Westmead Children’s Hospital address, appointment and contact guide
The official name for Westmead Children’s Hospital is The Children’s Hospital at Westmead. It is a major NSW public paediatric hospital at the corner of Hawkesbury Road and Hainsworth Street, Westmead NSW 2145. This guide explains the correct phone numbers, outpatient appointment process, emergency location, visitor rules, parking and official links parents and carers need before travelling.
Fast answer: address, phone and contact details
| Official hospital name | The Children’s Hospital at Westmead |
|---|---|
| Common search name | Westmead Children’s Hospital |
| Network | Sydney Children’s Hospitals Network, NSW Health |
| Street address | Cnr Hawkesbury Road and Hainsworth Street, Westmead NSW 2145 |
| Postal address | Locked Bag 4001, Westmead NSW 2145 |
| Medical treatment or appointment enquiries | 02 7825 3777 |
| Switchboard / all other enquiries | 02 7825 0000; international callers: +61 2 7825 0000 |
| Outpatients clinics | Level 2, Banksia Building; phone 02 7825 2525; email SCHN-CHW-Outpatients@health.nsw.gov.au |
| Emergency Department location | Intersection of Hawkesbury Road and Helen Street, Westmead |
The Children’s Hospital at Westmead is the largest paediatric centre in NSW and provides specialist care for children from NSW, Australia and the Pacific. The official hospital page says it cares for sick and injured children through inpatient admissions, emergency presentations and outpatient occasions of service.
How appointments work at Westmead Children’s Hospital
Start with the right pathway
For specialist outpatient care, your child generally needs a referral from a GP, paediatrician or specialist. Open the official Outpatients page to confirm current referral and clinic contact details.
Upload or send the referral
If you already have a referral, the hospital says parents and carers can upload it through the Consultmed secure portal. Health professionals can also send e-referrals through Consultmed.
Watch for hospital updates
Once the referral is received, the hospital says you will be sent tracking information by email if your referring clinician includes your email address on the referral.
Use the correct phone number
For enquiries relating to medical treatment or appointments, call 02 7825 3777. For Outpatients clinic enquiries, call 02 7825 2525 or email the relevant clinic.
Outpatient appointment checklist
Before the visit
- Read the letter, email or SMS from the hospital.
- Phone the clinic if your child has fever, diarrhoea, vomiting, new rash, chicken pox, measles, COVID-19 exposure or another recent illness.
- Call the number on the appointment letter if your child needs interpreter help, mobility help, hearing support or specialised equipment.
Bring with you
- Your child’s appointment letter and personal health record.
- Medicare card and any health insurance details.
- Medication list and the actual medications if useful.
- Relevant x-rays, pathology results and equipment for mobility, feeding or communication.
When you arrive
- Go to the department named in the appointment details.
- Check in at a kiosk, online through the NSW Patient Portal, or with reception staff.
- Allow extra time, especially for a first appointment or if you need parking.
Emergency Department: when and where to go
The Children’s Emergency Department is located at the intersection of Hawkesbury Road and Helen Street, Westmead. The official page says it is open 24 hours a day, seven days a week for urgent and emergency care to newborns through to adolescents up to the age of 16. Once a child turns 16, they should visit an adult hospital for emergency care.
| Situation | Action | Official guidance link |
|---|---|---|
| Immediately urgent or life-threatening symptoms | Call 000 for an ambulance. | Emergency information |
| Child needs urgent hospital care | Attend the Children’s Emergency Department on Hawkesbury Road / Helen Street and follow signs to triage. | Westmead Emergency Department |
| Poisoning concern | Call NSW Poisons Information Centre on 13 11 26. | Poisons Information Centre |
| Mental health emergency | Call 000 or 1800 011 511. | SCHN emergency information |
| Non-life-threatening health concern when you cannot visit your doctor | Call Healthdirect on 1800 022 222. | Healthdirect |
At the Emergency Department, follow signs to the triage desk. The triage nurse will ask about your child’s injury or illness, medical history and symptoms, then decide how urgently your child needs to be seen. The sickest and most critically injured children are seen first.
Map, directions and public transport
The hospital is at the corner of Hawkesbury Road and Hainsworth Street. The Children’s Emergency Department is on Hawkesbury Road between The Children’s Hospital at Westmead and Westmead Hospital.
The official directions page says there is a bus stop and Parramatta Light Rail stop right outside the hospital. Westmead train station is about one kilometre away, around a 15-minute walk. For trip planning, use Transport NSW or call 131 500.
Parking, drop-off and concession basics
Emergency drop-off
The official parking page says emergency parking is at the main entrance of the new hospital building on Hawkesbury Road, Entrance 10. There is a 15-minute drop-off and pick-up zone outside the Children’s Emergency Department entrance.
Parent and visitor parking
Parent and visitor parking is located off Hainsworth Street in P6. The hospital warns that finding a spot can be difficult, so allow extra time or use public transport if possible.
Parking concessions
Concession rates may apply for eligible patients and carers, including certain long-term, frequent-attendance, financial hardship and concession-card situations. Validate through the Secure Parking office in Level 2 of the Banksia Building.
Check the official Westmead parking page before travelling because parking rates, concession rules and access instructions can change.
Visiting hours and parent/carer rules
For Westmead, the official visiting page lists unit visiting hours as 10am to 8pm, with a rest period during the day. During the rest period, only parents and carers can stay with their child. Children visiting must be accompanied by an adult.
Two parents or carers can be with each patient during the day in most areas, and one parent or carer can stay overnight in most areas. Intensive care, mental health, adolescent inpatient and other clinical areas may have tighter limits, so check with the nursing team before bringing visitors.
Interpreter, accessibility and support services
Interpreter help
The Children’s Hospital at Westmead uses the Western Sydney LHD Health Care Interpreter Service. Staff can arrange face-to-face, phone or video interpreting. Tell staff early if your family needs an interpreter.
Hearing or speech support
If you are deaf, hearing-impaired or speech-impaired, the official contact page says you can use the National Relay Service and provide the hospital’s number.
Virtual care
Some appointments may be available by virtual care when suitable. Use the appointment details you receive from the hospital and follow the specific instructions for that clinic.
Official links for common tasks
| Task | Official link | Use it for |
|---|---|---|
| Confirm address and phone numbers | Contact | The Children’s Hospital at Westmead | Appointment phone, switchboard, address, postal address and relay service guidance. |
| Understand the hospital | About The Children’s Hospital at Westmead | Hospital overview, services, history and official hospital role. |
| Book or follow up outpatient care | Outpatients, The Children’s Hospital at Westmead | Referral requirement, Consultmed upload, clinic contacts and what to bring. |
| Clinician referral | Digital referrals | How clinicians send secure e-referrals through Consultmed. |
| Planned admission | Request for Admission | eRFA, admission request process and booking office contact for Westmead. |
| Emergency care | Emergency Department, Westmead | ED location, age guidance, triage, parking and what happens after arrival. |
| Parking | Parking at Westmead | P6 parking, emergency drop-off, mobility parking, concessions and rates. |
| Visiting | Visiting hours and guidelines | Parents/carers, visitor numbers, Westmead visiting hours and illness rules. |
Related hospital guides
If you are comparing Westmead hospital locations, check the separate Westmead Hospital Sydney guide because the adult hospital is different from The Children’s Hospital at Westmead. You may also find the Sydney Children’s Hospital Randwick guide, Townsville Hospital Queensland guide and St Vincent Hospital guide useful for comparing appointment, emergency and visitor pathways.
Westmead Children’s Hospital FAQs
What is the official name of Westmead Children’s Hospital?
The official name is The Children’s Hospital at Westmead. It is part of Sydney Children’s Hospitals Network, NSW Health.
What is the address of The Children’s Hospital at Westmead?
The street address is Cnr Hawkesbury Road and Hainsworth Street, Westmead NSW 2145.
What phone number should I call for appointments?
For enquiries relating to medical treatment or appointments, call 02 7825 3777. For Outpatients clinics, call 02 7825 2525.
What is the switchboard number?
The switchboard number is 02 7825 0000. International callers can use +61 2 7825 0000.
Do I need a referral for outpatient clinics?
Yes. The official Outpatients page says a referral and appointment are required for outpatient services. A referral can come from a GP, paediatrician or specialist.
Where is the Emergency Department?
The Children’s Emergency Department is at the intersection of Hawkesbury Road and Helen Street, Westmead.
Is the Emergency Department open 24 hours?
Yes. The official Emergency Department page says it is open 24 hours a day, seven days a week.
What age does the Emergency Department treat?
The Emergency Department provides urgent and emergency care to newborns through to adolescents up to age 16. Once a child turns 16, the official page says they should visit an adult hospital for emergency care.
Where do I park for the hospital?
Parent and visitor parking is off Hainsworth Street in P6. Emergency parking and drop-off are at the main entrance of the new hospital building on Hawkesbury Road, Entrance 10.
What are the visiting hours at Westmead Children’s Hospital?
The official visiting page lists Westmead unit visiting hours as 10am to 8pm, with a rest period during the day. Some areas have tighter limits, so check with the nursing team.
Source note: This guide uses official Sydney Children’s Hospitals Network pages for The Children’s Hospital at Westmead contact details, hospital overview, outpatient clinics, Emergency Department, digital referrals, Request for Admission, directions, parking, visitor guidelines and interpreter services. Phone numbers, referral processes, parking rates, visiting rules and clinic arrangements can change; confirm personal instructions through the official links or your appointment letter before travelling.