Concord Hospital patient contact, appointment and visitor guide
Concord Hospital, officially Concord Repatriation General Hospital, is a major NSW public teaching hospital in Sydney Local Health District. This guide is built for patients, carers and visitors who need the address, phone number, appointment help, emergency details, services, map, parking fees, Medicare billing and patient support before travelling.
Use this page to quickly check where to go, who to call, what to bring, how parking works, which services are available, what the Florence patient portal can do, and what to confirm before an outpatient clinic, admission, surgery or Emergency visit.
Concord Hospital address, phone number and emergency contact
| Hospital name | Concord Repatriation General Hospital, commonly called Concord Hospital |
|---|---|
| Main address | Hospital Road, Concord NSW 2139, Australia |
| Main phone / switchboard | (02) 9767 5000 |
| Main fax | (02) 9767 7647 |
| Main email | SLHD-ConcordInfo@health.nsw.gov.au |
| Emergency Department | Lower Ground, Multi Building / Building 5, Concord Hospital, Hospital Road, Concord NSW 2139 |
| Emergency hours | 24 hours per day, 7 days per week |
| Best next step | Call the switchboard if you need the correct ward, clinic, entrance, doctor team, appointment instructions, referral rule, billing contact or patient support pathway. |
Concord Hospital map and Hospital Road directions
Concord Hospital is located on Hospital Road, Concord NSW 2139. Use the map below for location planning, but follow your appointment letter, clinic SMS, ward instructions or hospital signage for the exact building and entrance.
Map note: Emergency, Main Entrance, Medical Centre, Cancer Centre, Mental Health, Rusty Priest Building and other hospital areas may use different gates or internal directions.
Concord Repatriation General Hospital overview
Concord Hospital is one of New South Wales’ leading teaching hospitals and has served the community since 1941. Sydney Local Health District describes it as a hospital offering a comprehensive range of specialty and sub-specialty services, with several areas recognised as centres of excellence.
The hospital has a strong veterans’ healthcare history and is home to Australia’s first National Centre for Veterans’ Healthcare, supporting veterans and their families.
Hospital role
- Major public teaching hospital
- Part of Sydney Local Health District
- Emergency Department open 24/7
- Specialty and sub-specialty services
- Veterans’ health services and support
Recognised care areas
- Statewide burns service
- Colorectal surgery
- Laparoscopic surgery
- Molecular biology and genetic laboratory
- Aged and extended care
- Gastroenterology and palliative care
Appointments, outpatient clinics and referral help
Concord Hospital does not use one simple public phone number for every appointment type. Appointment instructions usually depend on the clinic, department, referral pathway or letter you received. If you are unsure, call the hospital switchboard on (02) 9767 5000 and ask to be connected to the right clinic or department.
| Need | Contact / action | Useful note |
|---|---|---|
| General hospital enquiry | (02) 9767 5000 | Use the switchboard if you need a ward, clinic, doctor team, department or patient support contact. |
| Emergency Department | (02) 9767 5000 | Emergency Department is on Lower Ground, Multi Building / Building 5 and operates 24/7. |
| Admission / pre-admission question | (02) 9767 6855 | Admissions Department operates Monday to Friday, 9:00am to 4:30pm. Fax: (02) 9767 9041. |
| Florence patient portal | Florence portal | For participating clinics, Florence can show upcoming appointments, appointment notifications, forms, clinic messages and digital maps. |
| Patient and Family Experience Officer | (02) 9767 7095; after hours: (02) 9767 5000 | Monday to Friday, 8:00am to 4:30pm. Email: SLHD-Concord-PatientRep@health.nsw.gov.au |
| Cashier / accounts at hospital | (02) 9767 6798 or (02) 9767 7743 | Cashier hours listed as 8:30am–12:30pm and 1:00pm–4:30pm, Monday to Friday. |
Florence patient portal for Concord Hospital clinics
Florence is Sydney Local Health District’s online patient tool for participating services. Patients can use it from a mobile device or computer when they have an appointment booked at a participating clinic.
What Florence may help with
- Receive appointment notifications by SMS or email
- Receive appointment notifications in languages other than English
- View upcoming appointments
- Confirm appointments or request rescheduling
- Communicate with clinics about appointments
- Complete forms online before an appointment
- Receive digital maps and clinic directions
- Update personal details and profile preferences
Concord services listed in Florence
- Concord Cancer Centre
- Cardiology Clinic
- Chest Clinic
- Colorectal Clinic
- Dermatology Clinic
- ENT Clinic
- Eye Clinic
- Gynaecology Clinic
- Immunology and Infectious Diseases clinics
- Neuroscience, Orthopaedics, Pain, Renal, Respiratory, Rheumatology, Urology and Vascular Surgery clinics
Concord Hospital Emergency Department hours and location
Concord Hospital Emergency Department is located on the Lower Ground, Multi Building / Building 5, at Concord Hospital, Hospital Road, Concord NSW 2139.
| Emergency Department location | Lower Ground, Multi Building / Building 5 |
|---|---|
| Emergency Department phone | (02) 9767 5000 |
| Emergency Department fax | (02) 9767 7494 |
| Hours | 24 hours per day, 7 days per week |
Concord Hospital services, clinics and treatment areas
Concord Hospital provides a broad range of inpatient, outpatient, emergency, diagnostic, allied health and specialist services. Some services require a GP or specialist referral, and some clinics may use Florence for appointment communication.
| Service area | What patients should know |
|---|---|
| Emergency | 24-hour emergency care for urgent medical attention. |
| Aged Health, Chronic Care & Rehabilitation | Care for older people, people with disabilities and people recovering from illness or injury. |
| Allied Health | Support for recovery, chronic condition management and development needs. |
| Anaesthetics and Pain Management | Perioperative care, operating theatre support, procedural care and critically ill patient support. |
| Burns Service | Specialist referral centre for adults in NSW with burn injury. |
| Cardiology | Diagnosis and treatment of heart and cardiovascular disorders. |
| Concord Cancer Centre | Publicly funded cancer treatment and care. |
| Colorectal Surgery | Inpatient and outpatient colorectal surgical services, including complex specialist surgery. |
| Dermatology | Care for inflammatory skin disease, benign and malignant skin tumours, skin infections and other dermatology issues. |
| Endocrinology and Metabolism | Care for hormone-related conditions including diabetes, obesity, thyroid, parathyroid, pituitary, adrenal, osteoporosis and sex hormone conditions. |
| ENT | General ear, nose and throat services and tertiary rhinology referral care. |
| Eye Clinic / Ophthalmology | Specialty eye services including cataract, glaucoma, retina, corneal, uveitis, neuro-ophthalmology and surgical retina care. |
| Gastroenterology and Hepatology | Inpatient, consultative and ambulatory care for digestive system and liver disorders. |
| Gynaecology | Care for female reproductive health including bleeding, ovarian cysts, fibroids, prolapse, contraception, endometriosis and urinary incontinence. |
| Haematology | Diagnosis and treatment of malignant and non-malignant blood disorders. |
| Hospital in The Home | Acute care at home, in clinics or other settings as a substitute for in-hospital care. |
| Immunology | Consultation, investigation and treatment for allergic, autoimmune, autoinflammatory, immunodeficiency and other immune-mediated disorders. |
| Intensive Care Unit | Care for critically ill patients. |
| Mental Health | Assessment and mental health care through community services and hospital pathways for children, adults and older people. |
| Medical Oncology | Anti-cancer medicines such as chemotherapy, immunotherapy and targeted treatments. |
| Molecular Imaging | PET-CT, SPECT and radiopharmaceutical-based imaging for diagnosis and treatment planning. |
| Neurosciences and Neurosurgery | Inpatient and outpatient care for neurological disorders, neurophysiology tests and surgery for brain, spine and peripheral nerve disorders. |
| Orthopaedics | Care for musculoskeletal injuries, diseases and conditions. |
| Pathology | Clinical pathology testing using blood, urine, DNA and other samples to support diagnosis and monitoring. |
| Radiology | X-ray, ultrasound, CT, MRI and interventional imaging. |
| Renal | Care for acute kidney injury, chronic kidney disease and advanced kidney disease. |
| Respiratory and Sleep Medicine | Diagnosis and support for chest and sleep problems. |
| Rheumatology | Care for muscle and joint problems, autoimmune disorders, osteoarthritis, gout and tendonitis. |
| Urology | Care for kidney, ureter, bladder and urethra conditions, including urological oncology and minimally invasive surgery. |
| Vascular Surgery | Care for diseases of arteries and veins, including minimally invasive endovascular procedures. |
Useful Concord Hospital department contacts
Use these department contacts when they match your referral, appointment letter or care pathway. If unsure, use the switchboard first.
| Department / service | Phone | Fax / email / location notes |
|---|---|---|
| Hospital switchboard | (02) 9767 5000 | Main hospital contact |
| Emergency Department | (02) 9767 5000 | Lower Ground, Multi Building / Building 5; fax (02) 9767 7494 |
| Admissions Department | (02) 9767 6855 | 9:00am–4:30pm Monday to Friday; fax (02) 9767 9041; email SLHD-ConcordAdmissions@health.nsw.gov.au |
| Preadmission Clinic | (02) 9767 8385 | Level 4, Medical Centre / Building 2; fax (02) 9767 9041 |
| Cashier’s Office | (02) 9767 6798 or (02) 9767 7743 | 8:30am–12:30pm and 1:00pm–4:30pm Monday to Friday |
| Patient and Family Experience Officer | (02) 9767 7095 | 8:00am–4:30pm Monday to Friday; after hours via switchboard; email SLHD-Concord-PatientRep@health.nsw.gov.au |
| Equipment Loan Pool | (02) 9767 7919 | 8:00am–4:30pm Monday to Friday |
| Pathology Department | (02) 9767 6634 or (02) 9767 6635 | Ground Floor North, Multi Building / Building 5; fax (02) 9767 8427 |
| Pathology main collection / home blood collection | (02) 9767 8352 | Confirm collection instructions before attending |
| Gastroenterology administrative services | (02) 9767 5548 | Ground floor, Main Building; fax (02) 9767 7436 |
| Ambulatory Care and Endoscopy Unit | (02) 9767 6111 | First floor, Main Building; fax (02) 9767 6767 |
| Respiratory clinics | (02) 9767 6712 | Referral required; fax (02) 9767 7605; email SLHD-concordclinics7west@health.nsw.gov.au |
| Sleep clinics | (02) 9767 5610 | Referral required; fax (02) 9767 7605; email SLHD-concordsleepclinic@health.nsw.gov.au |
| Rheumatology Department | (02) 9767 6831 | Level 6 West, Multi Building / Building 5; fax (02) 9767 8315; email SLHD-ConcordRheumatology@health.nsw.gov.au |
| Anaesthesia and Acute Pain Office | (02) 9767 6450 | Email SLHD-ConcordAnaesthesia@health.nsw.gov.au |
| Chronic Pain Clinic Office | (02) 9767 7830 | Fax (02) 9767 7841 |
| National Centre for Veterans’ Healthcare | (02) 9767 8669 | Ground Floor, Rusty Priest Building / Building 60; email SLHD-NCVHconcord@health.nsw.gov.au |
| Concord Centre for Mental Health | (02) 9767 8900 | Hospital Road, Concord NSW 2139; fax (02) 9767 8901 |
| Oral Health Clinic – Concord | 1800 679 336 | Building 21, Concord Hospital, Hospital Road, Concord NSW 2137; central intake |
Admission, surgery preparation and what to bring
If you are being admitted or having surgery, follow your doctor’s instructions about food, drink, medicines and pre-procedure preparation. Concord Hospital says patients usually attend a Pre-Admission Clinic assessment and booking interview about a week before the admission date.
Pre-admission contact
- Admissions Department: (02) 9767 6855
- Admissions fax: (02) 9767 9041
- Preadmission Clinic: (02) 9767 8385
- Ask if your GP can complete pre-operative tests if you cannot attend in person.
Check-in guidance
- Enter through the Main Entrance unless your letter says otherwise.
- Proceed to the Information Desk in the foyer.
- Wheelchairs are available at the Main Entrance.
- Staff may confirm contact details, medical history, medication history, next of kin, GP details and consent forms.
What to bring for admission or overnight stay
- Comfortable clothing, sleepwear and personal toiletries
- All current medications and dosage information
- Copies of X-rays and pathology tests relevant to your procedure
- Forms, notes, reports or letters from your doctor
- Medicare card
- Pension card, DVA card or concession card if relevant
- Private health insurance card if you have one
- GP contact details
- Comfortable loose clothing and footwear with non-slip soles
Concord Hospital parking fees, gates and accessible parking
Parking is available in the Hospital Road Car Park, opposite the Main Building. Casual hourly parking rates apply. Allow extra time because hospital car parks and surrounding roads can be busy.
Hospital Road Car Park fees
| Duration | Price |
|---|---|
| Up to 15 minutes | Free |
| 15 minutes to 1 hour | $8.10 |
| 1 hour to 2 hours | $12.00 |
| 2 hours to 3 hours | $16.20 |
| 3 hours to 4 hours | $18.90 |
| 4 hours to 5 hours | $21.70 |
| More than 5 hours | $24.20 |
| Maximum daily rate | $24.20 |
| Lost ticket | $24.20 |
Accessible parking and drop-off areas
- Main Entrance, Multi-Building and Medical Centre via Gate 1 off Hospital Road
- Near Concord Cancer Centre entrance via Gate 5 off Nullawarra Road
- Basement parking under the Rusty Priest Building via Gate 4 off Nullawarra Avenue
- Near the Emergency Department via Hospital Road
- Concord Centre for Mental Health via Gate 3 off Hospital Road, following the road to the Admissions Centre
- Drug Health, Eye Clinic and Physiotherapy via Gate 4 off Nullawarra Avenue
Public transport, taxi, walking and cycling access
Sydney Local Health District says Concord Hospital is accessible by bus, train, walking, cycling and taxi. If you have an appointment, check your clinic letter or Florence map because the hospital precinct has multiple buildings and gates.
- Use public transport planning before travelling, especially during weekday peak hours.
- Ask which gate or entrance is closest to your clinic.
- Use the Main Entrance and Information Desk if your appointment letter is unclear.
- Use Emergency Department signage for urgent care rather than the main outpatient pathway.
- Allow extra time for parking payment, lifts, internal corridors and clinic check-in.
Medicare, private health insurance, overseas patients and payment
Concord Hospital’s payment rules depend on whether you are a Medicare patient, private patient, self-insured patient, compensable patient or overseas visitor. Confirm your own billing situation before admission or treatment.
| Patient type | What Concord Hospital says |
|---|---|
| Medicare patient | Medicare patients are Australian residents or eligible people with a Medicare card. They are treated by a doctor nominated by the hospital and are accommodated in a shared room. Concord states they are not charged for accommodation, diagnostic, medical, nursing or other services provided. |
| Private health insurance patient | Private patients may choose their specialist, may have simplified billing through Medicare and health fund claims, and Concord states there are no out-of-pocket accommodation, laboratory, diagnostic, physiotherapy or allied health costs when using private hospital cover. Some prostheses, private specialist and anaesthetic fees may be excluded. |
| Emergency Department private patient | Concord states that if a private patient enters through Emergency, they will not be charged accommodation excess/co-payment fees. Planned admissions may have fees discussed with the hospital. |
| Self-insured patient | Patients without private health insurance who are covered by Medicare can choose private self-insured admission under a doctor of their choice, but accommodation charges apply and there is no Medicare rebate for that accommodation charge. |
| Anaesthesia billing | Private surgery patients may receive a separate anaesthetic account. Ask Admissions before surgery if you want likely anaesthetic cost information. |
| Workers compensation / third party / public liability | Tell staff if treatment relates to a compensation claim and provide employer, insurer and claim details. |
| Overseas patients | Visitors from overseas who are not entitled to Medicare should bring a passport and may need to pay accommodation, laboratory, medical and pharmaceutical expenses before admission. Additional costs may be billed on discharge. |
| Reciprocal Health Care Agreement visitors | Visitors from listed countries may be entitled to public hospital care as public patients. Passport proof of origin is required. Rules vary by country and do not cover treatment as a private patient. |
| Pharmaceutical costs | Medicare eligible patients may pay PBS co-payment for S100 medicines on discharge. Overseas patients may be charged full cost for medications after discharge or before supply as outpatients. |
How to pay an account
- Pay at the Concord Hospital Cashier’s Office on the Ground Floor of the Main Entrance.
- Accepted methods include cash, bank cheque, travellers cheque for exact AUD amount, MasterCard, Visa, American Express, Diners Club and EFTPOS.
- Credit card payment may be accepted over the phone by Sydney Local Health District Finance Department.
- Quote your hospital reference number / medical record number, name, admission date, specialist name, length of stay and amount payable.
- Cheques or money orders should be made payable to Sydney Local Health District. Do not send cash by mail.
Visiting patients at Concord Hospital
Sydney Local Health District welcomes visitors throughout the day and evening because family, friends and carers support recovery and wellbeing. Some wards or clinical areas may have preferred visiting times to support patient care.
- Contact the ward or Nurse Unit Manager through the switchboard if you are unsure about visiting times.
- Follow staff directions, including mask rules if required.
- Maintain good hand hygiene.
- Do not visit if you are unwell or have respiratory symptoms.
- Use technology to check in with patients if you cannot visit safely.
- Free Wi-Fi may be available in Sydney Local Health District facilities.
Patient support, interpreters, disability access and concerns
Concord Hospital and Sydney Local Health District provide several support pathways for patients, families and carers. Ask early if you need communication support, disability access, cultural support or help raising a concern.
Support options to ask about
- Interpreter services
- Aboriginal health support
- Disability access support
- Carer support
- Bereavement support
- Patient and family-centred care support
- Patient and Family Experience Officer
- Florence patient portal help through your clinic
Raise It if condition worsens
If you are worried that you or a loved one is getting worse while in hospital, Sydney Local Health District promotes the Raise It process so patients and families can raise concerns and get help quickly.
Speak to the nurse, doctor, ward staff or hospital team immediately if something does not feel right.
Questions to ask before visiting Concord Hospital
Use this simple call script before travelling, especially if you are attending a clinic, surgery, admission, imaging test or specialist review.
- “Which building, gate, entrance and level should I use for this appointment?”
- “Do I need a GP or specialist referral?”
- “Can I use Florence for this clinic?”
- “Is this appointment face-to-face, phone or telehealth?”
- “Which documents, cards, medicines, scans or test results should I bring?”
- “Is there any Medicare, private health, overseas patient or self-insured billing issue I should confirm?”
- “Where is the closest parking or accessible drop-off for this department?”
- “If I am unwell or cannot attend, who should I call to reschedule?”
Official Concord Hospital links for contact, services, parking and patient help
| Need | Official / useful link |
|---|---|
| Main hospital page | Concord Repatriation General Hospital official page |
| Hospital contacts | Sydney Local Health District contact page |
| About Concord Hospital | About Concord Hospital |
| Patients and visitors | Concord patients and visitors |
| Map, transport and parking | Hospital map, transport and parking |
| Services | Concord Hospital services |
| Your stay | Your stay at Concord |
| Payment and insurance | Payment and insurance |
| Florence patient portal | Florence information |
| Healthcare rights | Your healthcare rights |
Concord Hospital FAQs
What is the address of Concord Hospital?
Concord Hospital is located on Hospital Road, Concord NSW 2139, Australia. Its official name is Concord Repatriation General Hospital.
What is the main phone number for Concord Hospital?
The main Concord Hospital switchboard phone number is (02) 9767 5000.
Does Concord Hospital have a 24-hour Emergency Department?
Yes. Concord Hospital Emergency Department operates 24 hours per day, 7 days per week. For life-threatening emergencies, call 000.
Where is Concord Hospital Emergency Department?
The Emergency Department is on the Lower Ground, Multi Building / Building 5, Concord Hospital, Hospital Road, Concord NSW 2139.
How do I book or change an appointment at Concord Hospital?
Use the instructions on your appointment letter or Florence portal if your clinic participates. If you are unsure, call the switchboard on (02) 9767 5000 and ask for the relevant clinic or department.
What is the Concord Hospital pre-admission phone number?
For admission or pre-admission questions, call the Admissions Department on (02) 9767 6855. The Preadmission Clinic contact listed by Concord is (02) 9767 8385.
How much is parking at Concord Hospital?
Hospital Road Car Park fees start with up to 15 minutes free. Fees then include $8.10 for 15 minutes to 1 hour, $12.00 for 1 to 2 hours and a maximum daily rate of $24.20.
Does Concord Hospital use the Florence patient portal?
Yes. Several Concord Hospital clinics are listed as participating in Florence. Florence can help with appointment notifications, upcoming appointment details, reschedule requests, forms, clinic communication and digital maps.
What should I bring to Concord Hospital for admission?
Bring your Medicare card, relevant concession or DVA card, private health insurance card if you have one, current medicines and dosage details, relevant X-rays or pathology results, doctor letters, GP details, comfortable clothing, toiletries and suitable footwear.
Is care free at Concord Hospital with Medicare?
Concord Hospital states that Medicare patients are not charged for accommodation, diagnostic, medical, nursing or other services provided when treated as Medicare public patients. Private, self-insured, overseas and compensable billing rules can differ.
Source and update note
This guide is based on official Sydney Local Health District and NSW Government information for Concord Hospital contact details, emergency care, services, admissions, Florence portal, payment and insurance, parking, transport and patient support. Hospital phone numbers, fees, parking rates, clinic rosters, referral rules and visitor rules can change, so confirm directly with Concord Hospital before travelling or making care decisions.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.