Nepean Hospital emergency entry, parking, appointments and campus guide
Nepean Hospital is a major public teaching hospital in Kingswood near Penrith, serving the Nepean and Blue Mountains region. This guide is built for patients, carers and visitors who want practical details before calling, visiting Emergency, driving, parking, using public transport, attending a clinic, visiting a ward or preparing for surgery.
Use the sections below to check the main phone number, patient enquiries line, Emergency Department entrance, current Building A access changes, campus map, ward/building directory, services, visiting rules, parking fees, concession parking, transport options, patient support, complaints contacts and official action links.
Fast action box: address, phone, bookings, Emergency and feedback
Patient enquiries
Bookings and admissions
Use for patient enquiries, bookings and admissions questions.
Emergency entry
Building A, Ground Floor
Entry via Gate 7 on Somerset Street, Kingswood
Emergency Department access only.
| Need | Best contact / action | What to know |
|---|---|---|
| Life-threatening emergency | Call 000 | Use this for chest pain, stroke symptoms, severe breathing difficulty, major injury, collapse, uncontrollable bleeding, seizure, severe burns or severe mental health crisis. |
| Main switchboard | (02) 4734 2000 | Ask for the ward, clinic, admissions, cashier, mental health, interpreter help, Emergency Department or feedback pathway. |
| Patient enquiries / bookings / admissions | 1800 253 511 | Use this when you need patient enquiry, booking or admission support. |
| Postal address | PO Box 63, Penrith NSW 2751 | Use postal address only when a form or service asks for it. |
| General visiting | 10:00am to 8:00pm daily | Ward-specific rules can differ. Ask the Nurse Unit Manager if unsure. |
| Hospital feedback | NBMLHD-NepeanFeedback@health.nsw.gov.au (02) 4734 3174 | Use this for compliments, complaints or suggestions about Nepean Hospital. |
| Car park feedback | NBMLHD-carparkadmin@health.nsw.gov.au (02) 4734 4420 | Use this for complaints or compliments about Nepean Hospital car parks. |
| Mental Health Line | 1800 011 511 | 24-hour NSW mental health access and referral line. |
| Raise It escalation | 1800 777 333 | Use if you have had a clinical review but are still worried a patient is deteriorating. |
Nepean Hospital map, Emergency gate and Building A access
Nepean Hospital sits between the Great Western Highway, Somerset Street, Parker Street and Derby Street. The Emergency Department is now in Building A, and public access to Emergency is through Gate 7 on Somerset Street. There is no visitor access to the rest of the main hospital through the Emergency Department.
Official wayfinding video: accessing Building A
This official Nepean Blue Mountains Health video is useful because Building A access changed during redevelopment works. It helps patients and visitors understand the temporary route into Building A via Level 1, Building E, outside Pathology.
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Campus buildings, colour signs and where common services are located
Nepean Hospital uses building and level directories, with colour-coded signs and indicators in the buildings. If your letter names a building or ward, use this table before travelling.
| Building / level | Departments and services listed | Useful visitor note |
|---|---|---|
| Building A, Level 12 | 12C Respiratory/Thoracic; 12D Palliative, Rheumatology, Infectious Disease | Clinical tower upper levels. |
| Building A, Level 11 | 11C Neurosurgery, Urology; 11D Neurology, Stroke Unit, Endocrine and Acute Medical | Check ward letter for C/D side. |
| Building A, Level 10 | 10C Aged Care; 10D Aged Care | Ask visitor rules before arrival. |
| Building A, Level 9 | Gastroenterology, GACC, Renal, Antenatal | Important for gastro, renal and antenatal appointments. |
| Building A, Level 8 | 8C Maternity; 8D Maternity | Visitor rules may differ for maternity areas. |
| Building A, Level 7 | Cardiology; Haematology, Oncology | Use appointment letter for clinic/ward location. |
| Building A, Level 6 | Neonatal Services | NICU/Special Care visitor rules differ. |
| Building A, Level 5 | Cardiac Catheterisation Laboratory, Cardiac Diagnostics, Coronary Care | Relevant for heart tests and cardiac admissions. |
| Building A, Level 2 | Day of Surgery Admissions, Endoscopy | Follow fasting/pre-admission instructions exactly. |
| Building A, Level 1 | Birth Unit, Women’s Health Operating Rooms, Acute Gynaecology Unit, Women’s Acute Assessment Unit, Fetal Maternal Assessment Unit, Forensic Medical Unit | Temporary Building A access may route through Level 1 Building E. |
| Building A, Level 0 | Emergency | Access via Gate 7, Somerset Street. ED entrance is for Emergency only. |
| Building C | Outpatients: diabetes, cardiac diagnostics, renal dialysis, allied health, medical, pre-admission; Medical Imaging, Nuclear Medicine, PET; Sexual Health | Many outpatient services are here; check level before arrival. |
| Building D | Rehabilitation, Sub Acute, Women and Children’s Outpatients, Perinatal Ultrasound, Children’s Ward, ICU, Pharmacy, Surgical Bookings, Patient Enquiries, Security, Switchboard, Cashier | Useful for admissions, patient enquiries and support desks. |
| Building E | Orthopaedic Surgery, General and Gastrointestinal Surgery, Surgical Outpatients, Surgical Short Stay Inpatient Unit | Building E is part of the temporary Building A access route. |
Nepean Hospital Emergency Department: what to expect
| ED location | Ground floor of Building A. Entry is via Gate 7 on Somerset Street, Kingswood. |
|---|---|
| Hours | 24 hours a day, 7 days a week. |
| Arrival process | A triage nurse assesses the patient, then registration is completed and formal triage decides which area of ED will see the patient. |
| Priority | Severely ill or injured patients are always treated as soon as possible. |
| Possible outcome | The patient may be discharged, admitted to a ward when a bed is available, or transferred by ambulance to another hospital if a different service is needed. |
| 2025 ED fast facts | Average daily presentations: 253. Average arrival-to-triage time: 6.5 minutes. Yearly presentations: 90,513. |
Emergency Department zones
| ED area | Who it is for |
|---|---|
| Resuscitation | The sickest patients who need a medical and nursing team response straight away. |
| Acute Care and START Zone | Patients with possible life-threatening conditions. |
| Sub-Acute | Less serious conditions such as abdominal or back pain. |
| Fast Track | Minor illness or injury such as a wound or animal bite. |
| Children’s Zone | Patients under 16 who need medical care. |
Appointments, admissions, elective surgery and clinic preparation
Patient enquiries, bookings and admissions
- Call 1800 253 511 for patient enquiries, bookings and admissions.
- Use your appointment letter first if it lists a direct clinic or ward phone number.
- Confirm building, level, clinic desk, gate, appointment type and whether a referral is needed.
- Ask if you need to bring test results, medication, fasting instructions or a support person.
Elective surgery / Patienteer
- Complete the required health questionnaire before being added to the elective surgery waitlist.
- Use the Patienteer portal if instructions were sent to your email.
- If you need help, visit the hospital Admissions Office; no appointment is required.
- For Nepean surgery booking questions, call (02) 4734 3067, Monday to Friday, 8:00am to 4:30pm.
- If you become unwell before surgery or need to reschedule, call as soon as possible.
Before a procedure: key safety reminders
| Task | What to do |
|---|---|
| Transport home | Arrange a friend, family member or carer to pick you up and stay with you if required. |
| Fasting | If having general or local anaesthetic, follow the fasting instructions given by the hospital. NSW patient information notes no food for 6 hours before the procedure and water up to 2 hours before, unless your team gives different instructions. |
| Alcohol and smoking | Do not drink alcohol or smoke for 12 hours before the procedure. |
| Pre-admission clinic | Attend any pre-admission clinic appointment already scheduled. |
| What to bring | Medicare card, photo ID, current medicines, toiletries, pyjamas, dressing gown and well-fitted slippers/footwear if admitted. |
| What not to bring | Avoid valuables, large cash amounts, makeup, nail polish and jewellery. |
Services, treatment areas and specialist pathways
Nepean Hospital is a teaching hospital of the University of Sydney for medical students and provides nursing and allied health training for many universities. Hospital services include emergency care, coronary care, diagnostics, gynaecology, intensive care, maternity, mental health, neonatal intensive care, paediatric care, rehabilitation and surgery.
| Service area | What patients should know | Useful contact / step |
|---|---|---|
| Emergency care | 24-hour ED in Building A for urgent and serious illness/injury. | Call 000 for emergencies; enter via Gate 7 on Somerset Street. |
| Women, maternity and children’s health | Includes antenatal care, maternity care, childbirth and early parenting groups, FMAU, gynaecology, neonatal services, perinatal ultrasound, WAAU and women/children outpatients. | Contact hospital around 10-12 weeks of pregnancy to arrange first antenatal care appointment. |
| Children’s health | Children’s wards support children from age 0 to their 16th birthday with general medical, surgical and orthopaedic needs. | Parents/carers have special visiting rules. |
| Cardiology / heart health | Nepean Cardiac Services includes inpatient/outpatient procedures, tests and programs, including registrar/specialist clinics, cardio-oncology, devices, ECG, stress tests, Holter, echo and heart rhythm services. | Cardiac rehabilitation booking: (02) 4734 3031. |
| Medical imaging | Includes X-rays, ultrasound, mammography, CT, nuclear medicine/PET, MRI, OPG, fluoroscopy and interventional radiology. | Ask whether you need referral, booking, preparation or cost confirmation. |
| Cancer care | Dedicated cancer care inpatient ward and outpatient services based in the Nepean Cancer and Wellness Centre; includes oncologists, haematologists, allied health, psycho-oncology and supportive/palliative care. | Nepean Cancer and Wellness Centre patients/carers use Building O car park via Gate 8. |
| Mental health | NBMLHD mental health services include access teams, adult community teams, child/youth/family services, inpatient units and urgent mental health support pathways. | Mental Health Line: 1800 011 511. |
| Palliative and supportive care | Support for people with life-limiting illness at home, in hospital, at cancer care centres or aged care, including family/carer support. | Ask the treating team for referral pathway. |
| Multicultural health | NBMLHD supports culturally and linguistically diverse communities with service access, health promotion, staff training and interpreter-aware care. | Multicultural Health: (02) 4734 1600. |
| Public dental / oral health | Building J Oral Health is on the campus and has its own drop-off via Somerset Street Gate 6. | Use the oral health appointment instructions or official contact. |
Visiting hours, visitor limits and special ward rules
| Area / rule | Official guidance |
|---|---|
| General hospital visiting | 10:00am to 8:00pm every day. |
| Daily visitor limit | Each patient can have up to 4 visitors per day. |
| Do not visit if unwell | Do not visit if you have COVID-19 symptoms, cough, fever, sore throat, runny nose or other respiratory symptoms in the last 7 days, or if you were exposed to someone with COVID-19 in the last 7 days. |
| Birth Unit | Women are encouraged to have 2 support people in the Birth Unit. |
| Children’s ward | Parents/carers are welcome 24 hours. One parent or carer can stay at the bedside overnight. Other visitors are welcome during 10:00am-8:00pm visiting hours. |
| Emergency Department | Two visitors or support persons are welcome. |
| ICU | Staff speak directly with families and loved ones about specific arrangements, including virtual and in-person visits. |
| Nepean Cancer Care Centre | Two visitors or carers per bedside; visitors/carers must be 16 years or over. |
| NICU and Special Care Nursery | Parents can visit 24 hours a day, 7 days a week. Grandparents can visit 11:00am-12:00pm and 6:00pm-8:00pm with a parent present. Only two people at bedside at a time, one of whom must be a parent. |
| Postnatal and antenatal wards | Up to four visitors or support persons are welcome between 10:00am and 8:00pm every day. |
Nepean Hospital parking gates, fees, drop-off zones and concessions
Nepean Hospital car parks are open 24 hours a day, 7 days a week. Fees apply to all hospital campus car parks, and concession rates are available for eligible patients and visitors.
| Car park / zone | Entry and best use |
|---|---|
| P1 | Entry via Gate 2 on Parker Street / The Northern Road southbound. Lower levels have 3P time-restricted spaces Monday to Friday; upper levels have all-day parking. |
| P2 | Entry via Gate 2 on Parker Street / The Northern Road southbound. Prioritised for patients and visitors with disability or reduced mobility. |
| P4 | Entry via Gate 3 on Derby Street. |
| P5 | Entry via Gate 5 on Somerset Street. Lower levels have 3P time-restricted spaces Monday to Friday; upper levels have all-day parking. Convenient for Emergency Department all-day parking. |
| P6 | Entry via Gate 8 on Somerset Street. Convenient for Emergency Department all-day parking. |
| Building O Cancer and Wellness Centre car park | Entry via Gate 8 on Somerset Street. Only for patients and carers attending the Nepean Cancer and Wellness Centre. |
Pick-up and drop-off zones
| Drop-off area | Vehicle entry | Important rule |
|---|---|---|
| Emergency Department | Gate 7, Somerset Street | 10-minute pick-up/drop-off limit; no parking. |
| Building C | Gate 2, Parker Street / The Northern Road southbound | 10-minute pick-up/drop-off limit; no parking. |
| Building D | Gate 2, Parker Street / The Northern Road southbound | 10-minute pick-up/drop-off limit; no parking. |
| Building E | Gate 6, Somerset Street | 10-minute pick-up/drop-off limit; no parking. |
| Building F Mental Health Centre | Gate 3, Derby Street | 10-minute pick-up/drop-off limit; no parking. |
| Building G Mental Health Triage and Assessment Centre | Gate 6, Somerset Street | 10-minute pick-up/drop-off limit; no parking. |
| Building J Oral Health | Gate 6, Somerset Street | 10-minute pick-up/drop-off limit; no parking. |
| Building O Cancer and Wellness Centre | Gate 8, Somerset Street | 10-minute pick-up/drop-off limit; no parking. |
Parking rates
| Duration | Rate including GST |
|---|---|
| First 15 minutes | Free |
| 15 minutes to 1 hour | $8.30 |
| 1 to 2 hours | $12.30 |
| 2 to 3 hours | $16.40 |
| 3 to 4 hours | $19.30 |
| 4 to 5 hours | $22.20 |
| 5 hours | $24.70 |
| Maximum daily fee | $24.70 |
Concession parking
| Concession item | Official detail |
|---|---|
| Who may be eligible | Eligible government card holders, and patients/carers attending on an ongoing basis for treatment. |
| What to bring | Concession card, photo ID and parking ticket. |
| Where to validate | Wilson Parking office at P5 Somerset Street multi-storey car park, Monday-Sunday 6:00am-10:00pm; Patient Enquiries counter at Building D entrance, Monday-Sunday 7:30am-8:00pm; Outpatients reception Building C Level 1, Monday-Friday 8:00am-4:30pm; or Nepean Cancer and Wellness Centre for cancer care patients/carers only. |
| 0 to 3 hours concession | Free |
| Over 3 hours concession | $6.90 |
| 3-day ticket | $13.80, allows multiple entries/exits in a 3-day period. |
| 7-day ticket | $27.60, allows multiple entries/exits in a 7-day period. |
Public transport, taxis, ride share and appointment travel support
| Travel option | How to use it for Nepean Hospital |
|---|---|
| Train via Penrith Station | Penrith train station is the most convenient public transport option. Buses can take you from Penrith station to Nepean Hospital. |
| T1 Blue Mountains line | Trains on the T1 Blue Mountains line stop at Penrith station. |
| Buses 774, 775 and 776 | These buses can drop you outside Nepean Hospital on Derby Street. |
| Kingswood Station walk | Nepean Hospital is about a 15-minute walk, approximately 1.2km, from Kingswood station. T1 suburban trains stop there. |
| Bus stop on Derby Street | Frequent services connect to Penrith train station, Penrith shopping centres, Western Sydney University, Kingswood TAFE and other local destinations. |
| Taxis and ride share | Use the 10-minute patient drop-off/pick-up zones. Confirm the gate/building before booking a ride. |
| Community transport | Eligible seniors, pensioners and people with access needs may be able to use government-subsidised community transport. |
| Taxi Transport Subsidy Scheme | NSW residents unable to use public transport because of severe and permanent disability may be eligible for a 50% taxi fare subsidy. |
| IPTAAS | Patients travelling more than 100km one way, or 200km in a week, for specialised treatment not available locally may be eligible for travel/accommodation assistance. |
Interpreter help, disability access, multicultural support and smoke-free policy
Interpreter and CALD support
- Interpreter services are available on request to support culturally and linguistically diverse communities.
- Nepean Blue Mountains LHD provides multicultural health programs and support for CALD communities.
- For Multicultural Health Services, call (02) 4734 1600 or email NBMLHD-MulticulturalHealth@health.nsw.gov.au.
- Ask for an interpreter when booking, checking in or speaking with ward/clinic staff.
Disability and mobility access
- Nepean Hospital has wheelchair access.
- Dedicated mobility parking spaces are available across the campus.
- Display a valid NSW Government or other Australian government-issued mobility parking permit.
- Lift and/or ramp access is available to all clinical service buildings.
- For disability inclusion questions, call (02) 4734 2914 or email NBMLHD-DisabilityInclusion@health.nsw.gov.au.
Billing, Medicare, private patient choice and payment steps
Public or private choice
When admitted to a NSW public hospital, Medicare card holders can generally choose to be treated as either a public or private patient. This is called patient election or financial election.
Healthdirect billing note
Healthdirect lists Nepean Hospital as mixed billing. Bulk billing may be available with conditions, and fees may apply.
Pay with invoice number
Use the secure NSW Health payment portal and enter your invoice number and correct facility.
Pay without invoice
Use the secure non-invoice portal for payments without an invoice, including overseas patients and self-insured private patients. Select the correct facility.
Cost questions to ask before attending
- “Will I be treated as a public patient, private patient or self-funded patient?”
- “Does this appointment require a referral for Medicare billing?”
- “Could imaging, pathology, medication, outpatient clinic or admission costs apply?”
- “If I do not have Medicare, what should I confirm before arrival?”
- “Can I use concession parking or ongoing-treatment parking support?”
What to bring to Nepean Hospital
For clinics, admissions or surgery
- Appointment letter, SMS, email or booking confirmation
- Medicare card
- Photo identification
- Referral letter if required
- Private health insurance details if relevant
- Concession card, DVA card or compensation claim details if relevant
- Current medications and medication list
- Recent scans, pathology results, reports or clinic letters if requested
For admissions or procedures
- Toiletries, pyjamas and dressing gown
- Well-fitted slippers or footwear
- Loose, comfortable clothing
- Glasses, hearing aids, dentures and storage cases
- Mobility aids if used
- Phone charger
- Support person or carer contact details
- Avoid valuables, jewellery, large cash amounts, makeup and nail polish for procedures.
Feedback, complaints and Raise It escalation
| Situation | What to do |
|---|---|
| You have a concern during care | Speak to a staff member, nurse in charge or manager as early as possible. |
| You want to make a Nepean Hospital complaint or compliment | Email NBMLHD-NepeanFeedback@health.nsw.gov.au or call (02) 4734 3174. |
| You are still worried after clinical review | Use the Raise It process and call 1800 777 333. A Raise It responder will review the patient within 10 minutes of the call being made. |
| You want independent complaints help | Contact the NSW Health Care Complaints Commission if you are not satisfied with the health service complaint pathway. |
| You need privacy-related complaint support | Privacy complaints may be handled informally or formally under privacy law through internal review processes. |
Official Nepean Hospital links for action
| Need | Official / authoritative link |
|---|---|
| Main hospital contact page | Contact Nepean Hospital |
| Hospital overview | Nepean Hospital official page |
| Healthdirect listing | Nepean Hospital on Healthdirect |
| Map and building directory | Nepean Hospital map and building directories |
| Emergency Department information | When you come to Nepean Hospital ED |
| Parking | Nepean Hospital parking information |
| Public transport | Public transport to Nepean Hospital |
| Visitors | Information for visitors |
| Patients | Information for patients |
| Getting to your appointment | Getting to your appointment |
| Feedback | Feedback about Nepean Blue Mountains LHD |
| Women, maternity and children | Women, maternity and children’s health |
| Cardiology | Heart health in Nepean Blue Mountains |
| Cancer care | Cancer care in Nepean Blue Mountains |
| Medical imaging | Medical imaging in Nepean Blue Mountains |
| Mental health | Mental health services in Nepean Blue Mountains |
Nepean Hospital FAQs
What is the address of Nepean Hospital?
Nepean Hospital is located at Derby Street, Kingswood NSW 2747. Healthdirect lists the address as Nepean Hospital, Somerset Street, Kingswood NSW 2747.
What is the main phone number for Nepean Hospital?
The main phone number for Nepean Hospital is (02) 4734 2000.
What number do I call for Nepean Hospital patient enquiries, bookings and admissions?
For patient enquiries, bookings and admissions, call 1800 253 511.
Where is the Nepean Hospital Emergency Department entrance?
The Emergency Department is on the ground floor of Building A. Entry is via Gate 7 on Somerset Street, Kingswood, and this entrance provides access to the Emergency Department only.
Is Nepean Hospital open 24 hours?
Yes. Nepean Hospital is listed as open 24 hours a day, 7 days a week. The Emergency Department also operates 24 hours a day.
What are Nepean Hospital visiting hours?
General visiting hours are between 10:00am and 8:00pm daily, but the number of visitors and visiting hours may vary for some wards and services.
How much does parking cost at Nepean Hospital?
Parking starts with the first 15 minutes free, then $8.30 for 15 minutes to 1 hour, $12.30 for 1 to 2 hours, $16.40 for 2 to 3 hours, and a maximum daily fee of $24.70.
Which car park is best for Nepean Hospital Emergency Department?
P5 via Gate 5 on Somerset Street and P6 via Gate 8 on Somerset Street are listed as convenient for the Emergency Department for all-day parking. Emergency drop-off is via Gate 7 on Somerset Street.
Can I get concession parking at Nepean Hospital?
Yes. Concession rates are available for eligible patients and visitors in gated public car parks. Bring your concession card, photo ID and parking ticket, and validate before returning to your car.
What should I bring to a Nepean Hospital appointment?
Bring your appointment letter or SMS, Medicare card, photo ID, referral if required, current medication list, private insurance or concession details if relevant, and any test results or reports requested by the clinic.
Source and update note
This guide is based on official NSW Government, Nepean Blue Mountains Local Health District and Healthdirect information for Nepean Hospital contact details, Emergency Department access, map and building directory, parking, public transport, visiting rules, patient support, services, feedback and appointment preparation.
Hospital phone numbers, visitor rules, parking fees, clinic locations, access routes, referrals and service availability can change. Confirm urgent or personal details directly with Nepean Hospital before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.