Werribee Mercy Hospital address, appointment and contact guide
Werribee Mercy Hospital is a public hospital at 300 Princes Highway, Werribee VIC 3030, serving Melbourne’s outer west with emergency, maternity, newborn, surgical, medical, mental health, palliative, renal dialysis, rehabilitation, outpatient and home-based support services.
Fast contact: address, phone and key departments
| Official hospital name | Werribee Mercy Hospital |
|---|---|
| Main address | 300 Princes Highway, Werribee VIC 3030 |
| Outpatient Clinics address | 296 Princes Highway, Werribee VIC 3030; located in a stand-alone building facing Princes Highway, next to the multi-level car park. |
| Main reception | 03 8754 3000; listed hours are 6:30am-8:30pm Monday to Friday and 8:00am-8:30pm Saturday, Sunday and public holidays. |
| Emergency Department | Open 24 hours, 7 days. No appointment system. For life-threatening emergencies call 000. |
| Maternity Reception / MAU | 03 8754 3400; 24 hours, 7 days a week. |
| Medical/Surgical Outpatient Clinics | 03 8754 6700; also listed phone 03 8754 6710. |
| Antenatal Outpatient Clinics | 03 8754 3390; also listed phone 03 8754 6710. |
| Day Procedure / Day of Surgery / Medical Day Stay | 03 8754 3530; Mercy lists Monday-Friday 7:00am-8:00pm and an additional phone 03 8754 6450. |
| Adult mental health triage | 1300 657 259; 24 hours, 7 days. For immediate danger call 000. |
| NURSE-ON-CALL | 1300 60 60 24; 24-hour Victorian health advice line for non-emergency guidance. |
Which appointment path should you use?
Emergency care
Go to the official Emergency Department page for arrival details. ED does not use appointment bookings. You are triaged by urgency, not by arrival order.
Specialist or outpatient clinic
Start with your GP. Mercy says Werribee Mercy specialist services need a GP referral and referrals are assessed within eight days. After you have an appointment, use 03 8754 6700 for medical/surgical appointment changes or questions.
Maternity or pregnancy concern
If you are booked to birth at Werribee Mercy and are over 20 weeks pregnant, think you are in labour, your waters have broken, or you are worried after birth, call 03 8754 3400 before coming in unless it is an emergency.
Outpatient appointment micro-steps
| Step | What to do | Why it matters |
|---|---|---|
| 1. See your GP first | Ask your GP whether Werribee Mercy Hospital outpatient referral is appropriate for your condition. | Mercy Health says specialist outpatient services require a GP referral. |
| 2. Referral is assessed | Your referral is triaged against clinical need. Mercy states referrals are assessed within eight days. | This decides clinic suitability and urgency; it is not the same as instant online booking. |
| 3. Read your appointment letter | Check whether your clinic is in the Outpatient Clinics building or the main hospital building. | The Outpatient Clinics building is at 296 Princes Highway, separate from the main 300 Princes Highway hospital entrance. |
| 4. Arrive early | Mercy asks patients to arrive 30 minutes before outpatient appointments. | Parking and the walk from the multi-level car park can take several minutes. |
| 5. Bring proof and results | Bring appointment letter, Medicare card, blood test results, x-rays or scans, medication list and private health insurance card if applicable. | Mercy notes a $350 fee may apply on the day if you do not have a Medicare card. |
| 6. Change or cancel early | Call 03 8754 6700 if you cannot attend, need to change the appointment, or no longer need the clinic. | Mercy says if you miss two appointments in a row, your GP may be contacted and future appointments cancelled. |
Map, entrances and transport
Werribee Mercy Hospital is at 300 Princes Highway, Werribee VIC 3030. Mercy Health says the hospital is opposite Hoppers Crossing railway station on the Werribee line, with an estimated 5-10 minute walk from the station to the main hospital entrance.
For the main hospital entrance, use Hoppers Lane. For Emergency, Maternity and Newborn Services, Outpatient Clinics and the multi-level car park, read your appointment letter and follow on-site signage because the hospital site has multiple entrances.
Emergency Department: what to know before going
The Werribee Mercy Hospital Emergency Department provides urgent assessment and treatment for people of all ages and most conditions. It is open 24 hours a day, seven days a week. You do not need a referral to attend, but if a GP has referred you, bring the referral letter and any recent test or imaging results.
| ED situation | Official guidance | Practical step |
|---|---|---|
| Life-threatening emergency | Call 000. | Use ambulance care first for serious symptoms or immediate danger. |
| Urgent but unsure | Mercy says if you are unsure about your condition, or concerned about a family member, come to the Emergency Department. | Bring Medicare card, medication list, allergies and any test results if safe to do so. |
| Non-urgent illness | Mercy advises GP, after-hours GP clinic, pharmacist or NURSE-ON-CALL may suit non-urgent conditions. | Call 1300 60 60 24 for NURSE-ON-CALL if unsure and it is not an emergency. |
| ED arrival | Patients are assessed by a triage nurse and seen according to clinical urgency. | More serious cases are seen first; waiting time can increase when the department is busy. |
| GP referral to ED | Health professionals can call main reception and ask for the ED Consultant or Senior Doctor in charge. | Referral should include recent pathology, imaging and relevant clinical information. |
Maternity, birth and pregnancy concerns
Werribee Mercy Hospital offers public maternity care to women and birthing people who live in Werribee and surrounding areas. For routine antenatal appointment changes, use the antenatal outpatient number. For urgent pregnancy or post-birth concerns, use the 24-hour maternity number.
| Need | Use this contact | When to use it |
|---|---|---|
| Maternity Reception / MAU | 03 8754 3400, 24 hours, 7 days | Call if over 20 weeks pregnant with pregnancy concerns, if you think labour has started, waters have broken, baby movements change, or you have recovery concerns up to four weeks after birth. |
| Antenatal clinic appointment | 03 8754 3390 | Appointment changes, referral questions, speaking with a midwife about an appointment, or cancelling a routine antenatal appointment. |
| Under 20 weeks pregnant | Emergency Department or GP, depending on urgency | Mercy’s MAU page says patients under 20 weeks pregnant should present to the Emergency Department. |
| Immediate pregnancy emergency | 000 | Use ambulance care for severe bleeding, collapse, severe pain, seizure, major trauma or immediate danger. |
When attending the Maternity Assessment Unit, Mercy asks patients to check in with the Maternity Reception clerk. Bring your Victorian Maternity Record and, if you think you may be in labour, have your hospital bag ready.
Hospital services and specialist areas
Core hospital care
Mercy Health describes Werribee Mercy Hospital as providing emergency, surgical, medical, sub-acute, mental health, palliative, maternity, newborn care and renal dialysis.
Outpatient clinics
Specialist outpatient services include allied health, medical, surgical, women’s and children’s healthcare services. Many clinics are in the Outpatient Clinics building beside the multi-level car park.
Surgery
Mercy lists emergency and elective surgical pathways. Elective surgical specialties listed include general surgery, ENT, vascular, urology, obstetrics, gynaecology, urogynaecology, orthopaedics, gastroenterology and respiratory.
Medical services
Medical services can be accessed through the Emergency Department or by referral from a medical specialist. General medical admitted care and day-stay specialist care are described by Mercy Health.
ICU
The Intensive Care Unit is on level 4 of the Catherine McAuley Centre and cares for patients needing close monitoring after complex surgery or support for life-threatening conditions.
Mother Baby Unit
The Mother Baby Unit is a mental health inpatient unit caring for mothers and babies with mental health conditions from birth until the baby is one year old.
Radiology, pathology and support services
| Service | Official detail | What to bring or confirm |
|---|---|---|
| Lumus Imaging | Lumus Imaging Werribee Mercy Hospital lists CT, mammography, nuclear medicine, interventional procedures, fluoroscopy, X-ray and ultrasound at 300 Princes Highway. Phone 03 7043 5474. | Bring imaging referral, Medicare/health details and preparation instructions. Confirm billing and appointment time with Lumus. |
| Pathology | Mercy’s Maternity Assessment Unit page lists Dorevitch Pathology available in the hospital for blood, urine and vaginal swab testing. | Bring pathology request form or e-referral and follow any fasting or timing instructions from your clinician. |
| Interpreter service | Mercy states a free and confidential interpreter service is available 24 hours a day, seven days a week. | Tell staff early if you need an interpreter for appointment, consent, discharge or maternity care. |
| Health Independence Program | HIP supports eligible people with community-based rehabilitation, complex care, falls and balance clinic, continence clinic and residential in-reach. | Ask your GP, ward team or outpatient clinician whether HIP referral is appropriate. |
Parking, drop-off zones and hospital shuttle bus
Werribee Mercy Hospital has multiple car parks and entry points. Mercy Health lists P1 near the main hospital entrance, P2 outside Emergency, P3 near Outpatients and P4 for all-day parking. Outpatient information also refers to the multi-level P5 car park as the closest parking for the Outpatient Clinics building.
| Parking / entry | Best use | Important detail |
|---|---|---|
| P1 near main hospital entrance | Main entrance access via Hoppers Lane | Limited spaces with two-hour time limit. |
| P2 outside Emergency | Emergency Department | Limited short-term emergency parking only; car parking in front of ED includes a drop-off zone. |
| P3 near Outpatients | Outpatients Department | Limited spaces. |
| P4 / all-day parking | Longer hospital visits | Enter via Princes Highway. |
| P5 multi-level car park | Outpatient Clinics | Mercy says this is the closest car park for Outpatient Clinics; payWave payment is available at the boom gate or ticket machine. |
| Free patient bus | Movement around the hospital site | Runs seven days, 8:00am-8:00pm, between the multi-storey car park, main entrance, Gabrielle Jennings Centre and Outpatient Clinics. Call 03 8754 3000 to arrange transport. |
Parking fees listed by Mercy Health
| Time | P1 car park | All other car parks |
|---|---|---|
| 0-29 minutes | Free | Free |
| 30 minutes-1 hour | $11 | $9 |
| 1-2 hours | $15 | $15 |
| 2-3 hours | $32 | $18 |
| 3-4 hours | $32 | $21 |
| 4+ hours | $55 | $21 |
| Lost ticket | $55 | $21 |
Concession rates listed by Mercy include $4 per entry for approved frequent attendees, $6 per entry for concession card and accessible parking permit holders, free parking for DVA Gold Card holders and free parking for approved volunteers or pro bono service providers.
Visiting hours, entrances and Wi-Fi
General visiting
Mercy Health says Werribee Mercy Hospital welcomes visitors between 10:00am and 8:00pm. Visits outside these hours are at the discretion of the nurse or midwife in charge.
After-hours entrance
From 8:00pm to 6:30am, the maternity unit is accessed by intercom at the Maternity and Newborn Services entrance. The Emergency Department remains open 24 hours.
Free Wi-Fi
Select MercyGuest, accept the use policy, enter your email address and connect. Ask staff for help if the portal does not load.
Official action links for Werribee Mercy Hospital
| User task | Official link | Use it for |
|---|---|---|
| Main hospital details | Werribee Mercy Hospital | Address, hospital overview, transport, parking, visiting, contacts and services. |
| Emergency Department | Emergency Department | ED access, triage, what to bring, parking entrance and GP referral notes. |
| Outpatient access | Outpatient access | GP referral route, arrival time, what to bring and appointment changes. |
| Outpatient Clinics building | Outpatient Clinics | 296 Princes Highway location, P5 parking, clinic list and access instructions. |
| Maternity Assessment Unit | Maternity Assessment Unit | Pregnancy concerns, labour concerns, post-birth concerns and what to bring. |
| Having a baby | Having a baby at Werribee Mercy Hospital | Public maternity care options for Werribee and surrounding areas. |
| Mental health triage | Mercy Mental Health and Wellbeing Triage | 24-hour adult mental health triage for the Mercy catchment. |
| Radiology | Lumus Imaging Werribee Mercy Hospital | Imaging services, phone, opening hours and booking enquiry. |
For similar public-hospital planning guides, see Blacktown Hospital, Maitland Hospital, Joondalup Hospital and Lake Macquarie Private Hospital.
Werribee Mercy Hospital FAQs
What is the address of Werribee Mercy Hospital?
Werribee Mercy Hospital is at 300 Princes Highway, Werribee VIC 3030.
What is the main phone number?
The main reception number is 03 8754 3000.
Is the Emergency Department open 24 hours?
Yes. The Werribee Mercy Hospital Emergency Department operates 24 hours a day, seven days a week. For life-threatening emergencies, call 000.
Do I need an appointment for the Emergency Department?
No. The Emergency Department does not operate on an appointment system. Patients are assessed by triage and seen according to clinical urgency.
How do I get a specialist outpatient appointment?
Start with your GP. Mercy Health says specialist services require a GP referral, and referrals are assessed within eight days. After you have an appointment, call 03 8754 6700 for medical/surgical outpatient appointment questions or changes.
Where are the Outpatient Clinics?
The Outpatient Clinics are at 296 Princes Highway, Werribee VIC 3030, in a stand-alone building facing Princes Highway next to the multi-level car park.
What number do I call for maternity concerns?
Call Maternity Reception on 03 8754 3400, 24 hours a day, seven days a week, if you think you are in labour, your waters have broken, you have pregnancy-related concerns after 20 weeks, or you have recovery concerns up to four weeks after birth.
What are the visiting hours?
Werribee Mercy Hospital welcomes visitors between 10:00am and 8:00pm. Visits outside these hours are at the discretion of the nurse or midwife in charge.
Is parking free at Werribee Mercy Hospital?
The first 29 minutes are free. After that, paid parking rates apply. Mercy also lists concession rates, including free parking for DVA Gold Card holders.
Is Werribee Mercy Hospital near a train station?
Yes. Mercy Health says the hospital is opposite Hoppers Crossing railway station on the Werribee line, about a 5-10 minute walk from the station to the hospital main entrance.
Source note: This guide uses Mercy Health’s official Werribee Mercy Hospital page, Emergency Department page, Outpatient access page, Outpatient Clinics page, Maternity Assessment Unit page, Having a baby at Werribee Mercy Hospital page, Mercy Mental Health and Wellbeing Triage page, Lumus Imaging Werribee Mercy Hospital page and the Victorian Health Building Authority ED expansion page. Hospital contacts, entrances, parking rates, visiting rules, construction impacts, appointment processes and clinic availability can change; confirm personal details through the official links before travelling.