Sunshine Coast University Hospital: Address & Appointment Info

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Birtinya hospital visit planner

SCUH appointments, Emergency access, parking, map, visiting hours and patient support

Sunshine Coast University Hospital is a tertiary-level teaching hospital in Birtinya serving the Sunshine Coast and Gympie regions. This guide is made for patients, carers, visitors and drivers who need the practical details fast: address, phone, Emergency, outpatient appointments, referral rules, parking fees, location codes, visiting rules, food, pharmacy, interpreter support, Aboriginal and Torres Strait Islander liaison, records, feedback and official action links.

The main official details are included inside this article so users do not need to open several pages just to understand the basics. Official links are placed where they help complete an action, such as checking the map PDF, changing an appointment, confirming parking, using 13 HEALTH, checking Emergency wait activity, or contacting the hospital.

For a life-threatening emergency in Australia, call 000. For non-urgent health advice in Queensland, call 13 HEALTH on 13 43 25 84.
1. Choose care Emergency, specialist clinic, ward visit, maternity, surgery or support.
2. Confirm Letter, referral, location code, Medicare and interpreter needs.
3. Arrive Doherty Street, Hollows Lane, P1 car park, bus, taxi or drop-off.
4. Navigate Zone A blue, Zone B green, red Emergency and level codes.
5. Follow up GP, discharge summary, records, feedback or next appointment.

Fast action: address, phone numbers and first step

Main hospital

Sunshine Coast University Hospital

6 Doherty Street, Birtinya QLD 4575

07 5202 0000

Emergency

Emergency Department

Open 24 hours, 365 days a year.

Life-threatening emergency: 000

Appointments

Outpatients / referral waiting list

1300 270 773

Use for appointment change, questions or contact-detail updates.

Postal address

Sunshine Coast Health

PO Box 5340, Sunshine Coast MC QLD 4560

User need Best action What to know before you go
Life-threatening emergency Call 000 Use this for severe chest pain, stroke symptoms, collapse, severe breathing trouble, major injury, major bleeding, poisoning or severe allergic reaction.
Emergency Department wait context Use Queensland Health Open Hospitals It shows SCUH Emergency is open 24/7 and updates every 15-30 minutes, but patients are treated by urgency, not arrival order.
General hospital enquiry 07 5202 0000 Hospital is open 24/7, but general enquiry office hours are listed as 8 am to 4:30 pm.
Change or cancel outpatient appointment 1300 270 773 Call if your contact details change, you no longer need an appointment, or you cannot attend a confirmed appointment.
Referral Centre question Call switchboard and ask for the Referral Centre Patients can call 07 5202 0000 and ask to speak to the Referral Centre.
GP / clinician referral line GP Priority Phone: 1300 358 225 For clinicians only. Referral Centre fax for clinicians: 07 5202 0555.
Need interpreter Ask the hospital or clinic at least 2 weeks before appointment Interpreter services are free and available 24 hours, in person, by phone or by video.
Feedback or complaint 1300 872 322 Patient Liaison phone hours: 8 am to 3:30 pm. Email: SC-PLO-Inquiry@health.qld.gov.au.

Sunshine Coast University Hospital map, entrances and official video

SCUH is at 6 Doherty Street, Birtinya QLD 4575. The official pocket map shows the main hospital building, P1 car park, Emergency Department, Hollows Lane, Doherty Street, Eccles Boulevard, Frazer Lane, the Sunshine Coast Health Institute, mental health unit, lakeside building, cancer care entrance, drop-off zones, taxi, bus stop, ambulance bay and helicopter pad.

Map micro-guide: use Doherty Street for the main hospital address, P1 for public parking, Hollows Lane for Emergency drop-off, Eccles Boulevard for the main entry area, and Frazer Lane / dedicated authorised parking for some frequent services such as cancer care or renal dialysis where approved.

Official Sunshine Coast Health video

This official Sunshine Coast Health welcome video is useful for first-time visitors who want a quick feel for the health service before attending SCUH or another Sunshine Coast Health facility.

Where to go inside SCUH: zones, location codes and key departments

SCUH uses a location-code system to help patients find appointments. The first letter shows the zone, the first number shows the level, and the full code matches the signs at the correct location. Zone A is blue, Zone B is green, and Emergency is red.

Need / department Official location clue Practical action
ImagingA01Bring referral/request form and check preparation instructions.
Sunshine Coast Health InstituteA05 / The HubUse for SCHI, auditorium/library and health institute activities.
Adem Crosby Cancer CareB01 / lakeside building level GAsk about authorised/frequent visitor parking if attending repeatedly.
Pastoral CareB02 / Multi Faith Centre on ground floorChaplains are available Monday-Friday 8 am to 3 pm for ward visits.
Transit LoungeB03Use when instructed after discharge or while waiting for transport.
Aboriginal & Torres Strait Islander HealthB04Ask for liaison support at check-in, ward, ED or clinic.
Clinic 1 to Clinic 7A16, A15, A14, A10, A11, B13, B12Use the exact code from your appointment letter.
PharmacyA17 / first floorPublic access is for hospital-issued prescriptions, not general community pharmacy use.
Dental Service / Oral HealthA21Eligibility rules may apply for public dental care.
Day SurgeryA22Follow fasting and arrival instructions exactly.
ICU / Paediatric Critical Care UnitA23Visitor access may be more restricted; call ward first.
Cardiac CareB21Bring medicine list and relevant results.
Child and Adolescent UnitA42Parents/carers can visit anytime; check rules for others.
Maternity OutpatientsA44Bring pregnancy notes, Medicare card and appointment details.
BirthingB43Use maternity instructions from your care team.
NICUB42Ask staff about parent/carer access and infection-control rules.
Maternity WardB44Partners can visit anytime; preferred visiting for other family is listed below.
Rehabilitation UnitA52Confirm therapy times before visiting so you do not interrupt care.
Mental Health ServicesSeparate mental health unitUse specific ward visiting rules for Rosella, Kamala, Melaleuca or Waratah.
P1 car parkParking (P1)Public parking is on levels G, M and 1 with Level 1 link bridge access.
Wayfinding tip: you can only move between Zone A and Zone B on floors 0 and 1. If your code begins with A or B, make sure you are in the correct zone before taking a lift.

Emergency Department and urgent health advice

Call 000 for life-threatening symptoms. Do not drive yourself if symptoms could worsen during travel.
Emergency Department Sunshine Coast University Hospital Emergency Department, 6 Doherty Street, Birtinya QLD 4575.
Opening 24 hours, 365 days a year.
How patients are seen Queensland Health says patients are treated in order of urgency, not simply arrival time.
Drop-off Emergency Department drop-off is on Hollows Lane.
Non-urgent advice 13 HEALTH on 13 43 25 84, 24 hours a day, 7 days a week.
Emergency wait-time context Queensland Health Open Hospitals provides live SCUH ED activity updates every 15-30 minutes.

Emergency micro-steps

  1. Call 000 for life-threatening symptoms.
  2. Use Hollows Lane / Emergency signage for ED drop-off.
  3. Bring Medicare card, photo ID, medicine list and allergy details when safe.
  4. Tell triage staff immediately if the patient is getting worse, is pregnant, is a child, needs an interpreter, has a disability support need or has cultural support needs.
  5. For non-urgent advice, call 13 HEALTH before travelling if you are unsure what care pathway is right.

Specialist appointments, referrals, waitlist categories and appointment changes

SCUH specialist outpatient appointments usually start with a GP or specialist referral. The referral must include relevant test results and health information so the hospital can decide urgency and the right clinic pathway.

Referral micro-steps

  1. Your GP or specialist outside Queensland Health sends a referral.
  2. The referral includes your condition, relevant test results and health information.
  3. The hospital reviews urgency and decides if you are added to a waiting list or given an appointment.
  4. You receive advice by letter, phone or SMS when your appointment is ready.
  5. If your condition changes while waiting, keep seeing your GP and update the hospital if needed.

Change or cancel appointment

  1. Call 1300 270 773 if you need to cancel, reschedule, update contact details or ask a waitlist question.
  2. Use the number on your appointment letter if a service-specific number is listed.
  3. Tell the hospital if you no longer need the appointment so another patient can be booked.
  4. Ask for an interpreter at least 2 weeks before the appointment.
  5. Confirm your location code before travelling.

Referral and waiting-list rules that matter

Topic Official rule Practical action
Category 1 Recommended appointment time up to 30 days. Ask your GP what warning signs mean you should seek urgent care while waiting.
Category 2 Recommended appointment time up to 90 days. Keep GP reviews current and update hospital if symptoms change.
Category 3 Recommended appointment time up to 365 days. Tell the hospital if contact details change or you no longer need the appointment.
Unavailable for appointment If unavailable too long, the case may be reviewed. Limits listed: Category 1 up to 15 calendar days, Category 2 up to 45 days, Category 3 up to 90 days. Call early if holiday, illness or work means you cannot accept appointment dates.
Confirming appointment Once you receive a letter, you need to call the clinic and confirm. If not confirmed, appointment may be offered to someone else. Call as soon as you receive the appointment letter.
Medicare bulk billing You may be asked to sign a Medicare form so the hospital can bulk bill Medicare. Bring Medicare card and keep referrals current.
New referral timing GP referrals may be needed yearly for bulk billing; specialist referrals may need renewal every 3 months. Ask your GP before repeat clinic visits if referral validity is unclear.
No referral needed Emergency treatment, urgent mental health care, sexual health clinics and eligible dental care may not need standard specialist referral. Use the correct urgent pathway instead of waiting for outpatient referral if the problem is urgent.

What to bring to a specialist appointment

  • Medicare card.
  • Appointment letter and questions for the doctor.
  • Test results, reports and scans such as X-rays, bone scans or ultrasounds.
  • Medication list, including herbal medicines and dietary supplements.
  • Private health insurance information if you want to use it.
  • Pension or concession card if you have one.
  • GP contact details.
  • Glasses, hearing aids and mobility devices.
  • Snacks, drink or money for refreshments.
  • Money/card for parking.
  • Something to do while waiting.
Arrival tip: arrive about 15 minutes before an outpatient appointment. Reception may need your appointment letter, contact details, Medicare card and concession card.

Parking fees, P1 car park, concessions, drop-off and taxi

Public parking is available on levels G, M and 1 with direct access to the hospital through the Level 1 link bridge. The official SCUH map shows two multi-level car parks and a range of at-grade spaces across the campus.

Parking time Full parking cost from 6 July 2026 50% concession cost
0 to 0.5 hour$3.30$1.65
0.5 to 1 hour$6.60$3.30
1 to 1.5 hours$9.90$4.95
1.5 to 2 hours$13.20$6.60
2 to 2.5 hours$16.50$8.25
2.5 hours to full day / lost ticket$19.70$9.85

Parking actions and local tips

Parking need Official detail What to do
Main public parking Levels G, M and 1 provide direct access via Level 1 link bridge. Remember your level before walking to the hospital.
Accessible parking Level 1 has dedicated accessible parking. Use Level 1 if mobility is limited and display the correct permit if required.
Frequent visitors Patients frequently attending services such as cancer care or renal dialysis can access dedicated authorised parking from Frazer Lane. Ask your clinic or reception if you qualify before paying repeated standard parking fees.
After-hours maternity After-hours maternity patients can also access dedicated authorised parking. Follow maternity instructions and signage if arriving after hours.
Concession parking Available for Health Care Card holders, frequent/extended attendees, special needs and financial hardship. 100% concession may be available on application. Go to main reception with your parking ticket.
Pick-up/drop-off Areas are in front of the main entrance from Doherty Street and in front of Emergency Department on Hollows Lane. Use drop-off only briefly so traffic keeps moving.
Taxi Taxi rank is in front of the main entrance at Doherty Street. Taxis need to be ordered by phone. Suncoast Cabs phone: 131 008.
Bus Bus stops are at the main hospital entry on Eccles Boulevard and near Sunshine Coast University Private Hospital. Use Translink or call 13 12 30 for current bus options.
Cycle / walking paths The map notes shared paths, cycle lanes and public bicycle racks outside the Sunshine Coast Health Institute near the main entry. Useful for local visitors, staff or carers avoiding parking costs.

Visiting hours by ward type

SCUH uses flexible visiting in many areas, but the ward may restrict visitors for safety, care or rest. If unsure, call the switchboard on 07 5202 0000 and ask to speak to the nurse in charge of the ward.

Ward / area Visiting rule Before you travel
General wards Flexible visiting times apply, but visitors may be restricted or asked to leave if needed. Call the ward if travelling a long distance.
Children’s Ward Parents and carers can visit at any time. Flexible visiting applies to other family members. Ask staff about siblings or larger family groups.
Maternity Ward Partners can visit at any time. Preferred visiting times for other family are 10 am-12:30 pm and 4 pm-8 pm. Confirm current maternity visitor rules before arriving.
Adolescent Mental Health Unit / Rosella School term weekdays 2:30 pm-8 pm; weekends 9 am-8 pm. School holidays 9 am-8 pm. Call first because mental health visiting can change for safety reasons.
Adult Mental Health Unit / Kamala 9 am-8 pm. Check current restrictions with ward staff.
Mental Health ICU / Melaleuca 9 am-8 pm. Call first if unsure whether visiting is appropriate that day.
Older Persons Unit / Waratah 9 am-8 pm. Ask staff if the patient needs rest, reduced stimulation or special support.

Visitor micro-steps

  1. Call the ward first if visiting mental health, ICU, maternity, children’s ward or a patient who recently moved.
  2. Ask whether the patient wants visitors and whether there are infection-control restrictions.
  3. Use the exact ward/location code or ask front reception.
  4. Do not visit if unwell.
  5. Ask staff before bringing food, flowers or large items.

Services and patient care areas at SCUH

SCUH is a tertiary teaching hospital with Emergency, inpatient wards, specialist outpatient clinics, maternity, children’s care, cancer care, mental health, imaging, surgery, renal, cardiac and rehabilitation services. The table below turns official map and service information into a patient-first guide.

Service area Where / official clue What to confirm
EmergencySeparate red Emergency area, Hollows Lane drop-off.Use 000 for life-threatening symptoms.
Medical imagingImaging A01; Medical Imaging also listed in main hospital level G.Referral, fasting/contrast instructions and arrival time.
Medical Assessment and Planning UnitMain hospital level G on official map.Follow Emergency or ward instructions.
Adem Crosby Cancer CareB01 / lakeside building level G; cancer care entrance shown on map.Ask about repeated-visit parking, treatment schedule and support services.
Renal ClinicB11Ask about frequent visitor parking from Frazer Lane if attending often.
Cardiac CareB21Bring medicine list and previous cardiac test results if requested.
Day SurgeryA22Follow fasting instructions; bring consent forms and support person details.
ICU / PCCUA23Call ward before visiting because rules may differ from general wards.
Children’s and Adolescent servicesA42 and A43Parents/carers can visit anytime in children’s ward; confirm other visitor rules.
MaternityA44, B43, B42, B44Includes maternity outpatients, birthing, NICU and maternity ward areas.
Mental HealthSeparate mental health unitUse specific ward visiting times and mental health crisis pathways when needed.
RehabilitationA52 / level 5 rehabilitation unitCheck therapy schedule before visiting.
Oral Health / DentalA21Eligibility rules may apply for public dental care.
PharmacyA17 / first floor main buildingFor hospital-issued prescriptions only, not general community pharmacy use.

Medicare, outpatient costs, private insurance and non-Medicare patients

Public outpatient with Medicare

If you are a public patient with a Medicare card, outpatient appointments are generally free. You need to bring your Medicare card to each appointment.

Possible extra costs

Some items may still cost money, including pharmaceuticals, home oxygen, aids and appliances, surgical supplies, prostheses, dental services, glasses or hearing aids depending on the care.

Without Medicare

If Medicare eligibility or another funding source cannot be confirmed, you may be responsible for full treatment costs and may need to pre-pay or sign financial consent.

Travel support

Patients who live in rural or remote areas and travel more than 50 km to access specialist medical services may be eligible for the Patient Travel Subsidy Scheme.

Cost-risk questions to ask before attending

Situation Question to ask Why it matters
Medicare public appointment “Do I need to sign a Medicare bulk billing form?” Hospital may need your consent to bulk bill Medicare.
Referral validity “Do I need a new GP or specialist referral?” GP referrals may be needed yearly; specialist referrals may need renewal sooner.
Private health insurance “Should I use Medicare or private insurance for this visit?” It is your choice whether to use private health insurance in a public hospital.
Medicare ineligible “Can you confirm the estimated cost before I attend?” Hospital appointments can cost more than $400 without Medicare and total costs can add up quickly.
Overseas visitor “Does reciprocal healthcare, OSHC or travel insurance apply?” Some patients may not need to pay, but eligibility must be confirmed.
Medicine after discharge “Will I need to pay for discharge medicines?” Inpatient medicines may be covered, but medicines after discharge can attract PBS or full-price costs.

Interpreter, Aboriginal liaison, chaplain and patient-safety support

Support need Official detail Action
Interpreter support Interpreter services are free and available 24 hours at Queensland Health hospitals and health centres. Interpreters can help in person, by video or over the phone. Ask for an interpreter when booking or at least 2 weeks before an appointment where possible.
Auslan / hearing support Patients can point to the interpreter or Auslan symbol at reception. Communication support can be arranged. Tell reception, ward or clinic staff as early as possible.
Aboriginal and Torres Strait Islander liaison SCUH liaison officers support patients in ED, wards and specialist appointments with emotional, practical, cultural and advocacy support. SCUH phone: 07 5202 0022. After hours: 07 5202 7981.
SCUH liaison hours Monday-Friday 8 am-10 pm; Saturday/Sunday 10 am-6 pm; excluding public holidays. Ask staff to contact liaison if you cannot call directly.
Chaplain / faith support SCUH chaplains visit wards 8 am-3 pm, Monday-Friday, and are in the Multi Faith Centre on the ground floor. Call 07 5202 8961 or 07 5202 8202. For after-hours emergencies, call 07 5202 0000 and request a Chaplain or Faith Leader.
Ryan’s Rule Ryan’s Rule is a 3-step process for patients, families or carers worried that a patient’s condition is getting worse or not improving as expected. Raise concerns with staff first, then escalate if still worried. For emergencies outside hospital, call 000.
Support tip: do not wait until the appointment starts to mention language, cultural, disability, hearing, carer or safety concerns. Earlier notice gives staff more time to arrange support.

Food, pharmacy, shops, banking and accommodation

Food outlets are on the ground floor and level 1 of the main hospital building. Times can change, especially around public holidays, but the official SCUH page lists these usual opening times.

Facility Opening / official detail Useful for
Alice & GeorgeOpen all week, 7 am-4 pm.Visitors, carers and patients waiting between appointments.
Boost JuiceMonday-Friday, 9 am-4:30 pm.Quick drink option during weekday visits.
Merlo CoffeeOpen all week, 5:30 am-10:30 pm.Early starts, long ward visits and evening visitors.
Sushi SushiMonday-Friday, 9 am-3 pm.Lunch option for weekday clinics.
KitchenOpen all week, 7 am-7:30 pm.Longer visits and carers needing meals.
Container by the KitchenMonday-Friday, 6:30 am-3:30 pm.Level 1 walkway towards P1 car park.
EzyMartMonday-Friday, 8:30 am-8 pm.Convenience items.
Ivy Lane Flowers and GiftsMonday-Friday 9 am-5 pm; Saturday 9 am-2 pm. Phone: 07 5493 3105.Gifts and flowers, but ask the ward before bringing flowers.
PharmacyFirst floor of the main building; open to public for hospital-issued prescriptions only.Discharge or hospital clinic prescriptions, not general community pharmacy use.
ATMsGround floor and level 1 corridor to the car park link bridge.Parking, food or small expenses.
Wishlist HouseAccommodation near SCUH for patients, families and carers undergoing treatment, surgery or emergency stays.Ask early if travelling from outside the area or needing nearby accommodation.

Medical records, privacy, feedback and complaints

Access your health record

  • Records may include test results, X-rays, scans, medical reports and surgical or clinical notes.
  • You can ask to access your records through the Clinical Information Access Unit.
  • Phone: 07 5202 3011.
  • Email: SCHHS_CIA@health.qld.gov.au.
  • Fax: 07 5202 3419.
  • Post: Clinical Information Access Unit, Sunshine Coast Hospital and Health Service, PO Box 5340, Sunshine Coast MC QLD 4560.
  • Proof of identity is required and may need certification by a JP or Commissioner of Declaration.

Give feedback or complaint

  • Phone: 1300 872 322, 8 am-3:30 pm.
  • Email: SC-PLO-Inquiry@health.qld.gov.au.
  • Online feedback form is available on the official Sunshine Coast Health website.
  • Postal: Patient Liaison Officer, Safety, Quality and Improvement, Nambour General Hospital, PO Box 547, Nambour QLD 4560.
  • If not satisfied with complaint handling, you can contact the Office of the Health Ombudsman.

Feedback micro-steps

  1. For an issue during care, speak to the ward, clinic or staff member first if safe.
  2. Write down date, time, ward/clinic, names if known, and what outcome you want.
  3. Use Patient Liaison if the issue needs formal follow-up.
  4. Use anonymous feedback only if you do not need a direct response.
  5. Ask for interpreter support if language makes feedback difficult.

Questions to ask before visiting SCUH

Appointment call script

  • “What is my location code and which zone should I use?”
  • “Is the appointment face-to-face, phone or telehealth?”
  • “Do I need to confirm this appointment before attending?”
  • “Do I need a new GP or specialist referral?”
  • “Should I bring scans, reports, test results or medicine list?”
  • “Can I arrange an interpreter for this appointment?”

Parking, cost and support script

  • “Am I eligible for concessional or frequent visitor parking?”
  • “Should I use P1, Frazer Lane, main drop-off or Emergency drop-off?”
  • “Will Medicare cover this appointment?”
  • “Could there be costs for medicines, appliances, equipment or non-Medicare treatment?”
  • “Can Aboriginal and Torres Strait Islander liaison, chaplaincy or other support be arranged?”
  • “Who do I call if the patient’s condition is getting worse in hospital?”

Sunshine Coast University Hospital FAQs

What is the address of Sunshine Coast University Hospital?

Sunshine Coast University Hospital is at 6 Doherty Street, Birtinya QLD 4575, Australia.

What is the main phone number for Sunshine Coast University Hospital?

The main Sunshine Coast University Hospital phone number is 07 5202 0000. For life-threatening emergencies, call 000.

Is Sunshine Coast University Hospital open 24 hours?

Yes. The hospital is open 24/7, and the Emergency Department is open 24 hours, 365 days a year. General enquiry office hours are listed as 8 am to 4:30 pm.

How do I change a Sunshine Coast University Hospital outpatient appointment?

Call 1300 270 773 if you need to cancel, reschedule, update your contact details or ask about an outpatient appointment or waiting list. Also check the phone number printed on your appointment letter.

How much is parking at Sunshine Coast University Hospital?

From 6 July 2026, listed SCUH parking costs are $3.30 for 0-30 minutes, $6.60 for 30-60 minutes, $9.90 for 1-1.5 hours, $13.20 for 1.5-2 hours, $16.50 for 2-2.5 hours, and $19.70 for 2.5 hours to full day or lost ticket. A 50% concession rate is listed for eligible users.

Where is public parking at SCUH?

Public parking is available on levels G, M and 1 with direct access to the hospital through the Level 1 link bridge. Dedicated accessible parking is on level 1.

What are SCUH visiting hours?

Many SCUH wards use flexible visiting times, but rules can change. Maternity partners can visit at any time, while preferred maternity visiting for other family is 10 am-12:30 pm and 4 pm-8 pm. Mental health units have specific visiting times.

Does SCUH have maternity services?

Yes. SCUH has maternity outpatients, birthing, NICU and maternity ward areas. Partners can visit the maternity ward at any time, and other family members should follow the current ward guidance.

Can I get an interpreter at Sunshine Coast University Hospital?

Yes. Queensland Health interpreter services are free and available 24 hours. Interpreters can help in person, by video or over the phone. Ask as early as possible, ideally at least 2 weeks before an appointment.

Who do I contact for SCUH feedback or complaints?

Call the Sunshine Coast Health Patient Liaison service on 1300 872 322 between 8 am and 3:30 pm, email SC-PLO-Inquiry@health.qld.gov.au, or use the official online feedback form.

Source and update note

This guide is based on official Sunshine Coast Health, Queensland Health and SCUH PDF resources for contact details, Emergency Department access, parking fees, public transport, pocket map, location-code system, outpatient referrals, appointment changes, Medicare and non-Medicare costs, visitor rules, interpreter support, Aboriginal and Torres Strait Islander support, chaplain services, medical records and feedback.

Hospital phone numbers, clinic processes, parking costs, visitor rules, service locations, referral pathways and costs can change. Confirm urgent, personal or appointment-specific details directly with Sunshine Coast University Hospital before travelling.

This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.

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