Mulgrave hospital appointments, Emergency fees, parking and admissions guide
Mulgrave Private Hospital is a private hospital in Melbourne’s south-eastern suburbs, located at 48 Blanton Drive, Mulgrave VIC 3170. This guide is built for patients, carers and visitors who need practical details before calling, attending Emergency, booking admission paperwork, parking, checking visiting hours or estimating possible costs.
The goal is simple: give you the important facts in one place — phone numbers, Emergency Department fees, 24-hour access notes, admission steps, what to bring, parking rates, public transport routes, visitor limits, services and official contact links.
Fast contact: address, phone, Emergency and appointment routes
Emergency Department
24 hours, 365 days
Emergency phone: 03 9790 4250
Dedicated entrance via the second entrance off Blanton Drive.
Fax and email
Fax: 03 9790 0639
Email: mulgrave.executive@healthecare.com.au
The hospital says it does not answer specific medical questions, make referrals or provide consultations by email.
| Need | Best action | Important detail |
|---|---|---|
| Life-threatening emergency | Call 000 | Use 000 for major trauma, stroke symptoms, severe breathing difficulty, major burns, unconsciousness, severe bleeding or any immediate danger. |
| Private Emergency Department | Call 03 9790 4250 or present directly | Appointments and referrals are not necessary. Patients can self-present, come via GP recommendation or arrive by ambulance. |
| Planned surgery booking | Usually arranged through your doctor’s rooms | Admission forms should be submitted where possible two weeks before admission. |
| Pre-admission estimate | Call 03 9790 9333 or email the pre-admission/business office route listed by the hospital | Self-funded patients are required to pay one week prior to surgery; insured patients may need to pay excess or co-payment before admission. |
| Hospital email enquiry | mulgrave.executive@healthecare.com.au | General enquiries only. The hospital says email responses may take 5 to 7 business days when a response is required. |
| Find a doctor | Use the hospital’s Find a Doctor page or call the hospital | Doctor availability, fees and theatre sessions can change. Confirm with the doctor’s rooms or hospital before making plans. |
Mulgrave Private Hospital map, driveway and entrance notes
The hospital is located at 48 Blanton Drive, Mulgrave VIC 3170. For normal admissions and visits, use the main hospital entrance and reception. For Emergency, use the dedicated Emergency entrance via the second entrance off Blanton Drive.
Related hospital video: Day Surgery Centre walkthrough
This public video shows Mulgrave Private Hospital’s Day Surgery Centre. Use it only as a visual orientation aid; admission instructions, fees and surgery timing must still be confirmed through your doctor’s rooms or the hospital.
Emergency Department: what it treats, fees and exclusions
Mulgrave Private Hospital says its Emergency Department delivers 24-hour emergency services and is staffed by emergency physicians and nurses. It is a private Emergency Department, so fees apply and Medicare does not cover the doctor attendance fee.
| Emergency item | Mulgrave Private Hospital details |
|---|---|
| Emergency opening | 24 hours a day, 365 days a year. |
| Emergency phone | 03 9790 4250 |
| Appointments/referrals | Not necessary. Patients can self-present, come recommended by their GP or arrive via ambulance. |
| Expected wait | Patients are seen in order of medical urgency. The hospital says most patients are seen within minutes, if not immediately on arrival. |
| Emergency entrance | Dedicated Emergency entrance via the second entrance off Blanton Drive, with 5-minute patient drop-off parking and separate ambulance bays. |
| After assessment | You may be admitted to Mulgrave Private Hospital or South Eastern Private Hospital if treatment, surgery, rehabilitation or mental health care is required. If discharged home, treatment notes are sent to your GP. |
Emergency Department can accept
Emergency conditions listed by the hospital
- Surgical emergencies
- Medical and cardiac emergencies
- Gynaecology emergencies
- Orthopaedic injuries
- Sporting injuries and musculoskeletal complaints
24-hour support available to ED patients
- Pathology services
- Radiology services
- On-call doctors
- Intensive Care Unit with 24/7 support
- Operating theatres
- Cardiac catheterisation lab with 24/7 STEMI Program
Emergency Department cannot accept
- Major trauma, head injury or acute stroke
- Psychiatric conditions
- Eating disorders or anorexia
- Drug and alcohol disorders
- Major burns
- Obstetric emergencies or women over 20 weeks gestation
- Dialysis patients with inpatient care needs
- Emergency ENT
Emergency Department fees
| Patient/payment situation | Fee or billing note |
|---|---|
| Valid Medicare card holder | $460 doctor fee for private Emergency Department attendance. |
| Non-Medicare card holder | $900 Emergency doctor fee. |
| WorkSafe / TAC patient | $460 administrative gap fee. The hospital states this is not claimable through WorkSafe or TAC and is an out-of-pocket cost. |
| X-ray, CT and ultrasound in Emergency if not admitted | Bulk billed for Medicare patients, with no out-of-pocket expenses for these listed services. Interventional services and MRI scans are excluded and may incur out-of-pocket fees. |
| Non-Medicare radiology | Non-Medicare card holders are charged the full fee for any radiology service. |
| Pathology or specialist consultations | Additional costs may apply and may be partially reimbursed by Medicare, depending on the service. |
| DVA patients | The hospital says it is a Department of Veterans’ Affairs provider and can process DVA accounts, with no medical treatment out-of-pocket expenses for DVA patients. |
| Payment timing | Emergency accounts are to be settled on the day of treatment. |
Appointments, admissions and pre-admission steps
For planned surgery, the hospital booking is generally made through your doctor’s rooms. The hospital’s admission process is important because it helps confirm your hospital booking, eligibility, insurance cover and expected out-of-pocket costs.
| Admission step | What to do | Why it matters |
|---|---|---|
| Doctor books hospital stay | Your doctor’s rooms arrange the planned surgical booking with Mulgrave Private Hospital. | The hospital booking is linked to your procedure, doctor, theatre timing and admission type. |
| Complete admission forms | Complete the green forms in the Admission Booklet or use the secure online pre-admission form. | The hospital asks for admission forms where possible two weeks before admission. |
| Consent section | The informed consent section must be completed in hard copy with your doctor. | This cannot be skipped if required for your procedure. |
| Insurance check | Contact your health fund, Workers Compensation insurer or other insurer to confirm exactly what costs are covered. | Your cover level can create excess, co-payment or out-of-pocket balances. |
| Self-funded estimate | Contact the pre-admission team or hospital for an estimate. | Self-funded patients are required to pay one week before surgery. |
| Major surgery pre-admission clinic | You may be contacted by a pre-admission clinician and booked into a pre-admission clinic. | The hospital asks you to submit admission forms before speaking with staff where possible. |
| Admission confirmation call | The hospital may call one business day before planned surgery between 8:00am and 4:00pm, Monday to Friday. | The call can confirm fasting details, admission time, procedure and discharge expectations. |
| Unplanned medical admission | Usually arranged via direct referral from your doctor. | Call the hospital if you are unsure which pathway applies. |
Services, specialties and treatment areas
Mulgrave Private Hospital offers a broad mix of private surgical, medical, emergency and day procedure services. The service pages list many specialty areas, and individual access depends on your doctor, referral, insurance, admission type and procedure.
| Service area | What the hospital provides | What patients should confirm |
|---|---|---|
| Emergency Department | 24-hour private emergency services for acute medical and most surgical patients, with emergency physicians and nurses. | Whether your condition is suitable for this private ED and what fee applies. |
| Cardiology and cardiac care | Cardiac care supported by cardiologists, cardiothoracic surgeons, catheterisation lab, interventional cardiology, electrophysiology procedures and coronary care beds. | Referral route, doctor availability, fees and health fund cover. |
| Cardiothoracic surgery | Diagnostic and treatment services for cardiac patients, supported by recognised cardiothoracic surgeons. | Surgeon, admission plan, ICU/coronary care pathway and insurance approval. |
| Orthopaedics | Orthopaedic services including hip and knee replacement, ACL reconstruction, shoulder surgery, arthroscopy and rehabilitation pathways. | No-gap/self-pay eligibility, prosthesis cover, surgeon fees and rehab plan. |
| General Surgery | Procedures including hernia repair, gallbladder surgery, appendectomy and laparoscopic procedures. More complex cases may need multi-day stay or ICU care. | Admission type, procedure package, anaesthetist fee and recovery plan. |
| Neurosurgery | Private neurosurgery and spine surgery, including access to Joimax endoscopic minimally invasive spinal surgery technology. | Surgeon referral, imaging requirements, package cost and admission needs. |
| Plastic and reconstructive surgery | Cosmetic surgery, breast augmentation/reduction, malignant skin lesion surgery, head and neck surgery, scar revision, hand surgery and microvascular surgery. | Surgeon quote, insurance eligibility and hospital/anaesthetic fees. |
| Endoscopy and Day Surgery Centre | The hospital’s newer Day Surgery Centre includes an endoscopy suite and two theatres to support elective surgery availability. | Arrival time, fasting, discharge escort and day-only recovery instructions. |
| Other specialties | Bariatric and weight loss surgery, breast surgery, colorectal, dental, ENT, gastroenterology, gynaecology, infectious diseases, intensive care, oncology, thoracic surgery, urology and vascular surgery are among the listed areas. | Whether the service is available for your specific doctor, procedure and funding pathway. |
Fees, insurance, no-gap surgery and self-pay options
Because Mulgrave is a private hospital, costs depend on the service, treating doctor, anaesthetist, procedure, admission type, health fund, excess, co-payment and whether you are insured, self-funded, DVA, WorkSafe or TAC.
Private health insurance
The hospital states that depending on your level of cover, an out-of-pocket balance may occur. Pre-admissions staff may contact you up to two working days before planned admission to advise estimated out-of-pocket expenses.
Informed financial consent
The hospital policy is that patients are informed of potential costs and provide informed financial consent before admission.
No Gap Surgery
Depending on cover, no-gap joint replacement packages can include admission to discharge, surgeon fee, assistant fee, anaesthetist fee, prosthesis, related medications, follow-up review and custom rehabilitation plan.
Self-Pay Surgery
Self-pay packages are designed for uninsured patients and may include hospital charges, surgeon fee, anaesthetist fee, prosthesis, post-op consultation, take-home medication and post-op care management depending on surgery.
Selected self-pay package examples listed by the hospital
| Category | Example package | Listed self-pay price |
|---|---|---|
| Bariatric / weight loss | Gastric Sleeve Surgery | $19,000 |
| Bariatric / weight loss | Gastric Sleeve + Cholecystectomy combined | $25,200 |
| Colorectal / general | Colonoscopy | $2,100 |
| Colorectal / general | Gastroscopy | $1,550 |
| Colorectal / general | Gastroscopy + Colonoscopy | $2,350 |
| General Surgery | Appendectomy | $8,000 |
| General Surgery | Cholecystectomy / laparoscopic gallbladder surgery | $9,300 |
| General Surgery | Inguinal Hernia | $7,050 |
| Gynaecology | Cystoscopy | $2,450 |
| Gynaecology | Robotic Hysterectomy | $15,000 |
| Orthopaedic | Knee Arthroscopy | $6,800 |
| Orthopaedic | Hip Replacement | $29,500 |
| Orthopaedic | Knee Replacement | $27,000 |
Parking, drop-off, disabled bays and public transport
Mulgrave Private Hospital has on-site paid parking for patients and visitors. Parking is available 24 hours a day, 7 days a week. The hospital advises that the grounds are monitored but not all car park areas have CCTV, so avoid leaving valuables in your vehicle.
| Parking / transport item | Details |
|---|---|
| On-site parking | Available for patients and visitors, 24 hours a day, 7 days a week. |
| Paid parking operation | Paid parking hours are 24 hours a day, 7 days a week. |
| Patient drop-off and pick-up | Undercover patient drop-off and pick-up zones are strictly 5 minutes and available at the front entrance. |
| Emergency drop-off | Emergency Department has its own 5-minute patient drop-off parking and separate ambulance bays via the second entrance off Blanton Drive. |
| Disabled parking | Mulgrave Private Hospital lists 13 dedicated disabled parking places. |
| Public transport | The bus stop is a couple of minutes’ walk to the hospital grounds. |
| Bus routes listed by hospital | Routes 802, 804, 850 and 862 service the area around the hospital. |
| PTV contact | Contact Public Transport Victoria on 1800 800 007 or check PTV for current route/timetable details. |
Parking fees
| Parking duration | Fee listed by hospital |
|---|---|
| 0-30 minutes | Free |
| 30 minutes to 1 hour | $5 |
| 1-2 hours | $10 |
| 2-3 hours | $15 |
| 3-4 hours | $20 |
| 4-5 hours | $25 |
| 5-24 hours | $30 |
Visiting hours, visitor limits and when not to visit
| Visiting hours | 10:00am to 12:00pm and 3:00pm to 8:00pm. |
|---|---|
| Visitor limit | Two visitors are permitted per patient at any one time. |
| Emergency Department support person | One support person only is permitted in the Emergency Department. |
| Visit behaviour | Keep visits short, keep noise low, supervise children and follow staff instructions. |
| Do not visit if unwell | Do not visit if you have cold or flu symptoms, vomiting, diarrhoea or another infectious illness. |
| Department variation | Times may vary for different departments and extra precautions may apply in higher-risk or higher-care areas. |
What to bring for admission or surgery
Bring these if relevant
- Letters from your doctor
- Relevant X-rays or imaging
- All current medications in original packaging
- Blood group card if available
- Sleepwear, dressing gown, slippers or comfortable shoes
- Personal toiletries such as toothbrush, toothpaste and soap
- Glasses, walking stick, hearing aids or other physical aids
- Sufficient cash for incidentals, no more than $50 as advised by the hospital
- Health fund, DVA, WorkSafe/TAC or other insurer details if relevant
Do not bring
- Talcum powder
- Jewellery
- Large sums of money
- Other valuables
- Fans
- Unnecessary electrical appliances
If an electrical appliance is essential, tell hospital staff on arrival because it must be tested by the Maintenance Department for safety reasons.
On arrival
| Arrival time | Arrive at the time designated by the Admissions Officer or your doctor. |
|---|---|
| Registration | Register at Reception so staff can confirm personal details, complete hospital paperwork and admission forms, and process any out-of-pocket expenses. |
| Valuables | The hospital does not accept responsibility for the security of possessions including jewellery, watches and money. Valuables brought in can be signed into the hospital security safe during the stay. |
| Mobile phones | Mobile phones must not be used in some hospital areas because signals can interfere with electronic medical equipment. |
Doctors, specialist availability and referral questions
Mulgrave Private Hospital has a Find a Doctor pathway and lists specialists across multiple specialties. For a directory article, the safest approach is to explain how to confirm doctor access, because individual doctor fees, consulting locations, theatre days and availability can change.
| Question to ask | Why it matters |
|---|---|
| “Does this specialist operate or consult at Mulgrave Private Hospital?” | Some doctors may work across multiple hospitals and rooms. |
| “Is my procedure eligible for no-gap, self-pay or private health insurance cover?” | Funding pathway affects surgeon, anaesthetist, hospital and prosthesis costs. |
| “Will I need ICU, coronary care, rehabilitation or a multi-day stay?” | This affects expected cost, discharge planning and health fund approval. |
| “Do I need to complete online pre-admission or paper forms?” | Forms should be returned early where possible so eligibility and booking can be confirmed. |
| “What is the exact arrival time and fasting instruction?” | The hospital may confirm this one business day before planned admission. |
Call script before visiting Mulgrave Private Hospital
For planned admission
- “Has my doctor’s room sent my booking to the hospital?”
- “Have you received my admission forms?”
- “Do I need to complete online pre-admission?”
- “What is my arrival time and fasting instruction?”
- “Will I need to pay an excess, co-payment or self-funded estimate before admission?”
- “Where should I present on arrival?”
For Emergency or visitors
- “Is this condition suitable for the private Emergency Department?”
- “What fee will be payable today?”
- “Will X-ray, CT, ultrasound, MRI, pathology or specialist review create extra cost?”
- “Where is the Emergency entrance and 5-minute drop-off?”
- “What are today’s visiting hours for this ward?”
- “Is only one support person allowed for this area?”
Official links for Mulgrave Private Hospital
| Need | Official page |
|---|---|
| Main website | Mulgrave Private Hospital official website |
| Contact page | Contact Mulgrave Private Hospital |
| Emergency Department | Emergency Department information |
| Admissions | Admissions information |
| General admissions | General admissions guide |
| Parking and transport | Parking and transport |
| Visiting hours | Visiting hours |
| Fees and accounts | Fees and accounts |
| Informed financial consent | Informed financial consent |
| No Gap Surgery | No Gap Surgery information |
| Self-Pay Surgery | Self-Pay Surgery packages |
| Healthdirect listing | Mulgrave Private Hospital on Healthdirect |
Mulgrave Private Hospital FAQs
What is the address of Mulgrave Private Hospital?
Mulgrave Private Hospital is located at 48 Blanton Drive, Mulgrave VIC 3170.
What is the main phone number for Mulgrave Private Hospital?
The main phone number for Mulgrave Private Hospital is 03 9790 9333.
Does Mulgrave Private Hospital have a 24-hour Emergency Department?
Yes. Mulgrave Private Hospital says its Emergency Department provides 24-hour emergency services, 365 days a year.
What is the phone number for Mulgrave Private Hospital Emergency Department?
The Emergency Department phone number is 03 9790 4250.
How much does the private Emergency Department cost at Mulgrave Private Hospital?
The hospital lists a $460 doctor fee for private Emergency Department attendance for patients with a valid Medicare card, and $900 for non-Medicare card holders.
Do I need an appointment or referral for the Emergency Department?
No. The hospital says appointments and referrals are not necessary for the Emergency Department. Patients can self-present, come recommended by a GP or arrive via ambulance.
What are the visiting hours at Mulgrave Private Hospital?
Visiting hours are listed as 10:00am to 12:00pm and 3:00pm to 8:00pm.
How many visitors are allowed at Mulgrave Private Hospital?
The hospital says two visitors are permitted per patient at any one time. In the Emergency Department, one support person only is permitted.
How much is parking at Mulgrave Private Hospital?
Parking is free for 0-30 minutes, then $5 for 30 minutes to 1 hour, $10 for 1-2 hours, $15 for 2-3 hours, $20 for 3-4 hours, $25 for 4-5 hours and $30 for 5-24 hours.
What should I bring for admission at Mulgrave Private Hospital?
Bring doctor letters, relevant X-rays, current medications in original packaging, blood group card if available, sleepwear, toiletries, glasses or physical aids, and a small amount of cash for incidentals if needed.
Source and update note
This guide is based on official Mulgrave Private Hospital pages for contact details, Emergency Department, admissions, fees, parking, transport, visiting hours, services, no-gap surgery and self-pay surgery, plus the Healthdirect service listing. Hospital fees, doctor availability, visitor rules, admissions timing and parking charges can change, so confirm personal or urgent details directly with Mulgrave Private Hospital before travelling or paying.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.