South Metropolitan WA hospital planner
Fremantle outpatient, admission, parking, map and visitor guide
Fremantle Hospital is part of the Fiona Stanley Fremantle Hospitals Group in Western Australia. The hospital supports specialist services including mental health, aged care, elective surgical services, outpatient clinics, day admissions, general medicine, allied health, radiology, pharmacy, PathWest, ophthalmology and rehabilitation-related care.
This page is built for practical action: address, switchboard, outpatient appointment steps, patient admission instructions, hospital map, parking rules, visitor hours, building locations, records/FOI, feedback contacts, service phone numbers and what to ask before travelling are included inside the guide.
For a life-threatening emergency in Australia, call 000. FSFHG says not to contact the hospital in an emergency situation. For medical advice that is not an emergency, call Healthdirect on 1800 022 222. For mental health emergencies in WA, call the Mental Health Emergency Response Line on 1300 555 788.
1
Confirm pathway
Outpatient, day admission, ward visit, mental health or allied health.
2
Call/check
Switchboard, Outpatient Direct, appointment letter or Manage My Care.
3
Find entrance
Alma Street main entry, South Terrace day admissions or B Block clinics.
4
Bring proof
Admission letter, Medicare, medicines, GP details and next-of-kin.
Fast contact box: address, phone, appointments and urgent help
Main hospital
Fremantle Hospital
Alma Street, Fremantle WA 6160
Switchboard: 9431 3333
Postal address: PO Box 480, Fremantle WA 6959
Outpatient appointments
Fremantle Hospital switchboard: 9431 3333
Outpatient Direct: 1300 855 275
Outpatient Direct hours: Monday to Friday, 7:30am to 5:30pm
| Need | Use this contact/action | Verified practical detail |
|---|---|---|
| Life-threatening emergency | Call 000 | Do not email or use the switchboard for emergencies. Use triple zero for immediate danger, major injury, chest pain, stroke symptoms, collapse or severe breathing difficulty. |
| General hospital enquiries | 9431 3333 | Use the switchboard for current patient enquiries, ward transfer, patient support, pre-admission clinic, outpatient clinic or security connection. |
| Current patient enquiry | 9431 3333 | Only approved contacts should seek patient information. If you are not an approved contact, FSFHG advises contacting the patient’s next-of-kin. |
| Outpatient appointment change/cancel | Outpatient Direct 1300 855 275, appointment-letter number, or Manage My Care | Outpatient Direct can help with cancelling, rescheduling, updating demographic information and Manage My Care support for supported clinics. |
| TTY users for Outpatient Direct | 133 677 | Use for TTY access to Outpatient Direct. |
| Manage My Care technical support | 1800 517 133 | Support line for WA Health’s outpatient app/website. |
| Fremantle Hospital telehealth support | 9431 3333 | If your Fremantle video appointment is today and you still have technical issues, phone Fremantle Hospital or use the FH Telehealth email from your official appointment information. |
| Pre-Admission Clinic | 9431 3333 and ask for the Pre-Admission Clinic | Use for Fremantle Hospital admission planning questions. |
| Patient and Family Liaison Service | 9431 2787 | Located Level 5, B Block. Hours: 8:30am to 4:30pm, Monday to Friday. |
| Patient Support Services | 9431 2833 | Office-hours contact for Fremantle Hospital patient support services. |
Fremantle Hospital map, entrances and building guide
The official address is Alma Street, Fremantle WA. The hospital campus sits between Alma Street, South Terrace, Hampton Road and Fothergill Street. The official map shows main entrance/reception near Alma Street, Day Admissions Centre at B Block/South Terrace, Comprehensive Care Centre access, mental health services, visitor car parks, ACROD parking, patient drop-off/pick-up and bus stops.
Local arrival tip: Do not use one entrance for every visit. For surgical admission, the official admission page says day surgery patients should go to the Day Admissions Centre entrance at B Block on South Terrace, while surgical admissions should enter the main entrance off Alma Street, B Block, and speak to front reception.
Official map building index explained
| Building / area | Official map services shown | Useful patient instruction |
|---|---|---|
| A Block | South Terrace Clinic. | Check appointment letter before going to A Block. |
| B Block | Main reception, Day Admissions Centre, Pharmacy, Dietetics, Speech Pathology, Social Work, Podiatry, Short Stay Surgical Unit, Endoscopy, Patient Liaison, Kiosk, B4 Outpatient clinics, Chapel, Reflection Room, Physiotherapy, Occupational Therapy, Radiology, PathWest, B6 Ophthalmology, and wards B7N, B7S, B8N, B8S, B9N, B9S. | Many public-facing services are in B Block. Outpatient users should check Level 4, B Block first unless the letter says otherwise. |
| D Block | Wards D4 and D5. | Call switchboard before visiting to confirm ward rules. |
| F Block | Day Procedure Unit, Cardio/Pulmonary Rehab, Outpatients Gym, Patient Equipment Centre and F4 Comprehensive Care Centre. | Use for rehabilitation/aged-care-related services where directed. |
| V Block | ECT, rTMS, Mental Health Crisis Centre and wards V5.1, V6.1, V6.2. | Use Mental Health Services entry/onsite signs where applicable. |
| W Block | Mental Health Services, outpatient services, group program and wards W4.1, W4.2, W4.3, W5.1. | Call ahead for current mental health access, visitor and appointment instructions. |
| Other map notes | Public telephone in B5 kiosk area and main entrance; information desk, visitor car parks, ACROD bays and drop-off/pick-up are marked on the map. | Bring coins/credit card for parking machines because reception cannot provide change. |
Outpatient appointments, referrals and Manage My Care steps
Fremantle outpatient clinics provide care for patients who do not need admission. FSFHG says you may be invited to an outpatient appointment if your GP or specialist refers you for treatment or if you need further treatment after discharge.
How an outpatient appointment usually works
- Your GP or specialist sends the referral through the correct pathway.
- The hospital allocates the appointment based on clinical priority.
- Outpatient Direct says your appointment letter should usually arrive about 4 weeks before the appointment if the referral has been sent to the correct area.
- Appointment details may also show in Manage My Care.
- Call the hospital clinic directly if a number is printed on your appointment letter.
- Use Fremantle Hospital switchboard or Outpatient Direct if you do not know the correct clinic contact.
Manage My Care can help you
- View outpatient appointment dates and times.
- View referral information.
- Receive appointment/referral notifications.
- View upcoming appointment instructions, location and directions.
- Request to reschedule or cancel eligible appointments.
- Update contact details such as address, phone number and next-of-kin.
Appointment task table
| Task | Best action | Important limit |
|---|---|---|
| Cancel or reschedule an existing outpatient appointment | Use Manage My Care, the number on your appointment letter, or Outpatient Direct 1300 855 275. | Outpatient Direct can only cancel/reschedule supported clinics. If it cannot help, it transfers the call or sends a message to the hospital. |
| Make a new outpatient appointment | Speak with your GP or referrer about the referral status. | Outpatient Direct cannot receive or process new referrals and cannot make new appointments directly. |
| Lost appointment letter | Outpatient Direct may help order a reprint, or you can use Manage My Care to view appointment details. | You may still attend without the letter, but bring ID and Medicare card if available. |
| Condition gets worse while waiting | Contact your GP or referrer; call 000 for emergency symptoms. | Outpatient Direct staff are not medically trained and cannot provide medical advice. |
| Outpatient clinic location | Most Fremantle outpatient services operate out of B Block Level 4 General clinics. | Some outpatient services are elsewhere across the campus; always check the appointment letter. |
| Video outpatient appointment | Click the video-call link sent by email or text at your appointment time and follow the prompts. | Complete a test call before the appointment day. If your video call disconnects, start it again. |
Referral safety: The FSFHG contact page points referrers to general referral information, service-specific referral information and the Central Referral Service. CRS phone is 1300 551 142. Do not send referrals to random emails unless the specific official service says to do so.
Hospital admission, day surgery and Pre-Admission Clinic
For Fremantle Hospital admissions, your admission letter should contain the appointment details and where to go. FSFHG says surgical admission and surgery times are not first-come-first-served; timing depends on information from the surgeon and planned surgery lists.
Before admission
- Read your admission letter carefully; it contains where to go and appointment details.
- For more admission information, call switchboard 9431 3333 and ask for the Pre-Admission Clinic.
- Before surgery, the Pre-Admission Clinic may contact you to arrange nursing and anaesthetic assessment.
- This assessment may include medical history, preliminary investigations such as blood or medical imaging tests, and questions about admission, pain relief, procedure and discharge.
- Wear comfortable clothes and consider bringing something to read in case of wait times.
Where to go on arrival
- Patient set-down/drop-off bays are directly outside the entrance.
- Day surgery: go to Day Admissions Centre, B Block, South Terrace entrance.
- Surgical admission: enter main entrance off Alma Street, B Block, and speak to front reception.
- Day Admissions Centre hours: 6:30am to 8:30pm, Monday to Friday, excluding public holidays.
- On arrival, clerical staff confirm your details and ask questions, including recent hospital stays inside or outside Western Australia.
What to bring to Fremantle Hospital
| Bring | Why it matters |
|---|---|
| Admission letter or appointment letter | Shows where to go, appointment details and special instructions. |
| Medicare card | Needed for public hospital identification and billing checks. |
| Private health insurance card, if you have one | Needed if private health insurance is relevant to your care. |
| Workers’ Compensation / Motor Vehicle Insurance Trust details, if relevant | FSFHG asks for employer details and accident date/time/place where applicable. |
| GP name and address | Hospital may send discharge or treatment information to your GP. |
| Emergency contact / next-of-kin details | Hospital staff use this for approved patient information and safety communication. |
| All medicines, including natural medicines and supplements | Helps the treating team and pharmacist prepare correct medicines. Tell staff about new medicines, stopped medicines, changed doses and past bad reactions. |
| Glasses, hearing aids, dentures, walking aids and comfortable non-slip shoes | Reduces fall risk and helps safe communication and mobility. |
Falls-prevention reminder: FSFHG advises patients not to get up by themselves if help is needed, to press the nurse call bell, wear prescribed glasses, use walking aids, avoid leaning on furniture and sit down if dizzy.
Services and clinics available at Fremantle Hospital
Official FSFHG pages and the hospital map show Fremantle Hospital services across mental health, aged care, elective surgical services, general medicine, day admissions, outpatient clinics, allied health, radiology, pharmacy, PathWest, ophthalmology, endoscopy and rehabilitation-related services. Confirm your exact clinic from your appointment letter because some services are shared with Fiona Stanley Hospital.
| Service / clinic | Official detail available | Best patient action |
|---|---|---|
| General Medicine | Fremantle location: Level 5, G Block, Alma Street. Phone 9431 2143. Fax 9431 2306. Operating hours: 24 hours. Department office: 8am to 4pm, Monday to Friday. | Use the ward/service contact for admitted care or switchboard for transfer. |
| Day Admissions Centre | B3, South Terrace entrance. Hours: 6:30am to 8:30pm, Monday to Friday, excluding public holidays. | Use this entrance for day surgery when instructed. |
| Outpatient clinics | The majority of Fremantle outpatient services operate out of B Block Level 4 General clinics. | Use appointment letter first; call switchboard or Outpatient Direct for appointment help. |
| Radiology | Level 4, B Block. Phone 9431 2664. Fax 9431 2663. Hours: 8:30am to 4:30pm, Monday to Friday. | Confirm referral, imaging preparation and whether results go to GP/specialist. |
| Pharmacy | Outpatient Pharmacy is Level 2, B Block. Hours: 8:30am to 4:30pm Monday to Friday; inpatient-only service 8:30am to 1:30pm Saturday, Sunday and public holidays. | Use for specialised outpatient medicines and discharge/inpatient medication processes. |
| PathWest specimen collection | Located in B Block, Level 4 according to outpatient clinic location page and map. | Check if your test requires fasting or timing before attending. |
| Ophthalmology / Eye Clinic | Map shows B6 Ophthalmology (Eye Clinic). GP update page notes Fremantle Hospital Ophthalmology clinic runs 8am to 4pm Monday to Thursday and 8am to 12pm Fridays. | Follow clinic/referrer instructions; urgent eye referrals are clinician-led, not general walk-in advice. |
| Occupational Therapy | B Block Level 4. Administration phone 9431 2098. Hours: 8am to 4pm, Monday to Friday. Patient Equipment Centre is ground floor F Block. | Ask switchboard for your ward, clinic or therapist for patient-specific enquiries. |
| Physiotherapy | B Block Level 4. Phone 9431 2533. Fax 9431 2131. Hours: 8am to 4:30pm, Monday to Friday, with limited weekend/public holiday service for patients. | Bring appointment details and mobility aids if relevant. |
| Speech Pathology | B Block Level 2. Administration phone 9431 2811. Hours: 8am to 4:30pm, Monday to Friday. | Ask switchboard for the specific ward, clinic or therapist. |
| Podiatry | Level 2, B Block. Phone 9431 2330. Hours: 8am to 3:30pm, Monday to Thursday. | Confirm referral and appointment instructions before attending. |
| Infectious Diseases | Level 2, B Block. Phone 9431 2149. Fax 9431 2035. Hours: 8:30am to 4pm, Monday to Friday. | For HITH or specialist ID follow-up, use the pathway given by your treating team. |
| Endoscopy / Gastroenterology | Fremantle Hospital Endoscopy Unit Recovery Area, Level 5, B Block. Phone 9431 2162. Hours: 8am to 5pm, Monday to Friday. | Follow bowel-prep/fasting instructions from your procedure team. |
| Geriatric Medicine / Comprehensive Care Centre | F4 Comprehensive Care Centre, F Block. Phone 9431 3653. CHOICE contact listed as 0466 713 334. | Confirm whether your care is inpatient, outpatient, rehabilitation, community or CHOICE pathway. |
| Aged Care Assessment Team | Fremantle Hospital, Alma Street. Phone 9431 2673. Fax 9431 2993. Hours: 8am to 4pm, Monday to Friday. | Use this for aged-care assessment pathway enquiries. |
| Mental Health Services | Map shows Mental Health Crisis Centre, ECT, rTMS, mental health wards and mental health outpatient/group program areas. | For mental health emergencies call MHERL 1300 555 788. For appointments/visiting, call switchboard and confirm the ward/service rules. |
Parking, ACROD bays, drop-off and public transport
Parking fee clarity: The Fremantle Hospital parking page does not publish one fixed current dollar amount online. It says parking fees are displayed at car parks. Do not use old third-party fee information as fact; check the Pay and Display machines, EasyPark app or onsite signs when you arrive.
Parking options
- Fremantle Hospital visitor parking with no time limit.
- Carpark at Alma Street and South Terrace with maximum 4-hour limit.
- Street parking on Alma Street with 3-hour limit.
- Other surrounding street parking: follow signs and Pay and Display machines for fees and limits.
- Pay and Display machines accept coins and credit cards only.
- Reception staff cannot provide change.
- EasyPark app can be used for pay-by-phone parking where available.
ACROD and drop-off
- ACROD bays are near building entrances and are larger for modified vehicles and wheelchair access.
- Only vehicles displaying a valid ACROD permit can use ACROD bays.
- A valid parking ticket is still required in ACROD bays.
- ACROD parking is available in the visitor car park and along Alma Street near South Terrace.
- If ACROD bays are full, ACROD permit holders can park in regular bays with a valid ticket.
- Short-term patient set-down areas are shown on the map across the campus.
Transport planning
| Transport option | Official/practical detail | Action before travel |
|---|---|---|
| Bus | The hospital map shows bus stops near South Terrace and Hampton Road sides of the campus. | Use Transperth journey planning or call 13 62 13 for current options. |
| Patient drop-off/pick-up | Short-term patient set-down/drop-off areas are marked throughout the hospital map. | Use the closest drop-off to your exact block, not just the nearest street. |
| Voluntary transport | Outpatient clinic location guidance says some voluntary transport services are available. | Ask your clinic, GP or patient-support pathway early because availability can vary. |
| Walking from Fremantle city area | The hospital is in central Fremantle near Fremantle Oval and South Terrace/Alma Street. | Check mobility, weather and hill/entrance location before choosing to walk. |
Visiting hours, ward rules, facilities and patient comfort
| Visitor / facility item | Verified detail | Practical note |
|---|---|---|
| Most wards | Visiting hours are from 8am to 8pm on most Fremantle Hospital wards. | Call switchboard on 9431 3333 before visiting to check the specific ward. |
| General and mental health wards | The official 2026 map lists general and mental health wards visiting hours as 8am to 8pm. | Some mental health areas may have different patient-specific care rules. |
| Children visiting | Children under 12 must be supervised at all times. | Confirm whether the ward allows children before travelling. |
| Smoke/vape-free campus | All FSFHG sites are smoke and vape free, including grounds, buildings, car parks and vehicles. | Do not smoke or vape on campus. |
| Alcohol and illicit drugs | Alcohol and illicit drugs are not permitted in Fiona Stanley or Fremantle hospitals or other health service campuses. | Do not bring these items when visiting. |
| Mobile phones and cameras | Mobile phones may be used, but not during clinical assessments or where signs prohibit use. Cameras/recording devices are strictly prohibited in some areas. | Respect staff and patients who refuse photography/recording. |
| Kiosk | Ladies’ Auxiliary Kiosk is Level 5, B Block, opposite the lifts. Hours: Monday to Friday, 8:30am to 3pm; kitchen closes 2:30pm; online orders close 2:20pm. Closed weekends and public holidays. | Use vending machines for snacks/drinks outside kiosk hours. |
| Entertainment | Bedside radio is available in most wards. Most wards have TV monitors above each bed; television service is daily/weekly rental through an external company. | Ask ward staff about TV hire representative visits. |
| Public telephone | The map notes public telephones in the B5 Kiosk area and main entrance. | Useful if a visitor or patient does not have mobile phone access. |
| Security | Security officers patrol hospitals 24 hours a day, 7 days a week, and CCTV is used in some areas. | To contact Fremantle Hospital security, call switchboard 9431 3333. |
Medical records, FOI, feedback and patient support
Access medical records / FOI
- FSFHG manages access to medical and other records under Freedom of Information processes.
- FOI mail lodging address: Freedom of Information Coordinator, Fiona Stanley Fremantle Hospitals Group, Locked Bag 100, Palmyra DC WA 6961.
- You can also lodge by email to the Freedom of Information Coordinator or deliver in person to the Administration Building at Fiona Stanley Hospital.
- Proof of identification such as driver’s licence or Medicare card is required.
- For records relating to another person, supporting documentation/authorisation may be needed.
- A $30 fee must be paid when lodging applications for records relating to another person or third-party information.
Fremantle feedback contact
- Patient and Family Liaison Service, Fremantle Hospital.
- Location: Level 5, B Block, Alma Street.
- Hours: 8:30am to 4:30pm, Monday to Friday.
- Phone: 9431 2787.
- Email: FHFeedback@health.wa.gov.au.
- Postal address: PO Box 480, Fremantle WA 6959.
External advocacy and complaints support
| Support service | Official contact listed by FSFHG | When it may help |
|---|---|---|
| Health Consumers’ Council WA | Phone 9221 3422; freecall 1800 620 780; fax 9221 5435. | Advocacy/support for health consumers. |
| Health and Disability Services Complaints Office | Phone 6551 7600; freecall 1800 813 583; teletext phone 6551 7640; fax 6551 7630. | If you need an external complaints pathway. |
| Feedback in another language | Call Fremantle switchboard 9431 3333 to arrange a professional interpreter, or write in your own language and FSFHG will arrange translation. | Use when English is not your preferred language for a complaint or compliment. |
Fees, Medicare, parking costs and estimate clarity
Estimate rule: This guide does not invent hospital treatment fees. Public hospital costs depend on Medicare eligibility, private patient election, overseas visitor/student status, workers’ compensation, motor vehicle insurance, procedure type and medicines/tests required. Call the hospital or relevant WA Health billing pathway before assuming a cost.
| Cost area | Verified guidance | What the user should do |
|---|---|---|
| Parking fees | Fremantle parking page says fees are displayed at car parks and machines. | Bring coins or credit card, or use EasyPark where available. Reception cannot provide change. |
| ACROD parking | Valid ACROD permit and valid parking ticket are required. | Display the ACROD permit at all times. |
| FOI records about another person | $30 fee must be paid when lodging an application for records relating to another person. | Prepare ID and authorisation/supporting documents before applying. |
| Television hire | Television rental is managed by an external company, not FSFHG. | Ask the ward about the rental representative and current rental cost. |
| Overseas visitors/students | Official Fremantle-specific fee table was not publicly verified in the sources found for this page. | Confirm directly before planned care if you do not have Medicare or reciprocal-health eligibility. |
| Medicines/tests | Some medicines, imaging, pharmacy or external-provider items may follow separate rules depending on your care pathway. | Ask the ward, pharmacy or treating team before discharge if a cost may apply. |
Call script: questions that save time before visiting Fremantle Hospital
For appointments and admissions
- “Which block, level and entrance should I use?”
- “Is my appointment face-to-face, phone or video?”
- “Can this appointment be managed through Manage My Care?”
- “Do I need to bring my admission letter, referral, scans or test results?”
- “Should I go to B Block Level 4, Day Admissions Centre, or another specialty area?”
- “Do I need a Pre-Admission Clinic review before surgery?”
- “What time should I arrive and what should I do if I am late?”
For parking, support and visitors
- “Which car park is best for this clinic or ward?”
- “Is there a patient drop-off bay near the right entrance?”
- “Do I need coins or can I pay by EasyPark or credit card?”
- “Do ACROD bays require a parking ticket?”
- “What are the current visiting rules for this ward?”
- “Can a professional interpreter be arranged?”
- “Who can receive patient information as next-of-kin or approved contact?”
Official action links used for this guide
Fremantle Hospital FAQs
What is the address of Fremantle Hospital?
Fremantle Hospital is located on Alma Street, Fremantle WA 6160. The postal address listed by FSFHG is PO Box 480, Fremantle WA 6959.
What is the main phone number for Fremantle Hospital?
The main Fremantle Hospital switchboard and patient-enquiry phone number is 9431 3333.
How do I change or cancel a Fremantle Hospital outpatient appointment?
Use Manage My Care, call the number on your appointment letter if one is provided, contact Fremantle Hospital switchboard on 9431 3333, or call Outpatient Direct on 1300 855 275 Monday to Friday, 7:30am to 5:30pm.
Where are most Fremantle Hospital outpatient clinics?
Most Fremantle Hospital outpatient services operate from B Block Level 4 General clinics, but some services are in other specialty areas across the campus. Always check your appointment letter.
What are Fremantle Hospital visiting hours?
Fremantle Hospital visiting hours are from 8am to 8pm on most wards. Call the switchboard on 9431 3333 before visiting to confirm the rules for the specific ward.
Where do I go for day surgery at Fremantle Hospital?
For day surgery, FSFHG says to go to the Day Admissions Centre entrance at B Block on South Terrace, Fremantle. For surgical admission, enter the main entrance off Alma Street, B Block, and speak to front reception.
What should I bring to Fremantle Hospital?
Bring your admission or appointment letter, Medicare card, private insurance card if you have one, GP details, next-of-kin contact, all medicines including supplements, and any documents requested by your clinic or admission team.
How much does parking cost at Fremantle Hospital?
The Fremantle Hospital parking page says parking fees are displayed at car parks. Pay and Display machines accept coins and credit cards only, and reception staff cannot provide change.
Is ACROD parking available at Fremantle Hospital?
Yes. ACROD bays are located near building entrances, in the visitor car park and along Alma Street near South Terrace. Vehicles must display a valid ACROD permit, and a valid parking ticket is required.
How do I give feedback about Fremantle Hospital?
Contact the Patient and Family Liaison Service at Fremantle Hospital, Level 5, B Block, Alma Street. The phone number is 9431 2787, the email is FHFeedback@health.wa.gov.au, and office hours are 8:30am to 4:30pm Monday to Friday.
Source and update note
This page is based on official Fiona Stanley Fremantle Hospitals Group, HealthyWA and official Fremantle Hospital PDF information for contact details, outpatient appointments, map, parking, visiting hours, admission instructions, facilities, services, records/FOI and feedback pathways.
Hospital entrances, clinic locations, parking fees, visitor rules, appointment processes, service hours and contact details can change. Use the official links above to complete actions, confirm a personal appointment, access Manage My Care, check a clinic location, submit feedback or lodge an FOI request.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.