Ryde Hospital phone numbers, outpatient steps, map and parking guide
Ryde Hospital is a district general hospital in Eastwood, NSW, serving the Ryde community. This guide brings the useful official information into one place: address, switchboard, emergency contact, outpatient appointment process, parking changes during redevelopment, map, visitor hours, surgery preparation, patient facilities, feedback contacts and what to bring.
Use the quick sections below to decide whether to call, attend Emergency, confirm an outpatient appointment, arrange drop-off, prepare for day surgery, ask for an interpreter, or find the correct building on campus.
Fast contact box: address, switchboard, Emergency and appointments
Main hospital
Ryde Hospital
Denistone Road, Eastwood NSW 2122
Official main reception / switchboard.
Outpatient help
Clinic-specific contact
Use the clinic number on the official clinic page or appointment letter.
Allow 3-4 hours for an outpatient appointment.
| Need | Official contact/action | What to say or confirm |
|---|---|---|
| Main reception / switchboard | (02) 9858 7888 | Ask for the ward, clinic, Emergency, admissions, medical records, patient representative or department. |
| Emergency Department | (02) 9858 7233 | Use 000 for serious or life-threatening symptoms. Emergency and front entry access via Denistone Road remains open. |
| Diabetes clinic | (02) 9858 7580 | Confirm referral status, clinic location and appointment instructions. |
| Dietetics | (02) 9858 7580 | Ask whether Medicare, referral, appointment location or preparation applies. |
| Physiotherapy | (02) 9858 7558 | Confirm site, level, waiting time and whether carer/support person can attend. |
| Podiatry | (02) 9858 7547 | Confirm clinic location and documents to bring. |
| Health information / medical records | (02) 9858 7595 | Ask about record access, forms, identity requirements and processing steps. |
| Feedback, compliments or complaints | (02) 9858 7329 | Patient representatives are available Monday to Friday during business hours. |
| Redevelopment / access changes | (02) 9978 5411 | Use this for current redevelopment, access and parking change questions. |
Ryde Hospital map, entrances and getting there
The official address is Ryde Hospital, Denistone Road, Eastwood NSW 2122. The main entrance and Emergency Department are located via Denistone Road. If driving, turn off Blaxland Road onto Florence Avenue, then turn right onto Denistone Road.
Public transport
- Bus: catch bus 515 from Eastwood Station to the city; it stops outside the hospital.
- Train: get off at Eastwood Station. The hospital is about a 1 km walk from Eastwood Station.
- Alternative: from Eastwood Station, use bus 515 instead of walking if mobility or weather is a concern.
Campus map tips
- Main entrance: Denistone Road.
- Emergency Department: Building 6 area on the official map.
- Graythwaite Rehabilitation Centre: enter via Fourth Avenue.
- Parking entrance: shown near Denistone Road / Florence Avenue area on the official map.
Parking and drop-off during Ryde Hospital redevelopment
Access and parking changed from 14 May 2025 because of the Ryde Hospital redevelopment and preparation for the new Acute Services Building. Do not assume old parking directions are still correct.
| Current access item | Official detail |
|---|---|
| Patient, visitor and accessible parking | Now in the Interim ICU/CCU undercroft and at Graythwaite Rehabilitation Centre. Graythwaite parking is time-limited to two hours. |
| Disability parking | Available at the front entry, Emergency Department, undercroft and Graythwaite. |
| Front entry and Emergency access | Access via Denistone Road remains open at all times. |
| Vehicle entry and exit | Enter via Denistone Road and exit via the road next to NSW Ambulance. |
| Height restriction | 2 metre height restriction is in place. |
| Drop-off zones | Main entrance off Denistone Road and in front of Graythwaite Rehabilitation Centre off Fourth Avenue. |
| Best practical tip | Because on-site spots are limited during redevelopment construction, consider drop-off or allow extra time for street parking. |
Services available at Ryde Hospital
Ryde Hospital is a district general hospital. Official NSLHD information says patients can access emergency care, intensive care, specialty rehabilitation and a variety of outpatient services. The campus also includes Graythwaite Rehabilitation Centre.
| Service area | What is available / useful detail | What to confirm before attending |
|---|---|---|
| Emergency care | Emergency Department service is available 24 hours. | Call 000 for life-threatening symptoms. |
| Intensive care | Ryde Hospital provides intensive care services; Interim ICU/CCU access is also referenced in current parking changes. | Visiting and access rules may differ by ward/clinical area. |
| General medical | General medical inpatient care is part of Ryde Hospital services. | Ward location and visiting arrangements. |
| Elective surgery / perioperative unit | Day surgery is available when the doctor decides an overnight stay is not needed. | Arrival time, fasting rules, escort home and overnight adult supervision. |
| Orthopaedics | Orthopaedic clinic is listed under outpatient services. | Referral, x-rays/scans and appointment time. |
| Midwifery / antenatal | Antenatal clinic is listed under outpatient services. | Clinic booking, referral and what to bring. |
| Aged care and rehabilitation | Graythwaite Rehabilitation Centre is co-located and supports inpatient medical rehabilitation and specialist burns services. | Correct entry point, usually via Fourth Avenue for Graythwaite. |
| Community health | Child and family, drug and alcohol and mental health community services are listed in official hospital information. | Referral pathway and correct service location. |
| Medical imaging / radiology | Radiology is listed in Building 6 on the official campus map. | Referral, appointment, preparation and any fee risk. |
| Pathology / pharmacy | Pathology and pharmacy are listed in Building 6 on the official map. | Opening hours and whether a request form/prescription is required. |
Outpatient appointments, referral processing and clinic locations
Ryde Hospital offers medical, allied health and nursing outpatient services across several campus locations. Referrals are registered, screened and triaged by the relevant clinician.
Referral process
- Referral can be received by email, fax, hand delivery or e-referral.
- The referral is registered as received, then screened and triaged.
- Accepted referrals are given urgency category 1, 2 or 3.
- Category 1: to be seen within 30 days.
- Category 2: to be seen within 90 days.
- Category 3: to be seen within 365 days.
- Ryde will notify the patient by phone or letter.
- Processing normally takes up to two weeks, so allow time before calling.
If your referral is not accepted
- If the referral does not meet clinic criteria, it may be returned to your GP.
- The GP may be asked for more information.
- You should also receive a letter notifying you.
- If your symptoms worsen while waiting, seek GP advice so updated information can be sent for re-triage.
- Call 000 in an emergency.
Outpatient clinic locations on campus
| Location | Clinics/services listed there |
|---|---|
| Outpatients Level 1, Building 6 | Pre-admission clinic, Cardiology clinic, Chest clinic, Women’s Health Physiotherapy, Antenatal clinic, Stomal Therapy clinic, Sydney Home Nursing Wound Clinic, Sydney Home Nursing Continence Clinic, Orthopaedic clinic. |
| Denistone House | Diabetes service, Podiatry clinic, Speech Pathology clinic, Osteoporosis Refracture Prevention clinic, Dietetics and Nutrition clinics. |
| Graythwaite Rehabilitation Centre, Level 1 | Community Aged Care and Rehabilitation Service, Hydrotherapy, Rehabilitation Medicine clinics, Amputee clinic, Sexuality and Intimacy clinic. |
Appointment changes, telehealth, interpreters and costs
| User question | Official answer converted into action |
|---|---|
| How do I cancel or reschedule? | Call the clinic phone number listed on the clinic webpage or appointment letter as soon as possible, so another patient can use the appointment slot. |
| Can I have telehealth or phone appointment? | It may be possible. Contact the clinic and ask whether phone or video conferencing is suitable for your appointment. |
| I lost my telehealth link. | Call the clinic and ask them to resend the link so you can attend online. |
| Can transport be organised? | Ryde Hospital does not have general transport options. Discuss transport with the referring practitioner. If the patient is coming from a nursing home, the clinic can arrange transport. |
| Can I bring a carer? | Yes, carers can attend outpatient appointments. |
| What if I need a wheelchair? | Ask main reception as you enter the main entry; they can organise it for you. |
| What if I need an interpreter? | Tell the hospital at the time of booking. To add an interpreter to an existing booking, call the clinic number. |
| Is there an outpatient cost? | There is no cost for Medicare patients. If you do not have a Medicare card, a charge applies and needs to be paid at the time of appointment. |
| What if I have COVID-19 symptoms? | Call the hospital before attending. Urgent appointments may still proceed with precautions; non-urgent appointments may be rescheduled. |
Visiting hours, masks, smoking and patient updates
| General visiting hours | 11:00am-1:00pm and 3:00pm-8:00pm. |
|---|---|
| Outside visiting hours | Discuss with the nursing unit manager of the ward. |
| If unwell | Stay home if you feel unwell, get tested and isolate where appropriate. |
| Mask and hygiene | Visitors are asked to wear a mask while in hospital, wash hands regularly and use hand sanitiser. |
| Children visiting | Children may visit patients but must be under adult supervision at all times. |
| After-hours / overnight carer stay | The patient booklet says overnight stays for carers may be accommodated; speak with nursing staff. |
| Patient progress updates | The hospital recommends one designated person make enquiries on the patient’s behalf and pass updates to family/friends. |
| Smoking | The hospital and grounds are smoke-free. Individuals observed smoking on hospital grounds may be fined. Quitline: 13 7848. |
Day surgery and pre-admission: practical checklist
Ryde Hospital offers day surgery in the perioperative unit when the patient and doctor decide an overnight stay is not required.
Before surgery
- If surgery is before midday: do not eat or drink after midnight the night before.
- If surgery is after midday: do not eat or drink after 6:00am.
- No eating or drinking includes water, lollies and chewing gum.
- Follow special preparation instructions, such as colonoscopy instructions, exactly.
- Unless told otherwise, continue medications with a sip of water only.
- Tell your treating doctor if you take arthritis medicines, blood thinners, aspirin or diabetes medication.
On the day
- Enter via the main entrance and present to the counter.
- Arrive at the specified time so paperwork and checks are not rushed.
- Bring test results, x-rays, ultrasounds and scans if relevant.
- Bring Medicare card or health fund card.
- Bring any medication you take.
- Wear loose, comfortable clothing.
- Do not wear nail polish, make-up, jewellery or high-heeled shoes.
Getting home after surgery
| Escort home | Arrange for a friend or relative to take you home after the operation. |
|---|---|
| Overnight supervision | That person, or another adult, must stay with you overnight. |
| Taxi | You may take a taxi home only if accompanied by another adult. |
| Pick-up timing | Friends/relatives can call the perioperative unit on (02) 9858 7178 or (02) 9858 7170 to confirm collection time. |
| If you feel unwell before surgery | Tell your doctor, call admissions on (02) 9858 7888, or contact the perioperative unit on (02) 9858 7555. |
| After anaesthetic: next 24 hours | Do not drive, operate heavy machinery, drink alcohol or sign important documents. |
Facilities, Wi-Fi, café, prayer room, security and TV hire
| Café and dining | Café open seven days, selling meals, snacks, tea, coffee and cold drinks. A small selection of gifts, newspapers and magazines is also available. |
|---|---|
| Snack machines | Available in the main foyer and Emergency Department waiting room. |
| Prayer / quiet reflection | A room is available for quiet reflection or prayer at any time. |
| Security | Security staff work 24 hours, seven days. Security office is in the Emergency Department waiting room. Mobile: 0404 014 189. |
| Free guest Wi-Fi | Available. Patient booklet lists network name: _NSW_Health_Guest_Wifi_RYDE. |
| TV hire | Daily rental: $7 for pensioners, $9 for non-pensioners, free for private patients. |
| Support services | Chaplaincy, carer support, REACH, interpreters and Patient Representative support are listed in the patient booklet. Ask the nurse in charge. |
| Personal belongings | Bring toiletries for longer stays. Leave valuables at home where possible; if unable, money and valuables can be locked in the hospital safe. |
Building reference numbers from the official Ryde Hospital map
| Building / map number | What is located there |
|---|---|
| 2 | Operating Suite |
| 4 | Piccolo Me Café |
| 5 | Switchboard & Reception, Admissions, Cashier, Integrated Booking Unit & Administration |
| 6 | Emergency Department, Nursing Administration, Outpatient Clinics, Pathology, Pharmacy, Radiology, Security |
| 7 | Community Mental Health |
| 9 | Ward 6 ground floor, Ward 7 level 1, Ward 8 level 2 |
| 10 | Denistone House: Diabetes Service, Dietetics, Occupational Therapy, Speech Pathology, Social Work, Podiatry, Osteoporosis Refracture Prevention and related services |
| 20 | Graythwaite Rehabilitation Centre: enter via Fourth Avenue; includes GR4 Rehab level 1, CAReS level 1, Ward 5 General Medicine level 2, Outpatient Physiotherapy level 2 and Food Services level 3 |
| 23 | Intensive Care Unit and Coronary Care Unit |
Feedback, complaints, medical records and patient representative
Feedback or complaint
Phone: (02) 9858 7329
Email: NSLHD-RHPatientRepresentative@health.nsw.gov.au
If you do not feel comfortable discussing a concern with the manager or involved staff, contact the patient representative officer.
Medical records
Health information service: (02) 9858 7595
Ask what ID, authorisation form, timeframe or fee applies before making a request.
Official Ryde Hospital action links
| Task | Official page | Use it for |
|---|---|---|
| Main hospital page | Ryde Hospital official page | Address, main phone, services and hospital overview. |
| Contact numbers | General enquiries | Switchboard, Emergency, clinic and patient contact numbers. |
| Outpatient services | Outpatient services | Clinic list, locations and outpatient service details. |
| Outpatient FAQs | Ryde Outpatients FAQs | Referral processing, telehealth, cost, parking and interpreter questions. |
| Parking | Where to park | Redevelopment access and parking changes. |
| Hospital map | Hospital map | Campus map and building locations. |
| Visiting | Visiting information | Visiting hours, mask, hygiene and smoking information. |
| Day surgery | Pre-admission information | Fasting, medication, arrival, pick-up and recovery instructions. |
| Admitted patients | Admitted patient information | Patient booklet, safety, carers, rights and patient resources. |
| Facilities | Facilities and amenities | Café, prayer room, security and Wi-Fi. |
| Feedback | Consumer feedback | Compliments, complaints, patient representative support. |
| Redevelopment | Ryde Hospital redevelopment | New hospital construction, access changes and redevelopment contact. |
| Pay bill | Make a payment | Hospital payment action page. |
Ryde Hospital FAQs
What is the address of Ryde Hospital?
Ryde Hospital is located on Denistone Road, Eastwood NSW 2122.
What is Ryde Hospital’s main phone number?
The main reception and switchboard number is (02) 9858 7888.
Does Ryde Hospital have an Emergency Department?
Yes. Ryde Hospital has an Emergency Department open 24 hours. For life-threatening emergencies, call 000.
What is Ryde Hospital Emergency Department phone number?
The Emergency Department phone number listed by Ryde Hospital is (02) 9858 7233.
How do I get to Ryde Hospital by public transport?
You can catch bus 515 from Eastwood Station to the city, which stops outside the hospital. The hospital is also about a 1 km walk from Eastwood Station.
Where do I park at Ryde Hospital?
During redevelopment, patient, visitor and accessible parking is in the Interim ICU/CCU undercroft and at Graythwaite Rehabilitation Centre, with Graythwaite parking time-limited to two hours.
Is there a cost for Ryde Hospital outpatient appointments?
Ryde Outpatients says there is no cost for Medicare patients. If you do not have a Medicare card, a charge applies and needs to be paid at the time of appointment.
How long should I allow for a Ryde Hospital outpatient appointment?
Ryde Outpatients recommends allowing at least three to four hours and planning for the full four hours.
What are the visiting hours at Ryde Hospital?
General visiting hours are 11:00am-1:00pm and 3:00pm-8:00pm. If you need to visit outside these hours, discuss it with the nursing unit manager.
What should I bring for day surgery at Ryde Hospital?
Bring relevant test results, x-rays, ultrasounds or scans, your Medicare card or health fund card, and any medication you take. Wear loose comfortable clothing and do not bring valuables.
Source and update note
This guide is based on official Northern Sydney Local Health District Ryde Hospital pages, official Ryde Hospital PDFs, Healthdirect listing checks and NSW emergency guidance. Details such as parking arrangements, redevelopment access, outpatient rules, clinic contacts and visitor policies can change. For personal, urgent or appointment-specific information, confirm directly with Ryde Hospital before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.