Mitcham Private Hospital admissions, maternity, parking and visitor guide
Mitcham Private Hospital is a Ramsay Health Care private hospital at 27 Doncaster East Road, Mitcham VIC 3132. This guide is built for patients, families and visitors who need practical details before calling reception, booking admission, finding a specialist, planning maternity care, using the Early Parenting Centre, arranging sleep study admission, checking parking fees or preparing for day surgery.
The hospital is a private acute medical, surgical, maternity and mental health facility. It is not presented here as a public Emergency Department. If symptoms are serious or life-threatening, call 000 first.
Quick contact: Mitcham Private Hospital address, phone and main actions
Maternity / labour concern
Maternity Unit
Call if worried during pregnancy, or if you think you may be in labour.
Admission / bookings
Pre-admission / theatre
Pre-admission: (03) 9210 3137
Theatre bookings: (03) 9210 3177
| Need | Official contact/action | What to ask before going |
|---|---|---|
| Life-threatening emergency | Call 000 | Use 000 for chest pain, stroke symptoms, severe breathing trouble, collapse, major bleeding, serious injury, poisoning, severe allergic reaction or immediate risk to mother/baby. |
| Main reception / switchboard | (03) 9210 3222 | Ask for ward, pre-admission, maternity, theatre bookings, consulting suites, Victoria Court, Sleep Studies, Early Parenting Centre, accounts or privacy/records. |
| Fax | (03) 9210 3223 | Use fax only when requested by hospital, doctor’s rooms or admissions staff. |
| Consulting Suites | (03) 9210 3146 | Ask which doctor, suite, referral, fee and appointment location applies. |
| Consulting Suites – Psychiatry | (03) 9210 3353 | Confirm psychiatrist name, referral requirements and whether appointment is inpatient/outpatient. |
| Maternity Unit | (03) 9210 3111 | Use for maternity booking, pregnancy concerns, labour concerns and ward questions. |
| Mother Baby / Early Parenting Centre | (03) 9210 3134 | Ask about referral, residential 5-night program, suitability, health fund cover and forms. |
| Sleep Studies Unit | (03) 9210 3224 | Use after seeing a respiratory/sleep physician and needing sleep study booking. |
| Victoria Court Mental Health Unit | (03) 9210 3155 | Ask about admission pathway, psychiatrist referral, outpatient program or visitor arrangements. |
| Self-funded enquiries | (03) 9210 3128 | Use for estimated hospital costs. Also confirm doctor, anaesthetist, pathology, radiology and pharmacy costs separately. |
| Health information / medical records | 03 9210 3216 / HIS.MPH@ramsayhealth.com.au | Use for access to medical records and fees before applying. |
| Ramsay Rule / after-hours concern | (03) 9210 3137 | Use while admitted if you remain seriously worried after speaking to your nurse/doctor and nurse in charge. |
Map, arrival route, train access and official maternity video
The hospital is at 27 Doncaster East Road, Mitcham VIC 3132. The location is close to Mitcham train station and regular nearby bus services. For first-time visits, allow extra time for parking, reception check-in and finding the correct ward or consulting area.
Official maternity tour video
This official Ramsay Health Care video helps families preview the maternity ward and birth suites before booking or visiting. VideoObject schema is intentionally not added because complete verified VideoObject fields were not confirmed.
Appointments, specialists, online admission and pre-admission steps
| User intent | Micro step-by-step | Official action/contact |
|---|---|---|
| Find a specialist | 1. Use official specialist search. 2. Search by doctor, specialty or language. 3. Call doctor’s rooms. 4. Confirm referral, consultation fee, procedure item number and whether the doctor admits at Mitcham. | Specialist search |
| Book planned admission | 1. Your specialist/doctor confirms procedure. 2. Complete online admission as soon as possible. 3. Prepare Medicare, next-of-kin, funding, benefit and item-number details. 4. Ask hospital/doctor/health fund about costs. | Pre-admission information |
| Less than 48 hours before admission | If your admission form is not completed and admission is within 48 hours, send paperwork by fax or email as instructed by the hospital. | Fax: (03) 9210 3223 / OnlinePread.MPH@ramsayhealth.com.au |
| Online admission support | Use Ramsay Health Hub Customer Care if you have trouble with the online form. | 1800 716 688 / ramsayhealthhub@ramsayhealth.com.au |
| Joint replacement pre-admission | You may be asked to attend pre-admission clinic. Nurse specialist reviews stay, operation, surgical/medical history, what to bring and discharge planning. | Use doctor/hospital instructions; main reception (03) 9210 3222. |
| Day surgery | Specialist books Day Procedure Unit. Follow preparation/fasting instructions, avoid alcohol before admission, arrange pickup, wear loose clothes, bring medication list and scans. | Day Patients |
| Direct GP medical admission | For privately insured patients needing direct hospital care, GP can use one-step referral service. Not suitable for chest pain, suspected heart attack or conditions needing intensive workup. | (03) 9210 3137 / medicaladmit.mph@ramsayhealth.com.au |
Maternity at Mitcham: booking, labour phone, birth suites and nursery
How to book maternity
- Once pregnancy is confirmed, choose an obstetrician who delivers at Mitcham.
- Contact the obstetrician’s rooms directly to book.
- Complete the online admission form; it usually takes about 15-20 minutes.
- Have personal/next-of-kin details, Medicare, health fund, safety net/pension card and GP details ready.
- You should receive email acknowledgement and a booking confirmation letter with education-class information.
- If you need help, call Maternity Bookings on (03) 9210 3111.
Maternity contact hours and tour help
- Maternity general enquiries: Monday-Friday 7am-3pm and Saturday 7am-midday.
- Maternity Unit: (03) 9210 3111.
- Maternity Liaison Officer Sisly Wang: 0428 400 277.
- Email for tours/questions: wangsi@ramsayhealth.com.au.
- Personal tours are free and conducted by the Maternity Liaison Officer.
Labour and birth action guide
| Situation | What to do |
|---|---|
| Think labour has started | Call Maternity Unit on (03) 9210 3111 before coming. The midwife may ask contraction location, frequency, duration and symptoms. |
| Waters break, regular contractions or blood loss | Contact the maternity unit immediately. |
| Elective caesarean | Present to Maternity Reception for admission. The hospital says you will be contacted before admission to confirm time and answer questions. |
| Pregnancy less than 32 weeks | Mitcham FAQ says the hospital can deliver babies when pregnancy is 32 weeks or more; before 32 weeks, transfer to a tertiary hospital may be needed in consultation with your obstetrician. |
| Expected stay after birth | FAQ lists standard stay as 3-4 nights for vaginal birth and 4-5 nights for caesarean section. |
| Early discharge | Mitcham offers an Early Discharge Service for mothers who delivered there and choose to leave a day or two early; ask midwifery team on 03 9210 3111. |
Birth suites, private rooms and Special Care Nursery
| Facility | Verified official detail | What to confirm |
|---|---|---|
| Birth suites | 5 spacious, highly equipped birth suites with safety equipment, large windows, private ensuite, multi-functional birthing beds, birth balls, heat packs, electronic vaporisers, dimmable lights, temperature control, Wi-Fi, TV, telephone and kitchenette/self-service catering access. | Ask your obstetrician/midwife which support tools are suitable for your birth plan. |
| Support person | Support person is welcome to stay overnight with you. | Confirm partner accommodation and meals with maternity team/health fund. |
| Parenting Suite | Features listed include double bed, partner meals, patient/partner parking, fruit bowl and partner accommodation. | Cost listed as $70 per night, subject to availability. Check whether your health fund has family in-hospital benefit. |
| Special Care Nursery | Level 2 nursery for babies born from 32 weeks, staffed by midwives and neonatal nurses 24/7, supported by paediatricians and neonatologist on call 24/7. | Check baby cover/family cover with your health fund before birth. |
| Courtyard and lounge | Maternity ward features a leafy courtyard and lounge area. | Check visitor rules before inviting family or children. |
Self-funded maternity package: inclusions and extra charges
| Package item | Official detail |
|---|---|
| Who it helps | Uninsured patients or visitors to Australia without private health insurance who want customised midwifery care at Mitcham. |
| May include | One to four nights’ accommodation, caesarean section two to five nights, choice of obstetrician, private single room with ensuite, individual delivery-suite care, elective caesarean, in-house postnatal education, gourmet meals, local calls and 24-hour telephone advice. |
| Payment timing | Full amount is required 4 weeks before due date to confirm booking. |
| Extra charges may apply for | Antenatal/childbirth classes, caesarean required during labour, admission during pregnancy, Special Care Nursery, mobile/STD/international calls, doctor/paediatrician/anaesthetist/pathology/radiologist accounts, medication/pharmacy items, additional procedures and partner meals. |
| Package contact | Maternity Unit: (03) 9210 3111. Maternity Liaison Officer: 0428 400 277 / wangsi@ramsayhealth.com.au. |
What to bring for birth
For administration and labour
- Medicare number
- Health fund details/book/card
- Separate birthing-suite bag
- Clothes for labour
- Basic toiletries
- Set of clothes for baby
- Favourite music if desired
- All items personally named
For baby feeding
- Disposable nappies are provided free during stay.
- If bottle feeding, bring your formula of choice.
- Bottles and teats are available for use in hospital.
- Confirm any special feeding needs with midwives before admission.
Early Parenting Centre: referral, 5-night stay and who it helps
Who the program helps
- Families with babies up to 12 months of age.
- Feeding difficulties.
- Infant sleeping problems.
- Unsettled or irritable infants.
- Reflux and colic.
- Adjustment to parenthood.
Program setup
- Intensive 5-night residential program.
- 6 private suites with comfortable double beds.
- Dining and lounge area access.
- Partner overnight accommodation may be available at additional cost.
- Telephone-based education support for up to two weeks after discharge.
| Booking step | Official requirement |
|---|---|
| Referral | Baby needs referral from GP, obstetrician or paediatrician. |
| Forms | Medical practitioner completes referral form/eForm. Parent completes Early Parenting Centre Pre-Admission Assessment, Edinburgh Postnatal Depression Scale and online admission form with baby’s details. |
| Email forms | epc.mph@ramsayhealth.com.au |
| After forms are received | Staff contact you to book the residential 5-night program. |
| Before admission | Check private health insurance cover, discuss support-person involvement, keep in touch with GP and use support networks while waiting. |
| Direct contact | Early Parenting Centre: (03) 9210 3134. |
Hospital services and care areas at Mitcham Private Hospital
Mitcham Private Hospital is a private acute medical, surgical, maternity and mental health facility with inpatient and outpatient services. It also accommodates admissions from doctors or local Emergency Departments, with 24-hour medical cover and general surgeon/physician roster for acute medical patients.
| Service area | Verified detail | Best user action |
|---|---|---|
| Maternity | Private maternity service with obstetricians, midwives, birth suites, private maternity accommodation, Level 2 Special Care Nursery and maternity education. | Choose obstetrician, complete online admission, call maternity for labour concerns. |
| Medical and surgical care | Private acute medical/surgical care, with day surgery and major surgery pathways. | Use specialist referral and online admission process. |
| Direct GP medical admissions | One-step referral service for privately insured patients needing ongoing care in hospital. Hotline: 9210 3137. | GP should call with full name, DOB, health fund/DVA, provisional diagnosis, history, medications and observations. |
| Victoria Court Mental Health Unit | 21-bed adult mental health unit with inpatient and outpatient programs and onsite private psychiatrist consulting rooms. | Call Victoria Court on (03) 9210 3155 or psychiatry consulting suites on (03) 9210 3353. |
| Early Parenting Centre | Residential 5-night program for postnatal difficulties up to 12 months of age. | Get baby referral and complete required forms. |
| Sleep Centre | Dedicated 6-bed sleep disorder centre at 36 Doncaster East Road, across the road from the hospital. Provides Level 1 overnight sleep studies for privately insured, DVA and self-funded patients. | After seeing a respiratory/sleep physician, call 9210 3224 to book sleep study. |
| Orthopaedics | Advanced orthopaedic surgery including hip/knee joint replacement, arthritis management, sports injury, trauma, shoulder, elbow, hand/wrist, foot/ankle procedures and rehabilitation planning. | Use orthopaedic surgeon referral and joint replacement pre-admission pathway. |
| Day Infusions | IV Bisphosphonate/Aclasta infusion for osteoporosis and hypercalcaemia, administered as a day procedure, taking approximately 30 minutes, under endocrinologist guidance. | Referring doctor completes referral form and arranges blood test; bookings phone 9210 3177. |
| Pathology | Dorevitch Pathology contact listed by hospital: (03) 9872 4295. Patient booklet says onsite pathology service is in consulting suites and inpatient collector can see patients in room when required. | Ask whether pathology is billed separately. |
| Radiology / X-ray | Onsite radiology and imaging service is available to inpatients and outpatients at doctor request, billed separately. | Confirm imaging location, preparation and billing before appointment. |
| Physiotherapy | Private physiotherapy services are available as requested by treating doctor; orthopaedic physiotherapy assists early mobilisation and discharge planning. | Ask doctor/nurse whether referral is needed during stay. |
| Pharmacy | Onsite pharmacy supplies medicines ordered by treating doctor; pharmacist may visit ward to discuss medications. | Ask which medicines will be charged separately. |
Parking fees, drop-off zone, reception hours and transport
| Access need | Official detail | Practical tip |
|---|---|---|
| Reception hours | Monday-Friday 6:30am-8:30pm; Saturday 7:00am-8:30pm; Sunday 8:30am-8:30pm. | For admissions outside normal reception flow, follow hospital/ward instructions. |
| Drop-off / pick-up | 15-minute drop-off and pick-up parking zone near main entrance. | Use for quick drop-off only; move to parking if staying longer. |
| Disabled parking | Disabled parking is provided. | Display valid permit and follow signage. |
| Onsite parking | Paid onsite parking. Card only. Payment valid from 6am to 8pm, 7 days. | Pay by card and read posted signs before leaving your vehicle. |
| Extra nearby parking | Additional free parking is available around the hospital, but parking restrictions may apply. | Check council signs carefully; do not use reserved doctor, ambulance or radiology bays. |
| Taxi | Reception can book a taxi, and a telephone is located in the main foyer. | Use taxi only if medically safe; after sedation/anaesthetic, arrange responsible adult pickup. |
| Train | Hospital is within an easy 10-minute walk of Mitcham train station. | Check PTV for current timetable and disruptions. |
| Bus | Regular bus services run nearby. | Use PTV Journey Planner before appointment day. |
Onsite parking rates
| Parking time | Rate |
|---|---|
| 0-1 hour | $3.50 |
| 1-2 hours | $6.00 |
| 2-3 hours | $12.00 |
| 3-4 hours | $17.00 |
| More than 4 hours | $27.00 |
Costs, health insurance, self-funded care and separate accounts
Ask your health fund before admission
- Does my policy cover this procedure or treatment?
- Are there exclusions, restrictions or waiting periods?
- Is my procedure covered by no-gap or gap-cover scheme?
- Do I pay excess, co-payment or another gap?
- Are prosthetic or implantable devices fully covered?
- What benefits are payable for hospital costs and doctors’ fees?
Costs that may be separate
- Emergency centre attendance elsewhere before admission
- Treating doctor, surgeon, assistant and anaesthetist accounts
- Other consultants or medical practitioners
- Physiotherapy, occupational therapy or allied health
- Pharmacy, discharge medicines and non-PBS/non-admission medicines
- Pathology and radiology
- Telephone calls, car parking and other incidentals
| Payment situation | Official detail | Action before admission |
|---|---|---|
| Private insurance less than 12 months | Insurer may not accept hospital cost liability if the condition/symptoms existed before joining or upgrading cover. | Call insurer early and record reference number. |
| Excess / daily co-payment | Patient costs must be paid prior to or on admission. | Ask hospital and health fund what is due. |
| DVA | DVA Gold Card holders are covered for all treatment. White Card holders are covered subject to DVA approval. | Bring DVA card and confirm approval where required. |
| WorkCover / third-party | Estimated hospital costs must be paid before or on admission unless payment approval has been received from insurer. | Get written approval before admission. |
| Self-funded patient | Estimated hospital costs must be paid before or on admission. | Contact Kate Rattan: rattenk@ramsayhealth.com.au / 03 9210 3128. |
| Overseas insurance | Patients insured with an overseas insurer may be asked to pay estimated hospital costs before or on admission. | Confirm reimbursement rules with overseas insurer. |
| Payment methods | In person: cash, EFTPOS, bank cheque, Visa or Mastercard. Telephone: Visa/Mastercard. BPAY also listed. Online payment may be available after online admission. | Check hospital before relying on American Express or Diners. |
Day surgery and hospital stay: what to bring, what not to bring and discharge rules
Bring for day surgery
- List of all current medications
- Current medications in original container/packet
- Relevant X-rays, imaging scans and pathology reports
- Loose comfortable clothing
- Children: favourite toy/game and bottles/feeding cups if applicable
- Payment card for any excess/co-payment/incidentals
Do not bring / do not do
- Do not bring valuables or large sums of money.
- Do not wear make-up, jewellery or nail polish on day of admission.
- Do not drink alcohol the day before admission.
- Do not eat or drink after midnight for morning surgery unless your doctor gives different instructions.
- For afternoon surgery, do not eat/drink after 7am unless instructed otherwise.
- Do not smoke or chew gum on day of admission.
| Hospital stay issue | Official practical detail |
|---|---|
| Shared day surgery area | Day Surgery Unit accommodation is shared. No visitors are allowed except one parent escorting a child or carers of patients. |
| After anaesthetic/sedation | You legally need to arrange someone to collect you after the procedure if anaesthetic may impair alertness. |
| Discharge room time | Patient booklet says be packed and ready to vacate room by 9:30am. |
| Before leaving | Collect personal belongings, medication, X-rays, doctor appointment details, valuables from safe and instructions. |
| After general anaesthetic/sedation | You must be accompanied home by a responsible adult. For at least 24 hours, do not drive, operate machinery/domestic appliances, conduct important business or drink alcohol. |
| Maternity baby car restraint | Baby car restraint must be correctly fitted and adjusted before discharge; babies must travel in an appropriate car restraint. |
| Discharge medication | Pharmacist organises medication required after discharge. Further medication may need to be obtained through your GP after discharge. |
Visiting hours, visitor conduct, infection safety and patient facilities
| Area | Official visiting rule | Practical note |
|---|---|---|
| Maternity | Dedicated visiting page lists maternity visiting as 3:00pm to 8:00pm. | Because maternity pages can change, confirm with the ward before travelling, especially around rest times or infection restrictions. |
| Medical and surgical units | 2:00pm to 8:00pm. | Keep noise low and avoid long visits if patient is tired. |
| High Dependency Facility | Liaise with nurse in charge. | Call before travelling. |
| Victoria Court Mental Health Facility | Alternative arrangements can be made with prior agreement from unit manager. | Call Victoria Court on 03 9210 3155 before visiting. |
| Do not visit if unwell | Do not visit if exposed to infectious disease such as influenza, chicken pox, whooping cough or gastroenteritis, or if you have fever, cough, cold/flu or gastro symptoms. | Call the patient or ward instead. |
| Visitor conduct | Visitors must keep noise down, follow lawful staff requests, not smoke, not consume alcohol, respect privacy/property, supervise children and comply with visiting times. | Hospital staff may act to protect patients, visitors and staff. |
Useful facilities
- Hudsons Café at main entrance.
- Wireless internet available onsite by contacting reception.
- Each bed/room has television with free-to-air, Foxtel and movie channels.
- Telephones available; contact hospital for call rules.
- Interpreter service can be arranged through ward team.
- Hospital is smoke-free.
Food and meals from patient booklet
- Breakfast from 7:45am.
- Morning tea from 10:00am.
- Lunch 12:00 noon-12:30pm.
- Afternoon tea from 2:30pm.
- Dinner 5:00pm-5:30pm.
- Perishable food brought in must be labelled, dated, refrigerated and consumed within 24 hours.
Medical records, privacy, complaints and Ramsay Rule
Access your medical record
- Patients can request access to information from their medical record.
- Hospital has 45 days to provide requested information under listed legislation.
- Standard application fee listed: $43.20.
- Registered post: $15.00.
- Photocopying: $0.20 per page.
- Retrieval from secondary storage, if applicable: $20.70.
- Email completed form and photo ID to HIS.MPH@ramsayhealth.com.au.
- Phone Health Information Services: 03 9210 3216.
Ramsay Rule escalation
- Tell your nurse, doctor or midwife about your concern.
- If still concerned, ask to talk to the nurse in charge of the shift.
- If still seriously worried, activate Ramsay Rule by calling (03) 9210 3137.
Use this while admitted if you or your family think your condition is worsening or concerns have not been followed up.
| Complaints / concerns | Speak to the nurse in charge or contact Director of Clinical Services / Patient Liaison Officer on 9210 3126. After-hours concerns can be raised with After Hours Manager on 9210 3137. |
|---|---|
| Privacy Officer | Contact page lists Privacy Officer on (03) 9210 3219. |
| Violence and aggression | Hospital booklet states physical and verbal violence towards staff or others will not be tolerated and may lead to discharge, police notification or legal action. |
| Interpreter | Notify ward team if interpreter service is needed. Nurses can organise it. Arrange early where possible. |
Official action links for Mitcham Private Hospital
Mitcham Private Hospital FAQs
What is the address of Mitcham Private Hospital?
Mitcham Private Hospital is located at 27 Doncaster East Road, Mitcham VIC 3132, Australia.
What is the main phone number for Mitcham Private Hospital?
The main Mitcham Private Hospital phone number is (03) 9210 3222.
How do I book admission at Mitcham Private Hospital?
Your specialist or doctor usually arranges the hospital booking. You should then complete the online admission form as soon as possible and have Medicare, next-of-kin, funding, benefit and item-number details ready.
Does Mitcham Private Hospital have a public Emergency Department?
The official Mitcham pages checked for this guide do not present Mitcham Private Hospital as a public Emergency Department. For life-threatening emergencies call 000. For privately insured GP medical admissions, doctors can use the direct admission pathway on (03) 9210 3137.
What number should maternity patients call if they think they are in labour?
Maternity patients should call the Mitcham Private Hospital Maternity Unit on (03) 9210 3111 if they think they are in labour, their waters break, they have contractions, blood loss or concerns about themselves or their baby.
Does Mitcham Private Hospital have maternity services?
Yes. Mitcham Private Hospital provides private maternity care with obstetricians, midwives, 5 birth suites, private maternity accommodation, partner stay options, maternity education and a Level 2 Special Care Nursery for babies born from 32 weeks.
How much is parking at Mitcham Private Hospital?
Official visitor parking rates are $3.50 for 0-1 hour, $6 for 1-2 hours, $12 for 2-3 hours, $17 for 3-4 hours and $27 for more than 4 hours. Payment is card only and valid from 6am to 8pm, 7 days.
What are Mitcham Private Hospital visiting hours?
The dedicated visiting page lists maternity visiting as 3pm to 8pm and medical/surgical units as 2pm to 8pm. High Dependency visiting should be discussed with the nurse in charge, and Victoria Court Mental Health Facility visiting needs prior agreement with the unit manager.
What is the Mitcham Early Parenting Centre?
The Mitcham Early Parenting Centre is a residential 5-night program for families with babies up to 12 months experiencing feeding difficulties, infant sleep problems, unsettled infants, reflux or colic, or adjustment to parenthood. Referral and pre-admission forms are required.
How do I access my Mitcham Private Hospital medical record?
Complete the official application form and provide photo identification. The hospital lists Health Information Services contact as 03 9210 3216 and HIS.MPH@ramsayhealth.com.au. Fees may apply, including the listed standard application fee.
Source and update note
This guide is based on official Mitcham Private Hospital and Ramsay Health Care sources for contact details, location, reception, parking, visiting, pre-admission, day patients, payment information, maternity, labour guidance, birth suites, Special Care Nursery, Early Parenting Centre, Sleep Centre, Day Infusions, Direct GP Medical Admissions, patient information PDF, medical records, feedback and discharge planning.
Phone numbers, parking fees, visitor rules, class availability, maternity package details, health fund cover, doctor availability, self-funded estimates, admission timing and separate provider fees can change. Confirm personal, urgent or payment-related details directly with Mitcham Private Hospital, your doctor, your obstetrician, your insurer or the relevant official action page before travelling, booking or paying.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.