Footscray Hospital Parkville-style patient contact and visitor guide
Footscray Hospital is a major Western Health public hospital serving Melbourne’s west from its new site at Ballarat Road and Geelong Road, Footscray. This guide is built for patients, carers and visitors who need fast practical information before calling, driving, using public transport, attending a clinic, visiting a ward or going to Emergency.
You will find the hospital address, main phone number, Emergency Department entry, appointment contacts, clinic hours, visiting hours, services, check-in steps, public transport, parking fees, concession parking, amenities, map, video and official links in one place.
Footscray Hospital address, phone number and ED entry
| Hospital name | Footscray Hospital |
|---|---|
| Operator | Western Health |
| Main address | 89 Ballarat Road, Footscray VIC 3011, Australia |
| Emergency Department access | Access Emergency Department via 20 Geelong Road, Footscray. ED can also be accessed from the Ballarat Road side of the hospital precinct. |
| Main hospital phone | (03) 8345 6666 |
| Emergency Department hours | Open 24 hours, 7 days a week |
| General clinic hours | 8:30am to 5:30pm |
| After-hours clinics | 5:30pm to 9:00pm |
| Visiting hours | 12:00pm to 8:00pm |
| Adult Specialist Clinics enquiries | (03) 8345 6490, Monday to Friday, 8:30am to 4:30pm, excluding public holidays |
| Interpreter services | (03) 8345 7148 |
| Official website | Western Health Footscray Hospital official page |
Best next step before visiting Footscray Hospital
If it is an emergency
Call 000 for life-threatening symptoms. If you are going to Footscray Hospital ED, use the Emergency Department entrance at 20 Geelong Road. A signed vehicle drop-off zone is in front of the ED entrance.
If it is a clinic appointment
Check your appointment letter first. For Adult Specialist Clinics questions, call (03) 8345 6490 during business hours or use the Western Health Patient Enquiry Form for changes, cancellations, waitlist removal or contact detail updates.
If you are visiting a patient
Standard visiting hours are 12pm to 8pm. Check the ward if the patient is in ICU, maternity, mental health, isolation care or another area with special visitor rules.
If you are driving
The public car park is accessible from 89 Ballarat Road and 20 Geelong Road. Short-term drop-off and parking is free for the first 30 minutes if you exit within the grace period.
Footscray Hospital map and directions
The main hospital address is 89 Ballarat Road, Footscray VIC 3011. The Emergency Department entrance is at 20 Geelong Road. Use the map below for location planning, then follow hospital signage or your appointment letter when you arrive.
Map tip: use 89 Ballarat Road for the hospital campus and car park, but use 20 Geelong Road when you are specifically going to the Emergency Department.
New Footscray Hospital official video
This Western Health video gives patients and visitors a quick visual overview of the new Footscray Hospital, including the modern hospital environment and the move to the new site.
New Footscray Hospital opening and location change
The new Footscray Hospital opened on Wednesday, 18 February 2026, transferring services from the original Footscray Hospital site at 160 Gordon Street to the new site at 89 Ballarat Road.
The Victorian Government describes the new hospital as one of the state’s largest health infrastructure projects. The hospital was built to support Melbourne’s growing western suburbs, increase capacity and bring care, education and research together near Victoria University.
| Feature | What it means for patients and visitors |
|---|---|
| New hospital address | 89 Ballarat Road, Footscray VIC 3011 |
| Emergency entry | 20 Geelong Road, Footscray |
| More capacity | More than 500 inpatient beds when fully operational, with space to treat additional patients and emergency presentations. |
| Improved facilities | Expanded emergency department, clinical and surgical spaces, medical imaging, teaching, training and research facilities. |
| Community precinct | Village green, cafés, pharmacy, shops, childcare, community space and links with Victoria University. |
Footscray Hospital appointments, referrals and clinic check-in
Most Footscray Hospital outpatient and specialist services are accessed with a referral from a GP, specialist or healthcare provider. Your appointment letter is the most important document because it tells you the clinic, date, time, entrance and any preparation instructions.
Adult Specialist Clinics
Adult Specialist Clinics at Footscray Hospital operate Monday to Friday, 8:30am to 5:30pm, on the Ground floor, 89 Ballarat Road, Footscray.
Clinic phone enquiries
For Adult Specialist Clinics questions, call (03) 8345 6490 Monday to Friday, 8:30am to 4:30pm, excluding public holidays. Western Health notes long waiting times may occur during high demand.
Patient Enquiry Form use
Use Western Health’s Patient Enquiry Form if you need to change your appointment, cancel your appointment, be removed from a waitlist, or update your contact details.
Referral problems
If a referral is missing information, Western Health may contact the referring doctor for more details. A referral may also be declined if another service is more appropriate or closer to home.
Check-in kiosk steps
Footscray Hospital has check-in kiosks in main reception on the ground level and at entrances to some clinics and units. Services using the check-in system include Adult Specialist Clinics clinics 2, 3 and 4, medical imaging, allied health, clinic 11 and planned surgery admissions.
- Scan the barcode on your appointment letter, swipe your Medicare card, or type your details into the kiosk.
- Confirm your details on screen.
- Collect your printed appointment confirmation or ticket.
- Watch the waiting area screen and your phone for the text message when it is time to go to your appointment.
Footscray Hospital Emergency Department: entrance, hours and what to expect
The Footscray Hospital Emergency Department is located at 20 Geelong Road and is open 24 hours a day, 7 days a week. It treats adult patients across emergency conditions including critical illness, injuries, mental health presentations and alcohol or other drug-related concerns.
| Emergency detail | Footscray Hospital information |
|---|---|
| ED entrance | 20 Geelong Road, Footscray |
| Opening hours | 24 hours, 7 days a week |
| Drop-off | Clearly signed vehicle drop-off zone in front of the Emergency Department entrance. |
| Free short-term parking | 30-minute grace period if you exit within 30 minutes. |
| ED care order | Patients are assessed on arrival and treatment is prioritised by medical urgency. Severe illness or injury is seen first. |
| ED treatment areas | 24 acute cubicles, 3 resus cubicles, 9 fast-track cubicles and 16 short-stay cubicles. |
| Mental health/AOD hub | An 8-bed Mental Health and Alcohol and Other Drugs Hub is due to open later in 2026. |
Alternatives for non-life-threatening conditions
For non-life-threatening issues such as minor infections, fever, nausea, small cuts, rashes, minor burns or possible minor fractures, Western Health points patients to free options such as the Victorian Virtual Emergency Department and local Urgent Care Clinics.
- Victorian Virtual Emergency Department: a 24/7 video-based service where senior emergency nurses and doctors can provide advice, prescribe medications and arrange tests close to home.
- Urgent Care Clinics: face-to-face urgent care for non-life-threatening issues. The closest listed options to Footscray ED include Maribyrnong and Moonee Ponds.
- Children: unless critically unwell, most children may be redirected to a nearby paediatric emergency department.
Footscray Hospital services, clinics and treatment areas
Footscray Hospital is a major teaching hospital providing acute general medical and surgical care, intensive and coronary care, subspecialty medicine, mental health and related clinical support.
| Service group | Examples available at Footscray Hospital |
|---|---|
| Emergency and acute care | Emergency Department, acute medical care, general medicine, intensive care unit, coronary care support and Hospital in the Home. |
| Specialist clinics | Adult Specialist Clinics, Ambulatory Care Unit, Pre-Admission Clinic, Clinic 11 and planned surgery admissions. |
| Surgery | General and endocrine surgery, colorectal surgery, ENT/otolaryngology, endoscopic services, orthopaedics, oral and maxillofacial surgery, thoracic surgery, upper gastrointestinal and hepatobiliary surgery, urology and vascular surgery. |
| Medical specialties | Cardiology, endocrinology and diabetes, dermatology, nephrology, neurology, respiratory and sleep disorders, rheumatology, infectious diseases and geriatric medicine. |
| Cancer and blood services | Cancer services, blood transfusion and related clinical support. |
| Diagnostics and pharmacy | Medical imaging, pathology, pharmacy and perioperative services. |
| Allied health | Audiology, nutrition, occupational therapy, physiotherapy, podiatry, psychology, social work, speech pathology, spiritual care and Rapid Allied Health. |
| Support services | Disability Liaison Service, Wilim Berrbang Aboriginal Health Unit, infection prevention, organ and tissue donation, stomal therapy and Virtual Fracture Clinic. |
| Paediatrics | Paediatrics appears in the Western Health Footscray Hospital service directory, but Emergency Department information notes most children may be redirected unless critically unwell. Confirm the right pathway before attending with a child. |
Inpatient rooms, wards and visitor comfort
Footscray Hospital’s newer inpatient rooms are designed for patient comfort. Western Health describes a mix of single and twin rooms, with shared or private ensuites, Smart TVs, views of nearby parks and suburbs, and a small pull-out bed in rooms.
Each ward has a family lounge and an enclosed balcony accessible to patients and visitors, giving families quieter areas to support recovery during hospital stays.
| Ward feature | Useful patient or visitor detail |
|---|---|
| Room type | Mix of single and twin rooms. |
| Ensuite access | Rooms may have shared or private ensuites. |
| In-room comfort | Smart TVs, views and a small pull-out bed are listed by Western Health. |
| Family areas | Family lounges and enclosed balconies are available on wards. |
| Visiting time | General visiting hours are 12pm to 8pm. |
Footscray Hospital parking entrance, prices and drop-off
The Footscray Hospital public car park can be accessed from both 89 Ballarat Road and 20 Geelong Road. The car park uses licence plate recognition, and payment can be made at automated pay machines or at the exit using a bank payment card if you have not paid earlier.
| Parking item | Details |
|---|---|
| Car park entries | 89 Ballarat Road and 20 Geelong Road, Footscray |
| Short-term grace period | Free within the first 30 minutes if you exit within 30 minutes. |
| ED drop-off | 10-minute drop-off bays are located in front of the Emergency Department. |
| Ballarat Road drop-off | Two-minute and 15-minute patient pick-up/drop-off bays are near the Ballarat Road lower ground entrance. |
| Childcare drop-off | Five free 15-minute drop-off bays for childcare pick-up/drop-off are located in the public car park. |
| Motorbike parking | Dedicated motorbike bays are on the ground level of the public car park. |
| Bicycle racks | Bicycle racks are near the main entrance and near the Emergency Department. |
| Concession validation | Pensioners can validate parking by showing concession at main reception, then paying at the machine with the validation ticket. |
Parking fees Monday to Friday
| Duration | Fee |
|---|---|
| 0–30 minutes | Free |
| 30 minutes to 1 hour | $8.50 |
| 1–2 hours | $12.40 |
| 2–3 hours | $16.40 |
| More than 3 hours / maximum daily rate | $20.80 |
Weekend and concession parking fees
| Parking type | Fee |
|---|---|
| Saturday/Sunday 0–30 minutes | Free |
| Saturday/Sunday 30 minutes to 1 hour | $8.20 |
| Saturday/Sunday more than 1 hour / maximum daily rate | $12.40 |
| Pensioner/concession flat rate with valid concession | $7.20 |
Public transport to Footscray Hospital
Footscray Hospital is accessible by tram, train, bus, bicycle and car. Check current routes and disruptions before leaving, especially if you are attending an early appointment or a time-sensitive clinic.
| Transport option | How to reach Footscray Hospital |
|---|---|
| Tram | Route 82 runs between Moonee Ponds and Footscray. The Geelong Road/Droop Street stop is closest to Footscray Hospital. |
| Train | Use Sunbury, Werribee or Williamstown Metro lines, or Ballarat, Bendigo or Geelong V/Line services to Footscray Station, then take Route 82 tram to Geelong Road/Droop Street. |
| Bus 406 | Runs between Keilor East and Footscray via Avondale Heights and Maribyrnong, stopping near Victoria University/Ballarat Road. |
| Bus 409 | Runs between Yarraville and Highpoint Shopping Centre via Footscray, stopping near Stirling Street/Moore Street or Footscray City College/Farnsworth Avenue. |
| Bicycle | Bicycle racks are near the main entrance and the Emergency Department. |
Finding your way inside Footscray Hospital
Footscray Hospital has interactive wayfinding to help patients, families and visitors find departments, wards and services. Kiosks are available at entries, and visitors can access real-time maps and directions from a smartphone.
Volunteer visitor guides
Trained volunteer visitor guides are based at the volunteer desk inside the main entrance. They can help with directions and with using wayfinding or patient check-in screens.
Mareingalk lifts
The blue-tiled Mareingalk lifts are to the left of main reception and rise to Level 4.
Bundha lifts
The green-tiled Bundha lifts are to the right of main reception and rise to Level 10.
Appointment navigation
After kiosk check-in, watch for a text message and waiting area screen number telling you when to go to your appointment location.
Footscray Hospital cafés, pharmacy, shops and amenities
The hospital precinct includes a central Village Green, cafés, a general store, Australia Post parcel collection, retail pharmacy, gift shop, op shop, childcare, private medical clinics, a gym, the Wilim Berrbang Aboriginal Health Unit and a community centre.
| Amenity | Location or useful detail |
|---|---|
| Village Green | Central outdoor open space with a small playground, connecting hospital precinct buildings. |
| Alleyway Kitchen | Ground level, Tiernan Street building; Chinese cuisine, noodles, soups, dumplings and dim sims. |
| Frankie café kiosk | Level 1 in the main building via Mareingalk lifts; coffee, takeaway options and pastries. |
| The Little Social | Ground level, Federal Street building; social enterprise café powered by Youth Projects. |
| Mavis & Rome | Main entrance; coffee and grab-and-go meals. |
| Milk & Moss | Ground floor of the Victoria University building; hospital’s largest café with dine-in, takeaway and outdoor seating. |
| Shuji Sushi | Ground level, Tiernan Street building; Japanese meals including sushi, bowls, ramen and bento boxes. |
| Zuppa café | Level 4 of the main building via Mareingalk lifts; healthy fast food with views over Footscray Park and the CBD. |
| Zuppa grab-and-go kiosk | Ground level of the Acute Tower near Bundha lifts; salads, bowls, drinks, ice creams and coffee. |
| HealthSmart Pharmacy | Ground level, Victoria University building; retail pharmacy and wellness products. |
| The General Store | Ground level, Tiernan Street building; convenience products and Australia Post parcel collection point. |
| Footscray Hospital Gift Store | Ground level of the Acute Tower near Bundha lifts; flowers, cards, candles, art, books and treats. |
| Western Health Op Shop | Ground level, Tiernan Street building; donated goods supporting Western Health services. |
| Vive Healthclub | Ground level, Federal Street building; recovery, strength, cardio, weights, saunas, cold plunge and wellness consultation rooms. |
| Childcare | Level 4, Tiernan Street building; rooftop childcare centre run by Kool Beanz in partnership with Western Bulldogs, with about 90 spaces and priority for Western Health staff and volunteers. |
| Community Centre | Ground level, fronting the Village Green. Multi-purpose space for Western Health staff, volunteers and local community groups, with seating capacity up to 150 and standing capacity up to 180. |
What to bring to a Footscray Hospital appointment
Your appointment letter may include special preparation instructions. For most appointments, clinic visits, imaging visits or planned admissions, bring the documents and items below.
Documents and cards
- Appointment letter, SMS or email confirmation
- Medicare card
- Photo ID
- GP or specialist referral
- Private health insurance details if relevant
- Concession card, pension card or Health Care Card if relevant
- DVA, TAC or WorkCover claim details if relevant
- Recent test results, scans or specialist letters if requested
Health and practical items
- Current medication list and medicines
- Allergy information
- Glasses, dentures, hearing aids or mobility aids
- Phone and charger for longer visits
- Comfortable clothes and shoes
- Payment card for parking or pharmacy purchases
- Interpreter request details if needed
Questions to ask before going to Footscray Hospital
Use this quick call script when you are not sure about appointment location, referral status, fees or parking.
- “Which entrance should I use for this appointment or service?”
- “Is my appointment at 89 Ballarat Road or should I enter from Geelong Road?”
- “Do I need a current referral from my GP or specialist?”
- “Do I need to fast, stop medication or bring test results?”
- “Can I check in using my Medicare card or appointment letter barcode?”
- “Is there any out-of-pocket fee, private patient cost or billing form I should know about?”
- “Where is the closest accessible drop-off or parking area?”
- “How do I validate concession parking?”
- “Can I request an interpreter for my appointment?”
- “Are there any visitor restrictions for the ward I am visiting?”
Official Footscray Hospital links for contact, appointments and parking
| Need | Official link |
|---|---|
| Footscray Hospital official page | Western Health Footscray Hospital |
| Western Health contact details | Western Health contact us |
| Adult Specialist Clinics | Western Health Adult Specialist Clinics |
| Emergency Departments | Western Health Emergency Departments |
| Hospital project information | VHBA New Footscray Hospital |
| State health announcement | Victorian Department of Health announcement |
| Victorian Virtual Emergency Department | Victorian Virtual ED |
Footscray Hospital FAQs
What is the address of Footscray Hospital?
Footscray Hospital is located at 89 Ballarat Road, Footscray VIC 3011, Australia.
What is the Footscray Hospital phone number?
The main Footscray Hospital phone number is (03) 8345 6666.
Where is the Footscray Hospital Emergency Department entrance?
The Emergency Department entrance is at 20 Geelong Road, Footscray. The ED can also be accessed from the hospital precinct at 89 Ballarat Road.
Is Footscray Hospital Emergency Department open 24 hours?
Yes. Footscray Hospital Emergency Department is open 24 hours a day, 7 days a week. For life-threatening emergencies, call 000.
What are Footscray Hospital general clinic hours?
General clinics are listed as 8:30am to 5:30pm, and after-hours clinics are listed as 5:30pm to 9:00pm.
How do I contact Adult Specialist Clinics at Footscray Hospital?
For Adult Specialist Clinics enquiries, call (03) 8345 6490 Monday to Friday, 8:30am to 4:30pm, excluding public holidays.
What are the visiting hours at Footscray Hospital?
Footscray Hospital visiting hours are listed as 12pm to 8pm. Some wards may have special rules, so check with the ward before visiting.
How much is parking at Footscray Hospital?
Monday to Friday parking is free for 0–30 minutes, $8.50 for 30 minutes to 1 hour, $12.40 for 1–2 hours, $16.40 for 2–3 hours and $20.80 for more than 3 hours. Weekend and concession rates are different.
Is there concession parking at Footscray Hospital?
Yes. Pensioner and concession parking is listed as a $7.20 flat rate with a valid concession. Pensioners can validate parking by showing concession at main reception.
Which public transport goes to Footscray Hospital?
Route 82 tram stops closest at Geelong Road/Droop Street. Train passengers can get off at Footscray Station and take Route 82 tram. Bus routes 406 and 409 also stop near the hospital precinct.
Source and update note
This guide is based on official Western Health, Victorian Department of Health and Victorian Health Building Authority information for Footscray Hospital address, Emergency Department entry, opening hours, appointments, services, transport, parking, amenities and patient support. Hospital details can change, so always confirm urgent, clinical, appointment or billing questions directly with Western Health.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.