Darling Downs hospital visit planner
Toowoomba Hospital appointments, emergency access, map and parking guide
Toowoomba Hospital is the main referral hospital for Darling Downs Health and provides emergency, specialist surgical, mental health, allied health and specialist outpatient clinic services. This guide is made for patients, carers and visitors who need the practical details before they call, attend Emergency, change an appointment, park, visit a patient or prepare for day surgery.
Use this page to find the address, phone number, visiting hours, appointment rules, parking fees, concession parking, bus routes, patient café, pharmacy, interpreter support, health record access, feedback contacts and official links in one scan-friendly place.
For a life-threatening emergency in Australia, call 000. Do not wait for an appointment or use this guide as emergency medical advice.
CallSwitchboard, clinic number or 000 for emergency
ConfirmReferral, appointment time, clinic and costs
TravelPechey Street, parking, bus route or drop-off
Check inBring Medicare, ID, medicine list and forms
Quick answer: Toowoomba Hospital address and contact details
| Hospital name | Toowoomba Hospital |
|---|---|
| Main address | Pechey Street, Toowoomba QLD 4350, Australia |
| Postal address | Private Mail Bag 2, Toowoomba QLD 4350 |
| Main phone | 07 4616 6000 |
| Fax | 07 4616 6170 |
| ddhhs@health.qld.gov.au | |
| Hospital access | Hospital is open 24/7. General enquiries office hours are 8:00am to 4:30pm. |
| Emergency | Call 000 in an emergency. |
| Official website | Toowoomba Hospital official page |
| Best first step | For outpatient or specialist clinic appointments, use the phone number on your appointment letter or SMS alert. Darling Downs Health says appointment cancellations are not accepted by email. |
Toowoomba Hospital map, entrance and patient check-in video
Toowoomba Hospital is located on Pechey Street, Toowoomba QLD 4350. The main drop-off area is at the front of the hospital near the Emergency Department. Use your appointment letter or SMS for the exact clinic, ward, service block or outpatient area.
Helpful video: Toowoomba Hospital check-in kiosks
This patient video explains how to check in for outpatient appointments using the hospital check-in kiosks. It is useful if you are attending a clinic appointment and want to know what to expect when you arrive.
Who to call at Toowoomba Hospital
Main hospital
Use this for general hospital enquiries, ward transfers, service directions and hospital contact.
Parking / Foundation Office
Use this for concession parking questions and Toowoomba Hospital Foundation parking support.
Patient café orders
Wellbean Co. café phone orders. The café is near the top of the escalators at the front entrance.
| Need | Best action | Practical note |
|---|---|---|
| Emergency help | Call 000 | Use for chest pain, stroke signs, severe breathing difficulty, major bleeding, collapse, poisoning, major injury or any life-threatening concern. |
| General hospital enquiry | Call 07 4616 6000 | Office hours for general enquiries are 8:00am to 4:30pm, but the hospital is open 24/7. |
| Appointment cancellation or rescheduling | Call the phone number on your appointment letter or SMS alert. | Darling Downs Health says appointment cancellations are not accepted by email. |
| Clinic phone number or service location | Use Darling Downs Health healthcare services pages or call the main hospital. | Some specialty clinics have their own phone numbers and locations. |
| Feedback, complaint or compliment | Call 07 4616 6152 or email consumer_liaison_ddhhs@health.qld.gov.au | Written feedback can be sent to Consumer Liaison Service, PMB 2, Toowoomba QLD 4350. |
| National Relay Service | Use NRS if you are deaf, hard of hearing or have difficulty using a phone. | Darling Downs Health highlights NRS support on its contact page. |
Emergency Department and urgent access at Toowoomba Hospital
Call 000 immediately for life-threatening symptoms. Do not use outpatient contacts for emergency care.
| Emergency care | Toowoomba Hospital is the main referral hospital for Darling Downs Health and provides emergency care. |
|---|---|
| Main emergency action | Call 000 for emergency medical treatment. |
| Main hospital phone | 07 4616 6000 for non-emergency hospital enquiries. |
| Drop-off zone | The main drop-off zone is at the front of the hospital near the Emergency Department. |
| Wheelchair help | If you need to borrow a wheelchair, ask a volunteer at the main entrance. |
Use 000 instead of calling the hospital first for
- Chest pain, suspected heart attack or severe shortness of breath
- Stroke signs such as facial droop, arm weakness or speech difficulty
- Major bleeding, serious injury, collapse or loss of consciousness
- Seizure, poisoning, severe allergic reaction or severe burns
- Any fast-worsening condition that may be life-threatening
Specialist appointments, referrals and outpatient clinic rules
How outpatient appointments usually start
- You need an appointment to visit an outpatient clinic.
- If your GP thinks you should see a specialist, they write a referral letter.
- Referrals are assessed based on how urgent the condition is.
- You may be placed on a waiting list with other patients who need specialist care.
- The clinic specialists assess the referral and you receive an appointment if needed.
Referral facts that affect appointments
- Most referrals from doctors to specialists are valid for 12 months.
- Referrals from specialists and consultant physicians to other specialists are usually valid for 3 months unless you are admitted to hospital.
- Emergency treatment does not need a GP referral.
- Urgent mental health care does not need a GP referral.
- Some services such as sexual health clinics and eligible oral health care may not require a GP referral.
Before you attend a specialist clinic
| Question | Why it matters | Best action |
|---|---|---|
| Is my referral current? | Expired referrals can affect appointment processing and Medicare cover. | Ask your GP, specialist or the clinic listed on your appointment letter. |
| Which clinic or service block do I attend? | Toowoomba Hospital has multiple clinical areas. | Check your letter/SMS, then call the listed phone number if unclear. |
| Is the appointment face-to-face or telehealth? | Darling Downs Health uses telehealth for outpatient appointments and other care situations. | Check the appointment message and test any video link before appointment day. |
| What should I bring? | Clinicians may need medicine lists, scans, results and ID. | Use the checklist below and add anything requested in your clinic letter. |
| Do I need to pay anything? | Medicare covers many public hospital clinic costs, but some items and non-Medicare care may cost money. | Ask the clinic, pharmacy, hospital cashier area or your insurer before attending. |
Hospital services, clinics and patient care areas
Toowoomba Hospital is described by Darling Downs Health as its main referral hospital. It offers emergency, specialist surgical, mental health, allied health and specialist outpatient clinics.
| Service / care area | What patients should know | What to confirm |
|---|---|---|
| Emergency Department | Emergency departments operate 24 hours and provide care for serious illness or injury. | Call 000 for life-threatening symptoms. |
| Specialist surgical services | Toowoomba Hospital provides specialist surgical care and day surgery pathways. | Check surgery date, arrival time, fasting instructions and what to bring. |
| Outpatient clinics | Specialist medical and surgical doctors and nurses see patients who do not need hospital admission. | Referral, clinic location, appointment time and current phone number. |
| Allied health | Allied health services support hospital care, recovery and outpatient needs. | Whether appointment is inpatient, outpatient, phone or telehealth. |
| Mental health | Mental health support may be accessed through urgent pathways, inpatient care or referred services. | Use emergency or crisis pathways if there is immediate risk. |
| Day surgery | Day surgery is done in one day and does not require an overnight stay. | Arrival time, consent forms, medicines, transport home and post-surgery instructions. |
| Pharmacy | Toowoomba Hospital pharmacy is on the ground floor in Service Block 1. | Opening hours, medicine costs and discharge medication instructions. |
| Telehealth | Telehealth can be used for outpatient appointments, inpatient ward rounds, at-home appointments, specialist image review and emergency support/advice. | Device, internet, camera, speakers/headphones and test link before appointment day. |
| Indigenous liaison | Indigenous Liaison Officers can provide cultural support and advice to Aboriginal and Torres Strait Islander patients, families and carers. | Tell staff at Toowoomba Hospital if you need this support. |
| Interpreter services | Interpreters may assist in person, by video call or over the phone. | Ask early so the hospital can arrange the service in advance. |
Toowoomba Hospital parking, drop-off zones and bus routes
| Multistorey car park | Open to visitors and patients 7 days a week. Toowoomba Hospital Foundation says the visitor car park is open 24 hours a day. |
|---|---|
| Height limit | Vehicles up to 2.1 metres in height can enter the car park. |
| Payment | Pay at Level 2 pay stations, or use credit/Visa/Mastercard at the exit boom gate. Apple Wallet and Google Wallet are also accepted. |
| Help at pay stations | Pay stations and exit gates have a call button for the Facilities Officer or after-hours attendants. |
| Main drop-off zone | At the front of the hospital near the Emergency Department. |
| Medical oncology drop-off | Drop-off zone and parking are available at the back of the hospital for medical oncology patients. |
| Wheelchair help | Ask a volunteer at the main entrance if you need to borrow a wheelchair. |
| Bus routes | Bus routes 901, 902, 905 and 907 service Toowoomba Hospital. |
Parking costs listed by Darling Downs Health from 1 May 2024
| Time | Full parking cost |
|---|---|
| 0 to 30 minutes | $4 |
| 30 to 60 minutes | $8 |
| 1 to 1.5 hours | $12 |
| 1.5 to 2 hours | $16 |
| 2 to 2.5 hours | $20 |
| 2.5 to 3 hours | $20 |
| 3 to 24 hours | $20 |
| Lost ticket | $20 |
| 5-day visitor pass | $31 from Level 2 pay stations by pressing the phone icon |
Concession parking eligibility
| Eligible group | What to do |
|---|---|
| Pension or Healthcare Card holders | Ask about concession parking through the Foundation Office. |
| Disabled Parking Permit holders | Ask about free concession parking support. |
| Long-term hospital stays or treatment needs | Ask the Foundation Office or ward/clinic staff what proof is needed. |
| Ongoing cancer or dialysis treatment | Ask about concession parking. Darling Downs Health notes $10 rates are applicable to oncology and QAS patients only. |
| Special needs requiring assistance | Ask staff or the Foundation Office for the correct parking support path. |
| GARSS or Rehab attendees | Ask about concession parking eligibility. |
| Frequent hospital appointments | Foundation information mentions frequent appointment attendance, including more than twice a week. |
| Financial hardship | Ask the Foundation Office about available concession parking support. |
Concession contact: If you need a parking concession, visit the Foundation Office Monday to Friday from 8:30am or call 07 4616 6166. Five-day passes and $10 rates are organised through the multistorey car park intercom on Level 2.
Visiting hours, day surgery visitors and patient café
Visiting hours
- General visiting hours are every day between 11:00am and 8:00pm.
- Day Surgery visiting hours are 5:00pm to 8:00pm.
- If you cannot visit during visiting hours, talk to the staff in charge of the ward to see whether another time can be arranged.
- Visitor rules can change for infection control, patient condition or ward-specific reasons.
Wellbean Co. patient café
- Location: top of the escalators at the front entrance.
- Monday to Friday: 7:00am to 7:00pm.
- Saturday and Sunday: 9:00am to 4:00pm.
- Phone orders: 07 4616 6688.
- Offers hot and cold drinks and fresh food made onsite.
Day surgery, pre-surgery checks and what to bring
| Day surgery item | What Darling Downs Health says |
|---|---|
| Day surgery meaning | Day surgery is done in one day and you do not need to stay overnight. |
| Arrival time | The day surgery team will tell you when to arrive. It may be 2 or 3 hours before surgery. |
| Before surgery checks | You may be checked by nurses, an anaesthetist, resident medical officer and pharmacist depending on your procedure. |
| Possible rescheduling | Hospitals try to see patients as scheduled, but emergencies can mean appointment or surgery dates are rescheduled. |
| Costs | Clinics are free if you have a Medicare card, but some items such as dental services, glasses, hearing aids, surgical supplies, prostheses, pharmaceuticals, home oxygen or other aids may have costs. |
Bring for day surgery
- Small bag for clothes during the procedure
- Something warm while waiting for admission
- Medication list, medicines, x-rays or scans
- Completed consent forms from you and your doctor
- Medicare card and pension/concession card if you have one
- Private health fund card if relevant
- Credit card
- Glasses, hearing aids with cases, walking stick or mobility aids
- Something to read while waiting
Hospital admission checklist: overnight stay and discharge planning
Bring for an overnight stay
- Admission advice and completed admission form
- Pyjamas or night gown, dressing gown and non-slip footwear
- Toiletries
- Small amount of money for items such as taxi fare home
- Mobile phone and charger
- Prescription medicines
- X-rays or scans if requested
- Medicare card, Pension card or Health Care Card
- Next of kin name and phone number
- WorkCover details if illness or injury happened because of work
- Advance health directive or enduring power of attorney if current
Check-in and valuables
- Use the reception counter in the hospital foyer for information on checking in.
- Women in labour should go straight to the birth suite for admission.
- Small lockers may be available beside beds.
- Do not bring valuables or large amounts of money to hospital.
- If staying with a child, bring favourite toy, nappies or special items and label belongings.
Pharmacy, telehealth, interpreter and Indigenous liaison support
| Support area | Useful Toowoomba Hospital details |
|---|---|
| Toowoomba Hospital pharmacy | Ground floor in Service Block 1. Phone: 07 4616 6266. Open Monday to Friday from 9:00am to 4:30pm. |
| Paying for medicines | If you are an outpatient or need medicine when leaving hospital, you will need to pay for medication. An invoice may be given with the medicine or posted to your home. |
| Aboriginal and Torres Strait Islander medicine support | Aboriginal or Torres Strait Islander peoples may be able to get medicines at a reduced price. Talk to the pharmacy team when giving them your prescription. |
| Telehealth | Telehealth uses videoconferencing. You may need a computer, tablet or smartphone, internet/Wi-Fi, webcam, headset or speakers. |
| Telehealth appointment message | The clinic sends an email or SMS with a video link and usually a test link. Test your camera and audio before appointment day. |
| Interpreter services | Ask as early as possible. Interpreters can help in person, on video call or over the phone. |
| After-hours interpreter help | Point to the interpreter symbol or Auslan symbol at reception/front desk. |
| Indigenous Liaison Officers | If you are in Toowoomba Hospital, tell staff if you need cultural support or advice from an Aboriginal and Torres Strait Islander Liaison Officer. |
Medicare, private insurance, travel subsidy and health records
Costs and financial support
- Medicare helps with the costs of seeing a doctor, getting medicines and accessing mental health care.
- It is up to you whether you use private health insurance in a public hospital or Medicare.
- Long stay patients are patients who have spent 35 days or more in hospital; fees apply to long stay patients.
- If you live in a rural or remote area and travel more than 50 km to your local public hospital, you may be eligible for the Patient Travel Subsidy Scheme.
- The Patient Travel Subsidy Scheme helps with travel and accommodation costs for specialist medical services not available locally.
Health records access
- Health records may include test results, x-rays, scans, diagnoses, treatments, reports, letters, surgical notes, nursing notes and allied health notes.
- Records may be electronic, paper or a mix of both.
- Your record is private and confidential.
- Your medical record is the property of the hospital, but you have the right to ask for access.
- You may access discharge summaries, pathology reports and x-ray reports online through My Health Record where available.
- Formal access requests may require certified proof of identity such as driver licence, passport or birth certificate.
- Administrative Access forms can be emailed to DDInfoaccess@health.qld.gov.au with proof of identity.
Questions to ask before visiting Toowoomba Hospital
For appointments
- “Which clinic, service block, level or entrance should I use?”
- “Do I need a current GP or specialist referral?”
- “Is this appointment face-to-face, phone or telehealth?”
- “Should I use the check-in kiosk when I arrive?”
- “Which medicines, scans, x-rays, forms or results should I bring?”
- “What phone number should I call if I need to cancel?”
For parking, costs and support
- “How long should I allow for parking and check-in?”
- “Am I eligible for concession parking?”
- “Is there a drop-off zone closer to my clinic?”
- “Will I need to pay for medicines, equipment, aids, records or private care?”
- “Can I arrange an interpreter or Indigenous Liaison Officer?”
- “Are visitor rules different for this ward today?”
Official links for Toowoomba Hospital patients
| Need | Official link |
|---|---|
| Main hospital page | Toowoomba Hospital official page |
| General Darling Downs Health contact | Contact Darling Downs Health |
| Parking and public transport | Parking and public transport at Toowoomba Hospital |
| Visitor car park | Toowoomba Hospital Foundation visitor car park |
| Specialist appointments | Specialist doctor appointments |
| Getting a referral | Getting a referral |
| Day surgery | Day surgery information |
| Staying in hospital | Staying in hospital |
| Pharmacy | Hospital pharmacy information |
| Telehealth | Telehealth information |
| Interpreter services | Interpreter services |
| Indigenous support | Aboriginal and Torres Strait Islander support |
| Health records | Your health record |
| Costs and financial support | Health costs, insurance and financial support |
| Feedback | Give feedback to Darling Downs Health |
Toowoomba Hospital FAQs
What is the address of Toowoomba Hospital?
Toowoomba Hospital is located on Pechey Street, Toowoomba QLD 4350, Australia.
What is the main phone number for Toowoomba Hospital?
The main Toowoomba Hospital phone number is 07 4616 6000.
Is Toowoomba Hospital open 24 hours?
Yes. Darling Downs Health says the hospital is open 24/7. General enquiries office hours are 8:00am to 4:30pm.
Does Toowoomba Hospital have an Emergency Department?
Yes. Toowoomba Hospital provides emergency care. In an emergency, call 000.
How do I change an appointment at Toowoomba Hospital?
Call the phone number on your appointment letter or SMS alert. Darling Downs Health says appointment cancellations are not accepted by email.
What are Toowoomba Hospital visiting hours?
General visiting hours are every day from 11:00am to 8:00pm. Day Surgery visiting hours are 5:00pm to 8:00pm.
How much does parking cost at Toowoomba Hospital?
Parking costs listed from 1 May 2024 are $4 for 0-30 minutes, $8 for 30-60 minutes, $12 for 1-1.5 hours, $16 for 1.5-2 hours and $20 from 2 hours up to 24 hours. A lost ticket is $20 and a 5-day visitor pass is $31.
Is concession parking available at Toowoomba Hospital?
Yes. Free concession parking may be available for eligible patients or carers including concession card holders, disability permit holders, long-term treatment patients, cancer or dialysis patients, GARSS or rehab attendees, frequent appointment patients and people experiencing financial hardship.
Where is the café at Toowoomba Hospital?
Wellbean Co. patient café is at the top of the escalators at the front entrance. It opens Monday to Friday from 7:00am to 7:00pm and weekends from 9:00am to 4:00pm. Phone orders can be made on 07 4616 6688.
What should I bring to Toowoomba Hospital?
Bring your appointment letter or admission advice, Medicare card, concession or health care card if applicable, private health fund card if relevant, medicines and medication list, scans or x-rays if requested, ID, phone charger, mobility aids and any completed consent or admission forms.
Source and update note
This guide is based on official Darling Downs Health pages for Toowoomba Hospital contact details, visiting hours, services, parking, public transport, specialist appointments, referrals, day surgery, hospital stay preparation, pharmacy, telehealth, interpreter support, Indigenous liaison support, health records, costs and feedback. Parking details are also checked against Toowoomba Hospital Foundation visitor car park information. Hospital phone numbers, visiting rules, clinic processes, parking charges and service availability can change, so confirm urgent or personal details directly before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.