Liverpool Hospital entrances, Emergency, appointments, parking and patient support guide
Liverpool Hospital is a major public hospital in Liverpool NSW, serving south-western Sydney with emergency and trauma care, maternity, paediatrics, cancer care, mental health, outpatient clinics, intensive care, allied health, surgical and medical services.
This guide gives the practical details patients, carers and visitors usually need before travelling: which entrance to use, the correct phone numbers, how outpatient appointments work, parking fees, concession parking, visiting hours, maternity contacts, what to bring, discharge support, accessibility help, interpreter support and official action links.
Fast answer: Liverpool Hospital address, phone, entrances and key contacts
Main hospital
Liverpool Hospital
Corner of Elizabeth and Goulburn Streets, Liverpool NSW 2170
Switchboard: 02 8738 3000
Fax: 02 8738 6318
Best entrances
Entrance A: Goulburn Street
Entrance J: Burnside Drive
Emergency: Goulburn Street
After-hours: Entrance A or J via intercom
Parking summary
P1: Goulburn Street, closest to Entrance A
P2/P3: Burnside Drive, closest to Entrance J
All car parks open 6:00am-10:00pm daily.
| Need | Contact / action | Use this when |
|---|---|---|
| Life-threatening emergency | Call 000 | Chest pain, stroke symptoms, severe breathing problems, collapse, major bleeding, poisoning, major injury or severe allergic reaction. |
| General hospital enquiry | 02 8738 3000 | Ask for the ward, outpatient clinic, admissions, Emergency, maternity, interpreter help, hospital map or patient support. |
| Admissions and Pre-admissions | 02 8738 3857 | Booked admission, elective surgery, pre-admission paperwork, fees and surgery preparation questions. |
| Transit / Discharge Lounge | 02 8738 8041 or 02 8738 8042 | Discharged patients waiting for carer or transport pick-up. Located on ground floor with a 20-minute pick-up/drop-off zone. |
| Women’s Health Outpatients | 02 8738 4191 | Antenatal and women’s health outpatient questions. |
| Maternity bookings | 02 8738 4197 | First pregnancy booking appointment and antenatal care booking questions. |
| Birthing Unit midwife advice | 02 8738 5625 | Pregnancy or birthing advice from a midwife, available 24 hours a day. |
| Birthing Unit ward clerk | 02 8738 5626 | Birthing Unit administration and ward contact. |
| Secure Parking Office | 02 8738 6347 | Concession parking validation, parking process questions and P2 office help. |
| Community transport | 1300 138 794 | South West Community Transport for eligible frail aged people, younger people with disabilities, carers and families. |
| Raise It urgent concern | 1800 777 333 | If you are still worried that a patient is getting worse after speaking to staff and asking for a clinical review. |
Liverpool Hospital map, visitor route and redevelopment video
The hospital is accessed through Entrance A off Goulburn Street and Entrance J on Burnside Drive. The official visitor map shows Emergency at Goulburn Street, P1 near Goulburn Street, P2 and P3 via Burnside Drive, the Clinical Services Building, Integrated Services Building, Mental Health Centre, Brain Injury Unit and Transit Lounge.
Official Liverpool Health and Academic Precinct video
This official redevelopment video is useful because Liverpool Hospital is changing through the Liverpool Health and Academic Precinct works. The redevelopment affects entrances, maps, services and how patients move around the hospital.
Which entrance should you use at Liverpool Hospital?
| Entrance / area | Best for | Parking / access tip |
|---|---|---|
| Entrance A – Goulburn Street | Reception, Maternity, Birthing Unit, Neonatal Intensive Care Unit, Antenatal Assessment Unit, Pathology, Cancer Clinics, Radiation Oncology, Oncology Day Centre and Women’s Health Outpatients. | Closest to P1 car park. Entrance A is open 24 hours; after hours use the intercom. |
| Entrance J – Burnside Drive | Reception, Pharmacy, ICU, all wards, Clinical Information Department, Admissions, General Outpatients, Medical Imaging and Perioperative Services. | Closest to P2/P3 car parks. Entrance J is open 24 hours; after hours use the intercom. |
| Emergency – Goulburn Street | Emergency Department presentations and urgent hospital care. | Use Goulburn Street Emergency access. Do not use parking drop-off zones for long parking. |
| Transit / Discharge Lounge | Discharged patients waiting for carer or transport pick-up. | Entrance G – Burnside Drive. Press intercom at boom gate. 20-minute pick-up/drop-off zone is available. |
| Birthing Unit after hours | Women needing Birthing Unit access between 10:00pm and 6:00am. | The official driving page says women needing the Birthing Unit after hours may access via Emergency. |
| If you get lost | Information desks near Entrance A and Entrance J. | Call general enquiries on 02 8738 3000. |
Parking fees, P1/P2/P3 car parks, concessions and drop-off zones
| Car park | Entry / exit | Closest hospital entrance | Opening hours |
|---|---|---|---|
| P1 car park | Entry: Goulburn Street Exit: Goulburn Street |
Entrance A | 6:00am-10:00pm, 7 days |
| P2 car park | Entry: Burnside Drive Exit: Burnside Drive |
Entrance J | 6:00am-10:00pm, 7 days |
| P3 car park | Entry: Burnside Drive Exit: Burnside Drive |
Entrance J | 6:00am-10:00pm, 7 days |
| Accessible parking | P2 accessible parking is on Ground floor and Level 7A only. | Display a current Mobility Parking Scheme permit. | Fees still apply unless concession validation applies. |
| Drop-off zones | Entrance A, Entrance J and Emergency. | Strictly drop-off only. | Parking in drop-off zones is strictly prohibited. |
Standard parking fees
| Parking duration / item | Fee |
|---|---|
| Half an hour | $4.00 |
| Hourly rate | $8.00 |
| Maximum daily charge | $24.00 |
Concessional parking rates
| Concession ticket | Rate | What it means |
|---|---|---|
| 0-3 hours | Free | Concession-validated parking for eligible patients/carers. |
| 3+ hours | $6.80 | One exit only per 24 hours. |
| 3-day ticket | $13.50 | Frequent use allowing multiple entries and exits over 3 days. |
| 7-day ticket | $27.10 | Frequent use allowing multiple entries and exits over 7 days. |
Who may qualify for concession parking?
Concession card holders
- Mobility Parking Scheme permit holders
- Pensioner Concession Card holders
- Gold Veterans Affairs Card holders
- Health Care Card holders
- Bring photo ID plus the relevant card or permit.
Other eligible patients/carers
- Ongoing cancer treatment patients
- Patients/carers attending for treatment over more than one week
- Patients/carers attending more than twice weekly
- Cardiac rehabilitation attendees
- Daily dressing outpatients
- Health Promotion education class attendees
Emergency Department: access, admission and what to do if symptoms worsen
| Emergency question | Answer | Action for patients/carers |
|---|---|---|
| Where is Emergency? | Emergency Department access is on Goulburn Street. | Follow Emergency signage. Use 000 for ambulance-level emergencies. |
| Is Emergency open all the time? | The official visitor flyer states Emergency is open 24 hours, 7 days a week. | Do not delay urgent care because of normal visiting hours. |
| Can Emergency lead to admission? | You may be admitted after initially receiving treatment in Emergency. Admission is completed when a bed becomes available. | If waiting for a bed, ask staff what observations, food/drink limits and next steps apply. |
| What if there is a bed delay? | Liverpool Hospital says treatment continues and patients remain under close observation while waiting. | Tell staff immediately if symptoms worsen or new symptoms appear. |
| How do I raise concern in NSW hospitals? | Raise It: talk to staff, ask for the nurse/midwife in charge and clinical review, then call 1800 777 333 if still worried. | Use Raise It for concerns about a patient getting worse, not general service complaints. |
Raise It micro guide
- Talk: tell the nurse, midwife, doctor or health worker what you are worried about.
- Ask: if you are still concerned, ask the nurse or midwife in charge for a clinical review.
- Call: if you are still worried, call 1800 777 333. A senior health worker will respond.
- Interpreter: ask hospital staff for an interpreter if language is a barrier.
Outpatient appointments: booking, changing, referral and what to bring
If you receive a referral letter from your doctor for a Liverpool Hospital outpatient clinic, you generally need to contact the clinic directly to make an appointment. Liverpool Hospital confirms appointments by phone and/or letter, and you may choose to receive SMS reminders.
| Outpatient task | What Liverpool Hospital says | Micro action |
|---|---|---|
| Make appointment | Contact the relevant outpatient clinic directly after receiving the referral letter. | Use the services page to find the specific clinic contact, or call switchboard and ask for the clinic. |
| Confirm appointment | Hospital may confirm by phone and/or confirmation letter. | Check that your phone number and address are correct. |
| Long wait on clinic day | Some people with special needs may be seen first. | Tell staff if you have a long wait or need to leave the clinic until your appointment time. |
| Change or cancel | Tell staff as soon as possible so the appointment can be offered to someone else. | Call before the appointment date; do not simply fail to attend. |
| Fail to attend | If you fail to attend, you and your referring doctor may be notified and you may be discharged from the clinic. | Cancel early if you no longer need the appointment. |
| Interpreter | Tell staff before the appointment if you need an interpreter. | Ask for a Health Language Service interpreter or Auslan support if needed. |
| Wheelchair | Wheelchairs are available from entrances J, L and N but cannot be pre-booked. | Allow at least 30 minutes waiting time if you need a wheelchair. |
Bring to an outpatient appointment
- Referral letter from your doctor. Without a referral letter, your appointment may need to be rescheduled.
- Current valid Medicare card, or fees may apply.
- Latest X-rays and/or reports if needed.
- Current medicines or a full medication list, including the dose you take.
- Any clinic-specific items listed in your appointment letter.
- Interpreter request details if you need language or Auslan support.
Admissions, pre-admissions, surgery and hospital fees
Emergency admission
You may be admitted after treatment in Emergency. Admission takes place once a bed is available, and Liverpool Hospital says treatment and close observation continue while waiting.
Booked / elective admission
If you need an urgent surgical procedure, your treating doctor arranges surgery and waiting list priority is ordered by clinical priority category.
| Admissions and Pre-admissions location | Entrance J – Burnside Drive, Clinical Building, Ground floor, Reception 033 |
|---|---|
| Phone | 02 8738 3857 |
| Car park | P3 |
| Pre-admission form | You may receive a Recommendation for Admission form with a questionnaire for anaesthetic assessment and tests. |
| If surgery cannot go ahead | Contact Admissions and Pre-admissions as soon as possible so alternate arrangements can be made. |
Fees and private patient notes
| Patient situation | What to know |
|---|---|
| Australian resident | Liverpool Hospital says Australian residents are eligible to receive free health care regardless of financial situation. |
| Not a resident of Australia | You may need to pay the full cost of health care before admission or as soon after as practical. Payment can be made in cash or by credit card. |
| Accident / Workers Compensation | You may need to choose whether you are admitted as a private chargeable or hospital non-chargeable patient, which affects costs if the claim is unsuccessful. |
| Private health insurance | You may decide to use private insurance before, during or after your stay. |
| Private via Emergency | Liverpool Hospital says all co-payments and excess fees are waived if you enter the hospital through the Emergency Department as a private patient. |
| Private patient benefits | Private patients receive free television and priority for a single room, subject to clinical need. |
Maternity, antenatal clinic and Birthing Unit contacts
Liverpool Hospital provides antenatal, birthing and maternity care. The official Women’s Health Outpatients page says it is recommended to book into hospital antenatal care between 10 and 12 weeks of pregnancy.
| Maternity need | Official detail | Action |
|---|---|---|
| Women’s Health Outpatients location | Integrated Services Building, Level 2, Clinic 252. Use Lift P or A. | For the first maternity booking appointment, present to Pre-admissions in New Clinical Building, Ground floor, Reception 33 to complete admission paperwork. |
| Women’s Health Outpatients phone | 02 8738 4191 | Use for antenatal and women’s health outpatient questions. |
| First pregnancy booking | 02 8738 4197 | Call Maternity Bookings or complete the Pregnancy Risk Assessment Survey online. |
| Birthing Unit location | Entrance A – Goulburn Street, Integrated Services Building, Level 2, Lift A, car park P1. | Use Entrance A. After 10:00pm-6:00am, women needing the Birthing Unit may access via Emergency. |
| Birthing Unit midwife advice | 02 8738 5625 | Women can call any time of day or night for advice, reassurance or pregnancy-related information. |
| Birthing Unit ward clerk | 02 8738 5626 | Administrative contact for the Birthing Unit. |
Antenatal booking checklist
- Book into the hospital between 10 and 12 weeks of pregnancy where possible.
- Bring printed copies of blood tests and ultrasound reports.
- Bring your current Medicare card.
- Bring proof of current address, such as driver’s licence, pension card or bill in your name.
- Bring a referral letter from your GP.
- If overseas and without Medicare, bring passport, visa information and health fund details if applicable.
- Bring copies of recommended results such as FBC, ferritin, HbEPG, blood group and agglutinins, rubella, varicella, syphilis, hepatitis B, hepatitis C, TSH, HIV screening, MSU and dating ultrasound if available.
Birthing Unit checklist
- Yellow antenatal card; carry it at all times during pregnancy.
- Doctor letter if you have one.
- Any test or ultrasound results not already provided to the hospital.
- Birth plan.
- Clothing and toiletries if you may stay overnight.
- Food or snacks if you want your own; support people need their own food.
- Tell family and friends not to phone the Birthing Unit for updates because staff cannot legally give them information about you or your baby.
Hospital services, departments, clinics and specialist care areas
Liverpool Hospital describes itself as a major health service for south-western Sydney with 25 operating theatres, capacity for 877 beds, diagnostic and imaging services, emergency and trauma care, maternity, paediatric care, cancer care, mental health, ambulatory care, allied health, and medical and surgical services from birth to aged care.
| Service area | Useful patient detail | Before attending |
|---|---|---|
| Emergency and trauma | Emergency access is through Goulburn Street. Liverpool Hospital also provides emergency and trauma care. | Call 000 for life-threatening emergencies. |
| ICU / Critical care | Liverpool ICU supports hospital Medical Emergency Team work and trauma care, with more than 300 major trauma admissions to ICU each year. | Visitor and update rules may differ from general wards. |
| Maternity / Birthing Unit | Birthing Unit cares for women over 20 weeks gestation through pregnancy-related problems and birth; approximately 3,100 births per year are listed by the service. | Call midwife advice line or attend as directed by your maternity team. |
| Women’s Health Outpatients | Antenatal care, different models of care, gynaecology, pelvic pain, heavy menstrual bleeding, endometriosis, fibroids, pelvic floor issues, prolapse and infertility pathways. | Valid GP referral may be needed; gynaecology referrals are faxed to 8738 8035. |
| Paediatrics / neonatal | The hospital provides paediatric services and neonatal intensive care pathways. | Check whether your appointment is via maternity, NICU, paediatric ward or outpatient clinic. |
| Cancer services | Services include cancer clinics, Radiation Oncology, Oncology Day Centre and Cancer Therapy Centre pathways. | Use Entrance A for cancer clinics and related services unless told otherwise. |
| Rapid Lung Access Clinic | For suspected lung cancer pathway. Clinic 150, Level 1, Lift P. Phone: 02 8738 5282. | Referrals sent to fax 02 8738 5299 or email SWSLHD-LiverpoolCTCNewPatients@health.nsw.gov.au. |
| Clinical Immunology / Allergy / HIV Medicine | Clinic 112, Level 1, Clinical Services Building, Lift B. Booking number: 8738 8271. | Referral from doctor required. Fax referral to 8738 8297 or email swslhd-liverpoolimmunology@health.nsw.gov.au. |
| Brain Injury Rehabilitation | Statewide and specialist rehabilitation services are listed as part of Liverpool Hospital’s broader service role. | Check Brain Injury entrance and clinic details before travel. |
| Medical Imaging / Radiology | Medical Imaging is best accessed via Entrance J / Burnside Drive route according to the driving page. | Bring referral and prior imaging if requested. |
| General Outpatients | General Outpatients are best accessed through Entrance J. | Bring referral, Medicare card, X-rays/reports and medication list. |
| Pathology | Pathology is listed near Entrance A route in the current entrance guidance. | Bring request form and ID/Medicare details. |
Visiting hours, visitor rules, free Wi-Fi and after-hours access
| Visitor question | Official detail | Practical tip |
|---|---|---|
| General visiting hours | 8:00am-8:00pm, 7 days. | Specialty areas such as ICU, Birthing Unit and Special Care Nursery may vary. |
| Outside general hours | Flexible hours may be available. | Ask nursing staff to discuss alternate visiting options. |
| Number of visitors | The hospital recommends keeping visits brief and no more than 2 people at a time. | Rotate visitors for shared rooms or tired patients. |
| If unwell | Avoid visiting until well. | Use phone/video contact if you have cold, cough, fever, infection symptoms or exposure risk. |
| Masks / protective equipment | Rules may change during high community infections; signage and masks at entrances indicate current requirements. | Follow entrance and ward signage even if online details differ. |
| Children | Children should be supervised. | Keep noise low and avoid long visits in shared rooms. |
| Free Wi-Fi | Patients can access free Wi-Fi within the facility. | Use technology to check in with loved ones where possible. |
| After-hours access | After-hours access is available next to Entrance A or Entrance J via intercom. | Use the intercom and follow staff instructions. |
Disability access, interpreters, guide dogs and community transport
Disability access
- Accessible toilets are available on all floors and identified by wheelchair access signage.
- Universal signage is used where applicable, with other signage to Australian Standards requirements.
- If you need support in Emergency, tell staff so they can make the stay more comfortable.
- For elective admission, tell pre-admissions or ward staff about special equipment or support needs before arrival.
- For outpatient visits, advise clinic or department staff of care/equipment needs before the appointment.
Interpreters and access support
- Health Language Service interpreters can be arranged if you do not speak English well.
- Auslan sign interpreters are available on request for people with hearing impairment.
- Guide dogs can be arranged in hospital; tell staff if you want your guide dog with you.
- South West Community Transport can help eligible frail aged people, younger people with disabilities, carers and families.
- Community Transport booking phone: 1300 138 794.
What to bring to Liverpool Hospital and what not to bring
Bring for hospital stay
- Sleepwear, slippers and dressing gown
- Toiletries and personal items such as tissues and soap
- Reading glasses
- X-rays and scans relevant to your stay
- All medicines and treatments you currently take
- Medicare card, Pension card and/or Veterans’ Affairs Entitlement Card
- Private health insurance fund membership card
- Worker’s Compensation or third-party details if applicable
Do not bring
- Large amounts of money
- Jewellery or other valuables
- Televisions or large electrical equipment
- Alcohol
- Illegal drugs
Liverpool Hospital does not have facilities for laundering personal clothing. Arrange laundry help with family or friends before arrival.
Going home, Transit / Discharge Lounge and recovery support
If you are concerned about coping at home after hospital, ask your nurse to refer you to a Social Worker or Clinical Nurse Consultants for Continuum of Care or Chronic and Complex Care. Liverpool Hospital says support may include Home Nursing, Home Care, Meals on Wheels and surgical dressings.
| Transit / Discharge Lounge purpose | For discharged patients waiting to be picked up by a carer or transport provider while continuing to receive care and attention. |
|---|---|
| Location | Entrance G – Burnside Drive, press intercom at boom gate. Clinical Building, Ground floor. |
| Phone | 02 8738 8041 or 02 8738 8042 |
| Opening hours | Monday-Friday, 7:30am-6:00pm, excluding public holidays. |
| Pick-up/drop-off | 20-minute pick-up and drop-off zone out the front of the lounge. |
| Maternity and children’s discharge | Additional arrangements for Maternity and Children’s Ward patients are discussed during admission. |
Before leaving hospital, ask
- “What medicines have changed?”
- “When should I see my GP or specialist?”
- “Which symptoms mean I should return or call 000?”
- “Do I need wound care, home nursing, dressings or community support?”
- “Who do I call if I have a problem after discharge?”
- “Can I wait in the Transit / Discharge Lounge while my carer is travelling?”
Local inside tips for first-time visitors
Save time before arrival
- Check whether your letter says Entrance A, Entrance J, Clinical Services Building, Integrated Services Building, Clinic number or specific lift.
- Use P1 if your destination is closest to Entrance A.
- Use P2 or P3 if your destination is closest to Entrance J.
- Arrive earlier than usual because redevelopment works may change walking routes.
- If you need a wheelchair for outpatients, allow at least 30 minutes because wheelchairs cannot be pre-booked.
Avoid common problems
- Do not park in drop-off zones; infringements may be issued.
- Validate concession parking before exiting the car park.
- Do not attend outpatient clinics without your referral letter if one is required.
- Do not bring valuables or large electrical equipment.
- For Birthing Unit updates, ask family to wait for calls from you/support people rather than calling the unit for private information.
Official Liverpool Hospital links for action
Use these links when you need to perform an action, check the latest map, confirm a clinic, complete pregnancy risk assessment or verify current rules.
Liverpool Hospital FAQs
What is the address of Liverpool Hospital?
Liverpool Hospital is located at the corner of Elizabeth and Goulburn Streets, Liverpool NSW 2170. Current hospital access is via Entrance A off Goulburn Street and Entrance J on Burnside Drive.
What is the main phone number for Liverpool Hospital?
The main Liverpool Hospital switchboard phone number is 02 8738 3000.
Where is the Emergency Department at Liverpool Hospital?
Access to the Emergency Department is from Goulburn Street. For life-threatening emergencies, call 000.
What are Liverpool Hospital visiting hours?
General visiting hours are 8:00am to 8:00pm, 7 days. Specialty areas such as Intensive Care, Birthing Unit and Special Care Nursery may vary, so ask ward staff.
Which car park should I use at Liverpool Hospital?
Use P1 from Goulburn Street for Entrance A. Use P2 or P3 from Burnside Drive for Entrance J. All hospital car parks are open 6:00am to 10:00pm daily.
How much is parking at Liverpool Hospital?
Standard parking fees are $4.00 for half an hour, $8.00 hourly rate and $24.00 maximum daily charge. Concession rates include 0-3 hours free, 3+ hours $6.80, 3-day ticket $13.50 and 7-day ticket $27.10.
How do I get concession parking at Liverpool Hospital?
Take your parking ticket, photo ID and eligible concession card, or a signed Concessional Parking Ticket Authorisation Form, to the Secure Parking Office on the ground floor of P2 before leaving.
How do outpatient appointments work at Liverpool Hospital?
If you receive a referral letter for a Liverpool Hospital outpatient clinic, contact the clinic directly to make an appointment. Bring your referral letter, Medicare card, relevant X-rays/reports and current medication list.
How do I book pregnancy care at Liverpool Hospital?
For a first pregnancy booking appointment, call Maternity Bookings on 02 8738 4197 or complete the Pregnancy Risk Assessment Survey. It is recommended to book into hospital antenatal care between 10 and 12 weeks of pregnancy.
Can Liverpool Hospital arrange interpreters or Auslan?
Yes. Liverpool Hospital can arrange interpreters through the Health Language Service, and Auslan sign interpreters are available on request for people with hearing impairment.
Source and update note
This guide is based on official Liverpool Hospital, South Western Sydney Local Health District and NSW Health pages/PDFs for address, contact, entrances, visitor map, driving access, parking, outpatient appointments, admissions, visiting hours, maternity, disability access, interpreter support, Raise It, fees and patient preparation. Hospital access, fees, parking, visiting rules and clinic instructions can change, especially during redevelopment, so confirm urgent or personal details directly with Liverpool Hospital before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.