Macquarie University Hospital: Address & Appointment Info

Public transport

• The hospital and clinics are near Macquarie University train station.
• The Macquarie Centre bus terminal is also nearby.
• For routes and times, use Transport NSW or call 131 500.
• Use “Macquarie University Hospital” as the trip-planner destination.
• Allow extra time to walk from the station or bus terminal to Technology Place.

On-arrival navigation

• An electronic interactive map kiosk is located at the front entrance.
• You can also ask main reception for directions.
• Check whether your destination is the hospital building, clinic building, imaging, pharmacy, café, ward or pre-admission clinic.
• If you have low mobility, plan drop-off close to the correct building before parking.

Admission workflow

1. Your specialist/doctor confirms the hospital booking.
2. Complete your secure online e-admission as soon as surgery/admission is confirmed.
3. Complete the health questionnaire, pre-admission form and hospital/financial consents.
4. Depending on health history, you may need the Pre-admission Clinic.
5. You receive an email two days before admission with stay information, but only if the e-admission forms are complete.
6. The hospital contacts you again the afternoon before admission with admission time, fasting details and where to go on arrival.
7. If you need portal help, call admissions on (02) 9812 3000 or email reception@muh.org.au.

Before you sign financial consent

• Ask your doctor for the Medicare Benefits Schedule item number(s) for your procedure.
• Ask your health fund whether you are fully covered for a private hospital admission.
• Ask whether you have excess or co-payments.
• Ask whether restrictions, limitations or minimum benefits apply.
• Ask whether waiting periods have been served.
• Ask whether premiums are fully paid and current.
• If the admission relates to an accident, tell the health fund because WorkCover or another insurer may apply.

Who may need PAC?

• Patients having major surgery.
• Patients with pre-existing health conditions such as diabetes, heart problems or obstructive airways disease.
• Patients who have had previous problems with anaesthesia.
• Patients referred by the doctor or triaged by the PAC team based on health history.

What PAC reviews

• Your planned surgery.
• Previous medical and surgical history.
• Medication review.
• Discharge planning.
• Personal goals, needs and preferences for care.
• Other concerns you want to discuss.

Car park hours and height

• Hospital underground car park: Monday-Sunday, 5:30am-8:00pm.
• Clinic underground car park: Monday-Friday, 7:00am-5:00pm; exit available until 6:00pm.
• Hospital height limit: 2.3m.
• Clinic height limit: 1.9m.
• Macquarie Centre: three hours’ free parking and about a 10-minute walk to the hospital/clinic.

Disability parking

• Limited spaces outside the clinic building at 2 Technology Place are reserved for less mobile people and disability permit holders.
• Parking is free in above-ground disability bays outside the clinic building when a disability permit is displayed.
• For hospital underground parking, present the Mobility Parking Scheme Permit to hospital reception on the ground floor for validation.
• Hospital reception validation hours: Monday-Friday 6:00am-8:00pm; Saturday, Sunday and public holidays 9:00am-5:00pm.
• For clinic underground parking, present the permit to Physiotherapy Clinic, Level 3, Suite 307, and validate by 5:00pm Monday-Friday.

Hospital stay usually includes

• Room.
• Theatre costs.
• ICU if needed.
• Inpatient medication.
• Meals.
• These are generally covered by private health insurance depending on fund and policy.

Often billed separately

• Treating doctors and surgeons.
• Anaesthetists.
• Other medical practitioners, consultants or surgical assistants.
• Medical and allied health services such as physiotherapy.
• Pharmacy, including non-admission-related, non-PBS and discharge medicines.
• Radiology such as x-rays, MRI and CT.
• Pathology such as blood tests.

Documents and cards

• Driver’s licence or photo card.
• Medicare card.
• Health insurance fund card and/or Veterans’ Affairs card.
• Concession or health care cards, including Pensioner Concession, Health Care or DVA card.
• Any forms, notes, reports or letters from your doctor.
• Advance Care Directive, Enduring Guardianship, Power of Attorney, Resuscitation Order or Voluntary Assisted Dying documents if applicable.

Health and personal items

• Relevant x-rays, MRIs and scans.
• All current medication, preferably in original packs.
• Glasses, hearing aids, walking sticks and other physical aids.
• Comfortable clothes to go home in.
• If staying overnight: night attire, dressing gown, slippers or comfortable walking shoes, toiletries and reading material.
• Label belongings with your name.

Interpreter support

• Interpreter organisation is part of the admissions routine.
• You can indicate interpreter need in the admissions form.
• If you have Medicare, the translation service is free.
• If you do not have a Medicare card, an interpreter can be organised for a fee and included in the overall cost estimate.
• For translation questions, call admissions on +61 (2) 9812 3000.

International patients

• Support can include interpreter services, international food and multilingual staff.
• Speak to staff on admission if you have dietary requirements.
• If you are an overseas visitor, you may need to pay the estimated hospital fee before or on admission.
• If you have overseas health insurance, you may seek reimbursement from your insurer after payment.

Medical records

• You can make a written application to access medical records and personal information held by MQ Health.
• For hospital inpatient records, phone Health Information Services on +61 (2) 9812 3008.
• Hospital record release is limited to discharge summaries, operation/angiography/endoscopy reports, prosthetics/implants, pathology and imaging reports.
• For outpatient records, contact the clinic attended and complete the clinic application form.
• Certified identification is required before an application is accepted.
• Original application forms with authority and fee can be sent to Health Information Services, Macquarie University Hospital, Locked Bag 2231, North Ryde BC NSW 1670 Australia.

REACH safety escalation

1. Recognise: notice a worrying change in yourself or a loved one.
2. Engage: talk to the nurse or doctor and clearly explain your concern.
3. Ask: ask the nurse in charge for a clinical review; MQ Health says this should occur within 30 minutes.
4. Call: if still concerned, call 02 9812 3257 or ask for the ward phone, stating the ward and patient’s name.
5. Help: calling REACH initiates help to come to the patient.

For admission or surgery

• “Has my doctor confirmed the hospital booking?”
• “Have you received my completed e-admission, health questionnaire and financial consent?”
• “Will I need the Pre-admission Clinic?”
• “What is my admission time, fasting instruction and arrival location?”
• “What are my confirmed out-of-pocket costs and who bills separately?”
• “Can I drive home, or do I need an escort and overnight adult support?”

For clinic, parking and support

• “Is my appointment at 2 Technology Place, 3 Technology Place, Macquarie Centre or another location?”
• “Is this appointment face-to-face or telehealth?”
• “What referral, test results, scans or medicines should I bring?”
• “What will the appointment cost, what is the Medicare rebate and what is the gap?”
• “Am I eligible for discounted or disability parking validation?”
• “Can you arrange an interpreter or other support before arrival?”