Canterbury Hospital: Address, Appointment & Contact Info

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Campsie public hospital guide

Canterbury Hospital appointments, Emergency Department, parking and patient contact guide

Canterbury Hospital is a public metropolitan acute general hospital in Campsie, NSW, operated by Sydney Local Health District. It provides emergency care, general medicine, surgery, maternity, paediatrics, aged care, rehabilitation, palliative care, outpatient clinics and community-connected services.

This guide is built for patients, carers and visitors who need the right address, phone number, appointment pathway, Emergency Department instructions, parking and transport details, surgery preparation, interpreter access, Florence patient portal information and useful official contacts before travelling.

For a life-threatening emergency in Australia, call 000. Do not wait for an appointment, clinic callback or online information if symptoms are serious.
Call Switchboard, clinic, ward or Emergency pathway
Confirm Referral, appointment letter, surgery call and cards
Arrive Campsie hospital entrance, drop-off, parking or bus
Check in Reception, outpatient clinic, ward or Emergency triage

Quick answer: Canterbury Hospital address and contact details

Main hospital

Canterbury Hospital

575 Canterbury Road, Campsie NSW 2194

02 9153 2000

Emergency Department

Front of Canterbury Hospital

24-hour urgent medical care

Call 000 for emergencies

Feedback and patient experience

Canterbury patient feedback

slhd-canterburypatientfeedback@health.nsw.gov.au

Fax: 02 9153 2766

Primary keyword canterbury hospital
Correct hospital name Canterbury Hospital
Street address 575 Canterbury Road, Campsie NSW 2194, Australia
Main phone 02 9153 2000
Fax 02 9153 2766
Email slhd-canterburypatientfeedback@health.nsw.gov.au
Emergency care 24-hour Emergency Department at the front of Canterbury Hospital.
Hospital type Public metropolitan acute general hospital in Sydney Local Health District.
Known for Emergency medicine, general medicine, surgery, maternity, paediatrics, aged care, rehabilitation, palliative care, outpatient clinics and community health connections.
Best first action Use the number on your appointment letter for clinics. For general hospital enquiries, call 02 9153 2000. For life-threatening emergencies, call 000.

Canterbury Hospital map, entrance and arrival planning

Canterbury Hospital is at 575 Canterbury Road, Campsie NSW 2194. The hospital map and transport page also describes the hospital as located on Thorncraft Parade, just off Canterbury Road. The Emergency Department is located at the front of the hospital.

Arrival tip: if you are attending an outpatient clinic, surgery, maternity, Gumnut Ward, Waratah Ward, Emergency or the Community Health Centre, check your letter or call ahead because the correct level and entrance can differ.

Canterbury Hospital Emergency Department: 24-hour urgent care

Call 000 immediately for chest pain, stroke symptoms, severe breathing difficulty, major bleeding, poisoning, severe allergic reaction, collapse, serious injury or any life-threatening emergency.
Emergency Department location At the front of Canterbury Hospital, 575 Canterbury Road, Campsie.
Opening 24-hour emergency care for people who need urgent medical attention.
Emergency volume Canterbury Hospital states its Emergency Department staff care for around 45,000 people each year.
Staffing Doctors and other health professionals are on site 24 hours a day for emergency treatment.
Triage When you arrive, staff will talk with you about your admission and explain what happens next. Patients are seen by clinical urgency, not arrival order.
Emergency parking Short-term parking and drop-off is available for people accessing emergency care.
What you receive when discharged Emergency staff provide information about what to do when you go home. Ask staff if instructions are unclear.

Bring to Emergency if safe to do so

Documents and cards

  • Medicare card
  • Private health insurance details, if you have them
  • Pension, DVA or concession card if relevant
  • Any relevant scans or test results

Medication and support

  • List of all current medicines
  • Medication dosage information
  • Allergy details
  • Support person contact details if needed

Appointments, outpatient clinics and Florence patient portal

How appointments usually work

  • Use the phone number and instructions on your appointment letter first.
  • Bring your appointment letter, Medicare card and relevant concession or DVA card.
  • Bring test results, X-rays, scans, medication list and any forms requested by the clinic.
  • If you cannot attend, contact the clinic as early as possible so the appointment can be changed.
  • For general hospital direction, call the switchboard on 02 9153 2000.

Florence patient portal

  • Florence is an online tool used by Sydney Local Health District to help patients manage appointments.
  • Patients can receive appointment notifications by SMS or email.
  • Patients can view upcoming appointments, request reschedules, communicate with clinics and complete forms online.
  • Florence can provide digital maps and directions to clinics.
  • Florence uses NSW Health secure cloud storage for personal and health information.

Canterbury Hospital clinics listed in Florence

Clinic group Examples listed for Canterbury Hospital
Respiratory and chest Chest VMO Clinic, Chronic Obstructive Pulmonary Disease Rapid Access Clinic
Diabetes and endocrine Diabetes and Endocrinology Clinics
Orthopaedic and fracture Fracture Clinic, Hand Clinic, Hand Surgery and Microsurgery Clinic
Women’s health Gynaecology Clinic
Blood, liver and surgical Haematology Clinic, Liver Clinic, Hernia Clinic, Surgical Clinic
Rehab and allied health Physiotherapy Clinic, Nutrition and Dietetics Clinic, Speech Pathology Clinic
Pre-admission and supportive care Pre-Admission Clinic, Palliative Care, Rheumatology Clinic, Osteoporosis BMD Clinic and Osteoporosis Refracture Prevention Service
Best appointment habit: keep your mobile number, email, Medicare details and GP details updated, because appointment letters, Florence notifications and clinic calls may rely on those details.

Surgery, pre-admission and day-before phone calls

Patient situation What Canterbury Hospital says to do Phone / location
General surgery The Day Surgery Unit phones the day before surgery. If surgery is on Monday, the call comes on Friday. The call may be from a private number. If not contacted by 3:00pm, call 02 9153 2195.
Unwell on day of surgery Call the Day Surgery Unit and your operation may be rescheduled. 02 9153 2195
General surgery check-in Go to the Day Surgery Unit on Level 2. Arrive at the time you were given.
Paediatric surgery under 16 Call Gumnut Ward the day before surgery between 2:00pm and 3:00pm. 02 9153 2291 or 02 9153 2292. Go to Gumnut Ward on Level 2.
Booked caesarean birth Call Waratah Ward between 2:00pm and 3:00pm the day before. 02 9153 2552 or 02 9153 2551. Go to Waratah Ward on Level 2.
Main entrance closed Enter through the Emergency Department and tell staff you are there for surgery. Emergency Department at the front of the hospital.
Surgery delayed by emergency Sometimes surgery may not proceed on the planned date because of emergencies or longer-than-expected procedures. You should be given priority for a new date if this happens.

Eating and drinking before surgery

Food

You must not eat any food for six hours before surgery unless your doctor or hospital instructions say otherwise.

Clear fluids

Before most operations, clear fluids may be allowed until two hours before surgery. Canterbury lists water, black coffee or tea without milk, clear apple juice or cordial without pulp. Follow your own instructions if different.

When you arrive: staff confirm contact details, medical history, medication history, next of kin, GP contact details and consent form status.

Services and outpatient clinics at Canterbury Hospital

Canterbury Hospital is a metropolitan acute general hospital. Its official service directory lists hospital services and outpatient clinics that help patients with urgent, acute, surgical, maternity, child health, rehabilitation and chronic condition needs.

Service area What the service helps with What to confirm before attending
Emergency Medicine 24-hour care for people who need urgent medical attention. Call 000 for life-threatening symptoms.
General Medicine Acute general care for a range of medical conditions. Ward, clinic or admission instructions.
Surgery General surgery, ENT, urology and dental-related surgical services for adults and paediatrics. Surgery date, fasting, admission location and day-before call.
Maternity and Obstetrics Care during pregnancy and shortly after childbirth. Appointment letter, birth suite or Waratah Ward instruction.
Gynaecology Diagnostic investigations, abnormal symptoms, contraception prescription, insertion and removal. Referral, clinic date and any test preparation.
Paediatrics General medical and surgical conditions for children up to age 16. Gumnut Ward or clinic location if surgery is booked.
Aged Health, Chronic Care and Rehabilitation Care for older people, people with disabilities and people recovering from illness or injury. Referral pathway, inpatient vs outpatient setting.
Allied Health Recovery after illness or injury, chronic health support and child developmental needs. Appointment type and required referral.
Hospital in The Home Acute care at home, in clinics or other settings as a substitute for in-hospital care. Eligibility and clinical pathway.
Intensive Care Services Critical care for people who are critically ill. Visitor instructions and ward contact through switchboard.
Palliative and Supportive Care Holistic medical and supportive care for people with progressive life-limiting illness and their families/carers. Referral and support contacts.
Radiology X-ray, ultrasound, CT, MRI and interventional imaging for diagnosis and treatment guidance. Referral, booking, preparation and billing questions.
Pharmacy Inpatient and outpatient medication supply, medication chart review, monitoring, counselling and medicines information. Bring current medication list and ask about discharge medicine instructions.
Speech Pathology Assessment, management and education for swallowing and communication disorders. Referral and appointment requirements.

Outpatient clinics listed by the hospital

Clinic type Examples
Bone, joint and injury Arthritis and Osteoporosis Centre, Fracture Clinic, General Rheumatology Clinic, Hand Surgery and Microsurgery Clinic, Hydrotherapy Clinic
Heart and breathing Cardiac Clinic, Cardiac Rehabilitation Clinic, Chest Clinic, COPD Clinic, Heart Failure Rapid Access Clinic, Pulmonary Rehabilitation Clinic
Diabetes, nutrition and kidneys Diabetes and Endocrinology Clinics, Diabetes Education Clinic, Dietetic Clinic, Renal Support Care Clinic
Children and older people Paediatric Clinic and Geriatric Clinic
Women’s and liver health Women’s Health Clinic and Liver Clinic
Dental and oral health Dental Clinic, with central oral health intake listed in SLHD contacts as 1800 679 336 for oral health clinics.

Canterbury Short Stay Hernia Service: eligibility and referral

The Canterbury Short Stay Hernia Service is a Medicare-funded public service for selected young, healthy patients with uncomplicated groin or umbilical hernia.

Hernia service item Official detail
Service focus Timely assessment and rapid access to surgery for young, under-65, healthy patients with uncomplicated groin and umbilical hernia.
Clinic location Hernia Clinic, Level 3 Ground Floor, Canterbury Hospital Outpatient Clinics, 575 Canterbury Road, Campsie.
Service phone 02 9153 2440
Referral required? Yes. The service accepts referrals from GPs and other clinicians within Sydney Local Health District.
Pre-admission Patients need a Pre-Admission Clinic assessment, either in person or by telehealth depending on health and surgery type.
What patients receive Specialised outpatient hernia care, pre-admission access, dedicated operating list, next-day support phone call, and follow-up at 6 weeks and 12 months.
Eligibility warning: this service is not for every hernia patient. Exclusion criteria include major cardio-respiratory conditions, BMI over 40, complex or strangulated hernia types, some anticoagulation or antiplatelet situations, liver cirrhosis or portal hypertension, bleeding/clotting disorders and bladder outlet obstruction for groin hernia.

Parking, drop-off, accessible parking and public transport

Transport or parking need Canterbury Hospital detail
Hospital location for transport planning Canterbury Hospital is on Thorncraft Parade, just off Canterbury Road.
Drop-off zone There is a pick-up and drop-off zone outside the main entrance for private vehicles and taxis dropping off or collecting outpatients.
Emergency drop-off Short-term parking/drop-off is available for people accessing emergency care.
Onsite parking Paid parking is available onsite in the underground parking facility.
Street parking Street parking is available close to the hospital, but some nearby streets have time restrictions.
Accessible parking Accessible spaces are available outside the front foyer, in the hospital grounds and in the underground car park. Lifts connect the car park to hospital levels.
Concession parking Patients, carers or visitors with a concession card can visit reception with the concession card to validate the parking ticket.
Concession rate 0-3 hours free; 1 exit only $5.60.
Community transport Bankstown-Canterbury Community Transport Service is available for a small fee. Phone 02 9772 4928.

Public transport options

Starting point Bus route and frequency listed by hospital
Campsie Train Station B490 / B492, approximately every 15 minutes.
Belmore Train Station B415, approximately every 30 minutes.
Canterbury Train Station B487, approximately every 30 minutes.
Public transport information Use Transport NSW or call 131 500 before travel because routes and timetables can change.

What to bring, hospital stay, Wi-Fi and discharge planning

Bring for admission or surgery

  • All current medications and dosage information
  • Copies of relevant X-rays and pathology tests
  • Forms, notes, reports or letters from your doctor
  • Medicare card
  • Pension, DVA or concession card if relevant
  • Private health insurance card if you have one
  • GP contact details
  • Comfortable loose clothing and non-slip footwear
  • Small bag with sleepwear and toiletries if staying overnight

During your stay

  • Ask your medical, nursing or allied health team questions at any time.
  • Most wards have four-bed bays; single rooms are limited and prioritised by clinical need.
  • Televisions can be hired; ask staff for help arranging this.
  • Keep mobile phone use limited around electronic medical equipment and follow signs/staff instructions.
  • Free guest Wi-Fi is available through the SLHD-Guest network.
  • Do not bring valuables; the hospital says it cannot reimburse lost property.

Discharge and going home

Discharge item What to do
Start planning early Discharge planning should start on the day of admission or in the Pre-Admission Unit.
Ask expected discharge date Ask your care team when they think you will leave so you can organise transport and help at home.
Expected leaving time Canterbury Hospital says it anticipates discharge by 10:00am where possible.
Follow-up appointments Make sure follow-up appointments are booked and you have a date and time before leaving.
Discharge Lounge On discharge day, you may be transferred to the Discharge Lounge while paperwork and medicines are prepared.

Visiting, interpreter help, Raise It and feedback

Support area Helpful detail
Visiting Sydney Local Health District welcomes visitors throughout the day and evening. For ward-specific visiting details, contact the Nurse Unit Manager through the hospital switchboard.
Healthdirect visiting listing Healthdirect lists Canterbury Hospital visiting hours as 10:00am-1:00pm and 3:00pm-8:00pm. Call the hospital or ward before relying on times because local rules can change.
Interpreter services Free professional face-to-face and telephone interpreters are available in hospital 24 hours a day, 7 days a week, in most community languages and Auslan.
Raise It If you are worried that you or a loved one’s condition is getting worse, use the Raise It process to raise concerns and get help fast.
Feedback survey Canterbury Hospital captures feedback from patients through a Cemplicity survey, available in four other languages.
Patient and Family Experience Officer Patients can contact the Patient and Family Experience Officer to discuss care.
Volunteer/community participation Canterbury has a Consumer and Community Participation Advisory Network that meets on the first Thursday of every month from 1:00pm to 3:00pm.
Volunteer contact For volunteering or the Consumer Advisory Network, contact the Community Participation and Volunteer Manager on 02 9153 2052.

Medicare, private insurance and appointment cost checks

Public hospital patients

Canterbury Hospital is a public hospital in Sydney Local Health District. Bring your Medicare card and any pension, DVA or concession card so staff can confirm your details.

Private insurance

If you have private health insurance, bring your card and ask before admission whether your stay, procedure, doctor involvement or single room request may affect billing.

Cost safety: do not assume cost rules from third-party listings. Ask Canterbury Hospital, your referring doctor or your insurer if you are not Medicare eligible, using private insurance, DVA, workers compensation, or expecting imaging, pharmacy or specialist fees.

Questions to ask before going to Canterbury Hospital

Appointments and surgery

  • “Which clinic, ward, level or entrance should I use?”
  • “Do I need to bring my referral, appointment letter, scans or test results?”
  • “Is my appointment managed through Florence patient portal?”
  • “What time should I arrive and how long should I allow?”
  • “Do I need to fast or stop any medicines?”
  • “Which number should I call if I have not received my day-before surgery call?”

Parking, support and visitors

  • “Where is the nearest drop-off point for this clinic or ward?”
  • “Can I validate my ticket for concession parking?”
  • “Is there accessible parking near the entrance I need?”
  • “Can I arrange an interpreter or Auslan support?”
  • “What are the current ward visiting rules today?”
  • “Who should I speak to if I am worried my condition is getting worse?”

Canterbury Hospital FAQs

What is the address of Canterbury Hospital?

Canterbury Hospital is located at 575 Canterbury Road, Campsie NSW 2194, Australia.

What is the main phone number for Canterbury Hospital?

The current Sydney Local Health District contact listing gives Canterbury Hospital’s main phone number as 02 9153 2000.

Does Canterbury Hospital have a 24-hour Emergency Department?

Yes. Canterbury Hospital Emergency Department is located at the front of the hospital and provides 24-hour emergency care. Call 000 for life-threatening emergencies.

Where is Canterbury Hospital Emergency Department?

The Emergency Department is at the front of Canterbury Hospital, 575 Canterbury Road, Campsie.

How do I manage appointments at Canterbury Hospital?

Use the contact number and instructions on your appointment letter first. Some Canterbury clinics use the Florence patient portal for appointment notifications, reschedule requests, forms and clinic communication.

What should I bring to Canterbury Hospital?

Bring your appointment letter, Medicare card, concession, DVA or private health insurance card if relevant, current medicines and dosage information, GP details, scans, test results, forms or letters requested by your doctor.

How much is parking at Canterbury Hospital?

Paid underground parking is available onsite. The official parking page lists concession parking as 0-3 hours free and 1 exit only for $5.60 after reception validates the ticket with a concession card.

How do I get to Canterbury Hospital by public transport?

Buses leave Campsie Train Station on B490/B492 about every 15 minutes, Belmore Train Station on B415 about every 30 minutes and Canterbury Train Station on B487 about every 30 minutes. Check Transport NSW before travelling.

Does Canterbury Hospital provide interpreter help?

Yes. Canterbury Hospital provides free professional face-to-face and telephone interpreting services 24 hours a day, 7 days a week, including most community languages and Auslan.

What services are available at Canterbury Hospital?

Canterbury Hospital provides emergency medicine, general medicine, surgery, maternity, gynaecology, paediatrics, aged care, rehabilitation, palliative care, allied health, radiology, pharmacy, speech pathology and multiple outpatient clinics.

Source and update note

This guide is based on official Sydney Local Health District pages and Healthdirect information for Canterbury Hospital contact details, Emergency Department, services, outpatient clinics, surgery preparation, parking, public transport, Florence portal, interpreter services, feedback and visitor support. Hospital phone numbers, clinic instructions, visitor rules, parking rates and service availability can change, so confirm urgent or personal details directly with Canterbury Hospital before travelling.

This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.

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