Robina public hospital emergency, appointment, map and parking guide
Robina Hospital is a public hospital in Robina on the Gold Coast. This guide gives patients, carers and visitors the practical details they normally need before calling, attending Emergency, changing an outpatient appointment, checking referral rules, using the map, parking, arranging interpreter support or visiting a patient.
The goal is simple: put the useful official information inside this page first, then link to the official Gold Coast Health pages only when you need to complete an action such as getting directions, downloading the hospital map, checking parking eligibility, rescheduling an appointment or submitting feedback.
Fast answer: Robina Hospital address, phone and emergency contact
Emergency
Open 24 hours
Emergency Department entrance is on Bayberry Lane.
Call 000 for a life-threatening emergency.
Outpatient help
Gold Coast Health Outpatients
Use this for outpatient appointment advice and rescheduling questions.
| Official hospital name | Robina Hospital |
|---|---|
| Also known as | Robina Campus, Gold Coast Hospital |
| Street address | 2 Bayberry Lane, Robina QLD 4226 |
| Main phone | 07 5668 6000 |
| Gold Coast Health general enquiries | 1300 744 284; alternate phone 07 5687 000 |
| Non-urgent health advice | Call 13 HEALTH (13 43 25 84) to speak with a registered nurse 24 hours a day, 7 days a week. |
| Mental health crisis support | Call 1300 MH CALL (1300 642 255) for acute mental health advice and assessment. |
| Consumer Feedback Service | Phone 07 5687 2048; email GCCFS@health.qld.gov.au |
| Postal address | Robina Hospital, Locked Bag 15, Robina QLD 4226 |
| Official website | Robina Hospital official Gold Coast Health page |
What should you do first?
| Your situation | Best next step | Do not miss this |
|---|---|---|
| Severe or life-threatening symptoms | Call 000 now. | Use 000 for chest pain, stroke symptoms, severe breathing trouble, major injury, collapse, poisoning, major bleeding or severe allergic reaction. |
| Need Emergency Department care but not sure how urgent it is | For urgent symptoms, attend Emergency or call 000 if life-threatening. For non-urgent advice, call 13 HEALTH. | Robina Hospital has a 24-hour Emergency Department. |
| Need to change an outpatient appointment | Call Gold Coast Health Outpatients on 1300 744 284. | If you have cough, fever or shortness of breath, call before attending because your appointment may need to be rescheduled. |
| Waiting for your first specialist appointment | Check your referral/waitlist letter and contact Outpatients if you have not received appointment details. | Many specialist services need a GP referral and may place patients on an outpatient waitlist. |
| Your condition worsens while waiting | Contact your GP or the hospital/outpatient contact on your letter; attend Emergency if symptoms become urgent. | Do not wait silently if symptoms change significantly. |
| Need interpreter support | Tell staff when confirming your appointment or when you arrive. | Interpreter support is free for Queensland Health consumers who are not proficient in English or are Deaf or hard of hearing. |
| Need accessible parking or accessible facilities | Use the southern car park/main entrance area or call ahead if mobility assistance is needed. | QFinder lists accessible building, parking, toilets and telephone options for Robina Hospital. |
| Need to make a complaint or compliment | Speak to staff first if possible, then contact the Consumer Feedback Service. | Gold Coast Health says your care will not be affected by making a complaint. |
Robina Hospital map, entrances and finding your way
Robina Hospital is located on the corner of Robina Town Centre Drive and Bayberry Lane. Gold Coast Health lists three main arrival points for patient pick-up or drop-off: the main entrance on Bayberry Lane, the Emergency Department on Bayberry Lane, and the Transfer Unit.
Official finding-your-way video
Gold Coast Health links a Robina Hospital wayfinding video from its official parking/finding-your-way section. Watch it before visiting if you want a visual overview of where to go after arriving.
Entrances, drop-off and pick-up points
| Where you are going | Use this entrance or area | Practical instruction |
|---|---|---|
| Main hospital visit | Main entrance on Bayberry Lane | Use this for most planned visits, general enquiries, wards and standard hospital access. |
| Emergency Department | Emergency Department on Bayberry Lane | Use the Emergency entrance for emergency presentations. Call 000 first if symptoms are life-threatening. |
| Transfer Unit | Level 1, A Block, 2 Bayberry Lane | Gold Coast Health lists the Robina Hospital Transfer Unit phone as 07 5668 6570 and alternate phone 07 5668 6568. |
| Emergency Department drop-off | Emergency Department car park on the northern side | Drop-off/pick-up is for Emergency Department patients only. Maximum duration is 30 minutes; after presenting at reception, move the vehicle to the northern car park. |
| Patient/visitor parking near main entrance | Southern car park | Gold Coast Health says patient, visitor and disabled parking is available in the southern car park at the main entrance from Bayberry Lane. |
| Additional patient/visitor parking | Northern car park | Patient and visitor parking is available at the northern end of the facility past the Emergency Department. |
Appointments, outpatient clinics, referrals and waitlists
Robina Hospital outpatient services are part of Gold Coast Health. As an outpatient, you usually see a specialist doctor and may also see other health professionals or have x-rays, scans, blood tests or other investigations.
Outpatient appointment phone
- Call Gold Coast Health Outpatients on 1300 744 284.
- Use this number for appointment advice, rescheduling questions and instructions before attending.
- If you have cough, fever or shortness of breath, call before your appointment because you may need to reschedule.
- Your appointment may be at Robina Hospital, Gold Coast University Hospital, Robina Health Precinct, Varsity Lakes Day Hospital or another Gold Coast Health location.
Referral rules
- If you have a Medicare card, you can be treated as a public patient at no charge by a doctor appointed by the hospital.
- Many specialist hospital services require a GP referral before an appointment can be made.
- Your GP decides if specialist treatment is needed and sends a written referral to a specialist doctor at one of the hospitals.
- Depending on urgency, you may be placed on a waitlist for your first outpatient appointment.
- After the specialist appointment, some patients may also be placed on an elective surgery waitlist.
Services that do not need a GP referral
| Service type | Referral note | What to do |
|---|---|---|
| Emergency treatment | No GP referral required. | Attend Emergency or call 000 for life-threatening symptoms. |
| Urgent mental health care | No GP referral required for urgent access. | Call 1300 MH CALL on 1300 642 255 for acute mental health support. |
| Sexual health clinics | No GP referral required. | Use Gold Coast Health sexual health clinic information to confirm location and appointment method. |
| Dental health care | No GP referral required if you meet eligibility criteria. | Check Queensland public dental eligibility before expecting treatment. |
Before you travel for an outpatient appointment
| Confirm this | Why it matters | Micro-step |
|---|---|---|
| Exact location | Your appointment may not be inside the main hospital building. | Check the appointment letter for Robina Hospital, Robina Health Precinct, GCUH or another site. |
| Referral status | Specialist services often require a valid GP referral. | Ask your GP or clinic if the referral is current and complete. |
| Tests before appointment | You may need blood tests, x-rays or scans before the specialist visit. | Ask Outpatients who arranges imaging/pathology and whether it can be bulk billed. |
| Telehealth or face-to-face | Some appointments may be video/telehealth instead of in-person. | Check your letter or call Outpatients if unclear. |
| Payment or Medicare status | Medicare, private insurance, pharmacy, long stay and some tests can have different billing rules. | Ask directly before attending if you do not have Medicare or are using private health insurance. |
Emergency care at Robina Hospital
Emergency facts
- Robina Hospital has a 24-hour Emergency Department.
- QFinder lists the hospital as open 24 hours, Monday to Sunday.
- Gold Coast Health’s Robina ED expansion opened in early 2024.
- The expansion added 20 emergency treatment spaces and a new Transfer Unit location.
- Gold Coast Health says the additional spaces support care for about 120 patients daily.
Emergency arrival steps
- For life-threatening symptoms, call 000 rather than driving yourself.
- For Emergency drop-off, use the Emergency Department entrance on Bayberry Lane.
- If you use the ED drop-off car park, move the vehicle to the northern car park after the patient is presented at reception.
- Bring Medicare card, ID, medicine list and allergy details if it is safe to do so.
- If the patient cannot communicate clearly, bring a support person or written medicine/condition list.
Robina Hospital services and care areas
Gold Coast Health lists Robina Hospital top service groups including Children’s Services, Emergency and Trauma, Medical and Surgical, and Mental Health, Alcohol and Other Drugs Services. QFinder also lists hospital services including emergency, adult general medicine, coronary care, intensive care, mental health, medical assessment, operating theatres, outpatients, pathology, rehabilitation, renal dialysis and surgery.
| Service or department | Officially listed details | What patients should confirm |
|---|---|---|
| Emergency Department | 24-hour Emergency Department at Robina Hospital. | Call 000 for life-threatening symptoms; use Bayberry Lane Emergency entrance. |
| Medical Assessment Unit | Provides rapid assessment of internal medical patients presenting to Emergency by the General Internal Medical team. | This is not a walk-in booking route; access is through clinical assessment. |
| Acute Medical Unit | Provides acute inpatient care for cardiac, respiratory, endocrine, aged care and neurology-related acute medical services. Official service information describes a 28-bed inpatient unit. | Ward access and visiting conditions should be confirmed with hospital staff. |
| Intensive Care / High Dependency | Robina ICU/HDU supports general medical, respiratory and post-surgical patients. Facilities listed include 10 beds, ventilation support, dialysis access, isolation rooms, terrace medical services access and a stand-alone procedure room. | ICU access and visiting may be more restricted than general visiting hours. |
| Medical imaging | Gold Coast Health lists medical imaging at Robina Hospital. Services include general radiography, ultrasound, CT, MRI, fluoroscopy, nuclear medicine, infusion therapy, interventional radiology and general anaesthetic procedures. | Confirm referral, appointment time, preparation and billing before the scan. |
| Outpatients | Adult outpatient clinics operate at Robina Hospital and other Gold Coast Health sites. | Call 1300 744 284 for outpatient appointment advice. |
| Renal medicine | Gold Coast Health lists ambulatory haemodialysis units at Gold Coast University and Robina Hospitals, and a pre-dialysis service at Robina Hospital. | Confirm dialysis location, schedule and transport/parking needs directly. |
| Rehabilitation | Inpatient rehabilitation is delivered at Gold Coast University Hospital and Robina Hospital. Robina Medical Rehabilitation Unit is listed by Gold Coast Health. | Ask the nurse in charge or treating therapists for unit-specific visiting hours. |
| Mental Health, Alcohol and Other Drugs | Gold Coast Health provides assessment, treatment and support for mental illness and substance-related issues. Robina Hospital is listed for mental health inpatient services and related hospital care. | Call 1300 MH CALL for acute/crisis support and advice. |
| Pathology | QFinder lists pathology as a service at Robina Hospital. | Ask whether your blood test is booked, walk-in, bulk billed or linked to an outpatient appointment. |
| Surgery | QFinder lists operating theatres and surgery including general, gynaecology and orthopaedics. | Surgery access usually follows specialist review and waitlist/booking processes. |
| Clinical Education and Research Centre | Gold Coast Health says CERC is on the ground floor of Robina Hospital and is a collaborative project between Bond University’s Faculty of Health Sciences & Medicine and Queensland Health. It has a 100-seat lecture theatre, clinical skills laboratories and tutorial rooms. | This is education/research infrastructure, not a public booking clinic. |
Robina Hospital parking fees, car parks and concession rules
Gold Coast Health owns and manages car parking for staff, patients and visitors at Robina Hospital and Robina Health Precinct. Parking fees can change, so check signs and payment machines when you arrive.
Official parking fee table
| Parking duration | Official listed cost | Practical note |
|---|---|---|
| Up to 30 minutes | Free | Useful for quick pick-up/drop-off, but do not overstay Emergency drop-off limits. |
| 30 minutes to 1 hour | $2.00 | Short appointments may still exceed this once check-in and waiting time are included. |
| 1 to 4 hours, half day | $4.00 | Common for outpatient visits, imaging and short visits. |
| 4 hours or more, full day | $8.00 | Use concession rules below if eligible. |
| Patient and visitor concession rate | $4.00 | Eligibility and validation are required. |
Where to park
| Car park | Who should use it | Official note |
|---|---|---|
| Northern car park | Patients and visitors, including those moving from Emergency Department drop-off. | Located at the northern end of the facility past the Emergency Department. |
| Southern car park | Main entrance users, patients, visitors and disabled parking users. | Located at the main entrance of the hospital from Bayberry Lane. |
| Emergency Department car park | Emergency Department drop-off and pick-up only. | Maximum duration is 30 minutes. Vehicles should be moved to the Northern car park after the patient has been presented at reception. |
Concessional parking: who may qualify?
| Eligibility type | Official rule | How to apply |
|---|---|---|
| Concession card holders | Pensioner Concession Card, Seniors Health Card or Low Income Health Care Card holders may be eligible. | Complete the application form and submit it to the Ward Clerk, Social Worker or Nurse Unit Manager. |
| Frequent treatment | Patients attending hospital 2 or more times per week for treatment may be eligible after 7 days. | Apply through the ward or relevant hospital staff. |
| Extended hospital stay | Eligible after 7 days for extended stays, including intensive or critical care, coronary care, rehabilitation or end-of-life care. | Ask the ward team, Social Worker or Nurse Unit Manager. |
| Ongoing treatment | Ongoing treatment such as cancer or dialysis may qualify via application. | Apply and then have your Robina Hospital ticket validated at reception or the parking office. |
| Occasional visit | Concessional parking is not available for occasional visits that do not meet the criteria. | Standard parking rates apply. |
| Robina Hospital concession rate | $4 flat rate for full-day parking over 4 hours. | Once approved, validate the ticket at reception or the parking office. |
Public transport, train station and local arrival tips
| Transport option | Official/local detail | User tip |
|---|---|---|
| Train | Bus and train services stop at Robina Station, around 350 metres from the hospital main entrance. | Robina Station is usually the simplest public transport landmark for first-time visitors. |
| Bus | Bus services stop at Robina Station. | Use Translink to check current bus/train times before travelling. |
| Driving from Pacific Motorway | QFinder directions say to take exit 79 off the Pacific Highway. | Set your map destination to “Robina Hospital, 2 Bayberry Lane” rather than only “Robina” to avoid the shopping centre area. |
| Quick drop-off | Main entrance and Emergency entrance are both on Bayberry Lane, but serve different purposes. | For Emergency, follow Emergency signage; for appointments, follow main entrance or appointment-letter instructions. |
| Robina Health Precinct | Robina Health Precinct is at 2 Campus Crescent, Robina QLD 4226 and sits in the same broader Robina health hub. | Check your letter carefully: Robina Hospital and Robina Health Precinct are nearby but not the same address. |
Visiting hours, visitor behaviour and infection-control rules
| Visitor topic | Official detail | Practical step |
|---|---|---|
| General visiting hours | Gold Coast Health says visiting hours are generally between 10am and 8pm. | Phone before arriving because hours may vary between wards and units. |
| Infection control | Visitors should wash hands or use hand sanitiser before entering and exiting wards or units. | Do not visit if you have coughs, colds, gastro symptoms or another potentially infectious illness. |
| Children visiting | Children must be accompanied by an adult at all times. | Check ward rules before bringing children, especially to sensitive clinical areas. |
| Ward restrictions | The nurse unit manager may ask visitors to leave or restrict visitors during medical/nursing procedures or emergency situations. | Call the ward before travelling if you are visiting a patient in intensive care, mental health, rehabilitation or a unit with special rules. |
Medicare, bulk billing, private insurance and possible fees
Medicare public patient
If you have a Medicare card, Gold Coast Health says you can be treated as a public patient in a Gold Coast Health hospital at no charge by a doctor appointed by the hospital.
Private health insurance
If you are eligible for Medicare and have private health insurance when admitted, you can choose to be treated as a private patient. Gold Coast Health says benefits may include choice of specialist doctor/team, no out-of-pocket expenses for listed hospital services, possible discounted excess/co-payment and single room if available.
QFinder fee note
QFinder lists Robina Hospital charging options as “Call to discuss prior to making appointment” and notes pharmacy and long stay billing.
Tests and imaging
Before an outpatient appointment, ask who arranges x-rays, scans or blood tests and whether medical imaging or pathology can be bulk billed for your situation.
Interpreter, accessibility and communication support
| Support need | Official detail | What to do |
|---|---|---|
| Interpreter support | Gold Coast Health provides interpreters at no cost to Queensland Health consumers who are not proficient in English or are Deaf or hard of hearing. | Tell staff when confirming your appointment or when you arrive. |
| Interpreter method | Interpreters may be provided in person, by telephone or by video conferencing depending on availability and appointment type. | Ask early for planned appointments so staff can book appropriate support. |
| Family or friends translating | Gold Coast Health says family/friends can only be used in very limited instances where an interpreter is not available and may not accurately translate complex medical information. | Request a professional interpreter for medical discussions. |
| Deaf, hard of hearing or speech impaired contact | Gold Coast Health lists National Relay Service options for TTY, SMS relay, speak-and-listen, internet relay and video relay. | Use the relay service and ask for 13 QGOV (13 74 68). |
| Accessible facility features | QFinder lists tactile ground sensor indicators, accessible building, accessible parking, accessible toilets and accessible telephone. | Call Robina Hospital if you need specific mobility support before arrival. |
| Translation service | QFinder lists Translator Interpreting Service capability. | Ask reception/clinical staff to arrange interpreter support. |
Appointment checklist: what to bring to Robina Hospital
Bring for appointments
- Appointment letter, SMS or booking confirmation
- Medicare card
- Photo ID
- GP or specialist referral if required
- Private health insurance card/details if relevant
- Concession card if you need parking or billing support
- DVA, WorkCover or insurance claim details if relevant
- Current medicine list and allergy details
- Recent x-rays, scans, pathology results or reports if requested
- Glasses, hearing aids, mobility aids and communication aids
Ask before leaving home
- “Which entrance should I use?”
- “Is my appointment at Robina Hospital or Robina Health Precinct?”
- “Do I need blood tests or scans first?”
- “Can this appointment be changed to telehealth?”
- “Do I need a current referral?”
- “Is there any fee, pharmacy cost, imaging cost or long-stay billing risk?”
- “Can I get interpreter support?”
- “Can I apply for concessional parking?”
Feedback, complaints and patient rights
Gold Coast Health welcomes compliments and complaints. If something is wrong during care, the practical first step is usually to speak with the staff caring for you so they can try to fix the problem quickly. If you are not happy with the response, ask to speak with the Nurse Unit Manager or equivalent for that area.
| Step | What to do | Contact/detail |
|---|---|---|
| Step 1 | Speak to staff caring for you or your loved one. | Ask for the Nurse Unit Manager if the matter is not resolved. |
| Step 2 | Contact the Consumer Feedback Service. | Phone 07 5687 2048 or email GCCFS@health.qld.gov.au. |
| Response expectation | Gold Coast Health says the Consumer Feedback Service acknowledges receipt within five days or contacts you for more information. | Complex matters may take longer. |
| Step 3 | If not satisfied, contact the Office of the Health Ombudsman. | Phone 133 OHO (133 646), email info@oho.qld.gov.au, or post PO Box 13281 George St, Brisbane QLD 4003. |
| Privacy note | Gold Coast Health treats complaints confidentially. | If your concern relates to another person, permission may be needed before review/medical record access. |
Official action links for Robina Hospital
These links are for action and verification. The key details have already been summarised above so users do not need to leave this page just to understand the basics.
| User need | Official link | Use it for |
|---|---|---|
| Main hospital details | Robina Hospital official page | Address, phone, emergency status, visiting hours, top services and official updates. |
| Contact all Gold Coast Health services | Gold Coast Health contact page | General enquiries, hospital phone numbers, precincts, feedback and key contacts. |
| Directions | Open Robina Hospital in Google Maps | Live directions, traffic and public transport planning. |
| Hospital map | Download Robina Hospital map | Building map and wayfinding before arrival. |
| Parking fees | Robina Hospital parking information | Parking fees, northern/southern car parks, Emergency drop-off and concession links. |
| Concessional parking | Gold Coast Health concessional parking | Eligibility, application process and Robina Hospital $4 full-day concession rate. |
| Outpatient appointments | Your outpatient appointment | Booking, rescheduling, what to bring, telehealth, tests, FAQ and appointment questions. |
| Referrals and public patient costs | Referrals and bookings | Referral rules, Medicare public patient cost rules, services not requiring referral and private insurance information. |
| Interpreter support | Interpreter services | Free interpreter support, Deaf/hard-of-hearing contact methods and National Relay Service steps. |
| Feedback or complaint | Compliments and complaints | Submit compliment/complaint, Consumer Feedback Service details and Health Ombudsman escalation. |
| Emergency Department expansion | Robina ED Expansion | 20 new treatment spaces, Transfer Unit relocation and ED capacity update. |
| Queensland Health directory listing | QFinder Robina Hospital listing | Open 24 hours listing, postal address, service summary, accessibility and fee notes. |
Robina Hospital FAQs
What is the address of Robina Hospital?
Robina Hospital is located at 2 Bayberry Lane, Robina QLD 4226.
What is the phone number for Robina Hospital?
The main phone number for Robina Hospital is 07 5668 6000.
Does Robina Hospital have a 24-hour Emergency Department?
Yes. Robina Hospital has a 24-hour Emergency Department. For life-threatening emergencies, call 000.
How do I contact Robina Hospital outpatients?
For Gold Coast Health outpatient appointment advice, call 1300 744 284. Use this number to ask about appointment instructions, rescheduling and outpatient attendance.
Where do I park at Robina Hospital?
Robina Hospital has northern and southern car parks. The southern car park is located at the main entrance from Bayberry Lane, while the northern car park is past the Emergency Department.
How much does parking cost at Robina Hospital?
The official Robina Hospital parking page lists up to 30 minutes free, 30 minutes to 1 hour at $2, 1 to 4 hours at $4, and 4 hours or more at $8. The patient and visitor concession rate is $4.
Can I get concessional parking at Robina Hospital?
You may be eligible for concessional parking if you hold an eligible concession card, attend hospital two or more times per week for treatment after seven days, have an extended hospital stay after seven days, or receive ongoing treatment such as cancer or dialysis. Robina Hospital’s full-day concession rate is listed as $4 for parking over four hours.
What are the visiting hours at Robina Hospital?
Gold Coast Health says visiting hours are generally between 10am and 8pm, but they may vary between wards and units. Phone before visiting to confirm the current ward rules.
Is Robina Hospital free for Medicare patients?
If you have a Medicare card, Gold Coast Health says you can be treated as a public patient in a Gold Coast Health hospital at no charge by a doctor appointed by the hospital. Some pharmacy, long-stay, insurance, imaging or special billing situations should be confirmed directly.
How do I request an interpreter at Robina Hospital?
Tell staff when confirming your appointment or when you arrive that you need an interpreter. Gold Coast Health provides interpreters at no cost to eligible Queensland Health consumers who are not proficient in English or are Deaf or hard of hearing.
Source and update note
This Robina Hospital guide is based on official Gold Coast Health and Queensland Health information for hospital contact details, address, emergency care, outpatient appointments, referrals, parking, concessional parking, visiting hours, interpreter support, services, feedback and accessibility. A government directory listing from QFinder was also used for service summary, postal address, open-hours, accessibility and billing notes.
Hospital contacts, parking rates, visitor rules, appointment rules, service locations and fees can change. Use the official links above to perform actions or confirm personal details before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.