Southport private hospital visit planner
Southport emergency care, specialist admission, parking and eAdmissions guide
Gold Coast Private Hospital is a Healthscope private hospital at Southport, close to Gold Coast University Hospital and Griffith University. This guide is for patients, families and visitors who need the hospital address, phone number, Emergency Care Centre contact, appointment pathway, eAdmission steps, parking, public transport, fees and visitor details before travelling.
The focus is practical: who to call, where to arrive, what forms to complete, what costs to check, what to bring, how the Emergency Care Centre works and which hospital services may help.
For a life-threatening emergency in Australia, call 000. Gold Coast Private Hospital has a 24/7 private Emergency Care Centre, but urgent life-threatening situations should always use triple zero first.
Choose pathway
Emergency, specialist, surgery, maternity or clinic
Call or book
Use specialist rooms, ED or hospital switchboard
Prepare forms
eAdmission, Medicare, fund and medication details
Arrive smart
Hill Street, Innovation Drive parking or tram
Quick answer: Gold Coast Private Hospital address, phone and appointment route
Main hospital
Gold Coast Private Hospital
14 Hill Street, off Parklands Drive, Southport QLD 4215
Emergency Care Centre
24 hours, 7 days
Phone: (07) 5530 0800
No appointment or referral needed for private emergency presentation.
Parking / arrival
Multi-level car park
Access via Innovation Drive at the back of the hospital.
Disabled and pram access: park on LG1 or LG2 only.
| Hospital name | Gold Coast Private Hospital |
|---|---|
| Address | 14 Hill Street, off Parklands Drive, Southport QLD 4215, Australia |
| Main phone | (07) 5530 0300 |
| Main fax | (07) 5530 0646 |
| Emergency Care Centre phone | (07) 5530 0800 |
| Hospital size | 314-bed private hospital with 21 theatres. |
| Known services | 24/7 Emergency Care Centre, maternity, paediatrics, cardiac services, orthopaedics, neurology, cardiology, surgery, cancer care, day surgery, ICU, rehabilitation, pathology, imaging and pharmacy support. |
| Best first step | For specialist appointments, call the specialist rooms. For hospital admission, follow the surgeon/doctor instructions and complete eAdmission. For private emergency care, call the Emergency Care Centre or attend if appropriate; call 000 first for life-threatening symptoms. |
Gold Coast Private Hospital map, Hill Street entrance and video guide
The hospital is located at 14 Hill Street, Southport QLD 4215, off Parklands Drive. The hospital is near Gold Coast University Hospital, Griffith University and the Griffith University tram and bus station.
Emergency Care Centre video
This video gives a quick visual introduction to Gold Coast Private Hospital’s Emergency Care Centre and can help patients understand the private emergency pathway before visiting.
Emergency Care Centre: 24/7 private emergency access
Call 000 first for chest pain, stroke symptoms, severe breathing difficulty, major bleeding, collapse, poisoning, severe allergic reaction, major trauma or any life-threatening emergency.
| Emergency detail | What patients should know |
|---|---|
| Emergency Care Centre phone | (07) 5530 0800 |
| Hours | Emergency doctors are available 24 hours, 7 days a week. |
| Appointment or referral | No appointment or referral is needed to attend the Emergency Care Centre. |
| Who can attend | The centre says it handles most emergency conditions except multi-trauma and psychiatric cases. |
| Clinical team | Private emergency care led by specialist emergency physicians with FACEM credentials and supported by emergency nursing staff. |
| Emergency services listed | Immediate attention, 24-hour medical and nursing cover, 24-hour catheter laboratory for acute heart attacks, 18 treatment spaces, 16 emergency beds, cardiac monitoring, slit lamp for eye injuries, plaster bed for first-line fracture management and intensive care access. |
| On arrival | Reception staff greet you, then a registered nurse triages you. A doctor determines treatment, admission or discharge pathway. |
| Fees | Emergency Care Centre treatment is fee-for-service. Private health funds do not cover emergency department fees. Medicare may cover a portion for some patients, and out-of-pocket gap fees apply. |
| Fee timing | Different fees apply for in-hours Monday-Friday 8:00am-6:00pm and out-of-hours evenings, weekends and public holidays. Ask the ED for current fees when you arrive. |
| DVA / WorkCover | The hospital says eligible DVA veterans will not incur out-of-pocket expenses for Emergency Care Centre treatment and WorkCover patients covered by the insurance scheme can be treated. |
| Separate providers | Radiology, pathology and pharmacy services are independent providers and may invoice separately. |
Appointments, specialists, admissions and eAdmission steps
Gold Coast Private Hospital appointments are usually arranged through a specialist, doctor referral, maternity booking pathway, private Emergency Care Centre, day surgery pathway or hospital department. The hospital switchboard can help route the call, but specialist rooms usually manage specialist consultation bookings.
| Need | Best action | Important detail |
|---|---|---|
| Find a specialist | Use the Healthscope specialist directory or ask your GP for a referral to a specialist who consults/admites at Gold Coast Private Hospital. | The directory lists many specialists by area of practice, including general medicine, orthopaedic surgery, general surgery, gynaecology, cardiology, neurology, gastroenterology, paediatrics, pain medicine and more. |
| Book surgery or procedure admission | Your doctor or specialist will usually arrange the admission date and hospital pathway. | Follow the doctor’s instructions and complete hospital forms before arrival. |
| Complete eAdmission | Complete Healthscope eAdmission online before the appointment/admission. | The patient information page says to complete eAdmission online 48 hours prior to your appointment. |
| Pre-admission clinic | Level 1, Pre-admission Clinic, Gold Coast Private Hospital. | Contact nursing staff on 07 5530 0485, visit in person, or ask your doctor to make an appointment. |
| Day surgery admission | Present at the Theatre Admission Centre on Level 1, opposite the elevators. | Bring forms, medicines and requested test/x-ray forms. |
| Maternity booking | After pregnancy is confirmed by your GP, request a referral to an obstetrician and contact the hospital maternity booking pathway directly. | Maternity booking help: (07) 5530 0726. |
| Continence, stomal therapy and wound care clinic | Referrals accepted directly from clients, families, carers, friends or GPs. | Phone (07) 5530 0783; fax (07) 5530 0672. A small fee is involved and private health insurance is not required. |
What to prepare before calling or booking
Appointment details
- Specialist name or service area
- GP referral details
- Reason for admission or appointment
- Preferred contact number and email
- Health fund membership and policy details
- Medicare card
- Emergency contact details
Health details
- Current medication list
- Allergies
- Past surgery or anaesthetic issues
- Relevant blood test or x-ray forms
- Private insurance, DVA or WorkCover details
- Expected admission date
- Transport and discharge support plan
Hospital services, doctors and patient care areas
Gold Coast Private Hospital describes itself as a 314-bed and 21-theatre hospital with leading doctors and surgeons. The hospital is known for emergency care, maternity, orthopaedics, neurology, cardiology, surgery, cancer care, paediatrics and support services.
| Service area | What is available | What to confirm |
|---|---|---|
| Emergency Care Centre | 24/7 private emergency care with triage, emergency doctors, nursing cover, diagnostic support and admission pathway if needed. | Fees, Medicare portion, gap fees, separate radiology/pathology/pharmacy invoices and suitability for your condition. |
| Cardiac services | Emergency Care Centre lists a 24-hour catheter laboratory for acute heart attacks and cardiac monitoring. | Call 000 for life-threatening chest pain or suspected heart attack. |
| Orthopaedics | Specialist orthopaedic surgeons listed through Healthscope, including hip, knee, shoulder, elbow, wrist, hand and sports-focused practices. | GP referral, specialist room phone, health fund cover and surgery quote. |
| General surgery | General surgery and related specialties are represented through the specialist directory and service pages. | Specialist consultation, procedure estimate and admission pathway. |
| Neurosurgery / spine | Specialist directory includes neurosurgery and spinal surgery doctors at Gold Coast Private Hospital. | Referral, imaging, surgery plan, fund cover and hospital admission instructions. |
| Cardiology | Healthscope directory lists cardiology and interventional cardiology specialists at the hospital. | Referral, consultation location, diagnostic tests and procedure pathway. |
| Paediatrics | Hospital pages and specialist directory list paediatrics as an available care area. | Child’s age, specialist pathway, emergency suitability and parent/guardian requirements. |
| Maternity | Gold Coast Private Maternity offers obstetric care, maternity rooms, birthing suites, Special Care Nursery, maternity tours, antenatal education and maternity booking pathway. | Obstetrician referral, health fund cover, neonatal cover, booking confirmation and pre-admission consultation. |
| Cancer care | Cancer Care Services page highlights multidisciplinary cancer care, advanced radiation therapy techniques and free onsite parking for patients undergoing treatment. | Referral, treatment schedule, treatment parking process and insurer/Medicare billing. |
| Day surgery | Day Surgery Centre patients can access allied health and the onsite pharmacy can fill discharge scripts. | Arrival time, fasting, escort home, overnight support and medication instructions. |
| Onsite support services | Official service page lists QLD Xray, QML, HPS pharmacy, 24/7 Emergency Care Centre, stomal therapy, dietetics, wound care and Hospital in the Home. | Whether the provider bills separately and whether referral or appointment is required. |
Doctors and specialists: how to find the right appointment contact
The Healthscope specialist directory lists doctors practising at Gold Coast Private Hospital. It includes many specialties and doctor-room phone numbers. Because rosters and clinic days can change, use the directory or specialist rooms for live appointment availability.
| Specialty examples from the directory | Why users search this | Best action |
|---|---|---|
| General Medicine | Medical admissions, complex care and physician review. | Ask your GP or specialist rooms about referral and hospital admission pathway. |
| Orthopaedic Surgery | Hip, knee, shoulder, hand, wrist, elbow and sports injuries. | Use specialist directory and confirm rooms phone number, consultation location and surgery estimate. |
| General Surgery / Colorectal / Upper GI | Planned operations, endoscopy-linked surgical issues and abdominal surgery. | Confirm referral, procedure, hospital estimate, anaesthetist estimate and recovery time. |
| Cardiology | Heart symptoms, cardiac testing, interventional cardiology and follow-up care. | Call 000 for acute chest pain; use specialist pathway for non-emergency cardiology appointments. |
| Gynaecology / Obstetrics | Maternity, gynaecology appointments and pregnancy care. | Maternity booking help: (07) 5530 0726. |
| Neurology / Neurosurgery / Spine | Brain, nerve and spine-related specialist care. | Confirm imaging, referral and hospital admission instructions with the specialist rooms. |
| Respiratory / Sleep | Breathing, lung and sleep-related specialist care. | Confirm referral, test requirements and appointment location. |
| Oncology / Haematology | Cancer, blood disorders and cancer treatment planning. | Confirm referral, treatment site, parking process and billing pathway. |
Doctor schedule safety: Do not rely on a directory page for the exact day a doctor is available. Call the specialist rooms to confirm current appointment dates, theatre days, consultation fees and referral requirements.
Parking, drop-off, tram, bus and visitor transport
| Transport item | Details from official hospital pages |
|---|---|
| Car park | The multi-level car park is operated by Point Parking through a fully automated ticket system. |
| Car park access | The visitors page says the car park can be accessed at the back of the hospital off Innovation Drive. |
| Disabled and pram access | For disabled and pram access, park on LG1 or LG2 only. |
| Parking fees | The hospital says parking costs are beyond the control of the hospital and current pricing should be checked with Point Parking. |
| Street precinct | Some service pages note the area is within a two-hour parking precinct Monday-Friday 9:00am-5:00pm unless otherwise signed. |
| Public transport | Regular bus and tram services operate along Parklands Drive. The nearest stop is Griffith University Station, about a two-minute walk from the main entrance. |
| Bus routes | Hospital visitors page lists buses 704, 709, 710, 714, 719 and 738, alighting at Griffith University stop. |
| Tram | A tram leaves Griffith University Station every 15 minutes and connects with train services at Helensvale Station. |
| Train | Closest train station is Helensvale Station, around 15 minutes by tram or 30 minutes by bus. Connecting buses listed include 704, 709, 710 and 719. |
| Taxi | Reception staff can call a taxi if required. |
Parking tip: If you are attending surgery, maternity, cancer treatment or Emergency, call ahead if mobility, pram access, long parking time or discharge transport is important.
Fees, private health insurance, self-funding and Emergency Care Centre costs
Gold Coast Private Hospital is a private hospital. Costs can involve hospital fees, health fund excess, co-payments, specialist fees, anaesthetist fees, pharmacy, pathology, imaging/x-ray, prosthetics, consumables or Emergency Care Centre gap fees.
| Cost area | What the hospital says | What to confirm |
|---|---|---|
| Private health funds | The hospital says it is recognised by all major health funds. | Confirm cover, waiting periods, financial status, restrictions, excess and co-payments before admission. |
| Out-of-pocket hospital costs | All out-of-pocket expenses need to be paid prior to, or on, admission. | Ask for written cost information before admission. |
| Payment methods | Credit card, cash, bank cheque or money order are accepted. | Credit card surcharge: 1.5% for Visa/MasterCard and 3% for AMEX. |
| Self-funding | Patients with no private health insurance are welcome and should contact the hospital for an estimate of procedure cost. | Ask specialist and hospital for procedure, theatre, accommodation, anaesthetist, prosthesis, imaging, pathology and pharmacy estimates. |
| WorkCover / DVA | Prior approval is sought for compensable patients such as WorkCover and some Department of Veterans’ Affairs patients. | Bring claim number, approval and DVA details if relevant. |
| Emergency Care Centre | Private health funds do not cover ED fees. Medicare may cover a portion. Gap fees apply and different in-hours/out-of-hours fees apply. | Ask ED reception about the current presentation fee and likely additional charges. |
| Independent providers | Radiology, pathology and pharmacy may invoice separately. | Ask each provider about fees and billing before or during care where possible. |
| Patient accounts | The hospital lists patient accounts queries on (07) 5530 0480. | Use this if you are unsure about hospital-related charges. |
Cost script: “Can you confirm my hospital excess, co-payment, surgeon fee, anaesthetist fee, assistant fee, prosthesis or consumable risk, imaging/pathology fee, pharmacy cost and whether anything is billed separately?”
What to bring to Gold Coast Private Hospital
Documents and cards
- Fully completed hospital forms
- Letters or reports from your doctor
- Health insurance membership details
- Medicare card
- Pension card, if applicable
- Health care card, if applicable
- Prescription record card, if applicable
- Pharmaceutical entitlement card, if applicable
- Safety net card, if applicable
- Department of Veterans’ Affairs card, if applicable
- Workers compensation approval letter, if applicable
Medicines and personal items
- All current medications in original packaging or dosette boxes
- Pills, tablets, inhalers, injections, ointments and creams
- Vitamins, homeopathic medicines or supplements
- Relevant x-ray or ultrasound films
- Personal nightwear and slippers
- Toiletries if staying overnight
- Shoes with non-slip soles and low heels
- Books, magazines, laptop, iPad or similar items
Valuables: The hospital asks patients not to bring valuables such as jewellery or large amounts of cash. The hospital does not assume responsibility for personal items.
Day surgery, admission day and discharge planning
| Stage | What happens | Patient action |
|---|---|---|
| Before admission | Complete admission booklet or eAdmission online 48 hours prior to appointment/admission. | Submit forms early and answer pre-admission calls. |
| Pre-admission clinic | Located on Level 1. Nursing staff can be contacted on 07 5530 0485. | Bring medications, forms for blood tests/x-rays and hospital documents. |
| Day Surgery Unit | Present to the Theatre Admission Centre on Level 1, opposite the elevators. | Follow fasting, medication and arrival-time instructions from your doctor/hospital. |
| Admission finalisation | Nursing staff finalise admission and you change into theatre garments and dressing gown. | Tell nurses about allergies, medicines, implants, diabetes, blood thinners and anaesthetic issues. |
| Recovery | Nursing staff monitor post-operative recovery. | If you had general anaesthetic, your doctor may request a minimum two-hour stay before discharge. |
| Overnight admission | If your procedure requires overnight hospitalisation, personal items are transported to your room. | Have nightwear, toiletries and discharge transport arranged. |
| Discharge time | The discharge time from Gold Coast Private Hospital is 9:00am. | Arrange transport and ask staff for help if discharge planning is difficult. |
| Discharge medicines | Medication may change during hospital stay; the pharmacist provides information about dose and timing. | Confirm medication changes, scripts, x-rays/scans, follow-up and wound instructions before leaving. |
Maternity booking, obstetric appointments and baby-related costs
Gold Coast Private Maternity has a separate booking pathway. After pregnancy is confirmed by a GP, patients are asked to request a referral to one of the hospital’s obstetricians and contact the hospital directly for booking help.
| Maternity item | What to know |
|---|---|
| Maternity booking phone | (07) 5530 0726 |
| Booking information needed | Chosen obstetrician name, reason for admission as pregnancy, health fund membership/policy details, GP details, emergency contact and medication information. |
| 20-week midwife appointment | Around 20 weeks, patients have a consultation with a midwife to ask questions, record antenatal history and prepare for hospital stay. |
| Health fund warning | Neonatal care is not automatically covered unless family cover has been in place for at least three months. |
| Multiple birth note | Singles cover may only cover one baby during a multiple birth; family cover is recommended. |
| Uninsured maternity fees | If uninsured, call (07) 5530 0726 to discuss fees. |
| After pre-admission consultation | The hospital says patients receive a detailed estimate of costs including any excess or co-payments. |
Visitor hours, café, accommodation and smoke-free rules
| Visitor item | Details |
|---|---|
| Visitor limit | Patients are allowed a maximum of two visitors at one time. |
| Visiting hours | 10:00am to 8:00pm. |
| Visitor meals | Visitor meals can be purchased. Ask at the nurses station to order a visitor meal. |
| Food from outside | There are risks when bringing food into hospital; speak with nursing staff first. |
| Flowers | Flowers may be brought in, but check with ward staff first. Flowers are not permitted in ICU. |
| Public phone | A public telephone is located inside main reception on ground level. |
| Visitor lounges | Comfortable visitor lounges are available on each ward. |
| Jamaica Blue café | Located at the front entrance on the ground floor. Open Monday-Friday 7:00am-5:00pm and Saturday-Sunday 8:00am-4:00pm. |
| Nearby accommodation | Mantra at Sharks is about 1km from the hospital. Southport and Main Beach are within about 5km; Surfers Paradise is about 10km and connected by tram line. |
| Business development help | For accommodation assistance, hospital visitors page lists business development contact (07) 5530 0111. |
| Smoke-free campus | Smoking is banned at Queensland public and private hospitals and for five metres beyond their boundaries, including e-cigarettes. |
Continence, stomal therapy and wound care clinic
The continence, stomal therapy and wound care clinic is useful because it has a direct booking route and does not require private health insurance.
| Clinic item | Details |
|---|---|
| Phone | (07) 5530 0783 |
| Fax | (07) 5530 0672 |
| Referral route | Referrals are accepted directly from clients, families, carers, friends or directly from a GP. |
| Private health insurance | You do not need private health insurance to access the service. |
| Fee note | A small fee is involved; contact the clinic for current cost information. |
| Continence support | Continence assessments, catheter changes, assistance with funding/supplies and intermittent self-catheter education. |
| Stomal therapy | Preoperative education/siting, ongoing support, ostomy order assistance and stoma assessment. |
| Wound care | Assessment and management of acute/chronic wounds, ultrasonic debridement and negative wound pressure devices. |
Questions to ask before visiting Gold Coast Private Hospital
Appointment and admission questions
- “Do I need a GP referral before seeing this specialist?”
- “Which specialist rooms should I call?”
- “Has my admission date and arrival time been confirmed?”
- “Do I need to complete eAdmission 48 hours before admission?”
- “Should I present to Level 1, Theatre Admission Centre, maternity or Emergency Care Centre?”
- “Should I stop any medication before surgery?”
Cost, emergency and parking questions
- “What is the Emergency Care Centre presentation fee and Medicare rebate estimate?”
- “Will radiology, pathology or pharmacy invoice separately?”
- “What health fund excess or co-payment applies?”
- “Can I self-fund this procedure and receive an estimate?”
- “Where should I park for disabled or pram access?”
- “Do I need someone to drive me home and stay overnight?”
Official Gold Coast Private Hospital links used for this guide
| Need | Official or authoritative page |
|---|---|
| Main hospital website | Gold Coast Private Hospital official website |
| Contact details | Contact Us page |
| Emergency Care Centre | Emergency Care Centre page |
| Patient information | Patient information page |
| Visitors and parking | Visitors page |
| Find a doctor | Healthscope specialist directory |
| Day surgery | Day Surgery Centre page |
| General surgery | General Surgery page |
| Continence, stomal therapy and wound care | Wound care clinic page |
| Maternity booking | Book in with maternity page |
| Maternity services | Maternity page |
| Healthdirect listing | Gold Coast Private Hospital on Healthdirect |
Gold Coast Private Hospital FAQs
What is the address of Gold Coast Private Hospital?
Gold Coast Private Hospital is located at 14 Hill Street, off Parklands Drive, Southport QLD 4215, Australia.
What is the main phone number for Gold Coast Private Hospital?
The main phone number for Gold Coast Private Hospital is (07) 5530 0300. The main fax number is (07) 5530 0646.
Does Gold Coast Private Hospital have a 24/7 Emergency Care Centre?
Yes. Gold Coast Private Hospital has a 24/7 Emergency Care Centre. The Emergency Care Centre phone number is (07) 5530 0800. For life-threatening emergencies, call 000 first.
Do I need an appointment for Gold Coast Private Emergency Care Centre?
No. The Emergency Care Centre says you do not need an appointment or referral to visit. Patients are assessed by reception and triage staff and seen based on medical urgency.
Are Gold Coast Private Hospital Emergency Care Centre fees covered by private health insurance?
No. The hospital says private health funds do not cover emergency department fees. Medicare may cover a portion for some patients, but out-of-pocket gap fees apply.
How do I book a specialist appointment at Gold Coast Private Hospital?
Most specialist appointments are booked through specialist rooms. Ask your GP for a referral or use the Healthscope specialist directory, then call the specialist rooms to confirm availability, consultation fee and referral requirements.
When should I complete Gold Coast Private Hospital eAdmission?
The patient information page says to complete eAdmission online 48 hours prior to your appointment or admission.
Where is parking for Gold Coast Private Hospital?
The multi-level car park is accessed at the back of the hospital off Innovation Drive. For disabled and pram access, park on LG1 or LG2 only.
What are the visitor hours at Gold Coast Private Hospital?
The visitors page says patients are allowed a maximum of two visitors at one time between 10:00am and 8:00pm.
What should I bring to Gold Coast Private Hospital?
Bring completed hospital forms, doctor letters or reports, health insurance details, Medicare card, relevant concession/DVA/WorkCover cards, current medications in original packaging, relevant x-rays or ultrasound films, and personal items if staying overnight.
Source and update note
This guide is based on official Gold Coast Private Hospital, Healthscope, Emergency Care Centre, patient information, visitors, maternity, services, Healthscope specialist directory and Healthdirect information for address, phone, appointments, eAdmission, emergency care, services, parking, fees, visitor rules, discharge and what-to-bring details. Hospital phone numbers, fees, doctor availability, parking rules, visitor rules and services can change, so confirm personal details directly with Gold Coast Private Hospital or your specialist before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.