Lismore Base Hospital: Address, Appointment & Contact Info

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Northern NSW regional referral hospital guide

Lismore emergency, outpatient, maternity, admission, parking and visitor planner

Lismore Base Hospital is a regional referral Level 5 base hospital in Northern NSW. It provides a wide range of hospital services including Emergency Department, operating theatre suite, Intensive Care/Cardiac Care, general medical and surgical wards, Women’s Care Unit, Paediatric Unit, Renal Unit, Medical Imaging, Cardiac Catheter Laboratory, mental health inpatient units, North Coast Cancer Institute, pathology, pain management and specialist outpatient clinics.

This guide is written for fast action: address, phone numbers, Emergency Department details, outpatient clinic contact, admission/waiting list phone, maternity contacts, inpatient wards, parking, drop-off, visiting hours, medical records, feedback, patient billing and official action links are all included inside the page.

For a life-threatening emergency in Australia, call 000. Lismore Base Hospital has a 24-hour Emergency Department, but severe symptoms should be treated as ambulance/emergency situations first.
1
Choose pathway Emergency, outpatient, maternity, admission, ward visit or records.
2
Call right desk Main switchboard, ED, outpatient clinic, admissions or women’s care.
3
Plan arrival Uralba Street, drop-off lane, undercover parking or ward block.
4
Bring proof Medicare, referral, appointment letter, medicines, ID and support details.

Fast contact box: address, phone, ED and appointment contacts

Main hospital

Lismore Base Hospital

60 Uralba Street, Lismore NSW 2480

Main phone: (02) 6624 0200

District office: Crawford House, Hunter Street, Lismore NSW 2480

Emergency Department

Street Level, Uralba Street, Lismore NSW 2480

ED phone: (02) 6620 2400

Open 24 hours a day, 365 days a year.

Appointments and admissions

Specialist Outpatient Clinic: (02) 6620 7301

Admissions and Waiting List: (02) 6620 2273

Antenatal appointments: (02) 6629 4646

Need Use this contact/action Verified practical detail
Life-threatening emergency Call 000 Use 000 for chest pain, stroke symptoms, severe breathing difficulty, major trauma, severe bleeding, collapse, poisoning or immediate danger.
Emergency Department (02) 6620 2400 Comprehensive Level 5 ED and designated regional Trauma centre for Northern NSW.
Main hospital switchboard (02) 6624 0200 Use for ward transfer, patient enquiry, hospital department, general service direction or if you do not know the correct unit.
Specialist Outpatient Clinic (02) 6620 7301 Located Level C4, Community Health and Outpatients Centre. Hours: 8am to 4pm, Monday to Friday.
Admissions and Waiting List Department (02) 6620 2273 Located Level 4, F Block. Hours: 6:30am to 4:30pm, Monday to Friday. Closed public holidays.
Women’s Care Unit (02) 6620 7400 Use if you need to speak to someone about yourself, your pregnancy or your baby. If staff cannot take the call, official maternity guidance says you are welcome to walk into the Women’s Care Unit any time.
Pregnancy Care Clinic / Antenatal appointments (02) 6629 4646 Use to book or change pregnancy care clinic appointments.
Lismore Midwifery Group Practice (02) 6620 7400 For Midwifery Group Practice enquiries in Lismore.
Aboriginal Maternal Infant Health Service 02 6620 7559 Listed for Lismore AMIHS maternity support.
Medical records 02 6620 2435 Clinical Information Services / Medico-legal Department for Lismore records. Email: NNSWLHD-LIS-MedicoLegal@health.nsw.gov.au.
Patient billing NSWH-PatientBillingInquiry@health.nsw.gov.au Use for invoice or patient billing enquiries related to Northern NSW Local Health District.

Lismore Base Hospital map, entrances and arrival tips

The official hospital listing gives the main address as 60 Uralba Street, Lismore NSW 2480. The Emergency Department page lists ED access at Street Level, Uralba Street, Lismore NSW 2480. Use Uralba Street for the hospital, then follow signs for Emergency, outpatient clinics, admissions, Women’s Care Unit or the correct ward block.

Local arrival tip: If you are coming for Emergency, admission, appointment or patient drop-off, use the off-street lane on Uralba Street. If you are coming for a specialist clinic, check whether your letter says Level C4 Community Health and Outpatients Centre. If you are coming for planned surgery or waiting-list matters, Admissions and Waiting List is Level 4, F Block.

Emergency Department: 24/7 trauma, adults, children and short-stay care

Call 000 immediately if the patient may need ambulance care. Do not use a website, email or routine hospital number for life-threatening symptoms.
Emergency item Verified official detail Practical instruction
ED level and role Lismore Base Hospital ED is a comprehensive Level 5 Emergency Department and designated regional Trauma centre for Northern NSW. Use ED for urgent and acute medical problems; call 000 when ambulance care is needed.
Who ED treats The ED provides specialist emergency medicine and trauma care for adults, children and babies. Bring Medicare card, medicines, allergy details, baby/child health information and any discharge/referral paperwork if available.
Short-stay unit Emergency Department Short Stay Unit supports patients needing more than four hours in hospital but likely to return home within 24 hours. Ask staff what the expected plan is: discharge, short stay, ward admission or transfer.
Helipad and transfers The hospital works closely with tertiary hospitals in Queensland and has an onsite rooftop helipad for helicopter transfer if required. For major trauma or specialist transfer, clinical teams arrange the safest pathway.
ED hours 24 hours a day, 365 days a year. Emergency patients are prioritised by clinical urgency, not by who arrived first.
ED phone (02) 6620 2400. For urgent symptoms, call 000 instead of phoning ED for advice.

Call 000 for these symptoms

  • Chest pain, chest pressure or suspected heart attack.
  • Stroke symptoms such as facial droop, arm weakness, speech difficulty or sudden confusion.
  • Severe breathing difficulty, choking, collapse or blue lips.
  • Severe bleeding, poisoning, severe allergic reaction or major burns.
  • Major trauma, serious head injury or spinal injury.
  • Baby or child with severe breathing, seizure, collapse or serious injury.

Appointments, Specialist Outpatient Clinic and surgical waiting-list steps

Lismore Base Hospital provides specialist outpatient clinics for people of all ages. The official outpatient page lists Fracture, Orthopaedic, Gynaecology, ENT, Respiratory, Palliative Care, General Medicine, General Surgery, Infectious Disease, Gastroenterology, Maxillofacial, Lung Function Testing and Paediatric clinics.

Specialist outpatient micro-steps

  • Ask your GP or treating doctor whether a referral is required for the clinic you need.
  • Use the phone number on your appointment letter first.
  • If you do not have a letter or contact number, call Specialist Outpatient Clinic on (02) 6620 7301.
  • Confirm the clinic name, date, time, level and whether tests are needed before arrival.
  • Bring Medicare card, referral, medicine list, scans, pathology results and any specialist letters.
  • Ask whether telehealth or phone review is available if travel is difficult.

Admissions and waiting-list micro-steps

  • Call Admissions and Waiting List on (02) 6620 2273 for planned surgery/admission questions.
  • Confirm whether your surgery/test/admission is still scheduled and what time you must arrive.
  • Ask what forms, fasting instructions, medicines and scans are needed.
  • Confirm the correct block: the department is Level 4, F Block.
  • Ask what to do if your health changes before the surgery date.
  • Use the department’s official hours: 6:30am to 4:30pm, Monday to Friday, excluding public holidays.

Appointment contact table

Clinic / department Official detail Patient action
Specialist Outpatient Clinic Level C4, Community Health and Outpatients Centre, Lismore Base Hospital, Uralba Street. Phone: (02) 6620 7301. Hours: 8am to 4pm, Monday to Friday. Use for specialist outpatient clinic enquiries or if your appointment letter does not give a better number.
Admissions and Waiting List Department Level 4, F Block, Lismore Base Hospital. Phone: (02) 6620 2273. Hours: 6:30am to 4:30pm Monday to Friday, closed public holidays. Use for planned hospital tests, surgery admission or surgical waiting-list enquiries.
Pregnancy Care Clinic / Antenatal Phone: (02) 6629 4646. Use to book or change pregnancy clinic appointments.
Women’s Care Unit Phone: (02) 6620 7400. Use if you need to speak about yourself, your pregnancy or your baby. For emergency pregnancy symptoms, call 000 or present as directed by maternity/ED staff.
Inpatient ward patient enquiry Main switchboard: (02) 6624 0200. Ask for C7, E9, F9, E10, F10 or the ward listed on the patient’s details.

Women’s Care Unit, pregnancy appointments and maternity choices

Northern NSW maternity pages list Lismore Base Hospital Women’s Care Unit as one of the maternity care sites in Northern NSW. They recommend booking into the hospital or birth centre from around 14 weeks pregnant where possible, and discussing pregnancy care options early with your GP, midwife or doctor.

Lismore maternity contacts

  • Women’s Care Unit: (02) 6620 7400.
  • Pregnancy Care Clinic / Antenatal: (02) 6629 4646.
  • Lismore Midwifery Group Practice: (02) 6620 7400.
  • Aboriginal Maternal Infant Health Service, Lismore: 02 6620 7559.
  • If staff cannot take your Women’s Care Unit call, official guidance says you are welcome to walk in any time.

Pregnancy appointment steps

  • Make an early appointment with your GP or midwife when you know you are pregnant.
  • Discuss whether Lismore Base Hospital is the right birth location for your home area and clinical needs.
  • Ask about midwifery clinic, shared care, Midwifery Group Practice or obstetric specialist clinic options.
  • Use (02) 6629 4646 to book or change Lismore Pregnancy Care Clinic appointments.
  • Ask for an interpreter, Aboriginal maternity support or extra support early if needed.
  • For urgent pregnancy or baby concerns, call Women’s Care Unit or use emergency pathways.

Pregnancy care options officially listed for Northern NSW

Care option What it means Lismore availability note
Midwifery Group Practice A small group of midwives care for you during pregnancy, labour, birth and afterwards. Most care is with one primary midwife. Available at Lismore and other Northern NSW hospitals.
Shared care Pregnancy care is shared between your GP and hospital obstetricians or midwives. Available at Lismore, but not all GPs provide shared care.
Midwifery clinics Hospital midwives provide pregnancy care, generally for healthy, normal-risk pregnancy. Midwifery clinics are available at Lismore and selected outreach locations.
Obstetric specialist clinics Hospital doctor clinic or community clinic care for health concerns or complex pregnancies. Available at Lismore and selected other hospitals.
AMIHS Aboriginal Maternal Infant Health Service provides culturally appropriate continuity-of-care with midwives and Aboriginal Health Workers. Lismore AMIHS phone: 02 6620 7559.
Urgent pregnancy safety: For heavy bleeding, severe pain, collapse, reduced fetal movement, breathing difficulty or immediate concern for mother or baby, call 000 or contact Women’s Care Unit urgently.

Services, wards and departments available at Lismore Base Hospital

Lismore Base Hospital is a regional referral hospital. Official hospital pages list major campus services including operating theatres, Intensive Care/Cardiac Care, general medical and surgical wards, Women’s Care Unit, Paediatric Unit, Renal Unit, Emergency Department, Medical Imaging, Cardiac Catheter Laboratory, mental health inpatient units, North Coast Cancer Institute, pathology, pain management and specialist outpatient clinics.

Service area Verified useful detail Patient action
Emergency Department Comprehensive Level 5 ED, regional Trauma centre, specialist emergency medicine and trauma care for adults, children and babies, ED Short Stay Unit and rooftop helipad transfer capability. Call 000 for life-threatening emergencies; ED phone is (02) 6620 2400.
Specialist Outpatient Clinics Fracture, Orthopaedic, Gynaecology, ENT, Respiratory, Palliative Care, General Medicine, General Surgery, Infectious Disease, Gastroenterology, Maxillofacial, Lung Function Testing and Paediatric clinics are listed. Call (02) 6620 7301 or use appointment-letter contact.
Admissions and Waiting List Responsible for quickly and efficiently admitting patients for tests or surgery and overseeing surgical waiting lists with surgeons and managers. Call (02) 6620 2273 during business hours.
Women’s Care Unit Maternity and women’s care contact for pregnancy, baby and related questions. Call (02) 6620 7400. Antenatal appointments: (02) 6629 4646.
Inpatient units General medical and surgical inpatient units are in C Block, E Block and F Block. Use main switchboard or ward phones below for patient-specific questions.
Mental Health Inpatient Units Mental Health Inpatient Units are located at 60 Hunter Street, Lismore 2480. Older Persons Mental Health Unit phone: (02) 6629 4007. Visitors should contact the unit before visiting.
Lismore Community Health Located Level 4, Lismore Base Hospital, Uralba Street. Phone: (02) 6620 2967. Fax: (02) 6620 2963. Use for community health service pathways, not Emergency Department care.
Medical records Lismore medical records applications use NNSWLHD-LIS-MedicoLegal@health.nsw.gov.au; phone 02 6620 2435. Complete official application, provide photo ID/supporting documents and full payment.

Inpatient ward phone guide

Ward / unit What it cares for Location and contact
C7 30-bed acute care ward with specialty services in stroke, respiratory, diabetes, general medicine and geriatrics; includes dedicated acute stroke service with eight allocated stroke beds. Level 7, C Block. Phone: (02) 6620 2750. Fax: (02) 6620 2754.
E9 28-bed acute care ward caring for oncology, haematology and gastroenterology patients. Level 9, E Block. Phone: 02 6620 2700. Fax: 02 6620 2460.
F9 30-bed Cardiovascular Unit caring for cardiac, renal and vascular patients. Level 9, F Block. Phone: 02 6620 2650. Fax: 02 6620 2656.
E10 28-bed acute care ward caring for a combination of medical and surgical short-stay patients. Level 10, E Block. Phone: 02 6620 2710. Fax: 02 6620 2712.
F10 30-bed acute care ward caring for surgical patients, including general surgery and orthopaedics, requiring higher-level acute care and complex surgeries. Level 10, F Block. Phone: (02) 6620 2850. Fax: (02) 6620 2712.

Parking, drop-off, visiting hours and ward rules

Parking and drop-off

  • Free parking is available in the undercover carpark on Uralba Street opposite Lismore Base Hospital.
  • Free and paid parking options are also available in surrounding streets.
  • For patient admission, appointment attendance or Emergency Department access, use the off-street lane on Uralba Street.
  • Onsite parking information also notes designated disabled parking and short drop-off/pick-up areas.
  • Always check street signs because surrounding street restrictions can change.

Visiting hours

  • Main hospital page lists general visiting hours as 8am to 8pm.
  • Inpatient Units page lists general inpatient visiting hours as 10am to 8pm.
  • Exceptions outside inpatient visiting hours can be negotiated case-by-case with the Nurse Unit Manager.
  • Visitors are encouraged to wear a mask in clinical areas and use hand sanitiser.
  • Mental Health Inpatient Unit visitors should contact the unit before visiting.
Visiting-hour clarity: Official Lismore pages show general visiting as 8am-8pm and inpatient-unit visiting as 10am-8pm. Use the stricter ward-specific rule when visiting an admitted patient and call the ward before travelling.

What to bring, interpreter support, privacy and patient help

Bring for appointments or admission

  • Appointment letter, admission letter or referral.
  • Medicare card and photo ID, if available.
  • Concession, private insurance, DVA, workers compensation or other billing details if relevant.
  • Current medicine list and all regular medicines in original packaging.
  • Allergy and adverse-reaction details.
  • Recent scans, pathology results or specialist reports if requested.
  • GP name and contact details.
  • Next-of-kin or support person contact.
  • Pregnancy records, ultrasound reports and blood test results for maternity appointments.
  • Mobility aids, glasses, hearing aids, dentures, chargers and essential comfort items.

Support to ask for early

  • Professional interpreter if you prefer another language or need help understanding medical information.
  • Aboriginal Hospital Liaison or AMIHS support if relevant.
  • Social Work support for family, discharge, transport, financial or carer issues.
  • Privacy restrictions if you do not want information shared with certain people.
  • Accessibility, mobility or disability support before arriving.
  • Medical records or discharge-summary access if another doctor needs information.
Privacy note: NNSWLHD states patients can request access to personal information including health records, and correction requests should be addressed to the Medical Record Department or General Manager of the facility attended.

Medical records, patient billing, privacy and feedback

Task Official detail Action step
Request medical records Complete the NNSWLHD Health Information application form, provide supporting documentation/photo ID and full payment. Email Lismore requests to NNSWLHD-LIS-MedicoLegal@health.nsw.gov.au or contact 02 6620 2435.
Types of record requests Copy of health records, clinical imaging, viewing health records, discharge referral, date/time of birth confirmation, date of attendance confirmation, and medical certificate of cause of death are listed request types. Select only the information needed to reduce time and cost.
Privacy question NNSWLHD Privacy Contact Officer phone: 1800 108 078. Use for feedback about privacy of personal information if not resolved with facility management.
Patient billing For patient billing enquiries related to invoices for services provided by Northern NSW Local Health District, email NSWH-PatientBillingInquiry@health.nsw.gov.au. Include invoice/account details, patient name, hospital and date of service where safe to do so.
Feedback or complaint NNSWLHD encourages patients to raise concerns with a staff member or manager during care if possible. Written or verbal feedback can also be submitted through official channels. Include hospital, ward/service, dates, what happened and the outcome requested.
NNSWLHD district contact Crawford House, Hunter Street, Lismore NSW 2480. Phone: (02) 6620 2100. Fax: (02) 6629 4950. Postal: Locked Mail Bag 11, Lismore NSW 2480. Use for Local Health District administration, not emergency care.
External complaint pathway NNSWLHD contact page links to the NSW Health Care Complaints Commission for complaint escalation. Use if local resolution is not satisfactory or if the matter needs independent review.
Fee clarity: This page does not invent treatment fees. Public hospital costs depend on Medicare eligibility, private election, overseas status, workers compensation, motor accident status, imaging, records request type and billing circumstances. Confirm personal fees directly with the hospital, treating team or NSW Health billing pathway.

Call script: questions that save time before visiting Lismore Base Hospital

For appointments and admissions

  • “Which clinic, block, level and entrance should I use?”
  • “Is my appointment outpatient, antenatal, surgical admission, ward review or telehealth?”
  • “Do I need a current GP or specialist referral?”
  • “What documents, medicines, scans or test results should I bring?”
  • “Should I call Specialist Outpatient Clinic, Admissions and Waiting List, or the ward?”
  • “If I need to cancel or change this appointment, which number should I call?”

For emergency, maternity and visitors

  • “Is this an emergency where I should call 000 instead?”
  • “For pregnancy concerns, should I call Women’s Care Unit or come in now?”
  • “Is the patient on a ward with 8am-8pm or 10am-8pm visiting rules?”
  • “Can I visit outside standard hours with Nurse Unit Manager approval?”
  • “Is there disabled parking or drop-off near the correct entrance?”
  • “Can an interpreter, Aboriginal liaison, social work or mobility support be arranged?”

Lismore Base Hospital FAQs

What is the address of Lismore Base Hospital?

Lismore Base Hospital is listed by Northern NSW Local Health District at 60 Uralba Street, Lismore NSW 2480. The Emergency Department is listed at Street Level, Uralba Street, Lismore NSW 2480.

What is the main phone number for Lismore Base Hospital?

The main Lismore Base Hospital phone number listed in the NNSWLHD hospital directory is (02) 6624 0200.

Does Lismore Base Hospital have a 24-hour Emergency Department?

Yes. Lismore Base Hospital Emergency Department is open 24 hours a day, 365 days a year. It is a comprehensive Level 5 Emergency Department and the designated regional Trauma centre for Northern NSW.

What is the Lismore Base Hospital Emergency Department phone number?

The Emergency Department phone number listed by NNSWLHD is (02) 6620 2400. For life-threatening emergencies, call 000 instead of phoning the hospital.

How do I contact Lismore Base Hospital Specialist Outpatient Clinic?

Call (02) 6620 7301. The Specialist Outpatient Clinic is located at Level C4, Community Health and Outpatients Centre, Lismore Base Hospital, Uralba Street, and operates 8am to 4pm Monday to Friday.

How do I contact Admissions and Waiting List at Lismore Base Hospital?

Call (02) 6620 2273. The Admissions and Waiting List Department is located on Level 4, F Block, and operates 6:30am to 4:30pm Monday to Friday, excluding public holidays.

What maternity phone numbers should I use for Lismore Base Hospital?

For Women’s Care Unit enquiries, call (02) 6620 7400. For Pregnancy Care Clinic or antenatal appointment bookings/changes, call (02) 6629 4646. Lismore Midwifery Group Practice also uses (02) 6620 7400.

Is parking available at Lismore Base Hospital?

Yes. NNSWLHD states that free parking is available in the undercover carpark on Uralba Street opposite Lismore Base Hospital. Free and paid parking options are also available in surrounding streets.

What are visiting hours at Lismore Base Hospital?

The main hospital page lists general visiting hours as 8am to 8pm. The Inpatient Units page lists general inpatient visiting hours as 10am to 8pm, with exceptions outside those hours negotiable case-by-case with the Nurse Unit Manager.

How do I request medical records from Lismore Base Hospital?

Complete the NNSWLHD Health Information application form, provide photo ID/supporting documents and payment, then return it for Lismore to NNSWLHD-LIS-MedicoLegal@health.nsw.gov.au. For more information, call 02 6620 2435.

Source and update note

This guide is based on official Northern NSW Local Health District, Lismore Base Hospital, NSW Health parking, pregnancy/birth/newborn, medical records, privacy and feedback information for address, phone numbers, Emergency Department, outpatient clinics, admissions, maternity contacts, inpatient wards, parking, visiting hours, records access and billing/feedback pathways.

Hospital phone numbers, entrances, clinic locations, appointment processes, visiting rules, parking access, fees and service availability can change. Use the official links above to complete actions, confirm a personal appointment, check a ward, request medical records or submit feedback.

This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.

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