Westmead public hospital contact, emergency, parking and appointment guide
Westmead Hospital is the main referral hospital for Western Sydney and part of Western Sydney Local Health District. This guide is made for patients, carers and visitors who want practical answers before calling, driving, using public transport, attending Emergency, visiting a ward, going to an outpatient clinic or paying a hospital bill.
Use this page to check the hospital address, phone number, Emergency Department entrance, appointment and referral steps, services, visiting hours, parking fees, map shortcuts, bill payment options, interpreter help, visitor buggy support, accommodation and the official links needed to take action.
Fast action box: address, phone, Emergency and main patient contacts
Main hospital
Westmead Hospital
Corner Hawkesbury Road and Darcy Road, Westmead NSW 2145
Parking office
Ticket and validation help
Behind the Information Desk at the main entrance
| Need | Best action | What to know |
|---|---|---|
| Life-threatening emergency | Call 000 | Use this for chest pain, stroke symptoms, major injury, severe breathing difficulty, major bleeding, unconsciousness or severe allergic reaction. |
| Main switchboard | (02) 8890 5555 | Ask for the ward, clinic, Emergency Department, cashier, patient representative, interpreter or hospital service. |
| Fax | (02) 8890 5000 | Use only if a clinic, referrer or official form instructs fax use. |
| Parking issues | (02) 8890 3793 | Call for ticket validation problems or car park help. |
| Bill payment by phone | 1300 883 965, Option 7 | Credit card payments: Monday to Friday, 8:00am-4:30pm. |
| Cashiers Office | Level 2, near the Post Office | Open Monday to Friday, 8:00am-4:00pm. |
| Interpreter support | (02) 9912 3800 | Western Sydney Health Care Interpreter Service; urgent interpreting support may be available 24 hours through hospital staff. |
| Feedback / patient representative | (02) 8890 7014 | Use this if you need help raising feedback or concerns about Westmead Hospital care. |
| Accommodation reception | (02) 8890 6900 | Westmead Accommodation Complex reception: Monday to Friday, 8:30am-1:30pm. |
Westmead Hospital map, entrances and campus shortcuts
Westmead Hospital is on the corner of Hawkesbury Road and Darcy Road. The campus is large, with multiple entrances, car parks, clinical blocks and nearby health precinct services. Always follow your appointment letter first because the right entrance may differ by clinic, ward or service.
Official map PDF shortcuts
| Map label / area | What it means for visitors | Practical use |
|---|---|---|
| E1 | Pathology West, Block I, formerly ICPMR | Useful for pathology/laboratory-related appointments. |
| E2 | Centre for Oral Health, Block J | Use for dental and oral health appointments. |
| E4 | Westmead Hospital, Blocks A-H | Main hospital block area. |
| E6 | Crown Princess Mary Cancer Centre, Level 1 | Cancer centre patients should check parking validation at reception. |
| E7 | Patient Discharge Ward, Level 1 | Relevant for patient collection/discharge. |
| E9 | Block E, Outpatients 1, formerly University Clinics | Important for outpatient clinic appointments. |
| E10 | Westmead Hospital, Block K | Use if your letter mentions K Block. |
| Light rail stops | Westmead Hospital stop and Westmead Children’s stop | The Westmead Hospital light rail stop is close to Emergency on Hawkesbury Road. |
Related official video
This Western Sydney Health video shows the Westmead Hospital redevelopment precinct and may help visitors understand the scale of the campus before travelling.
Public hospital role, age range and specialist care
Who Westmead Hospital is for
- Patients aged 14 years and 9 months and older.
- Adults needing emergency, inpatient, outpatient or specialist care.
- Patients referred for complex or statewide specialist services.
- Pregnancy, birth and newborn care through Women’s & Newborn Health services.
Important paediatric note
Westmead Hospital does not provide paediatric facilities. Children generally need the appropriate children’s hospital or paediatric service, not the adult Westmead Hospital pathway.
Specialised services highlighted for Westmead
| Specialised care area | Why patients may be referred |
|---|---|
| Major trauma | Serious injury and trauma care through emergency and specialist teams. |
| Bone marrow transplant | Highly specialised blood and cancer-related treatment pathways. |
| Renal transplant | Kidney transplant and renal specialist care. |
| Pancreas islet cell transplant | Complex transplant and endocrine-related care. |
| Neurosurgery | Brain, spine and nervous system surgery. |
| Interventional neuroradiology | Image-guided neurological and vascular procedures. |
| Radiation oncology | Cancer treatment services linked with the Westmead health precinct. |
| Interventional cardiology | Specialist heart procedures and cardiac catheter services. |
| Cardiothoracic surgery | Heart, lung and chest surgery. |
| Advanced gastroenterology | Complex digestive system care and procedures. |
| Neonatal intensive care | Specialised newborn care connected with Women’s & Newborn Health. |
| Adult eating disorders | Specialist adult eating disorder services. |
| Complex epilepsy, dermatology, adult cystic fibrosis and Huntington disease | Specialist pathways for complex long-term conditions. |
Emergency Department hours, triage and urgent support numbers
| Emergency Department address | Level 1, 176 Hawkesbury Road, Westmead NSW 2145 |
|---|---|
| Emergency phone | (02) 8890 5555 |
| Emergency hours | 24 hours per day, 7 days per week, including public holidays. |
| Referral needed? | No. |
| How patients are seen | Emergency patients are treated according to clinical urgency. The most serious cases are always seen first. |
Urgent support numbers listed for Westmead/WSLHD users
| Support service | Phone | When useful |
|---|---|---|
| Health Care Interpreter Service | (02) 9912 3800 | Interpreter support for patients, families and carers. |
| State Mental Health Line | 1800 011 511 | 24-hour mental health support and referral advice. |
| NSW Poisons Information Centre | 13 11 26 | Poisoning or suspected poisoning advice. |
| Kids Helpline | 1800 551 800 | Support for young people. |
| Lifeline | 13 11 14 | Crisis support. |
| Alcohol and Drug Information Service Sydney | (02) 9361 8000 or 1800 422 599 | Alcohol and drug information and referral support. |
| Surgery Access Line | 1800 053 456 | NSW surgery access support. |
Appointments, outpatient clinics and referral steps
Westmead Hospital has many outpatient and specialist clinics. Some appointments need a GP or specialist referral, some are triaged to a wait list, and some services send appointment letters or SMS reminders. Always follow your appointment letter first.
Micro steps if you already have an appointment
- Read the appointment letter or SMS carefully.
- Check whether the location is the main hospital, University Clinics, Centre for Oral Health, Women’s & Newborn Health, Cancer Centre or another building.
- Confirm the level, entrance and clinic desk.
- Bring your Medicare card, referral, ID, medicine list and any requested results.
- Arrive early if parking, mobility assistance, interpreter support or wayfinding help is needed.
Micro steps if you need a first appointment
- Ask your GP or specialist whether Westmead is the correct referral pathway.
- Confirm whether an eReferral, written referral or specific clinic form is required.
- Ask whether the clinic triages referrals by clinical urgency.
- Do not assume the appointment is booked until Westmead or the clinic confirms it.
- If you do not have Medicare, ask about fees before attending.
| Appointment situation | What to do |
|---|---|
| You need to change a clinic appointment | Call the number on your appointment letter or call the switchboard and ask for the relevant clinic. |
| You are waiting for an appointment | Some services triage referrals and contact patients when an appointment becomes available. |
| You are attending Eye Clinic | A GP or medical practitioner referral is required. Routine patients may receive an appointment letter or waitlist letter, and SMS reminders may be sent. |
| You need doctor availability | Doctor rosters and clinic sessions change. Rely on Westmead confirmation or your appointment letter, not third-party listings. |
Hospital services, departments and treatment areas
| Service area | What patients should know | Key contact where listed |
|---|---|---|
| Emergency Department | 24-hour emergency care for serious illness or injury. Treatment is prioritised by clinical urgency. | (02) 8890 5555 |
| Adolescent and Young Adult Medicine | Inpatient and outpatient services for adolescents with complex healthcare needs; generally for young people aged 14 years 9 months up to 18 years and still attending high school. | (02) 8890 6788 |
| Aged Care Specialty Clinic | ACAT, RAS and AN-ACC assessments for older people and carers. | (02) 8890 7470 |
| Allergy and Immunology | For allergic diseases and immune system problems; valid referral required. | (02) 8890 6791 |
| Audiology | Ear/hearing assessment and management; referral required. | (02) 8890 7479 |
| Birth Unit | Midwifery and obstetric care for labour and birth, pregnancy concerns after 20 weeks, and higher-support post-birth care. | (02) 8890 6663 |
| Brain Injury Rehabilitation | Specialised rehabilitation for traumatic brain injury including inpatient, transitional, community and outreach support. | (02) 8890 7941 |
| Crown Princess Mary Cancer Centre | Consultation clinics, chemotherapy, immunotherapy, apheresis, radiation therapy, palliative care, symptom control, genetics and blood transplant/cellular therapies. | (02) 8890 5200 |
| Cardiology / Cardiac Investigations | Specialist care for heart and circulatory system conditions. | (02) 8890 6795 |
| Diabetes and Endocrinology | Outpatient clinics, diabetes education, dietetics, podiatry, insulin pump starts, inpatient care and endocrine investigations. | (02) 8890 6796 / (02) 8890 6466 |
| Dermatology | General and specialised care for inflammatory skin disease, autoimmune disease, skin cancers, multidisciplinary clinics and UV light therapy. | (02) 8890 7149 |
| Eye Clinic | Ophthalmology assessment, treatment and follow-up; referral needed. | Confirm through switchboard or appointment letter. |
| Familial Cancer Service | Genetic risk assessment and counselling for families with a history of cancer. Virtual care available. | (02) 8890 6947 |
| Gastroenterology | Diagnosis, treatment and ongoing management for digestive health, liver disease, IBD, endoscopy and bowel cancer screening. | (02) 8890 6390 |
| Westmead Centre for Oral Health | General public dental services and statewide specialist oral health services. | (02) 8890 6766 |
| Mental health | Mental health services through WSLHD pathways; urgent mental health support via State Mental Health Line or emergency services. | 1800 011 511 for Mental Health Line |
Visiting hours, ward rules and patient meal times
Listed visiting hours
| General visiting | 12:00pm-2:00pm and 4:00pm-8:00pm |
|---|---|
| Maternity ward | 8:00am-8:00pm |
| D5c Neurosurgery | 11:00am-2:00pm and 4:00pm-8:00pm |
| Brain Injury Unit | 10:00am-2:00pm and 4:00pm-8:00pm |
Patient meal times
| Breakfast | 7:00am-8:15am |
|---|---|
| Morning tea | 10:00am-11:00am |
| Lunch | 12:00pm-1:15pm |
| Afternoon tea | 2:30pm-3:30pm |
| Dinner | 5:30pm-6:45pm |
| Supper | 7:15pm-8:15pm |
Westmead Hospital parking entrances, fees and concessions
| Car park | Entrance | Best for / height limit |
|---|---|---|
| Car park 1 | Darcy Road and Institute Road | New multi-storey car park near Westmead Centre for Oral Health. |
| Car park 2 | Darcy Road | Near the main hospital entrance. Height limit is 2m from Darcy Road and 1.8m from Hawkesbury Road. |
| Car park 4 | Hawkesbury Road | Near Emergency Department and University Clinics. Height limit is 2m. Best for Crown Princess Mary Cancer Centre. |
| Car park 5 | Hawkesbury Road | Near Emergency Department and hospital entrances 9 and 10. Height limit is 2m. |
Visitor parking casual rates from 11 August 2025
| Duration | Rate |
|---|---|
| First 15 minutes | Free |
| 15 minutes-1 hour | $8.30 |
| 1-2 hours | $12.30 |
| 2-3 hours | $16.60 |
| 3-4 hours | $19.30 |
| 4-5 hours | $22.20 |
| 5 hours + | $24.70 |
| Maximum daily fee | $24.70 |
| Lost ticket | $24.70 |
Parking ticket steps
- Take a ticket at the boom gate when entering.
- Keep the ticket with you.
- If paying by cash or EFTPOS, pay at the ticket machine before returning to your vehicle.
- For ticket validation issues, call the Parking Office on (02) 8890 3793.
- Crown Princess Mary Cancer Centre patients should take the ticket to the cancer centre reception desk for validation.
Concessional parking
| Concession item | Details |
|---|---|
| No form needed | Valid Mobility Parking Scheme permit, Pensioner Concession Card, Gold Veterans Affairs Card or Health Care Card holders can collect concessions from Point Parking. |
| Application form needed | Ongoing cancer treatment, long courses of treatment over more than one week, more than twice-weekly hospital attendance, cardiac rehab classes, daily dressing outpatients and Health Promotion education class attendees may need a form signed by a Nursing Unit Manager or assigned Social Worker. |
| Financial hardship | Patients and carers experiencing financial hardship may also be entitled to concessional parking even if they do not meet the listed categories. |
| 0-3 hours | Free |
| 1 exit only | $6.90 single-visit ticket, valid for one entry and one exit only. |
| 3 day ticket | $13.80 frequent-use ticket with multiple entries and exits in a 3-day period. |
| 7 day ticket | $27.60 frequent-use ticket with multiple entries and exits in a 7-day period. |
Public transport, drop-off zones, taxis and cycling
| Transport / access need | What to do |
|---|---|
| Main hospital drop-off | Use Darcy Road. |
| Emergency Department drop-off | Use Hawkesbury Road. |
| University Clinics entrance | Use Hawkesbury Road for university clinic patients only. |
| Centre for Oral Health entrance | Use Darcy Road. |
| Train | Westmead Train Station is about 250m from the hospital and about an 8-minute walk. Exit onto Railway Parade, turn right at Hawkesbury Road, and walk to the traffic lights at Darcy Road. |
| Parramatta Station connection | T-Way buses T61-T66 depart from Parramatta Train Station Interchange Stand B4 and stop at Darcy Road. |
| Light rail | The Westmead Hospital Light Rail stop is on Hawkesbury Road, close to the Emergency Department. |
| Bus | T-Way buses T61-T66 stop outside the hospital on Darcy Road. |
| Taxi | Direct taxi phones are provided at hospital entrances including Emergency, outpatients, main entrance and the dental school. |
| Cycling | Options include on-road cycling on Hawkesbury Road and off-road cycling through Parramatta Park. |
| Transport planning | Use Transport NSW trip planner or call 131 500, 24 hours, 7 days a week. |
Billing, Medicare, mixed billing and payment options
Medicare / public patient
Ask whether your service is covered as a public patient and whether a referral or billing step is required.
Mixed billing
Healthdirect lists Westmead Hospital as mixed billing, with bulk billing available under conditions and fees possibly applying.
No Medicare card
Charges may apply. Confirm costs before attending whenever possible, especially for outpatient, emergency, imaging or admission-related care.
Private insurance
Ask whether your visit or admission will be public, private or self-insured, and check gap payments with your health fund.
How to pay a Westmead Hospital bill
| Payment method | Details |
|---|---|
| Cashiers Office | Open 8:00am-4:00pm, Monday to Friday. Westmead Hospital Cashiers Office is on Level 2, near the Post Office. |
| Card at cashier | EFTPOS, Visa and MasterCard are available at WSLHD counters for payment only; no cash withdrawals. |
| Online payment with invoice | Use the secure payment portal with your invoice number and customer number. |
| Online payment without invoice | Use the non-invoice payment portal for payments without an invoice, including overseas patients and self-insured private patients. Select the correct facility and service. |
| Phone payment | Credit card payment: 1300 883 965, Option 7, Monday to Friday, 8:00am-4:30pm. |
Visitor buggy, disability access, interpreters and WiFi
| Support | Details |
|---|---|
| Visitor buggy service | Helps visitors, carers and outpatients who cannot walk to their destination within Westmead Hospital. |
| Buggy operating time | Monday to Friday, 8:00am-4:00pm, except public holidays. |
| Buggy limitations | Operates on Level 2 entry level only, cannot be pre-booked, is not for inpatients or people who can walk to their destination, and carries a maximum of 3 passengers per trip. |
| After-hours mobility help | Outside buggy hours, orderly wheelchair service may be available for transport assistance inside the hospital. |
| Free WiFi | Select NSW_Health_Guest_WiFi. No username or password is required. |
| Interpreter service | Patients, families and carers who do not speak English as a first language or who are Deaf can ask for a free professional interpreter. |
| Interpreter phone | Health Care Interpreter Service: (02) 9912 3800. |
Patient and carer accommodation near Westmead Hospital
Westmead Accommodation Complex is near the hospital at the corner of Darcy Road and Bridge Road, about 600 metres from Westmead Hospital’s P1 car park. Patients and carers need to make and manage their own booking; the healthcare team cannot do this for them.
| Accommodation item | Details |
|---|---|
| Who it helps | Patients and carers needing accommodation close to Westmead Hospital. |
| Distance | About 600 metres from Westmead Hospital’s P1 car park. |
| Nearby services | Close to bus stops and Coles supermarket. |
| Cost | $43.00 per night for one adult; $60.00 per night for two adults. |
| IPTAAS note | Rural clients travelling 100km or more may be able to claim reimbursement through IPTAAS for accommodation costs. |
| Facilities | Refurbished units with two beds, kitchen, lounge and dining areas, bathrooms and laundries. Accessible units are available. |
| Parking | Free on-ground parking for each unit. |
| Reception phone | (02) 8890 6900 |
| Reception hours | Monday to Friday, 8:30am-1:30pm. |
Appointment checklist: documents, Medicare card and personal items
Documents and cards
- Appointment letter, SMS, email or booking confirmation
- Medicare card
- Photo ID
- GP or specialist referral if required
- Private health insurance card if relevant
- Concession card, DVA card, TAC or workers compensation details if relevant
- Previous test results, imaging, reports or clinic letters if requested
Health and personal items
- Current medication list or medication boxes if requested
- Glasses, hearing aids, dentures and cases
- Mobility aids or devices needed after a procedure
- Toiletries, comfortable clothes and suitable footwear for admissions
- Phone charger for long appointments or admissions
- Parking payment card or cash if driving
- Support person or carer contact details
Patient safety, feedback, smoke-free policy and complaints
Raise concerns early
If something does not feel right, speak with ward staff, the nurse in charge, a manager or a patient representative. WSLHD promotes REACH/Raise It pathways for patients and families worried that a patient’s condition is worsening.
Smoke-free hospital
WSLHD hospitals and locations are smoke-free. Smoking or vaping anywhere on the grounds may result in a $300 fine.
Questions to ask before visiting
- “Which entrance should I use for my clinic, ward or appointment?”
- “Is my appointment at the main hospital, University Clinics, Centre for Oral Health, Women’s & Newborn Health or another building?”
- “Do I need a referral, eReferral or updated Medicare details?”
- “Is the appointment face-to-face, phone or telehealth?”
- “Is there any fee, gap payment or billing step I should confirm before attending?”
- “Which documents, test results or medicines should I bring?”
- “Which car park is best for this entrance?”
- “Can I use concession parking, cancer treatment validation or other parking support?”
- “Are the visiting hours different for this ward today?”
- “Do I need an interpreter, wheelchair, buggy or accessibility support?”
Official Westmead Hospital links for action
| Need | Official / authoritative link |
|---|---|
| Main NSW Government hospital page | Westmead Hospital official page |
| Healthdirect listing | Westmead Hospital on Healthdirect |
| Parking and directions | WSLHD parking and directions |
| Official facility map PDF | Westmead Hospital facility and car parking map |
| Patient, carer and visitor information | Patients, carers and visitors in Western Sydney |
| Pay a hospital bill | How to pay your bill |
| Accommodation | Westmead Accommodation Complex |
| Transport trip planning | Transport NSW trip planner |
| Western Sydney Health YouTube | Western Sydney Health on YouTube |
Westmead Hospital FAQs
What is the address of Westmead Hospital?
Westmead Hospital is located at the corner of Hawkesbury Road and Darcy Road, Westmead NSW 2145. Healthdirect lists the address as Hawkesbury and Darcy Road, Westmead NSW 2145.
What is the main phone number for Westmead Hospital?
The main phone number for Westmead Hospital is (02) 8890 5555. This is also listed as the Emergency Department telephone number.
Is Westmead Hospital open 24 hours?
Yes. Healthdirect lists Westmead Hospital as open 24 hours, and Westmead Hospital Emergency Department operates 24 hours a day, 7 days a week, including public holidays.
Where is Westmead Hospital Emergency Department entrance?
The Emergency Department entrance is at Level 1, 176 Hawkesbury Road, Westmead NSW 2145.
What are the general visiting hours at Westmead Hospital?
General visiting hours are listed as 12:00pm to 2:00pm and 4:00pm to 8:00pm. Some wards have different hours, so visitors should confirm before attending.
Does Westmead Hospital provide maternity services?
Yes. Westmead Hospital provides maternity, birth and newborn health services through its Women’s & Newborn Health pathways.
Does Westmead Hospital have paediatric facilities?
No. Westmead Hospital treats patients aged 14 years and 9 months and older and does not provide paediatric facilities.
How much does parking cost at Westmead Hospital?
From 11 August 2025, visitor parking starts with the first 15 minutes free, then $8.30 for 15 minutes to 1 hour, $12.30 for 1 to 2 hours, and a maximum daily fee of $24.70.
Which train station is closest to Westmead Hospital?
Westmead Train Station is about 250 metres from the hospital and approximately an 8-minute walk. It is serviced by the Western and Cumberland lines.
What should I bring to a Westmead Hospital appointment?
Bring your appointment letter or confirmation, Medicare card, photo ID, referral if required, medication list, private insurance or concession details if relevant, and any test results or reports requested by the clinic.
Source and update note
This page is based on official Westmead Hospital, Western Sydney Local Health District, NSW Government, Healthdirect, Transport NSW and Western Sydney Health information checked for contact details, emergency access, services, parking, maps, visiting hours, payment options, accommodation and patient support.
Hospital phone numbers, clinic rules, visitor rules, fees, parking rates and doctor availability can change, so confirm urgent or personal details directly with Westmead Hospital before travelling or making care decisions.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.