Dandenong Hospital patient guide: appointments, map, parking and services
Dandenong Hospital is a major Monash Health public hospital at 135 David Street, Dandenong. It provides emergency care, general and specialist hospital services, maternity care, children’s services, intensive care, imaging, surgery, mental health, allied health and outpatient specialist clinics for Melbourne’s south-east community.
This guide brings the practical details into one place: contact numbers, emergency access, outpatient appointment rules, patient enquiries, parking rates, public transport, maternity locations, imaging contact, billing contacts, interpreter help, feedback contacts, map, video and what to bring before visiting.
Dandenong Hospital phone number, address and quick contact details
| Hospital name | Dandenong Hospital, Monash Health |
|---|---|
| Main address | 135 David Street, Dandenong VIC 3175, Australia |
| Main switchboard | (03) 9554 1000 |
| Emergency Department | Open 24 hours. Call 000 for a medical emergency or life-threatening situation. |
| Specialist Clinics / outpatient enquiries | 1300 342 273 or outpatient_enquiries@monashhealth.org |
| Patient enquiries | (03) 9554 8215, usually 8:30am to 8:00pm |
| Interpreter services | (03) 9594 2375 / (03) 9554 8860 |
| Main official website | Dandenong Hospital official Monash Health page |
| Best next step | Use your appointment letter first. If you are unsure where to go, call the main switchboard or the specific clinic number before travelling. |
Dandenong Hospital map and David Street entrance location
Dandenong Hospital is located at 135 David Street, Dandenong VIC 3175. Use the map for general directions, but check your appointment letter for the exact clinic, ward, building, entry point and check-in desk.
Map tip: visitor car parking is accessed from the David Street entrance. If you are attending maternity, Monash Women’s information says the maternity clinic is on David Street across the car park from the main hospital.
Useful Dandenong Hospital visitor video
This official Monash Health video is useful for families visiting Monash Children’s at Dandenong Hospital. It is embedded here because it helps with visit preparation and hospital navigation for a real patient group.
Dandenong Hospital Emergency Department and wait time meaning
Dandenong Hospital has a 24-hour Emergency Department. Monash Health explains that emergency wait information refers to the likely wait for first consultation with a clinician, not the total time you may spend in the Emergency Department.
| Emergency item | What it means for patients |
|---|---|
| Emergency phone | Call 000 for an ambulance in a medical emergency. For general hospital contact, call Dandenong Hospital on (03) 9554 1000. |
| Emergency address | 135 David Street, Dandenong VIC 3175. |
| Wait time categories | Monash Health describes normal wait as up to 1 hour, long wait as 1 to 3 hours, and very long wait as 3 hours or more. |
| Not the full visit time | The wait time does not include the total time you may need for tests, treatment, observation, imaging or admission decisions. |
| Urgent but not life-threatening | For urgent but not life-threatening problems, Monash Health may suggest alternative care options. Contact your GP, Healthdirect or an urgent care service if you are unsure. |
Specialist Clinics appointments, referrals and outpatient contact
Monash Health Specialist Clinics are also called outpatients, specialist consulting or ambulatory clinics. They are for specialist care when you are not admitted as an inpatient. Dandenong Hospital is one of the Monash Health sites where specialist clinics may be held.
Outpatient contact
Phone: 1300 342 273
Email: outpatient_enquiries@monashhealth.org
Use this contact for general specialist clinic questions, updating details, cancelling or changing an appointment.
Changing an appointment
Monash Health asks patients to request changes at least 2 days before the appointment where possible.
If the appointment is within 2 days, call 1300 342 273 and choose option 1.
Referral process for Monash Health specialist clinics
| Step | What usually happens |
|---|---|
| 1. Referral received | Monash Health matches the referral to an existing patient record or creates a new patient record. |
| 2. Referral assigned | The referral is sent to the relevant specialty for review. |
| 3. Clinical triage | The specialty team assesses urgency and gives the referral a priority level. Some referrals may not be accepted. |
| 4. Referral accepted | If accepted, an appointment is booked when available, or the patient is added to the waitlist. |
| 5. Patient notified | If the appointment is within 4 weeks, Monash Health may call or text. If it is more than 1 month away, a letter may be sent. |
| 6. Reminder | Monash Health says patients receive a reminder text message 3 days before the scheduled appointment. |
Dandenong Hospital services, departments and treatment areas
Dandenong Hospital is described by Monash Health as a major teaching and research hospital providing general and specialist services to Dandenong and surrounding communities. The services below are based on official hospital and service pages.
| Service area | Available information for patients |
|---|---|
| General medicine | Hospital medical care for acute and complex health needs, usually through emergency, inpatient admission, specialist referral or outpatient pathways. |
| Surgery | Monash Health lists surgical services at Dandenong Hospital, including operating theatres and emergency operating theatre access. |
| Orthopaedics | Orthopaedic services are listed as part of Dandenong Hospital’s acute treatment and specialist services. |
| Rehabilitation and aged services | Rehabilitation and aged services are included in the hospital’s acute treatment services. |
| Children’s services | Children’s services are listed at Dandenong Hospital, and Monash Children’s Hospital has a Dandenong satellite presence. |
| Intensive Care Unit | Dandenong Hospital ICU is a 14-bed unit for critically ill and high-dependency patients. ICU phone: (03) 9554 8263. |
| Cardiac Care Unit | Monash Health lists a Cardiac Care Unit at Dandenong Hospital. |
| Emergency Operating Theatre | Official information states emergency operating theatre access is available 24 hours a day, 7 days a week. |
| Pathology and Radiology | Monash Health lists pathology and radiology services as available 24 hours per day at Dandenong Hospital. |
| Maternity and special care nursery | Dandenong Hospital provides maternity care for medium and low risk pregnancies and has Monash Newborn Special Care Nursery next to the maternity ward. |
| Inpatient psychiatric facilities | Monash Health lists inpatient psychiatric facilities at Dandenong Hospital. |
| Allied health | Facilities include Occupational Therapy, Physiotherapy, Dietetics, Podiatry, Social Work, Speech Therapy and Coordinated Care. |
| Other specialist services | Officially listed specialist areas include cardiology, gynaecology, infectious diseases, neurosurgery, orthopaedics, paediatrics, plastics, respiratory, thoracic surgery and vascular. |
Dandenong Hospital medical imaging contact and opening hours
Monash Health Imaging lists a dedicated Dandenong Hospital imaging contact. Imaging access may require a referral, booking or preparation instructions depending on the test.
| Imaging address | 135 David Street, Dandenong VIC 3175 |
|---|---|
| Imaging hours | Monday to Friday, 8:30am to 5:00pm |
| Imaging phone | (03) 9594 2200, Option 3 |
| Imaging email | dhimaging@monashhealth.org |
| Imaging services listed | General X-Ray, Fluoroscopy, CT, Ultrasound, MRI, Angiography, Nuclear Medicine, Dental Imaging (OPG) and Interventional services. |
Dandenong Hospital maternity clinic, birth suite and pregnancy care
Monash Women’s information says Dandenong Hospital provides care for women with medium and low risk pregnancies. Dandenong Hospital has a 24-hour operating theatre and Intensive Care Unit that support the maternity service.
| Maternity need | Where Monash Women’s says to go |
|---|---|
| Maternity clinic appointments | Monash Women’s clinic on David Street, across the car park from the main hospital. |
| Birth | Birth Suite on entry way level, straight down the back of the hospital building. |
| Pregnancy concerns outside clinic hours | Pregnancy Assessment, level 1, within the Birth Suite. |
| Fetal surveillance or ultrasound scans | Monash Women’s Clinic on David Street. |
| Care after birth | Maternity ward next to the Birth Suite. |
| Additional neonatal care | Monash Newborn Special Care Nursery next to the maternity ward. |
Pregnancy care options listed by Monash Women’s
- Monash Women’s Maternity Clinic near Dandenong Hospital.
- Monash Health specialist obstetrician in private rooms.
- Shared Care Program with a GP or private midwife, depending on the patient’s care needs and wishes.
Monash Children’s services at Dandenong Hospital
Monash Children’s Hospital has a Dandenong Hospital satellite site at 135 David Street. The closest railway station is Dandenong Station on the Pakenham and Cranbourne lines, with bus routes 802, 804 and 811 providing a short bus connection.
Public transport note
Bus routes 802, 804 and 811 stop outside Chisholm TAFE on Cleeland Street. From there, Monash Children’s information says it is around a five-minute walk to the hospital main entrance.
Medicare, mixed billing, private insurance and hospital fees
Monash Health says it is part of Australia’s public health system and offers hospital care to Australian residents under Medicare arrangements. Billing can still vary depending on Medicare eligibility, private patient choice, discharge medicines, equipment, overseas visitor status, TAC, WorkCover or Veterans’ Affairs.
| Billing situation | What to know before visiting |
|---|---|
| Australian resident with Medicare | Hospital care is generally provided under Medicare arrangements when treated as a public patient. Confirm any service-specific costs before attending. |
| Healthdirect listing | Healthdirect lists mixed billing and says bulk billing may be available with conditions, and fees may apply. |
| Private patient | You may choose public or private care. Monash Health says treatment is the same whether public or private. Check your health fund excess and any gap risk. |
| No Medicare card | Patients without Medicare or ineligible for Medicare generally need to pay for hospital services unless another eligibility arrangement applies. |
| Reciprocal Health Care Agreement visitors | Visitors from some countries may be entitled to limited subsidised services for medically necessary treatment. Confirm eligibility before relying on this. |
| Asylum seekers, refugees and tuberculosis care | Monash Health billing information says free medical care is available with appropriate supporting documentation. |
| TAC, WorkCover and Veterans’ Affairs | Monash Health says these patients do not need to pay for hospital services when costs are covered by third-party providers. TAC or WorkCover claims need to be submitted. |
| Medicines and equipment | Medicines given during a hospital stay are not charged, but discharge medicines and equipment issued as part of discharge arrangements may be charged. |
Dandenong Hospital billing and payment contacts
- Dandenong Patient Liaison Officer: (03) 9554 8130
- Dandenong overseas visitor/student account enquiries: (03) 9554 8556
- General billing enquiries: (03) 9265 7958, Monday to Friday, 8:00am to 5:00pm
- General billing email: patient.accounts@monashhealth.org
- TAC accounts email: accounts.TAC@monashhealth.org
- WorkCover accounts email: accounts.workcover@monashhealth.org
- Overseas visitor/student accounts email: OSV.accounts@monashhealth.org
Cashier and payment options
Dandenong Hospital cashier is listed at 135 David Street, Dandenong, Monday to Friday, 8:30am to 4:30pm. Monash Health also lists BPAY, online payment, phone payment, mail and in-person payment options for invoices.
Dandenong Hospital parking fees, concession rates and drop-off
On-site visitor car parking is available 24 hours a day at Dandenong Hospital. Monash Health’s general parking page lists Dandenong under “all other Monash Health sites” parking rates, while Ace Parking also lists the Dandenong Hospital car park as 24/7 at 135 David Street.
| Parking item | Details |
|---|---|
| Car park access | Visitor car parking is available through the David Street entrance. |
| Opening hours | On-site visitor parking is available 24 hours a day. |
| Payment | Payment can be made at the payment station before returning to the car. Credit card payments may include a surcharge. |
| Disabled parking | Disabled parking bays are located in each Monash Health car park. Dandenong Hospital has limited disabled parking. |
| Drop-off and pick-up | Patient drop-off and pick-up is available at Dandenong Hospital. |
| Street parking | Street parking is available in surrounding streets. Always check parking signs before leaving the car. |
| Parking help | For more information about parking, Monash Health lists (03) 9594 6666. |
Dandenong Hospital visitor parking rates
| Time period | Rate |
|---|---|
| First 15 minutes | Free |
| 16–60 minutes | $11.00 |
| 1–2 hours | $21.00 |
| 2–3 hours | $23.00 |
| 3–4 hours | $26.00 |
| 4–5 hours | $28.00 |
| 5+ hours / daily maximum | $29.00 |
| Lost ticket | $30.00 |
| Daily repeat | $32.00 |
| Weekly repeat | $72.00 |
Concession parking
Monash Health lists concession rate parking as $11 per visit for eligible pension card, healthcare card or Gold DVA card holders. For Dandenong Hospital, concession validation is available at the cashier from 8:30am to 4:30pm and reception from 4:30pm to 8:00pm.
Public transport, train, bus and local access
Dandenong Hospital is close to Dandenong Station on the Pakenham and Cranbourne lines. Monash Children’s Dandenong information says bus routes 802, 804 and 811 connect from Dandenong Station and stop near Chisholm TAFE on Cleeland Street, around a five-minute walk to the hospital main entrance.
Train
Use Dandenong Station on the Pakenham and Cranbourne lines, then connect by bus, taxi, rideshare or walking route depending on mobility and appointment timing.
Bus
Bus routes 802, 804 and 811 are listed as stopping near Chisholm TAFE on Cleeland Street, with a short walk to the hospital entrance.
Driving
Use David Street for hospital and visitor parking access. Allow extra time for parking, ticket payment, check-in and finding the correct clinic or ward.
Accessibility
If you need wheelchair access, disability liaison support, interpreter support or help finding the clinic, call before attending and arrive early.
Appointment checklist: Medicare card, referral, medicines and test results
Monash Health asks patients attending Specialist Clinics to bring relevant test results, blood tests, X-rays and a medication list, and to write down questions before the appointment. Your appointment letter or text message is still the most important instruction source.
Bring for most appointments
- Appointment letter, SMS or booking confirmation
- Medicare card
- Photo ID
- GP or specialist referral if required
- Private health insurance details if relevant
- Health Care Card, pension card, DVA card, TAC or WorkCover claim details if relevant
- Recent blood tests, X-rays, scans or specialist reports related to the appointment
- Medication list, including over-the-counter medicines
Practical items
- Questions written down before the appointment
- Water, book, phone charger or quiet activity if clinics are delayed
- Glasses, hearing aids, walking aids or mobility equipment
- Interpreter request made before the appointment if needed
- Support person if useful and allowed
- Parking payment method
Patient enquiries, interpreter support, disability liaison and feedback
| Need | Contact or action |
|---|---|
| Ask about a patient’s condition | Dandenong Hospital Patient Enquiries: (03) 9554 8215, usually 8:30am to 8:00pm. |
| Interpreter services | (03) 9594 2375 / (03) 9554 8860. |
| Language help for feedback | Monash Health lists Language Services on (03) 9594 2374 to help speak with the Patient/Consumer Relations Coordinator using an interpreter during business hours. |
| Disability liaison | Email disability_liaison@monashhealth.org before your appointment if disability-related issues may affect your visit. |
| Compliments, complaints or concerns | Email feedback@monashhealth.org or call the Dandenong Hospital and Cranbourne Centre Patient/Consumer Relations Coordinator on (03) 9554 8078. |
| External health complaints | Health Complaints Commissioner: 1300 582 113, Monday to Friday, 9:00am to 5:00pm. |
Doctors, specialists and availability at Dandenong Hospital
Dandenong Hospital is a large public hospital and teaching hospital, so doctor rosters, specialist teams and clinic days can change. The official pages do not publish a complete doctor-by-day schedule for every service.
| What users often ask | Best verified answer |
|---|---|
| Which doctor will I see? | Your appointment letter or clinic will usually confirm the clinic/service, but not always the exact doctor. Call the outpatient number if you need to confirm. |
| Can I choose a specialist? | Public hospital specialist appointments are usually triaged by clinical need and service pathway. Ask your GP/referrer about options if you need a specific specialist pathway. |
| Is a referral needed? | Most specialist clinic access requires referral from a GP, specialist or other healthcare provider. |
| What if symptoms get worse while waiting? | Contact your GP or referring doctor. For urgent medical care, go to an urgent care clinic or emergency department. In an emergency, call 000. |
| Practitioner information found | Healthdirect lists Dr Suzannah Williames as a general practitioner associated with the Dandenong Hospital listing. Confirm current practitioner availability directly before relying on it. |
Dandenong Hospital redevelopment update
In May 2026, the Victorian Health Building Authority reported a $305 million redevelopment for Dandenong Hospital. The redevelopment is planned to deliver new operating theatres, a new Intensive Care Unit, upgraded day surgery admissions space and an improved Emergency Department.
VHBA also says Dandenong Hospital will remain operational throughout the redevelopment and that VHBA is working with Monash Health to minimise disruption.
Questions to ask before visiting Dandenong Hospital
Use this call script to get useful information quickly and avoid arriving at the wrong entrance or missing appointment requirements.
- “I have an appointment with [clinic/service]. Which building, entrance and desk should I use?”
- “Do I need a current GP or specialist referral?”
- “Is my appointment face-to-face, phone or telehealth?”
- “Do I need to bring blood tests, scans, X-rays or medication lists?”
- “Is there any fee, Medicare consent, billing form or insurance detail I should prepare?”
- “Where is the closest drop-off point or accessible parking?”
- “Can I get concession parking validation?”
- “Can I request an interpreter or disability liaison support before the appointment?”
- “If my symptoms have changed, should I contact my GP, update my referral or attend emergency?”
Official Dandenong Hospital links for contact, appointments, parking and fees
| Need | Official link |
|---|---|
| Main hospital page | Dandenong Hospital – Monash Health |
| Emergency wait time | Dandenong Emergency Department expected wait time |
| Specialist Clinics / outpatients | Monash Health Specialist Clinics |
| Visitor parking | Monash Health visitor car parking |
| Billing and insurance | Monash Health billing and insurance |
| Patient enquiries | Monash Health patient enquiries |
| Feedback and complaints | Monash Health compliments, complaints and comments |
| Medical imaging | Monash Health imaging locations and opening hours |
| Maternity sites | Monash Women’s maternity sites |
| Redevelopment update | VHBA Dandenong Hospital upgrade update |
Dandenong Hospital FAQs
What is the address of Dandenong Hospital?
Dandenong Hospital is located at 135 David Street, Dandenong VIC 3175, Australia.
What is the main phone number for Dandenong Hospital?
The main Dandenong Hospital switchboard phone number is (03) 9554 1000.
Does Dandenong Hospital have a 24-hour Emergency Department?
Yes. Dandenong Hospital has a 24-hour Emergency Department. In a medical emergency or life-threatening situation, call 000.
How do I contact Dandenong Hospital Specialist Clinics?
For Specialist Clinics or outpatient enquiries, call 1300 342 273 or email outpatient_enquiries@monashhealth.org. If changing an appointment within 2 days, call 1300 342 273 and choose option 1.
What services are available at Dandenong Hospital?
Dandenong Hospital provides emergency care, general medicine, surgery, orthopaedics, rehabilitation, aged services, children’s services, ICU, cardiac care, pathology, radiology, maternity, special care nursery, inpatient psychiatric facilities, allied health and specialist services.
What are Dandenong Hospital imaging hours and contact details?
Dandenong Hospital imaging is listed as open Monday to Friday, 8:30am to 5:00pm. Phone (03) 9594 2200 and choose option 3, or email dhimaging@monashhealth.org.
How much is parking at Dandenong Hospital?
Visitor parking rates include the first 15 minutes free, $11 for 16–60 minutes, $21 for 1–2 hours, $23 for 2–3 hours, $26 for 3–4 hours, $28 for 4–5 hours and $29 for 5+ hours or daily maximum. Rates can change, so confirm before visiting.
Is concession parking available at Dandenong Hospital?
Yes. Monash Health lists concession parking as $11 per visit for eligible pension, healthcare card or Gold DVA card holders. At Dandenong Hospital, validation is available at the cashier from 8:30am to 4:30pm and reception from 4:30pm to 8:00pm.
Where is maternity care at Dandenong Hospital?
Monash Women’s says maternity clinic appointments are in the Monash Women’s clinic on David Street across the car park from the main hospital. Birth Suite is on entry way level, and Pregnancy Assessment is on level 1 within the Birth Suite.
Who do family or friends call to ask about a patient at Dandenong Hospital?
Family and friends can call Dandenong Hospital Patient Enquiries on (03) 9554 8215. The listed hours are usually 8:30am to 8:00pm.
Source and update note
This guide is based on official Monash Health, Monash Women’s, Healthdirect and Victorian Health Building Authority information for Dandenong Hospital contact details, appointments, emergency care, services, imaging, billing, parking, maternity, public transport, feedback and redevelopment updates.
Hospital phone numbers, clinic schedules, parking rates, billing rules, redevelopment access and doctor availability can change. Always confirm urgent or appointment-specific details directly with Dandenong Hospital, Monash Health or your appointment letter before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.