Western Health bayside hospital planner
Williamstown emergency hours, appointments, map, parking and patient guide
Williamstown Hospital is a Western Health public hospital in Williamstown, Victoria. This guide is built for people who need practical answers before calling, attending the Emergency Department, checking outpatient appointment steps, planning transport, visiting a patient, finding the right entrance or preparing for surgery, dialysis, rehabilitation or imaging.
The key official details are placed inside this page first: address, phone, emergency hours, outside-hours alternatives, map, parking, train and bus access, referral steps, patient enquiry contact, interpreter support, fees, what to bring, ward/day procedure details, feedback steps and action links.
For a life-threatening emergency in Australia, call 000. Williamstown Hospital Emergency Department is not open overnight; outside its ED hours, Western Health directs people to Footscray Hospital or Sunshine Hospital.
Check urgency
000 for life-threatening emergencies; Williamstown ED is 8:00am to 10:30pm.
Confirm appointment
Use referral letter, SMS, Adult Specialist Clinics phone or patient enquiry form.
Plan arrival
Railway Crescent, free parking, Route 471 bus and Williamstown Beach Station nearby.
Bring documents
Medicare, referral, medicines, scans, concession card, TAC/WorkCover details if relevant.
Fast answer: Williamstown Hospital address, phone and opening hours
Emergency Department
Open daily 8:00am to 10:30pm
Emergency entrance is off Railway Crescent.
Call 000 for life-threatening emergencies.
After-hours emergency
Outside 8:00am to 10:30pm
Western Health directs patients to Footscray Hospital or Sunshine Hospital.
Do not wait if symptoms are severe.
| Official hospital name | Williamstown Hospital |
|---|---|
| Health service | Western Health |
| Address | Railway Crescent, Williamstown VIC 3016 |
| Common directory address format | 77B Railway Crescent, Williamstown VIC 3016 |
| Main phone | (03) 9393 0100 |
| Fax listed by healthdirect | (03) 9393 0186 |
| Hospital opening hours | 8:00am to 10:30pm |
| Visiting hours | 12:00pm to 8:00pm daily. Lower West Ward lists 2:00pm to 8:00pm unless arranged with the nurse in charge. |
| Emergency Department hours | Open daily from 8:00am to 10:30pm. |
| Official website | Williamstown Hospital official Western Health page |
What should you do first?
| Your situation | Best next step | Important detail |
|---|---|---|
| Life-threatening emergency | Call 000 immediately. | Use 000 for chest pain, stroke symptoms, severe breathing trouble, major injury, collapse, poisoning, major bleeding or severe allergic reaction. |
| Need Emergency Department care between 8:00am and 10:30pm | Attend Williamstown Hospital Emergency Department or call the hospital if unsure. | Patients are assessed on arrival and treatment is prioritised by medical urgency. |
| Need emergency help outside 8:00am to 10:30pm | Go directly to Footscray Hospital or Sunshine Hospital, or call 000 if severe. | Williamstown Hospital ED is not open overnight. |
| Minor, non-life-threatening condition | Consider Victorian Virtual Emergency Department or Nurse-on-Call. | Virtual ED is free for Victorians and operates 24/7 for non-life-threatening conditions. |
| Need to change specialist outpatient appointment | Use Western Health Patient Enquiry Form or call Adult Specialist Clinics. | Phone: (03) 8345 6490, Monday to Friday, 8:30am to 4:30pm, excluding public holidays. |
| Waiting for first specialist appointment | Check your SMS/letter and ask your GP if the referral was accepted. | Urgent referrals are generally seen within 1 month; semi-urgent 2-3 months; routine 3+ months. |
| Need interpreter support | Call Western Health Interpreter Services or tell staff when you arrive. | Phone: (03) 8345 7148, Monday to Friday, 8:30am to 5:00pm; 24/7 telephone interpreting outside hours. |
| Need transport help | Contact Western Health Transport Coordinator at least 5 business days before appointment. | Phone: (03) 8345 1157, Monday to Friday, 8:00am to 4:00pm. |
Williamstown Hospital map, entrances and internal wayfinding
Williamstown Hospital is on Railway Crescent in Williamstown, close to Williamstown Beach Station. The official internal site map shows the main entrance to hospital from Railway Crescent, the Emergency Department entrance near the emergency department area, and key ground-floor departments including main reception, cashier, radiology, medical records, pharmacy, operating suite, Lower West Ward, GEM Ward, Specialised Rehabilitation Program and Wilson Renal Dialysis Unit.
Local arrival shortcut: if you are coming by train, Williamstown Beach Station is across the road and the official hospital map labels it about 100 metres from the hospital. If you are driving, use Railway Crescent for the main entrance and Emergency Department access.
Internal map summary
| Hospital area | Where it appears on the official map | Use it for |
|---|---|---|
| Main entrance / reception | Ground floor, Railway Crescent side | General check-in, directions and first-time hospital arrival. |
| Emergency Department | Ground floor, Emergency Dept entrance near Forster Street side | Emergency presentations during open hours, 8:00am to 10:30pm. |
| Radiology | Ground floor near the operating suite and central corridor | Imaging appointments and radiology-related visits. |
| Pharmacy | Ground floor near cashier/front dialysis area | Hospital-dispensed medicines and pharmacy instructions. |
| Cashier | Ground floor near the front/main hospital entry zone | Payment or billing-related hospital tasks if directed by staff. |
| Medical Records | Ground floor, separate block toward Forster Street side | Records-related directions if Western Health staff direct you there. |
| Wilson Renal Dialysis Unit | Ground floor beside the Emergency Department area | Renal dialysis attendance for patients with scheduled dialysis care. |
| Specialised Rehabilitation Program | Ground floor, Stewart Street side entrance shown on the map | Rehabilitation appointments or program attendance. |
| Geriatric Evaluation and Management Ward | Ground floor, Stewart Street side of the hospital | GEM ward visits and aged-care-related inpatient care. |
| Lower West Ward | Ground floor central ward area | Surgical ward/day procedure-related inpatient and outpatient care. |
| Upper West Ward | First floor | Upper West Ward patient visits, if directed by ward staff. |
| Administration / Conference Room | First floor | Non-public or administrative areas unless staff direct you. |
Emergency Department hours, triage and outside-hours options
Call 000 for life-threatening symptoms. Williamstown Hospital Emergency Department is open daily from 8:00am to 10:30pm, not 24 hours.
| Emergency detail | Verified information | Practical action |
|---|---|---|
| ED opening hours | Open every day from 8:00am to 10:30pm. | Do not assume overnight access at Williamstown Hospital. |
| ED entrance | Emergency entrance is off Railway Crescent, Williamstown. | Follow Emergency Department signage after entering the hospital grounds. |
| Outside ED hours | Western Health directs patients to Footscray Hospital or Sunshine Hospital. | For serious symptoms, call 000 rather than self-driving. |
| Type of patients seen | Western Health states Williamstown Hospital sees adults and children generally with less severe injuries or illness. | Serious illness/injury may be directed or transferred elsewhere. |
| Admission after ED care | Patients who need admission into hospital will be transferred to Footscray Hospital or Sunshine Hospital. | Ask staff where the patient is being transferred and how family can follow up. |
| Triage process | Patients are assessed on arrival and treatment is prioritised based on medical urgency. | Severe injuries or illnesses are treated first, so waiting time may not match arrival order. |
| Nurse-on-Call | 1300 60 60 24 connects Victorians with a registered nurse 24/7. | Use it for after-hours health concerns or when unsure what care is needed. |
| Victorian Virtual ED | Free 24/7 video-based service for Victorians with non-life-threatening conditions such as infections, nausea, minor cuts, rashes, burns or fractures. | Use a smartphone, computer or tablet. Virtual ED clinicians may provide advice, prescribe medications or arrange tests close to home. |
Appointments, referrals, waitlists and outpatient contact
For many specialist appointments, Western Health uses a referral and triage process. Your appointment may be sent by SMS or letter, and your letter will show the clinic, appointment time, arrival time and location. Do not assume every Western Health specialist appointment is at Williamstown Hospital; always check the location in the letter.
Adult Specialist Clinics contact
- Phone: (03) 8345 6490
- Hours: Monday to Friday, 8:30am to 4:30pm, excluding public holidays
- Use the Patient Enquiry Form to change appointment, cancel appointment, be removed from waitlist or update contact details.
- Western Health notes long telephone waits may occur during high-demand periods.
Referral pathway
- See your GP or specialist for a referral.
- Your doctor sends the referral to Western Health.
- Western Health accepts, declines or asks your doctor for missing information.
- If accepted, the referral is reviewed for urgency.
- If urgent, Western Health contacts you to arrange an appointment.
- If routine, you are placed on the waitlist and contacted when an appointment becomes available.
Referral and wait-time details
| Topic | Official detail | Micro-step for patients |
|---|---|---|
| Referral method | Western Health accepts GP and specialist referrals for specialist clinics. | Ask your GP which service they referred you to and when it was sent. |
| How referrals are triaged | Referrals are triaged based on clinical need. | If symptoms worsen, contact your GP and ask whether the referral urgency needs updating. |
| Missing information | Referrals with insufficient information may be returned or delayed. | Make sure your GP includes required tests, symptoms, history and contact details. |
| Urgent referrals | Western Health says urgent appointments are generally seen within 1 month. | Contact your GP if you believe your condition has changed while waiting. |
| Semi-urgent referrals | Western Health lists semi-urgent waiting time as 2 to 3 months. | Keep phone and address details updated to avoid missing appointment communication. |
| Routine referrals | Routine appointments are listed as 3+ months. | Ask your GP about interim management if symptoms continue while waiting. |
| Appointment message | Western Health may send appointment details by SMS or letter. | If an SMS link needs a password, Western Health’s sample says the password is your postcode. |
| What appointment letters may ask you to bring | Medication list, Medicare card, pension/concession card, x-ray/scan results and blood test results. | Prepare these before the day of appointment. |
| Not attending | Western Health notes you may be discharged from the clinic if you do not attend. | Cancel or change early if you cannot attend, so the time can be offered to another patient. |
Doctor schedule safety note: public pages do not provide a reliable day-by-day doctor roster for Williamstown Hospital. Do not publish guessed doctor names, session fees or dates. Use the appointment letter, clinic reception, Adult Specialist Clinics phone line or hospital switchboard to confirm the current treating team.
Williamstown Hospital services and care areas
Western Health describes Williamstown Hospital as a 90-bed facility offering emergency, surgical and community rehabilitation services. The official Williamstown Hospital page lists a broad set of services available here, including surgery, rehabilitation, renal dialysis, radiology/medical imaging, allied health, pharmacy, pathology, geriatric care and transition care.
| Service area | What is verified | What users should confirm |
|---|---|---|
| Emergency Department | Open daily 8:00am to 10:30pm. Sees adults and children generally with less severe injuries or illness. | For overnight or severe emergency care, use 000, Footscray Hospital or Sunshine Hospital as appropriate. |
| Surgery and perioperative care | Williamstown Hospital lists theatre and day procedure services, operating suite, general surgery, ENT surgery, orthopaedics, urology, vascular surgery, plastic/reconstructive surgery and upper gastrointestinal/hepatobiliary surgery. | Confirm operation date, admission time, fasting instructions and escort rules with the hospital. |
| Day Procedure Unit | All patients attending Williamstown Theatre/Day Procedure Unit must be admitted. Patients receiving sedation must be escorted home by a responsible adult who stays with them for 24 hours. | Phone listed for Williamstown Theatre: (03) 8345 0079. |
| Lower West Ward | Combined Surgical Ward and Day Procedure Unit caring for inpatient and outpatient population. Official page lists orthopaedics, urology, general surgery and ENT surgery. | Lower West Ward phone: (03) 9393 0179. Visiting hours: 2:00pm to 8:00pm unless arranged with nurse in charge. |
| Rehabilitation | Official pages/map list Specialised Rehabilitation Program, rehabilitation, geriatric evaluation and management, restorative care and transition care services. | Use your referral/appointment letter to confirm the exact entrance and program area. |
| Renal dialysis | The official map labels Wilson Renal Dialysis Unit and front dialysis; Western Health lists nephrology/renal and chronic satellite haemodialysis services at Williamstown. | Dialysis schedule, transport and parking needs should be confirmed with your renal team. |
| Medical imaging / radiology | Radiology appears on the official ground-floor map and medical imaging is listed as a service. | Bring referral/request form, Medicare/DVA card if eligible, prior images and TAC/WorkCover claim number if relevant. |
| Pathology | Pathology is listed by Western Health as a service. | Confirm collection location, opening hours and whether tests are linked to your appointment. |
| Pharmacy | Pharmacy is shown on the official ground-floor map. | Hospital pharmacy medicines may create out-of-pocket costs even when most public patient care is Medicare-covered. |
| Allied health | Williamstown Hospital’s listed services include physiotherapy, occupational therapy, nutrition, social work, speech pathology, podiatry and psychology. | Some community or allied health programs may require referral or appointment confirmation. |
| Cardiac rehabilitation | Cardiac Outpatient Rehabilitation Services are listed for Williamstown Hospital. | Confirm program schedule, referral status and what clothing/shoes to wear. |
| Cancer services | Cancer services are listed on the Williamstown Hospital service list. | For chemotherapy or oncology-related care, verify site, appointment type and medicine/test instructions. |
| Mental health and wellbeing support | Western Health lists mental health and wellbeing support as an available service area. | For urgent mental health crisis, use emergency services or the relevant crisis support pathway; do not wait for a directory page. |
| Paediatrics | Paediatrics is listed as an available service area; Williamstown ED also sees children generally with less severe injuries or illness during ED hours. | Children with serious illness/injury may need a paediatric emergency department or transfer to another site. |
Parking, train, bus and transport help
Parking
- Free car parking is available opposite the main hospital entrance in Railway Crescent.
- Limited spaces are also available on Stewart Street.
- No official paid parking fee was found for Williamstown Hospital on the Western Health hospital page.
- Arrive early for appointments because free hospital parking can be limited.
Public transport
- Bus Route 471 stops on Osborne Street behind the hospital and nearby on Victoria Street.
- Williamstown Beach Station is across the road from the hospital.
- The official map marks Williamstown Beach Train Station as about 100 metres from the hospital.
- Use Public Transport Victoria for current times before travelling.
Transport support for appointments
| Need | Western Health guidance | Contact/action |
|---|---|---|
| Non-emergency patient transport | May be available if clinically unable to travel by other means, such as severe immobility, disorientation or need for specialised vehicle/staff support. | Contact Transport Coordinator Monday to Friday, 8:00am to 4:00pm: (03) 8345 1157. |
| Transport request timing | Western Health asks people to request transport at least 5 business days before the appointment. | Do not wait until the appointment day. |
| Concession support for transport | Government funding supports non-emergency patient transport for people with current Pensioner Concession Card or Health Care Card. | If you do not have one, Western Health recommends current Ambulance Victoria membership. |
| Escort/carer need | Western Health may require a carer or escort because nursing staff cannot always supervise waiting areas. | Ask at the time of transport request. |
| Aged care facilities | Aged care facilities require an escort at every appointment. | Facility staff should organise escort arrangements early. |
| Travel over 100 km | Rural/regional patients travelling more than 100 km may be eligible for Victorian Patient Transport Assistance Scheme subsidy. | Check VPTAS before travel if distance applies. |
| TAC or WorkCover transport/billing | TAC claim is needed for transport accident cases; workplace injuries must be reported to employer within 30 days for WorkCover eligibility. | Give Western Health valid claim/employer details to avoid billing delays. |
Transport safety: non-emergency patient transport is not a substitute for taxis, family transport, private vehicle, public transport or avoiding parking difficulty/cost.
Visiting hours, ward-specific rules and discharge notes
| Visit type | Verified detail | What to do |
|---|---|---|
| General hospital visiting | Daily from 12:00pm to 8:00pm. | Check with ward before travelling if patient is in a special unit or has restrictions. |
| Lower West Ward visiting | 2:00pm to 8:00pm. | Speak with nurse in charge if you need to visit outside these hours. |
| Lower West Ward admission | Patients are admitted through Emergency or are patients needing to stay in hospital to recover from surgery. | Ask staff whether the patient is in Lower West Ward, GEM Ward or another area. |
| Surgical discharge from Lower West Ward | Patients receive post-surgery care information, follow-up appointments and an education pamphlet from the discharge nurse. | Western Health states all Lower West Ward patients should be discharged by 10:00am. |
| Day procedure discharge | Discharge nurse provides post-procedure care information and follow-up appointment details. | Patients who had sedation must be escorted home by a responsible adult who stays with them for 24 hours. |
| After day procedure | Western Health says the Day Procedure Unit discharge nurse contacts day-procedure patients the day after surgery. | Keep phone available and follow written discharge instructions. |
Medicare, private insurance, TAC, WorkCover and possible fees
Medicare public patient
Western Health states that if you have a valid Medicare card, most medical and healthcare services received as a public patient at Western Health will be covered.
Possible out-of-pocket items
Western Health says out-of-pocket expenses may still apply for medicines dispensed by hospital pharmacy, mobility aids or homecare equipment such as medical boots or bed frames, and radiology.
Medicare-ineligible patients
If you are not eligible for Medicare, Western Health says you need to pay for medical treatment or care and organise payment with the Patient Liaison Officer before treatment where possible.
Estimates and emergencies
Western Health says charges vary depending on treatment and private insurance. Where possible, estimates are provided before treatment. In urgent or emergency situations, treatment may proceed without prior approval and full payment is still required upfront.
| Billing situation | What Western Health says | Micro-step |
|---|---|---|
| Valid Medicare card | Most public patient medical and healthcare services are covered. | Still bring Medicare card and ask about pharmacy/radiology/equipment costs. |
| Private health insurance | Patients may elect to be admitted as public or private patients in a public hospital. | Ask Western Health and your health fund about excess, gap and doctor choice before admission. |
| TAC | Costs are mostly covered if you have a valid TAC claim and the services are covered under the claim. | Lodge TAC claim and provide claim details early. |
| WorkCover | Costs are mostly covered if you have a valid WorkCover claim and the services are covered under the claim. | Report workplace injury to employer within 30 days and provide employer/claim details. |
| Unpaid accounts | Western Health says outstanding accounts may be referred to AusHealth, its authorised partner for unpaid accounts. | Use only verified AusHealth contact details if contacted about unpaid accounts. |
No fake fee rule: exact doctor session fees, consultation fees, private costs, medicine charges and radiology costs are not safely published as one fixed fee for every patient. Confirm your own cost path directly with Western Health, your insurer, TAC, WorkCover or Patient Liaison before attending.
What to bring to Williamstown Hospital
Adult day surgery
- Medicare card
- Private health insurance details
- DVA card
- Pension/concession card
- Safety Net Card or Seniors Health Card
- TAC claim details
- WorkCover claim details
- GP details
- Cardio Card if relevant
- Clothes that are easy to take off and put back on after treatment
Adult inpatient / overnight stay
- Medicare card and private health insurance details
- DVA, pension, concession, Safety Net or Seniors Health card
- TAC or WorkCover claim details if relevant
- GP details and Cardio Card if relevant
- All current medicines including prescriptions and herbal medicines
- Essential medical equipment such as CPAP machine
- Relevant x-rays and scans
- Loose comfortable clothing and sleepwear
- Toiletries and non-slip footwear
- Health aids such as walking frame or hearing aid
Specialist outpatient and imaging checklist
| Appointment type | Bring these items |
|---|---|
| Adult specialist clinic | Medicare card, pension/concession card, healthcare card, DVA card, TAC claim number, WorkCover claim number, blood test results, medicine list, x-rays or scan results. |
| Specialised Rehabilitation Program | First appointment: Medicare card, pension card, healthcare card, Veteran Affairs card, GP contact details and medicine list. Every visit: suitable clothes, closed-toe shoes, relevant scans/x-rays/reports, walking frame if needed, hearing aids and glasses if needed. |
| Radiology / medical imaging | Prior relevant imaging, Medicare/DVA card if eligible, examination request form if booked by phone, TAC or WorkCover claim number if relevant. |
| Cancer treatment planning | Current medicine list, recent test results and written questions to ask at the appointment. |
Before hospital stay: organise transport to hospital, arrange pick-up, arrange someone to stay with you after going home if needed, pack medicines, follow pre-admission instructions and leave valuables safely at home or with family/friends.
Interpreter, communication and language support
| Need | Verified Western Health detail | Action |
|---|---|---|
| Interpreter access | Western Health provides free, professional interpreter services for public patients who need help understanding or communicating in English. | Tell staff when you arrive or call (03) 8345 7148. |
| Business-hours phone | (03) 8345 7148, Monday to Friday, 8:30am to 5:00pm. | Call before the appointment when possible. |
| After-hours support | Telephone interpreting service is available 24 hours a day, 7 days a week. | Ask hospital staff to arrange telephone interpreting outside business hours. |
| On-site languages | Western Health lists NAATI-certified interpreters for Arabic, Burmese, Cantonese, Croatian, Greek, Italian, Mandarin, Serbian, Spanish and Vietnamese. | Other languages and AUSLAN are sourced through an agency. |
| Why use interpreter | Interpreter support helps patients understand health condition, treatment options, rights, responsibilities and care decisions. | Ask for an interpreter for medical discussions, consent, discharge or medicine instructions. |
Feedback, complaint, compliment and response process
Western Health welcomes compliments, suggestions and complaints. If your concern is about someone currently in hospital, the fastest first step is usually to speak with the unit manager, nurse or midwife in charge of the ward.
| Feedback path | Verified detail | Best use |
|---|---|---|
| Talk to care team | Speak directly with unit manager, nurse or midwife in charge for current inpatient care concerns. | Use this when something needs fixing during the current stay. |
| Online feedback form | Western Health says the online form is the most efficient way to share feedback. | Use for compliments, suggestions and complaints after giving enough detail. |
| Phone feedback team | 1800 319 631, Monday to Friday, 9:00am to 3:00pm, excluding public holidays. Select option 2. | If missed, Western Health says they will get back within 3 business days. |
| Postal feedback | Best Care Consumer Feedback, Sunshine Hospital, 176 Furlong Road, St Albans 3021. | Use if you prefer writing a letter. |
| Response time | Western Health aims to acknowledge feedback within 3 business days and resolve complaints within 30 business days, or tell you if more time is needed. | Keep dates, names, ward/unit and preferred contact method in your notes. |
| Complaint tip | Western Health asks people to be clear about what went wrong, who was involved, when it happened, what solution they want and how they want a response. | Write this down before calling or submitting the form. |
Official action links for Williamstown Hospital
These official links are included for actions and confirmation. The practical information is already summarised above so users do not need to leave this page just to understand basic address, contact, parking, transport, referral and hospital access details.
| User need | Official link | Use it for |
|---|---|---|
| Main hospital page | Williamstown Hospital official page | Address, phone, ED hours, parking, public transport, visiting hours and services. |
| Google directions | Open Williamstown Hospital in Google Maps | Live directions, driving route and public transport planning. |
| Hospital internal map PDF | Download Williamstown Hospital internal site map | Ground floor and first floor map, entrances, reception, emergency, radiology, pharmacy, wards and dialysis unit. |
| Emergency Department information | Western Health Emergency Departments | Williamstown, Footscray and Sunshine ED hours and emergency access guidance. |
| Current ED / urgent care alternatives | Emergency Department and Urgent Care status | Nurse-on-Call and urgent care alternatives when emergency care is not required. |
| Adult Specialist Clinics | Adult Specialist Clinics official page | Outpatient appointment contact, patient enquiry form, cancellation and waitlist questions. |
| Referral steps | Your referral | How referral is accepted, triaged, declined, sent by SMS/letter and waitlist timing. |
| Health professional referral process | How to refer to Western Health | Referral requirements, fax/mail process and urgent referral instructions for clinicians. |
| What to bring | What to bring to hospital | Day surgery, inpatient, specialist clinic, rehabilitation, radiology and cancer appointment checklist. |
| Patient fees and billing | Patient fees and billing | Medicare, out-of-pocket items, Medicare-ineligible payment, WorkCover, TAC and unpaid accounts. |
| Interpreter support | Western Health interpreter services | Interpreter phone, business hours, after-hours telephone interpreter and supported languages. |
| Patient transport | Patient transport services | Non-emergency patient transport, eligibility, 5-business-day request rule and Transport Coordinator phone. |
| Lower West Ward | Williamstown Hospital Lower West Ward | Ward phone, visiting hours, surgical ward and discharge details. |
| Theatre and Day Procedure Unit | Williamstown Theatre and Day Procedure Unit | Admission, presentation, recovery, sedation escort rule and follow-up call process. |
| Feedback | Share your feedback | Compliments, suggestions, complaints, online form, phone number and response timeframes. |
Williamstown Hospital FAQs
What is the address of Williamstown Hospital?
Williamstown Hospital is located on Railway Crescent, Williamstown VIC 3016. Healthdirect also lists the address as 77B Railway Crescent, Williamstown VIC 3016.
What is the phone number for Williamstown Hospital?
The main phone number for Williamstown Hospital is (03) 9393 0100.
Is Williamstown Hospital Emergency Department open 24 hours?
No. Western Health states Williamstown Hospital Emergency Department is open daily from 8:00am to 10:30pm. For emergencies outside these hours, go directly to Footscray Hospital or Sunshine Hospital, or call 000 if life-threatening.
What are Williamstown Hospital visiting hours?
General visiting hours at Williamstown Hospital are 12:00pm to 8:00pm daily. Lower West Ward lists visiting hours as 2:00pm to 8:00pm, with visits outside those hours requiring discussion with the nurse in charge.
Is parking free at Williamstown Hospital?
Yes. Western Health states free car parking is available opposite the main entrance in Railway Crescent, with limited spaces also available on Stewart Street.
Which train station is closest to Williamstown Hospital?
Williamstown Beach Station is across the road from Williamstown Hospital. The official hospital map labels the station about 100 metres from the hospital.
How do I change a Western Health specialist outpatient appointment?
Use the Western Health Patient Enquiry Form if you need to change or cancel an appointment, be removed from a waitlist or update contact details. For other Adult Specialist Clinics queries, call (03) 8345 6490 Monday to Friday, 8:30am to 4:30pm, excluding public holidays.
Does Williamstown Hospital provide surgery or day procedure services?
Yes. Western Health lists Williamstown Theatre and Day Procedure Unit and Lower West Ward. The official Lower West Ward page lists orthopaedics, urology, general surgery and ENT surgery among the procedures supported there.
Is Williamstown Hospital free with Medicare?
Western Health says most medical and healthcare services received as a public patient are covered if you have a valid Medicare card. Out-of-pocket costs may still apply for hospital pharmacy medicines, mobility aids or homecare equipment, and radiology.
How do I request an interpreter at Williamstown Hospital?
Tell staff when you arrive or call Western Health Interpreter Services on (03) 8345 7148 Monday to Friday, 8:30am to 5:00pm. Outside these hours, telephone interpreting is available 24 hours a day, 7 days a week.
Source and update note
This guide is based on official Western Health pages for Williamstown Hospital, Emergency Departments, Adult Specialist Clinics, referrals, what to bring, patient fees, interpreter services, patient transport, feedback, Lower West Ward, Theatre and Day Procedure Unit, plus the official 2025 Williamstown Hospital internal site map PDF. Healthdirect and Victorian public hospital listings were used only as supporting checks for address/contact/service context.
Hospital contacts, opening hours, visitor rules, appointment processes, ward details, fees and transport options can change. Use the official action links above to confirm personal details before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.