Queen Elizabeth II Jubilee Hospital Coopers Plains: location, contact and visitor guide
Queen Elizabeth II Jubilee Hospital, commonly called QEII Jubilee Hospital or QEII Hospital, is a Queensland Health public hospital at the corner of Kessels Road and Troughton Road, Coopers Plains QLD 4108. This guide puts the practical information first: emergency contact, main phone, outpatient appointment steps, pre-admission, parking, buses, visiting hours, hospital map and official action links.
Fast contact details
| Hospital name | Queen Elizabeth II Jubilee Hospital (QEII) |
|---|---|
| Health service | Metro South Health, Queensland Health |
| Street address | Cnr Kessels Rd and Troughton Rd, Coopers Plains QLD 4108 |
| Postal address | Locked Bag 2, Archerfield QLD 4108 |
| Main switchboard | 07 3182 6111 |
| Fax listed by QFinder | 07 3277 8807 |
| Emergency | Call 000 for life-threatening symptoms. QEII has an Emergency Department and the hospital is open 24 hours. |
| Non-urgent health advice | Call 13 HEALTH on 13 43 25 84, available 24/7. |
| Official website | Metro South Health QEII Jubilee Hospital |
Use the switchboard for general hospital routing, but use the phone number printed on your appointment, referral, surgery or clinic letter when you already have one. That letter normally sends you to the correct outpatient desk, clinic, elective booking office or ward faster than the general number.
What should you do first?
Emergency or severe symptoms
Call 000. If you are already checking ED demand, use the official Queensland Open Hospitals QEII page only as a general guide, not as a safety decision.
Specialist appointment
Start with your GP or treating clinician. Metro South says the GP sends a referral, the hospital assesses it, then the outpatient area contacts you by letter or SMS with location, date and time.
Already booked
Read your letter first. For outpatient visits, arrive 15 minutes early and bring Medicare, concession cards, medicines, reports and scans. If you cannot attend, call the number printed on the appointment letter.
Surgery or procedure
Use the official pre-admission clinic guide. Your appointment may be in person, by phone or by telehealth, depending on your surgery and health history.
Driving or visiting
Check the official parking and public transport page before leaving because parking and pedestrian access can change during the hospital expansion.
Appointment and admission micro-steps
| User need | Official step | What to prepare |
|---|---|---|
| Get a specialist outpatient appointment | Ask your GP to send a referral to Metro South Health. Read the official specialist outpatient appointment guide for how referrals, categories and wait lists work. | Medicare card, referral details, current medicines, previous reports, scans and the best mobile/postal contact details. |
| Confirm date, time or clinic location | Use the phone number on the front of your appointment letter or SMS. Metro South says the outpatient area contacts accepted patients with appointment location, date and time. | Appointment letter, hospital UR number if supplied, Medicare card and any changed contact details. |
| Prepare for an outpatient visit | Arrive 15 minutes early and check in with outpatient clinic reception. Metro South says outpatient appointments may include x-rays or tests and can take at least 2 hours. | Appointment letter, Medicare card, concession/Veteran card, medicines list, GP contact details, scans and test results. |
| Prepare for pre-admission | Follow the official pre-admission clinic page. The appointment checks your health, medical history, medicines, anaesthetic risk and surgery preparation. | Medicare card, concession cards, all medicines including supplements, requested forms, food/water and something warm or quiet to use while waiting. |
| Cancel or change an appointment | Call the number on your appointment or booking letter as soon as possible. Metro South says missed pre-admission appointments can delay surgery. | Your name, date of birth, appointment date, clinic name and reason you cannot attend. |
| Need interpreter or cultural support | Ask as soon as you receive appointment details. Metro South provides professional interpreter support and lists a QEII Aboriginal and Torres Strait Islander Liaison Officer on 07 3182 6542. | Preferred language, appointment details, patient name and whether support is needed for a clinic visit, admission or discharge planning. |
If you are comparing how public hospital referrals work, the Mackay Base Hospital guide and Blacktown Hospital contact guide are useful related public-hospital examples.
Map, entrances and parking
Set your navigation to QEII Jubilee Hospital, Cnr Kessels Rd and Troughton Rd, Coopers Plains QLD 4108. For parking, Metro South currently points patients and visitors to the P2 car park at 129 Middle Street, Coopers Plains, with signs at the entrance.
The official parking page says parking is free of charge for now, but this will change when the new QEII multi-level car park opens; after that, all parking at the hospital will be paid. Because construction can affect access, allow extra time before outpatient, imaging, endoscopy or surgery appointments.
Public transport
Use the Translink journey planner or call 13 12 30. Metro South lists a bus stop outside the hospital on Troughton Road, Stop ID 010306, Zone 2.
Regular bus routes listed for the hospital include 120, 122, 123, 125, 135 and 598. The closest train stations listed are Banoon, Salisbury and Coopers Plains, with bus connections from Salisbury and Coopers Plains.
Accessible parking and help from the car park
Metro South lists accessible parking in the P3 car park and outside the Emergency Department. You must display an Australian or international disability parking permit to use these spaces.
The hospital also lists a 24-hour car park transport service. If you need a wheelchair or help getting to and from your car, call 0477 821 250.
Services and departments people commonly look for
Metro South describes QEII as caring for adults in Brisbane’s southern metropolitan suburbs, with services including medicine, surgery and intensive care. Its hospital page lists services such as surgery, cardiology, endoscopy, orthopaedics, gynaecology, urology, geriatric, respiratory and emergency medicine. QFinder also lists general medicine, general surgery, rehabilitation, BreastScreen, oral health and outpatient clinics.
QEII has a 24-hour Emergency Department. For live public ED demand information, use Queensland Open Hospitals, but call 000 if urgent.
Specialist clinics usually require referral assessment. Bring appointment details, Medicare, cards, medicines and reports, and check in 15 minutes early.
Pre-admission may include nurse, anaesthetist, resident medical officer, pharmacist, allied health and preoperative tests, depending on the planned procedure.
Metro South lists endoscopy among hospital services. If your letter mentions x-ray, endoscopy or tests, follow the entrance and time shown on that letter.
QFinder lists rehabilitation services and allied health outpatient clinics. Bring any mobility aids, reports and therapy notes requested by your clinician.
QFinder lists community health services including child, youth and family health, community access and integration, BreastScreen and oral health.
Visiting hours and patient contact
Metro South lists QEII visiting hours as 8 am to 8 pm every day. Patients can have 2 visitors at a time. Call ahead if you are visiting someone in intensive care.
If you cannot visit during regular hours, contact the hospital because another time may be arranged. For ward-specific rules, infection-control changes, rest times or intensive care visiting, the safest step is to call before travelling.
For another public hospital visitor-planning example, see the Maitland Hospital address and appointment guide.
Food, cafe and practical waiting tips
The official QEII page lists QEII Cafe in the main foyer, Let’s Latte, Queen Bean Coffee Van and the Red Cross Store. Opening hours vary by location and weekends, so treat cafe details as planning help rather than medical appointment instructions.
For outpatient visits, bring water, food if appropriate, a phone charger, reading material, warm clothing and your appointment papers. If you are fasting for surgery or a procedure, follow your clinical instructions instead.
Call script before you leave home
For outpatients
- Which clinic or reception desk should I check in at?
- Should I arrive earlier than 15 minutes?
- Do I need scans, pathology results or medication lists?
- Can this appointment be done by telehealth?
For pre-admission or surgery
- Is my pre-admission appointment in person, phone or telehealth?
- Do I need to stop or keep taking any medicines?
- What fasting and showering instructions apply?
- Who do I call if I become unwell before surgery?
For visitors and drivers
- Is the patient able to receive visitors today?
- Which entrance is best for this ward or clinic?
- Is parking access affected by construction?
- Do I need a mask, visitor limit check or mobility support?
Expansion and parking changes to watch
Metro South says QEII Hospital is expanding, with more beds, medical wards and parking, plus expanded intensive care and emergency services. It says construction started in 2023 and the plan is to open all new services and facilities by 2027.
The practical impact for patients is simple: do not rely on old photos, old third-party parking pages or a saved map screenshot. Before an appointment, open the official hospital or parking page and allow extra time for changed access, pedestrian pathways and parking.
If you are comparing other large hospital campuses, the Joondalup Hospital guide explains why using the exact entrance from your paperwork matters, especially when one campus has multiple public, private, emergency and outpatient entry points.
Official action links
| Task | Official link | Use it for |
|---|---|---|
| Main hospital details | QEII Jubilee Hospital official page | Address, phone, visiting hours, hospital map, cafes, patient links and expansion notice. |
| Emergency Department demand | Queensland Open Hospitals QEII page | General ED waiting information and nearby reporting facilities. Not a substitute for calling 000. |
| Official health directory | QFinder QEII Jubilee Hospital listing | Government directory listing for services, opening hours, accessibility, referral requirement and bulk billing note. |
| Outpatient appointments | Specialist outpatient appointments | Referral pathway, appointment letters, what to bring, check-in and telehealth information. |
| Pre-admission | Pre-admission clinic | Preparing for surgery, anaesthetic checks, medicines, tests and cancellation instructions. |
| Parking and transport | QEII parking and public transport | P2 parking, accessible parking, buses, train stations, taxi numbers, bike parking and hospital map. |
| Costs and financial support | Health costs, private insurance and support | Public patient cost information, private insurance notes and financial support pathways. |
| Cultural support | Aboriginal and Torres Strait Islander support | Liaison officer support and QEII liaison phone number. |
For more Australian hospital planning examples, you can also read the Lake Macquarie Private Hospital guide, especially if you want to compare how private emergency and admission pathways differ from public hospital referrals.
Queen Elizabeth II Jubilee Hospital Coopers Plains FAQs
Where is Queen Elizabeth II Jubilee Hospital located?
Queen Elizabeth II Jubilee Hospital is at the corner of Kessels Road and Troughton Road, Coopers Plains QLD 4108.
What is the main phone number for QEII Jubilee Hospital?
The main hospital phone number is 07 3182 6111.
Is QEII Jubilee Hospital open 24 hours?
Yes. Metro South Health and QFinder list QEII Jubilee Hospital as open 24 hours a day.
Does QEII Jubilee Hospital have an Emergency Department?
Yes. QEII Jubilee Hospital has an Emergency Department. For a life-threatening emergency, call 000. For live public ED demand information, use the Queensland Open Hospitals QEII page as a general guide only.
How do I get an outpatient appointment at QEII Hospital?
For most specialist outpatient appointments, your GP or health professional sends a referral. Metro South assesses the referral and, if accepted, sends appointment details by letter or SMS.
What should I bring to a QEII outpatient appointment?
Bring your appointment letter, Medicare card, concession or Veteran card if relevant, test results, reports, medical scans, a medicines list, GP contact details and something to do while you wait.
What are the visiting hours at QEII Jubilee Hospital?
Metro South lists visiting hours as 8 am to 8 pm every day. Patients can have 2 visitors at a time, and visitors should call ahead for intensive care or special circumstances.
Where should I park at QEII Hospital?
Metro South currently directs patients and visitors to the P2 car park at 129 Middle Street, Coopers Plains. Parking arrangements can change during the hospital expansion, so check the official parking page before travelling.
Is parking free at QEII Hospital?
Metro South says parking is currently free of charge, but this will change when the new QEII multi-level car park opens. After it opens, all parking at the hospital will be paid.
Can I get interpreter or cultural support at QEII Hospital?
Yes. Metro South provides interpreter support for medical appointments and lists a QEII Aboriginal and Torres Strait Islander Liaison Officer on 07 3182 6542.
Source note: This guide uses Metro South Health’s official QEII Jubilee Hospital pages, Queensland Health QFinder, Queensland Open Hospitals, and related official patient-information pages. Hospital access, parking fees, outpatient clinics, wait times, visitor rules and phone routing can change; confirm personal instructions with the official page, appointment letter or hospital switchboard before travelling.