Upper Ferntree Gully hospital planner
Angliss Hospital emergency, outpatient, maternity, map and parking guide
Angliss Hospital is part of Eastern Health and is located at the foot of the Dandenong Ranges in Upper Ferntree Gully. This guide brings the useful official information into one place: address, contact numbers, Emergency Department entry, outpatient appointment help, parking fees, accessible parking, services, maternity support, visitor rules, telehealth and patient support.
Use this page to decide whether to call, attend Emergency, confirm a specialist clinic appointment, plan parking, prepare for telehealth, ask for an interpreter, or check what to bring before visiting.
For a life-threatening emergency in Australia, call 000. Do not wait for a hospital appointment or rely on an online guide.
CallUse 1300 342 255 or the clinic number on your letter
ConfirmReferral, appointment location, cost risk and interpreter needs
ArriveAlbert Street ED entry or Talaskia Road parking
Check inBring Medicare, ID, referral, medicines and questions
Fast contact box: Angliss address, phone, Emergency and appointments
Main hospital
Eastern Health Angliss
Albert Street, Upper Ferntree Gully VIC 3156
From overseas: +61 3 8804 9999
Emergency Department
Open 24 hours, 7 days
Emergency entrance is via Albert Street.
Call 000 first for life-threatening symptoms.
Specialist clinics
Outpatient enquiries
Clinic locations can change; check your appointment letter.
| Need | Official contact / action | What to confirm |
|---|---|---|
| Life-threatening emergency | Call 000 | Use this for severe breathing difficulty, chest pain, stroke symptoms, major bleeding, collapse, severe injury, poisoning or severe allergic reaction. |
| Angliss Emergency Department | Attend via Albert Street | Open 24 hours. You will be triaged by urgency when you arrive. |
| Hospital / inpatient wards / rehab wards | 1300 342 255 | Ask for the ward, service, patient location, visiting guidance or department. |
| Specialist outpatient clinic enquiry | 1300 342 255 | Use this for appointment or submitted referral questions. |
| Community Rehabilitation Centre | (03) 9764 6229 | Also used for Victorian Paediatric Rehabilitation Service at Angliss. |
| Nursing Home | (03) 9764 6298 | Edward Street Nursing Home is next to the hospital. |
| Maternity bookings | 1300 521 319 | Eastern Health lists maternity booking phone hours as weekdays 8:00am to 3:00pm. |
| Feedback / complaint / compliment | (03) 8804 0465 or feedback@easternhealth.org.au | Centre for Patient Experience: Monday to Friday, 9:00am to 3:00pm, excluding public holidays. |
| FOI / medical records access | (03) 9871 3170 or foi@easternhealth.org.au | Requests must be in writing and may require ID, authority documents and an application fee unless hardship applies. |
Angliss Hospital map, Emergency entrance and local access
The official Eastern Health Angliss location is Albert Street, Upper Ferntree Gully VIC 3156. The Emergency Department entrance is via Albert Street. The main car park, including paid disabled parking, is opposite the main entrance and is accessible from Talaskia Road.
Official Angliss maternity ward video
Eastern Health provides an official virtual tour to help maternity patients familiarise themselves with the Angliss Hospital Maternity Ward and understand what to expect.
Parking fees, accessible parking, drop-off and public transport
Where to park
- Paid car parking is opposite the main entrance and accessible from Talaskia Road.
- Disabled parking is available in the main driveway accessible from Talaskia Road.
- Short-term and emergency drop-off parking is available at the front main entrance and Emergency Department.
- Restricted 1-hour and 2-hour street parking is available around the hospital.
- Always check street signs; parking infringements may be issued by the local council.
Public transport
- Train: Upper Ferntree Gully Station.
- Bus: Route 732 is listed for Angliss Hospital access.
- If attending an appointment, allow extra walking/check-in time from the station or bus stop.
- If mobility is limited, ask the clinic whether drop-off or accessible parking is better for your appointment location.
Public car park fees
| Parking time | Fee |
|---|---|
| 0-30 minutes | Free |
| 30 minutes-1 hour | $6.00 |
| 1-2 hours | $8.00 |
| 2-3 hours | $10.00 |
| 3-4 hours | $12.00 |
| 4-24 hours | $15.00 |
| Lost ticket | $15.00 |
| Concession rate per day | $5.00 |
Accessible and concession parking
| Parking need | Official detail |
|---|---|
| Accessible parking locations | 4 spaces at Hospital Main Driveway via Talaskia Road; 1 short 15-minute accessible space at Emergency Department entrance via Albert Street; 2 spaces at Chandler House via Albert Street; 2 spaces at Community Rehabilitation car park via Talaskia Road. |
| Concession card eligibility | Centrelink Pensioner Concession Card, Veterans’ Affairs Pensioner Concession Card, Centrelink Healthcare Card, Veterans’ Affairs Gold Card including All, War Widow, TPI, POW and EDA. |
| How to claim concession parking | Present the eligible concession card and parking ticket to Main Reception between 7:00am and 8:00pm. The card must be in the name of the person requesting the concession rate and photo ID may be required. |
| Street parking warning | Restricted parking is available in surrounding streets, but failure to observe restrictions may result in a council parking infringement notice. |
Emergency Department: what happens when you arrive
For all emergencies, call 000. If you arrive at Angliss Emergency Department, staff will assess how urgently you need care.
| Emergency access | Emergency Department entrance is via Albert Street. |
|---|---|
| Opening hours | 24 hours a day, 7 days a week. |
| First clinical step | A triage nurse assesses urgency and decides how quickly the patient needs to be seen. |
| Triage categories | Category 1 Resuscitation, Category 2 Emergency, Category 3 Urgent, Category 4 Semi-urgent, Category 5 Non-urgent. |
| Waiting time reality | More serious cases are prioritised. If the Emergency Department is extremely busy, less urgent patients may wait more than four hours. |
| If your condition changes | Speak with a staff member immediately. Also tell staff if you decide to leave before being seen. |
| Children in Emergency | Eastern Health says its emergency departments include purpose-built waiting and treatment areas for children; children are also triaged on arrival. |
| After-hours alternative | Eastern Health lists My Emergency Dr as an after-hours telehealth option for residents of eastern and northeastern Melbourne, subject to a listed price of $150 for 24-hour, 7-day access. |
Specialist outpatient appointments, referrals and telehealth steps
Eastern Health specialist clinics are usually accessed by referral from a GP, specialist, community health provider, hospital clinician, Emergency Department or inpatient ward. Some appointment locations have changed after Eastern Health’s clinical services review, so always check the appointment letter before travelling.
Appointment enquiry steps
- Check the appointment letter first for clinic name, date, time, campus and whether it is face-to-face or telehealth.
- For submitted referral or appointment enquiries, call the Specialist Clinics Administration and Booking Team on 1300 342 255.
- If you have tested positive to COVID-19 in the last 7 days and your appointment is face-to-face, call 1300 342 255 to discuss options.
- If your appointment is video/telehealth, Eastern Health says it can proceed as planned if you are COVID-positive, unless the clinic advises otherwise.
- Bring one support person only to outpatient/day procedure areas unless you have been advised otherwise.
Referral rules for doctors
- Eastern Health Specialist Clinics uses HealthLink SmartForms for GP referrals.
- HealthLink SmartForms are described as a secure channel for identifiable clinical information between healthcare providers.
- If a referral does not include minimum required information, it may be declined with written notification to the referring health professional.
- For HealthLink SmartForms help, HealthLink contact is 1800 125 036 or HelpdeskHL@healthlink.net.
Telehealth at Eastern Health Angliss
| Telehealth question | Official action |
|---|---|
| What is telehealth? | A telehealth appointment connects the patient and care provider by video, so the patient can see, hear and speak with the clinician without travelling to an Eastern Health facility. |
| How do I prepare? | Test your computer, phone or tablet setup before the consultation. |
| Need help? | Contact the clinic using the phone number on your appointment letter. |
| Angliss telehealth entry | Eastern Health lists “Eastern Health Angliss including Chandler House Specialist Clinics Outpatients” under its patient telehealth clinic links. |
| Pre-admission video call | Eastern Health also lists an Angliss Pre-Admission Clinic telehealth link. |
Useful appointment preparation: Write down symptoms, medicines, allergies, questions, recent tests and what outcome you need from the visit before calling or attending.
Services and care areas available at Angliss Hospital
Eastern Health says Angliss provides a wide range of healthcare services and covers the south of Knox, south-west Yarra Ranges, Croydon and parts of Ringwood.
| Service area | What is available / useful detail | What to confirm |
|---|---|---|
| Emergency care | Emergency Department open 24 hours, 7 days, entrance via Albert Street. | Call 000 for serious symptoms before travelling. |
| General medicine | Angliss provides general medical services as part of Eastern Health. | Ward location, visiting rules and discharge/follow-up plan. |
| Surgery | Angliss is listed by Eastern Health as providing surgical services. | Pre-admission instructions, fasting, medicines and transport home. |
| Intensive Care | Eastern Health lists Angliss Intensive Care Services on Level 4, 39 Albert Street, with 24-hour service. | Visitor arrangements may differ; ICU families/friends are supported to visit. |
| Midwifery / maternity | Angliss provides maternity and midwifery services; maternity outpatient location is listed at 20A Albert Street, Upper Ferntree Gully. | Booking pathway, out-of-pocket costs for private obstetric models, support person rules. |
| Paediatrics | Paediatric services are listed as part of Angliss care; children can also be assessed in Emergency. | Parent/guardian visitor arrangements and ward instructions. |
| Rehabilitation | Angliss provides rehabilitation services and a Community Rehabilitation Centre. | Call (03) 9764 6229 for CRC-related contact. |
| Physiotherapy | Eastern Health says physiotherapists treat all ages at Angliss. Hours listed: Monday-Friday 8:00am-4:30pm. | Referral, outpatient location and whether exercise or equipment is required. |
| Occupational therapy | Occupational Therapy at Angliss helps with everyday activities, home modifications and environmental changes. Contact: (03) 9764 6151; fax: (03) 9764 6330. Hours: 8:00am-4:30pm. | Referral, mobility/home needs and appointment location. |
| Victorian Paediatric Rehabilitation Service | VPRS is listed at Community Rehabilitation Service, Angliss Hospital, Albert Street. Contact: (03) 9764 6229; fax: (03) 9764 6330. | Eligibility, referral route and clinic day. |
| Mental Health – Chandler House | Eastern Health lists Mental Health – Chandler House at 14-18 Albert Street, Upper Ferntree Gully. | Correct entry point, appointment team and support person rules. |
| Hospital in the Home | Angliss can offer programs allowing patients to be cared for at home. | Eligibility depends on clinical assessment and service availability. |
| Edward Street Nursing Home | High-level aged care facility located next to the hospital. Phone: (03) 9764 6298. | Visiting, resident contact and admission-related questions. |
Maternity, antenatal and birth support at Angliss
Maternity booking and care options
- For Eastern Health maternity booking information, call 1300 521 319 on weekdays between 8:00am and 3:00pm.
- Angliss has a maternity outpatient location listed at 20A Albert Street, Upper Ferntree Gully.
- Homebirth patients may be offered a back-up appointment at Box Hill or Angliss with the midwifery and/or obstetric team.
- If pregnancy health problems arise, the patient or midwife can refer care to Eastern Health for pregnancy, labour or after-birth care.
Maternity visitor guidance
- Birth Suite: a partner and support person can attend labour and birth for as long as required.
- Siblings are permitted to visit after the baby is born.
- Postnatal ward: two adults are welcome to visit.
- For parents and babies to rest, maternity visiting hours are listed as 8:00am-8:00pm.
- Special Care Nursery and Paediatric ward: two parents or guardians are welcome until 8:00pm; one parent may stay overnight on the paediatric ward.
Cost note: If using a private obstetrician or private insurance pathway, ask your obstetrician, health fund and Eastern Health about out-of-pocket costs before choosing the model of care.
Fees, Medicare, private insurance and non-Medicare costs
For Medicare-eligible public patients, public hospital care is generally provided under Medicare arrangements. Extra costs can still apply in some situations, such as pharmacy medicines, equipment, private patient choices, non-Medicare eligibility, some outpatient charges or private maternity models.
| Patient situation | What to know before attending |
|---|---|
| Medicare public patient | Public hospital care is generally covered under Medicare, but ask about pharmacy, equipment, outpatient, maternity or private patient charges if relevant. |
| Not eligible for Medicare | Eastern Health says non-Medicare patients must pay for medical treatment and care before treatment. Australian health fund or travel insurance may reimburse some costs after payment. |
| Outpatient first appointment if non-Medicare | Eastern Health lists first appointment, including obstetricians, item code 110 at $450. |
| Ongoing outpatient appointment if non-Medicare | Eastern Health lists next and ongoing appointments, including obstetricians, item code 116 at $450. |
| Midwife appointment if non-Medicare | Eastern Health lists midwife appointment item code 094 at $450, unless included in an Eastern Health Maternity Package. |
| Domiciliary care if non-Medicare | Eastern Health lists extended post-natal domiciliary care at $250 per visit. |
| Pharmacy costs | Eastern Health charges for prescriptions dispensed at an Eastern Health Pharmacy; the bill is placed with medicines and can be paid at the cashier or by listed payment methods. |
| Private patient | Private insurance cover depends on the policy. Confirm hospital accommodation, medical costs, excess, gaps and discharge medicines with the insurer and Eastern Health. |
No fake fee rule: Doctor consultation fees, surgery fees, imaging fees and private maternity costs can vary. If not published by Eastern Health for your situation, call before attending and ask for the likely out-of-pocket cost.
Visitor rules, support person limits and language help
| Adult inpatient wards and Emergency Department | Two visitors at a time are welcome to visit the patient on the ward or in the Emergency Department. Alternative arrangements may be considered for compassionate circumstances or carer overnight support. |
|---|---|
| Outpatients and day procedure areas | Due to available space, bring one support person only. For children, two carers are welcome. |
| Mental Health services | Eastern Health says there is no restriction on visiting, but visitors are encouraged to contact the service before visiting. |
| Residential Care Services | Residential Care Services welcome visitors at any time. |
| Interpreter during care | If you have English language difficulties, ask staff to book an interpreter. From home, contact Telephone Interpreter Service on (03) 9605 3056. Interpreter services are provided free of charge. |
| Feedback in another language | Call Language Services on (03) 9981 2736 to arrange interpreter support for feedback during business hours. |
What to bring for an appointment, admission or Emergency visit
Documents and cards
- Medicare card
- Photo ID
- Appointment letter, SMS or booking information
- GP or specialist referral if required
- Private health insurance details, if relevant
- Concession card, DVA card or other support documents if relevant
- Any legal paperwork that may guide care, such as Advance Care Plan or Power of Attorney
Health information and personal items
- Current medicine list and medicines
- Allergy list and food/cultural/religious dietary needs
- Recent pathology, imaging or specialist reports if requested
- Glasses, hearing aids, dentures, mobility aids or communication aids
- Questions you want to ask the doctor, nurse, midwife or therapist
- Leave jewellery, large cash and precious items at home where possible.
During your stay: Eastern Health’s patient booklet encourages patients and families to ask questions, tell staff what matters, share allergies and diet needs, and raise concerns early if the patient appears to be getting worse.
Patient rights, privacy, FOI and safety escalation
| Need | What Eastern Health says / what to do |
|---|---|
| Rights during care | Eastern Health’s patient information explains rights including access, safety, respect, communication, participation, privacy and comment/complaint. |
| If you are worried a patient is getting worse | Speak to the care team first. If not satisfied, speak to the nurse/midwife in charge. If still not satisfied, phone the Patient Care Hotline on (03) 9975 6789. |
| Privacy | Eastern Health says it collects information needed to provide healthcare and related administrative activities, and patients can say if they do not want health information shared with other people helping with care. |
| Medical records / FOI | Requests for personal health information must be in writing. FOI service contact: (03) 9871 3170 or foi@easternhealth.org.au. |
| Valid FOI request | Eastern Health says a valid request should be written, clear and include payment of application fee unless claiming financial hardship. Medical record requests may need photo ID and legal documents. |
Feedback, complaints and compliments
Best feedback actions
- Use Eastern Health’s online feedback form for the fastest submission.
- Give date, site, ward/clinic, staff/service involved, patient details if relevant and what outcome you are asking for.
- The Patient Experience Survey is anonymous and takes less than 10 minutes.
- Returned phone calls may come from a private number.
Centre for Patient Experience
Email: feedback@easternhealth.org.au
Phone: (03) 8804 0465
Hours: Monday-Friday, 9:00am-3:00pm, excluding public holidays.
Postal: Centre for Patient Experience, PO Box 94, Box Hill VIC 3128.
Questions to ask before going to Angliss Hospital
For appointments
- “Is my appointment at Angliss, Chandler House, Maternity Outpatients, or another Eastern Health campus?”
- “Is this appointment face-to-face, phone or telehealth?”
- “Do I need a current referral for this clinic?”
- “Can I bring one support person, or do special rules apply?”
- “What documents, medicine list or test results should I bring?”
For parking, costs and support
- “Should I use Albert Street, Talaskia Road or another entry?”
- “Am I eligible for concession parking and where do I present the card?”
- “Could there be any cost because I am private, non-Medicare or using a maternity package?”
- “Can I arrange an interpreter, wheelchair help or communication support?”
- “Who should I call if my condition changes before the appointment?”
Official Angliss Hospital action links
| Task | Official page | Use it for |
|---|---|---|
| Main hospital page | Eastern Health Angliss | Address, contact numbers, Emergency access, parking fees and services. |
| Emergency care | Emergency Department | What to expect, triage and alternatives to ED. |
| Emergency wait status | Emergency wait time status | Current Eastern Health ED wait status information. |
| Specialist clinics | Specialist Clinics Outpatients | Referral and outpatient clinic information. |
| Referral information | Acute Specialist Clinics referrals | HealthLink SmartForms and referral support. |
| Telehealth | Eastern Health Telehealth | Video appointment preparation and clinic links. |
| Maternity | Maternity Services | Pregnancy, birth and postnatal care information. |
| Maternity booking | Booking your maternity care | Booking phone, care pathways and backup care information. |
| Maternity tour | Maternity suite tours | Official Angliss maternity ward video tour. |
| Fees | Fees and Costs | Non-Medicare, outpatient, maternity and pharmacy costs. |
| Visitor rules | Visitor Guidance | Support person and visitor guidance by care area. |
| Feedback | Eastern Health Feedback | Complaints, compliments and patient experience survey. |
| Medical records | Freedom of Information | Medical record and document access requests. |
| Pay bills | Patient Revenue Services | Billing, payment and revenue service information. |
Angliss Hospital FAQs
What is the address of Angliss Hospital?
Angliss Hospital is located at Albert Street, Upper Ferntree Gully VIC 3156.
What is the main phone number for Angliss Hospital?
The main Eastern Health Angliss contact number is 1300 342 255. From overseas, call +61 3 8804 9999.
Does Angliss Hospital have a 24-hour Emergency Department?
Yes. The Angliss Hospital Emergency Department is open 24 hours a day, 7 days a week. For life-threatening emergencies, call 000.
Where is the Angliss Hospital Emergency Department entrance?
The Emergency Department entrance is via Albert Street.
How do I contact Angliss specialist outpatient clinics?
For Specialist Outpatient Clinic enquiries, call 1300 342 255. Always check your appointment letter because some clinic locations may change.
Where do I park at Angliss Hospital?
Paid parking, including disabled parking, is available in the car park opposite the main entrance and accessible from Talaskia Road. Short-term and emergency drop-off parking is available near the main entrance and Emergency Department.
How much is parking at Angliss Hospital?
Public car park fees are: 0-30 minutes free, 30 minutes-1 hour $6, 1-2 hours $8, 2-3 hours $10, 3-4 hours $12, 4-24 hours $15, lost ticket $15 and concession rate $5 per day.
What public transport goes to Angliss Hospital?
Eastern Health service pages list Upper Ferntree Gully Station for train access and bus route 732 for Angliss Hospital.
Does Angliss Hospital provide maternity services?
Yes. Eastern Health lists maternity and midwifery services at Angliss, including maternity outpatients at 20A Albert Street, Upper Ferntree Gully. For maternity bookings, call 1300 521 319 on weekdays between 8:00am and 3:00pm.
What should I bring to an Angliss Hospital appointment?
Bring your Medicare card, photo ID, appointment letter, referral if required, medicine list, allergy information, private insurance or concession details if relevant, and any reports or scans requested by the clinic.
Source and update note
This guide is based on official Eastern Health pages for Angliss Hospital, Emergency Department, Specialist Clinics, telehealth, maternity, visitor guidance, fees, patient feedback and Freedom of Information, plus official Eastern Health patient information PDFs. Phone numbers, parking fees, clinic locations, visitor rules, service availability and fees can change, so confirm urgent or appointment-specific details directly with Eastern Health before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.