St Leonards private hospital visit planner
North Shore Private Hospital appointments, admissions, map and parking guide
North Shore Private Hospital is a Ramsay Health Care private hospital in St Leonards, Sydney. This guide is made for patients, families and visitors who need practical details before calling, booking with a specialist, completing admission paperwork, arranging pre-admission, parking, visiting, using pharmacy services or preparing for day surgery or an overnight stay.
Use this page to quickly find the address, phone number, appointment advice, nearest Emergency Department, pre-admission clinic number, maternity bookings, birthing suites, parking, public transport, visiting hours, payment questions, medical records email, complaints contacts, map and official patient links.
For a life-threatening emergency in Australia, call 000. North Shore Private Hospital’s official contact page says the nearest Emergency Department is at Royal North Shore Hospital.
BookContact your specialist or doctor directly
PrepareComplete admission forms and confirm costs
ArriveUse Westbourne Street, Reserve Road parking or train
Check inBring cards, letters, medicines and scans
Quick answer: North Shore Private Hospital address and contact details
| Hospital name | North Shore Private Hospital |
|---|---|
| Street address | Westbourne Street, St Leonards NSW 2065, Australia |
| Postal address | Locked Bag 1008, Crows Nest Delivery Centre NSW 2065 |
| General enquiries | (02) 8425 3000 |
| Fax | (02) 8425 3970 |
| Medical enquiries and appointments | Contact your doctor directly. The hospital’s official contact page points patients to the specialist/doctor for medical enquiries and appointments. |
| Nearest Emergency Department | Royal North Shore Hospital Emergency Department, phone (02) 9926 7111. For life-threatening emergencies, call 000. |
| Medical records | Email completed request/consent form to nspmedrec@ramsayhealth.com.au. Requests are answered during business hours Monday to Friday. |
| Official website | North Shore Private Hospital official website |
| Best first step | If you need an operation, admission or consultation, contact your specialist first. If you already have a hospital admission, wait for admission-time confirmation or call the hospital if not contacted by the stated time. |
North Shore Private Hospital map, entrance and patient video
The main hospital entrance for patients and visitors is on Westbourne Street, entering from the western Pacific Highway end. The hospital notes that the main entrance has a drop-off area, valet parking access and access to the Wilson car park behind the hospital.
Helpful Ramsay patient video
This Ramsay Health Care day-case surgery video is useful for patients preparing for a day procedure because it explains the general patient journey and helps reduce uncertainty before coming into hospital.
Who to call at North Shore Private Hospital
Main hospital
Use this for general enquiries, admission-time questions, ward directions, reception and hospital contact.
Pre-admission clinic
Use this if your doctor has asked you to attend the Pre-admission Clinic.
| Need | Best action | Practical note |
|---|---|---|
| Life-threatening emergency | Call 000 | Use 000 for chest pain, stroke signs, severe bleeding, severe breathing difficulty, collapse, major injury or any life-threatening condition. |
| Nearest Emergency Department | Royal North Shore Hospital ED, phone (02) 9926 7111 | North Shore Private’s contact page specifically lists Royal North Shore Hospital as the nearest Emergency Department. |
| Medical appointment | Contact your doctor/specialist directly. | North Shore Private’s official contact page says medical enquiries and appointments should go through your doctor. |
| Hospital admission time | Hospital staff contact patients the business day before admission from 1:30pm. | If you have not been contacted by 7:00pm, call (02) 8425 3000. |
| Medical records copy | Email request/consent form to nspmedrec@ramsayhealth.com.au | Health Information / Records Department staff answer during business hours Monday to Friday. |
| Complaint while admitted | Speak with the Nursing Unit Manager or Director of Clinical Services. | Director of Clinical Services phone listed: 8425 3037. |
| After-hours concern | Contact the After Hours Manager. | After-hours manager phone listed: 8425 3178. |
| Feedback email | WebEnquiries.NSP@ramsayhealth.com.au | Use for CEO or Director of Clinical Services contact via the official feedback page. |
Emergency care, urgent symptoms and private-hospital warning
North Shore Private Hospital is not the place to delay emergency care. For life-threatening symptoms, call 000. For nearby emergency department care, the hospital’s contact page lists Royal North Shore Hospital Emergency Department.
| Emergency action | Call 000 for life-threatening or rapidly worsening symptoms. |
|---|---|
| Nearest Emergency Department listed by hospital | Royal North Shore Hospital, phone (02) 9926 7111. |
| North Shore Private appointments | Medical appointments are arranged with your doctor or specialist, not through a general online booking desk. |
| Cardiac urgent service note | The hospital’s cardiac services page says it offers emergency interventional cardiology 24 hours a day, 7 days a week, and referral to cardiothoracic surgeons 24/7 if required. |
| Simple rule | Use 000 for emergency symptoms; use your specialist/hospital contact for planned private admission, maternity booking, surgery, endoscopy or follow-up questions. |
Appointments, specialist bookings and admission process
How appointments usually work
- For medical enquiries and appointments, contact your doctor directly.
- Use the hospital’s specialist directory if you need to find a specialist.
- Your specialist or doctor advises whether you need admission, day surgery, maternity booking, endoscopy, cardiac care, imaging, pre-admission clinic or another service.
- Hospital staff contact you the business day before admission to confirm details, admission time and fasting instructions if applicable.
- If admission-time contact has not happened by 7:00pm, call the hospital on (02) 8425 3000.
Pre-admission clinic
- Your doctor may ask you to attend the Pre-admission Clinic.
- To make a pre-admission appointment, call (02) 8425 3949.
- The clinic may review medical and surgical history and medicines.
- It may arrange blood tests, X-rays, ECG or other investigations.
- Allied health staff such as dietitian, physiotherapist or stoma therapist may assess needs.
- The clinic helps plan discharge home or rehabilitation.
Bring to pre-admission if requested
| Bring | Why it matters |
|---|---|
| Current medication list | Helps the team review medicines, diabetes medication, supplements, herbal medicines and safety issues. |
| Current X-rays/scans | Helps surgeons, anaesthetists and nurses plan care. |
| Doctors’ letters | Gives the hospital current referral and specialist context. |
| Past medical history from your GP | Helps identify risks, prior conditions and recovery needs. |
| Health fund details | Needed for private insurance confirmation and estimate of patient costs. |
| Medicare, Pension, concession or Veterans’ Affairs card | Needed for identification, eligibility and billing records. |
Hospital services, specialties and patient care areas
North Shore Private Hospital’s official pages describe a broad range of medical, surgical and maternity services. The hospital is also listed as a Sydney University teaching hospital and says comprehensive diagnostic facilities and medical consulting suites are on site.
| Service area | Useful details for patients | Best next step |
|---|---|---|
| Orthopaedics | One of the hospital’s named specialties and service areas. | Book through an orthopaedic specialist. |
| Obstetrics and maternity | Maternity bookings and Birthing Suites have separate phone numbers. | Call Maternity Bookings on (02) 8425 3950 or speak to your obstetrician. |
| Neurosurgery | The hospital lists neurosurgery among its specialties and service pages. | Use specialist referral/appointment pathway. |
| Intensive Care / Critical Care | Cardiac services page notes a 19-bed intensive care unit and coronary care support. | Ask treating doctor/ward about ICU visitor and update process. |
| Cardiac surgery and cardiology | Includes cardiac catheter lab, coronary care, cardiology/cardiothoracic ward and 24/7 emergency interventional cardiology service. | Confirm insurance, admission instructions and specialist fees. |
| ENT, vascular, plastics and general surgery | Listed among the hospital’s specialties and clinical services. | Book through treating specialist. |
| Oncology / day chemotherapy | Clinical services include oncology and day chemotherapy. | Confirm treatment program, costs, parking and support needs. |
| Endoscopy Services | Ramsay Surgical Centre North Shore houses expanded therapeutic Endoscopy Services, with gastroenterologists, colorectal surgeons and urologists. | Endoscopy contact: (02) 8425 3875 or endobook.nsp@ramsayhealth.com.au. |
| Rapid Access TIA and Neurology Service | Available Monday to Friday excluding public holidays for suspected TIA/minor stroke, MS, cranial nerve palsies and other neurological conditions that may warrant hospital admission. | Ask about gap payments and consultation fees before attending. |
| Pharmacy, physiotherapy and allied health | On-site facilities include pharmacy and physiotherapy. Other services include dietetics, diabetes education, DVA liaison, social work and speech therapy. | Ask ward/doctor which services are included and which may be billed separately. |
Parking, drop-off, valet access and public transport
Parking and entrance rules
- Main entrance is on Westbourne Street from the western Pacific Highway end.
- There is a drop-off area at the main entrance.
- Valet parking access is available from the main entrance area.
- Wilson Parking operates the multi-storey car park behind the hospital.
- There is direct car park entrance from Reserve Road.
- You cannot drive from the car park, Reserve Road or eastern Westbourne Street to the main entrance drop-off area.
Payment and parking passes
- Parking fees are displayed at car park entrances.
- Payment can be made at the ticket machine on the ground floor of the multi-storey car park before leaving.
- Payment can also be made at the boom gate by credit card only.
- Concession, daily and weekly passes are available at the Parking Office in the P2 multi-storey car park.
- The Parking Office can provide long-term parking cost and condition information.
Other parking and transport options
| Option | What to know |
|---|---|
| North Shore Health Hub parking | Wilson’s parking is available under the North Shore Health Hub, with entry via Westbourne Street. |
| Westbourne Street parking | Time-limited street parking may be available, but it is not suitable for long admissions or lengthy procedures. |
| Reserve Road parking | Wilson’s multi-storey car park is on Reserve Road behind North Shore Private Hospital. |
| Train | St Leonards train station is the nearest station. Trains from the city on the Northern Line take about 20 minutes to St Leonards, and the walk from the station is about 10 minutes. |
| Bus | Regular buses stop on the Pacific Highway outside Royal North Shore Hospital. Designated 144 buses from Manly to Chatswood stop inside the Royal North Shore/North Shore Private campus. |
| Taxi | A free call taxi phone is located on the ground floor opposite the pharmacy. |
Parking tip: If you have a long procedure, oncology visit, maternity visit or repeated admission, ask the Parking Office about daily, weekly or concession passes before paying casual rates.
Visiting hours, rest periods and maternity visitors
| Area | Visiting information | Practical note |
|---|---|---|
| General wards morning | 10:00am to 1:00pm | Use this for morning visits before patient rest period. |
| Rest period | 1:00pm to 3:00pm | No visitors during this time please, to support recovery after procedures. |
| General wards afternoon/evening | 3:00pm to 8:00pm | Check ward-specific restrictions if the patient has recently had surgery. |
| Maternity | 2:00pm to 4:00pm and 6:00pm to 8:00pm | Use the maternity page or call Maternity for current rules. |
| Long-distance visitors | Call the hospital or ward before travelling. | Visitor rules may change for patient condition, procedures or infection control. |
What to bring for day surgery or overnight admission
Documents and cards
- Correspondence from your doctor or specialist
- Past medical history from your GP
- Current medication list and dosage information
- X-rays and test results relevant to your procedure
- Health fund details and payment for outstanding fees due on admission
- Medicare card
- Pension card, concession card or Veterans’ Affairs Entitlement Card if applicable
- Private health insurance confirmation
Medicines and personal items
- All current medications in original packaging
- Medication for diabetes if applicable
- Herbal medicines and supplements details
- Comfortable clothing and footwear if staying overnight
- Phone and charger
- Hearing aids, glasses, dentures and mobility aids if needed
- For paediatric patients, parents/carers may bring a light diet if the child is a fussy eater or has food allergies.
Avoid bringing valuables or large amounts of money. North Shore Private says it does not accept responsibility for patient valuables.
Overnight stay: rooms, meals, interpreter, social work and discharge
| Patient need | Official detail to know |
|---|---|
| Private rooms | North Shore Private says all rooms are private rooms. |
| Entertainment | In-house entertainment includes Foxtel, free-to-air television and FM radio. |
| WiFi | WiFi is available throughout the hospital. Ask reception desks for login details. |
| Meals | A Diet Aide visits daily to take meal orders for the following day. Special dietary needs can be discussed with Diet Aides on 8425 3164. |
| Visitor meals | Visitors may dine with the patient by ordering from Front Reception. Lunch orders must be made before 10:30am and dinner orders before 3:30pm. There is a cost for visitor meals. |
| Meal times | Breakfast 7:00am-7:45am; morning tea 9:45am-10:30am; lunch 12:00pm-12:45pm; afternoon tea 2:30pm-3:30pm; dinner 5:00pm-5:45pm; supper 7:30pm-8:15pm. |
| Social worker | A social worker can assist with discharge and offer practical/emotional support. This service is complimentary and confidential; nursing staff can arrange an appointment. |
| Interpreter | TIS is available 24 hours a day for doctors and specialists. Ask your doctor or nurse if you need an interpreter. Charges may apply. |
| Discharge time | Discharge time is 9:30am. Arrange transport home by 9:30am. |
| Before leaving | Make sure you have discharge letter, belongings, medications, follow-up appointments, x-rays/scans and any feedback card. |
On-site pharmacy, café, taxi phone and patient facilities
Ramsay Pharmacy
- Location: Ground Floor Entrance, North Shore Private Hospital.
- Phone: 02 8425 3911 or 02 8425 3910.
- Monday to Friday: 9:00am to 5:30pm.
- Saturday: 9:00am to 12:00pm.
- Sunday: closed.
- Services include pharmacist advice, NDSS agency, medication reviews/checks, blood pressure testing, flu vaccinations, health checks, hearing checks and COVID-19 vaccination service.
Shore Shots Café and taxi phone
- Shore Shots Café is on the ground floor next to hospital reception.
- Café Monday-Friday: 6:00am to 6:00pm.
- Café Saturday: 7:30am to 2:00pm.
- Café Sunday: 8:00am to 2:00pm.
- Kiosk Monday-Friday: 5:45am to 1:00pm; closed Saturday-Sunday.
- ATM is available on ground level in Shore Shots Café and at Royal North Shore Hospital.
- Free call taxi phone is on the ground floor opposite the pharmacy.
Maternity bookings, birthing suites and maternity visitor contacts
| Maternity need | North Shore Private detail |
|---|---|
| Maternity bookings | (02) 8425 3950 |
| Birthing Suites | (02) 8425 3288 |
| Location | North Shore Maternity is located at North Shore Private Hospital, Westbourne Street, St Leonards NSW 2065. |
| Email/form note | The maternity contact page says email/contact forms are monitored Monday to Friday during business hours, 9:00am to 5:00pm only. |
| Urgent maternity query | For urgent queries, phone the hospital on 02 8425 3000 or use emergency services if the situation is urgent. |
| Maternity visiting | 2:00pm-4:00pm and 6:00pm-8:00pm, unless the current maternity guidance says otherwise. |
Payment, private insurance, self-funded and overseas patient costs
North Shore Private is a private hospital, so patients should confirm fees before admission. The hospital says patients should approach admission informed of financial obligations and contact the hospital if there are concerns or queries.
| Patient type / cost area | What to check before admission |
|---|---|
| Privately insured patients | Confirm whether your policy covers the treatment, exclusions, restrictions, waiting periods, no-gap/gap cover, excess, co-payment, prostheses/devices and hospital agreement status. |
| DVA patients | DVA Gold Card holders are covered for all treatment. DVA White Card holders are covered subject to DVA approval. |
| WorkCover / third party | Estimated hospital costs must be paid before or on admission unless the hospital has received payment approval from the insurer. |
| Self-funded patients | Estimated hospital costs must be paid before or on admission. |
| Overseas patients | If insured with an overseas insurer, you may be asked to pay estimated hospital costs before or on admission. |
| Estimate of patient costs | The hospital provides an “Estimate of Patient Costs” after processing online admission or admission paperwork. |
| Possible extra costs | Examples include ambulance transfers, non-PBS/discharge medicines, interpreter/hearing/speech services, boarder accommodation, visitor meals, non-Medicare items, personal items, aids/equipment, obstetric packages, phone calls, parking, pathology, radiology, pharmacy and medical/allied health provider accounts. |
| Payment methods | Payments may be made in person by cash, EFTPOS, bank cheque, Visa or Mastercard; by telephone payment with Visa/Mastercard; by BPAY; and sometimes online if admission was completed online. |
Cost script: Ask your insurer: “Is this procedure covered, is there an excess or gap, are prostheses covered, are doctor/anaesthetist/pathology/radiology accounts separate, and will I pay before or on admission?”
Medical records, patient feedback, complaints and after-hours concerns
Medical records
- Use the hospital’s request/consent form if you need a copy of medical records such as a discharge summary from a previous admission.
- Email records requests to nspmedrec@ramsayhealth.com.au.
- Requests are answered by Health Information / Records Department staff during business hours Monday-Friday.
- For urgent clinical follow-up, contact your doctor rather than waiting for records processing.
Complaints and concerns
- If the issue is happening while you are in hospital, speak up before discharge where possible.
- Discuss concerns with the Nursing Unit Manager or Director of Clinical Services on 8425 3037.
- After hours, contact the After Hours Manager on 8425 3178.
- Written complaints can be sent to the CEO or Director of Clinical Services at Locked Bag 1008, Crows Nest Delivery Centre NSW 2065.
- The hospital says written complaints receive a response within seven days.
- NSW Health Care Complaints Commission freecall: 1800 043 159.
Questions to ask before visiting North Shore Private Hospital
For appointments and admission
- “Should I contact the hospital or my specialist for this appointment?”
- “Do I need to complete online admission or paper admission forms?”
- “When will my admission time and fasting instructions be confirmed?”
- “Do I need the Pre-admission Clinic, blood tests, ECG, X-ray or allied health review?”
- “Should I bring current X-rays, doctors’ letters or GP medical history?”
- “What should I do if I am not contacted by 7:00pm before admission?”
For parking, costs and recovery
- “Which entrance should I use: Westbourne Street, Reserve Road, Wilson car park or North Shore Health Hub?”
- “Can I get a daily, weekly or concession parking pass?”
- “What exactly is not covered by my health fund?”
- “Will I receive separate bills from the surgeon, anaesthetist, pathology, radiology or pharmacy?”
- “Do I need transport home by 9:30am discharge time?”
- “Can a social worker help if I need rehabilitation or support after discharge?”
Official links for North Shore Private Hospital patients
| Need | Official link |
|---|---|
| Main hospital website | North Shore Private Hospital official website |
| Contact details | Contact Us |
| Location and entrance | Location |
| Find a specialist | Specialists |
| Before admission | Before Your Admission |
| Day patients | Day Patients |
| Overnight patients | Overnight Patients |
| Payment information | Payment Information |
| Visiting hours | Visiting Hours |
| Parking | Parking |
| Public transport | Public Transport |
| Clinical services | Clinical Services |
| Maternity contact | Maternity Contact Us |
| Pharmacy | Ramsay Pharmacy North Shore Private Hospital |
| Feedback and complaints | Compliments, Concerns and Complaints |
North Shore Private Hospital FAQs
What is the address of North Shore Private Hospital?
North Shore Private Hospital is located on Westbourne Street, St Leonards NSW 2065, Australia.
What is the main phone number for North Shore Private Hospital?
The main general enquiries phone number for North Shore Private Hospital is (02) 8425 3000.
How do I make an appointment at North Shore Private Hospital?
For medical enquiries and appointments, North Shore Private Hospital says to contact your doctor directly. You can use the hospital’s specialist directory if you need to find a doctor.
Does North Shore Private Hospital have an Emergency Department?
The hospital’s official contact page says the nearest Emergency Department is located at Royal North Shore Hospital, phone (02) 9926 7111. For life-threatening emergencies, call 000.
What is the North Shore Private Hospital pre-admission clinic phone number?
If your doctor asks you to attend the Pre-admission Clinic, the appointment phone number listed by the hospital is (02) 8425 3949.
What are North Shore Private Hospital visiting hours?
General ward visiting is 10:00am to 1:00pm and 3:00pm to 8:00pm, with a rest period from 1:00pm to 3:00pm. Maternity visiting is listed as 2:00pm to 4:00pm and 6:00pm to 8:00pm.
Where do I park for North Shore Private Hospital?
Patient and visitor parking is available in the Wilson multi-storey car park behind the hospital, with direct entrance from Reserve Road. Parking is also available under the North Shore Health Hub with entry via Westbourne Street.
What should I bring for admission to North Shore Private Hospital?
Bring doctor correspondence, GP medical history, current medication list, medications in original packaging, relevant X-rays and test results, health fund details, Medicare card and any pension, concession or Veterans’ Affairs card.
What are the maternity contact numbers at North Shore Private Hospital?
Maternity Bookings can be contacted on (02) 8425 3950 and Birthing Suites on (02) 8425 3288.
How can I request medical records from North Shore Private Hospital?
Complete the hospital’s request/consent form and email it to nspmedrec@ramsayhealth.com.au. The Health Information / Records Department responds during business hours Monday to Friday.
Source and update note
This guide is based on official North Shore Private Hospital, Ramsay Health Care and Ramsay Pharmacy pages for contact details, address, admissions, pre-admission clinic, day patients, overnight patients, payment information, parking, public transport, visiting hours, clinical services, maternity contacts, pharmacy services, medical records and feedback contacts. Hospital phone numbers, visiting rules, parking fees, admission processes, specialist availability and costs can change, so confirm urgent or personal details directly before travelling or paying.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.