Perth CBD hospital visit planner
Royal Perth Hospital Emergency access, outpatient appointments, parking, map and patient support
Royal Perth Hospital is a major adult public hospital in Perth, Western Australia. This guide is written for patients, carers, visitors and drivers who need practical answers quickly: which entrance to use, what phone number to call, how outpatient referrals work, where to park, how to reach Emergency, what to bring, how to use Manage My Care, and who to contact for interpreter, social work, feedback or billing support.
The official information is pulled into this article so the page works as an answer guide, not a middleman. Use the official links later mainly when you need to complete an action, download the hospital map PDF, check a referral, use Manage My Care, access WA Emergency Department wait times, contact Outpatient Direct or confirm parking.
For a life-threatening medical emergency in Australia, call 000 and request an ambulance. For non-emergency medical advice, call Healthdirect on 1800 022 222.
1. Choose care path
Emergency, outpatient, inpatient, mental health, records or billing.
2. Confirm details
Use letter, Manage My Care, Outpatient Direct or switchboard.
3. Pick entrance
Victoria Square, Moore Street car park, O Block or Emergency.
4. Check in
Bring Medicare, referral, medicines, tests, imaging and cards.
5. Plan exit
Transit Lounge, discharge summary, medicines and GP follow-up.
Fast action: phone numbers, address and first step
Main hospital
Royal Perth Hospital
197 Wellington Street, Perth WA 6000
Main entrance: Victoria Square, opposite Saint Mary’s Cathedral
Emergency
Emergency Department
Victoria Square, Perth WA 6000
Operating hours: 24 hours
Life-threatening emergency: 000
Outpatients
Outpatient Direct
Use for appointment time, location, changes and contact updates.
| Need | Best action | What to know |
|---|---|---|
| Life-threatening medical emergency | Call 000 | Use this for severe chest pain, stroke symptoms, major injury, collapse, major bleeding, poisoning, severe breathing difficulty or severe allergic reaction. |
| Urgent but unsure | Call Healthdirect 1800 022 222, contact your GP, use an urgent care clinic or attend ED if needed. | RPH’s emergency page also points users to WA Health ED live activity for wait-time context. |
| Hospital switchboard | (08) 9224 2244 | Use for current patients, wards, departments, after-hours registrar contact, or if you are unsure which team you need. |
| Fax | (08) 9224 3511 | General fax listed by RPH contact page. |
| Outpatient appointment change | Outpatient Direct 1300 855 275 | You can also use Manage My Care for many participating clinics or the number on your appointment letter. |
| Patient feedback | (08) 9224 1637 | Patient Experience Department: RPBG.Feedback@health.wa.gov.au, Monday-Friday, 8am-4pm. |
| Parking Department | (08) 6477 5377 | Email: EMHS.ParkingDepartment@health.wa.gov.au. |
| Medical records / FOI | (08) 9224 7023 | FOI applications can be posted to Freedom of Information Coordinator, Royal Perth Hospital, GPO Box X2213, Perth WA 6847. |
| Postal address | GPO Box X2213, Perth WA 6847 | Use only for mail. For visiting, use Victoria Square or 197 Wellington Street / clinic-specific directions. |
Royal Perth Hospital map, entrance and patient-safety video
Royal Perth Hospital is located in Victoria Square in the Perth CBD. For GPS to the main entrance, RPH says to type Victoria Square. There is no long-term parking at the main entrance, so most drivers should use the Moore Street multi-storey car park or another nearby paid car park.
Map micro-guide: use Victoria Square for the main entrance, Moore Street/Lord Street for the multi-storey car park, Goderich Street for many O Block outpatient clinics, and Lord Street short-term parking only for Emergency drop-off when signs allow. The official map notes a 5-10 minute walk from the RPH car park to A Block and a 10-20 minute walk to O Block.
Useful official patient-safety video
This official East Metropolitan Health Service video explains Aishwarya’s CARE Call. It is relevant because patients, carers and family members can use the CARE Call process if they are worried someone is getting sicker in hospital.
Which entrance or block should you use?
| Task | Best entrance / place | Action tip |
|---|---|---|
| Main hospital visit | Victoria Square main entrance, opposite Saint Mary’s Cathedral | Use the enquiries desk inside Victoria Square if you are unsure where to go. |
| Emergency Department | Victoria Square / Emergency Department area | For life-threatening symptoms call 000. Limited short-term Emergency parking is off Lord Street and in high demand. |
| Driving and parking | Moore Street multi-storey car park, off Lord Street | RPH says this is the best parking location. There is an entrance to the hospital from level 3. |
| Train arrival | McIver Station | McIver Station has direct access to the campus through the Moore Street / North Block multi-storey car park. |
| O Block Outpatients | 196 Goderich Street / O Block | Many outpatient clinics are in O Block. Use the appointment letter and clinic location guide. |
| A Block clinic or ward | Main hospital A Block / South Block | The hospital map shows A Block near the central campus and Victoria Square side. |
| Booked admissions | Level 2 R Block entrance where instructed | RPH visiting page notes Level 2 R Block is for patients with booked admissions only. |
| Information help | Victoria Square reception, South Block; North Block enquiries desk | RPH also has touchscreen wayfinders near entrances. |
Do not guess from the hospital name alone: RPH has several blocks. The clinic letter, Manage My Care location details and official map should decide whether you need A Block, O Block, R Block or another area.
Emergency Department and urgent care options
If you have a life-threatening medical condition, call 000 and request an ambulance.
| Emergency Department location | Victoria Square, Perth WA 6000. |
|---|---|
| Operating hours | 24 hours. |
| Adult hospital note | RPH is an adult hospital. For child and adolescent health services, RPH directs users to Perth Children’s Hospital. |
| Emergency parking | Limited free short-term parking is available off Lord Street near the Emergency Department entrance. It is always in high demand and signs must be followed carefully. |
| Urgent but not clearly life-threatening | RPH lists urgent care clinic, Healthdirect, GP/local doctors, Emergency Department and Dental Health Services as possible pathways depending on the situation. |
| WA ED activity | WA Health publishes Emergency Department live activity to show average wait times and people waiting to be seen. |
| Mental health emergency | Call Mental Health Emergency Response Line on 1300 555 788. For immediate life-threatening danger, call 000. |
Emergency micro-steps
- Call 000 if symptoms could be life-threatening.
- For urgent but uncertain symptoms, call Healthdirect on 1800 022 222 or contact your GP, unless it is unsafe to wait.
- If attending RPH Emergency, use the Emergency Department area at Victoria Square and follow signs.
- Bring Medicare card, photo ID, current medicines and allergy details if safe to do so.
- Tell triage staff immediately if you need an interpreter, have disability access needs, are a carer, or are worried the patient is getting worse.
Outpatient appointments, referrals, Manage My Care and clinic changes
RPH outpatient clinics are for patients who need examination or treatment but do not need to stay overnight. RPH says it receives more than 115,000 referrals and provides more than 330,000 outpatient appointments each year.
How outpatient referral works
- Your GP, specialist or community health provider sends a referral.
- The referral includes your details, history and what consultation or care is needed.
- Specialty doctors review the referral and assign a priority.
- Appointment timing is based on the priority and available clinic capacity.
- Most outpatients receive a letter about a month before the appointment, unless a shorter-timeframe appointment is arranged by phone or SMS.
Change, reschedule or cancel
- Use Manage My Care for participating clinics.
- Call Outpatient Direct on 1300 855 275.
- Use the phone number on the bottom of your appointment letter.
- Update address, phone number, next of kin and GP details as soon as they change.
- If Outpatient Direct cannot solve the issue, they may transfer you or send a message to the clinic.
Outpatient clinic locations and patient actions
| Area | Official location guidance | What patients should do |
|---|---|---|
| Central Outpatient Department | O Block, Goderich Street. | Use 196 Goderich Street / O Block directions if your letter lists O Block. |
| Main hospital outpatient areas | Some specialty outpatient services are in A Block, floors 2-11. | Use lift and level instructions from the letter or clinic location page. |
| Pharmacy and PathWest collection | RPH outpatient guidance lists supporting services including pharmacy and PathWest collection service in O Block. | Bring test forms, prescriptions and appointment details if your clinic requires tests or medicine collection. |
| MRI and imaging | R Block is listed for MRI and imaging support services. | Ask if there are preparation, fasting, contrast or arrival-time instructions. |
| Directions on arrival | Use RPH map, touchscreen wayfinders or enquiries desks at Victoria Square. | Do not rely only on a search map; many clinics are inside blocks. |
Manage My Care: what it can help with
| Feature | Useful detail |
|---|---|
| Appointments and referrals | View outpatient appointment dates, times and referral information at WA public hospitals and health services. |
| Contact details | Update address and phone numbers so letters, calls and SMS reminders reach you. |
| Reschedule / cancel request | Request to reschedule or cancel selected upcoming outpatient appointments for participating clinics. |
| Appointment instructions | View directions, location, instructions and requirements for upcoming appointments. |
| Referral visibility | RPH says it may take up to a week after referral has been sent for it to appear. |
| Support | Manage My Care technical support: 1800 517 133, Monday-Friday, 7:30am-4:30pm. |
What to bring to an outpatient appointment
- Appointment letter or access to appointment information in Manage My Care.
- Medicare card.
- Healthcare card, pension card or safety net record if relevant.
- Current medication list, including creams, eye drops and over-the-counter medicines.
- Copies of private tests related to your illness, including X-rays or scans.
- Private health insurance details if relevant.
- A support person’s details if they will help manage your appointments.
Video call and telehealth appointments
RPH offers video consultations for suitable appointments so patients can speak with a clinician from home or another suitable location. Some clinics require physical examination, procedures or investigations, so they still need in-person attendance.
| Telehealth topic | What RPH says | Patient action |
|---|---|---|
| Available options | Video call from home, video call from a regional hospital closer to home, or telephone appointment. | Ask the clinic if your appointment is suitable for telehealth. |
| Privacy | Appointments are confidential and secure. The video call is not recorded, but the doctor will make notes in your medical record. | Choose a private space and have your documents ready. |
| Device | You can use computer, smartphone or tablet on the internet. | Test your device before appointment day. |
| Browser | RPH says the program is only compatible with latest Google Chrome version 82+. | Open the video page in Google Chrome and complete a test call one week before and again on appointment day. |
Services, adult specialties and what RPH does not provide
RPH describes itself as one of Australia’s largest and busiest hospitals, offering tertiary-level adult services across many clinical fields. It excludes obstetrics and directs child/adolescent health needs to Perth Children’s Hospital.
| Service group | Examples listed by RPH | What to confirm |
|---|---|---|
| Emergency and trauma | Emergency Department, Centre for Clinical Research in Emergency Medicine, State Trauma Unit. | Call 000 for life-threatening emergencies. Use ED live activity only for general wait-time context. |
| Heart and chest pain | Cardiology, Rapid Access Chest Pain Clinic, Cardiac Rehabilitation. | Referral, appointment location, tests and whether symptoms need ED instead of clinic. |
| Surgery | General Surgery, Orthopaedics, Plastic Surgery, Neurosurgery, Urology, Oral and Maxillofacial Surgery, Joint Replacement. | Pre-admission instructions, fasting, medicines and discharge transport. |
| Medicine and chronic conditions | Endocrinology and Diabetes, Gastroenterology and Hepatology, Geriatric Medicine, Respiratory Medicine, Rheumatology, Nephrology Clinic. | Blood tests, imaging, current medicines and GP details. |
| Cancer and blood | Medical Oncology, Haematology, Breast Clinic, Breast Cancer Clinical Psychology Service. | Parking assistance, treatment schedule, transport support and medicine costs. |
| Brain, spine and nerves | Neurology, Neurosurgery, State Spinal and Scoliosis Service. | Bring imaging/reports and mobility-support details. |
| Diagnostics | Radiology, Nuclear Medicine, Anatomical Pathology, Biochemistry, Microbiology and Infectious Diseases. | Check preparation instructions, referral form and exact block. |
| Allied health and support | Physiotherapy, Occupational Therapy, Dietetics and Nutrition, Speech Pathology, Social Work, Podiatry. | Ask whether referral or clinic appointment is needed. |
| Mental health | Psychiatry, Mental Health, Safe Haven and related support services. | For mental health emergency call 1300 555 788 or 000 for immediate danger. |
| Not provided | Obstetrics and child/adolescent health services are not RPH’s focus. | Use Perth Children’s Hospital for children and appropriate maternity services for obstetrics. |
Parking, ACROD bays, set-down areas and subsidised parking
RPH does not manage car parking. The best official parking location for the hospital is the multi-storey car park on Moore Street, off Lord Street, next to the hospital and open 24 hours.
Parking micro-steps
- Set GPS to Moore Street / Lord Street if driving to the main car park.
- Use the multi-storey hospital car park for longer visits.
- Enter the hospital from level 3 of the car park if suitable.
- For O Block Outpatients, allow 10-20 minutes walking time from the car park.
- For A Block, allow around 5-10 minutes from the car park.
- Read signs carefully for street parking, clearways and time limits.
Short stops and Emergency
- Victoria Square main entrance has a pick-up/set-down area limited to 15 minutes.
- The pre-admission PDF also lists a 15-minute set-down area at Level 2, A Block entrance car park on Wellington Street.
- Emergency has limited free short-term parking off Lord Street near the ED entrance.
- Emergency parking is in high demand, so do not rely on it for routine clinic visits.
Parking options and ACROD bays
| Parking location | Official detail | Best use |
|---|---|---|
| RPH multi-storey car park | Moore Street, off Lord Street, next to hospital, open 24 hours. | Main parking option for most visitors and patients. |
| RPH multi-storey ACROD | 17 ACROD bays. If full, contact car park attendants for help. | Accessible parking for ACROD permit holders. |
| O Block Outpatients ACROD | 12 ACROD bays at RPH O Block Outpatients. | Useful when appointment is in O Block / Goderich Street. |
| City of Perth Firestation Car Park | 1 Murray Street, open 24 hours, 3 ACROD bays. | Nearby paid option if RPH car park is full. |
| Goderich Street Car Park | 133 Goderich Street, open until midnight. | Nearby paid option for O Block area. |
| Hay Street East Car Park | 262 Hay Street, operates 24 hours / 7 days, 2 ACROD bays. | Alternative paid car park. |
| Pier Street Car Park | 87-89 Pier Street, 681+ bays, open until 10pm, 8 ACROD bays. | Large nearby paid option. |
| Subsidised parking | May be available for patients attending over a prolonged period after alternate transport options are explored. | Ask your treating team for a ward-based social worker or visit Social Work near Victoria Square entrance. |
Parking tip: if you are attending frequent treatment, do not wait until costs build up. Ask the clinic or ward early about subsidised parking and social work support.
Public transport, taxi and voluntary patient transport
| Transport option | Official detail | Practical tip |
|---|---|---|
| Train | McIver Station is directly across the road from the hospital in Wellington Street and connects through the North Block / Moore Street car park. | This is often the easiest public transport route if you can walk from the station. |
| Perth city train | You can also catch the train to the city and walk four blocks to the hospital. | Allow extra time for heat, rain or mobility needs. |
| Buses | Buses stop directly on Wellington Street. The map also shows Bus 960 and 220 near Wellington Street. | Check Transperth before travelling because routes and event disruptions can change. |
| CAT bus | RED CAT stops outside the Victoria Square entrance and outside the Outpatient Clinic on Goderich Street. Pre-admission PDF notes Yellow and Red CAT services every 5-15 minutes. | Useful if moving between the CBD and RPH without driving. |
| Taxi | Taxis are available in Victoria Square outside the main hospital entrance. | An automatic taxi call phone is just inside the entrance if no taxis are waiting. |
| Public phones | Public telephones are on Level 3, South Block. | Useful if mobile battery is flat or you need to call for pickup. |
| Voluntary Transport Program | Patients with no other way to get to RPH may call (08) 9224 2054. It is primarily for elderly, sight impaired or mobility impaired patients. | Book ahead; do not leave transport planning until appointment day. |
| Large Optus Stadium events | RPH’s pre-admission PDF says McIver and Claisebrook Station closures can affect hospital access during large events, with replacement buses between East Perth Station and Perth Busport. | Check Transperth service alerts if your appointment is on a major event day. |
Visiting hours, ward access and COVID-positive instructions
| Permitted visiting hours | 10am to 7pm, seven days per week. |
|---|---|
| Outside visiting hours | Special arrangements may be possible. Call switchboard on (08) 9224 2244 and ask to speak with the ward. |
| Visitor entrances | Victoria Square entrance; main car park entrance from McIver / Moore Street multi-storey car park; Level 2 R Block for patients with booked admissions only. |
| COVID-positive / recent positive test | If positive for COVID or positive in the past seven days, call the hospital number provided in your appointment letter before attending. |
| Bereavement support | RPH provides bereavement information for families and carers through its visitors and carers resources. |
Visitor micro-steps
- Call the ward before travelling if you are visiting outside 10am-7pm.
- Ask whether the patient has moved wards since you last spoke.
- Use Victoria Square entrance or the Moore Street car park entrance unless a ward gives different instructions.
- Do not visit if you are infectious or have been told to call first.
- Ask staff before bringing food, large items or valuable belongings.
Admission, discharge, GP follow-up and the Transit Lounge
During admission
- Tell staff early if you need support at home after discharge.
- Keep GP contact details accurate so your GP can be informed.
- Ask staff about discharge planning as soon as possible, not only on the final day.
- If you need support with transport, accommodation, Centrelink, aged care, legal information or home help, ask for Social Work.
Before leaving hospital
- Official discharge from the ward is 10am.
- You may be moved to the Transit Lounge on Level 3, South Block while waiting for pickup.
- Collect private X-rays/scans and medicines before leaving.
- Confirm follow-up appointments.
- Take a discharge summary to your next GP appointment if given one.
Discharge summary: why your GP needs it
| Discharge summary item | Why it matters |
|---|---|
| Diagnosis | Helps your GP understand what was treated. |
| Brief outline of treatment | Shows what happened in hospital and what still needs follow-up. |
| Complications | Helps your GP monitor risks after discharge. |
| Relevant investigations | Lets your GP see important tests and results. |
| Discharge medicines | Prevents confusion, double dosing or running out of medicines. |
| Follow-up plans | Clarifies clinic appointments, GP review timing and care instructions. |
Medicare, private patients, overseas visitors and billing contacts
Private patients
Patients with private health insurance can choose public or private treatment. RPH states all patients receive the same quality of treatment and range of services regardless of financial status.
Private patient benefits
RPH lists possible benefits such as choice of specialist doctor where possible, television rental, newspapers, car parking, phone calls, visitor meals and a toiletries pack on admission.
Private costs
RPH says private patients with appropriate hospital cover have no out-of-pocket hospital stay and procedure expenses, and the specialist should advise if any specialist cost differs.
Overseas patients
Overseas visitors or students must present passport, insurance details and valid credit card. Inpatient admission may require a deposit payment.
Key billing contacts
| Billing need | Contact | Use it for |
|---|---|---|
| Private patient enquiries | (08) 9224 8480; fax (08) 9224 3751 | Private insurance, private patient choice and private patient benefits. Hours listed: 9am-4:30pm, Monday-Sunday. |
| Overseas inpatient enquiries | (08) 9224 3594 or 0404 894 083; rph.oplo@health.wa.gov.au | Overseas Patient Liaison Officer for inpatient billing questions. |
| Overseas ED enquiries | (08) 9224 3748 or 0404 894 045; rph.edplo@health.wa.gov.au | Emergency Department overseas patient billing questions. |
| Invoices and payments | 1300 715 588; EMHS.AR.General@health.wa.gov.au | EMHS Accounts Receivable for billing, invoices and payments. |
| Accounts postal address | PO Box 8529, Perth WA 6849 | Use for billing/invoice correspondence where instructed. |
Reciprocal Health Care Agreement notes
RPH lists the United Kingdom including Northern Ireland, Republic of Ireland, New Zealand, The Netherlands, Belgium, Finland, Norway, Sweden and Slovenia as RHCA countries. Patients from Italy and Malta are covered only during the first six months after arrival. RPH says patients will be billed until passport copy and RHCA eligibility are confirmed.
Cost safety: do not assume your bill from old search results. Confirm private, overseas, RHCA, insurance and payment details before treatment where possible.
Interpreter, social work, pastoral care and CARE Call support
| Support need | Official detail | Action |
|---|---|---|
| Interpreter / language service | RPH Language Services provides interpreting in more than 60 languages for patients unable to communicate effectively in English, Deaf or hard of hearing patients, and Indigenous Australians. | Call (08) 9224 2875, Level 3 P Block. Hours: Monday-Friday, 8am-4:30pm. After-hours interpreting can be arranged by your treating team. |
| Ward interpreter request | RPH says trained interpreters are impartial and confidential, with on-site and telephone options. | Tell nursing staff or the ward clerk as early as possible. |
| Cultural, dietary or religious needs | RPH asks patients to mention cultural needs such as language, dietary or religious requirements to staff. | Raise this during admission, clinic check-in or ward stay. |
| Pastoral care | Chaplains visit wards and respond to requests. Interdenominational Chapel is on Level 3, North Block. Muslim prayer room is on the ground floor of Ainslie House. | Ask ward staff for pastoral or faith support. |
| Social Work | Social Work supports inpatients/outpatients with housing, accommodation, transport, Centrelink, home support, legal information, aged care and emergency relief. | Phone (08) 9224 2711. Location: Level 3, P Block, near Victoria Square foyer. |
| Aishwarya’s CARE Call | 3-step process if a patient, carer or family member is worried the patient is getting sicker in hospital. | Step 1 tell a nurse/staff member; Step 2 tell a senior nurse/staff member; Step 3 call 0437 313 925 if urgent. |
CARE Call tip: use it while the person is in hospital if you feel something is getting worse and normal escalation has not resolved the concern. It is not a replacement for 000 outside hospital.
Wi-Fi, food, phones, ATM, shops and facilities
Free Wi-Fi steps
- Open Wi-Fi settings on your device.
- Select HEALTH – Patient.
- Choose Connect.
- Read the Terms and Conditions when the window opens.
- Accept if you agree, then browse using your usual browser.
RPH says the Wi-Fi is free, accessible throughout the hospital, requires no password and works on most Wi-Fi devices.
Phones and entertainment
- Bedside phones can receive incoming calls at no cost.
- Outgoing calls need a prepaid patient phone card or credit card via handset at Wellington Street campus.
- Most wards have television monitors above beds; service is daily/weekly rental through an external provider.
- Private TV sets are not permitted for safety reasons.
| Facility | Location / hours |
|---|---|
| Enquiries desks | South Block at Victoria Square entrance, and North Block. |
| Vending machines | Drinks and snacks available 24 hours on the Wellington Street overpass and other hospital locations. |
| The Friends Shop | Level 3 near Victoria Square entrance. Phone: (08) 9224 2084. Mon-Fri 6:30am-4pm; Sat-Sun/public holidays 10am-3pm. |
| Newsagency | Level 3 near cafeteria. Phone: (08) 9224 2933. Mon-Fri 7am-5:30pm; Saturday 7:30am-5pm. |
| Victoria’s food and snacks | Level 3, Wellington Street pedestrian overpass. Hours listed: 6:30am-7:30pm. |
| 24-hour ATM | Level 3, Wellington Street pedestrian overpass. |
| Chapel | Interdenominational Chapel, Level 3, North Block. |
| Muslim prayer room | Ground floor of Ainslie House. |
Medical records, My Health Record, complaints and feedback
Accessing health records
- FOI phone: (08) 9224 7023.
- Applications can be posted to Freedom of Information Coordinator, Royal Perth Hospital, GPO Box X2213, Perth WA 6847.
- The myhealth app may show discharge summaries, outpatient letters, pathology/radiology reports and prescription records.
- RPH and Bentley routinely upload discharge summaries, outpatient letters, pathology and imaging results to My Health Record where available and permitted.
Feedback or complaint
- Talk to staff caring for you or ask for the person in charge.
- Contact Patient Experience Department on (08) 9224 1637.
- Email: RPBG.Feedback@health.wa.gov.au.
- Hours: Monday-Friday, 8am-4pm.
- Use a paper form, online contact form, suggestion box or Care Opinion story if preferred.
- Postal: Patient Experience Department, Royal Perth Bentley Group, PO Box X2213 GPO Perth, Perth WA 6847.
Feedback micro-steps
- If safe and comfortable, raise the issue with ward or clinic staff first.
- For unresolved concerns, ask for the person in charge.
- For formal feedback, contact the Patient Experience Department.
- Write down dates, ward/clinic, staff names if known, and what outcome you want.
- If you need help with language, interpreting or accessibility, ask for support before giving feedback.
What to bring to Royal Perth Hospital
Documents and cards
- Appointment letter, appointment card or Manage My Care details.
- Medicare card.
- Healthcare card, pension card or safety net record.
- Private health insurance information if relevant.
- Passport, insurance details and valid credit card if overseas visitor/student.
- Referral letter if requested.
- GP and next-of-kin contact details.
- Workers compensation, motor vehicle injury or other claim documents if relevant.
Health information and personal items
- Current medication list, including creams, eye drops and over-the-counter medicines.
- Allergy information.
- Copies of private tests related to your illness.
- X-rays, scans, imaging reports or pathology results if requested.
- Glasses, hearing aids, dentures or mobility aids.
- Phone charger for long appointments or admission.
- Comfortable clothing and footwear for admission.
- Parking payment card or cash if driving.
Before appointment tests: your GP may ask you to complete tests before a clinic appointment. Blood tests may be done at a PathWest Collection Centre, and PathWest is available at O Block Outpatient Clinic entry level.
Call scripts: ask the right thing before you travel
Appointment call script
- “Which block, level and clinic desk should I use?”
- “Is this appointment in O Block, A Block, R Block or another area?”
- “Can I reschedule or cancel through Manage My Care?”
- “Do I need a current referral?”
- “Should I bring scans, X-rays, pathology results or medication list?”
- “Can this appointment be video or telephone instead of face-to-face?”
Parking, support and cost script
- “Which entrance is easiest for this clinic or ward?”
- “Am I eligible for subsidised parking?”
- “Can Social Work help with transport, accommodation or Centrelink?”
- “Can I arrange an interpreter?”
- “Will private insurance, overseas status or RHCA affect my bill?”
- “Who should I speak to if I feel the patient is getting worse in hospital?”
Official Royal Perth Hospital action links
| User task | Official link | Use it for |
|---|---|---|
| Main hospital website | Royal Perth Hospital official website | Hospital overview, official updates and patient links. |
| Contact details | RPH Contact Us | Switchboard, emergency advice, Outpatient Direct, feedback and fax. |
| Hospital map page | RPH Hospital Map | Main entrance, Moore Street car park, map PDF and wayfinding. |
| Hospital map PDF | RPH map PDF | Blocks, car parks, ACROD bays, McIver Station, CAT bus stops and clinic directions QR code. |
| Emergency information | RPH Emergencies | Emergency pathway, Healthdirect, ED live activity and operating hours. |
| Parking | RPH Parking | Moore Street car park, ACROD bays, Emergency parking and subsidised parking. |
| Transport | RPH Transport | Train, bus, taxi and voluntary patient transport. |
| Visiting times | RPH Visiting Times | Visitor hours, entrances and ward contact instructions. |
| Outpatients | RPH Outpatients | Referral process, Manage My Care, telehealth and appointment changes. |
| Outpatient clinic locations | RPH Outpatient Clinic Locations | Block, level and access instructions for outpatient clinics. |
| Video call | RPH Video Call | Telehealth setup, test call and browser requirements. |
| Manage My Care | Manage My Care | View, update and manage outpatient referral/appointment information. |
| Private patients | RPH Private Patients | Private health insurance choices, benefits and private patient contact. |
| Overseas patients | RPH Overseas Patients | Overseas student/visitor billing, RHCA and liaison contacts. |
| Language services | RPH Language Services | Interpreter phone, location and after-hours interpreting. |
| Social work | RPH Social Work | Transport, accommodation, Centrelink, legal and home support help. |
| Public Wi-Fi | RPH Public Wi-Fi | Free Wi-Fi connection steps. |
| CARE Call | Aishwarya’s CARE Call | Escalation process when a patient seems to be getting sicker in hospital. |
| Feedback | Compliments or Complaints | Patient Experience Department, feedback form and complaint options. |
| Official patient-safety video | Aishwarya CARE Call at EMHS | Visual explanation of the CARE Call patient escalation process. |
Royal Perth Hospital FAQs
What is the address of Royal Perth Hospital?
Royal Perth Hospital is at 197 Wellington Street, Perth WA 6000. The main public entrance is in Victoria Square, opposite Saint Mary’s Cathedral.
What is the main phone number for Royal Perth Hospital?
The main Royal Perth Hospital switchboard and general enquiries number is (08) 9224 2244.
Where is Royal Perth Hospital Emergency Department?
Royal Perth Hospital Emergency Department is at Victoria Square, Perth WA 6000. It operates 24 hours. For a life-threatening emergency, call 000 first.
How do I change a Royal Perth Hospital outpatient appointment?
You can use Manage My Care for many participating clinics, call Outpatient Direct on 1300 855 275, or use the phone number on the bottom of your appointment letter.
Where are most Royal Perth Hospital outpatient clinics?
Many RPH outpatient clinics are in O Block on Goderich Street. Some specialty outpatient services are in A Block, floors 2 to 11, or other areas. Use your appointment letter and the clinic location guide for the final location.
Where should I park for Royal Perth Hospital?
The main hospital parking option is the multi-storey car park on Moore Street, off Lord Street, next to the hospital and open 24 hours. It has a level 3 hospital entrance.
Does Royal Perth Hospital have ACROD parking?
Yes. RPH lists 17 ACROD bays at the RPH multi-storey car park and 12 bays at RPH O Block Outpatients. Some nearby City of Perth car parks also have ACROD bays.
What are Royal Perth Hospital visiting hours?
RPH permitted visiting hours are 10am to 7pm, seven days a week. Special arrangements may be possible outside these hours by calling the switchboard and asking to speak with the ward.
Does Royal Perth Hospital have free Wi-Fi?
Yes. Select the HEALTH – Patient Wi-Fi network, connect, read and accept the service terms and conditions, then browse using your usual browser.
Who do I contact for feedback or complaints at Royal Perth Hospital?
Contact the Patient Experience Department on (08) 9224 1637 or email RPBG.Feedback@health.wa.gov.au. You can also speak with staff, ask for the person in charge, complete a feedback form or use Care Opinion.
Source and update note
This guide is based on official Royal Perth Hospital, East Metropolitan Health Service, WA Health and RPH PDF resources for contact details, Emergency Department access, hospital map, parking, public transport, visiting times, outpatients, Manage My Care, video call, admission and discharge, private patients, overseas patients, interpreter support, social work, Wi-Fi, health records, feedback and patient-safety information.
Hospital phone numbers, clinic processes, parking arrangements, visitor rules, service locations, doctor availability, billing and eligibility rules can change. Confirm urgent, appointment-specific or cost-sensitive details directly with Royal Perth Hospital before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.