Wahroonga private hospital visitor planner
The San address, Emergency Care, appointments, parking and admissions guide
Sydney Adventist Hospital, commonly known as the San, is a large private hospital in Wahroonga on Sydney’s North Shore. This guide is built for people who need useful action details before they call, book, drive, visit, attend Emergency Care, arrange admission, find a specialist, check parking fees or prepare for a hospital stay.
The goal is simple: keep the practical San information on this page, and use official links only when you need to complete an action such as online admission, doctor search, directions, account enquiry or specialist booking.
For a life-threatening emergency in Australia, call 000. San Emergency Care is open 24/7, but do not drive or wait if the situation is immediately life-threatening.
FindHospital, Emergency, San Clinic or maternity entrance
CallSwitchboard, Emergency, Patient Services or GP Centre
ConfirmDoctor, admission, estimate, referral and documents
ArriveP1, P2, Emergency parking, drop-off or map route
Check inCards, forms, medicines, scans and payment estimate
Quick contact: Sydney Adventist Hospital address, phone and main actions
Admissions / estimates
Patient Services
Use for admissions, estimates and online enquiry support.
| Need | Official contact/action | What to ask before you go |
|---|---|---|
| Main switchboard | 02 9480 9111 | Ask for the ward, front desk, Emergency Care, Patient Services, accounts, maternity, specialist suite or department. |
| Fax | 02 9480 9266 | Use only when requested by the hospital, doctor’s rooms or admissions team. |
| enquiries@sah.org.au | Use for general enquiries; urgent clinical or admission matters should be handled by phone. | |
| Emergency Care | 02 9480 9171 | Ask about Emergency location, private outpatient fee, ambulance arrival rule and likely next steps. |
| Patient accounts | 02 9480 9900 | Ask about accounts, health fund checks, cashier hours and payment methods. |
| Pre-admission clinic | 02 9480 9115 | Ask about pre-admission review, medication instructions and powered medical devices such as CPAP/BIPAP. |
| Day Procedures Centre | 02 9480 9113 | Ask where to present, fasting instructions and pickup rules after anaesthetic or sedation. |
| Surgical Centre | 02 9480 4461 | Ask which level/entry to use and whether arrival time will be confirmed the day before. |
| San GP Centre appointments | 02 9480 9700 | GP Centre appointments can be booked online, by phone or at reception; standard consultations are listed as 15 minutes. |
| Jacaranda Lodge | 02 9480 9066 | Ask about low-cost onsite accommodation for patients, carers or family members. |
Sydney Adventist Hospital map, campus entrance and official video
The main campus address is 185 Fox Valley Road, Wahroonga NSW 2076. Emergency Care, San Clinic, San Clinic Tulloch, the main hospital, maternity, cancer services and parking areas are not all the same door. Confirm the exact building and entry before travelling.
Official San video
This official Sydney Adventist Hospital video is useful for a quick overview of the San’s services and whole-person care message.
San Emergency Care: location, cost and when to use it
Call 000 for immediate life-threatening symptoms such as severe chest pain, stroke symptoms, severe breathing difficulty, major bleeding, collapse, poisoning, serious injury or severe allergic reaction.
| Emergency Care location | Level 3, 185 Fox Valley Road, Wahroonga NSW 2076. |
|---|---|
| Access route | Access via the traffic lights on Fox Valley Road, take the first left, then follow signs to Emergency Care. |
| Phone | 02 9480 9171 |
| Opening | 24 hours, 7 days. |
| Referral needed? | A doctor’s referral is not required for Emergency Care treatment. |
| How patients are seen | Wait times are a general guide only. Patients are seen in order of urgency on arrival. |
| Possible outcome | Patients may be treated and discharged, admitted to the San, or transferred to another facility if that is the safest care pathway. |
Emergency Care fee guide
| Fee item | Verified detail | Important warning |
|---|---|---|
| Emergency Care attendance | Fixed out-of-pocket fee: $420 full fee. | The Emergency Care Department is a private outpatient service, so the visit cost is not covered by private health insurance. |
| Arriving by ambulance | The San states it waives the $420 fee for patients who arrive by ambulance. | Ambulance charges are separate from the hospital’s Emergency Care fee and depend on your ambulance cover/eligibility. |
| Emergency doctors | The San bills Medicare directly for Emergency Department doctors’ procedures and consults. | Bring your Medicare card and ask if any other charge may apply. |
| Specialist doctors | Specialist doctors may be required and charge their own fees. | Medicare or your health fund may contribute, but you may be responsible for a gap. |
| Other services | Pharmacy, physiotherapy, crutches/splints and diagnostic services may incur a fee if required. | Ask before discharge if you are unsure what will be billed separately. |
Appointments and admissions: exact path for each user intent
| What you need | Micro step-by-step | Contact / action |
|---|---|---|
| See a specialist | 1. Use Find a Doctor. 2. Choose specialty/doctor. 3. Contact the doctor’s rooms. 4. Confirm which suite/clinic you are attending. 5. Ask whether you need a GP referral and hospital admission forms. | Find a Doctor |
| Specialist suite visit | Confirm whether your specialist is in San Clinic, San Clinic Tulloch, San Integrated Cancer Centre, Fox Valley Medical & Dental Centre or Parkway San Clinic. Suite numbers can repeat across buildings. | San Clinics information |
| Hospital admission | 1. Specialist arranges admission. 2. Complete online admission/patient history forms before your stay. 3. Confirm health fund or self-funded estimate. 4. Wait for arrival-time call if your procedure requires it. | Online admissions |
| Admission estimate | Call Patient Services before admission if you need the estimated gap between fund benefits and hospital fees, or the total estimated cost if uninsured. | 02 9480 9903 |
| San GP Centre | Appointments can be made online, by phone or in person at reception. Standard consultations are 15 minutes; request a longer consultation if needed. | 02 9480 9700 |
| Baby/child vaccinations, care plans, iron infusions, Aclasta or venesection | The San GP Centre says these bookings cannot be made via online bookings. Call reception instead. | 02 9480 9700 |
| Radiology day-stay procedure | Book a time by calling Radiology. The pre-admission PDF says a nurse will contact patients 2-3 days before certain radiology procedures to confirm final attendance details. | 02 9480 9850 |
| Maternity admission | 1. See a San obstetrician. 2. Obstetrician provides referral letter. 3. Complete online admission. 4. Ask Patient Services for cost estimate. 5. Confirm health fund obstetrics and Special Care Nursery cover. | 02 9480 9903 / maternitybookings@sah.org.au |
San Clinics and specialist suite locations
Local tip: do not rely only on the suite number. The official San Clinic page warns that the same suite number may also exist in Parkway San Clinic across the road, so confirm the exact building with the specialist’s staff before travelling.
| Clinic / suite area | What is there | Where to park / enter |
|---|---|---|
| San Clinic | Adjacent to the hospital, with access to over 100 specialists across medical and surgical fields, plus San Pathology, Nuclear Medicine and Relish Café. | Access via main entrance on Fox Valley Road. Use onsite paid undercover parking in San Clinic car park P2. |
| San Clinic Tulloch | Located in the Tulloch Building; includes consulting suites and the Syncope – Blackouts and Faints Clinic. | Use main hospital multi-deck car park P1, then Entry Building lifts to Level 2. Entrance is down the corridor to the left of Tulloch Conference Room. |
| San Integrated Cancer Centre consulting suites | Includes suites such as Northern Haematology & Oncology Group and Suite 220. | Use main hospital multi-deck car park P1, then Entry Building lifts to Level 2. |
| San GP Centre | Now located inside the hospital at Suite 202, San Clinic Tulloch. | Use Level 2 of the hospital multi-deck car park via the main entrance at the traffic lights. |
| Parkway San Clinic | Located opposite the hospital at 172 Fox Valley Road, corner of Fox Valley Road and The Comenarra Parkway. Includes consulting suites, outpatient San Radiology & Nuclear Medicine and a café. | Paid parking onsite. Entry/exit lanes are on Fox Valley Road and The Comenarra Parkway; left-in and left-out only. |
Services at Sydney Adventist Hospital
The San describes itself as one of Australia’s most comprehensive private healthcare providers. Its major service areas include acute surgical, medical and obstetric care, with specialist services across emergency, maternity, cardiac, cancer, orthopaedics, urology, radiology, rehabilitation and more.
| Service area | What patients can use this for | Best next step |
|---|---|---|
| Emergency Care | Urgent private outpatient emergency care, open 24/7, with diagnostic and surgical support from the acute hospital. | Call 000 for life-threatening emergencies; otherwise call 02 9480 9171 if you need location or fee confirmation. |
| Maternity | Pregnancy, admission, birthing, postnatal care, lactation support and Special Care Nursery information. | Choose a San obstetrician first, then complete online admission. |
| San Cancer Services | Cancer diagnosis, treatment, integrated cancer centre support, multidisciplinary teams, chemotherapy, oncology and patient navigators. | Use specialist referral pathways and San cancer service pages. |
| San Heart / Cardiac Health | Cardiac services, procedures, technology, rehabilitation and outpatient cardiac care. | Confirm specialist referral, procedure location and health fund cover. |
| San Bone & Joint / Orthopaedics | Orthopaedic assessment, procedures, prehab and rehabilitation pathways. | Book through accredited specialists and confirm admission/estimate. |
| Radiology & Nuclear Medicine | Diagnostic imaging and interventional radiology across hospital, San Clinic and Parkway San Clinic locations. | Confirm which imaging location you need before attending. |
| Pathology | San Pathology enquiries and appointments are listed on the doctor quick reference PDF. | Call 9480 9500 or use official San Pathology information. |
| Pharmacy | Clinical pharmacy support and retail pharmacy access on Level 4; pharmacy dispensary hours are listed in the quick reference PDF. | Ask before discharge if take-home medicines are billed separately. |
| Rehabilitation | Rehabilitation facility with physiotherapy gymnasium and hydrotherapy pool for eligible transfer from acute care. | San Rehab/Prehab contact listed as 9480 3460 in the quick reference PDF. |
| Cancer Support Centre | Drop-in support at Jacaranda Lodge with groups, counselling, reflexology, oncology massage, wig library, bereavement support and volunteer radiotherapy transport. | Call 9480 9061 or 9480 9062, or email support@sah.org.au. |
Parking, drop-off, pick-up and payment at the San
| Parking / entry | Use this for | How to enter |
|---|---|---|
| P1 Multi-deck | General public hospital parking and pick-up/drop-off. | Enter via traffic lights on Fox Valley Road, Entry 1 – White Road. Continue past Emergency and San Clinic car parks to P1. |
| P2 San Clinic | San Clinic patients. | Enter via Entry 1 – White Road, continue past Emergency and enter P2 via boom gate to the left. |
| Emergency parking | Restricted short-term parking when bringing a patient to Emergency Care. | Enter via Entry 1 – White Road and turn left immediately. |
| Entry 2 / Ludowici Way | Cardiac Rehabilitation, Children’s Sleep Disorders Unit, Cancer Support Services, Jacaranda Lodge or Beattie Complex. | Enter rear hospital parking via Entry 2, Ludowici Way. |
| Parkway San Clinic parking | Parkway San Clinic at 172 Fox Valley Road. | Entry/exit lanes are on Fox Valley Road and The Comenarra Parkway; left-in and left-out only. |
Parking fees from 1 July 2025
| Time | Rate |
|---|---|
| 0 – 20 minutes | Free |
| 20 minutes – 1 hour | $9 |
| 1 – 2 hours | $13 |
| 2 – 3 hours | $17 |
| 3 – 4 hours | $20 |
| 4 – 5 hours | $23 |
| 5 – 24 hours | $25 |
| Weekly multi-entry pass | $61 |
Pay stations and parking help
- Pay before returning to your car where possible.
- All pay stations take credit cards.
- Cash and card machines are listed on Level 2 near Clark Tower entrance from the car park, and Level 4 near lifts and car park entrance.
- Credit card payment can also be made at an exit boom gate.
- Licence plate recognition opens the gate automatically once payment is made at a pay station or the entrance.
- For parking issues onsite, visit the Wilson parking office on Level 2 of the carpark, opposite the concierge.
- For parking questions when not onsite, email enquiries@sah.org.au.
What to bring for admission, surgery or day procedure
Cards, forms and documents
- Medicare card
- Safety Net card if relevant
- Veterans’ Affairs card if relevant
- Centrelink concession card if relevant
- Health fund card
- Paperwork not already sent to the hospital
- Relevant x-rays, scans or films
- Payment for estimated gap or estimated hospitalisation cost if uninsured
Medicines and personal items
- Current medicines in original labelled packaging
- Prescriptions and repeat forms
- Non-prescription/herbal medicines you regularly use
- Contact details of your regular pharmacy
- Hard case for glasses, hearing aids or dentures, labelled with your name
- Small overnight bag if staying overnight
- Sleepwear, slippers and personal toiletries for overnight stay
Medication warning: the pre-admission guide says current medications cannot be administered unless provided in original labelled packaging. Re-supply by the hospital pharmacy may be charged.
Arrival and discharge rules users often miss
| Arrival time | If admitted on the day of procedure, staff may contact you between 4pm and 8pm on the working day or evening before admission to give your required arrival time. |
|---|---|
| Day-before admission | If admitted the day before your procedure, attend the Access Centre on Level 4 Clifford Tower between 4pm and 5pm unless your doctor requests otherwise. |
| Same-day discharge | If discharged the same day after a procedure, arrange a responsible adult to drive/accompany you and stay with you overnight. |
| First 24 hours after procedure | The pre-admission guide says do not drive, drink alcohol, remain alone unless approved by your specialist, or make complex/legal decisions. |
| Overnight discharge time | For overnight patients, discharge is before 10:00am. |
| Valuables | Do not bring jewellery, large sums of money or unnecessary valuables unless settling an account in cash on admission. |
Accounts, health insurance, estimates and private billing
Account enquiries
For account enquiries, call 02 9480 9900. Staff are available during office hours, Monday to Friday.
Cashier hours: Monday to Friday, 9:00am – 4:00pm.
Admission estimate
For estimated gap costs or estimated hospitalisation costs, call Patient Services on 02 9480 9903.
Do this before admission if you are uninsured, self-funded, private, DVA, WorkCover or third-party funded.
| Patient situation | What the San says / what to confirm |
|---|---|
| Private health insurance | Confirm your fund cover, waiting periods, excess, exclusions and any gap before admission. Some doctor accounts are separate from the hospital account. |
| No health insurance | You may need to pay total estimated hospitalisation costs before or on the day of admission. |
| Workers’ compensation / public liability / third-party | Approval from the insurer is required before admission. If approval is not received, you may need to pay the estimated amount on or before admission. |
| DVA Gold Card | Gold Card Veterans’ Affairs patients do not require prior approval before admission. |
| DVA White Card | The hospital will ensure prior approval is received for White Card holders. |
| DVA private room | DVA does not cover veterans for private room accommodation, so a daily gap payment applies if occupying a private room. |
| Maternity | Maternity doctor accounts, anaesthetist accounts, paediatrician newborn consultation fees and hospital accounts may be separate. Ask Patient Services for an estimate. |
Visiting patients: hours, restrictions and infection prevention
| Visitor topic | Official detail |
|---|---|
| General ward visiting | The San says many wards do not have designated visiting hours, except Maternity, Coronary Care, and Intensive Care. |
| After 9pm access | Hospital buildings are locked after 9pm. Use intercom facilities at Level 2 and Level 4 entry doors from the P1 multi-deck car park. |
| Do not visit if unwell | Visitors should not attend if symptomatic with acute respiratory illness, including COVID-19 or influenza, or another infectious disease such as gastroenteritis. |
| Hand hygiene | Use soap/water or hand rub when entering the ward, before helping with meals, after bathroom/toilet help, and when leaving the ward. |
| CCU / ICU | Immediate family only may be requested, and visits may be limited to one visitor at a time. |
| Maternity rest period | Maternity rest period is 1:00pm – 3:00pm daily. No visitors other than partners/support persons during this time. Maternity visiting ends at 8:00pm. |
| Children’s Ward rest period | Children’s Ward rest period is 12:30pm – 2:30pm daily, with visitor number restrictions for medical and surgical paediatric patients. |
| Special Care Nursery | Parents, grandparents and siblings are welcome anytime, but only one set of grandparents should visit at a time and grandparents/siblings should be accompanied by a parent unless arranged otherwise. |
| Onsite accommodation | Jacaranda Lodge is onsite and provides accommodation options for patients, carers and visiting family members. |
San Maternity booking, contacts and cost questions
| Maternity need | What to do | Contact |
|---|---|---|
| Start maternity booking | First see a San obstetrician. The obstetrician provides a referral letter after your first appointment. | Maternity bookings |
| Book hospital stay | Complete admission forms online and read the Pre-Admission Guide. | Online admission |
| Cost estimate | Ask Patient Services for the estimated cost of your stay and check your health fund obstetrics and Special Care Nursery cover. | 02 9480 9903 / maternitybookings@sah.org.au |
| General maternity questions | At around 35 weeks, San says patients receive a booklet by email and a text invitation to a group midwife chat via Zoom. | 02 9480 4154 / maternityenquiries@sah.org.au |
| Birthing Unit | Use for birthing-unit contact where appropriate. | 02 9480 4161 |
| Lactation Consultants | Breastfeeding and lactation support. | 02 9480 4071 |
| Special Care Nursery | Special care nursery contact. | 02 9480 4162 |
| Postnatal Maternity Ward | Postnatal ward contact. | 02 9480 4060 |
San Maternity is located on the top two levels of the Clark Tower.
Patient support, accommodation, cafés, retail and onsite amenities
Cancer Support Centre
Located in Jacaranda Lodge. Free services listed in the quick reference PDF include support groups, education, counselling, reflexology, oncology massage, wig library, bereavement support and volunteer transport to radiotherapy.
Jacaranda Lodge
Low-cost onsite accommodation with 28 rooms, including two family units, common kitchen and dining areas. No nursing care is available.
9480 9066 Monday-Friday 8:00am-5:00pm / jacarandalodge@sah.org.au
| Amenity | Location / detail |
|---|---|
| San Café | Level 4, Clifford Tower. Offers contemporary vegetarian cuisine, drinks, fruit, sandwiches, cakes, pastries, confectionery and selected hot meals/salads. |
| Relish Café | Level 3, San Clinic. Offers breakfast, lunch, muffins, slices, snacks, coffee and other beverages. |
| Tulip Shi Café | Level 2, Integrated Cancer Centre. Offers sandwiches, wraps, muffins, slices, snacks, coffee and beverages. |
| ATM | Level 4, Clifford Tower. |
| Retail | San Gifts, SAH Floral Boutique, Hair at the San, Adventist Book Centre, and SAH Pharmacy and Gift Shop. |
| Vending machines | Available throughout the hospital. |
Doctors, specialist availability and what not to assume
Important: doctor schedules, clinic days, fees and suite locations can change. This page should not publish guessed doctor availability. Use the San Find a Doctor tool and then confirm directly with the doctor’s rooms.
How to find a San specialist
- Open the official San Find a Doctor page.
- Search by specialty, condition, doctor name or service.
- Call the doctor’s rooms shown in the profile.
- Ask whether they admit/treat patients at Sydney Adventist Hospital.
- Confirm referral need, consultation fee, expected gap and exact suite location.
Questions to ask doctor’s rooms
- “Is the appointment at San Clinic, San Clinic Tulloch, Integrated Cancer Centre or Parkway San Clinic?”
- “Do I need a GP referral?”
- “What is the consultation fee and expected Medicare/private insurance rebate?”
- “If surgery/admission is needed, who sends the hospital booking?”
- “Do I need to complete online admission before the appointment/procedure?”
Official action links for Sydney Adventist Hospital
| User need | Official action page |
|---|---|
| Main hospital website | Sydney Adventist Hospital official website |
| Contact details | Contact the San |
| Online admission | Complete online admission |
| Find a doctor | Find a Doctor |
| Find a service | Find a Service |
| Emergency Care | San Emergency Care |
| Emergency Care fees | Emergency Care fees |
| Parking and drop-off | Drop-off, pick-up and parking |
| Visiting a patient | Visiting patients |
| Visitor amenities | Cafés, retail and amenities |
| Accounts and health insurance | Accounts and health insurance |
| Admission information | Your admission |
| Consulting suites | San Clinics and consulting suites |
| Maternity bookings | Maternity bookings and enquiries |
| Regional/international patients | Regional and international patients |
| Official video gallery | The San video gallery |
Sydney Adventist Hospital FAQs
What is the address of Sydney Adventist Hospital?
Sydney Adventist Hospital is located at 185 Fox Valley Road, Wahroonga NSW 2076, Australia.
What is the main phone number for Sydney Adventist Hospital?
The main Sydney Adventist Hospital switchboard phone number is 02 9480 9111.
Is Sydney Adventist Hospital the same as the San?
Yes. Sydney Adventist Hospital is commonly known as the San.
Does Sydney Adventist Hospital have Emergency Care?
Yes. San Emergency Care is located on Level 3 at 185 Fox Valley Road, Wahroonga, and is open 24 hours a day, 7 days a week.
What is the San Emergency Care phone number?
The San Emergency Care phone number is 02 9480 9171. For life-threatening emergencies in Australia, call 000.
How much does Emergency Care cost at the San?
The San lists a fixed out-of-pocket Emergency Care fee of $420 for patients. The hospital states this fee is waived for patients who arrive by ambulance.
How do I book admission at Sydney Adventist Hospital?
Admission is usually arranged by an accredited specialist doctor. Patients should complete online admission and patient history forms before their hospital stay.
How do I find a specialist at Sydney Adventist Hospital?
Use the official San Find a Doctor tool, then contact the doctor’s rooms to confirm appointment availability, referral requirements, fees and the exact clinic location.
How much is parking at Sydney Adventist Hospital?
From 1 July 2025, parking is free for 0-20 minutes, $9 for 20 minutes to 1 hour, $13 for 1-2 hours, $17 for 2-3 hours, $20 for 3-4 hours, $23 for 4-5 hours, $25 for 5-24 hours, and $61 for a weekly multi-entry pass.
What should I bring for admission at the San?
Bring Medicare, Safety Net, Veterans’ Affairs, Centrelink concession and health fund cards if relevant, hospital paperwork, scans or films, current medications in original containers, prescriptions, and payment for any estimated gap or uninsured hospitalisation costs.
Source and update note
This guide is based on official Sydney Adventist Hospital and Adventist HealthCare pages, plus official San PDF information for pre-admission, contacts, patient services, parking, Emergency Care, visiting, accounts, maternity, consulting suites and patient support. Phone numbers, fees, parking rates, visiting rules, clinic locations, doctors and admissions processes can change, so confirm personal or urgent details directly with the San before travelling or booking.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.