Epworth Eastern 1 Arnold Street, Box Hill VIC 3128 03 8807 7100 Private hospital services in Melbourne’s east; confirm department and admission location.
Epworth Freemasons 109 Albert Street, East Melbourne VIC 3002 03 9483 3833 Private hospital services; maternity care is linked to the Freemasons Victoria Parade / maternity pathway.
Epworth Freemasons Day Procedure Unit 320 Victoria Parade, East Melbourne VIC 3002 03 9418 8178 Day procedure and maternity-related booking location; patient service centre 1800 337 453.
Epworth Geelong 1 Epworth Place, Waurn Ponds VIC 3216 03 5271 7777 Geelong private hospital with 24-hour Emergency Department.
Epworth Hawthorn 50 Burwood Road, Hawthorn VIC 3122 03 9415 5777 Private hospital / rehabilitation-related services; surgical patient services phone 03 9415 5720.

Epworth Richmond Emergency Department: fees, access and what to expect

For serious, life-threatening or unsafe situations, call 000. If ambulance transport is needed, paramedics can advise whether transport to Epworth Richmond is clinically appropriate.
Emergency item Epworth Richmond detail Patient action
Address 62 Erin Street, Richmond VIC 3121 Use Erin Street for Emergency and Kids’ Emergency entry.
Phone 03 9506 3000 Use for Emergency Department contact. Do not use it instead of 000 for life-threatening symptoms.
Hours 24 hours, 7 days Emergency is open day and night.
Department features 31 private treatment spaces, 4 fast-track chairs, 2 resuscitation bays, 2 isolation rooms, paediatric area and direct undercover ambulance access. Patients are still triaged by urgency and may experience wait times.
Children Richmond Emergency supports children and parents for many accidents, injuries and common childhood illnesses. Severe illness or injury may require stabilisation and transfer to a specialist children’s hospital.
Parking near Emergency Metered street parking is available in Erin and Lennox Streets; underground car parking is available from Bridge Road entrance. Short-term drop-off/pick-up is in front of ED. Ask Emergency reception about the discounted parking pass for ED patients.
What happens first Nursing triage assesses urgency, clerical staff confirm details and discuss fees, then consultation, investigation and treatment occur. Tell triage staff immediately if symptoms worsen while waiting.
After assessment You may be admitted to a ward or discharged with a follow-up treatment plan. Ask for written discharge instructions, warning signs and who to contact if symptoms return.

Emergency fees effective 1 July 2026

Emergency fee item Epworth Richmond fee Important note
Emergency attendance fee, Medicare card holder $530 No Medicare rebate or private health insurance refund for the attendance fee.
Emergency attendance fee, non-Medicare / international patient $645 International patients without a valid Medicare card pay the higher fee and associated fees may need to be paid upfront.
Epworth Pathology $150 capped out-of-pocket cost for Medicare-claimable outpatient pathology tests Check Epworth Pathology billing policy for full detail.
Radiology Victoria $290 capped out-of-pocket cost for Medicare-claimable outpatient medical imaging Includes X-ray, CT, ultrasound, nuclear medicine at Richmond, fluoroscopy and emergency radiology procedures. Non-rebateable MRI is excluded and additional fees apply.
Card surcharge Applies to credit and debit card payments Confirm payment method and surcharge before paying.

What to bring to Emergency

Bring if safe

  • Doctor’s letters or recent test results relevant to the condition
  • Current medications or medication list
  • Identification such as driver’s licence or passport
  • Medicare card
  • Health Care Card, Pension Card or DVA card if relevant
  • Private health insurance card
  • Mobile phone and charger

Tell staff quickly

  • When symptoms started and whether they are worsening
  • Allergies and current medicines
  • Recent surgery, pregnancy, blood thinners or serious medical history
  • Any chest pain, weakness, collapse, breathing difficulty or bleeding
  • Interpreter, disability, mobility or support-person needs

Appointments, planned admissions and Patient Admissions Portal

Most planned appointments and procedures at Epworth Richmond begin through your specialist or doctor’s rooms. The hospital admission process then confirms your details, paperwork, health fund information, informed financial consent and any out-of-pocket expenses.

Admission step What Epworth says happens What the patient should do
Doctor books procedure Your doctor’s rooms usually arrange the hospital booking. Confirm hospital name, date, procedure, item numbers, doctor fee and anaesthetist contact.
Online admission Patients are asked to complete the online patient admission. Use the Epworth Patient Admissions Portal and complete details as early as possible.
Health fund check Patients should confirm cover, excesses, co-payments and whether the health fund has a no-gap agreement with Epworth. Call your health fund before admission and ask about the exact procedure item numbers.
Informed financial consent Epworth admission staff may help confirm paperwork, health fund claim forms and informed financial consent. Ask your doctor for written informed financial consent and ask your anaesthetist for a fee estimate.
On arrival Report to main reception at the date and time advised and ask for directions to admissions. Bring booking documents and payment method for any known out-of-pocket expenses.
Admission lounge Many patients are admitted through an admission lounge rather than a ward bed before the procedure. Your doctor will advise if you must be admitted the day before.
Support person Patients can nominate one support person as the primary contact during admission. Give staff the name and phone number of the person you want updated.
Portal support Epworth Patient Services can help with portal access, login details and submitted admission date changes. Call 03 8807 7944 Monday-Friday 9am-4pm or email help@epworth.org.au.

Epworth Richmond admission contacts

Patient Service Centre

  • Epworth Richmond address: 89 Bridge Road, Richmond VIC 3121
  • Patient Service Centre phone: 03 9426 6155
  • Fax: 03 9428 7692
  • Use for admission paperwork and hospital booking support.

Admissions portal help

  • Phone: 03 8807 7944
  • Hours: Monday-Friday, 9am-4pm
  • Email: help@epworth.org.au
  • Use Chrome for the best portal experience.

Epworth Richmond services, specialties and patient areas

Epworth Richmond is a large acute medical, surgical and rehabilitation hospital. The annual review describes it as a 705-bed hospital with a 26-bed ICU and 31-theatre perioperative department, with specialties including cardiac, neurosciences, orthopaedics, cancer, ENT, general medicine and surgery.

Service area What patients should know Practical action
Emergency Department Private 24-hour Emergency at 62 Erin Street, Richmond, with adult and paediatric treatment areas. Call 000 for life-threatening situations; call ED on 03 9506 3000 for non-000 contact.
Intensive Care Unit Epworth Richmond ICU contact numbers are 03 9506 3100 or 03 9506 3130. If numbers are unavailable, call switchboard on 03 9426 6666.
Cardiac / Heart Epworth lists heart and cardiac care as a major care area; Richmond specialties include cardiac services. Confirm doctor, procedure, theatre date, cardiac tests and health fund cover.
Neurosciences / Neurology / Neurosurgery Epworth lists nervous system, brain and spine care; Richmond specialties include neurosciences. Bring imaging and specialist letters if requested.
Orthopaedics Epworth lists bones, joints and muscles as a major care area; Richmond offers orthopaedics and rehabilitation pathways. Ask about prosthesis cover, rehab plan, physiotherapy and out-of-pocket costs.
Cancer / Oncology Epworth lists cancer and oncology services, including day oncology visitor limits at Richmond. Confirm appointment times, support-person rules, treatment location and parking plan.
Rehabilitation / ABI Bethesda wing rehabilitation includes neurological, orthopaedic, cardiac and reconditioning rehabilitation, plus ABI rehabilitation. Check different rehabilitation visiting hours before visiting.
Radiology Victoria Located Level 2, 89 Bridge Road. Phone 03 9297 8000. Open Monday-Friday 7am-7pm, Saturday 7:30am-4pm, Sunday 8:30am-1pm. Confirm booking, preparation and imaging cost before attending.
Epworth Pathology Richmond collection centre open Monday-Friday 8am-6pm and Saturday 9am-12pm. Check public holiday hours and whether you need a referral form.
Pharmacy Slade Pharmacy at Epworth Richmond supplies prescriptions and over-the-counter products. Open weekdays 8am-7pm and weekends/public holidays 8am-5pm. Ask about discharge medication costs and opening times before leaving.

Private hospital fees, health insurance and out-of-pocket costs

Epworth Richmond is a private hospital. Costs can include hospital fees, doctor fees, anaesthetist fees, excesses, co-payments, exclusions, pharmacy, pathology, radiology, physiotherapy, ambulance and other non-hospital charges. The safest step is to confirm item numbers with your doctor and then confirm cover with your health fund.

Hospital fees

Hospital services may include nursing care, accommodation, operating theatre use, meals and housekeeping. Epworth has agreements with many major Australian health insurance funds, but excesses, co-payments and exclusions may still apply.

Doctor and non-hospital fees

Doctor fees are charged separately. Other non-hospital fees may include ambulance, anaesthetist, pathology, pharmacy, radiology, physiotherapy, surgeon fees and allied health fees.

Emergency fee

Epworth Richmond Emergency attendance fee is $530 for Medicare card holders and $645 for non-Medicare/international patients, effective 1 July 2026.

International patients

International patients without a valid Medicare card may incur higher fees and associated fees may need to be paid upfront. Confirm directly with Epworth before non-urgent care.

Money questions to ask before admission

Question Ask who? Why it matters
“What are the MBS item numbers for my procedure?” Doctor’s rooms Your health fund needs item numbers to check cover.
“Will I have an excess, co-payment or exclusion?” Health fund These can create out-of-pocket costs even if you are insured.
“Does my fund have a no-gap agreement with Epworth?” Health fund and doctor No-gap arrangements differ by doctor, fund, procedure and admission.
“What will the anaesthetist charge?” Anaesthetist’s rooms Anaesthetist fees are separate from hospital fees.
“Will pathology, radiology, pharmacy or physiotherapy cost extra?” Hospital, doctor and health fund These can be billed separately and may be partly claimable only.
“What payment is required on arrival?” Epworth Patient Service Centre Out-of-pocket expenses may be required during admission processing.

Epworth Richmond parking, drop-off, transport and wheelchair help

Epworth Richmond has paid parking and short drop-off points. Allow extra time around Richmond, especially during peak traffic or when using the Emergency Department, imaging, admissions or visiting hours.

Parking / transport item Official detail Practical tip
Hospital car park Underground car parking is available from the Bridge Road entrance; fees apply. Use for main hospital, admissions, wards and many appointments.
Emergency parking Metered street parking is available in Erin and Lennox Streets; a short-term drop-off/pick-up zone is outside Emergency on Erin Street. Ask Emergency reception about the discounted ED parking pass.
Drop-off zones Bridge Road and Erin Street entrances both provide patient pick-up/drop-off space. Cars may wait for a maximum of 5 minutes. Use drop-off only for quick patient access, not long waiting.
Wheelchairs Wheelchairs are available from main reception and may be requested using the courtesy phone at Bridge Road or Erin Street entrances. Call ahead if the patient has major mobility needs.
Tram From the city, catch tram 48 toward North Balwyn from Collins Street or tram 75 toward Vermont South from Flinders Street and get off at tram stop number 15. Check current PTV times before travelling.
Train Closest station is West Richmond on the Mernda and Hurstbridge lines. Richmond station on Swan Street is about a 15-minute walk. Use mobility-friendly transport if the patient cannot walk easily.

Parking rates at Epworth Richmond

Parking duration Rate
0 to 30 minutesFree
30 minutes to 1 hour$15
1 to 2 hours$20
2 to 3 hours$25
3 to 4 hours$42
4 to 8 hours$53
8 to 24 hours$63
Evening flat rate, 5pm to 9pm$22
Weekly pass, conditions apply$132
Day-of-surgery admitted surgical patient voucherParking capped at $20, including overnight and day cases

Visiting hours, rehabilitation visits and vulnerable patient limits

Area Visiting rule Before visiting
General wards except rehabilitation 10am to 8pm every day. Call the ward if the patient has infection-control, rest or support-person restrictions.
ABI and rehabilitation inpatient units Monday-Friday 4pm-8pm; Saturday-Sunday 10am-8pm. Rehabilitation visiting hours are different so patients can focus on therapy during the day.
Day oncology and dialysis One visitor permitted. Children under 16 are not permitted in the Day Oncology unit.
Intensive Care Units Two visitors. Call the ward or ICU if the patient is critically unwell or if timing is unclear.
Outside listed hours Call the hospital first on 03 9426 6666. Ask the ward before travelling outside normal visiting times.
Visitor safety: Do not visit if unwell with cold, flu, fever, vomiting, diarrhoea or another infectious illness. Check current infection-control rules before visiting vulnerable patients.

What to bring for hospital admission, surgery or Emergency

Important paperwork

  • Appointment details, consent forms and doctor paperwork
  • Completed online patient admission
  • Relevant X-rays, scans or pathology results
  • Current medications and medication list, including medicines you were told to stop
  • Advance care planning documents if relevant
  • Private health insurance details and method of payment

Personal items

  • Crutches, walking aids or physical aids clearly labelled with your name
  • Glasses, contact lenses, hearing aids and safe storage case
  • Pharmacy, concession or government entitlement discount cards
  • Loose comfortable clothing and sensible shoes
  • Slippers, dressing gown, sleepwear and toiletries
  • Phone charger, books or light reading material
  • One small cabin bag, ideally no more than 8kg

Operating theatre journey: what to expect

Step What may happen Why it matters
Admission lounge A pre-admission nurse may interview you about your basic health. Tell staff if you have recently developed an acute illness.
Pre-theatre preparation You may receive theatre attire and basic health checks. Bring only necessary items and follow fasting instructions.
Holding bay Staff confirm your details and run through a safety checklist. You may be asked the same questions several times for safety.
Anaesthesia review The anaesthetist and anaesthetic nurse introduce themselves and ask health questions. Ask about post-operative pain relief, nausea risk and recovery expectations.
After procedure Follow your discharge plan and contact the hospital or Emergency Department if you have concerns after discharge. Ask who to call, what symptoms are urgent and when follow-up occurs.

Wi-Fi, meals, interpreter support, pharmacy and records

Patient service Epworth detail How to use it
Point of Care bedside system Interactive in-room screen with treatment team information, stay information, meal ordering and entertainment. Meal ordering is available through Point of Care between 7:00am and 8:30pm.
Free Wi-Fi Patients can connect to Epworth Wi-Fi at any Epworth hospital. Select Epworth Wi-Fi, accept terms of use and ask staff if you have difficulty.
Interpreter services Epworth can organise an interpreter for admission; TIS National can be used if you prefer to contact in your language. For Richmond pre-admission nurse support, call 03 9426 6174. TIS National: 13 14 50.
Pastoral care Pastoral carers are part of the healthcare team and can support patients and families. Ask your nurse for a referral or ask how to contact Pastoral Care.
Volunteers Volunteers may help with concierge assistance, mail delivery and patient companionship. Ask staff if volunteer support is available during your visit.
Slade Pharmacy Supplies prescriptions, over-the-counter medicines, nutrition and home healthcare products. Ask before discharge if you need new medications or counselling.
Hospital phone Patients have their own in-room phone. Ask ward staff how family should contact you directly.
Medical records for continuity of care Health providers can request records via Health Information Services; urgent requests are typically actioned within 24-48 hours but may take longer. Phone HIS Clerical on 03 9426 6570 for queries.
Medical records for personal, claim or other use Patients/relatives submit a Medical Record Access form with photo ID; fees apply and processing can take up to 45 days. Phone Medical Record Access team on 03 9426 6554, Monday-Friday 8am-4pm excluding public holidays.

Food, cafe, pathology, radiology and on-site amenities

Amenity Location / hours Useful note
Epworth Pathology Richmond collection centre; Monday-Friday 8:00am-6:00pm, Saturday 9:00am-12:00pm. Check ahead for public holiday variations.
Radiology Victoria Level 2, 89 Bridge Road. Phone 03 9297 8000. Hours: Monday-Friday 7am-7pm, Saturday 7:30am-4pm, Sunday 8:30am-1pm.
Slade Pharmacy Inside Epworth Richmond. Weekdays 8am-7pm; Saturdays, Sundays and public holidays 8am-5pm.
Epi Cafe Located on level 2. Listed hours: Monday-Friday 6am-6pm, Saturday-Sunday 7am-5:30pm; vending service is available 24/7.
Bridge Place Ground floor of Danks Wing near Bridge Road entrance. Light refreshments; Monday-Friday 6:30am-2:00pm.
Florist Outside Bridge Road entrance. Same-day delivery listed for orders placed by 6pm; delivery within Epworth Richmond is free.

Questions to ask before visiting Epworth Richmond

For planned admission

  • “Has my doctor booked me at Epworth Richmond or another Epworth location?”
  • “Have you received my online patient admission?”
  • “What time should I arrive and should I use Bridge Road main reception?”
  • “Do I need to pay an excess, co-payment or other out-of-pocket fee on arrival?”
  • “Which MBS item numbers should I give my health fund?”
  • “Do I need to contact my anaesthetist for a separate estimate?”

For Emergency, parking or visitors

  • “Is Erin Street the correct Emergency entrance for this situation?”
  • “What Emergency fee will apply today?”
  • “Could pathology, radiology or MRI create extra cost?”
  • “Is there a discounted Emergency parking pass?”
  • “What are today’s ward visiting rules for this patient?”
  • “Can an interpreter, wheelchair or pastoral care support be arranged?”

Epworth Hospital FAQs

What is the address of Epworth Hospital Richmond?

Epworth Richmond is located at 89 Bridge Road, Richmond VIC 3121. The Emergency Department is at 62 Erin Street, Richmond VIC 3121.

What is the main phone number for Epworth Richmond?

The main phone number for Epworth Richmond is 03 9426 6666.

Does Epworth Richmond have a 24-hour Emergency Department?

Yes. Epworth Richmond Emergency Department is open 24 hours, 7 days a week at 62 Erin Street, Richmond. For life-threatening emergencies, call 000.

What is the Epworth Richmond Emergency Department phone number?

The Epworth Richmond Emergency Department phone number is 03 9506 3000.

How much is the Epworth Richmond Emergency Department fee?

Effective 1 July 2026, Epworth Richmond lists an Emergency attendance fee of $530 for Medicare card holders and $645 for non-Medicare card holders, including international patients. The attendance fee is not claimable under Medicare or private health insurance.

How do I contact Epworth Richmond Patient Service Centre?

Epworth Richmond Patient Service Centre can be contacted on 03 9426 6155. The listed fax number is 03 9428 7692.

What are Epworth Richmond visiting hours?

General ward visiting hours are 10am to 8pm daily, except rehabilitation. ABI and rehabilitation inpatient units have visiting hours Monday to Friday 4pm to 8pm, and Saturday to Sunday 10am to 8pm.

How much is parking at Epworth Richmond?

Parking rates include 0 to 30 minutes free, $15 for 30 minutes to 1 hour, $20 for 1 to 2 hours, $25 for 2 to 3 hours, $42 for 3 to 4 hours, $53 for 4 to 8 hours and $63 for 8 to 24 hours. A weekly pass is listed at $132, conditions apply.

Where do I go for Epworth Richmond Emergency?

Use 62 Erin Street, Richmond for Epworth Richmond Emergency and Kids’ Emergency. The main hospital address at 89 Bridge Road is used for general hospital access and many planned admissions.

What should I bring to Epworth Richmond?

Bring your appointment details, consent forms, online patient admission confirmation, current medications, recent scans or results, Medicare card, health fund details, payment method, physical aids, glasses or hearing aids, comfortable clothing and phone charger.

Source and update note

This guide is based on official Epworth HealthCare pages for Epworth Richmond contact details, Emergency Department, Emergency fees, patient admission, admissions portal help, hospital fees, parking, visiting hours, amenities, care journey, medical records and service information, plus public Healthdirect listing details. Hospital contacts, fees, parking rates, visiting rules, admission processes and service availability can change, so confirm personal or urgent details directly with Epworth before travelling or paying.

This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.

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