The Alfred appointments, Emergency, entrances, parking and patient contact guide
The Alfred, often searched as Alfred Hospital Melbourne, is a major public hospital at 55 Commercial Road, Melbourne VIC 3004. This guide is built for patients, carers and visitors who need practical answers before they call, travel, park, attend Emergency, change a Specialist Clinic appointment, visit a ward or check possible costs.
The useful details from Alfred Health’s official pages are organised below so you do not need to open multiple tabs just to find the right entrance, phone number, appointment step, parking fee, public transport route, feedback contact, medical records contact or support option.
Fast answer: Alfred Hospital Melbourne address, phone and key contacts
Main hospital
The Alfred
55 Commercial Road, Melbourne VIC 3004
Phone: (03) 9076 2000
Fax: (03) 9076 2222
Postal: PO Box 315, Prahran VIC 3181
Emergency & Trauma Centre
Ground floor, 55 Commercial Road, Melbourne VIC 3004
Phone: (03) 9076 3405
Fax: (03) 9076 6063
Open 24 hours, 7 days.
Specialist Outpatients
Change/cancel appointment: (03) 9076 2025
Referral email: op.referrals@alfred.org.au
Referral fax: (03) 9076 6938
Telehealth support: (03) 9076 5000
| Need | Best contact / action | Use this when |
|---|---|---|
| Life-threatening emergency | Call 000 | Chest pain, stroke symptoms, major trauma, severe breathing trouble, collapse, major bleeding, poisoning or severe allergic reaction. |
| General Alfred enquiry | (03) 9076 2000 | Ask for the ward, main reception, Specialist Clinic, Emergency, patient support, finance, pharmacy, medical records or feedback team. |
| Emergency & Trauma Centre | (03) 9076 3405 | Non-000 Emergency contact for The Alfred Emergency & Trauma Centre. In immediate danger, call 000 first. |
| Cancel/change outpatient appointment | (03) 9076 2025 | Call if your appointment is within less than 3 working days, or if you prefer phone help instead of online form. |
| Send outpatient referral | Email op.referrals@alfred.org.au or fax (03) 9076 6938 | Use for Specialist Outpatient referral submission when directed by Alfred Health guidance. |
| Telehealth video support | (03) 9076 5000 | Call if you have problems with a Specialist Clinic telehealth test call or video appointment connection. |
| Car park office | (03) 9076 3244 | Parking fees, car park office, concession parking, after-hours exit or car park access questions. |
| Health Information Services | (03) 9076 2644 | Medical record access, Patient Portal or health information questions. |
| Patient Feedback and Liaison | (03) 9076 8001 | Complaints, compliments or feedback. Monday to Friday, 9:00am-4:00pm, excluding public holidays. |
| Finance Patient Liaison – Emergency | (03) 9076 3145 | Finance enquiries for Emergency Department treatment. Email: edfinanceplos@alfred.org.au |
| Finance Patient Liaison – inpatient | (03) 9076 3831 | Finance enquiries for inpatient treatment. Email: financeplos@alfred.org.au |
| Family health enquiries during stay | (03) 9076 3159 or (03) 9076 3160 | Family and friends asking how a patient is during their stay. One nominated contact person is best. |
The Alfred map, main entrances and official Emergency video
The Alfred is at 55 Commercial Road, Melbourne VIC 3004. The main hospital entrance and Emergency are on Commercial Road. The Alfred Centre, also called Area H, is accessed from Centre Lane off Commercial Road. Radiation Oncology entrance is in Alfred Lane.
Official Alfred Health video: Emergency Short Stay Unit
This Alfred Health video is useful for understanding how the Emergency and Short Stay environment supports patients who may need observation after initial Emergency assessment.
Which Alfred Hospital entrance should you use?
| Entrance / area | Official detail | Best for | Practical tip |
|---|---|---|---|
| Emergency Department | Commercial Road. Open 24 hours. | Emergency and trauma presentations. | Call 000 first for life-threatening symptoms. Do not use outpatient contacts for urgent deterioration. |
| Main reception | Commercial Road. Open 7:00am-8:00pm weekdays and 8:00am-5:00pm weekends. | Main hospital enquiries, ward direction, patient drop-off and general reception help. | Good first point if you do not know which ward or clinic area you need. |
| The Alfred Centre / Area H | Centre Lane off Commercial Road. Open 7:00am-5:30pm weekdays only. | The Alfred Centre, Area H and P1 parking access. | Use Centre Lane for The Alfred Centre car park and related appointments. |
| Radiation Oncology | Entrance in Alfred Lane. | Radiation Oncology appointments. | Do not assume the main entrance is closest; follow your oncology appointment letter. |
| Campus/internal maps | Alfred Health uses Area names and internal maps. | Finding wards, clinics and services inside The Alfred. | Check your appointment letter for Area name, level and clinic name, then ask reception or volunteers. |
Emergency & Trauma Centre: address, triage and urgent alternatives
| Emergency question | Answer | Action for patients/carers |
|---|---|---|
| Where is Emergency? | Ground floor, 55 Commercial Road, Melbourne VIC 3004. | Use the Commercial Road Emergency entrance unless ambulance staff direct otherwise. |
| What is the Emergency phone? | (03) 9076 3405. Fax: (03) 9076 6063. | For immediate medical assistance, call 000 instead of phoning the hospital. |
| When is it open? | 24 hours a day, 7 days a week. | Emergency does not close for weekends or public holidays. |
| What is The Alfred known for? | One of Australia’s busiest emergency and trauma centres, with major statewide services. | Expect triage priority based on urgency, not arrival order. |
| What if it is not life-threatening? | The Victorian Virtual Emergency Department is a 24/7 online video-based service with emergency doctors and nurse practitioners. | Use VVED when clinically suitable; call 000 if symptoms are severe or rapidly worsening. |
| What should I bring? | Medicare/DVA card, medicine list, allergies, GP/specialist letters and relevant test results if safe to bring. | Do not delay urgent care to collect documents. |
Emergency micro guide
- Call 000 for life-threatening symptoms.
- Use Commercial Road for The Alfred Emergency Department.
- Tell triage staff your main symptom, when it started, what changed and any serious medical history.
- Tell staff immediately if pain, breathing, bleeding, confusion or symptoms worsen while waiting.
- Ask before eating or drinking if surgery, sedation, scans or procedures may be needed.
- Before leaving, ask for medication changes, follow-up steps, warning signs and who receives the discharge summary.
Specialist Outpatient appointments: referral, change form, telehealth and what to bring
Alfred Health Specialist Outpatient appointments may be face-to-face, telehealth video or telephone. If Alfred Health has your mobile number, you should receive an SMS several days before your appointment confirming the clinic, date, time and appointment type.
| Appointment task | Official action | Important rule |
|---|---|---|
| Send referral | Email op.referrals@alfred.org.au or fax (03) 9076 6938. | Your GP/specialist should include clinical details, urgency, test results and current contact details. |
| Cancel or change appointment | Use the official online appointment-change form when the appointment is more than 3 working days away. | If your appointment is in less than 3 working days, call (03) 9076 2025 instead. |
| Face-to-face appointment | Attend only if you are well. | If you have fever, cough, sore throat, shortness of breath or are isolating, contact (03) 9076 2025 or op.referrals@alfred.org.au to change the arrangement. |
| Telehealth video | Test your connection before the appointment. | If your test call has problems, call (03) 9076 5000 for support. |
| Telephone appointment | Clinician may call from a private number. | Be available on the phone numbers Alfred Health has for you at the appointment time. |
| Choose appointment message preference | Email your Medical Record Number and preference to op.referrals@alfred.org.au, or phone (03) 9076 2025 during business hours. | Options include email, SMS or postal mail. |
Bring to your Specialist Outpatient appointment
- Appointment letter on your phone or printed copy.
- Medicare card or DVA card.
- Any valid concession cards.
- Up-to-date medication list, including electronic list on your phone.
- Relevant tests, investigation results or reports done before the appointment.
- Questions you want answered, written down before you arrive.
- Support person only if needed for communication, disability support, memory, mobility or care decisions.
Hospital services and major care areas at The Alfred
The Alfred is known for emergency and trauma care, Victoria’s largest ICU, statewide services and complex specialist care. Patients also come for cancer care, respiratory medicine, cardiology and cardiovascular care, and inpatient/community psychiatry.
| Care area | Useful patient detail | Before attending |
|---|---|---|
| Emergency & Trauma Centre | 24/7 Emergency and trauma service at 55 Commercial Road. | Call 000 for immediate emergency medical assistance. |
| Intensive Care Unit | The Alfred has the state’s largest ICU. | ICU visiting and communication rules may differ from general wards. |
| Heart and lung transplant service | Alfred Health describes The Alfred as home to Victoria’s only heart and lung transplant service. | Access is through specialist referral and transplant team pathways. |
| Victorian Adults Burn Service | Statewide burn service based at The Alfred. | Emergency and specialist referral pathways may apply. |
| Victorian Melanoma Service | Specialist melanoma service at The Alfred. | Check appointment letter and clinic location before travel. |
| Comprehensive cancer care | Specialist cancer care, including Radiation Oncology entrance in Alfred Lane. | Use your oncology letter for correct entrance and treatment time. |
| Respiratory medicine | Specialist respiratory services listed among The Alfred’s key care areas. | Bring inhaler/oxygen details and recent test results if requested. |
| Cardiology and cardiovascular services | Specialist heart and cardiovascular services. | Confirm referral, medication instructions and testing before appointment/procedure. |
| Psychiatry and mental health | Inpatient and community psychiatry care is listed among specialty services. | Contact the relevant service or Emergency pathway for urgent mental health concerns. |
| Patient Portal / medical record | Patient Portal enables access to some Alfred Health medical information online. | Call Health Information Services on (03) 9076 2644 for medical record questions. |
The Alfred parking fees, entrances, concession parking and local tips
Visitor parking is in The Alfred Centre car park P1 and on the ground floor of the multi-level car park. Car parks open daily from 6:00am to 10:30pm. The Alfred Centre car park is accessed from Centre Lane off Commercial Road and has a maximum height clearance of 2.1 metres.
| Parking item | Official detail | Practical tip |
|---|---|---|
| Main visitor parking | The Alfred Centre car park P1 and ground floor of the multi-level car park. | Use P1 for The Alfred Centre / Area H and many hospital visits. |
| P1 entrance | Centre Lane, internal roadway off Commercial Road, between Area H and Area K. | Traffic approaching from either direction on Commercial Road can turn into Centre Lane. |
| Peak queue | Alfred Health warns there may be about a 15-minute queue during peak times between 11:00am and 3:00pm. | Arrive early or consider public transport/local parking for appointments in that window. |
| After 10:30pm exit | See security in the Main Hospital; they will escort you into the building, then security opens the car park exit door after payment. | Do not wait at the car park exit without contacting security. |
| Payment stations | Automated Pay Stations are on B1 and B2 in The Alfred Centre and ground floor multi-level car park. | Pay before returning to your vehicle. |
| Car Park Office | The Alfred Centre Car Park, 99 Commercial Road, enter from Centre Lane. Phone: (03) 9076 3244. | Office listed as open daily 6:00am-10:30pm. |
Parking fees from 1 July 2025
| Duration / fee type | Fee including GST |
|---|---|
| Up to 1 hour | $12.00 |
| 1-2 hours | $20.00 |
| 2-3 hours | $23.00 |
| 3-4 hours | $30.00 |
| 4-5 hours | $33.00 |
| 5+ hours / daily maximum | $39.00 |
| Lost ticket | $39.00 |
| Concession rate | $12.00 |
| After 8:00pm, leave before 8:00am | $12.00 flat rate |
| Weekend and public holiday flat rate | $12.00 |
Concession and disabled parking
Concession rate
- Available for valid Pension Concession Card holders.
- Available for Health Care Card holders.
- Available for Disability Parking Permit holders.
- Show your ticket and concession card before leaving.
- Validation locations include The Alfred Centre Reception, Main Reception or Car Park Office during listed hours.
- Financial hardship concession may be available; talk to your healthcare team.
Disabled parking
- Disabled parking areas are undercover and secure.
- Disabled permit holders can use The Alfred Centre car park P1.
- Disabled permit holders can use the ground floor of the multi-level visitor car park P2.
- Reduced car parking fees are available for people with disabled parking permits.
- Wheelchairs are available at main entrances, wards and departments; ask staff for help.
Public transport, taxi phones and access support
| Transport / access need | Official detail | Practical tip |
|---|---|---|
| Train | Prahran railway station is within walking distance. Walk along Greville Street and then Punt Road to Commercial Road. | Good option if your appointment is not too late and you can walk the distance. |
| Bus 604 | Bus 604 stops on Commercial Road. | Check PTV for current route timing before travelling. |
| Bus 246 | Bus 246 stops on Punt Road at the Commercial Road intersection and is a short walk from The Alfred. | Useful north-south route, but allow walking time from Punt Road. |
| Taxi | Ask your driver to drop you at the preferred entrance. | Say “Emergency Commercial Road”, “Main Reception Commercial Road” or “The Alfred Centre / Centre Lane” clearly. |
| Free taxi phones | Available at the hospital’s main receptions. | Use these after discharge or after a clinic visit if you need to book a taxi. |
| Disability access | Patient and clinical areas are accessible, with car parking for disabled permit holders, wheelchairs, accessible toilets, lifts and specialist beds/hoists. | Tell staff about physical, sensory, communication or support needs before/at arrival. |
| Guide/audio/therapy animals | Guide dogs, audio dogs and other therapy animals can accompany people around the hospital. | Ask care staff about toileting and drinking-water access for the animal. |
| Auslan and hearing support | Auslan interpreters are available; hearing-loop style support is being implemented at main reception points. | Request Auslan or hearing support before appointments where possible. |
Visitors, ICU visiting, Wi-Fi, pharmacy and practical hospital facilities
| Visitor / facility need | Useful detail | Action |
|---|---|---|
| Ward visiting | Alfred Health asks visitors to follow current conditions of entry and ward instructions. | Call the switchboard and ask for the ward before travelling if visiting rules matter for your visit. |
| ICU visiting | Speak to ICU staff for current visiting restrictions and times. Only two visitors can be at bedside at any time. | Visitors under 18 must be accompanied by an adult. Masks may be required. |
| Critical / palliative / disability needs | Special considerations apply for critical or palliative inpatients and people with complex disability. | Ask staff for assistance with visiting arrangements. |
| Flowers | Some ward areas do not permit flowers or potted plants due to patient safety. | Check with the relevant ward before buying flowers. |
| Free Wi-Fi | Free Wi-Fi is available to help patients stay in touch with family and friends. | Use video calls where suitable and choose one family contact to reduce repeated calls to staff. |
| HealthSmart Pharmacy | Ground floor retail area. Phone: (03) 9521 2233. | Opening hours listed: Mon-Fri 8:00am-7:00pm; Sat 10:00am-5:00pm; Sun 10:00am-2:00pm. |
| Carer support | Alfred Health Carer Services phone: 1800 512 121, Monday-Friday 8:30am-5:00pm. | For emergency respite and after-hours support, Carer Gateway is listed as 1800 422 737. |
Medicare, private patients, non-Medicare fees and payment contacts
Medicare/public patient
Public hospital care is generally covered for Medicare-eligible patients, but some charges can still apply, including discharge medicines, some day-only medications and supporting aids such as crutches, CAM walkers, walking frames or similar equipment.
Private patient
Private health insurance may cover accommodation, medical/surgical implanted devices, diagnostics and staff specialist accounts, but discharge medicines and aids/equipment are charged to all public and private patients.
Self-funded private patient
Medicare-eligible patients without suitable private insurance may elect to be self-funded private patients. Alfred Health says self-funded private patients pay upfront before services are provided.
Patients without a Medicare card: selected Alfred Health fee schedule
| Service | Fee listed by Alfred Health |
|---|---|
| Emergency attendance, less than 4 hours | $600 |
| Emergency admission, more than 4 hours | $1,600 |
| Same day bed fee | $1,800 per day |
| Overnight bed fee – Medical | $1,900 |
| Overnight bed fee – Surgical | $2,000 |
| Overnight bed fee – Advanced Surgical | $2,400 |
| Coronary Care Unit bed fee | $3,600 |
| Intensive Care Unit bed fee | $6,000 |
| Outpatient appointment, per consultation | $380 |
| Hospital in the Home | $620 per day |
| Psychiatric bed fee | $1,850 per night |
How to pay an Alfred Health invoice
| Pay online | Use Alfred Health’s secure online payments area with Visa or Mastercard. You need the Customer Reference Number from the invoice. |
|---|---|
| BPAY | Use your bank, credit union or building society with the Biller Code and Reference Number on your invoice. |
| Pay by phone | Call Westpac PayWay phone service on 1300 885 175 and follow prompts. You need the Biller Code and Reference Number. |
Medical records, Patient Portal, feedback and complaint steps
Medical records and Patient Portal
- Health Information Services phone: (03) 9076 2644.
- Patient Portal can provide online access to some Alfred Health medical information.
- Formal medical record access may use the Freedom of Information process.
- FOI applications are sent to LSS@alfred.org.au.
- Your GP or specialist may be able to access Alfred Health medical records with your permission through Health Information Services.
Feedback and complaints
- First, speak to your healthcare team or ask for a senior nurse or doctor.
- If not satisfied, contact Patient Feedback and Liaison.
- Phone: (03) 9076 8001.
- Email: feedback@alfred.org.au.
- Hours: Monday-Friday 9:00am-4:00pm, excluding public holidays.
- Write to: Patient Feedback and Liaison, 55 Commercial Road, Melbourne VIC 3004.
- For interpreter help, call TIS on 13 14 50 and ask for Alfred Health.
Complaint micro guide
- Raise the issue with the nurse, doctor or care team as soon as possible.
- If the response does not resolve it, ask to speak with a senior nurse or doctor.
- Contact Patient Feedback and Liaison by phone, email, online form or letter.
- Include the patient name, date of care, ward/clinic if known, what happened and what outcome you are asking for.
- Tell the team if you need an interpreter, Auslan, Easy English or another accessible communication format.
Discharge, going home and what to ask before leaving
Alfred Health says discharge planning may include community services, medication information, pharmacy advice, follow-up appointments and special instructions. Tell staff early if you already receive home support or think you will need help after leaving hospital.
| Before leaving | Ask this question | Why it matters |
|---|---|---|
| Medicines | “Which medicines do I stop, start or continue?” | Discharge medicines may have charges and instructions may differ from your old routine. |
| Follow-up | “Who books my GP, specialist, clinic or imaging follow-up?” | A missed follow-up can delay recovery or test review. |
| Warning signs | “Which symptoms mean I should call 000, return to hospital or call my GP?” | Clear escalation instructions reduce uncertainty after discharge. |
| Community support | “Do I need home nursing, community services, allied health or equipment?” | Support is easier to arrange before you leave. |
| Discharge summary | “Will my GP or specialist receive information from this admission?” | Alfred Health may forward relevant information unless you say it should not happen. |
Local inside tips for first-time visitors
Save time before arrival
- Use 55 Commercial Road, Melbourne VIC 3004 for the main hospital and Emergency.
- Use Centre Lane off Commercial Road for The Alfred Centre / Area H and P1 parking.
- Use Alfred Lane if your appointment letter says Radiation Oncology.
- Arrive early if parking between 11:00am and 3:00pm because queues may occur.
- Check whether your appointment is face-to-face, telehealth or telephone before travelling.
Avoid common problems
- Do not use the online change form if your appointment is within less than 3 working days; call (03) 9076 2025.
- Do not attend face-to-face clinic when unwell; contact the clinic to change the arrangement.
- Do not assume visitor rules are the same for ICU, palliative care or complex disability situations.
- Do not forget to validate concession parking before returning to your car.
- Do not delay urgent care while waiting for outpatient or telehealth support.
Official Alfred Health links for action
Use these links when you need to perform a task: confirm directions, change an appointment, send referral details, check parking, start telehealth, pay a bill, use the Patient Portal or provide feedback.
Alfred Hospital Melbourne FAQs
What is the address of Alfred Hospital Melbourne?
The Alfred is located at 55 Commercial Road, Melbourne VIC 3004, Australia.
What is the main phone number for The Alfred?
The main Alfred Health phone number for The Alfred is (03) 9076 2000.
Where is The Alfred Emergency Department?
The Alfred Emergency & Trauma Centre is on the ground floor at 55 Commercial Road, Melbourne VIC 3004. It is open 24 hours a day, 7 days a week.
How do I change an Alfred Specialist Outpatient appointment?
If your appointment is in less than 3 working days, call (03) 9076 2025. If it is more than 3 working days away, you can use Alfred Health’s official online appointment-change form.
Where do I send a referral for Alfred Specialist Outpatient Clinics?
Referrals can be emailed to op.referrals@alfred.org.au or faxed to (03) 9076 6938 when directed by Alfred Health referral guidance.
How much is parking at The Alfred?
From 1 July 2025, parking is $12 up to 1 hour, $20 for 1-2 hours, $23 for 2-3 hours, $30 for 3-4 hours, $33 for 4-5 hours and $39 for 5+ hours or daily maximum. Concession rate is $12.
Where is visitor parking at The Alfred?
Visitor parking is in The Alfred Centre car park P1 and on the ground floor of the multi-level car park. P1 is entered from Centre Lane off Commercial Road.
Does The Alfred have telehealth appointments?
Yes. Some Specialist Outpatient appointments are by telehealth video. If you have problems with your test call, Alfred Health lists telehealth support on (03) 9076 5000.
How do I access my Alfred Health medical record?
Call Health Information Services on (03) 9076 2644. Some Alfred Health medical information may also be accessible through the Patient Portal.
How do I make a complaint or give feedback to Alfred Health?
First speak to the care team if possible. If unresolved, contact Patient Feedback and Liaison on (03) 9076 8001 or email feedback@alfred.org.au.
Source and update note
This guide is based on official Alfred Health pages for The Alfred address, contact details, entrances, Emergency & Trauma Centre, Specialist Outpatient appointments, telehealth, parking, public transport, visitor guidance, disability access, fees, non-Medicare charges, payments, medical records, Patient Portal and feedback. Hospital contacts, fees, parking rates, visitor rules, clinic instructions and signage can change, so confirm urgent or personal details directly with Alfred Health before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.