Warringal Private Hospital: Address, Appointment & Contact Info

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Heidelberg private hospital visit planner

Warringal emergency access, admission, parking and visitor guide

Warringal Private Hospital is a Ramsay Health Care private hospital in Heidelberg, Victoria, located opposite the Austin public hospital precinct. This guide is written for patients, carers and visitors who need quick, verified, practical information before calling, driving, attending Emergency, submitting online admission, checking fees, visiting a ward or planning surgery.

Use this page to check the hospital address, main phone, Emergency Department phone, appointment and online admission steps, ED fees, parking and pick-up rules, public transport, ward visiting hours, services, cancer care, endoscopy booking, medical-record access, patient feedback, and what to bring on the day of admission.

For a life-threatening emergency in Australia, call 000 and request an ambulance. Warringal Private Hospital also operates a 24/7 private Emergency Department, but ambulance and clinical decisions must follow patient safety first.
1
Call or check Main hospital, ED, endoscopy, oncology or doctor rooms.
2
Know fees ED fee, insurance excess, self-funded or overseas estimate.
3
Plan arrival Map, pickup zone, disabled parking, train, bus or taxi.
4
Bring proof Medicare, fund details, medicines, scans and payment method.

Fast contact box: address, phone, emergency and appointment actions

Main hospital

Warringal Private Hospital

216 Burgundy Street, Heidelberg VIC 3084

General enquiries: (03) 9274 1300

Fax: (03) 9459 7606

Emergency Department

Open 24 hours a day, 365 days a year.

Emergency Department phone: 03 9251 6444

No appointment or referral required.

Online admission help

Complete Ramsay Health Hub online admission as soon as possible.

Ramsay Health Hub Customer Care: 1800 716 688

Email: ramsayhealthhub@ramsayhealth.com.au

Need Use this contact or action What to confirm
Life-threatening emergency Call 000 Ask for an ambulance. Do not delay for online information.
Private Emergency Department 03 9251 6444 Open 24/7. No appointment or GP referral needed. ED fees apply.
Main switchboard / general enquiries (03) 9274 1300 Ask for the ward, admission area, billing, pharmacy, records, day oncology, ED or doctor contact pathway.
Direct endoscopy bookings 03 9274 1356 Warringal lists a direct endoscopy booking hotline. GP referral/open-access form may be needed.
Day Oncology Centre 9274 1423 After-hours phone listed by Warringal: 9274 1371. Email: daychemo.wrp@ramsayhealth.com.au.
Medical records / release of information 03 9459 8220 Email: releaseofinformation.WRP@ramsayhealth.com.au. Continuation-of-care email: HIS.WRP@ramsayhealth.com.au.
Patient feedback or formal complaint Director of Clinical Services, Warringal Private Hospital, 216 Burgundy Street, Heidelberg VIC 3084 For inpatient concerns, speak first with the Nurse Unit Manager, Director of Clinical Services during the day, or After Hours Manager after hours.

Warringal Private Hospital map, entrance and local arrival tips

The main address is 216 Burgundy Street, Heidelberg VIC 3084. The hospital is close to Heidelberg Railway Station and opposite the Austin public hospital precinct. The main drop-off and pick-up point is at the hospital entrance, but redevelopment works may affect parking movement, so follow current onsite signage and staff instructions.

Local arrival tip: Burgundy Street can be busy because Warringal Private Hospital, Austin Hospital, Heidelberg Station, medical suites and nearby shops all sit close together. For surgery or day procedure admission, arrive early enough to find parking, check in at the main foyer and settle payment/fund details before your confirmed admission time.

Useful official Warringal video

This Warringal Private Hospital cardiac care video is useful for patients researching one of the hospital’s major service areas. It is embedded for orientation only; confirm your own procedure, doctor, fee and admission instructions directly with your treating team.

Emergency Department: hours, fees, suitable cases and limits

If the situation is life-threatening, call 000. Warringal Private Emergency Department is open 24/7, but some presentations may need transfer or specialist public emergency pathways.
Emergency item Official detail Practical step
Opening hours 24 hours a day, 365 days a year. Call 03 9251 6444 for ED enquiries; call 000 for life-threatening emergencies.
Appointment/referral No appointment and no doctor referral required. Present to triage desk for initial assessment by a trained nurse.
ED location 216 Burgundy Street, Heidelberg, opposite Austin Public Hospital. The ED is through the main front entrance and signed on the left. Use the main hospital entrance unless ambulance staff direct otherwise.
Suitable presentations listed by Warringal Urgent medical attention, general medical/surgical presentations, child injury, sporting injury, senior falls, workplace injury and cardiac conditions such as heart attack. Children above 12 months can be seen, but child inpatient transfer may be needed because there is no dedicated paediatric medical ward.
Presentations Warringal says ED cannot manage Psychiatric, drug and alcohol, stroke, maternity-related and sexual assault presentations. Use 000 or the most appropriate emergency/public specialist pathway for these situations.
Facilities supporting ED Warringal lists a 16-bay ED, 18-bay Short Stay Unit, 14-bed ICU, 13 operating theatres, 1 hybrid theatre, 2 cardiac catheter laboratories, 2 endoscopy suites, Cardiac Services Unit, surgical services, day surgery and Day Oncology/Infusion Clinic. Specialist referral or admission may occur if clinically required.

Emergency Department fees

Fee / cost area Official amount or rule Important warning
Adult ED Medical Services Management Fee $475 Not claimable from Medicare or private health insurance. Payable on presentation.
Children 15 years and under ED Medical Services Management Fee $395 Not claimable from Medicare or private health insurance. Payable on presentation.
If admitted to hospital The ED Medical Services Management Fee still applies. Admission may also require private health insurance or self-funded payment for full hospital/medical costs.
Emergency doctor consultation Warringal states medical consultation with emergency doctors is bulk billed to Medicare. Applies to Medicare-eligible patients; other charges can still apply.
Pathology in ED Most ED pathology tests are bulk billed for Medicare-eligible patients. Confirm if you are not Medicare eligible.
Possible extra costs Radiology such as x-ray, CT, MRI; discharge medicines; other specialists; anaesthetists; ICU consultants; allied health; appliances such as crutches or braces. Ask before agreeing where clinically safe, especially if self-funded, overseas insured, or admitted.
Fee estimate clarity: ED fees above are listed by Warringal. They are not a full estimate of all possible charges. Radiology, medicines, specialists, inpatient admission, excess/co-payment, prostheses and non-Medicare status can change the total.

Appointments, specialists and online admission steps

For planned care, Warringal Private Hospital usually works through your treating specialist or doctor’s rooms. Your doctor confirms the procedure date and admission time, explains the operation or procedure, completes consent steps and provides admission instructions.

How planned admission works

  • Your doctor notifies the hospital of the procedure or operation date.
  • Complete the Ramsay online admission form as soon as possible, or return the paper admission form given by your doctor.
  • Hospital staff use this to confirm admission, financial and other arrangements.
  • A pre-admission nurse may call before admission to review medical history and discuss admission/discharge details.
  • For major surgery, you may be asked to attend a pre-admission clinic.

Have these ready for online admission

  • Personal and next-of-kin details.
  • Medicare card.
  • Funding details such as DVA, private health insurance, WorkCover or self-funding.
  • Benefit details such as pharmacy benefit card or pension card.
  • Item numbers if quoted by doctors’ rooms.
  • Information about implantable medical devices, prosthetics or disposables, if applicable.

Micro steps: before surgery or procedure

Step Action Why it matters
1. Confirm your doctor’s instructions Check procedure date, scheduled surgery time, nil-by-mouth time and consent form details. Your doctor gives your scheduled time and fasting instructions.
2. Complete admission form early Submit the online admission form or return the paper form as soon as possible. Warringal needs admission, financial and funding information before you arrive.
3. Call your health fund Ask about excess, waiting periods, exclusions, gap cover, prosthetic devices and doctor fees. Warringal advises patients to clarify cover before admission.
4. Prepare documents Bring admission letter, Medicare card, health fund details, medicines, scans/test results and payment method. Missing documents can delay admission or billing confirmation.
5. Plan discharge Arrange transport home and who will stay with you if needed. Day procedure patients need a responsible adult to take them home and remain with them overnight, ideally 24 hours.

Day-of-admission checklist

Bring these

  • Doctor’s admission letter.
  • Health fund number/details, if applicable.
  • Medicare card.
  • Regular medicines.
  • Pension health benefits card, if applicable.
  • Pharmaceutical Benefits Card, if applicable.
  • Relevant x-rays, scans or test results.
  • Payment method for your account.
  • Slippers, night attire, toiletries and personal articles.
  • For a child: favourite toy, formula, bottle and special dietary needs if applicable.

Do not do unless your doctor says otherwise

  • Do not eat or drink after midnight for morning surgery.
  • Do not eat or drink after 7am for afternoon surgery; Warringal notes a light breakfast before 7am may be acceptable.
  • Do not smoke cigarettes or chew gum.
  • Do not wear jewellery, except a wedding ring and watch are permitted.
  • Do not bring valuables, mobile phone or large amounts of cash.
  • Do not wear make-up or nail polish.

Hospital services, doctors and departments available at Warringal

Warringal Private is officially described as a 215-bed hospital offering a broad range of medical and surgical services. Its official services overview also states that the hospital offers diagnostic healthcare facilities on-site, with pathology, radiology, pharmacy and allied health services.

Service area Official details available What patients should confirm
Emergency Department 24/7 private ED, no appointment/referral required, 16-bay ED, short-stay and ICU support. ED fees, private insurance/self-funded admission risk, and whether your presentation is suitable for Warringal ED.
Cardiac care Cardiac specialists, cardiac nurses, cardiologists, interventional cardiologists, cardiothoracic surgeons, cardiac catheter laboratories, Cardiac Services Unit and cardiac procedures. Specialist, procedure, inpatient cover, emergency/admission costs and recovery pathway.
Cardiac procedures Official cardiac page lists procedures including angiography, angioplasty and stenting, cardiology investigations, electrophysiology studies, radio-frequency ablation, pulmonary vein isolation, pacemaker insertion and implantable cardioverter defibrillator. Whether your procedure uses no-gap/gap cover, MBS items, devices/prostheses and anaesthetist fees.
Endoscopy 2 fully facilitated endoscopy suites, Monday to Saturday services, gastroscopy, colonoscopy, flexible sigmoidoscopy and oesophageal manometry. Direct booking hotline: 03 9274 1356. GP referral, open-access form, preparation instructions, anaesthetic fee and pickup arrangements.
Open Access Endoscopy Doctors can download form, complete required fields, then email bookingsoffice.wrp@ramsayhealth.com.au or fax 03 9274 1364 with GP referral letter. For doctor use only; patients should speak to their GP/specialist first.
Day Oncology Centre Located at 8 Martin Street, Heidelberg. Provides chemotherapy, cancer treatment, non-malignant infusions, blood and iron infusion therapies, multidisciplinary care and support services. Doctor referral, treatment schedule, after-hours instructions and infusion-specific fees.
Cancer care Ramsay Cancer Care lists surgery, chemotherapy, immunotherapy and targeted therapy, radiotherapy through neighbouring Austin Public Hospital, allied health, breast care nurses and Cancer Care Navigator support. Which services are on-site at Warringal, which are through Austin, and what your treatment plan requires.
Orthopaedics and sports medicine Orthopaedics, sports medicine and injury clinic are listed in official service navigation. Warringal also hosts orthopaedic education and procedure pages. Surgeon, pre-admission clinic, rehabilitation, braces/crutches and device/prosthesis costs.
Other medical/surgical specialties listed Bariatric, biliary, breast, cardiology, cardiothoracic, colorectal, ENT, endocrinology, gastroenterology, general medicine, general surgery, gynaecology, haematology/oncology, hepatic, infectious diseases, ophthalmology, oral/maxillofacial, plastic, respiratory, sleep, urology and vascular surgery. Availability depends on specialist, referral, theatre list, admission status and health-fund cover.
Find a specialist Warringal has an official specialist search by doctor name and specialty. Use doctor rooms for appointment times, consultation fee, referral needs and availability; hospital pages do not guarantee a doctor’s daily roster.

Parking, pick-up, disabled parking and public transport

Parking status note: Warringal official pages currently include redevelopment/parking-impact messages. The official parking page says to enter the car park where you see the secure parking sign, use the second driveway past the main entrance, keep left and follow drop-off/pick-up signs. Because works can change access, call ahead or follow onsite attendants/signage before parking.
Parking / transport item Official detail Practical instruction
Main drop-off / pick-up Main drop-off and pick-up points are at the hospital entrance. Use this for short passenger movement, not long parking.
Redevelopment parking access Enter where you see the secure parking sign, second driveway past the main entrance. Keep left and follow signs for drop-off and pick-up. Do not assume old parking access; follow current signs.
Drop-off zone The parking page says it is a drop-off zone only with no parking available at the drop-off point. Move on after drop-off; arrange another place to wait if needed.
Pick-up zone Official page lists a 15-minute pick-up zone, and post-operative pick-up area with 20-minute limit. Call ahead to ensure the patient is ready for discharge before entering the pick-up area.
Disabled parking Disabled parking is available as you exit to the left. Several disabled bays remain onsite and on the street in front of the hospital. Ask the car park attendant for access if needed.
Street and private car parks Limited metered street parking is available nearby. Other private parking facilities are available around Burgundy Street, with pricing listed at car park entrances. Check signs carefully; time limits/costs apply and council patrols the area.
Train Heidelberg Railway Station on Studley Road is about a 3-minute walk from the hospital. Use PTV journey planner if relying on public transport.
Bus Official page recommends bus routes 513, 514, 551, 902 and 903. Confirm route timing with PTV before travel.
Taxi Reception staff can phone for a taxi to meet you at the front of the hospital when requested. Ask reception before discharge or visitor pick-up if needed.

Visiting hours, wards, rooms and hospital-stay details

Ward / area Visiting time listed by Warringal Important note
Boyd10am to 8pmConfirm current rules before visiting.
Conder3pm to 8pmDifferent from most wards.
ICU4pm to 8pmLimited to 1 visitor per patient for 30 minutes.
McCubbin10am to 8pmConfirm ward location and patient condition first.
Roberts10am to 8pmConfirm patient can receive visitors.
Streeton10am to 8pmConfirm current access rules.
Sutherland10am to 8pmConfirm current access rules.
Day of Surgery Admission AreaVisitors not currently permittedAsk the Nurse Unit Manager for exemptions if clinically needed.

Room and accommodation

  • Single and shared rooms are available.
  • Every effort is made to provide the room of your choice.
  • All single rooms have a private ensuite.
  • If your preferred room is not available at admission, Warringal says it will try to meet the request as soon as possible.

Useful stay details

  • Coffee lounge is on level 2/street level.
  • Coffee lounge hours listed online: 7:30am to 5:00pm Monday to Friday, limited hours Saturday.
  • Local clergy visit regularly; ask your nurse to arrange a visit.
  • Trained interpreters can attend in-room or help by phone; ask staff if required.
  • Special dietary requirements can be catered for; notify ward staff or write it on the menu.

Patient-stay practical rules

Valuables Warringal recommends sending valuables home. Small items can be lodged in the hospital safe on request through nursing staff.
Mobile phones Ask staff if mobiles can be used in your room. Mobiles may be used in public areas including the coffee shop, but not all clinical areas allow use.
Pharmacy The hospital pharmacy services inpatients and discharge medication. Regulations limit dispensing to patients treated “in or at” Warringal.
Smoking Smoking is not allowed inside the hospital.
Lost property Each ward has a nominated area for property left by patients. Contact the relevant ward for missing belongings.
Mail Patients can send and receive mail. Mail received after discharge is forwarded to the home address.
Discharge driving Patient information states you are not permitted to drive for 12 hours after a general anaesthetic.

Private health insurance, self-funded care and payment checklist

Estimate clarity: Warringal pages do not publish one fixed fee for every surgery, specialist, admission or procedure. Your cost depends on the doctor, hospital admission, health fund, excess/co-payment, devices/prostheses, anaesthesia, radiology, pathology and whether you are self-funded, WorkCover, third party or overseas insured.
Patient type Official billing rule / note What to do before admission
Privately insured Warringal says to confirm procedure cover, exclusions, restrictions, waiting periods, no-gap/gap cover, excess, co-payment and prosthetic/device cover with your fund. Call your fund with the item numbers quoted by your doctor’s rooms.
Private cover less than 12 months Insurer may not accept liability for hospital costs if the condition or symptoms existed before joining or upgrading cover. Ask your fund about pre-existing condition rules and waiting periods.
DVA DVA Gold Card holders are covered for all treatment. DVA White Card holders are covered subject to DVA approval. Confirm DVA approval before admission where required.
WorkCover Estimated hospital costs must be paid before/on admission unless the hospital has payment approval from the insurer. Send claim/payment approval before admission.
Third-party patients Estimated hospital costs must be paid before/on admission unless the hospital has payment approval from the insurer. Confirm third-party insurer approval with the hospital.
Self-funded patients Estimated hospital costs must be paid before or on admission. Ask for a written estimate and check if separate doctor/anaesthetic/prosthesis/radiology/pathology fees apply.
Overseas insured patients If insured with an overseas insurance company, estimated hospital costs are payable before or on admission. Confirm insurer letter of guarantee or payment method before arrival.

Official payment methods listed

  • In person: cash, EFTPOS, bank cheque, Visa or Mastercard.
  • American Express or Diners: check with the hospital first.
  • Telephone payment: Visa and Mastercard.
  • BPAY internet or phone banking.
  • Online payment may be available if you completed your admission form online.

Out-of-pocket checklist: questions to ask

Ask your doctor

  • “How much is your fee for my procedure or treatment?”
  • “Will your fee be covered by Medicare and my private health insurance?”
  • “If I have to pay a gap, how much will it be?”
  • “What other doctors will be involved, such as anaesthetist, assistant surgeon or ICU consultant?”
  • “Are there diagnostic tests, medications, prostheses or devices not covered?”
  • “Will I receive one bill or multiple bills?”
  • “What are the MBS item numbers for my procedure?”

Ask your health fund

  • “Does my policy cover this procedure or treatment?”
  • “Are there exclusions, restrictions or waiting periods?”
  • “Is this covered by a no-gap or gap cover scheme?”
  • “Do I have an excess, co-payment or other gap?”
  • “Are prosthetic devices or other medical devices covered?”
  • “Does my fund have an agreement with Warringal Private Hospital?”
  • “What benefits are payable for hospital costs and doctors’ fees?”

Medical records, privacy, complaints and patient feedback

Task Official detail Action step
Access medical record Patients can request access under the Health Records Act 2001. Warringal has 45 days to provide requested information after application. Complete the application form and send with photo ID.
Medical records postal address Warringal Private Hospital, Attn: Privacy Officer, 216 Burgundy Street, Heidelberg VIC 3084. Post form and photocopy of photo ID.
Medical records email releaseofinformation.WRP@ramsayhealth.com.au Scan and email completed form plus photo ID.
Correction of patient information Use Request for Correction of Patient Information form. Email to releaseofinformation.WRP@ramsayhealth.com.au.
Privacy Officer / records phone 03 9459 8220 Use for further information about records access.
Continuation of care request Health Information Services phone 03 9459 8220, fax 03 9459 1840, email HIS.WRP@ramsayhealth.com.au. Use when another care provider needs records for ongoing care.

Medical record fees listed by Warringal

Fee item Amount excl. GST
Administration fee$38.20
Registered postActual cost
Photocopying$0.20 per page
Scanning$0.10 per page
Retrieval from secondary storage$18.30

Feedback pathway

During your stay

  • Speak with the Nurse Unit Manager on the ward.
  • During the day, ask for the Director of Clinical Services.
  • After hours, ask for the After Hours Manager.
  • Use bedside Customer Comment Cards for compliments or feedback.

Formal complaint

  • Write to: Director of Clinical Services, Warringal Private Hospital, 216 Burgundy Street, Heidelberg VIC 3084.
  • Use the official feedback form on Warringal’s website if preferred.
  • Include patient name, dates, ward/service, what happened and the outcome requested.
  • For urgent inpatient concerns, raise it while still admitted so staff can respond immediately.

Call script: questions that save time before visiting Warringal

Before admission or appointment

  • “Has my admission form been received?”
  • “What time should I check in at front reception?”
  • “What is my nil-by-mouth time?”
  • “Which admission area or ward should I go to?”
  • “Do I need to attend a pre-admission clinic?”
  • “Can I bring a support person?”
  • “Which documents, medicines and scans should I bring?”

Before paying or driving

  • “What is my estimated hospital cost?”
  • “Is there any excess, co-payment, device, prosthesis, anaesthetic, radiology or pathology cost?”
  • “Will I receive separate bills from doctors or other providers?”
  • “Is the hospital car park access affected today by redevelopment?”
  • “Where should I use the drop-off or post-operative pick-up area?”
  • “Can reception call a taxi when I am ready to leave?”

Warringal Private Hospital FAQs

What is the address of Warringal Private Hospital?

Warringal Private Hospital is located at 216 Burgundy Street, Heidelberg VIC 3084, Australia.

What is the main phone number for Warringal Private Hospital?

The main general enquiries phone number is (03) 9274 1300. The listed fax number is (03) 9459 7606.

Does Warringal Private Hospital have an Emergency Department?

Yes. Warringal Private Hospital has a private Emergency Department open 24 hours a day, 365 days a year. No appointment or referral is required. For life-threatening emergencies, call 000.

What is the Warringal Private Hospital Emergency Department phone number?

The Warringal Private Hospital Emergency Department contact number listed by the hospital is 03 9251 6444.

How much does Warringal Private Hospital Emergency Department cost?

Warringal lists a Medical Services Management Fee of $475 for adults and $395 for children aged 15 years and under. This fee is not claimable from Medicare or private health insurance and is payable on presentation. Other costs may apply.

How do I complete admission for Warringal Private Hospital?

Complete the Ramsay online admission form as soon as possible or return the paper admission form provided by your doctor. Have Medicare, health fund/funding details, benefit cards, item numbers and implant/device information ready.

What should I bring on admission day?

Bring your doctor’s admission letter, health fund details, Medicare card, regular medicines, benefit cards, relevant x-rays or test results, personal items and payment method. Do not bring valuables or large amounts of cash.

What are Warringal Private Hospital visiting hours?

Most listed wards allow visitors from 10am to 8pm. Conder is listed as 3pm to 8pm, ICU as 4pm to 8pm with one visitor per patient for 30 minutes, and visitors are not currently permitted in the Day of Surgery Admission Area.

Where can visitors park at Warringal Private Hospital?

Warringal says parking has been affected by redevelopment. Use the secure parking sign, second driveway past the main entrance, keep left and follow drop-off/pick-up signs. Limited metered street parking and nearby private car parks are also available.

How do I request my medical records from Warringal Private Hospital?

Complete the medical record access application and send it with photo ID to the Privacy Officer at Warringal Private Hospital, 216 Burgundy Street, Heidelberg VIC 3084, or email releaseofinformation.WRP@ramsayhealth.com.au. The records phone number is 03 9459 8220.

Source and update note

This guide is based on official Warringal Private Hospital, Ramsay Health Care and Ramsay Cancer Care information for address, contact numbers, Emergency Department hours and fees, services, pre-admission, payment, parking, transport, visiting hours, patient-stay details, records access, feedback and cancer/day oncology details.

Hospital access, redevelopment parking, fees, doctor availability, admission times, insurance cover and visitor rules can change. Use the official links above to complete actions such as online admission, specialist search, endoscopy booking, ED directions, medical-record application or payment confirmation.

This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.

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