Peninsula University Hospital Frankston patient contact guide
Frankston Hospital is now officially known as Peninsula University Hospital. Many patients still search for the old Frankston Hospital name, but the current public hospital site is listed by Bayside Health Peninsula at 2 Hastings Road, Frankston VIC 3199.
This guide brings together the practical details patients and visitors usually need before visiting: address, phone number, Emergency Department access, outpatient appointment contact, referrals, visiting hours, parking fees, transport, map, patient support, feedback contacts and official links.
Peninsula University Hospital address, phone and emergency details
| Common search name | Frankston Hospital |
|---|---|
| Current official name | Peninsula University Hospital |
| Health service | Bayside Health Peninsula, formerly Peninsula Health |
| Main address | 2 Hastings Road, Frankston VIC 3199, Australia |
| Main switchboard | (03) 9784 7777 |
| Emergency Department | Level 1, Building A, Peninsula University Hospital, 2 Hastings Road, Frankston VIC 3199. Enter via Gate 3. |
| Emergency hours | 24 hours a day, 7 days a week |
| General visiting hours | 8:00am – 8:00pm, unless ward-specific restrictions apply |
| Specialist Outpatient Clinics | (03) 9784 2600, Monday to Friday, 8:30am – 4:00pm |
| CARE CALL | 1800 PH CARE / 1800 742 273 if you are worried a patient is getting worse after speaking to ward staff |
| Mental Health Triage | 1300 792 977, 24 hours, 7 days |
| Official website | Peninsula University Hospital official page |
Frankston Hospital map and directions to Hastings Road
The main public hospital site is on Hastings Road in Frankston. For the new main entrance, use Gate 2, Yuille Street. For the Emergency Department, use Gate 3, Hastings Road. Always follow hospital signage and your appointment letter because wards, clinics and entrances may differ.
Map tip: parking and entrance choice matters. P1 is recommended for the main tower and Building T access; P3 is useful for East Entrance or Integrated Health Centre access.
Before you go: choose the right entrance, contact or service
Go to Emergency if urgent
Use the Emergency Department for serious injury, sudden severe illness or urgent deterioration. The ED is open 24 hours at Level 1, Building A, with access via Gate 3 on Hastings Road.
Call 000 if the condition is life-threatening.
Use Specialist Outpatients for planned care
Specialist Outpatient Clinics are planned, non-admitted services. You need a referral from a GP, specialist or current doctor before an appointment can be arranged.
Call (03) 9784 2600 for outpatient questions.
Use CARE CALL for inpatient worry
If you are worried a loved one in hospital is getting worse, first tell the nurse, then ask for the nurse in charge. If still worried, call 1800 742 273 and ask to make a CARE CALL.
Use feedback team for complaints or compliments
For non-urgent feedback, contact the Consumer Experience and Feedback team on (03) 9784 7298 or email feedback@phcn.vic.gov.au.
Main entrance, Emergency entrance and campus wayfinding
The redevelopment created a new main entrance and changed some internal travel paths. If you are attending a ward or service in the new tower, ICU or Westernport Ward, use the new Main Entrance unless your appointment letter says otherwise.
| Need | Use this access point | Practical note |
|---|---|---|
| Main hospital entrance | Gate 2, Yuille Street | Use this for the new Main Entrance and many ward or tower visits. |
| Emergency Department | Gate 3, Hastings Road | Use for emergency presentation, urgent arrival or ED pick-up/drop-off. |
| Main tower / Building T | Main Entrance Atrium | Use public lifts in Building T. Reception is located in the Main Entrance Atrium. |
| East Entrance / former main entrance | Follow yellow line and signs | Construction may affect the path between East Entrance and Main Entrance. Follow current hospital signage. |
| Public parking | P1 via Gate 1 or P3 via Gate 5 / Gate 6 | P1 is recommended for the main tower; P3 is recommended for East Entrance and Integrated Health Centre access. |
Specialist Outpatient appointments, referrals and waitlist process
Specialist Outpatient Clinics at Bayside Health Peninsula provide planned, non-admitted medical, nursing and allied health services for patients who need specialist assessment or treatment that is not available from a GP or community health provider.
| Appointment step | What happens | What patients should do |
|---|---|---|
| Referral needed | A GP, specialist or current doctor must complete and submit the referral. | Ask your referring doctor to include enough clinical information, test results and urgency details. |
| Referral review | The outpatient team reviews the referral and determines urgency. | Keep your phone available because urgent appointments may be arranged by phone or SMS. |
| Urgent referral | The hospital may contact you via text or phone to arrange an appointment. | Respond quickly and confirm the location, entrance and clinic level. |
| Routine referral | You may receive an SMS confirming waitlist status and be contacted when an appointment is available. | Call the outpatient number if your contact details change or if your condition changes. |
| Referral accepted | The clinic proceeds with scheduling based on urgency. | Check whether the appointment is face-to-face, phone or telehealth. |
| Referral declined or incomplete | The hospital may contact you or your GP if information is missing or another service is suggested. | Follow up with your GP to update the referral or choose the correct care pathway. |
Specialist Outpatient Clinics contact
- Phone: (03) 9784 2600
- Hours: Monday to Friday, 8:30am – 4:00pm
- Use this number for outpatient questions, appointment changes, waitlist questions and referral-related help.
Emergency Department access and what to expect
The Emergency Department at Peninsula University Hospital is open 24 hours, 7 days a week. It is for urgent care, serious illness, injury or sudden deterioration. Patients are assessed by clinical urgency rather than arrival order.
| Emergency detail | Information |
|---|---|
| ED location | Level 1, Building A, Peninsula University Hospital, 2 Hastings Road, Frankston VIC 3199 |
| Entry | Enter via Gate 3, Hastings Road |
| Phone | (03) 9784 7777 |
| Hours | 24 hours, 7 days a week |
| Visitors in ED | Visitors may be permitted, but only two visitors at a time due to space limits. Visitors may be asked to leave during examinations or procedures. |
| Family enquiries | Nominate one family member to make phone enquiries and pass updates to others. This helps staff focus on patient care. |
| ED parking | Short-term pick-up/drop-off is available near the ED via Gate 3. Longer-term parking should use visitor parking such as P1. |
| After-dark safety | If leaving the Emergency Department after dark, ask staff at the desk if a security guard can accompany you to your car. |
Alternatives for urgent but non-life-threatening care
If the problem is urgent but not life-threatening, Bayside Health Peninsula directs patients to consider alternatives such as Urgent Care Clinics, the Victorian Virtual Emergency Department, Nurse-on-Call and local GP options. For 24-hour health advice, Healthdirect can be contacted on 1800 022 222.
Hospital services, wards and patient care areas
Peninsula University Hospital provides emergency and acute services, mental health, primary care, community services and sub-acute/rehabilitation. The new hospital tower also expanded bed capacity, operating theatres, maternity, paediatric, mental health, oncology and emergency care spaces.
| Service or area | What patients should know |
|---|---|
| Emergency Department | Open 24 hours, 7 days for urgent and emergency presentations. Use Gate 3, Hastings Road. |
| Acute medical and surgical care | The hospital provides acute inpatient and surgical care, with expanded operating theatre capacity in the new redevelopment. |
| Specialist Outpatient Clinics | Planned specialist medical, nursing and allied health appointments. Referral required from GP, specialist or current doctor. |
| Diagnostic services | Outpatient clinic information includes diagnostic services such as pathology and imaging where clinically required. |
| Mental health services | The redevelopment includes enhanced mental health spaces, and Mental Health Triage is available on 1300 792 977. |
| Oncology services | The redevelopment includes enhanced oncology services. Confirm clinic location and appointment instructions before attending. |
| Maternity and paediatric services | The new tower includes expanded maternity and paediatric spaces. Always confirm the correct entrance, ward or clinic because maternity and child-related pathways can be specific. |
| ICU | ICU visitors should follow ward-specific visiting guidance. ICU generally encourages visiting between 10:00am and 8:00pm, with limits at the bedside. |
| Rehabilitation and sub-acute care | Sub-acute and rehabilitation services are part of the broader Bayside Health Peninsula service network. Confirm the correct site before travelling. |
| Community and primary care | Some services are delivered through community or outpatient locations, so check your appointment letter for the exact address. |
Doctor rosters, specialist availability and clinic days can change. Do not rely on a third-party page for a specific doctor’s schedule. Confirm directly with the hospital or the clinic listed on your appointment letter.
Frankston Hospital parking fees, car parks and concession rates
Paid visitor and patient parking is available at Peninsula University Hospital, subject to availability. Parking is available 24 hours a day, seven days a week. Peak parking queues may occur between 11:00am and 3:00pm, so allow extra time for appointments.
| Parking need | Where to go | Practical detail |
|---|---|---|
| Main tower / Building T | P1 public multi-level car park via Gate 1, Yuille Street | Recommended car park for the main tower and main entrance. |
| East Entrance / Integrated Health Centre | P3 via Gate 5 or Gate 6 from Hastings Road | Recommended for East Entrance or Integrated Health Centre access. Maximum height clearance is 2.1 metres. |
| Emergency pick-up/drop-off | Gate 3, Hastings Road | Limited short-term parking for picking up or dropping off a loved one near the Emergency Department. |
| Disabled parking | ED Drop Off Area or public multi-level car parks | Available for holders of disabled parking permits. |
Peninsula University Hospital car parking rates
| Time period | Standard rate | Concession rate |
|---|---|---|
| 30 minutes | Free | No charge |
| Up to 1 hour | $10.00 | $5.00 |
| Up to 2 hours | $12.00 | $6.00 |
| Up to 3 hours | $14.00 | $7.00 |
| Up to 4 hours | $16.00 | $8.00 |
| Over 4 hours / maximum daily rate | $18.00 | $9.00 |
| Weekly rate | $54.00 | $27.00 |
Accepted concession cards for parking discount
- Centrelink Pensioner Concession Card
- Veterans’ Affairs Pensioner Concession Card
- Centrelink Health Care Card
- Veterans Affairs Card holders
Public transport, train, bus and taxi access
Peninsula University Hospital is close to public transport networks and can be reached by bus, train or taxi. If using public transport, check current routes and service times with Public Transport Victoria before travelling.
| Transport option | Details |
|---|---|
| Train | Peninsula University Hospital is about a 15-minute walk from Frankston Train Station. |
| Hastings Road buses | Routes 774, 775, 776, 782 and 783 service Hastings Road. |
| Yuille Street buses | Routes 772, 773 and 774 service Yuille Street. |
| Taxi | Frankston Taxi Service: 03 9786 3322. 13CABS Melbourne: 132 227. |
| Ride share | Ride-share apps may be used, but confirm the best drop-off point based on your entrance or clinic. |
Visiting hours, visitor rules and inpatient support
General visiting hours at Peninsula University Hospital are between 8:00am and 8:00pm. Some wards, intensive care areas, mental health units, maternity areas, paediatric areas or infection-control situations may have additional restrictions.
General visitor principles
- Do not visit if you feel unwell.
- Do not visit if you recently tested positive for COVID-19 unless you have an exemption under exceptional circumstances.
- Practice hand hygiene while inside the health service.
- Follow ward instructions for masks, visitor numbers and quiet times.
Emergency Department visitors
- Only two visitors may be permitted at a time due to space limits.
- Visitors may be asked to leave during examinations or procedures.
- Nominate one family member for phone enquiries.
- Call (03) 9784 7777 for ED patient enquiries.
Medicare, private patients, overseas patients and billing contacts
As a Victorian public hospital, Peninsula University Hospital provides care through public hospital pathways. Billing depends on Medicare eligibility, private patient choice, overseas patient status, insurance, DVA status, TAC, WorkCover or other arrangements.
| Patient type | What to know | What to bring or ask |
|---|---|---|
| Medicare public patient | Public hospital treatment is generally handled through Medicare/public hospital arrangements when eligible. | Bring Medicare card, referral if required, photo ID and any appointment letter. |
| Private patient | You may have private patient options depending on your admission, specialist and health fund. | Ask about gap, excess, discharge medications, health fund cover and billing consent. |
| Overseas patient | Overseas patients may need to pay fees and should request an up-to-date quote before admission. | Bring passport photo ID, visa, overseas address, local address and insurance membership card if insured. |
| DVA patient | DVA patients should provide DVA card details and ask the hospital to confirm the correct billing pathway. | Bring DVA card and any relevant referral or claim details. |
| TAC or WorkCover | If treatment relates to a transport accident or workplace injury, billing may need the claim details. | Bring claim number, insurer details and employer/accident documents if relevant. |
Overseas patient help
Overseas patients can contact Private Patient Services Officers on (03) 9784 8385 for help before or during admission.
Private billing enquiry email
Appointment checklist: documents, medicines and practical items
Bring the documents and items that help staff confirm your identity, referral, billing pathway, medication and care plan. Your appointment letter or admission instructions should always be followed first.
Documents and cards
- Appointment letter, SMS or booking confirmation
- Medicare card
- Photo ID
- GP or specialist referral
- Private health insurance details
- Concession card, DVA card, TAC claim or WorkCover claim details if relevant
- Passport, visa and insurance membership card for overseas patients
- Recent test results, scans, pathology reports or discharge summaries if requested
Health and personal items
- Current medication list and medicines
- Details of allergies or previous adverse reactions
- Glasses, dentures, hearing aids or mobility aids
- Comfortable clothing and footwear
- Phone charger for longer visits
- Parking payment card or cash if driving
- Support person’s phone number if needed
Free WiFi, interpreter help, medical records and patient information
| Need | Contact or detail |
|---|---|
| Free WiFi | Free WiFi is available at Bayside Health Peninsula sites. Search for the “phguest” WiFi network. No password is required. |
| Interpreter support | Ask hospital staff if you need an interpreter. Bayside Health Peninsula says an interpreter can be arranged when needed. |
| Privacy / FOI / medical record requests | Email PIRU@phcn.vic.gov.au or post requests to Privacy and Information Release Unit, Legal Services, Compliance and Risk, Bayside Health – Peninsula, PO Box 52, Frankston VIC 3199. |
| Feedback or complaint | Email feedback@phcn.vic.gov.au or call (03) 9784 7298, Monday to Friday, 9:00am – 3:00pm. |
| Aboriginal Hospital Liaison Officer | Email AboriginalHospitalLO@phcn.vic.gov.au. |
| Disability Services Team | Email CHDisabilityServices@phcn.vic.gov.au. |
New hospital tower, redevelopment and current name change
Peninsula University Hospital opened to patients on 20 January 2026 after the major redevelopment of Frankston Hospital. The redevelopment delivered a 12-level hospital tower, rooftop helipad, 130 more beds, 15 new operating theatres, an expanded Emergency Department and new spaces for maternity, paediatric, mental health and oncology services.
For searchers, this means old mentions of “Frankston Hospital” can still appear online, but the current official public hospital name is Peninsula University Hospital.
Peninsula University Hospital fly-through video
This hospital redevelopment video gives a visual overview of the new clinical services tower, including the main entrance, patient rooms, operating theatre areas and rooftop helipad. It is useful for visitors who want to understand the new hospital layout before attending.
Questions to ask before visiting Frankston Hospital
Use this short call checklist before travelling, especially if your appointment letter is unclear or you are visiting a ward for the first time.
- “Is my appointment at Peninsula University Hospital, Frankston Public Surgical Centre or another Bayside Health Peninsula site?”
- “Which gate, entrance, building, level and clinic desk should I use?”
- “Is my appointment face-to-face, phone or telehealth?”
- “Do I need a current GP or specialist referral?”
- “Should I use P1, P3 or Emergency drop-off parking?”
- “Is there any Medicare, private patient, overseas patient or concession billing step?”
- “Which documents, medicines, scans or test results should I bring?”
- “Are the visiting hours or ward rules different for this patient?”
- “Can an interpreter or disability support be arranged?”
- “If I am worried about the patient, when should I use CARE CALL?”
Official links for Frankston Hospital contact, parking and appointments
| Need | Official link |
|---|---|
| Hospital location page | Peninsula University Hospital official page |
| Contact page | Bayside Health Peninsula contact page |
| Campus map and entrances | Peninsula University Hospital map |
| Emergency Department access | Accessing Emergency Departments |
| Specialist Outpatient Clinics | Specialist Outpatient Clinics |
| Parking information | Parking at Peninsula University Hospital |
| Public transport | Getting to Peninsula University Hospital |
| Visitor guidelines | Visitor Guidelines |
| Feedback and complaints | Provide feedback |
| Redevelopment and name change | Peninsula University Hospital officially opens |
Frankston Hospital FAQs
What is Frankston Hospital called now?
Frankston Hospital is now officially known as Peninsula University Hospital. The hospital opened under the new name on 20 January 2026 after the major redevelopment.
What is the address of Frankston Hospital?
The current official address is Peninsula University Hospital, 2 Hastings Road, Frankston VIC 3199, Australia.
What is the main phone number for Frankston Hospital?
The main switchboard phone number is (03) 9784 7777.
Is the Frankston Hospital Emergency Department open 24 hours?
Yes. The Emergency Department at Peninsula University Hospital is open 24 hours a day, 7 days a week. In a life-threatening emergency, call 000.
Where is the Emergency Department entrance?
The Emergency Department is on Level 1, Building A, Peninsula University Hospital, 2 Hastings Road, Frankston VIC 3199. Enter via Gate 3 on Hastings Road.
What are the visiting hours at Peninsula University Hospital?
General visiting hours are 8:00am to 8:00pm. Some wards or patient situations may have different rules, so check with the ward before visiting.
How do I contact Specialist Outpatient Clinics?
Call Specialist Outpatient Clinics on (03) 9784 2600, Monday to Friday between 8:30am and 4:00pm.
Do I need a referral for Specialist Outpatient Clinics?
Yes. For an outpatient appointment, you need a referral from your GP, another specialist or your current doctor.
How much is parking at Frankston Hospital?
Parking is free for the first 30 minutes. Standard rates are $10 up to 1 hour, $12 up to 2 hours, $14 up to 3 hours, $16 up to 4 hours and $18 for over 4 hours or maximum daily rate. Weekly parking is $54. Concession rates are 50% off where eligible.
Which car park should I use at Peninsula University Hospital?
P1 via Gate 1 on Yuille Street is recommended for the main tower and Building T. P3 via Gate 5 or Gate 6 from Hastings Road is recommended for East Entrance or Integrated Health Centre access.
Is Peninsula University Hospital close to Frankston Station?
Yes. Peninsula University Hospital is about a 15-minute walk from Frankston Train Station.
What bus routes go to Peninsula University Hospital?
Hastings Road routes include 774, 775, 776, 782 and 783. Yuille Street routes include 772, 773 and 774.
What should I bring to a Frankston Hospital appointment?
Bring your appointment letter or SMS, Medicare card, photo ID, referral, medication list, private insurance or concession details if relevant, and any scans or test results requested by the clinic.
Who do I call if I am worried about a patient getting worse?
First tell the nurse, then ask for the nurse in charge if still worried. If you remain concerned, call 1800 PH CARE / 1800 742 273 and ask to make a CARE CALL.
How do I give feedback or make a complaint?
Contact the Consumer Experience and Feedback team by email at feedback@phcn.vic.gov.au or phone (03) 9784 7298, Monday to Friday from 9:00am to 3:00pm.
Source and update note
This guide is based on official Bayside Health Peninsula, Healthdirect and Victorian Health Building Authority information for Peninsula University Hospital, formerly Frankston Hospital. It covers contact details, address, emergency access, parking, transport, outpatient referrals, visitor guidance, feedback contacts and patient support.
Hospital phone numbers, car park fees, visiting rules, clinic locations, doctor rosters and outpatient processes can change. Always confirm urgent or appointment-specific details directly with the hospital before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.