Prairiewood public hospital planner
Fairfield Hospital Emergency, outpatient referrals, parking and visitor guide
Fairfield Hospital is a public hospital in Prairiewood, Western Sydney, serving the Fairfield community through emergency care, outpatient clinics, surgery, rehabilitation, maternity, paediatrics, imaging, dialysis, allied health and support services.
This guide gives patients, carers and visitors the practical details they usually need before travelling: address, switchboard, bookings, Emergency Department access, outpatient referral steps, parking costs, visiting hours, transport, what to bring, hospital fees, discharge planning and key department contacts.
For a life-threatening emergency in Australia, call 000. Do not wait for an outpatient appointment or rely on an online directory page.
Call first
Switchboard, bookings or clinic contact
Use referral
Consultmed, GP referral or hospital letter
Plan arrival
Polding Street, Prairievale Road, bus or car park
Check in
Bring ID, Medicare, medication and scans
Quick answer: Fairfield Hospital address, phone and appointment contact
Main hospital
Fairfield Hospital
Cnr Polding Street and Prairievale Road, Prairiewood NSW 2176
Bookings
General bookings
For surgery timing changes, use the Booking Office number listed in your letter.
Emergency
Emergency Department
Open 24 hours according to Healthdirect.
No appointment needed for ED care.
| Hospital name | Fairfield Hospital |
|---|---|
| Street address | Cnr Polding Street and Prairievale Road, Prairiewood NSW 2176 |
| Postal address | Fairfield Hospital, P.O. Box 5, Fairfield NSW 1851 |
| Main phone | 02 9616 8111 |
| Main fax | 02 9616 8240 |
| Bookings | 02 9616 8106 |
| Pre-Admission Clinic | 02 9616 8183 |
| swslhd-fairfieldhospital@health.nsw.gov.au | |
| Hospital district | South Western Sydney Local Health District |
| Best first action | Use your appointment letter first. If the right clinic number is not listed, call the switchboard and ask for the ward, department, outpatient clinic, Emergency Department, Pre-Admission Clinic, Booking Office or Patient Liaison Officer. |
Fairfield Hospital map, entry and location
Fairfield Hospital is located at the corner of Polding Street and Prairievale Road in Prairiewood. The hospital is close to major Western Sydney roads including the M7, M5 and M4, and has bus connections from Fairfield, Liverpool and Parramatta.
Arrival tip: allow extra time for parking, finding the clinic and check-in. If you are attending an outpatient clinic, arriving late may cause the appointment to be rescheduled.
Emergency Department: hours, triage and when to call 000
Call 000 immediately for chest pain, stroke symptoms, severe breathing difficulty, major bleeding, serious injury, poisoning, collapse, severe allergic reaction or any life-threatening emergency.
| Emergency detail | What patients should know |
|---|---|
| ED hours | Healthdirect lists Fairfield Hospital Emergency Department as open 24 hours, including public holidays. |
| Appointment needed? | No appointment is needed for the Emergency Department. Consider calling ahead only if your condition is not urgent and you need to check service availability. |
| What happens on arrival? | The official Emergency Department page says you will be seen by a triage nurse who evaluates the severity of your illness or injury. |
| Why waiting can happen | After triage, you may need to wait depending on the number of critically ill and injured patients in the department. |
| If unsure whether it is emergency | Call Healthdirect on 1800 022 222 or use the Healthdirect symptom checker for non-emergency advice. |
| ED fax listed by Healthdirect | 02 9616 8274 |
Outpatient appointments, Consultmed referrals and booking changes
Fairfield Hospital outpatient appointments usually start with a referral from a doctor or health professional. Some clinics ask for a copy of the referral before scheduling. The hospital also lists digital referral pathways through Consultmed.
| Appointment task | What Fairfield Hospital says | Patient action |
|---|---|---|
| Referral received from doctor | If you receive a referral letter for consultation at a Fairfield Hospital outpatient clinic, you need to contact the clinic directly to make an appointment. | Call the clinic number on your referral or appointment letter. If unsure, call switchboard. |
| Referral copy required | Some clinics may ask you to forward a copy of your referral before scheduling. | Ask the clinic whether they need the referral uploaded, faxed, brought in person or submitted through Consultmed. |
| Digital referral pathway | SWSLHD receives outpatient referrals through Consultmed, a secure online referral platform. | Ask your GP, specialist, allied health professional or primary care provider to submit your referral through Consultmed. |
| Patient/carer upload | If you already have a referral letter, the hospital says patients or carers can upload it through the SWSLHD self-referral portal. | Make sure referral includes your personal details, reason for referral, clinical information and supporting imaging or test results. |
| Appointment confirmation | Some clinics may confirm your appointment by phone and/or confirmation letter. | Keep your phone number and address updated with the clinic. |
| Delays on clinic day | Some patients with special needs may be seen first. | Tell staff if you have waited a long time or need to leave the clinic until your appointment is called. |
| Late arrival | Arriving late may result in your appointment being rescheduled. | Allow time for travel, parking and finding the clinic. |
| Changing or cancelling | If you cannot attend, tell staff as soon as possible so the appointment can be offered to someone else. | Call the clinic/booking contact on your letter. Missed appointments may result in discharge from the clinic and notification to your referrer. |
Booked or elective surgery
Before surgery
- Your treating doctor places you on a waiting list based on clinical priority.
- You may receive a Recommendation for Admission form with a health questionnaire.
- The questionnaire helps the anaesthetist assess whether extra tests or an anaesthetic clinic visit are needed.
- Follow every instruction in the hospital letter.
Need to change surgery date?
- Call Fairfield Hospital Booking Office on 02 9616 8023.
- Hours listed: Monday to Friday, 9:00am to 4:30pm.
- On arrival for admission, present to the Front Desk in the main foyer.
- Workers Compensation or Third Party Insurance patients must provide full insurance details.
Fairfield Hospital departments, services and useful phone numbers
The hospital’s official services page lists departments across emergency, medicine, surgery, rehabilitation, maternity, children’s health, imaging, renal dialysis, pharmacy, allied health and outpatient pathways.
| Service / department | Official details included in hospital pages | Phone / location / practical note |
|---|---|---|
| Emergency Department | Emergency triage and care; non-emergency advice via Healthdirect. | Main hospital: 02 9616 8111. ED is listed as 24 hours by Healthdirect. |
| Ambulatory Care | IV antibiotics, injections, cannulation, pathology/INR reviews, blood transfusions, minor procedures, IV infusions and falls prevention. | Level 2. Monday-Friday 9:00am-5:00pm. Phone: 02 9616 8999. |
| Cardiology | Diagnostic and treatment services for suspected or confirmed heart disease, including Cardiac Diagnostics Lab and Liverpool Hospital Cardiology collaboration. | Level 1. Phone: 02 9616 8502. |
| Heart Recovery / Cardiac Rehabilitation | Free program for eligible Medicare patients over 18 living in Fairfield LGA; can be clinic, home, telephone or virtual. | Level 1. Phone: 02 9616 8153. |
| Heart Failure Clinic | Held on the 2nd and 4th Wednesdays of each month; GP referral required. | Ambulatory Care Unit, Level 2. Phone: 02 9616 8487. |
| Diabetes and Endocrine Services | Diabetes outpatient clinic, pre-diabetes/newly diagnosed education, diabetes in pregnancy, gestational thyroid, type 1 adult diabetes and weight management in diabetes. | Monday-Friday 9:00am-4:00pm. Phone: 02 9616 8510. Fax: 02 9616 8026. |
| General Surgery and Endoscopy | Four operating theatres; general surgeons perform emergency, elective and short-stay procedures; endoscopy in main theatre complex. | Pre-Admission Clinic Level 2, Monday-Friday 7:00am-3:30pm. Phone: 02 9616 8183 or 02 9616 8184. |
| Ward 2B – Surgical Ward | Surgical ward with rest period. | Level 2. Phone: 02 9616 8391. Visiting 10:00am-1:00pm and 3:00pm-8:00pm; rest 1:00pm-3:00pm. |
| Orthopaedics / Whitlam Joint Replacement Centre | Elective planned joint replacement centre and Fairfield Orthopaedic Hip and Knee Service. Hospital notes there is no fracture clinic. | Phone listed: 02 9616 1111. Email: SWSLHD-FairfieldWJR@health.nsw.gov.au. |
| ICU / Coronary Care Unit | Level 4 ICU caring for critically ill medical, surgical, orthopaedic and plastic surgery patients, with multi-organ support. | Level 1. Phone: 02 9616 8251. |
| Rehabilitation Ward | Multidisciplinary rehabilitation with physicians, nurses, physiotherapists, occupational therapists, speech pathologists and social workers. | Level 1. Phone: 02 9616 8251. |
| Renal Dialysis | 17-chair haemodialysis unit for chronic kidney disease; satellite service of Liverpool Hospital. | Level 1. Monday-Friday 7:00am-10:00pm. Phone: 02 9616 8990 or 02 9616 8993. |
| Radiology | General X-ray including OPG, fluoroscopy, ultrasound, CT and interventional radiology including joint/spine injections, biopsies and drainages. | Level 2 Main Building. Phone: 02 9616 8329. Email: SWSLHD-FairfieldRadiology@health.nsw.gov.au. |
| Pharmacy | Inpatient medication support; outpatient service limited to S100 medication dispensing from SWSLHD-affiliated clinics. | Monday-Friday 8:30am-5:00pm. Phone: 02 9616 8322 or 02 9616 8316. Email: SWSLHD-FRFHospitalPharmacy@health.nsw.gov.au. |
| Women and Children’s Health | Antenatal Clinic, Obstetrics and Gynaecology, Birthing Unit, Special Care Nursery, Post Natal Care, Paediatrics and Paediatric Burns Clinic are listed by the hospital. | Use appointment letter or call switchboard for the correct clinic or unit. |
| Social Work / Aboriginal Liaison | Social workers help patients and families talk with treating teams and access support. Aboriginal Liaison Officer support is listed. | Social Work: Monday-Saturday 8:00am-4:30pm via 02 9616 8111. Aboriginal Liaison Officer: Monday-Wednesday 9:30am-4:30pm, 04777 46065 or 02 9616 8111. |
Radiology appointments, hours and what to bring
| Radiology item | Details listed by Fairfield Hospital |
|---|---|
| Location | Level 2 of the Main Building. |
| Phone | 02 9616 8329 |
| SWSLHD-FairfieldRadiology@health.nsw.gov.au | |
| Fax referrals | 02 9616 8852 |
| Reception hours | Monday-Friday 7:30am-5:00pm; Saturday-Sunday 8:00am-4:30pm. |
| General X-ray | Monday-Friday 7:30am-5:00pm; Saturday-Sunday 8:00am-4:30pm. |
| Ultrasound | Monday-Friday 9:00am-3:00pm. |
| CT Scan | Monday-Friday 8:00am-4:00pm. |
| Fluoroscopy | Monday-Friday 9:00am-3:00pm. |
| What to bring | Medicare/DVA card, original request form, prior imaging, recent eGFR blood test results if CT with contrast, medication list, and an escort if you are having a procedure. |
| Booking call note | Radiology says you may be contacted from a private number to confirm bookings a day prior. |
Fairfield Hospital parking, drop-off zones and public parking rates
| Parking item | What patients and visitors should know |
|---|---|
| Northern Car Park | Visitor and patient parking is available in the Northern Car Park via a ticket-based system near the main entrance. |
| Ticket process | Take a ticket at the boom gate. Before leaving, validate or pay using the machine, keep the paid ticket, then insert it at the exit boom gate. |
| Accessible parking | Limited disabled parking spaces are available for people displaying a current Mobility Parking Scheme permit. Some spaces within the car park still require a parking fee. |
| Thirty-minute drop-off | Thirty-minute parking is available in front of the main entrance for patient pick-up and drop-off. |
| Mobility permit drop-off zones | Spaces outside the car park are drop-off zones with a maximum of 30 minutes. Fines apply if the time limit is exceeded. |
| Parking fines | Parking signs are enforceable and hospital security staff can issue parking infringements to illegally parked vehicles. |
| Security escort | Security officers can escort staff and visitors to their car on request. |
Public parking rates listed by the hospital amenities page
| Parking type | Rate listed | Important condition |
|---|---|---|
| 0-3 hours | Free | Concession Card holders only. |
| 3+ hours | $6.80 | Concession Card holders only; one exit only per 24 hours. |
| 3-day ticket | $13.50 | Frequent use ticket allowing multiple entries and exits in a 3-day period. |
| 7-day ticket | $27.10 | Frequent use ticket allowing multiple entries and exits in a 7-day period. |
| Standard daily parking | $10.00 | Check current onsite signs before relying on any older fee. |
Parking fee safety: hospital parking fees and concession rules can change. Check onsite signage before paying, especially for long admissions or repeat appointments.
Public transport, buses, taxi and cycling to Fairfield Hospital
| Transport option | Official hospital travel information |
|---|---|
| Fairfield Station | Catch connecting 817, 808 or 800 buses to the hospital. |
| Liverpool Station | Catch a connecting 819 or T80 bus to Prairiewood stop, then walk to the hospital. |
| Parramatta Station | Catch a T80 bus to Orphan School stop, then walk to the hospital. |
| Bus 817 | Fairfield to Cabramatta via Fairfield Heights, Prairiewood, Bonnyrigg and Canley Heights. Disembark at Fairfield Hospital Stop 2176304. |
| Bus 808 | Fairfield to Liverpool via Prairiewood, Bossley Park, Abbotsbury, Edensor Park and Mount Pritchard. Disembark at Prairiewood Stop 2176289. |
| Bus 800 | Fairfield to Blacktown service. Disembark at Fairfield Hospital Stop 2176304. |
| Bus 819 | Liverpool to Orange Grove/Prairiewood route. Disembark at Fairfield Hospital Stop 2176154. |
| T80 | Liverpool to Parramatta T-Way via Miller, Bonnyrigg and Prairiewood. Disembark at Orphan School T-Way Station. Hospital is about a 10-15 minute walk with a slight incline up Prairievale Road. |
| Taxi | Taxis are available at all train stations. A free-call direct line to Southern District Radio Cabs is in the Emergency Department waiting room. |
| Cycling | Safe cycling options include Orphan School Creek Cycleway and Parramatta to Liverpool T-Way cycle path. Bicycle parking is outside the hospital child care centre. |
Visiting hours, bedside visitor limit and infection rules
| General visiting hours | 10:00am to 8:00pm. |
|---|---|
| Visitor limit | Each patient is allowed two visitors at a time. |
| Mask rule | Visitors must agree to wear a mask correctly while in the facility and follow healthcare staff advice. |
| Do not visit if | You tested positive to COVID-19 in the last 10 days, tested positive to another acute respiratory infection in the last 7 days, are a high-risk COVID contact, have COVID/respiratory symptoms, or arrived from overseas in the past 7 days. |
| Ward 2B surgical ward | Listed visiting hours are 10:00am-1:00pm and 3:00pm-8:00pm, with rest period 1:00pm-3:00pm. |
| During inpatient stay | Hospital patient information recommends limiting visitors to fewer than four at a time for comfort and privacy, and asks visitors to wash hands before and after visiting. |
Before visiting: call the ward if the patient is in ICU, maternity, children’s health, rehabilitation, surgical ward or if infection rules may affect visiting.
Hospital fees, Medicare, private insurance and compensation claims
| Patient situation | What Fairfield Hospital states | What to do |
|---|---|---|
| Australian resident | The hospital’s fees page says Australian residents are eligible to receive free health care regardless of financial situation. | Bring Medicare card and any concession/DVA details. |
| Not an Australian resident | The fees page says non-residents must pay the full cost of health care before admission or as soon after as practical. | Ask about payment, insurance, reciprocal eligibility and upfront costs before non-urgent care. |
| Private health insurance | Private health fund money is given to the hospital to assist services. Benefits may include simplified billing, choice of doctor if they work at Fairfield Hospital, car parking pass for one nominated visitor, TV rental and preferential private room access. | Ask the Private Patient Officer to confirm what applies to your admission. |
| Emergency admission with private insurance | The hospital states co-payments and excess fees will be waived if you enter through the Emergency Department as a private patient. | Ask before signing private patient election paperwork if unsure. |
| Workers Compensation / Third Party | You must provide full details so an insurance claim can be lodged. Compensation patients may need to choose chargeable or non-chargeable admission type. | Bring insurer, claim number, employer/accident details and approval letters. |
| Private Patient Officer | Official phone: 02 9616 8233. | Use this number for hospital fees, private insurance and chargeable patient questions. |
| Healthdirect billing note | Healthdirect lists mixed billing and says bulk billing may be available with conditions, fees may apply. | Call before attending if billing is important to you. |
What to bring for outpatient appointment, admission or imaging
Outpatient appointment
- Referral letter from your doctor
- Two forms of identification, such as driver licence or passport
- Current valid Medicare card
- Latest X-rays and reports if needed
- Current medications or a full medication list with doses
- Community Transport details if you use it
- Newborn Medicare details if attending for a newborn child
Hospital stay
- Sleepwear, slippers and dressing gown
- Toiletries, tissues and soap
- Reading glasses
- X-rays and scans relevant to your stay
- All medications and treatments you currently take
- Medicare, Pension or Veterans’ Affairs card
- Private health insurance card
- Worker’s Compensation or Third Party details if applicable
Radiology appointment
- Medicare or DVA card
- Original request form from your referrer
- Prior relevant imaging performed elsewhere
- Recent eGFR kidney function result within 3 months if CT with contrast
- Current medication list
- Escort to and from hospital if having a procedure
Do not bring
- Large amounts of money
- Jewellery or valuables
- Televisions or large electrical equipment
- Alcohol or illegal drugs
- Unnecessary personal items
- Recording devices used without asking staff first
Laundry note: Fairfield Hospital says it does not have facilities for laundering personal clothing, so arrange this with family or friends before arrival.
Hospital amenities: kiosk, ATM, meals, quiet room and phones
| Amenity | Details listed by Fairfield Hospital |
|---|---|
| ATM | Located in the Main Foyer on Level 2 near the main entrance. It accepts a wide range of cards. |
| Kiosk | Small kiosk on Level 2 near the Main Foyer selling sandwiches, hot food, fruit, drinks, snacks, cards, small gifts, newspapers and magazines. |
| Vending machines | Located in the Main Foyer, Cafeteria on Level 1, outside Emergency Department on Level 2 and outside the Antenatal Clinic. |
| Quiet Room | Non-denominational Quiet Room on Level 1 between the High Dependency Unit and Ward 1A. |
| Pastoral care | Provided via local community religious groups. Ask your nurse to contact a representative for your faith. |
| Public phones | Two Telstra payphones are on Level 2: one in the Main Foyer and one outside Emergency Department. Phone cards can be bought from the kiosk. |
| Taxi line | Direct free-call line to Southern District Radio Cabs is in the Emergency Department waiting room. |
| Patient television | Patient televisions are available for hire in most wards through Hospital Television Rental. |
| Approximate meal times | Breakfast 8:00am, morning tea 10:00am, lunch 12:15pm, afternoon tea 2:30pm, dinner 5:00pm and supper 7:00pm. |
Social work, Aboriginal Liaison, complaints and patient support
| Support need | Best route |
|---|---|
| Social Work | Ask your doctor, midwife or nurse to arrange Social Work support, or call via 02 9616 8111. Operational hours: Monday-Saturday, 8:00am-4:30pm. |
| Aboriginal Liaison Officer | Available Monday-Wednesday, 9:30am-4:30pm. Phone: 04777 46065 or 02 9616 8111. |
| Patient Liaison Officer | For concerns, appreciation or support resolving care issues. Business-hours phone: 02 9616 8124. |
| Complaint step 1 | Tell doctors, nurses or another health professional if you have concerns; they may help immediately or refer to senior staff. |
| Complaint step 2 | Contact the Nursing Unit Manager or Team Leader for acknowledgement, action and escalation if needed. |
| Patient Experience Manager | Hours Monday-Friday, 8:30am-4:30pm. Phone: 02 9616 8124. Email: SWSLHD-FairfieldhospitalCGU@health.nsw.gov.au. |
| Escalation outside hospital | If not happy with the outcome, the official complaints page lists South Western Sydney LHD Patient Experience Manager and Health Care Complaints Commission as later options. |
Going home, discharge lounge and follow-up paperwork
| Discharge item | What Fairfield Hospital says |
|---|---|
| Expected discharge date | Your doctor will let you know when you can expect to be discharged. This date may change depending on your condition. |
| Leaving time | On discharge day, you should be ready to leave your room by 10:00am. |
| Discharge Lounge | If waiting for carer, paperwork, prescriptions or transport, you may be transferred to the Discharge Lounge so other patients can be admitted. |
| Before leaving | You may receive a letter for your GP/referring doctor, medications/prescription, and instructions/contact details for follow-up care or appointments. |
| After discharge | You are advised to visit your GP as soon as possible after discharge or as advised by the hospital team. |
| Help at home | If you are worried about coping at home, speak to your nurse. Hospital staff can refer to support such as Community Nursing, Home Care and Meals on Wheels. |
Questions to ask before visiting Fairfield Hospital
For appointments and referrals
- “Which clinic, level and reception desk should I attend?”
- “Do you need a copy of my referral before booking?”
- “Should my GP submit through Consultmed?”
- “What documents, scans or medicines should I bring?”
- “Can I arrange an interpreter before my appointment?”
- “What happens if I need Community Transport?”
For surgery, parking and costs
- “Is my surgery date confirmed or am I still on the waiting list?”
- “Do I need the Pre-Admission Clinic or extra anaesthetic tests?”
- “Should I present to the Front Desk in the main foyer?”
- “Am I public, private, compensable or chargeable for this admission?”
- “Can I get concession or multi-day parking?”
- “Who should my family call for updates?”
Official Fairfield Hospital links used for this guide
| Need | Official or authoritative page |
|---|---|
| Main hospital website | Fairfield Hospital official website |
| Contact details | Fairfield Hospital contact page |
| Emergency Department | Fairfield Hospital Emergency Department page |
| Outpatients | Fairfield Hospital Outpatients page |
| Admissions | Admission procedures |
| Services directory | Fairfield Hospital services |
| Parking | Fairfield Hospital car parking |
| Amenities and parking rates | Hospital amenities |
| Visiting hours | Fairfield Hospital visiting hours |
| Getting here | Getting to Fairfield Hospital |
| Radiology | Radiology – X-Ray and other imaging |
| Fees and insurance | Hospital fees and insurance |
| Feedback and complaints | Comments, compliments and complaints |
| Healthdirect ED listing | Fairfield Hospital Emergency Department on Healthdirect |
Fairfield Hospital FAQs
What is the address of Fairfield Hospital?
Fairfield Hospital is located at the corner of Polding Street and Prairievale Road, Prairiewood NSW 2176.
What is the main phone number for Fairfield Hospital?
The main phone number for Fairfield Hospital is 02 9616 8111.
What is the bookings phone number for Fairfield Hospital?
The official contact page lists Bookings as 02 9616 8106. For surgical booking changes, the admission page lists the Booking Office as 02 9616 8023, Monday to Friday 9:00am to 4:30pm.
Does Fairfield Hospital have a 24-hour Emergency Department?
Yes. Healthdirect lists Fairfield Hospital Emergency Department as open 24 hours. For life-threatening emergencies, call 000.
Do I need an appointment for Fairfield Hospital Emergency Department?
No. Healthdirect lists Fairfield Hospital Emergency Department as no appointment needed. You will be seen by a triage nurse who assesses urgency.
How do I get an outpatient appointment at Fairfield Hospital?
If you receive a referral letter, contact the clinic directly. SWSLHD also receives outpatient referrals through Consultmed, and patients or carers with a referral letter can upload it through the SWSLHD self-referral portal.
Where do I park at Fairfield Hospital?
Visitor and patient parking is available in the Northern Car Park near the main entrance using a ticket-based system. Thirty-minute drop-off parking is available in front of the main entrance.
How much is parking at Fairfield Hospital?
The hospital amenities page lists standard daily parking as $10.00, 3-day frequent-use ticket as $13.50 and 7-day ticket as $27.10. Concession rates are listed separately. Always check onsite signs for current rates.
What are Fairfield Hospital visiting hours?
General visiting hours are 10:00am to 8:00pm, with two visitors allowed at a time. Some wards may have different rest periods or visiting rules.
What should I bring to Fairfield Hospital?
Bring your referral or appointment letter, Medicare card, two forms of ID for outpatient appointments, relevant scans or reports, current medication list, health insurance or compensation details if applicable, and personal items if being admitted.
Source and update note
This guide is based on official Fairfield Hospital, South Western Sydney Local Health District and Healthdirect information for address, contact details, Emergency Department access, outpatient appointments, Consultmed referrals, admission procedures, services, radiology, parking, transport, visiting hours, fees, amenities, patient support and complaints. Hospital contacts, parking rates, clinic locations, referral routes and visiting rules can change, so confirm urgent or personal details directly with Fairfield Hospital before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.